Responsibilities:
Technical Support:

• Identify and resolve hardware and software issues for end-users, both onsite and remote.
• Collaborate with other IT teams within the organization (Infra, Network and App) to address and resolve technical issues.
• Deploy laptops to new and existing users ensuring consistency, security, and compliance.
• Design and implement efficient processes for onboarding/offboarding of employees, including laptop setup, account provisioning, account deactivation, and retrieval of IT assets, etc.
• Ability to analyze issues related to Microsoft 365 applications.
• Troubleshoot Wi-Fi or Network related issues.
• Diagnose and resolve printer-related issues, including hardware malfunctions, connectivity problems, and print queue management.
• Collaborate with vendors for escalated printer issues, warranty claims, and hardware replacements.

Customer Service:

• Act as a point of contact for escalated customer inquiries, maintaining a professional and customer-focused approach.
• Gather feedback from users to identify areas for improvement and implement solutions to enhance the overall user experience.
• Conduct user training sessions.
• Maintain accurate records of support activities, including incident reports, service requests, and resolutions.

Qualifications:

• Bachelor’s Degree in Information Technology, Computer Science, or equivalent.
• Minimum of 3 years of proven experience in a technical support role.
• Excellent knowledge of desktop operating systems, hardware, and software applications.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills.
• IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician, ITIL V4) are desirable.
• Solid understanding of ITIL framework and best practices for IT service management.

Lead a project team in the following for Mechanical (M&E) services for building projects:

• Concept designed.

• Detail design development.

• Contract documentation.

• Authority submission.

• Site administration to project completion.

Requirements:

• Singaporean / PR.

• At least 5 years of working experience in the related Building Consultancy/Project Management field.

• Bachelor’s Degree in Mechanical or related discipline.

• Good inter-personal skills.

• Self driven and able to work independently.

• Basic Proficiency in AutoCAD and BIM.

Salary: $4,500 to $5,000

Responsibilities:

1. Work effectively with Operations and Maintenance staff from the Lines as well as other engineering departments to investigate defects. To develop methods, propose modifications and improve maintenance strategies to rectify them.

2. Analyze and trend condition monitoring and defect data to identify reliability concerns. To develop methods, propose modifications and improve maintenance strategies to overcome them.

3. Draft technical work instructions for preventive and corrective maintenance activities.

4. Identify and implement cost effective technologies to enhance the RTS Signaling, Communication & Control System performance.

5. Support LTA and RTSO projects in reviewing project design specifications and ensure their adequacy for the safety, reliability, maintainability and operability. To provide other engineering support to the projects, as required.

6. Work in STRC Tuas, Singapore

Qualifications & Work Experience:

1. Degree in Electrical & Electronics Engineering or equivalent from recognized institution

2. Previous Railway System experience would be advantageous

Location: Jurong East

Working hours - Mon – Fri, 8.30am – 5.30pm

Requirements

• Handling of equipment for military and security (eg Chemical Detector, Radiation detector, Biological Detection Systems for Military , Acoustic Hailing Equipment / System etc)
• IT software installation and configuration.
• Handling enquiries on products such as post-sales delivery of equipment
• Carry out maintenance,diagnostic analysis, trouble shooting and repair work for equipment.

Requirements

• Higher Nitec / Diploma in Electrical & Electronics Engineering with min 5 years relevant experience
• Experience in customer relations.
• Able to do Stand-by duty if required

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

• Analyse problems, perform troubleshooting and track problems through resolution.
  Responsible for monitoring activities, such as network and bandwidth usage.
• When necessary, escalate problems to the appropriate stakeholders/principals.
• Ensure the generation and management of support tickets according to SLA requirements.
• Schedule and run periodic maintenance for network infrastructure at the data centre.
• Plan and manage change requests and/or maintenance activities for network operations, including firmware patches.
• Ensure zero service level breaches and achieve 100% compliance with policy and procedure.
• Perform Change Requests and Service Requests as assigned by the team lead according to the SLA.
• Manage Cisco routers and switches and perform firmware patching on network equipment.

Requirements:

• Degree/Diploma in Computer Science, Computer Engineering, or equivalent; however, consideration will be given to experience and certifications in lieu of a degree.
• Minimum of 3 years of experience working as a network engineer within the operational environment.
• Good grasp of technical skills (network).
• Must possess CCNA/CCNP certification.
• 5 day week at AMK area (Data Centre environment)

Maestro HR

damien lee tian hong

R1106726

16C8462

Responsiblities:

• Perform quality checks on structural, architectural and ensure that the design and construction works comply with all the relevant statutory acts, regulations and practices
• Conduct site inspections, supervise and check the works to ensure smooth progression and timely completion of quality works according to CONQUAS requirement
• Monitor the performance of the workers for all trades and ensure any defects are rectified
• Implement QA/QC procedures
• Ensure safety & compliance of work on site
• Monitor & coordinate project progress
• Control of materials, etc.

Requirements:

• Degree in Building / Civil Engineering or related discipline
• At least 3 years experience in relevant field
• Able to work in Jurong Island
• Good interpersonal and communication skills
• Mon to Sat (Ability to work beyond normal working hours)

Responsiblities:

• Perform quality checks on structural, architectural and ensure that the design and construction works comply with all the relevant statutory acts, regulations and practices
• Conduct site inspections, supervise and check the works to ensure smooth progression and timely completion of quality works according to CONQUAS requirement
• Monitor the performance of the workers for all trades and ensure any defects are rectified
• Implement QA/QC procedures
• Ensure safety & compliance of work on site
• Monitor & coordinate project progress
• Control of materials, etc.

Requirements:

• Degree in Building / Civil Engineering or related discipline
• At least 3 years experience in relevant field
• Able to work in Jurong Island
• Good interpersonal and communication skills
• Mon to Sat (Ability to work beyond normal working hours)

Job Description

To conduct laboratory tests (using e.g. electrodynamic shaker and temperature/humidity chambers) in accordance with the test procedure.

To direct the test operator on the operation of test equipment (e.g. electrodynamic shaker and temperature/humidity chambers) to meeting the test requirement [NOTE: There are several laboratories which the technician is required to make (approximately 10 trips) to these laboratories every quarter.

To liaise with equipment designers by coordinating the date/time to perform functional checks on Product Under Test.

To perform visual inspections of Product Under Test before and after tests in accordance with visual inspection checklist.

To inform customer on any test anomaly to discuss on follow-up action required.

To provide records of test and visual inspection results.

To perform mechanical drafting & design works.

Requirements

• Higher NITEC / Diploma in Mechanical Engineering

• ESS/PDU/GD&T experience will be advantageous but not essential

• Able to work independently with minimum supervision

Working Hours

The working hours are as follows:

Mondays to Thursdays: 8:30am to 6:00pm

Fridays: 8:30am to 5:30pm

Lunch: 1 hour

• Prepare quality reports, perform process audit, develop & implements quality assurance standards, policies, processess & controls.
• Able to liaise & resolve with customers on quality related issues.
• Data compliation, co-ordination and facilitation of all internal and external audits, re-certification of ISO 9001.

Responsibilities:

· Coordinating, planning and conducting the project plan

· Project formulation and monitoring progress and schedule

· Effective communication and co-ordination between project participants

· Attend site meeting, inspect, monitor and report project progress.

· Submit and update monthly project status

· Perform other duties or tasks as assigned by immediate superior or Project Manager

Requirements:

· Degree in Civil/Structural Engineering or its equivalent

· At least 3 years relevant working experience as Project Engineer in main contractor office

· Proficient in MS Office Word, Excel and Project Scheduling software

· Bilingual with good communication skills

Piping CAD Engineer for a Marine Offshore & O&G company:

Our client’s principal activities are to provide Clients with Full Turkey Project Management. This includes engineering, project management through the pre-construction planning, critical path development, construction / fabrication / site management, commissioning and hand over. They are looking for a Piping CAD Engineer.

Job Highlight

· Permanent role| 5.5 days’ work week

· Competitive compensation benefits

· Good career advancement opportunities

· Conductive & friendly working environment with cultural diversity

Role & Responsibilities

Responsibilities

· Create shop drawings based on client given information, specifications, calculations and drawing to incorporating all details of shop drawings

· Make the drawings in keeping with company standards

· Provide MTO based on drawing details

· Read P&ID drawings, update as-building (e.g., redline)

· Maintain all drawing files, update drawings as needed, and make corrections to drawings as directed by the Section Head/ Leads

· Explain drawings to production or construction teams and provide adjustments as necessary

Requirements

· Degree/Diploma in Engineering (Naval Architecture / Marine and Offshore / Mechanical / Electrical Engineering)

· Minimum 3 years of experience in Marine or Oil & Gas industry in the same field

· Spoolgen experience and expertise in HVAC design

· Knowledge and experience with HVAC (Design) systems

· Able to read P&ID drawings, update as-built (e.g., redline)

· Must have hands on knowledge on AutoCAD

· Good time management and able to work under pressure

Job Related Information

Permanent - 5.5 days’ work week | Monday-Friday 8am-5pm, Saturday 8am-12pm

Office Location: 59 Gul Circle| Singapore 629354

Salary & Benefits

· Monthly Basic Salary: Based on expertise, academic qualification and skills

· OT pay entitlement: OT Flat rate S$8/- per hour

· Healthcare benefits such as Outpatient, Dental, Health Screening etc.

· Cover with insurances, Personal Accident, Hospital & Surgical, Term Life and Work Injury policy

· Variable Bonuses

· 14 days Annual Leave and 14 days sick leave

· Birthday leave / Festival eve half day leave

· NTUC membership – Applicable for only Permanent confirmed staff

· Company transport is available @ various pick-up points

NB

· NO QUOTA FOR THE FOREIGNERS PLEASE.

· This job vacancy is posted on the My Career Future Jobs Bank portal, which is only for the Singaporeans and Singapore PRs.

Please contact our Recruitment Manager: Leeza Shaheed (R1770675) for further enquiries about the role@ [email protected]

Venture Cove Pte Ltd| EA License 21C0547

65 Chulia Street, #46-00 OCBC Center, Singapore 049513

LinkedIn: http://www.linkedin.com/in/venture-cove-681891249/

Website: http://www.venture-cove.com/

Please apply here: https://talent.sage.hr/jobs/b0aa80ab-6951-4717-b49e-37ac3c199206

Applicants will need to include a Cover Letter and CV with publication list.

Applications will be reviewed on a rolling basis, with final submission 20 January 2025.

We are particularly looking for Machine Learning Research Engineers with the following backgrounds:

- Generative Modelling (particularly LLMs and multi-Agent systems)

- Data science

- High-performance Computing

- Data-driven personalised healthcare

- Model-based personalised healthcare (e.g. pharmokinetic modelling)

- Translational and regulatory expertise in medical devices

As a Machine Learning Research Engineer, the successful candidate will contribute to the programme by developing and implementing novel machine learning algorithms with focus on security and data privacy, as well as translating recent AI advancements to the healthcare setting.

Imperial College London and Nanyang Technological University (NTU) are seeking Research Engineers and Research Fellows to join the exciting new Imperial/NTU CYber Protection for HEalthcaRe (IN-CYPHER) research programme on the cybersecurity of connected medical devices and systems.

The successful candidates will join the research programme which represents a collaboration between the United Kingdom and Singapore and will be based at the newly established Imperial Global Singapore (IGS) housed within the unique CREATE campus.

Positions will be initially for 2 years fixed term (subject to 6-month probation) with potential for extension.

Informal enquiries are greatly welcome. You are encouraged to send an e-mail to Dr Viktor Schlegel, Deputy Programme Director [email protected], together with an indication of the specific position you would like to apply for.

Questions about the recruitment process, should go to Paige Noyce, Associate Director [email protected].

Positions are based in Singapore at Imperial Global Singapore at the National Research Foundations Campus for Research Excellence and Technological Enterprise (CREATE) located on the campus of the National University of Singapore.

Job Description:

· Overseeing the daily site activities and progress, planning, implementation and monitoring work schedules in accordance with the master and detailed work programmes.

· Coordinate with different departments concerning the site work activities.

· Work closely with sub-cons, highlight any work-related matters for team's discussion and solutions.

· Supervise works on-site for proper work execution and safety.

· Handle any engineering/technical issues.

· Prepare daily progress reporting and maintain records that are up to date.

Requirement:

· Minimum a Diploma / Degree in Civil Engineering or equivalent.

· Able to work independently with minimal supervision under tight schedule.

· Meticulous and good communication.

Lead a project team in the following for Mechanical (M&E) services for building projects:

• Concept designed.

• Detail design development.

• Contract documentation.

• Authority submission.

• Site administration to project completion.

Requirements:

• Singaporean / PR.

• At least 2 years of working experience in the related Building Consultancy/Project Management field.

• Degree in Mechanical or related discipline.

• Good inter-personal skills.

• Self driven and able to work independently.

• Basic Proficiency in AutoCAD and BIM.

• Salary $2,500 to $3,500

Job Description

Purpose of job:

• Design and implement scalable data pipelines and ETL processes for extracting, transforming, and loading data from various sources.
• Optimize and monitor data workflows to ensure data quality, reliability, and performance.
• Provide clean and comprehensible data to end-users that can be efficiently used to create KPIs or for analysis purposes
• Automate data and reporting to support data analysis, data science, and the business.
• Collaborate with cross-functional teams to gather requirements and understand data needs for business intelligence and reporting.
• Mentor and provide guidance to team members.

Main Responsibilities:

• To create/automate data pipelines on Azure cloud and on-premise infrastructure.
• To monitor all data pipelines to ensure they run smoothly and fast.
• Enhance and streamline business intelligence tools, processes, while implementing them strategically
• Participate in the development of data warehouse and its design
• Developing data marts and data cubes to support data self-service initiatives across the Group
• Improve database query performance to improve end-user querying and reports generation
• To support ad-hoc data requests to the business and third parties.
• Create/maintain technical documentation for BI interface, e.g. API documentation, known technical issues, etc

Main Duties

• Ensure all regulatory returns are prepared accurately and in compliance with local reporting requirements which includes ACRA and MAS related submission.
• Co-ordinate the monthly, quarterly, and annual closings of financials with Technical Accounting and Finance Operations
• Review closing journals and entries for accuracy, conduct thorough financial analysis and ensuring consistency with budget expectations and reforecasts.
• Assist in preparing the IFRS17 trial balance and corresponding reporting to home office, including attending to associated queries.
• Coordinate with the tax agent for all the necessary tax submissions.
• Coordinate and support annual audit activities by ensuring timely preparation of Financial Statements and supporting schedules. Facilitate communication and information exchange between external auditors and internal teams.
• Assist in resolving audit queries and ensuring compliance with audit requirements and deadlines.

Experience

• 3 – 5 Years of working experience, with at least 3 year of experience in data engineer.Cloud Technology, Microsoft SQL Server and Data warehouse.

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Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

• Determining project requirements.
• Putting together project teams.
• Obtaining materials needed for the project.
• Monitoring and maintaining standards and quality output.
• Liaising with contractors, stakeholders, and suppliers.
• Leading the implementation of safety processes.
• Identifying project issues and implementing corrective measures.
• Documenting and reporting the progress of the project.

Job Responsibilities:

1. Ansible Automation:

• Develop, test, and deploy Ansible playbooks for automating infrastructure provisioning, configuration management, and application deployment.
• Collaborate with development and operations teams to identify automation opportunities and implement scalable, efficient solutions.
• Maintain, optimize, and enhance existing Ansible playbooks, modules, and roles.

2. DevOps Practices:

• Promote best practices in DevOps, including Continuous Integration/Continuous Deployment (CI/CD) pipelines and Infrastructure as Code (IaC).
• Integrate automation workflows with version control systems and CI/CD tools.

3. Incident Management:

• Respond promptly to incidents and outages, ensuring timely resolution and root cause analysis.
• Participate in on-call rotations and provide after-hours support as needed.

Qualifications:

1. Experience:

• 3–5 years of hands-on experience with OpenShift, Ansible, and Red Hat Middleware.

2. Technical Skills:

• Strong understanding of containerization, virtualization, and cloud technologies (AWS, Azure, GCP).
• Proficiency in scripting languages such as Python and Bash.
• Experience with configuration management tools and CI/CD platforms.
• Solid background in Linux administration and networking.

3. Certifications:

• Relevant Red Hat certifications, such as RHCSA and RHCE, are expected.

4. Soft Skills:

• Excellent problem-solving and troubleshooting abilities.
• Strong communication, collaboration, and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Collaborate with the production and planning teams to prioritize tooling schedules based on the current tool status and production demands.
• Provide technical support to the tool designing and sales teams, ensuring that customer requirements are met through effective tooling solutions.
• Take a leadership role in problem-solving and troubleshooting within the tooling team, identifying root causes and implementing corrective actions.
• Support continuous process improvements for tooling and work processes to enhance productivity and efficiency across the department.
• Work closely with the toolroom to identify machining needs for tooling modifications and improvements, ensuring tool readiness for production requirements.
• Oversee and guide the toolmakers, training them to enhance their skills and ensuring high-quality standards are maintained in all tooling activities.

Requirements:

• Diploma in Precision Engineering or equivalent.
• Technical qualification in Tool & Die Making or a related field.
• Ability to lead and manage a team, fostering collaboration and continuous improvement.
• Strong problem-solving skills with experience in root cause analysis and troubleshooting.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L739Y7RX

Key Roles and Responsibilities

• Assist the Site Project manager in monitoring and managing the day-to-day operation of the projects.
• To support Site Project Manager in managing day-to-day clients’ interactions and expectations for optimal results
• To support Site Project Manager to collaborate with peers, liaise with trade contractors, clients and consultants and ensure timely delivery of quality services.
• To prepare and submit method of statement, sketches, site record and other technical submissions in a timely manner.
• To prepare Inspection and Test Plan, user manuals, drawings and conduct inspection and check on works performed.
• Check the drawings discrepancies and conduct field verification, and submit technical clarification to the clients and consultants.
• Ensure updated drawings including shop drawings are used by the site team in a timely manner.
• Assist the Project Manager in the preparation of reports and presentation to management, clients and stakeholders.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act
• Perform any other tasks as and when required so as to meet project milestones

Requirements

• Min Diploma or Higher Nitec in Mechatronics/Electrical/Electronic Engineering or relevant with at least 3 years working experience
• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
• Hands-on experience in security system configuration, System Networking and integration with third-party systems will be an advantage
• Willing to take ownership and Pro-active in Problem solving
• Must be a team player and strong verbal and written communication skills
• Customer service and business orientated with good initiative and adaptability
• Required to perform standby duties whenever required
• Driving License – Preferably if candidate possesses its own vehicle
• Singapore Citizens are preferred
• Location is at Shan Road / Site Office
• 5.5 work days

A. Responsibilities

a) Knowledge of basic networking, Huawei switch and router basic operation.

b) Making network cable, installation of hardware and basic setup, Hardware spare replace

c) Understanding of operation process and procedure

d) L1 operation and support using Huawei basic operation GUI and tools, including daily health check, end user support, weekly/monthly routine operation

e) Basic trouble shooting, logs collection and on-site support

f) Other tasks assigned by customer

B. Requirement

a) Diploma or Bachelor's degree in engineering or computer science

b) The person should have 1 year of network engineer experience with the following skills and competencies:

c) Knowledge and experience on IP addressing and subnetting

d) Experience with coordinating with multiple vendors for network deployment

e) Pro-active, dynamic and with good analytical/conceptual thinking

f) Excellent English communication skills both written and verbal

g) Meticulous, dateline oriented and able to prioritize and multi-task

h) Prior experience within network engineering a bonus.

i) 1-2 years of experience in supporting complex banking IT environment or equivalent

Responsibilities:

• To perform engineer’s role on method statement, implement cost & time efficiency on operation
• To checking plans, drawings and quantities for accuracy of calculations
• To supervise site works compliances and inspection requirement
• To carry out daily site supervision, coordination and quality assurance of all trades implementation on site
• To work closely with sub-contractors on project progress and ensure timely work arrangements
• To scheduling materials and equipment purchases and deliveries
• To liaise with consultant and carry out site inspection
• Attend all site's meeting on work progression
• To prepare monthly meeting progression report

Requirements:

• Possess Degree in Civil Engineering
• 3 years working experience in Construction
• Able to work independently
• Have positive attitude

Responsibilities:

• Implement simulation models of AI SoC or subsystem designs

• Perform computer architecture performance simulation

• Analyse experimental data and perform architecture explorations

• Identify bottlenecks in design and provide feedback on micro-architecture

• Propose chip architecture optimizations for chip performance, power, and area improvement

• Cross-team collaborations to deliver high quality chip products

• Validate the correctness of the AI chip designs

• Write patents

Qualification:

• Bachelor degree and above in Electrical & Electronic Engineering, Computer Science or equivalent

• Familiar with computer architecture, such as AI accelerator, CPU, network-on-chip, memory hierarchy

• Familiar with C/C++ language

• Familiar with computer architecture simulation is preferred

• Strong learning capability, good communication and collaboration skills

• Fresh graduates are also encouraged to apply

Multiple established M&E consultant firms.

Job Description

• Conceptualize M&E designs and execute the project with the detailed designs.
• Manage and engage client/consultant/ contractors and local authorities to drive project execution, submission to authorities and overall on-site construction supervision.

Requirement:

• A recognized university degree Mechanical or Electrical Engineering or Building Services.
• Minimum 3 years’ of relevant experience in design and implementation of building services.
• Strong team-working, communication and interpersonal skills. Able to build good working relationships with client and key stakeholders.
• Open to opportunities to be trained on a wide range of technical and management topics.
• Entry level will be considered for Engineer positions.

Key Responsibilities:

1. Application Support:

• Provide first-level support for application-related issues.
• Troubleshoot and resolve technical problems promptly.
• Escalate complex issues to higher-level support or development teams as needed.

2. Routine Maintenance:

• Perform regular maintenance tasks such as updates, patches, and backups. And code changes
• Deploy and test application in DEV and UAT before deploy to prod
• Ensure applications are running efficiently and securely.

3. User Assistance:

• Assist end-users with application-related queries and issues.
• Provide basic training and guidance on application usage.
• Document common issues and solutions for future reference.

4. Incident Management:

• Track and manage incidents using a ticketing system.
• Ensure timely resolution of incidents and communicate status updates to users.
• Participate in incident reviews and contribute to continuous improvement efforts.

5. Collaboration:

• Work closely with other IT teams to ensure seamless application integration and functionality.
• Collaborate with development teams to understand application changes and updates.
• Coordinate with third-party vendors for application support and maintenance

Preferred skill:

Java, JavaSript, Java (Spring boot), Corba, Maven, JSP, ActiveMQ, OracleSQL, SSH, Rehat/Linux, Debugging, React.js, Compiling, Software Architect Design, CI/CD, HTML, RESTFul API

• Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
• Ensures that any software that is part of the solution is installed and configured according to client requirements.
• Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
• Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
• Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
• Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
• Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
• Ensures the efficient and comprehensive resolution of incidents and requests.
• Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
• Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
• Provides second line remote and onsite technical support to clients.
• Provides second line field engineering services to clients.
• Reports and escalates issues to 3rd party vendors if necessary.
• Follows the required handover procedures for shift changes to ensure service continuity.

Knowledge and Attributes:

• Good communicate skills, both verbal and written.
• Ability to plan activities and projects well in advance and take into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.

Required Experience:

• Basic understanding of Network routing and switching.
• Moderate level experience in Data Center technologies such as Cisco UCS server platform (B-series, E series blade servers, C-series rack servers), UCS Fabric Interconnects/ UCS Manager
• Moderate level experience in technical support to clients.
• Moderate level experience in diagnosis and troubleshooting.
• Moderate level experience providing remote support in Data Center and Storage technologies.
• Moderate level experience in relevant technology (VMware vCenter Server and ESXI, Netapp AFF / FAS, Dell Poweredge, HP Proliant, Microsoft Windows Server, RHEL / Ubuntu Linux)