Job Description

• Industry/ Organization Type: Manufacturing - Aerospace
• Position Title: Accounts Officer (GL)/ Accounts Assistant (GL)
• Working Location: Loyang Way
• Working Hours: 5 days (Monday to Friday, 8 AM to 5.18 PM)
• Salary Package: Basic Salary + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Perform monthly account closings and maintain the general ledger with all required supporting schedules.
• Manage journal entries in the ERP system.
• Oversee the Fixed Assets Register and update monthly book rates in the ERP system.
• Reconcile monthly bank statements.
• Prepare GST schedules and file GST returns.
• Conduct year-end closing procedures and respond to audit queries, providing necessary schedules to auditors.
• Provide information for tax computations to the tax agent.
• Undertake other tasks as assigned by the Head of Accounting and Finance.

APPLY NOW!!!

• Diploma or equivalent in Accounting and Finance.
• Minimum 2 years of relevant experience in general ledger and accounts closing functions.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68959 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities

• On-site Supervision of the following areas: Architectural;
• Review and check all the drawings, specifications, and to ensure that works are carried out in accordance with the approved plans/drawings;
• Highlight discrepancies, feedback site progress, safety and nonconformances to Consultants / Employer;
• Provide weekly reports on site activities, including identified issues, proposed action plans, and solutions implemented to resolve them.
• Attend meetings at the client’s office or work site, as necessary, to address site-related issues and other project matters.
• Review and familiarize with project drawings and contract specifications. Highlight deviations during joint testing, commissioning, and inspections to ensure smooth handover, operational occupancy, resolution of post-construction defects and user feedback.
• Assist the Superintendent Officer (S.O.) in carrying out supervision works on site and also assist in supervising & coordination with other consultants’ site staff;
• Carry out administrative works and other duties as required by QP / Consultant / Employer;
• Quality control of all architectural and finishing works such as inspecting materials and workmanship and performing tests to check the quality of materials;
• Assist in the review of contractor's method statements and working procedures and ensure that contractor proceeds in accordance to approved method statement;
• Keep, maintain and submit daily site record on progress of works, instructions given to Contractors, materials delivered to site, daily activities and weather conditions at site, number and visitors at site and any other significant information;
• Attend site/coordination meetings as directed;
• Prepare defects snagging list, monitor the progress of rectification works and ensure all the defects are satisfactorily rectified;
• To ensure all the contractor’s works are in statutory compliance

Requirements

• Minimum 8 years of site experience in the supervision of various types of developments;
• IES accreditation would be advantageous;
• Site supervision experience in A&A works for institutional buildings, inclusive of demolition and new structures construction;
• Prior experience in precast construction and architectural finishes;
• Able to perform night works.

Salary Range

• $5,000 to $6,500 per month (negotiable)

Responsibilities:

• To assist to liaise and co-ordinate with LTA, authorities, Consultants and stakeholders.
• To ensure risk assessment and safe working procedure are properly executed on site.
• To conduct daily health, safety and environmental inspections, prepare reports and follow up with Project Safety Team.
• Ensure compliance with environmental regulations, develop environmental control plan & liaise with NEA (such as report submission, etc.).
• Proper documentation of all EHS records, certificates, notice and official related EHS correspondence.

Requirement:

• At least 5 years relevant experience in construction for LTA projects.
• NEA registered ECO.
• Able to work independently with minimal supervision.
• Able to ensure compliance with the latest environmental regulations.

Job Description

• Provide HR administrative and corporate services
• In charge for the on boarding and off boarding of staffs
• Applications for various types of claim, grants, programmes and courses for employees
• Updating of employees' personal particulars
• Managing of employees' leave and claims
• Assist with promotion/demotion process and awards
• Conduct gift valuation and manage welfare grants for personnel
• Other ad-hoc duties assigned

* 8-10 Weeks of lead time before starting work - Pre-Employment Administration

Requirements

• Diploma in HR or relevant discipline or A-Level with minimally one year of experience
• Singaporeans only
• Proficient in Microsoft Office especially Excel

Other Information:

• Locations: Bukit Gombak, Hillview & Depot Road (Might have to rotate between 3 different locations)
• Salary: $2400 - $2800
• Performance Bonus
• 14 Days Annual Leave
• Duration: 4+5 Years contract (renewable )
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Job Description

We are seeking a dedicated and proactive Assistant Customer Service officer to support the daily operations of our customer service team. The ideal candidate will assist in managing customer inquiries, addressing feedback, supporting complaint resolution and ensuring the delivery of high-quality customer service. This role is crucial in helping the Customer Service Manager achieve service excellence and maintain customer satisfaction within the travel industry.

Responsibilities

• Assist the Customer Service officer in overseeing daily customer service operations to ensure smooth and effective processes.
• Support the team by providing customers with detailed information about our products and services, aiming to enhance their experience.
• Respond to customer inquiries via phone and email and collaborate in resolving issues promptly and professionally.
• Assist in handling and resolving customer complaints, supporting the team to achieve positive service recovery.
• Act as a point of contact and provide guidance to counter staff when the Customer Service Manager is unavailable.
• Assist in preparing monthly performance reports and customer feedback summaries, highlighting key insights for management.
• Contribute to monitoring customer satisfaction levels, proactively identifying potential issues and assisting in implementing improvements.

Requirements

• hotel managementDiploma .
• above 3 years of relevant experience in customer service, preferably in the travel industry, with exposure to handling client feedback and resolving complaints.
• Proficiency in English (spoken and written) to effectively communicate with diverse associates and clients.
• Organised, dependable and able to work independently, with a strong sense of initiative.
• Strong communication and interpersonal skills, with a friendly and professional demeanour.
• Familiarity with MS Office (Word, Excel, PowerPoint) for report preparation and documentation.

Please include the following in your application:

1. Current and/or last drawn salary
2. Expected monthly salary

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Job Responsibilities:

• Inspect and identify all possible forms of hazards in a work environment.
• Inspect work areas regularly to ensure compliance with workplace safety and health requirements.
• Check equipment to ensure it is in working condition and do not pose any environment health hazard to user or the workplace.
• Provide solutions to address any unsafe practices or act at workplace.
• Conduct risk assessments on work site.
• Prepare reports on workplace safety assessments.
• Take charge of all matters related to environmental health such as:

1. Disease-bearing insects and rodents

2. Proper disposal of construction waste

3. Noise, air and dust pollution

4. Earth littering

5. Siltation of drains

6. Food hygiene in workers canteens if any

7. Any other environmental health matters

• Report these conditions/ situations with recommendations on remedial measures to be taken to prevent recurrence

Requirement

• Diploma in any field.
• Registered Environmental Control Officer with NEA.
• At least 2 years of working experience.
• Preferably personnel specialized in Building Construction - Environmental/Health/Safety or equivalent.
• Candidate who possess high experience will be considered for senior role.

Job Description & Requirements

Perform analysis at any level of sophistication, from data prep to leveraging AI/ML including LLMs

Generate workflows automatically with a genAI assistant and get guidance when you are stuck

Eliminate repetitive and manual data manipulation with automated workflows

Access and blend data from any source, whether from your desktop or from any major database or data warehouse

Explore your data with interactive data views, choosing from dozens of charts

Collaborate on visual workflows, either privately with colleagues or with your wider organization

Save and reuse repeatable data processes, analytical models, or scripts across disciplines

Collaborate effortlessly between multiple users with version control

Deploy your workflows as data apps or REST APIs, disseminating insights across the organization

Automate the delivery of insights to any number of stakeholders across the organization.

Scale to empower any number of users, running any number of workflows in a single environment

Empower self-sufficiency with data apps provided to any number of end users

Create a knowledge base for your team, department, or entire organization. Build and share reusable workflows as best practices or starter kits for beginners

Requirements:

Proven experience with Knime or good Knowledge

Proficient in Knime modules.

Degree in business /Statistics.

Ability to speak and write in Chinese as the incumbent requires to liaise with the China HQ counterparts/personnel for work or project related matters

Job Requirement

1. Minimum Bachelor degree with at least Six (6) years’ relevant field safety experience in
supervision of installation and maintenance of roadside and Civil and structural coordination with
government/utility agencies and other contractors.
2. Experience as a safety auditor/inspector in ensuring Environmental, Safety and Health practices
are complied with.
3. Strong analytical and problem-solving skills, resourceful and meticulous.
4. Highly motivated and pro-active with the ability to work both independently as well as in a team.
5. Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint for Windows.
6. Good verbal communication and writing skills in English.
7. Be expected to travel regularly between office and sites.
8. Prepared to work on site and perform night work based on project needs.

Job Description

1. Oversee the works on equipment structures, installations, deployments, facilities, and
equipment being deployed at sites.
2. Plan and work out the resource provision requirements, work, schedule, and Standard
Operating Procedures (SOP) for works at sites.
3. Review planned work schedule and method statements prior to commencement of site work
activities.
4. Ensure that works are carried out accordingly to design, meeting the safety, health,
environmental and comfort requirement for stakeholders.
5. Identify defects and damages at the site infrastructures, including equipment and facilities,
as well as theft, accidents, and incidents.
6. Carry out safety training to instil safety awareness. Ensure safety rules and regulations at
sites are adhered to by all site personnel.
7. Be part of Safety Committee and ensure compliance to safety, health and environmental
requirements including Authority Code of Practices (COP) and WSH, MOH & MOM
Guidelines.
8. Resolve any unexpected problems or difficulties that may arise at sites.
10. Prepare regular reports to update site progress, resource utilisation, requirements, past and
on-going activities, etc.

We are a fast growing organization and we are looking for Appointment Setting Officer to help to fix appointment with the clients. If you are looking for a part-time job you can contact us.

• Flexible timing
• Able to work independently
• Can work from home
• Nice work environment
• Training will be provided
• Basic pay plus incentives

We are looking for an HR Administrative Executive to help with various personnel-related tasks. You will help the HR department with tasks such as publishing job ads, maintaining the HR database, and processing employee requests.

Our HR administrative assistant role requires exceptional organizational skills as well as the capacity to handle sensitive material discreetly. If you are interested in HR policies and procedures and want to contribute to the establishment of a nurturing workplace, this is the opportunity for you.

Finally, you will get HR experience in a fast-paced setting by assisting with and improving all HR functions.

Responsibilites

• Handle work passes applications, renewals & etc matters.
• Maintain employee records (soft and hard copies).
• Update HR databases (e.g. new hires, separations & etc).
• Prepare paperwork for HR policies and procedures.
• Process employees’ requests and provide relevant information.
• Coordinate HR projects, meetings and training seminars.
• Collaborate with the various departments to post job ads on careers pages and process incoming resumes.
• Manage the department’s telephone center and address queries accordingly.
• Prepare reports and presentations for internal communications.
• Provide orientations for new employees by sharing onboarding packages and explaining company policies.
• Handle offboarding procedures for employees with exit interview & etc.

Requirements

• Minimum GCE "O" levels or related fields
• Minimum 1 year of relevant work experience
• Entry level candidates are welcome to apply
• Able to multitask and work well in a fast paced environment
• Possess good communication and interpersonal skills
• Able to work independently as well as a team player
• Possess a good mindset and attitude with a strong drive to learn

Office is located at Tuas Avenue 13.

Company provides transport pick up from Jurong East to office & vice versa at specific timing.

Only selected candidates will be notified.

Aviation Security Officer

• Shift pattern will be 4 working days with 2 days off / 5 days work with 1 day off
• 12 hours permanent shift
• Location: Changi Airport
• Salary Package i. Gross salary: up to $2,850 ii. Joining Bonus

Job Description

• Screening of passengers at designated zones
• Manual bag checks
• Usage of security screening equipment for screening purposes
• X-ray screening of checked in luggages
• Any other security related roles at Airport

Requirements:

• Minimum N'lvl education level

WhatsApp: +65 9837 8400

Lim Jun Yao Reg No.: R1989028

The Supreme HR Advisory Pte Ltd EA No.: 14C7279

Salary Package:
-$2300 - $3000

Working Days: 5.125 days per week
one half-day Saturday per month

Rest day: Every Sunday

Working Hours:

Mondays to Fridays: 9am 6.15pm

One Saturday Per Month: 9am to 1pm

Working Location: Ubi

Key Responsibilities:

· Circulate suppliers' invoices to various departments for verification and approval before posting.

· Prepare suppliers' payments.

· Perform monthly reconciliation of creditor's statement of accounts.

· Assist in the preparation of journals for the monthly closing of accounts.

· Other duties as and when assigned.

Requirements:

· Min. NITEC or certificate in Accounting, Business Administration or equivalent.

· Proficient in Microsoft Office.

· Preferably with at least 2 years experience in related field.

· Hardworking, meticulous, and able to work independently.

*Able to start work within short notice will be highly advantageous.*
**Please be notified that only shortlisted candidates will be notified**

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: TOH SHIQI

EA Personnel No: R23119083

EA License No: 21C0845

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who possess strong leadership, analytical skills, problem-solving abilities, and collaboration skills.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• Staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Responsibilities:

• Manages Key Access Control
• Maintain the Log Book for contractors working in the hotel in accordance with company’s health and safety policies
• Operates, checks and performs security surveillance on the CCTV system
• Patrol the hotel building, premises and perimeter on a daily basis ensuring safety, and send reports.
• Member of the CERT team to provide assistance during the triggering of a fire alarm
• Regulate traffic control at the driveway
• Monitor suspicious packages and be aware of bomb and terror threat procedures
• Investigate and report all allegations of theft, criminal damage and other incidents
• Maintain the Security Log Book and send Incident Reports
• Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
• Handle Loss and Found items
• Liaise with Police in the absence of Security Supervisor
• Report any maintenance or hazard issues to the supervisor on duty
• Adhere to all Health and Safety Regulations
• Any other duties assigned by the Security Supervisor.

Requirements:

• 6 days’ work week.
• Possesses valid Security License issued by PLRD/SIRD.
• At least 1 year of experience in a similar capacity in the Hospitality industry.
• Positive attitude and able to take responsibility.
• Able to communicate clearly and work in a team.
• Able to work on rotating shifts, weekends and public holidays.
• Computer literate

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 11 Jan 2025.

Walk-In (Singaporean/Permanent Resident only) :

You can visit the HR Office at Hotel Miramar any time from Monday to Friday, between 10:00 AM and 4:00 PM. Find us at room #02-25.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Job Title: WSHO (Safety Officer)

Occupation: Safety Officer

Responsibilities

1. Discharge duties as relevant in the WSH Act, WSH (Workplace Safety and Health (Officers) Regulations and Environmental Public Health Act

2. Implement and maintain WSH Management system.

3. Assist the WSH committee chairman, act as secretary to the committee and provide advise to the WSH Committee members in relevant to WSH matters.

4. Conduct team/ individual WSHE inspections and produce relevant reports and follow-ups and statistics

5. Organize / conduct WSHE briefing/ training /WSH Campaign to all employees.

6. Develop and maintain the Risk Management system of the project.

7. To investigate any incidents/accidents and advise on the remedial measures to be take into prevent any recurrence;

8. To recommend to the occupier of the workplace or other in charge of the workplace reasonably practicable measures;

Requirements:

At least 10 years LTA/MRT WSHO working experience in construction industry

Familiar with OHSAS 18001 and ISO 14001 and GGBS preferred

MOM Registered WSH Officer, NEA Environmental Control Officer.

Good communication skills to liaise with associates, clients, government authorities.

Good team player

Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Scope Of Work

System Support and Operations:

• Provide support for ECCareSuite, IngoT, InterRAI, Navision and other application systems.

Compliance and Policy Management:

• Assist in the implementation and monitoring of Personal Data Protection Act (PDPA) and Healthcare Information Bill (HIB) compliance measures.
• Ensure adherence to data protection policies and support audits as required.

End-User Computing (EUC) Support:

• Perform IT end-user support tasks, such as troubleshooting basic system issues and coordinating with IT teams for complex problems.

Requirements of candidate:

• Basic understanding of healthcare IT systems.
• Familiarity with PDPA and healthcare compliance standards is an advantage.
• Strong attention to detail and willingness to learn specialized systems

Qualifications

• Diploma or Degree in Information Technology or Engineering

Others:

• 5-day work week
• AWS & performance/variable bonus
• Dental & medical benefits

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

The M&E Officer need to manage the "M&E process" which can include multiple task and people.

• Performing checks on the M&E materials/works to ensure that the final touch-up works are ready for inspections.
• Good knowledge of construction quality control/assurance
• Conducting regular inspections to ensure works are in compliance with method statements (in accordance to BCA’s Good Industry Practice)
• Monitoring the performance of maincontractor workers for all trades and ensure any defects are properly rectified
• Supervising M&E maincon works and ensure main-contractor’s progress in accordance to schedule set
• Any other duties as may be required by the Company.

Job Requirements

• Diploma or Certified in construction related field.
• Minimum 5 years’ experience in construction projects.
• Able to work independently and possess strong leadership quality
• Require working on site experience
• Related safety course certificate
• Ability to use measuring devices like gauges, meters,calipers etc.

Job Responsibilities

• Call Customer to remind on overdue payment (Provide information of payment amount and due date to minimize risk exposure)
• Negotiate with customer on repayment if they are unable to fulfill payment obligation
• Attending to customer’s account enquiries and rendering prompt services on their request
• Follow up with customer via various communication tools (E.g telephone, sms, letters etc)
• Update conversation with customer in collection system
• Working together with supervisors in solving irregular cases

Job Requirements

• Making calls in the range of 200 to 250 daily
• Meeting and exceeding KPI set by management
• Assist in Ad-Hoc restructuring projects (Eg. Post moratorium exercises, payment extension/deferment programs etc)
• Customer Focus, Good Team Player & Results Driven, has integrity in her/his area of work, Independent, Responsible & Committed
• Able to multi task and work on demand
• Knowledge in Microsoft Words, Excel & Powerpoint.
• Good Interpersonal and Communication Skills, Good Analytical Skills, Good Negotiation Skills, Good Writing Skills

i. Monitor/manage feedback from multiple feedback channels (e.g.calls to contact centre, emails to public facing inboxes, as well as other digital and traditional platforms);

ii. Monitor and manage Authority’s contact centre;

iii. Manage and enhance Authority’s Customer Management System (CMS) by working closely with system vendor on the deployment of system enhancements by stipulated timeline;

iv. For cases handled by SQO, ensure that final replies are issued to feedback providers within the service timelines (See ANNEX C);

v. Respond to requests from operation divisions for vetting of replies within one working day;

vi. Submit monthly data analytics report on NParks and AVS overall case management performance for current month by the end of the next month;

vii. Implement any other Service improvement initiatives when assigned

Monday to Friday - 8.30 AM to 6.00 PM

Working location : 1 Cluny Road , Singapore 259569

Job Requirement :

Degree in mass communications, marketing, or related discipline;

(b) At least 3 years’ relevant experience in customer service management, call centre management or quality service management;