Responsibilities:

-Inspection and supervision of Architectural and building works as required under the project and mandated under the Building Control Act & Regulations.

-Inspect and conduct all required tests for the project.

-Preparation & issuance of site memos on bad workmanship & non-compliant works.

-As-built drawings checks.

-Monitor progress of the works on site and at any off-site manufacturing facilities and report delays immediately.

-Observe and comply with site safety, submit all reports as directed, and ensure that works are carried out in a safe and proper manner

-Attend and witness all on-site testing of architectural works as required by the Client and authorities.

-Check that all architectural works are carried out according to the approved drawings and specifications and conform to all authority standards and requirements.

-Inspect the completed works and record all defects for rectification before handing them over to the Client.

-Others duties and responsibilities listed in project's contract.

Job Requirements:

-Candidate must be registered with BCA/IES as Resident Technical Officer

-At least 3 Year(s) of working experience in the related field is required for this position.

-Required Skill(s): Supervision of Architectural, building and construction works.

-Must attain certification in "BCSS" and "Develop a Risk Management Implementation Plan (bizSAFE Level 2)".

-Preferably Executive specialized in Engineering - Civil/Construction/Structural or equivalent.

-Good communication skills

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Responsibilities:

• Work in a team to establish best or alternative solutions that are feasible within the technology and timeline constraints to deliver projects and change requests.
• Analyse and troubleshoot software-related problems reported by end-users, identify root causes, and propose effective solution.
• Develop, test, and deploy new software applications.

Requirements:

• Diploma or Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Superior analytical skills with a good problem-solving attitude and ability to perform in a team environment.
• Familiar with OOP design principles and strong Java development skills.
• In-depth knowledge in secure coding practice. Familiar with code quality tools and enjoy following clean code practice.
• Knowledge of GIT and experience in code versioning with GitLab.
• Excellent expertise in the following technologies:

1. Business process automation with jBPM/Camunda
2. MySQL database and Linux operating system
3. Spring Framework and JBoss EAP
4. API technologies: REST API, JSON, JWS & JWE
5. UI framework: JSF and Angular

• Experience in DevOps tools Jenkins and SonarQube is a plus.

The successful candidate can expect a competitive package that includes an attractive basic salary, annual bonus, variable bonus and staff share options. Please submit your detailed resume, including expected salary and contact number.

(We regret that only short-listed candidates will be notified)

Job Responsibilities:

• Process Inward and Outward Remittances, Fixed Deposit and Banker Guarantee Transactions
• Handle Import and Export (LC & Collection) documents and payments
• Construct swift messages
• Prepare monthly reports to the Management/Head Office
• Attend to queries from customers/banks/staff of other departments on work related matters
• Any other ad hoc duties as assigned

Job Requirements:

• 1 - 3 years of working experience in Trade Finance Department
• Good interpersonal and communication skills
• Team player & ability to work with people from multi levels

Specific Job Role / Scope :

• Managing and servicing the various Contract Logistics accounts.
• Budget recording

Responsibilities and Duties :

• Email responses to customers
• Last mile delivery management
• Billing and data compilation
• Compiling of budget reports for monthly presentation.
• Admin duties and Documentation control.

Additional Tasks Assigned (if any) :

• Ad hoc duties as allocated
• Secondary appointments within Department upon necessary

RED an expanding international M&E consultancy, with a proven track record in low energy design, focused on providing excellent design solutions to clients.

We now seek an experienced HR Officer to be based in our Singapore office to inspire others.

The HR Officer with HRIS and Payroll Experience will be responsible for supporting various HR functions, including HRIS management, payroll processing, employee records management, and compliance with company policies and regulations. This role requires a keen eye for detail, a solid understanding of HR processes, and technical proficiency in HRIS and payroll systems.

You are responsible for managing the organization's Human Resources Information System (HRIS) and ensuring the accuracy and integrity of HR data. This role involves supporting HR operations, managing employee data, generating reports, and providing technical support for HRIS-related issues. The ideal candidate will have a strong background in HR processes and technology, excellent analytical skills, and the ability to work collaboratively with various stakeholders.

HR Officer - Hybrid work

Key Responsibilities:

• HRIS Management: Maintain and update the HRIS, ensuring data accuracy and system efficiency.
• Labour Law Compliance: Ensure all HR practices comply with Singapore labour laws and regulations.
• Payroll Processing: Manage and process payroll, including calculations, deductions, and timely disbursement of salaries.
• Employee Records: Maintain accurate and up-to-date employee records, including personal information, employment history, and benefits.
• Operations: Perform day to day HR operations matters – new employee onboarding, claims, insurance, payroll related matters, HR policy and handbook updates
• Onboarding and Offboarding: Assist with the onboarding process for new employees and the offboarding process for departing employees.
• Employee Relations: Provide support to employees regarding HR-related inquiries and issues.
• Reporting and Analytics: Generate HR reports and analyze data to support decision-making and strategic planning.
• Training and Development: Coordinate and facilitate employee training and development programs.
• HR Projects: Participate in and support various HR projects and initiatives.

Qualifications:

• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Experience: Minimum of 3-5 years of HR experience, with a focus on Singapore labour law, HRIS, and payroll.
• Technical Skills: Proficiency in HRIS systems (e.g., SAP, Workday, Oracle) and payroll software.
• Compliance Knowledge: In-depth knowledge of Singapore labour laws and regulations.
• Analytical Skills: Strong analytical abilities with keen attention to detail.
• Communication: Excellent verbal and written communication skills.
• Interpersonal Skills: Ability to work collaboratively with colleagues and build strong working relationships.
• Organizational Skills: Strong organizational and time management skills with the ability to prioritize tasks.

If you think you have what it takes to join an award-winning team and help RED continue its exciting journey, we want to hear from you!

Responsibilities:

- Uphold a high standard of hygiene and cleanliness throughout the customer premises.

- Manage the execution and performance of junior staff, delivering adequate training and guidance to meet contractual standards.

- Conduct daily inspections to monitor and evaluate the work of the staff, taking immediate corrective measures to improve any substandard performance.

- Perform cleaning duties in assigned areas and fill in for staff when required (e.g., during staff leave, medical leave, or absences).

- Ensure compliance with cleanliness and hygiene standards, as well as Health & Safety Environmental procedures and practices. Promptly report any accidents or incidents to your superior.

- Handle and inspect cleaning equipment such as blowers, vacuum cleaners, and general household cleaning tools regularly, and promptly report any malfunctioning machines to your superior.

- Undertake any other duties or projects assigned by your superior.

Key Cleaning Duties:

- Perform floor mopping.

- Vacuum carpets.

- Wipe office furniture.

- Clean desks and phones.

- Wipe windows and glass partitions.

- Ensure cleanliness of all telephone sets and workstations.

- Dispose of office litter bins on a daily basis.

- Dispose of rubbish bins in the pantry areas on a daily basis.

- Thoroughly clean and stock both female and male toilets with necessary toiletries, such as paper rolls and soap solutions.

- Maintain the cleanliness of the pantry, including managing detergent supplies and disposing of rubbish and sanitary items appropriately.

Job Description & Requirements (LTA Tunnelling project)

- Conduct regular inspections at site, machineries, vehicles, equipments and other potential areas to identify environmental hazards that can cause harm to public health

- Lookout for signs of pollution and identify cases of environmental damage and contamination

- Develop and implement plans to control or eradicate environmental hazards

- Execute plans to reduce noise, pests control and disease vectors.

- Lookout for compliance with environmental regulations and make recommendations to improve adherence to the guidelines and regulations

- Work with other project team members for efficient management of environmental risks in the worksite

- Strong understanding of local environmental laws and regulations in order to develop and implement environmental control measures

Requirements :

1) Possess the necessary certified environmental certificates

2) Bachelor’s degree in environmental science, engineering or other relevant fields. Minimum qualification must be a diploma

3) Able to speak and write in English for periodic reporting and communicating with various stakeholders

4) BizSafe Level 2

5) Able to start work within 2 weeks after job offer will have an added advantage

The College of Computing & Data Science (CCDS) invites applications for the position of Project Officer to support a the research project, "Attention-based Model for Generation of Antibodies". This role include understanding of antibody design and improving computational methods for countering infectious diseases. The PO will work closely with our research team.

Key Responsibilities:

• Support various aspects of project execution.
• Assist in the monitoring, documenting, and reporting of project progress and outcomes.
• Conduct data analysis, literature reviews, and support in programming tasks.
• Conduct data collection/curation of molecular biology data (protein sequences, etc)
• Assist computational model development applied to antibody prediction tasks
• Perform other related duties as assigned.

Job Requirements:

• A Bachelor’s Degree in in Computer Science/Mathematics/Engineering/Statistics.
• Strong analytical and problem-solving skills.
• Good in AI.
• Knowledge in Computational Biology, especially protein sequences or structures is a plus.
• Prior experience in working with protein sequence or structure datasets is highly desirable.
• Ability to work collaboratively in a team environment.
• Highly motivated, organized, and detail-oriented.

We regret that only shortlisted candidates will be notified.

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Sat 8:30 a.m. - 12:30 p.m.

This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints, assisting Service Advisor's & Call agents ensure cleanliness and smooth operation of the centre and any adhoc tasks assigned by the customer service Manager).

Job Scope

• Attend to the needs of the customer’s professionally and quickly such that the customer’s waiting time is kept to the minimum.

• To assist in completion of payment transaction according to agreed terms before releasing vehicle.

• Provide assistance and support to Service Advisor's/Call agents/Customer Service Executive

• Walkabout in service centres and observe cues from customers

• Speak to customers waiting at the service lounge and perform upselling whenever possible

• Assist with inbound/outbound calls and making appointment booking for customers to visit the service centre.

• Do a follow-up call on no-show booking customers to fix another appointment booking date.

• Assist to answer all telephone calls within 3 rings in a courteous and pleasant tone and voice with appropriate greeting, salutation where appropriate, announcement of company name and personal name.

• Transfer the calls in a professional manner where the other party is being informed of the transfer and the extension that they are being transferred to.

• Record messages accurately from customers and follow-up with SAs to ensure that messages/ calls are replied.

• Assist in the daily operation of the reception.

• Assist with collation of intake reports.

• Assist Customer Service Executive in handling 1st level of complaint cases

• Assist with cashiering and document submission to finance and respective managers

• Handle non-booking walk in customers tactfully to uphold customer service level standards at all times.

• Any adhoc tasks assigned by customer service Manager

Knowledge & Skills

• Preferably Diploma Holders who specialized in Customer Service

• Minimum 3 years working experience in relevant customer service industry.

• Proactive and independent with positive attitude.

• Customer Oriented with good attitude and good team player

• Good interpersonal skills to communicate with internal stakeholders and customers

• Problem solving skills

Job Summary:

We are seeking an experienced and dynamic Chief Marketing Officer (CMO) to lead our marketing initiatives in a fast-paced and evolving environment. The ideal candidate will demonstrate strong leadership, exceptional communication skills, and a proven track record in designing and executing effective marketing campaigns across diverse platforms.

Key Responsibilities:

• Provide strategic leadership to the marketing team, fostering collaboration and innovation.

• Oversee the design and coordination of marketing campaigns across traditional and digital channels.

• Utilize market research and data analytics tools to identify trends and inform strategies.

• Manage website development, product branding, public relations, and visual communication initiatives.

• Drive digital and social media marketing efforts to maximize brand visibility and engagement.

• Analyze marketing data and performance metrics to refine campaigns and achieve measurable outcomes.

Requirements:

• Bachelor’s degree in Marketing, Communications, or a related field.

• Proven expertise in digital and social media marketing.

• Extensive experience working with marketing tools, including data analytics, market research, branding, and communication software.

• Exceptional written and verbal communication skills.

• Strong leadership abilities with the capacity to thrive in a constantly evolving environment.

Join Us:

This is an exciting opportunity to bring your creativity and expertise to a leadership role and drive impactful marketing strategies. Apply now to make a difference!

Job Description

Officer will be involved in Control Room (Group Compliance) functions listed below: -

1. Provide research clearances for Research Department (against research blackout list)

2. Maintain greylists and blackout lists in the PIP System

3. Process staff's trade applications

4. Handle staff's general enquiries relating to Staff Trading Policy & Chinese Walls & Conflict Management Policy

5. Perform user acceptance testings for new PIP System

6. Must be a fast learner.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Manage customer complaints in professional manner

- Manage manpower deployment

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Any other related duties assigned by manager

Manage full spectrum of Human Resources functions including monthly payroll, CPF submission, IR21 tax clearance, income tax reporting, training and development, employee relation and performance management.

· Provide support in recruitment and selection process including arranging for interview and staff orientation.

· Liaise with government bodies CPF Board, MOH and MOM (Work permit, S-pass and Employment Pass application matters).

· Maintain all employee data and update of information changes.

· Administrative duties, data-entry and filing of documents.

· Assist in process documentation and system audits

· Any other ad-hoc duties as assigned

Requirements:

· Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Human Resource Management.

· At least 3 year(s) of working experience in the related field is required for this position

· Familiar with Employment Act and HR related policies.

· Familiar with Microsoft Word and Excel.

· Good interpersonal and written communication skills (English & Mandarin is a must)

Title: Finance and HR officer

Location: Singapore

Reports to: Directors

Job Overview:

We are seeking a meticulous and organized Finance and HR officer to join our team. The ideal candidate will provide administrative support in finance and general HR operations, ensuring the efficient and smooth day-to-day functions of the company.

Key Responsibilities:

Finance Duties:

Process and verify invoices, receipts, and payments.

Assist in preparing financial reports and statements.

Maintain and update financial records and ledgers.

Handle accounts payable and receivable, ensuring timely payments.

Housekeeping of Directors offices

HR Duties:

Assist in the recruitment and onboarding process, including job posting, candidate screening, interviewing, and background checks.

Manage employee records, including contracts, leave applications, and attendance records.

Administer payroll, benefits, and compensation-related tasks accurately and timely.

Support employee relations by addressing employee queries and helping resolve HR-related issues.

Ensure compliance with Singapore employment laws and company policies.

Support performance management processes and training initiatives.

Assist with employee engagement activities to foster a positive workplace environment.

Maintain confidentiality and handle sensitive employee information with professionalism.

Qualifications & Requirements:

ITE in Accounting, Business Administration, or a related field.

Fresh graduates are welcome to apply.

Familiarity with basic accounting principles and office administration procedures.

Proficient in Microsoft Office and sharing of documents on icloud and google drive.

Detail-oriented with strong organizational skills.

Ability to work independently and manage multiple tasks simultaneously.

Good communication skills, both written and verbal.

Additional Information:

Working Hours: Monday to Friday, 9 AM to 6 PM

• To review all Authority's and Contractor's drawings
• To provide all relevant endorsements required by the relevant authorities
• Supervise all civil, structural and geotechnical building works, both permanent and temporary
• To ensure that contractor had obtained all necessary permits and clearance to work
• To conduct site inspection and ensure that contractor(s) implement corrective actions and timely preventive/mitigation measures to protect surrounding structures
• To coordinate the contractor, AC, QP(D), relevant agencies, including interfacing contractors and consultants etc for the works
• To review, evaluate and assess all formwork structure, formwork support systems etc
• To review and supervise safety, environmental and health matters
• To supervise the installation of instrumentation
• To supervise sanitary and plumbing installations, pump drainage works etc
• To review, evaluate and assess the monitoring of instrumentation and interpretation of the results and provide analytical results/presentations
• To review Contractor's design and supervise all works

Criteria:

- Min 3 years of experience in tunnelling or supervision of installation of monitoring instruments, collation of monitoring data and use of software for presentation of monitoring data for analysis and interpretation.

- Diploma in Civil and Structural Engineering

- Possess a valid RTO cert by JAC of IES/ACES as QSS Singapore

- Possess a valid RTO (Tunnel) cert by JAC of IES/ACES as QSS Singapore

Responsibilities

• Administrative and clerical support in Credit & Administration
• Preparation of documents and data entry
• Liaison with customers and suppliers
• Filing and data-imaging
• Reception duties on rotation basis
• Perform other duties as assigned from time to time

Requirements

• GCE “N” Level or ITE (Office Skills) or equivalent
• Minimum 2 years of relevant working experience preferably in Banking and Financial Service industry
• Proficient in Microsoft Office Applications
• Possess good communication skill and initiative
• Pleasant personality with good interpersonal and communication skills (good telephone etiquette)
• High level of patience, good stamina, perseverance and tact when dealing with customers
• Diligent with initiative and a team player
• Knowledge on Block Discounting and/or Leasing operation would be an advantage.
• Able to start work immediately would be an advantage
• Only Singaporean

Interested candidate who meets the essential prerequisites, please apply with your detailed resume, stating current and expected salary and contact telephone number.

We regret that only shortlisted candidates will be notified.

Data Protection Notice – Your “personal data” (as ascribed by the Personal Data Protection Act 2012 of Singapore as amended, revised or re-enacted thereto from time to time (PDPA)) is collected and may be used and/or disclosed for the purpose of determining your suitability for a position with us. These personal data may be disclosed to entities or parties to whom disclosure of personal data is reasonably necessary for the stated purpose, including to verify or obtain additional information from education institutions and current/previous employers. The personal data of unsuccessful applicant may be retained to be considered for future job opportunities. If you provide us with any personal data relating to a third party (e.g. information of your dependent, spouse, children and/or parents), by submitting such information to us, you represent to us that you have obtained the consent of that third party to you providing us with their personal data (Third Party Personal Data) for the purpose stated in this Notice (Third Party Consent). We only collect and use personal data which are relevant. We seek your clear and unambiguous consent to the said collection, use and/or disclosure, and also, your confirmation regarding the Third Party Consent.

Job Description:

1. Access the Authority’s computerised system(s) or any other database maintained by the Authority to retrieve new and renewal applications.
2. Check applications to ensure that all required fields in the application form are filled out, and ensure that all supporting documents are enclosed and/or attached
3. Submit the completed applications to the OC and/or Assistant OCs of the respective business division for approval.
4. Correspond with applicants to clarify and advise on the requirements of the applicants’ application.
5. Send by email or conventional mail, the soft/or hard copies of the application approval or rejection letters to the applicants.
6. Attend to members of public who walk into the Authority’s premises to enquire about their license applications.
7. Respond to service requests, complaints, and feedback from the public, applicants, and licensees, and assist walk-in enquiries about license applications as directed by the Authority.
8. On the job training will be provided.

Requirements:

1. Singapore Citizen.
2. Have minimum an “O” Level certificate in Singapore
3. Possess at least two (2) years of working experience in related administrative work and have basic IT skills, including experience with operating, software applications and email management
4. Be willing to learn the use of the Authority’s computerised licensing system to process licenses

We are looking for a Resident Technical Officer (RTO) to join our team for a key project with the Land Transport Authority (LTA). This is an exciting opportunity to be involved in critical infrastructure development, ensuring quality and compliance in civil and structural works.

Key Responsibilities:

• Supervise and monitor construction progress, ensuring compliance with approved drawings, specifications, and contract documents.

• Inspect materials and workmanship to maintain high-quality standards and adherence to project requirements.

• Conduct regular site inspections, report defects or non-conformances, and coordinate with the Qualified Person (QP) and other stakeholders to resolve issues.

• Provide onsite supervision and maintain accurate site records, ensuring all works align with approved plans.

• Oversee safety, environmental, and health matters, ensuring contractors follow relevant regulations.

• Prepare and submit progress reports to the QP and stakeholders, ensuring project timelines and quality standards are met.

• Assist in reviewing contractor's drawings, method statements, and procedures for proper execution on-site.

• Supervise the installation and monitoring of instrumentation, ensuring compliance with approved plans and regulatory requirements

Job Requirements:

• Diploma in Civil and Structural (C&S) Engineering.

• Must possess a valid RTO certificate from IES Singapore.

• Self-motivated and able to solve issues independently.

• Minimum 3 years of experience in the construction industry, with at least 1 year as an RTO.

• Experience in supervising the installation of monitoring instruments and using software for data presentation and analysis.

• Lead the development and implementation of EHS policies, risk assessments, and safety programs for a manufacturing facility with clean room operations.
• Ensure compliance with MOM regulations, Fire Safety Act, NEA guidelines, and ISO EHS standards.
• Serve as the Fire Safety Manager (FSM), conducting fire drills and audits to meet SCDF requirements.
• Manage incident investigations to identify root causes and recommend corrective and preventive actions (CAPA).
• Conduct safety briefings, Safety meetings, and internal audits to promote a safe and sustainable workplace.
• Work closely with cross-functional teams to integrate EHS best practices into daily operations.
• Monitor and report EHS performance metrics to ensure continuous improvement and regulatory compliance.
• Prepare and submit reports on EHS audits, inspections, and compliance to management.

Requirements

• MOM-registered WSH Officer (WSHO) and SCDF-registered Fire Safety Manager (FSM) certifications.
• At least 5 years of EHS experience in a manufacturing or clean room environment.
• Familiarity with EHS standards (ISO 45001, ISO 14001) and Singapore's environmental regulations.
• Strong expertise in incident management, risk assessment, and fire safety protocols.
• Excellent leadership, communication, and problem-solving skills.
• Ability to engage and collaborate effectively with stakeholders, including contractors and management.

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.

Join Our Friendly Team!

STOREFRIENDLY is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our clients are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access self-storage.

The Group expanded rapidly since its inception in 2019 and now has branches in Paya Lebar, Ubi, Bedok, Bukit Merah, Leng Kee and Clementi. To complement its suite of self-storage solutions, the Group also added moving services, wine self-storage and co-working spaces to our product offerings for customers.

The Group recently acquired its 5th building, Storefriendly Jurong East and is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:

CUSTOMER SERVICE OFFICER

Highlights

• 9 am to 6 pm (no shift) - suitable for candidates with family or study commitments.
• Company will consider posting to most convenient branch for candidate.
• Attractive basic salary, allowances and performance incentives.
• Company structure facilitates career progression and job specialisation.

The Job

• Helping customers on-site to select suitable storage units, service and/or merchandise
• Process rental / renewal agreements, collect payment and maintain timely and accurate records
• Help customers to resolve requests or issues with their storage
• Check, report and follow-up on any maintenance issues required in the branch you are in-charge of.
• Prepare and submit reports as required

At Storefriendly, we believe that customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for :

The Candidate

• Friendly and is good at finding solutions
• Patient and understanding
• Able to communicate with people from all walks of life
• Able to work independently and as part of a team

It will be advantageous if you also have at least 1 year working experience, especially if in sales/customer service and can start work immediately.

If you're a people person who loves helping others, then we want to hear from you! Write in now and tell us about yourself, expected salary and earliest availability.

JOB SUMMARY

Prerequisites

• Have personal transport (mileage claims applies)
• Driven and goals oriented.

Duties and responsibilities of this role

• Planning of routes for field visits cases at start of day
• Perform day to day field visit for all products
• Conduct interview with BB customer for restructuring requests/applications
• Able to address customers’ queries and issues
• Ensure proper escalation of customer’s queries, issues or complaints
• Ensure all assigned field visits are conducted timely
• Provide timely field visit updates via mCollect app
• Provide monthly summary on all field visits conducted

RESPONSIBILITIES

Strategy

• Ensure effective tele-calling to improve recovery rates, use settlements, installment plans and composite payments as per strategy.
• Comply with scripts, call pitch & strategy
• To adhere and comply with Local Regulator Guideline, Global Credit Standard, Credit Policy Manual, Collections Procedures and Forbearance standards.
• Abide to the DO’s and DON’Ts of collection
• Follow all DOI related procedures / documentation

Business

• Deliver on financial goals – Gross Charge Off, Recoveries, Delinquency rates and cost

Processes

• Ensure daily DPI of visits are met
• Handles all accounts assigned by tele collectors for field visits.
• Effective achievement of targets on monthly basis.
• Perform field visits and ensure all assigned accounts are covered within 14 calendar days.
• Ensure new data provided by customers are updated in CACS memo (eg. Address change, contact number for further collection follow-up).
• Ensure timely updating of field visit report to facilitate further collection follow-up.
• Ensure maximum efforts to establish contacts.
• Ensure right premises are visited on a timely basis.
• Ensure effective handling of customers
• Reduced unsecured collections related complaints by 50%.
• Compliance to policies, scripts and call pitch.
• Follow Do’s and Don’t’s.
• Abide to Code of Conduct
• Adopt a clean desk policy.
• Follow all related procedure and documentation.
• Good working attitude and positive outlook.
• Identify areas for improvement and rectify all irregularities to enhance work process.

People & Talent

• Timely completion of all e-learning courses
• Timely completion and attendance of all external courses assigned or taken up

Risk Management

• Minimize credit losses, maximize recoveries
• Resolution of complaints from clients and MAS

​​​​​​​Governance

• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
• Processing & decision making as per the Departmental Operating Instructions manual & within the timeliness and accuracy standards specified
• Upholding the values of the group & Company at all times Compliance with all applicable rules/regulations & Company & group Polices.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal

• CCU
• Contact Centre
• CBS team
• SG Credit Risk team
• SCB Branch Team

External

• Vendors (law firms)

Our Ideal Candidate

• 2+ years of collections experience
• Field collections experience preferred
• Proficiency in Mandarin Language is essential as the role involves regular communication with Chinese clients
• Education - Diploma in any fields (banking related will be preferred)
• Licenses - Class 3 or class 2, 2a, 2b,

Role Specific Technical Competencies

• MS Excel
• MS Word

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers