Job description:

• Supporting the recruitment administrative duties such as creating and updating job postings on job boards, career page and other media, screening candidates and interview coordination.
• Provide administrative support such as data-entry, documentation, printing and filing
• Training and course arrangement

- High incentives per successful placement (subject to terms and conditions)

Key Highlights

• Exposure in the government sector
• Location: Maxwell
• Working Hours: Mon-Fri (Office Hours)
• Contract duration: 6 months (extendable)

Key Responsibilities

• Conceptualising the layout and content structure for the digital version of the publication
• Curating and summarising content from the original e-publication
• Executing the digital transformation of the content
• Creating, or assist to create multimedia elements, which include but are not limited to images, videos and infographics, to enhance the digital viewing experience

Requirements

• Min Degree/Background in journalism, publishing, or corporate communications
• Proficiency in Canva
• Experience in creating multimedia content, including infographic design and/or short video production

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Chok Kah Hwa

Outsourcing Team

BGC Group Pte Ltd

EA Licence Number: 05C3053

Our client is a well-established market leader in the FMCG industry. Due to their current expansion plan, they are looking for Warehouse Officer to join their warehouse team, in hopes of developing the current high performing team. They are located in the West.

Jobs Scope:

• Perform receiving and QC checks, updating records in WMS/QC systems.
• Ensure items meet quality standards and manage quality photos in reports.
• Reject non-compliant items, handle disposal, and prevent store delivery of such products.
• Train new staff on fruit quality checks and handle administrative tasks like orders and feedback.
• Carry cartons (up to 20 kg) and operate MHE for pallet movements.
• Support quality improvement initiatives and other assigned duties.

Requirement:

• Min 1 year of warehouse experience
• Comfortable with rotating shift

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

The Job:

• Provide administrative support
• Assume the role of Event Lead for events
• Assist the Event Supervisor to organise and manage events with responsibilities for all administrative and logistical tasks including, where necessary, liaison with speakers and guests, flight and accommodation arrangements, vendors liaison, budget management, conducting of rehearsals and virtual test calls
• Monitor the progress of event planning and execution
• Ensure the event administrative and operational requirements are met
• Ensure compliance

Requirements:

• Diploma with 1-2 years’ relevant experience
• Strong communication, organisational and interpersonal skills
• Proficiency in MS Office applications
• Proficiency in virtual events software is preferred

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

Position: Customer Service Officer/Call Centre(Banking)

Shifts Role: Morning and Afternoon

Job Requirements:
1. Comfortable with using computer applications and tools.
2. 1 year of experience in customer-facing roles (front or backend) is preferred.

Job Role and Responsibilities:
- Interact with internal & external customers to answer customers queries.

- Responding promptly to customer inquiries on general and transactional enquiries.

- Communicating with customers through various channels

- Achieve set Customer Center targets (KPIs) while upholding service quality.
- Promote the Bank's products and services through cross-selling.
- Assist customers in transitioning to the Bank's digital platform based on their preferences.
- Demonstrate flexibility in work deployment as needed.
- Assist Operations in managing customer requests and transactional follow-ups.
- On the job training will be provided.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Payment rate: Hourly rate $13 - $16

Location: Choa Chu Kang Area

Contract period:

• 3 Februrary 2025 - 31 October 2025

Working hrs:

• Mondays and Thursdays: 8:00am to 1:00pm,

• Fridays: 9:00am to 2:00pm

*Service not required on HBL Days, School Holidays and gazetted public holidays.

Job description:

1. Conduct routine patrols of school blocks and common areas (canteen during students’ recess/ lunch breaks) to maintain orderliness and cleanliness as well as to monitor and report any safety hazards, damages, or vandalism for prompt resolution.

2. Conduct routine patrols at the estates outside the school.

3. Support in managing students serving suspension from class.

4. Undertake any additional duties or responsibilities as assigned by the School Leaders and the Student Management Team

Preferred qualifications:

1. Preferably with 3 years’ experience and expertise in

similar position or environment

2. Proficient in MS Excel, MS Word and IT savvy

3. Able to interact and manage teenagers

4. Possess good interpersonal and customer services

skills

5. Possess initiative and have good problem-solving skills

6. Able to work independently as well as in a team

EA License No.: 96C4864

Reg. No.: R22110485 SHANICE LIM XIN NI

• Greet and meet every customers in the most friendly manner
• Handle calls at all times and charge (wrap up code) accordingly if any
• Act as first point of telephone contact for customer support requests
• Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update)
• Check for support agreement / warranty validity per local guideline.
• Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined
• Log complete and accurate data within the call logging tool (CRM) and booking appointment (date/time) for all 3 service centres & ensure mobility service are offered to customer at all time
• Provide technical call screening and assign call to the appropriate delivery method (CSA) and payment type
• Optimise available workshop capacities by effectively assigning work/ cars to each service centres
• Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process
• Provide best effort general advice to customer in a timely and professional manner
• Assist in special product campaign or promotions
• Arrange for airport service, pickup and delivery for customers
• Assist schedule customers for professional car care services
• To ensure daily service level achievement, monitor customer’s waiting time, look out for body language etc.
• Assist in generating daily, weekly and monthly reports as and when required
• Hand over vehicle to customers with basic work explanation

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

• Handle enquiries regarding full suite of products including personal and corporate accounts, loans, deposits, cards
• Troubleshoot issues and address customers' concerns promptly
• Provide product / service information when necessary

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

• Salary: $4000 to $5000
• Working hours: Monday to Saturday, 44hrs a week
• Location: Seletar North Link (Punggol MRT)

Job Summary: As the main contractor’s Safety Officer, you will report to the Project Manager and be responsible for maintaining a safe and compliant construction site. Your duties include developing and enforcing safety protocols, conducting regular inspections, facilitating training programs, and fostering a culture of safety among all personnel. You will also liaise with regulatory bodies to ensure compliance with Singapore’s Workplace Safety and Health (WSH) regulations and best practices.

Key Responsibilities:

1. Site Inspections: Conduct safety inspections to identify hazards and ensure compliance with WSH regulations. Perform periodic safety audits and document findings.
2. Risk Management: Conduct thorough risk assessments to identify potential hazards, develop control measures, and monitor risk assessments regularly to ensure ongoing safety.
3. Training and Education: Organize and deliver safety training programs, including toolbox meeting and emergency response drills, ensuring all personnel understand safety protocols and the proper use of personal protective equipment (PPE).
4. Incident Management: Investigate accidents and near-misses to determine causes, recommend preventive measures, and prepare detailed incident reports for management and relevant authorities.
5. Safety Protocols: As the main contractor's Safety Officer, you will implement and enforce safety protocols, ensuring they are updated to reflect any changes in regulations or company policies. You will also liaise with regulatory bodies, such as the Ministry of Manpower (MOM), to guarantee compliance with all statutory requirements, reinforcing a commitment to safety at the Main Contractor level.
6. Emergency Preparedness: Develop and maintain emergency response plans, conducting regular drills to ensure site readiness.
7. Documentation and Reporting: Maintain accurate records of safety inspections, safety training
   sessions, incident reports, and risk assessments. Prepare monthly safety performance reports.
8. Communication: Act as a point of contact for safety-related concerns, facilitating clear
   communication between management and workers to promote a culture of safety.

Responsibilities:

• Diploma or degree in Occupational Safety and Health, Environmental Science, or a related field.
• Valid Workplace Safety and Health Officer (WSHO) certification recognized by MOM, with additional certifications in risk management, fire safety, first aid, being advantageous.
• Minimum 3-5 years of experience as a Safety Officer in the construction industry, with a strong understanding of WSH regulations in Singapore.
• Excellent knowledge of construction site safety practices and legal requirements.
• Ability to work outdoors in varying weather conditions.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Responsibilities

• Provide clients with tailored advice on personal loan products, ensuring their financial needs are met effectively.
• Explain loan terms, conditions, and repayment plans clearly and comprehensively.
• Facilitate the entire loan application process, including managing necessary documentation and conducting preliminary credit evaluations.
• Collaborate with compliance teams to ensure applications meet all internal policies and regulatory standards.
• Liaise with internal departments to expedite the approval and disbursement of loans.
• Establish trust-based relationships with clients through consistent communication and dedicated support.
• Address client concerns and resolve issues professionally and efficiently.
• Actively promote loan offerings, engage potential clients, and develop a network of referrals to expand the client base.

Requirements:

• At least 1 year of experience in the financial or lending sector with a solid performance record.
• Familiarity with Singapore’s lending regulations is advantageous.
• Exceptional communication and interpersonal skills with a strong focus on customer satisfaction.
• Proven ability to handle sensitive financial data with the utmost confidentiality and professionalism.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L95W9VVY

5 days’ work week 0830 to 1800;

fix off on Sun and rostering off day on Sat, Tue, Wed or Thu

This position is to manage and update customer pertaining to Air Import Shipments activities

Job Description:

• To monitor closely assigned customers’ inbound shipments

• Work closely with respective overseas offices to monitor its uplift at point of export till its arrival

• Update customers promptly of delivery date and if any irregularity to inform them

• Maintain close communication with overseas offices, internal customers, authorized contractors and ground handling agents to track closely its arrival and customs clearance

• Other ad-hoc duties as assigned by his/her immediate superior and/or manager

• Some basic skills in Microsoft office Requirement

-Training will be provided

Job Details:

• Contract: 1 year
• Location: Science Park
• 5 Working Days per week : Mon to Sat (off on Fri & Sun)
• Working Hours: 8-5pm
• Salary: UP $3,000
• Start Immediate

Main Duties & Responsibilities, Job Scope but not limited to:

• WB / invoice preparation
• Activities involved in inbound and outbound shipments (e.g. receive inbound shipments, paste label on outbound shipments etc.)
• Attending to emails
• Any other activities to support customer with shipments
• Need to carry boxes with dry ice up to 10KG-30KG
• Ad hoc duties

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 • EA Registration No. R23117223 (Poh Siew Ling)

• Permanent full-time role
• Basic $2650 to $3500 + Allowances + JOINING BONUS
• No bond
• Training Provided
• East (Company Transport Provided)

Job Description:

• Responding to incidents and managing security and safety systems.
• Preventing unauthorized entry into premises.
• Monitoring CCTV for suspicious activity.
• Conducting patrols and clocking duties.
• Performing access control duties.

Requirements:

• Able to commit 12 hours duty (Permanent day and/or night shift available)

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

CHAN KAM HUI (R24125233)

EA Recruitment Pte Ltd

EA License No: 21C0492

Responsibilities

• Assist in overtime and payroll calculation
• Answer employee queries regarding leave, salary and overtime
• Update and maintain leave records in Info-Tech system
• Update and maintain employee records in Info-Tech system
• Coordinate document submission with site staff
• Assist in recruitment
• Assist in all foreign worker matters
• Assist in recommending, sourcing and booking of training courses for staff development
• Provide advice to The Management regarding employment legislation and HR practices
• Any other ad-hoc work

Requirements

• Knowledge and understanding of MOM employment law
• Higher Nitec with 2 years work experience, ideally in a construction related field
• Knowledge of Info-Tech software
• Able to communicate effectively with local and foreign employees of all levels
• Willing to learn and grow
• Able to work in a team
• Good work ethics
• Positive character and attitude

Other information

• Working hours: Mon - Fri, 8.30am to 6pm
• Working location: Tampines West

- Proposed CAAS Extension of ATCC

Requirements:

- At least 5 years of supervisory experience in supervision of Civil/Structural works, RC & steel works.

- Experience in supervision of medium to large scale building works, piling works, temporary works, Ground Building Works (GBW) for Government Institutional projects.

- To provide full supervision works to ensure works are carried out in accordance to approved plans under Building Control Act.

- Assist QP to keep and maintain site records.

- Possess Degree in Civil Engineering recognized by PEB and registered with IES as Resident Engineer

- Registered with BCA/IES/ACES as site Resident Engineer

- Job site is at Sealand Road, Changi Area, must be willing to travel and work at that area

- Able to lead a team of site staffs.

Interested applicants to apply to:

[email protected]

Quote: SG510

Submit resume with photo including current and expected salary and contact no.

1. Responsible for processing and management of customers’ orders with timely deliveries.

2. Timely keying in orders and acknowledgment of customer purchase orders.

3. Ensure no overdue customer orders; work closely with the sales team and business development team to clear overdue customer orders for deliveries/ shipments arrangement.

4. Liaise with customers on deliveries/shipment dates and any special requirements about customers’ order fulfilments.

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

You will be responsible for delivering excellent customer service and providing administrative support, including the following job responsibilities:

· Greet Prospects and Clients in a warm and friendly manner, and answer enquiries promptly.

· Collect new or outstanding billing and payment from the Client.

· Print and hand over service invoices accurately.

· Call Clients, to book, remind and follow up on appointments.

· Answer all incoming calls promptly, and record call details accurately.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of administrative experience, as a clerk or receptionist.

· Minimum a Nitec in any discipline.

· Well-groomed, courteous, and meticulous.

· Excellent interpersonal and communication skills.

· Able to correspond with English and Mandarin-speaking clients.

Key Responsibilities:

• Coordinating shipping processes and working closely with suppliers, customers, and forwarders to meet business needs.
• Handling full sets of shipping documentation and managing bookings for cargo.
• Setting up workflows for various business segments, covering trading transactions, service fees, and royalty payments.
• Assisting with internal applications, reporting, and tracking key areas like overdue payments, credit lines, and contract collections.
• Supporting the team on initiatives for new trading business development.

Requirements:

• Diploma in any discipline.
• Minimum 2 years of experience in freight forwarding, supply chain, or a related field.
• Strong proficiency in Microsoft Excel and documentation handling.
• Effective communication in English and Mandarin, with the ability to liaise with Chinese suppliers.
• Able to work both independently and as part of a team.
• Knowledge of SAP or MUGEN system is advantageous.

What We Offer:

• Opportunity to work in a global trading environment with a reputable company.
• Collaborative and supportive work culture.
• Career development opportunities in a growing industry.

Apply today to join a team dedicated to operational excellence!

Submit your resume in MS Word format to [email protected]

EA Licence No 18C9228 | Registration No. R1108261 (Tan Li Tze)

Please note that only shortlisted candidates will be notified

• Creating, communicating, and implementing the organization's vision, mission, and overall direction.
• Leading the development and implementation of the overall organization's strategy.
• Soliciting advice and guidance, when appropriate, from a board of directors.
• Formulating and implementing the strategic plan that guides the direction of the business or organization.
• Overseeing the complete operation of an organization.
• Evaluating the success of the organization in reaching its goals.
• Looking at potential acquisitions or the sale of the company under circumstances that will enhance shareholder value.
• Make high-level decisions about policy and strategy.
• Act as the primary spokesperson for the company.
• Create an environment that promotes great performance and positive morale.
• Oversee the company’s fiscal activity, including budgeting, reporting, and auditing.
• Work with senior stakeholders, chief financial officer, chief information officer, and other executives.
• Assure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Work with the executive board to determine values and mission, and plan for short and long-term goals.
• Identify and address problems and opportunities for the company.
• Build alliances and partnerships with other organizations.
• Oversee the day-to-day operation of the company.

Requirements:

• At least 15-20 years of experience in Management roles.
• Familiar with chemicals, chemical products etc.
• Strong communication and interpersonal skills.
• Ability to handle multiple projects and good organization skills.
• Analytical, able to work independently, results-oriented, resourceful, and pro-active.
• Have a strong sense of responsibility, enterprising spirit and good professional quality.
• Bilingual with proficiency in English and Mandarin to liaise with clients.

Requirements

• Candidate must possess at least Professional Certificate in Engineering (Environmental/Health/Safety) or equivalent.
• At least 3 Year(s) of working experience in the related field is required for this position.
• Preferably Non-Executive specialized in Engineering - Environmental/Health/Safety or equivalent.

Responsibilities

The role of an Environmental Control Officer (ECO) is basically to look out for conditions/ situations in construction sites which cause environmental health problems or are likely to cause environmental health problems. He should report these conditions/ situations to the contractor together with recommendations on remedial measures to be taken to prevent recurrence.

The main areas where the ECO should pay attention to are as follows:

• Disease-bearing insects and rodents
• Proper disposal of construction waste
• Noise, air and dust pollution
• Earth littering
• Siltation of drains
• Food hygiene in canteens
• Any other environmental health matters

Job descriptions:

• Ensure that the strategy accommodates multiple product lines and markets.

• Stay ahead of industry trends, shifting consumer preferences, and emerging global supply chain dynamics.

• Overseeing the sourcing, procurement, and distribution of products. This involves managing relationships with suppliers, logistics, and inventory control to ensure smooth operations across various product categories.

• Ensuring that business operations are efficient, cost-effective, and scalable, given the wide range of products.

• Ensure financial health through effective budgeting, forecasting, and financial reporting.

• Setting sales targets, pricing strategies, and margin expectations across different product lines to ensure sustained profitability.

• Manage relationships with wholesale buyers, distributors, and retailers

• Recruiting top talent for key roles, ensuring that employees are well-trained in handling various aspects of the business, including product knowledge, logistics, and customer service.

• Oversee talent acquisition, development, and retention strategies.

• Build and maintain strong relationships with clients, suppliers, and logistics providers.

• Leveraging data to drive business decisions. This includes using market intelligence, sales performance data, and customer insights to optimize the company’s product offering, sales approach, and operations.

• Promote a culture of innovation and continuous improvement within the organization.

Job requirements:

• A degree in Accounting, Computerized Accounting, Business Management or a related field.

• 10-15 years leadership experiences in wholesale business or senior executive role, gained from working your way up the corporate ladder through various roles and jobs.

• Extensive experience in managing diverse product lines, preferably in a wholesale or B2B (business-to-business) environment. Experience with businesses that deal in a wide variety of goods (not a dominant product) would be particularly valuable

• Experience in multi-departmental management (sales, marketing, operations, finance, customer service, etc.) and in coordinating efforts across various functions.

• Strong analytical, decision-making, and problem-solving skills.

Experience in managing financial performance, including budgeting, forecasting, cost control, and profitability analysis across multiple product categories.

Skill requires:

- Communication skills

- Negotiation skill

- Leadership skill

- Strategic Thinking skills

- Problem-solving skills

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.