The Strategic Account Manager – EPC is responsible for managing and developing relationships with key (EPC) clients to drive business growth, achieve revenue targets, and ensure customer satisfaction. This role requires deep knowledge of the EPC industry, strong business acumen, and the ability to align client needs with the company's products and services.
Account Management:
- Serve as the primary point of contact for assigned EPC accounts, ensuring exceptional customer service and satisfaction.
- Build, nurture, and maintain strong relationships with key stakeholders, including decision-makers and influencers, within client organizations.
- Develop a deep understanding of clients' business objectives, challenges, and industry trends to offer tailored solutions.
- Establishes productive, professional relationships with key stakeholders and project teams in assigned customer accounts.
- Coordinates the intrenal stakeholders including Project Sales, Inside Sales, Account Management, Representatives, Services, and Management resources to meet account performance objectives and customers’ expectations.
- Meets assigned targets for sales and other strategic objectives in assigned accounts.
- Identifies accounts’ capital project landscape early and drives the qualification efforts to establish a best-fit project pursuit pipeline
- Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, pipeline development, and critical milestones for a one and three-year period.
- Leads solution development efforts that best address customer needs, while coordinating necessary involvement of relevant stakeholders.
- Supports the qualification process of potential new accounts to bring into Endress+Hauser’s strategic account portfolio.
Requirements
· Degree in Engineering or related studies (Electrical, Chemical Mechanical or Process)
· Work Experience in MNC and similar industry will be an advantage
· At least 10 years of relevant industrial experience
· Experience in a dynamic work environment
· Knowledge of relevant products and industries
· Technical knowledge of process automation and instrumentation
· Knowledge of SAP and Salesforce