Role

• Manage IT operations including managing servers, active directory, backups,virtualisation, storage and other infrastructure related tools.
• Comfortable with hands-on technical responsibilities and be on-the-ground to assess and solve technical problems.
• Participate in IT infrastructure projects, audits, and routine exercises such as Disaster Recovery (DR) exercises.
• Manage and follow up with IT vendors on IT service level delivery, infrastructure/hardware issues and errors.
• Collaborate with all sites of IT vendors as well as internal application project and support teams to provide technical knows-how related to infrastructure and security.
• Ensure security, compliance, governance, and policies are adhered to Perform periodic reviews.
• Drive standardization of infrastructure, security including policies and procedures.

Requirements

• Minimum Diploma in Computer Studies or Computer Engineering.
• Minimum 10 years of IT related experience in infrastructure and operations within which at least more than 8 years of Linux platforms technologies experience.
• Strong familiarity with server, virtualization, security, backup, storage and hardware
• Working knowledge of cloud administration. Knowledge on GCP will be an additional advantage.
• Experience in Cloud and Hybrid (On-premises / Cloud) architectural environment an advantage.
• Have good experience and proven track records in project management, stakeholder management and vendor management.
• Strong leadership, people management skills, excellent communication, interpersonal and presentation skills
• Possesses ITIL, ITSM certifications.
• Ability to work independently and communicate effectively.
• Fresh graduate will be considered for entry role.

Salary: $2400-$2800+OT

Industry: Engineering

Located at Chai Chee

Japanese MNC

Have AWS + Bonus + Yearly increment

Job Description

• Perform, document internal audits and other quality assurance activities to ensure readiness on international standards certification audits and GMP inspection.
• Create, review work instructions and standard operating procedures, devise sampling procedures and directions for recording and reporting quality data.
• Communicating with other team members to solve problems.
• Conduct / perform training to employees to improve GMP / international standards certification awareness and compliance.
• Other duties as and when assigned by management.

Requirements

• Diploma in Engineering
• No experience / fresh entry welcome to apply

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Job Description:

• Well knowledge to the design of the Aluminium formwork and system formwork for column, wall, beam, slab and staircase
• Produce drawings using CAD
• Assist Project Engineers with drafting RFI's when required.
• Creating accurate project specification for the structural elements with temporary propping and formwork
• Creating technical reports when requested
• Examine and advise on how to improve the formwork’s structural integrity as well as to strengthen the formwork system
• Ability to communicate with Project Managers through email and verbal interactions
• To keep records for storage material and liaise with our fabrication team
• Report to HOD

Job Requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering (Civil) or equivalent
• At least 4 Year(s) of working experience in the related field is required for this position
• Required Skill(s): Auto Cad
• Preferably Junior Executive specialized in Engineering - Civil/Construction/Structural or equivalent

No experience/Diploma in precision/mechanical/mechatronic/electrical/electronic/Industrial or related engineering

Basic (no experiene / fresh)-start from $2400+OT+allowances>$3K++

Diploma in Engineering

Have AWS & Bonus

Japanese MNC

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to be leader

Requirements

• Diploma in Engineering
• No experience / Entry level welcome to apply
  

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

JOB DESCRIPTION:

• Report work activity to HOD on daily basis
• Monitor and Record site progress
• Notify the client if there is any delays occured by others
• Study drawing discrepancies and raise the RFI
• Follow site inspections
• CAD knowledge needed
• 5.5 days work (Monday to Friday: 8am to 6pm, Saturday: 8am to 12pm)

JOB REQUIREMENTS:

• Candidate must possess at least 3 Years of working experience in the related field
• Posesses Diploma or Degree in Civil Engineering/Construction/Structural or any equivalent
• Preferably Junior Executive specialized in Engineering - Civil/Construction/Structural or equivalent

Responsibilities:

• Manage all marketing/program activities requests.
• Manage customer's account/ project matters.
• Prepare quotation.
• Follow up project closely and attend to customers’ inquiry.
• Follow up with customers on the development of the project.
• Good presentation skills with ability to hold the interest of audience.
• Manage relationship with internal & external parties to ensure communication objectives are met within schedule, budget & the fulfilment of the projects.
• Undertake ad-hoc duties & projects from time to time.

**Successful candidate will be provided on-the job training

Requirements:

• Diploma/Degree in Mechanical/ Mechatronic/ Manufacturing/ Engineering/Marketing or equivalent.
• Strong project management skills & marketing strategics.
• Good negotiation & interpersonal skills.
• Strong verbal & written communication skills with the ability to influence and persuade with a positive attitude.
• Self-independent.
• Fast paced environment show creativity and a different way of thinking will be essential.
• Team player with good & positive working attitude.
• Has passion towards marketing business/programme.
• At least 1 year working experience in related field; entry level candidates are welcomed to apply.
• Able to start work immediately.
• Comfortable to work at East area, Changi South.

The Business Process Delivery Global Business Controls Leader is a focal point for the following but not limited to :

1. Responsible for execution of controls and compliance activities in support of BPO Delivery Centers resulting in a satisfactory or better controls posture.

2. Maintaining and updating the annual BPO/BPOD Controls Framework.

3. Drive process improvements across the BPO Delivery Controls function.

4. Explore and build out BPO Controls as a Service offering and an extension of the Process Excellence team.

5. Roll out IBM Consulting Integrity Program across all of BPO Delivery.

6. Support all Audits and regular communication of audit status to leadership.

Environment:

• Professional knowledge of BPO Delivery and IBM SDE Audit processes.
• Need to have good understanding of organizational resources, priorities, and policies.

Communication/Negotiation:

• Need strong interpersonal and communication skills as he/she needs to work and interact with teams from different functions in BPOD, resulting in common agreements and deliverables.
• Be a strong team player and leader who is proactive with a positive & learning attitude.

Problem Solving:

• Able to work independently and have strong analytical ability.
• Analyse complex/new situations, anticipate potential problems and any potential risks or controls exposure while providing direction and recommendations to address.

Contribution/Leadership:

• Leads/guides BPO Delivery team and work closely with multi-functional teams.
• Demonstrate strong leadership and controls and compliance skills a plus he/she will be recognized as a SME in the areas covered.

Impact on Business/Scope:

• Accountable for projects/programs involving multi- functional and global/regional teams.
• Responsible for overall functional program success.
• Activities will potentially influence BPO Delivery Controls and report quarterly to IBM Consulting Finance Business Controls.

Requirement:

Have good understanding on IBM BPO Delivery procesess, internal and external audit programs. Good understanding on consulting E2E delivery is a big plus point

Job Description:

• Prepare technical solution to address customer requirements
• Able to trouble shoot & rectify Videowall systems would be an advantage
• Monitor customer support for technical solutions proposed throughout the sales process, & alerts the sales teams to potential risks of deal closure
• Provides training to customers when needed
• Follows & shares market technological needs & evolution with technical integration team
• Knowledge of audio visual is a must with emphasis on visualization integration. Also, knowledge in basic networking (TCP/IP) is recommended
• Experienced in Videowall configuration & design will be an added advantage
• To install, commission & service command center videowall systems
• To assist in project implementation
• Constantly learn & improve on new technologies related to our solution
• Any other task assigned on a daily basis

Job Requirements:

• Diploma or Bachelor’s Degree in Electronics Engineering/IT or any other relevant qualifications
• Preferably to have 3 years technical support experience in Command Center Videowall/Projection System/ Audio Visual System
• Good knowledge in networking & IT will be an added advantage
• Hands on experience on trouble-shooting & end-user support (of projection systems) will be an added advantage
• Able to work independently with minimum supervision
• Good communication & interpersonal skills
• Be committed, self-motivated, energetic team player & result-oriented
• Responsible & pro-active with positive work attitude
• Candidates with more experience will be considered for managerial posting

Interested Candidates are invited to apply online with a comprehensive resume.

Please include the following in your resume:

1. Reasons for leaving your current & previous employment(s)
2. Availability/Notice of period required
3. Last drawn/ Current & Expected Salary

We regret that only shortlisted candidate will be notified. Thank you for applying.

1. Responsible for the coordination and management of the operation and maintenance team, including network/hardware planning management, basic operation and maintenance, database operation and maintenance, application operation and maintenance, operation and maintenance platform, etc.;

2. Establish and improve standardized operation and maintenance systems, processes, management strategies and security strategies to ensure the quality of operation and maintenance;

3. Responsible for the deployment and daily maintenance and management of the company's operation and maintenance systems to ensure the normal operation and emergency response of the operation system;

4. Ensure the safety of operation and maintenance of the department, handle operation and maintenance accidents, optimize various maintenance workflows, and continuously reduce system risks;

5. Responsible for the management of the operation and maintenance team, the improvement of employees' work skills, etc.

6. Very important: have strong English communication skills

1. Bachelor degree or above, major in science and engineering, more than 5 years of operation and maintenance work experience, and more than 3 years of operation and maintenance management experience in Internet companies;

2. Proficient in Linux system management, proficient in using at least one scripting language such as shell, perl, python;

3. Familiar with rundeck, k8s, chef, vmware, pagerduty, ansible

4. Have practical experience in the following technologies: including but not limited to Serverless, GitOps, Infrastructure As Code, Helm, Jenkins Pipeline, etc.

5. Familiar with various public clouds, focusing on AW

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Government Solutions Business Unit is looking for Lead Software Engineer (Java)

Internal Code: A24033

What will you do?

• Manage a team of software engineers, including task planning and code reviews
• Take charge of technical projects and provide leadership in a fast-paced environment
• Responsible for the overall planning, execution, and success of complex technical projects
• Work closely with project management and experience design team to deliver project outcomes
• Contribute technically to projects
• Mentor the best talent bringing out the best in every engineer
• Nurture a culture of high performance, continuous improvement, creative problem solving, and innovation within the team

What are we looking for?

• Strong experience with Java Technologies
• Software support and maintenance of deployed products and solutions
• At least 5 years of total software engineering experience with a thorough understanding of commercial software product development.
• 3+ years of experience in a software engineering leadership position
• Customer oriented and skilled in developing a strong understanding of customer needs and marrying those with optimal technology solutions
• Knowledge of Object Oriented Programming and SQL
• Ability to manage a hosting environment, including database administration as well as scaling applications to handle load changes
• Understanding of front-end web technologies
• Experienced in developing on Unix/Linux environments
• Enjoy constant learning and working with new technologies
• A Pass in ICT Assessment Certification for Solution Architect or Software Developer by NUS-ISS is strongly preferred.

What do we offer?

• Fun working environment
• Flexi benefits that cover medical, gym, sports and wellness
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

• Develop new business for freight forwarding, warehousing, transportation, 3PL and any related logistics fields from new customers,
• Create an Account Plan for the target accounts describing the penetration and maintenance strategies
• Create an Account engagement plan detailing the relationship development and business reviews
• Further develop the Company’s business scope with existing customers of Freight Forwarding Division and 3PL Division,
• Act as the main window to Japanese key accounts to maintain the business with them
• Create Sales Roadmap for the development of Pharma vertical for Singapore
• Act as the competence centre for Pharma related Inquiries and Opportunities
• Maintain a pipeline for both 3PL and Pharma accounts based on company target and average achievement ratio
• Based on the full & deep understanding of customers as-is status, requirements, and needs, to deliver customers best solutions and improvement proposals,
• Support the development of the pricing model and financial feasibility of the project, and spearhead the pricing strategy
• Liaise with company’s 3PL division, freight forwarding business development dept and overseas offices such as sales department and technology department in the parent company in Japan to maximize the benefit of both the customer and the company,
• Take a lead to go through necessary approval processes of the big business acquisition and/or investments following Company’s & its parent company’s standards,
• Through above activities, to fulfil Company’s target of business development,
• Develop roadmap and overarching design of company’s business development and growth strategy with DMD and General Managers from other departments of the Company,
• Preparing necessary reports and presentation materials such as but not limited to the company’s Executive Meeting, Board Meeting, Parent Company’s quarterly meetings, etc,
• Report customers’ and markets’ trend to the Management,
• In joint efforts with the FWD Sales Team, 3PL Division and Accounting Department, to follow-up on payments from both existing and new customers,
• Staff management and development of the Sales Department, and
• Any other duties as assigned by Deputy Managing Director.

Requirements

• Minimum 7 years of relevant work experience in Freight Forwarding and 3PL industry,
• Proficient in both written and spoken English and Japanese language at business level for liaison with local and Japan stakeholders.
• Experienced in business development activities at MNC Regional headquarters
• Proven track record of experience in process improvement of business development activities such as the planning and implementation of CRM systems,
• Possess high awareness and interests about improvements, growth and adopting new business models & technologies,
• Possess financial acuity to support pricing models and financial feasibility
• Experienced in Pharma logistics industry and strong understanding of Pharma customer requirements, processes and statutory requirements
• Background in Quality management and CAPA processes
• Experience in developing sales strategies and market penetration
• Experience in implementation of state-of-the-art technologies such as automation technology to logistics business will be an added advantage,
• Good ability to manage and effectively interact with all levels of staffs,
• Possess excellent management skills, strategic and growth mindset,
• Good ability to strategize and solve problems using creative & innovative approach, and
• Excellent communication and people skills.

No experience/Diploma in precision/mechanical/mechatronic/electrical/electronic/Industrial or related engineering

Basic (no experiene / fresh)-start from $2400+OT+allowances>$3K++

Diploma in Engineering

Have AWS & Bonus

Japanese MNC

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to be leader

Requirements

• Diploma in Engineering
• No experience / Entry level welcome to apply
  

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Responsibilities:

• Conceptualize, design and develop electronic circuits for battery chargers and control gear for LED lamps.
• Perform product certifications and approvals with local and overseas testing authorities.
• Develop and implement test plans to ensure product quality and reliability
• Introduce new products into mass production.
• Design, develop and produce test equipment for mass production testing.

Requirements:

• Bachelor Degree in Electrical/Electronics Engineering.
• Good understanding of Analog electronics principles.
• Experience in electronic circuit design (preferably in power electronics).
• Experience in manufacturing of any electronic products will be well regarded.
• Ability to plan, organise and timely execute assigned tasks.
• Self-motivated, meticulous and able to handle various tasks at the same time.
• Good communication skills, able to interact with all levels

No experience/Diploma in precision/mechanical/mechatronic/electrical/electronic/Industrial or related engineering

Basic (no experiene / fresh)-start from $2400+OT+allowances>$3K++

Diploma in Engineering

Have AWS & Bonus

Japanese MNC

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to be leader

Requirements

• Diploma in Engineering
• No experience / Entry level welcome to apply
  

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Brief Description & Role

The main role of the job holder is to manage the whole product development cycle from project kick off to mass production and commercial launch of product.

Responsibilities

• To manage project schedule, resource, budget and external services
• To manage team on development, prototyping and qualification
• To manage external agencies on network type approval, regulatory compliance and environmental qualifications

Requirements

• Diploma or Bachelor in an Engineering discipline, preferably in the field of electronic / electrical /mechatronic engineering.
• Able to plan, organize and prioritize work plan independently and effectively with minimal supervision.
• Preferably obtained with Project Management Professional Certification
• At least 2 years of project management experiences in relevant industries.

Skills, Experiences & Knowledge

• Strong verbal and written communications skills to coordinate with team members, vendors and management team.
• Organisation skills and time management skills to keep projects on track for deliverables.
• Skilful in interpersonal management and the ability to achieve results through teamwork with internal and external parties.

No experience/Diploma in precision/mechanical/mechatronic/electrical/electronic/Industrial or related engineering

Basic (no experiene / fresh)-start from $2400+OT+allowances>$3K++

Diploma in Engineering

Have AWS & Bonus

Japanese MNC

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to be leader

Requirements

• Diploma in Engineering
• No experience / Entry level welcome to apply
  

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Project Management Delivery tasks such as approach and plan definition, status tracking, issue and risk identification and resolution, resource planning, and governance execution.

Will be able to understand and follow the process of the banking system development or implementation project.

- Japanese & English Language Skills

Must read, write and speak Japanese at a high level (native / JLPT N1 or higher) to engage with our Japanese-speaking clients and stakeholders.

Must speak English at a high level (business English) to communicate with team members from diverse cultural backgrounds.

- Banking Operation or Systems Knowledge and Experiences (as possible)

Will be able to understand the banking system structure, and high-level banking business.

- Others

Cheerful, good communication skill, able to work with team cohesively with high spirit

Highly self-motivated, enthusiastic and able to work effectively with teams that have diverse IT aptitudes and cultural backgrounds.

Attention to detail and highly organized, process-focused attitude.

Good conceptualization and analytical skills, enabling. Comprehension and development of solutions for complex business issues.

Ability to manage short, medium, and long-term planning horizons con

Job Description

The successful candidate will join the Information Technology Division, System Technology department and will be responsible for managing Content Delivery Network (CDN), including Cyber Security Health, as well as administering mission critical platforms such as Openshift Container Platform (OCP) and/or Mashery API Gateway.

Key Responsibilities include:

· Work closely with CDN providers and application teams to ensure internet websites are healthy in terms of availability, response time and security posture.

· Conduct ongoing reviews on existing critical platform to ensure highest level of resiliency and cost effectiveness.

· Performs system administration activities such as troubleshooting, root cause analysis and implement corrective/preventive actions during and after an incident.

· Support audit and infrastructure/network security scans, disaster recovery and security related drills and operate within assigned fiscal budget.

· Build automation wherever possible to improve development team’s agility and reduce human errors.

· Integrate with existing CICD pipelines to facilitate application onboarding.

· Explore, learn and deploy new technologies and provide training to the IT community within the company to reduce cost and improve operational efficiencies.

· This position requires periodic system administration outside normal business hours.

Requirements

· Possess a degree in Information Technology or related fields.

· Minimum of 3 years of IT Infrastructure experience with at least 1 year of hands-on experience in eCommerce website management.

· Experience with Akamai or equivalent CDN providers preferred.

· Conversant with infrastructure definition tools such as Cloud Formation and Terraform, and with YAML/JSON deployment templates.

· Advanced python/ansible scripting skills for provisioning and automating dynamic cloud infrastructure.

· Hands-on experience with Docker containerization, Kubernetes orchestration and tools such as Jira and Jenkins.

· Strong analytical, project management, communications and interpersonal skills.

· Demonstrate strong knowledge in infrastructure areas such as Content Delivery Network (CDN), Cyber Security, internet protocols, DNS, virtual server technologies, RedHat Enterprise Linux/CoreOS, networking (LAN, WAN, SDN), Integration and Messaging Platform, scripting and monitoring tools.

No experience/Diploma in precision/mechanical/mechatronic/electrical/electronic/Industrial or related engineering

Basic (no experiene / fresh)-start from $2400+OT+allowances>$3K++

Diploma in Engineering

Have AWS & Bonus

Japanese MNC

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to be leader

Requirements

• Diploma in Engineering
• No experience / Entry level welcome to apply
  

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Roles

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Responsibilities

• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met

Requirements

• Minimum 5 years of sales and business development experience, preferably in the cleaning, F&B industry, or dishwasher industry
• Ability to analyze market trends and competitive activity to identify growth opportunities
• Proven track record of achieving sales targets and growing market share
• Strong leadership, communication, and interpersonal skills
• Proficiency in MS Office and CRM software
• Proficiency in English
• Ability to build rapport
• The ability to work under pressure

Job Benefits

• Performance bonus
• Training and learning opportunities
• Career progression and development

1. Job Description

- Play as Project Manager (Project Management Office) or Delivery Lead on banking system development or implementation projects.

- Manage the progress and milestone. Promote and control the issue & ToDo. Organize the progress report and report to client’s management. Also, manage the cost and human resource.

- Communicate closely with clients, business & IT related members. Organize teams and lead until the project ends.

- Manage client’s expectations to maintain the company’s impressions at a positive level.

2. Requirements

- Bachelor's Degree in Computer Sciences, Computer Engineer or Information Technology or related.

- IT Project Management Knowledge and Experiences

Must understand the overall software development life cycle.

3 or more years of experience of IT related project management or Delivery Lead. (Direct and manage project development from beginning to end)

Project Management Delivery tasks such as approach and plan definition, status tracking, issue and risk identification and resolution, resource planning, and governance execution

Will be able to understand and follow the process of the banking system development or implementation project.

- Japanese & English Language Skills

Must read, write and speak Japanese at a high level (native / JLPT N1 or higher) to engage with our Japanese-speaking clients and stakeholders.

Must speak English at a high level (business English) to communicate with team members from diverse cultural backgrounds.

- Banking Operation or Systems Knowledge and Experiences (as possible)

Will be able to understand the banking system structure, and high-level banking business.

- Others

Cheerful, good communication skill, able to work with team cohesively with high spirit

Highly self-motivated, enthusiastic and able to work effectively with teams that have diverse IT aptitudes and cultural backgrounds.

Attention to detail and highly organized, process-focused attitude.

Good conceptualization and analytical skills, enabling. Comprehension and development of solutions for complex business issues.

Ability to manage short, medium, and long-term planning horizons concurrently.

Job Description

Contact Centre Platforms team is responsible for the design, solutioning and implementation of IT applications for contact centres located worldwide, operate 24 by 7. The solutions involve several technology stacks – including but not limited to computer telephony integration and routing capabilities, voice & screen recording and various integration technologies with backend systems. This team aims to deliver high performance and resilient IT applications to contact centres, supported by other IT infrastructure teams such as network, info security etc.

Our current contact centre system is running on Genesys Engage on prem with Workspace Edition 8.5/9. It handles voice and SMS text channels with integration to a case and knowledge management tool that provides a single interface for contact centre agents to handle interactions with customers. We also have a screen and call recording system with speech analytics on Verint. There is on-going exercise for a next new generation contact centre platform that is scalable, flexible and nimble to support dynamic business needs, improve customer experience and effectively manage contact centre operations at an optimal cost.

We are looking for candidate who is having strong IT programming skills and with positive working attitude. This job assignment will allow you to continue strengthen your technical skills while solving the business challenges, with an ideal platform to develop your leadership skill. It will also provide an opportunity to expose yourself to the SIA contact centre domain knowledge and technical skills on how to manage the existing contact centre platforms.

This role is expected to work based on Singapore office hours, at time you will need to work outside of the office hours due to project deployment or to handle incidents.

What you will do:

• Understand business requirements and propose the technical end to end solution for contact centres. This includes working with relevant IT department such as infrastructure, IT security and network teams to validate the solution proposed before presenting solution to architecture committee for approval.
• Work closely with product owner and project team members (within and beyond the squads) on solutioning/project initiation, implementation and post-implementation support which support phases of SDLC and/or Agile/SCRUM sprints/delivery.
• Maintain and modify the existing SIA Genesys call flow codes, covering Genesys GVP VXML and orchestration ORS SCXML codes, along with the maintenance of the Genesys Agent Desktop application used in the contact centres. This also includes developing and maintaining Genesys middleware code integrating of the contact centre platform to various SIA systems such as CRM, booking system etc.PS: Successful candidate will be exposed to the required technical skill related to contact centre platforms.
• Work with Product Owner to prepare / review test scenarios and test cases, support all UAT related activities to verify that the user requirements are met.
• Provide technical guidance to Level 1 support team
• Work with other technical team members to plan on the contact centre software component upgrade
• Troubleshoot and resolve all technical challenges as appropriate in a thorough and timely manner - prior to and after systems are on production.
• Demonstrate good grasp of contact centre technology and future trend.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Requirements:

• Possess a degree in Information Technology with minimally 2 years of IT projects experience.
• Strong skills in software development tools and techniques including Java, JavaScript,.Net, Web Services, JSON, SQL, C++,Python with cloud based CICD deployment.
• Experience in various project development lifecycles such as SDLC & Agile/SCRUM delivery
• Excellent communication skills to articulate solutions to technical and non-technical audience and get buy-in
• Strong team player with the ability to take ownership and deliver independently
• Possess initiative, drive and excellent attention to detail
• Able to learn fast, work under pressure with tight deadlines and/or multiple projects
• Preferably but not mandatory, with prior working experience to develop the calls routing flow and interactive voice response (IVR). This includes good understanding of the dependent infrastructure setup required for contact centre platforms such as voice gateway and SIP trunks to manage various contact centre hotlines and virtual desktop infrastructure setup, aligning to cyber security landscape respectively. Any prior technical experience to migrate the on prem contact centre system to cloud-based solution will be an added advantage too.
• PS:The job provides an avenue for the successful candidate to learn and equip oneself with the adequate technical knowledge related to contact centre platforms. This could be in forms of on or off the job training.

Role Description

This is a full-time on-site role for a Senior Business Development Executive, located in Changi. The Senior Business Development Executive will be responsible for new business development, lead generation, business communication, and account management. The role requires understanding of and ability to navigate the local market to maximize business opportunities, and to establish strong business relationships with clients.

Qualifications

• New Business Development and Lead Generation skills
• Excellent communication skills, including the ability to build and maintain strong business relationships
• Strong business acumen and analytical skills
• Account Management skills
• Bachelor's degree in Business Administration or related field
• Proven track record of successful business development and sales
• Experience in the relevant industry is a plus

Job Description
We are seeking a highly-skilled, technology-driven IT professional with a deep understanding and extensive experience in managing application security, performance monitoring and API gateways. The ideal candidate must demonstrate practical expertise in tools like Imperva, Akamai, Apigee, AWS API Gateway, Tibco Mashery, Splunk, Dynatrace & etc.

The successful candidate will join SIA Group's IT Infrastructure team and will be responsible for the following:
•Implement, refine, and oversee IT security measures focusing on enhancing the application security using tools like WAF and bot control. You will be expected to devise methods and strategies to improve application security.
•Manage API gateway, and work with development teams to ensure seamless and secure data transit between services. Knowledge of Apigee and Tibco Mashery will be considered a significant advantage.
•Leverage your hands-on expertise in application performance monitoring to ensure optimal system performance and identify potential areas of improvement.
•Proficiently use software tools like Imperva, Akamai, Dynatrace, and Splunk to meet operational needs and project requirements, demonstrating an agile response to changing tech needs.
•Project management, including responsibility for the initiation, planning, design, execution, monitoring, controlling, and closure of large-scale IT infrastructure projects.
•Keep abreast of the latest technologies in IT, network, and cloud computing spaces, with a willingness to continuously learn and implement new technologies and trends.
•Note: You could be posted to any subsidiary in SIA Group.

Requirements
•A bachelor’s degree in information technology, Computer Science, or a related field.
•A minimum of 5 years of experience in IT with expertise in application security, API management, network & cloud computing.
•Expert-level skills with tools like Imperva, Akamai, and Apigee.
•Proven experience in managing large-scale infrastructure projects from initiation to closure.
•Excellent problem-solving skills and the ability to communicate complex technology concepts clearly.
•AWS/Azure Solution Architect, PMP, or other relevant certifications are highly desirable.

• Primary skillset
• Have hands-on exposure to the latest exciting technology trends in creating, managing, and improving CX (Nice in contact) for our users – including AI, Bot, Voice Biometrics, Real-Time Analytics, and Interactive Guidance.
• Have direct involvement working with end-users to understand their business strategies, enabling us to help them achieve company goals and outcomes through the use of CXone solutions.
• Be innately curious, with a passion and eagerness to have hands-on technology. Build and create solutions that help end-users meet their CX objectives.
• Have the desire to work independently, flexibly and possess critical thinking in creative solutions for our end-users
• Be able to create a customized demo and have the opportunity to tell the story that showcases the solution in a persona and value-based manner for the applicable user roles of CXone
• Discover user needs that translate into hands-on workshops, sandbox experiences, or proofs of concept to help customers realize the value of CXone
• Have access to a collaborative, team-oriented environment, along with access to other internal resources across the organization to help you understand and solve complex technical challenges while participating and contributing in key areas of experience and strength.
• Have access to actively participate in learning from hands-on CXone Product training, workshops, including live, on-demand, and in-person, learn competitive offerings that allow you to continue to be a trusted advisor to the users while ensuring value is realized from our solution.
• Be able to work in a fast-paced, cross-functional team while being able to multi-task, prioritize and be detail-oriented – both oral and written.
• Be able to demonstrate an understanding of security, how it applies to our customer's security needs, and able to articulate a solution that meets their needs, both in design, transit, and at rest.
• Have existing experience in CCaaS or experience working with Cloud products.
• Have 8-10 years of work experience, preferred experience in technical training, implementation, integrating to CRMs, DBs Omni-channel, other software implementation or development/coding experience
• Have bonus experience with REST, JSON, and APIs
• Must be well versed in using Microsoft Excel
• Has experienced in deploying Regional or Global projects
• The following are the CXone products and tools we need support from the engineer:
• Supervisor tool
• Performance Management tool
• Interaction Analytics
• CXone Predictive Behavioral Routing
• Feedback Management Tool
• WEM Enterprise
• Auto Attendant
• MAX and MAX integration
• CRM agent Applications
• Data Dictionary
• Pre-Build Report
• Custom Reporting
• Data Download Report
• Direct Data Access
• Dashboards
• Get Studio
• ACD scripting
• Developer Portal
• IVR
• Cloud Storage
• Workforce Intelligence.
• Secondary skillset
• 1. Support Avaya UC and CC implementation and operations
  2. Support NICE recording solutions implementation and operations
  3. Support IP Telephony, VLAN, LAN, and WAN
  
  The following are the products we need support from the engineer:
• Avaya Comms Mgr
• Avaya Session Mgr
• Avaya System Mgr
• Avaya Aura Messaging
• Call Accounting
• Avaya CMS
• Avaya Utility Server
• Avaya SAL Gateway
• Avaya Agent Map
• Nice Applications/IC
• Nice Storage Ctr
• AES