*Seeking for a talent with minimum 3 years of hands-on Operational risk (BCP Management and outsourcing) in Banking and/or financial institutions*

THE COMPANY

This is an established brand name and the company is well-known in the market for their products and services. Currently, the bank seeks for an Operational Risk (Senior Officer/Assistant Manager) to be part of their risk team.

JOB RESPONSIBILITIES

• BCP/BCM exercise (Conduct BCM test (call tree exercise and ensure compliance of BCM framework to regulatory requirements)
• Outsourcing/Analyze impact on operational risk (New transactions, New products, New technologies, Any amendments/updates to existing processes)
• Review impact on operational risk
• Ensure compliance of bank’s policies
• Ascertain current/future risk areas
• Propose recommendations and report on operational risk findings
• Follow up progress of any previous Internal/external audit or MAS or Head office findings/action plans and issues have been resolved
• Liaise with internal and external stakeholders
• Any other adhoc duties

JOB REQUIREMENTS

• Degree in Accountancy/Commerce/ACCA or any other relevant education
• Minimum 3 years of hands-on Operational risk (BCP Management and outsourcing) in Banking and/or financial institutions
• Sharp, focus, analytical and has good interpersonal and communication skills

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job openings, please visit our website at https://resolutehunter.com/opportunities/

EA Licence 18C9105

EA Reg R1105305

• Manage distributor relationships, including procurement and customer service support.
• Provide excellent customer support to corporate clients, overseeing their orders and requests from start to finish.
• Respond promptly to customer inquiries, including quotations, service support, and documentation.
• Prepare and deliver quotations to customers in a timely manner.
• Compile and submit required documents through customers' management systems.
• Proactively update customers on order statuses and shipping schedules.
• Maintain accurate spare parts price lists for customers.
• Coordinate with customers, freight forwarders, and internal teams to ensure timely order fulfillment and shipment execution.
• Prepare and submit necessary documentation for customer customs queries.
• Collaborate closely with internal teams to resolve customer issues and implement solutions.

Requirements:

• At least 3 years of relevant experience, preferably in distribution handling, logistics, manufacutring, or electronic industry.
• Previous experience in a customer service role, order processing.
• Immediate starter is a plus

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R23117344

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description

• Industry/ Organization Type: Education
• Position Title: Student Affair (Parent Communicator) Officer
• Working Location: Kay Siang Rd
• Working Hours: 5 days (Monday to Friday 7.30 am – 4 pm)
• Salary Package: Basic salary up to $3,500 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Handle all communications and enquiries from current parents and internal staff.
• Manage school supplies, inventory, research, ordering, invoicing, deliveries, etc.
• Assist in open house events.
• Coordinate student transport arrangements (daily and field trips).
• Liaise with external providers for arranging Extra Curricular Activities (ECAs).
• Keeping a tidy reception area for welcoming guests.
• Assist with student’s break time, lunchtime, and pick up.
• Ad hoc duties as and when assigned by the principal.

APPLY NOW!!!

• Knowledge of and experience in Google Suits, Excel, and Word
• Knowledge of and experience with Zero

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68922 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

*Seeking for a Credit Administration Senior Officer/AM with minimum 4 years of Credit Administration (Admin)/Credit risk experience in Banking industry and knowledge in MAS 610 requirements*

THE COMPANY

Rooted in their commitment and service to their clients, the company has a well-received yet stable brand within the Banking sector. They currently seek a Credit Administration (Admin) Senior Officer/Assistant Manager to be part of their Credit documentation team.

JOB RESPONSIBILITIES

• Process or prepare loan documents/credit facilities set up (e.g. roll over request, credit draw down)
• Perform collateral management
• Ensure adherence of credit facility’s limits
• Prepare Credit reports
• Work closely with other business stakeholders

JOB REQUIREMENTS

• Degree in Business Studies/Finance/Banking/Economics Commerce/ or any other relevant education
• Minimum 4 years of Credit Administration (Admin)/Credit risk experience in Banking industry
• Knowledge in MAS 610 requirements
• Meticulous, organized, team player and has good interpersonal skills

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

Please refer to our website https://resolutehunter.com/ for more job postings.

EA Licence 18C9105

EA Reg R1105305

Responsibilities:

• Oversee daily property operations and ensure facilities are well-maintained.
• Conduct regular inspections to identify maintenance and safety needs.
• Address tenant inquiries and complaints promptly.
• Coordinate and supervise routine and preventive maintenance works.
• Monitor property expenses and prepare operational reports.
• Ensure the property complies with building regulations, workplace safety guidelines, and fire safety standards.
• Maintain accurate records of leases, contracts, and service agreements.
• Liaise with contractors and service providers for repair and maintenance.
• Assist in preparing tender documents for new contracts or services.
• Support tenant engagement activities or property-related events.

Requirements

• Minimum Diploma in Real Estate / Property / Facilities / Building Services Management or equivalent
• At least 1 year of relevant experience
• Able to start work immediately or within short notice is advantageous
• Excellent communication and interpersonal abilities.
• Problem-solving mindset with attention to detail.

Interested applicants, please write in through CareersFuture with detailed resume in MS Words format.

EA License Number: 17C8690

Please Provide:

1) Availability

2) Current/ Expected salary

3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Job Description:

We are seeking a motivated and detail-oriented Accounting Officer to join our finance team. The ideal candidate will have strong experience in accounting, the ability to liaise with corporate secretaries and auditors directly, and assist senior management in overseeing financial operations.

Key Responsibilities:

• Manage and coordinate financial activities with the Corporate Secretary and Auditors.
• Assist the Finance Manager and CFO in preparing and reviewing monthly management accounts.
• Ensure timely and accurate preparation of financial reports.
• Support day-to-day accounting functions and help in financial planning and analysis.
• Work closely with other departments to ensure financial accuracy and compliance.

Qualifications:

• A Bachelor's degree in Accounting, Finance, or a related field.
• Proven experience in accounting and financial management.
• Experience working directly with corporate secretaries and auditors.
• Strong analytical skills with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Skills:

• Familiarity with accounting software and management reporting systems.
• Experience in assisting senior management with financial oversight.

If you are a highly organized and proactive individual with a passion for finance and accounting, we invite you to apply for this opportunity.

Job Description:

Making reservations for customers based on their various requirements and budgetary allowances.

Ensure all information pertaining to reservations is properly entered into the system on a timely manner.

Assist to check on room availability.

Process and monitor advance deposits/prepayment on reservations.

Prepare invoices and sending confirmation details to customers.

Help to maximise room sales by up-selling.

Manage group reservation and rooming list.

Other ad hoc duties/projects assigned by the Manager

Job requirements:

Attained minimum NITEC or higher qualification.

Preferably have working experiences in the hospitality or travel industry.

Possess good written and verbal communication skills.

Able to multi-task and time-management, with the ability to prioritize tasks.

Knowledge of using Opera Cloud PMS will be an added advantage.

Reporting to the Operations Supervisor, this position is responsible for operational matters on the assigned vessels. The position supports the smooth conduct of daily operations in the ship agency together with the other members of the operations department.

The position offers the opportunity to take on independent responsibility and make a strong impact on the overall performance of the company.

Job Responsibilities

• Ensure high service levels are delivered for all ships where Grandteam is appointed as the shipping agent.
• Assist with Husbandry arrangements, crew changes and other coordination tasks while meeting the tight deadlines.
• Work closely with the other team members within operations / accounts to deliver strong results.
• Coordinate with ICA/MPA/Ship Owners and other statutory bodies as required to perform the various ship husbanding tasks.
• Knowledge and use of Digitalport to perform the various agency tasks
• Effective communication with various stakeholders during ongoing operations
• Identify, investigate, and analyze potential operational improvement. As appropriate, based on findings make proposal for operational changes (policy, procedures, processes, etc.).

Job Requirements

• Minimum 2 years relevant experience in shipping/logistics/transportation industry.
• Detail Oriented with strong organization skills.
• Monitor e-mails / phone calls over the weekends / night as shipping is a 24X7 industry.
• Knowledge of dealing with statutory government organizations like ICA/MPA is preferred.
• Knowledge of local Terminal Operators PSA/Jurong Port/Keppel/Sembawang for owners and commercial liaison is preferred.
• Ability and willingness to take on independent responsibility.

JOB DESCRIPTION
• Assist with month-end and year-end closing activities
• Review fund requisitions and final statement of accounts (SOA) of projects
• Tracking of outstanding fund requisitions and final statement of accounts
• Review payment, billing and receipts journals
• Check payment runs and monitor for >95% prompt payments to vendors
• Assist in Management Reporting for annual budget cycles, budget utilisation and variance analysis
• Provide support to Councils / I&E Division and key stakeholders
• Provide support to projects (e.g. automation and digitalisation projects, new ERP system)
• Involve in User Acceptance Testings (UATs) for iGrants, Vendor Invoice Management (VIM) system, Enterprise Resource System (ERP) and etc
• Comply with the relevant Government Instruction Manuals and internal policies and SOPs
• Prepare returns to Ministries and other Government entities
• Liaise with Auditors for internal, statutory and AGO audits
• Covering any other ad-hoc Finance duties as necessary

JOB REQUIREMENTS
• Degree in Accounting, Finance or a relevant professional qualification (preferably)
• At least 0 to 3 years of relevant accounting experience (Fresh graduates are welcome to apply)
• Strong analytical, communication (written and verbal) and interpersonal skills
• High learning agility and adaptability
• Meticulous, organised and resourceful
• Able to multi-task and deliver results under tight timelines
• Good command of MS Office applications
• Knowledge of SAP system - especially SAP Hana would be advantageous

Job Description:

• Ensure proper checks and security records are in place for traceability on all physical access onto premises
• Patrols property and controls access points to ensure premises are secured
• Check and verify all vehicles entering and exiting premises
• Issuing of visitor/ contractor passes for clearance approval
• Ensure compliance to relevant government regulations and company's safety policies are adhered to at all times

Requirements:

• Possess PLRD license
• Possess at least a Primary/Secondary School/O'level

Other Information:

• 1 year contract position
• Multiple work locations island-wide
• Entitled to completion bonus

World Marketing Group stands at the forefront of the logistics sector, providing end-to-end solutions that span transportation, warehousing, and integrated marketing, and supply chain management. Founded in 1982, World Marketing Group specialises in providing postal and commercial logistics solutions for eCommerce, marketing, hospitality, and many other industries. With full-fledged offices in Singapore, Bangkok, Iskandar, Hong Kong, Taipei, Beijing, Shanghai, and New York, as well as partnerships in Jakarta, Delhi, Mumbai, Seoul, Tokyo, Manila, and Ho Chi Minh City, we have earned a reputation for reliability, precision, and a customer-centric approach. Our diverse portfolio of clients relies on us to navigate the complexities of international and domestic logistics, facilitating the smooth flow of goods across borders and through various modes of transportation.

Role Description:

We are seeking a meticulous and organized Warehouse Officer to join our dynamic logistics team. The successful candidate will be responsible for overseeing warehouse operations, managing inventory, and ensuring the efficient handling, storage, and dispatch of goods. The role also involves coordinating and performing delivery tasks to support our logistics operations.

Responsibilities:

Warehouse Management & Order Fulfilment:

• Receive, inspect, and verify incoming shipments.
• Organize and store inventory in designated locations, maintaining accurate recordsand conducting regular stock audits.
• Ensure proper labelling and tagging of products.
• Pick, pack, and prepare orders for dispatch, ensuring accuracy and timely delivery.
• Coordinate with the logistics team to optimize delivery schedules and monitordelivery routes.

Delivery Coordination:

• Perform delivery duties as needed, ensuring safe and timely transportation of goods.
• Handle customer interactions during deliveries, ensuring a high level of service.

Safety and Compliance:

• Ensure compliance with health and safety regulations within the warehouse.
• Implement and follow standard operating procedures (SOPs) for warehouseoperations.
• Conduct regular safety inspections and address any issues promptly.

Reporting and Documentation:

• Maintain accurate records of inventory movements, deliveries, and other warehouse activities.
• Prepare and submit regular reports on warehouse performance and inventory levels.
• Document and report any discrepancies, damages, or quality issues.

Requirements:

• High school diploma or equivalent; a degree in logistics, supply chain management, or a related field is a plus.
• Proven experience in warehouse operations, inventory management, or logistics.
• Valid driver's license with a clean driving record.
• Proficiency in using warehouse management systems (WMS) and inventory software.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Physical stamina and the ability to lift heavy items

Our esteemed client, an established MNC, is searching for a Account Officer :

Job Responsibilities:

• Liaise with the Operations team to ensure accurate billing charges for jobs and projects.
• Work closely with the Accounts Payable (AP) team to manage Purchase Order (POB) charges.
• Extract unbilled items from SAP and reconcile them with job details.
• Ensure all billed items for group billing are accurate and complete, verifying the correctness of charges.
• Prepare Accounts Receivable (A/R) invoices based on submitted job details from the Operations team.
• Ensure invoices are prepared in line with agreed rates in the contract or sales blanket, within 3 working days.
• Generate and send e-invoices to customers, ensuring that all necessary supporting documentation is included.
• Prepare and submit billing data, reports, and system inputs to customers as required.
• Handle customer queries or feedback regarding invoices and provide timely resolutions.
• Send Statements of Accounts to customers after the month-end A/R closing process.
• Extract and verify unbilled items in HCS AR closed orders following order completion, ensuring accurate reporting.
• Proactively follow up with customers on outstanding or overdue invoices to ensure timely payments.
• Ensure all receipts are properly recorded and supported by corresponding payment advice.
• Prepare billing-related reports to ensure completeness and accuracy in billing records.
• Ensure compliance with ISO 9001, ISO 45001, and ISO 22301 standards as part of the Integrated Management System (IMS).
• Contribute to achieving the IMS Policy and IMS objectives.

Job Requirements:

• Minimum Diploma in Accounting or related field
• Proficient in SAP and Microsoft Office applications
• At least 2 years of experience in accounting or a related field
• Willingness to travel to the Pioneer area for work assignments
  

Additional Information:

• Salary: Up to SGD 2,800 +AWS +VB (1 - 2 Months)
• Working Location: West

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

[email protected]

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)

Key Responsibilities:

1. Office Administration: Oversee daily office operations, ensuring a well-organized and efficient workplace.
   Maintain and update company records, including employee files, vehicle logs, and compliance documentation.
   Prepare reports, presentations, and correspondence as required.
   Manage office supplies, equipment, and inventory.
   
2. Customer Service Support: Address inquiries from passengers, clients, and stakeholders via phone, email, and in person.
   Assist in handling complaints and resolving customer issues promptly and professionally.
   Coordinate with the customer service team to ensure passenger satisfaction.
   
3. Scheduling and Coordination: Support operations staff in preparing and maintaining bus schedules, driver rosters, and route plans.
   Communicate updates on delays, changes, or cancellations to drivers and passengers.
   
4. Compliance and Documentation: Ensure all licenses, permits, and regulatory requirements are up-to-date.
   Maintain detailed records of maintenance schedules, fuel usage, and route performance.
   Assist in audits and inspections by preparing necessary documentation.
   
5. Financial Administration: Process invoices, track expenses, and assist with budget preparation.
   Handle petty cash and expense reimbursements.
   Coordinate with the accountant for payroll and billing tasks.
   
   

Skills:

• Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Problem-solving aptitude and ability to work under pressure.
• Familiarity with transport management systems (TMS) is a plus.

We are hiring.

Position: Recruirment officer

Students seeking internships are welcome to apply.

You will be personal assistant to the manager.

Recruitment tasks include scheduling appointments and interviews, Admin work.

You can work form home and flexible hours.

Email your resume to [email protected]

Short listed candidates will be notified for an interview.

Jobs Descriptions:

• Able to Handle Full Set Account Independently

• Perform AP/AR Accounting duties

• Posting of journals, accruals and prepayment and perform all financial reports

• Handle month end closing and prepare audit schedules for the year and closing of accounts

• Handle bank reconciliation, Intercompany billing and reconciliation of GST including GST submission

• Work with external auditor

• Prepare management reports for management

• Data entry for our operations, processing of payments, invoices and payment vouchers, reconcile suppliers’ statement of accounts, verify collections and receipts

Job Requirements:

• Minimum 2 years of accounting experiences

• Familiar with SDL/QuickBook System

• Graduated in the field of accounting/finance

• Able to work in fast paced working environment

Job Purpose

To manage the day-to-day activities of the Training and Development and provide a structured and systematic human resources development system, towards developing a high & multi-skill work force that is able to contribute to improvement of the Quality, Delivery & Cost of the company.

Job Nature

Support day-to-day training administration for the Company. Interacts with all levels of staff in the Company with regards to in-house training, external training, on-the-job training and education.

1) Training Needs Analysis and Training Plan

a) Compile the Training Needs for the year

b) Analyze the training needs of staff and develop a total training plan yearly

c) Educate or provide awareness training on Training Needs Analysis as required

2) Training Management and Communication

a) Upkeep of all staff training records

b) Conduct/Coordinate on training such as ISO9000, AS9100, ISO14000, ISO45001, Technical training, Soft Skills & etc.

c) Assist in program design and development for in-house training

d) Source, evaluate and engage external consultants for selected training programs

e) Create training awareness & schedule through internal promotion, intranet & etc.

f) Liaise with government institution for training grants or subsidies

g) Review and recommend policies and procedures to increase the effectiveness and efficiency of the people development functions

h) Control and monitor the total training budget for the company

i) Set up an information system for the people development function to provide pertinent feedback to management

3) Training Evaluation

a) Compile all training evaluation results after each training

b) Provide monthly reports on training results, expenditure & etc.

c) Develop and evaluate all four levels of training and ensure prompt feedback of information

e) Provide half-yearly training report on the Total Training Plan and its effectiveness

f) Comply with the ISO9001, AS9100, ISO4001 & ISO45001 Management system

4) Other Tasks

a) Familiar with Quality Control Circle criteria and able to conduct and facilitate the teams.

b) In charge of Staff Suggestion Scheme and ensure all employees to participate during Quality month

c) Other tasks assigned by superior.

• Position :Customer Service Officer (NO EXP REQ - Freight Forwarding)
• Location : Near Jurong East MRT
• Working hours : 5.25 days work week: Monday- Friday: 9.00am – 6.00pm / Alternate Saturday 9.00am – 1.00pm
• Salary (commensurate with experience) : Up to $3200 basic + Variable Bonus + Medical + Dental (cap at $750 per year)
• Duration : Permanent
• Industry : Freight Forwarding

Main Responsibilities:

• Handle customers’ shipments.
• Co-ordinate & Liaise with vendors between customers and transporters, warehouse etc
• Provide support to sale department
• Liaise with clients n vendors to process and execute jobs
• Documentation and invoicing
• Any ad hoc duties assigned.

Requirements:

• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only
• Diploma in Logistic / relevant discipline is preferred.
• Candidates with 1 to 2 years related experiences may be considered.
• Candidate without experience is welcome as FULL TRAINING provided

Email me at [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director

Reg no.: R2090601 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Responsibilities:

- Respond to incidents and manage security and safety systems.

- Prevent unauthorized access to the premises.

- Monitor CCTV footage.

- Conduct patrolling and clocking activities.

- Perform access control duties.

Requirements:

- Minimum secondary education.

- Able to commit to a rotating work schedule of 4 days on, 1 day off, and 3 days on, 1 day off.

- Must be available for permanent 12-hour shifts.

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!

R24121196 | EA License 16C7883

• Prepare accurate and timely monthly financial reports, such as balance sheets, schedules, income statements, and cash flow statements.
• Record and monitor fixed asset activities, including generating fixed asset reports and maintaining schedules and related financial tasks.
• Ensure adherence to local financial regulations and tax requirements, including preparing and submitting necessary reports.
• Comply with internal control standards, including financial and operational policies and procedures.
• Actively participate in year-end audits, preparing financial statements and notes in accordance with accounting standards and Group policies.
• Support the seamless integration of new financial accounting processes for changes like new businesses and departments.
• Engage in creating, testing, and reviewing functional requirements to enhance financial operating systems as needed.
• Perform any other ad hoc duties as assigned.

Requirements:

• Minimum of 2 year of experience in accounting or finance role.
• Accounting knowledge will be added advantage
• Immediate starter is preferred

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

We are looking for meticulous and committed individual to join the Finance department as an Executive Officer. The successful candidate will be responsible for both general accounting and administrative work.

Responsibilities

• Support Finance manager on accounting, finance, tax and audit matters
• Responsible for AP functions; bank reconciliations
• Support and facilitate other departments on queries and clarifications in payment and collection matters
• Prepare audit schedules and reconciliation reports
• Prepare banking transactions via internet banking, PayNow set procedures
• Provide administrative support for Finance

Requirements

• LCCI Higher, Diploma in Accounting/Business or higher qualifications
• At least 3 years’ relevant work experience
• Able to work independently
• Proficiency with Microsoft office and experience in SAGE or similar accounting software are advantageous
• Meticulous and detail-oriented
• Multi-task and work independently following tight deadlines
• Able to start work at short notice, or immediately

Please note that only shortlisted candidates will be notified.

Roles & Responsibilities :

• Operational Management:
  Oversee daily operations across all retail channels, including stores.
  Optimize outlet operations, including staffing, and inventory management, to enhance walk-in customers. Manage online merchandising, order fulfillment, and customer service.
• Supply Chain & Logistics :Manage and optimize the supply chain to ensure timely and efficient delivery of food across all customers.
  Oversee inventory management in physical stores.
  Implement and manage logistics and fulfillment strategies, including warehousing, distribution, and last-mile delivery.
• Customer Experience & Service : Develop and execute strategies to enhance customer satisfaction and loyalty both in outlet & Food delivery.
  Implement and manage customer service standards and processes across all channels to ensure a high-quality experience.
  Utilize customer feedback and data to identify areas for improvement and drive enhancements.
• Team Leadership and Development : Lead, mentor, and manage operational teams across the outlet.
  Foster a culture of excellence, collaboration, and accountability within the operations team.
  Develop training programs to enhance team skills and ensure effective execution of operational strategies.
• Budget Management : Develop and manage operational budgets, including costs related to stores and supply chain.
  Monitor and analyze financial performance, including sales, expenses, and profitability, to achieve financial goals.
  Implement cost control measures and optimize resource allocation to maximize efficiency and profitability.
• Compliance & Risk Management : Ensure compliance with industry regulations, company policies, and safety standards across all operations.
  Identify and manage operational risks, including legal, regulatory, and reputational risks.

Requirements :

• Bachelor’s degree in Business Administration, Operations Management, or a relevant degree.
• Minimum 3+ years of experience in retail management, including experience managing both online and offline channels at a senior level.
• Strong knowledge of retail operations, supply chain management, and customer experience strategies.
• Proven leadership skills with the ability to manage and develop high-performing teams across multiple channels & situations.
• Excellent strategic thinking, problem-solving, and decision-making abilities.
• Strong financial acumen with experience managing budgets, financial performance, and cost control.
• Experience in Indian Food & Beverage sectors will be preferred.

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

Job Description & Requirements

• Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.
• Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing.
• Ensure that the drive-in / driveway is clear at all times to facilitate loading and off-loading of luggage.
• Assist guest on their transportation needs and recommend the use of hotel facilities whenever possible.
• Deliver guests’ correspondence and packages to rooms or wherever designated.
• Ensure the workplace is clean and well maintained at all times.
• Escort guests to their rooms, explaining the facilities of the hotel etc.
• Assist in driveway as required.
• To report on any loss and found item.
• Any other duties within reasonable scope as assigned.

Requirements:

• Prior experience in guest service and support operations would be an added advantage although training will be provided.
• Ability to converse in basic English for interaction with guests / understanding guests’ needs & request.
• Able to maintain a friendly and positive demeanour.
• A team player with the ability to work with minimum supervision.
• Willing and able to perform 9 or 12 hours shift duties and able to work on weekend and during public holidays.
• Able to adhere to standard operating procedures / policies on workplace safety.

The Material Management Officer with assist the Purchasing Manager / Director in overseeing the entire process of acquiring, storing, and distributing materials or goods within an organization. The role ensures that the right materials are available at the right time and at the right cost, and work closely to ensure that all materials are responsibly and sustainably sourced.

Summary of Responsibilities:

• Work closely with the procurement team to ensure that materials sourced are sustainably sourced and handled.
• Ensure timely ordering of materials based on inventory forecasts and usage trends.
• Manage the procurement process, including issuing purchase orders, tracking deliveries, and resolving any discrepancies.
• Oversee the storage and safe handling of materials in store.
• Ensure proper organization and labeling of materials for easy access and retrieval.
• Ensure the materials meet the required quality standards, especially complying with GSTC Standards.
• Documentation and Reporting: Maintain accurate records of inventory, procurement orders, supplier contracts, and material usage.
• Supports Receiving & Store Officers’ duties in their absence.
• Assist with Beverage store, inventory stock count, and issuance of requests, practising FIFO arrangement and issuance.

Requirements

• Minimum GCE "O" level with some experiences in Accounting and Finance
• Preferably with experience working in hotel or tourism industry
• Great communication and negotiation skills
• Proficient in Microsoft Office applications
• Display initiative and willingness to learn
• Commitment to professional values