Administrative Manager Responsibilities:

• Supervising the day-to-day operations of the administrative department and staff members.
• Hiring, training, and evaluating employees and taking corrective action when necessary.
• Developing, reviewing, and improving administrative systems, policies, and procedures.
• Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
• Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.
• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
• Collecting, organizing, and storing information using computers and filing systems.
• Overseeing special projects and tracking progress towards company goals.
• Building and expanding on skills by engaging in educational opportunities.

Administrative Manager Requirements:

• Bachelor’s degree in business administration, management, or a related field.
• Experience in a related field, such as management or financial reporting, preferred.
• Exceptional leadership and time, task, and resource management skills.
• Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
• Proficiency with computers, especially MS Office.
• Ability to plan for and keep track of multiple projects and deadlines.
• Familiarity with budget planning and enforcement, human resources, and customer service procedures.
• Willingness to continue building skills through educational opportunities.

HR Manager Responsibilities:

• Consistently recruiting excellent staff.
• Maintaining a smooth onboarding process.
• Training, counseling, and coaching our staff.
• Resolving conflicts through positive and professional mediation.
• Carrying out necessary administrative duties.
• Conducting performance and wage reviews.
• Developing clear policies and ensuring policy awareness.
• Creating clear and concise reports.
• Giving helpful and engaging presentations.
• Maintaining and reporting on workplace health and safety compliance.
• Handling workplace investigations, disciplinary, and termination procedures.
• Maintaining employee and workplace privacy.
• Leading a team of junior human resource managers.

HR Manager Requirements:

• Bachelor’s degree in human resources management or equivalent.
• Experience in human resources or related field.
• Ability to build and maintain positive relationships with colleagues.
• Experience in educating and coaching staff.
• Experience in conflict resolution, disciplinary processes, and workplace investigations.
• Experience in following and maintaining workplace privacy.
• Ability to give presentations.
• Knowledge of relevant health and safety laws.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.

Responsibilities:

Store Operations & Management

• Ensure all back end systems are aligned for efficient operations.
• Ensure all SOPs are followed, in-line with company wide standards, and provide the proper training and guidance to the team.
• Ensure all team members are trained on all FOH roles and execute them to the set standards.
• Work together with the kitchen team to ensure a seamless culinary experience for the guests.
• Oversee all maintenance works in the store and report upwards anything that is not in working order.
• Manage all store inventory, ensure ordering is in place to avoid outages.
• Set and enforce a cleanliness plan for the store, ensuring the presentation of the venue is always up to company standards.
• Manage, apply and ensure Workplace Safety and Food Hygiene & Safety policies and procedures by team members.

Guest Experience

• Provide an exceptional guest experience at all times and lead the team in doing the same.
• Build long standing relationships with regular guests, being their point of contact for any needs.
• Advocate for the needs of the guests and the guest experience. Push the team, the operations, and the business for constant improvements that will provide meaningful enhancements for the guests.
• Find ways to resolve any guest problems and turn complaints or incidents into memorable guest experiences.
• Manage, apply and ensure brand experience & customer service policies and procedures meet audit requirements.

Team Management

• Manage and oversee Workforce Planning policies for the store, including recruitment of new team members and weekly rostering of the team, in order to enhance existing, or optimize available, resources as necessary.
• Set and communicate clear performance expectations for all team members.
• Provide training and learning experiences for all team members.
• Outline growth plans for team members within the organization.
• Create a positive and fun working environment that encourages professional behaviour, exceptional guest experiences, and staff retention.
• Provide feedback, re-training and performance management as needed to underperforming staff.
• Communicate clearly with the larger management team on all staff matters - both high and low performers, and provide action plans.
• Foster a supportive working relationship with all direct reports.
• Conduct all performance appraisals for the FOH team.

Finance

• Optimise revenue at store level to meet weekly, monthly, and annual revenue targets.
• Oversee all ad-hoc expenses, providing approval and guidance to minimize the need for unforeseen expenditures.
• Manage manpower hours to stay within budget while meeting operational needs.

Communications and Reporting

• Facilitate seamless communications within the store team and between the store team and larger organization.
• Foster good working relationships with all internal and external partners including but not limited to Upper Management, Brand and Merchandising teams, Central Kitchen, Logistics Team, External Vendors, Store Neighbors and Partners.
• Proactively and clearly communicate all necessary information to the store team, ensuring information is not only shared but understood.
• Proactively and clearly communicate upwards, ensuring appropriate information is shared and necessary attention is brought to accomplishments and challenges for the store.
• Ensure all daily store reporting is executed in a timely fashion and according to SOP (end of day reporting, requisitions, etc…).
• Participate, as relevant, in all larger company management meetings.

Requirements:

• Min 6 years of relevant working experience in the F&B industry.
• A natural leader, highly communicative to lead and motivate staff.
• Trained eye for detail and customer-centric.
• Ability to work in a fast-paced environment.
• Fluent in English.
• Computer literate.
• Willing to work on rotating shifts, weekends and public holidays.
• 5 or 6 days alternating work week.

Marketing Manager Responsibilities:

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Coordinating marketing strategies with the sales, financial, public relations, and production departments.
• Developing and managing the marketing department's budget.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.
• Promoting our brand at trade shows and major industry-related events.
• Keeping informed of marketing strategies and trends.

Marketing Manager Requirements:

• Bachelor's degree in marketing, finance, business administration, or similar.
• A master's degree in a relevant field will be advantageous.
• At least two years' experience as a marketing manager.
• Proficiency in electronic marketing automation software such as HubSpot Marketing and Bitrix24.
• Extensive knowledge of marketing strategies, channels, and branding.
• Superb leadership, communication, and collaboration abilities.
• Exceptional analytical and problem-solving skills.
• Strong time management and organizational abilities.

Job Description & Requirements

1. Formulate business planning, management strategy program in optimizing current and potential market opportunities and business performance.
2. Lead and oversee a team of Sales Engineers in achieving sales target and goals.
3. Resourceful in developing new customer's base and secure improving sales target on existing customers.
4. Analyze Profit / Loss of projects and providing cost control and cost effectiveness strategy.
5. Ensure effective control of resources in providing quality / cost efficiency and on time delivery service for customers.
6. Respond to customers' enquiries, follow-up and provide technical solutions to clients.
7. Compiling and review contractual quotation for existing and new products as per customer's enquiries.
8. Provide regular update to customers on project development in a timely manner.
9. Prepare monthly sales input / output and making use of data to make sound analysis and decision.
10. Initiate and develop good customer service and rapport with customer and always ready to serve customer better.
11. Perform risk assessment for all new enquiries.
12. Ensure compliance with any applicable regulatory requirements as defined by customer.
13. Manage the configuration management including subsequent engineering change.
14. Oversee the control of documents/drawings.
15. Participate in the implementation of risk assessment and risk control of medical devices.

• Preferred to have Diploma in mechanical / precision engineering field or equivalent.
• At least 5 years of working experience in Sales position in the precision engineering inductry and with proven track record of sales performance.
• Good presentation skills.
• Self-starter and result orientated.
• Able to work independently and deal with organizations that is diverse in size ownership, sophisticated and cultural point of view.
• Outgoing, charismatic personality and good social skills.
• Must possess class 3 driving license and own vehicle.

Key Responsibilities:

Team Leadership: Lead, mentor, and develop a team of engineers and technical staff.

Project Management: Plan, execute, and deliver projects on time and within budget while ensuring quality standards.

Technical Guidance: Provide technical direction and support to team members, helping to resolve complex issues and promoting best practices.

Collaboration: Work closely with vendors, classification society, and other stakeholders to align technical solutions with project objectives.

Quality Assurance: Implement and maintain processes for quality assurance and continuous integration.

Budget Management: Manage technical budgets and resource allocation effectively.

Innovation: Stay current with emerging technologies and industry trends to drive innovation within the team.

Responsibilities:

· Responsible for preparation and application of the Project Execution Plan.

· Monitor and manage the day-to-day operations of the project/program/term contract, including developing short- and long-term targets, overseeing daily activities, ensuring safety and quality, implementing financial controls, and coordinating reporting with all stakeholders and subcontractors.

· Plan work schedules and efficiently organize project/maintenance activities to meet agreed-upon deadlines.

· Formulate project plans that effectively allocate the resources required by the projects.

· Manage all project risks and resolve technical, contractual and other issues that may rise.

· Prepare and manage project budgets, ensuring cost efficiency.

· Attend regular meetings with clients, consultants, and subcontractors as required to ensure the compliance with the overall project standards, procedures, and requirements.

· Communicate clearly and confidently with senior management, providing solutions and contingencies for any problems encountered.

· Ensure smooth execution of all projects from pre-construction to post-construction stages.

· Ensure the prompt delivery of all project deliverables.

· Regularly inspect the progress of the work on site and provide guidance to the project and construction management teams on best practices and potential efficiencies on scheduling and processes.

· Oversee and support the Construction Management Team to ensure the adequate and timely flow of information, designs, technical data and feedback, to meet the stringent construction schedule requirements on the project.

· Ensure all project activities meet industry standards, building codes, and client specifications.

· Ensure compliance with all statutory requirements, codes of practice, and company safety rules and regulations at all times.

· Any other duties assigned by management.

Requirements:

· Bachelor’s degree in civil engineering, Mechanical or Electrical, Construction Management or equivalent

· At least 5 years of experience in the field of project management

· Strong leadership, team management, organizing and planning skills

· Excellent interpersonal, communication and negotiation skills.

· Expertise in project management tools and methodologies.

· In-depth knowledge of construction processes, materials, and regulations

· Problem-solving and decision-making abilities.

Responsibilities:

• Search and screen potential candidates across various recruitment platforms and proactively reach out to them.
• Attract outstanding candidates to join the team and maintain regular communication with existing candidates.
• Maintain candidate relationships and provide a positive recruitment experience.
• Collaborate with the team to ensure a smooth recruitment process and timely completion of recruitment tasks.

Qualifications:

• Minimum of 5 years of HR or Talent Acquisition experience, with at least 2 years of experience in headhunting and talent sourcing.
• Bachelor's degree or higher, preferably with an international student background.
• Understanding of the Web3 industry.
• Excellent communication and interpersonal skills.
• Strong paperwork skills.
• Familiarity with different recruiting platforms and recruitment processes.

Job responsibilities：

(1) Study the tender documents, drawings, specifications, source for suppliers and subcontractors and collate pricing for comparison.

(2) Prepare tender reports and analyze costings for tender.

(3) Present the costings to internal stakeholders and put up recommendations.

(4) Attend tender interviews and answer tender-related queries.

(5) Establish the Project cost estimation and control procedures

(6) Control & report Overall Project Construction Costs/Budget

(7) Project budget forecasting quantity surveying

(8) Team support to the Project Manager in Contract Management Cost Control.

(9) Manage contractual matters relating to cost and delays with the client and the subcontractors.

(10) Review contracts and negotiate commercial terms & conditions.

(11) Negotiate with consultants and resolve contract issue and dispute management

(12) Project management involving the supervision of subcontractors, regular site inspections, liaising with clients and consultants to ensure timely completion of the projects.

(13) Preparation of progress reports, progress charts and interim progress claims.

(14) Adherence to safety practices in the work place

Requirements：

(1) Degree/Diploma in Quantity Surveying, Building or Civil Engineering

(2) Minimum 10 years of working experience in tendering, estimating and measurement of quantities.

(3) Good speaking and writing in both English and Chinese.

(4) With a actual experience of large-scale public building renovation will be preferred.

You will be part of a team of seasoned financial professionals. As a Relationship Manager within the Wealth Banking business, you will be responsible for rendering financial advisory to UOB's mass-affluent customers. You are expected to achieve individual sales targets while ensuring accurate and timely completion of the entire sales and compliance process.

• Provide prudent financial advisory and investment solutions to meet the financial planning needs and requirements of UOB’s clients
• Develop and deepen relationships with clients who have been assigned to you
• Ensure proper advisory procedures and documentation while adhering to the Bank’s internal policies, business processes and regulatory requirements (i.e. FAA and other related statutory Acts)

Job Requirements:

• A recognised university degree
• At least 1 year of relevant financial advisory experience gained in the banking and/or financial services sectors; experienced candidates would be considered for a more senior position
• Good knowledge of wealth management & investment products
• Results-oriented, dynamic and self-driven
• Competent in engaging and managing internal and external clients
• Proven ability to exceed sales target
• Resourceful and able to work with minimal supervision

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

About the job

• Identify opportunities to promote banking products across existing and new customers
• Conduct financial needs analysis to understand customers' financial goals and offer wealth management solutions such as insurance, structured deposits, loans and investment products
• Ensure compliance to service standards and provide excellent customer service and banking experience
• Regularly send customers information relating to market movements and trend analysis on the financial products that they have purchased and present new and suitable opportunities to customers
• Engage in networking and marketing campaigns to increase customer base
• Comply with all regulations and controls as set by the Bank and external regulatory authorities

Skills and experience required

• Minimum Diploma required
• Good effective communication skills
• Analytical and logical thinking

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA License No: 11C5502 | EAP Registration No: R2199597

Customer Success Manager

Award-winning medical device startup (GyroGear.co) has an opening for a skilled Customer Success Manager based in Malaysia. We are developing intelligent wearable devices to stabilise hand tremors for 200 million people globally.

As a Customer Success Manager, you will play a critical role in ensuring that our customers are not only well taken care of but truly supported throughout their journey with GyroGear. This role is pivotal in shaping a customer experience that reflects the global image of GyroGear as a trusted leader in medical innovation. Through long-term engagement and relationship-building, you will foster customer success while laying the foundation for a world-class customer service team. Please note that this role may require occasional work on weekends and holidays to meet the needs of our customers.

For more information about GyroGear and the GyroGlove please visit www.gyrogear.co.

RESPONSIBILITIES:

We are looking for a Customer Success Manager whose responsibilities include, but are not limited to:

1. Customer Relationship Management

• Serve as the primary point of contact for GyroGear customers, ensuring inquiries are addressed promptly, professionally, and empathetically.
• Build and maintain long-lasting relationships by understanding customer needs, goals, and preferences.
• Act as a trusted advisor, guiding customers to maximize the value of GyroGear’s solutions.

2. Customer Onboarding and Education

• Lead the onboarding process, ensuring new customers are equipped with the knowledge and resources to succeed.
• Develop and deliver training sessions, tutorials, and resources tailored to customer needs.

3. Issue Resolution and Advocacy

• Collaborate with internal teams to resolve customer issues efficiently and to high satisfaction.
• Advocate for customers by communicating their feedback and pain points to R&D, Operations, and Commercial teams.

4. Driving Success Metrics and Retention

• Establish and track key customer success metrics, ensuring satisfaction goals are achieved.
• Identify at-risk customers proactively and implement strategies to improve retention.

5. Communication and Engagement

• Regularly update customers via newsletters, status reports, and check-ins to ensure consistent engagement.
• Actively participate in online communities to foster connections, increase brand awareness, and generate new leads.

6. CRM Management and Process Optimization

• Maintain and enhance the CRM database to ensure accuracy, usability, and efficiency.
• Develop and refine customer success workflows, ensuring scalability as the company grows.

7. Collaboration and Cross-Functional Support

• Partner with Logistics, Finance, and Commercial teams to handle returns, refunds, and complex customer concerns.
• Collaborate with Marketing to create customer-centric campaigns and content, such as testimonials and success stories.

8. Thought Leadership and Continuous Learning

• Stay updated on industry trends, regulatory changes, and competitive offerings to provide informed recommendations to customers.
• Represent GyroGear at regional and international events to showcase the GyroGlove™ and engage directly with customers (e.g., Singapore).

QUALIFICATIONS:

• A minimum of 5 years of experience in customer success, account management, or customer service roles.
• Proven track record of building and maintaining strong, trust-based client relationships.
• Strong communication skills in English, both written and verbal.
• Expertise in CRM platforms and related tools; experience with HubSpot, Intercom, Zapier, or Airtable is a bonus.

Technical and Professional Skills

• Advanced problem-solving and troubleshooting abilities, with a focus on delivering practical solutions.
• Strategic thinking and organizational skills, with the ability to manage multiple priorities effectively.
• Strong analytical mindset to track and optimize customer success metrics.

Soft Skills

• Empathy and active listening, with a passion for understanding and addressing customer concerns.
• Adaptability and resilience, thriving in a fast-paced, startup environment.
• High level of professionalism and composure in stressful situations.

Additional Requirements

• Flexibility to travel regionally as needed (e.g., to Singapore).
• A strong commitment to delivering exceptional customer experiences and exceeding expectations.

Experience & Qualification :

a) At least a diploma from a recognized university preferably with mechanical background

b) At least 3 years experience working in similar environment as Department head or manager ;

c) Familiar in plastic Injection , secondary process (Print, Spray , etching ) ,sub assembly ,back end & box build .

d) Basic tooling knowledge may be necessary

Job scope :

a) Main priority :

To lead, manage and be responsible to a team of engineers to achieve project completion in a given timeline by customer

To be an effective communication bridge between customer and your team

b) Secondary priority :

To study & improve machine efficiency & line/process productivity

c) Other related duties as assigned by general manger

Skills required :

i) Able to prepare a clear, concise report to customer such that no unnecessary delay to project completion

ii) Possess good interpersonal skill in order to communicate effectively with customers on potential technical issues faced during mass production stage

iii) Ability to use all problem-solving tools effectively to analyse issues at hand & solve it.

iv) Excellent Computer skill ( excel , powerpoint presentation )

Language requirement:

English (Spoken & written)

Bahasa Indonesia (Spoken)

Chinese (Spoken)

as need to handle these language speaking group of customers

Location :

Station in Batam, Indonesia

The incumbent will report to the Deputy Director who is responsible for overseeing the Human Resources and Admin functions of Singapore National Employers Federation. You will play a pivotal role in shaping and reviewing the HR policies and practices together with the HR/Admin/Procurement team.

Responsibilities

• Undertake daily HR functions such as staff recruitment, payroll administration and ensuring operations efficiency and effectiveness.
• Oversee talent acquisition and internship management including sourcing, selection and onboarding processes.
• Develop employee learning & development (L&D) strategie and training plans, establish and manage training budget, conduct needs assessment and operationalise programmes to upskill and build capabilities.
• Drive and execute initiatives to enhance employee engagement, development and retention.
• Assist in manpower planning, budgeting, reporting and audits.
• Manage annual employee performance management exercise.
• Review HR policies and processes and ensure compliance with the laws, regulations and corporate policies.
• Perform secretarial duties for HR Committee.
• Assist in admin and procurement duties when necessary.
• Lead and/or participate in ad-hoc organisation and department projects and initiatives.

Requirements

• Degree in Human Resource, Business Management or equivalent
• At least 5 years of relevant work experience
• Possess strong interpersonal, leadership and people management skills
• Meticulous and ability to multi-task and work independently
• Familiar with EA, TS, PDPA, CPF, IRAS and MOM regulations
• Comfortable working on numbers, performing analysis, preparing proposals and engaging stakeholders
• Hands-on experience in payroll administration and familiarity with InfoTech HRM system would be an advantage
• Proficiency in MS Office, particularly MS Excel
• IHRP-certified
• Singaporean only

By submitting your resume, you have given SNEF consent to collect data which will be used for the assessment and evaluation of your suitability for employment within the organisation.

Job Description

Reporting to PB Management, lead the PB Client Relationship team with the following key responsibilities:
1. Develop customer base, enhance PB products and services to meet the department designated business plan; adhering to the Bank and PB policies and procedures.
2. Maintain client business relationships.
3. Supervise the Relationship Managers to meet their respective KPI.
4. Review and/or approve the ongoing exception transactional requests, customer due diligence and documentation submitted by the Relationship Managers.
5. Manage the staff resources and staff training to ensure the continuity of business activities and customer service.
6. Deliver task assigned by reporting manager.

Requirements

1.Academic Qualification: Bachelor or above
2.Professional Qualification: CACS P1 & P2
3.Years of Relevant Experience: At least 5 years in Private Banking
4.Personal Skills: Strong in analysis, coordination and communication

Job Description

· Develop and implement HR strategies and initiatives aligned with the overall business strategy.

· Bridge management and employee relations by addressing demands, grievances, or other issues.

· Manage the recruitment and selection process.

· Support current and future business needs through the development, engagement, motivation, and preservation of human capital.

· Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization.

· Nurture a positive working environment .

· Oversee and manage a performance appraisal system that drives high performance.

· Maintain pay plan and benefits program .

· Assess training needs to apply and monitor training programs.

· Report to management and provide decision support through HR metrics.

· Ensure RBA (Responsible Business Alliance) and legal compliance.

Requirements

· Education: Degree or Diploma in Human Resources or related field.

· Working Experience: At least 5 years of working experience in Semiconductor industry.

Skills

· Proven working experience as HR Manager or other HR Executive.

· People oriented, and results driven.

· Demonstrable experience with Human Resources metrics.

· Knowledge of HR systems and databases.

· Ability to architect strategy along with leadership skills.

· Excellent active listening, negotiation, and presentation skills.

· Competence to build and effectively manage interpersonal relationships at all levels of the company.

· knowledge of labour law and RBA (Responsible Business Alliance) or Social Compliance.

Workplace Location: Ang Mo Kio, Techplace 1 (easily accessible to public transport)

How to apply:

Interested applicants, kindly send your resume in MS Word or PDF format, or please click on “Apply Now”.

*Please indicate the following information in the resume:

- Career work experiences and job responsibilities

- Current and Expected salary

- Reason for leaving

- Date of availability

- Education background

*We regret that only shortlisted candidates will be contacted.

• Able to grasp and understand business domain knowledge within a short timeframe.

• Plan, script, execute, prepare reports and statistics, communicate to users, and resolve all issues related to system.

• Troubleshooting system and data issues, refining scripts, and execute/ re-run data and document migration where required.

• Management and coordination with external partners and vendors.

• Communicate to internal team and external users for all clarifications.

• Conduct user gathering, training sessions with users where applicable.

• Prepare and update documentations and reports where required.

• Identify system or data deficiencies and discrepancies, and recommends appropriate improvements and changes.

Job Knowledge/Skills

• At least a Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science / Information Technology or equivalent. Candidates with a relevant IT diploma may also apply.

• Minimum 5 years of experience in Project Management of medium or large scale projects in government related projects.

• Must have experience in designing, coding, testing and implementing Java System Applications.

• Diploma / Bachelor's degree in a related filed or equivalent experience.
• Minimum 1 year of experience in installation of Electricla and communication infrastructures.
• Prior experience in Railway preferred.
• Oversee the installation of various systems, equipment or machinery.
• Ability to work in a fast-paced environment.
• Team player with good interpersonal and communication skills
• Able to work indepdently with minimum supervision.
• Candidate with 5+ years of experience will be considered for Managerial role.

We are looking for a Business Development Manager (Sales) to be part of our team. The Business Development Manager will be supported with inbound leads and get the opportunity to work with the #1 Digital Marketing Agency in Singapore.

Rewards:

• Extremely high commission structure
• Medical and insurance coverage
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Work alongside with an award winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home available

Responsibilities:

• Develop digital marketing strategies and solutions across a broad range of digital marketing channels (SEO, SEM, Social Media, YouTube & Display) that meet our prospective clients’ needs
• Communicating with the clients and internal team in the development of the overall digital marketing strategy
• Conduct sales presentations to a range of prospective clients
• Build rapport with the business community through participation in related business associations
• Prospecting new leads and converting them to clients
• Build strong relationships with prospective clients
• Support account managers to service the clients
• Responding to clients' emails and calls
• Assisting in inbound calls to ensure prospective clients' sales inquiries are answered
• Making outbound calls to secure appointments and sales closure
• Prepare sales forecasts and report regularly
• Meet or exceed sales objectives assigned

Requirements:

• STRICTLY Singaporean or PR holder only
• Knowledge of Digital Marketing (SEO, PPC, SMA) is preferred
• Minimum 1 year experience in sales related position
• Fluent in written and spoken English
• Possesses self-initiative, hardworking and responsible
• Resourceful, cheerful disposition with a positive working attitude
• Able to carry and protect company branding at all times
• Able to work independently

Probation Period:

This position includes a 6 months probationary period to assess mutual compatibility within the job role.

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora and UOB, we are the winner of Search Marketing Agency of the year 2022. We are also the winner of Lead Generation Agency of the year 2022.

With an ongoing expansion plan, we want to gather the best talents in Singapore and bring Impossible Marketing globally. This means that you get to speak to some of the biggest brand representatives in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore who takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

Our Company

We are a retail focused enterprise with a chain of convenience stores, and is highly service oriented business with strong focus on excellence in sales and customer service.

JOB OPENING: STORE MANAGER

1. Mandatory - Convenience stores experience.

2. Diploma, preferably in Business Studies, Hospitality, Logistics, Retail or Technical Studies.

3. Strong in customer service.

4. Good with English and communications skills.

5. Strong confident leadership & Team builder

6. Experienced with Computer, related retail Technologies.

7. Business oriented and self motivated to excel.

8. Able to train and supervise new staff.

9. Willing to work long hours and manage multiple stores across Singapore, work shift.

10. Mandatory - willing to do night shifts

JOB SCOPE

Store Manager

1) Operate and run a chain of convenience stores.

2) Manage a retail team.

3) Sales, profit focused.

4) Customer oriented.

5) Compliant with all store policies and SOPs.

Customer Service and Personal Attributes

1) Employ a positive approach to customer service, including politeness, promptness and identification of internal / external customer requirements and taking remedial action.

2) Understand customer requirements and deal with them promptly.

3) Deal with incidents involving customers appropriately and according to company policy.

4) Maintain all company procedures for customers’ enquiries, complaints and other incidents promptly.

5) Give accurate information appropriately to customers.

6) Maintain compliance with contingency plans, emergency procedures, and appropriate health and safety regulations.

7) Provide appropriate information and assistance to enquiries.

8) Deal with unexpected situations appropriately.

9) Maintain required personal deportment standard (posture, behaviour, bearing etc).

10) Maintain required discipline standard (punctuality, self-restrain, compliance to orders and regulations etc).

11) Maintain required hygiene standard (personal grooming, uniform, cleanliness etc).

12) Maintain required standard of honesty and integrity.

13) Maintain required punctuality, rostering, standard of commitment and sense of responsibility.

14) Able to perform sales via POS modes

15) Able to perform various sales categories and various modes of payments.

16) Comply with legal requirements, such as Expiry, Legal Age, Food safety, Sales time-limit requirements, etc.

17) Able to do promotion, up-sell, price checks and labelling.

18) Able to do housekeeping and ensure high standards of store upkeep.

Logs operations, Inventory management and Storage

1) Technology relating to Logs Operations, eg. PDA, PC, Logistics tracking system, Retail POS operation.

2) Whole range of logs operations and supply chain related to retail business.

3) Liaison with warehouse and suppliers.
Online business and logs operations.

4) Able to perform various forms of analysis – sales, inventory, ordering patterns, damage, wastage, losses, turn-over, etc.

5) Able to perform physical receiving functions including storage, re-stacking, proper physical inspection against documentation/ correct quantity, expiry checks.

6) Able to perform system receiving functions from various suppliers using diff modes.

7) Able to perform packing functions including completion and/or updating of necessary paperwork and system requirements.

8) Able to perform spot checks and to support stock-takes and to ensure inventory accuracy.

9) Comply with all relevant health, safety and company regulatory rules and standards.

10) Correct and appropriate use of Material Handling Equipment (MHE) and tools.

11) Adequately apply store FIFO and other principles.

Ordering, Expiry & Inventory Management

1) Able to analysis stock requirements and holding.

2) Able to adequately support / perform various modes of ordering.

3) Obtain information about products/materials to be procured by speaking with suppliers, making phone calls and reading brochures and trade publications.

4) Obtain relevant information on regulations and standards and comply with all aspects relating to goods receipt, checking process of the Company.

5) Search system and ordering databases to find quantities in stock, SKUs /parts numbers.

6) Ability to communicate inventory management policies and procedures.

7) Monitor inventory levels and inventory movement using manual or computerised inventory systems.

8) Able to review inventory reports (quantity, type and pricing and stock on hand).

9) Able to understand and process ordering.

10) Comply with all relevant SOPS, health and safety standards.

11) Strong understanding of company procedures.

Pay

Range from 3000 to 3300 per month.

The Opportunity

This role is responsible for building and delivering our core content for the Group, creating compelling, informative, and engaging narratives to support Toll’s engagement with customers, conversion and revenue through digital and email channels. This includes leading the content writing and managing the teams responsible for creative delivery across design and multimedia.

• Lead, craft and implement a comprehensive content strategy, ensuring a unified brand voice aligned with business goals across various channels including and not limited to marketing campaigns, social media, product, webinars, thought leadership pieces, infographics, customer newsletters, case studies, videos and digital content
• Plan editorial calendar and lead editorial meetings with key stakeholders to ensure consistent push of content across all channels (website, social media, email etc). Develop and execute strategies for distributing content across multiple channels (ex. social media, email, partnerships) and exploring paid distribution opportunities. Oversee the creation, curation and distribution of high-quality content across diverse mediums ensuring all content is well researched and relevant for an impactful storytelling approach that will elevate brand awareness around Toll
• Manage Toll’s social media presence to drive brand and marketing objectives, overseeing scheduling, and utilizing reporting/analytics to continually improve effectiveness. Collaborate with the Head of Marketing to ensure alignment with the overall marketing strategy.. Maintain an organized content management system for easy access and reuse of content assets. Manage content workflows, approvals and publishing processes to streamline production. Review and edit content to ensure it meets quality standards, factually accurate, and adhering to brand voice, guidelines and tonality.
• Monitor and report content performance with analytics tools to track content success and ROI, email campaign performance and deliverability rates, using insights to refine content strategies and improve future content. Ensure all content is legally compliant, adhering to copyright laws and industry regulations, email marketing laws and regulations (opt ins, opt outs) following proper protocols for sensitive or regulated content
• Design, write and create engaging email campaigns that are responsive, visually appealing and optimized for different devices with the support of email marketing platforms. Conduct email campaign optimization and develop automated email workflows, using segmentation strategies to nurture prospects, promote cross sells and gain win backs. Manage and segment the email list to ensure targeted communication with specific customer segments. Monitor and report content performance with analytics tools to track content success and ROI, email campaign performance and deliverability rates, using insights to refine content strategies and improve future content. Develop and implement an overall email marketing strategy identifying target audiences and segments to create personalized and relevant email content.
• Collaborate with the Toll Design Studio – focusing on content copywriting and design to produce visually appealing and engaging materials. Collaborate with marketing teams to promote content effectively

To Be Successful, You'll need:
• 3+ years previous experience in similar role
• Leading creative team with creating copy for creative campaigns and eDM journeys
• Short-form social and web/digital content and writing for B2B audiences
• Well-developed ability in converting technical and/or complex topics and concepts into plain language
• A reliable, detailed and focused individual who enjoys working and collaborating within a creative team. The ability to manage multiple projects, pressing timelines and some ambiguity with ease
• CMS experience . Experience with basic design tools (e.g. Canva), Salesforce and Marketo an advantage

Mechanical Engineering Manager

Description

• Lead, coach and develop the engineering team
• Provide technical guidance and support in TCP/IP, USB, BLE, Modem, Wi-Fi and Serial communications experience and developed low powered embedded systems
• Good at Tolerance Analysis/FACA for camera module, Wi-Fi, Zigbee, and Bluetooth
• Hands-on skills of TCP/IP, USB, BLE, Modem, Wi-Fi and Serial communications experience and developed low powered embedded systems
• Continuously evaluate and improve engineering processes and workflows.
• Implement best practices, advanced manufacturing techniques and methodologies. Stay updated with the latest technologies and industry trends.
• Ensure compliance with medical device industry standards and regulations.
• Coordinate with other departments to align project goals and requirements.
• Manage resources and prioritizing tasks to meet project deadlines.
• Communicate effectively with stakeholders, clients, and team members.

Education

• Bachelor’s degree in mechanical engineering or equivalent.

Experience

• Minimum 10 years’ of relevant working experience out of which 5 years should be in a lead or Manager’s role.
• Good knowledge in milling tooling and machining process.
• Experienced in R&D experience is a must

Skills

• Strong experience working with machine vision, 2D/3D camera module, embedded Linux drivers, kernel builds, etc
• In-depth experience in Linux and embedded firmware development especially in networking, Wi-Fi / Zigbee / Bluetooth / KNX RF wireless, IoT or LED Lighting products
• 5+ years of experience working with machine vision, 2D/3D camera module, embedded Linux drivers, kernel builds, etc
• Leadership skill.
• Project Management skills.
• Listening and Communication skills.
• Problem-solving and decision-making skills.

Job Description

The ideal candidate;

• Identifies opportunities to grow overall business revenue and brand image, through adoption of various marketing mechanisms
• Actively engages in competitive analysis of market trends in Singapore and Asia, so as to extend strategic business development initiatives
• Conduct business opportunity research in order to propagate enhanced patronage through launches of new products
• Establish contacts with players from other companies within the same industry in order to promote franchising opportunities so as to increase the brand outreach locally and within Asia
• Keep track of latest competitor developments and recommend changes accordingly
• Build-up and manage a team of business development executives, in order to develop and enhance a networked outreach
• Establish, develop and execute a Customer Loyalty Program through email, SMS, phone (cold-calling) and social media marketing mechanisms
• Responsible for developing corporate clientele and negotiating a range of standard & non-standard B2B customer requests
• Researching organisations to find new customers and identify key decision makers in order to promote services and products
• Identify, propose, and execute potential business deals such as but not limited to, tender biddings, corporate catering orders and establish partnerships with event management firms
• Possesses an in-depth understanding of food processing and manufacturing financial costs
• Experienced with a strong understanding of Google AdWords in order to propagate and monitor marketing initiatives closely
• Keeps abreast of latest market information in order to better align the business with changing market trends and requirements
• Follows up on quotation requests so as to facilitate sales growth
• Forecasting sales targets and ensuring they are met
• Engaging in up-selling and cross-selling of products and services
• Actively seek and build a network of commissionable introducers so as to enhance patronage
• Attend events, conferences and ceremonies in order to identify operational streamline possibilities
• Preparation of business proposals and offer letters to prospective partners, and collaborators

• Generate Sales in the Architectural metal work, that include curtain walling work, stainless steel work, aluminium work, cladding, Glass wall, Glass Railing etc.
• Sourcing of profitable projects involving Architectural metal work, that include curtain walling work, stainless steel work, aluminium work, cladding, Glass wall, Glass Railing etc. and ongoing construction works.
• Develop and implement a comprehensive business development strategy to achieve revenue and growth targets.
• Identify and evaluate new business opportunities, including partnerships, acquisitions, and market diversification.
• Set clear performance goals and regularly assess team performance.
• Ensure contracts are in compliance with company policies and legal requirements.
• Monitor sales metrics and key performance indicators (KPIs) to track progress towards revenue and growth targets.
• Generate regular reports and provide management with insights and recommendations.
• Attend industry events, conferences, and trade shows to stay updated on industry trends and to expand the company's network.
• Represent the company professionally and build a positive brand image.
• Attend meeting with cliet to demonstrate the company efficiency, technical details and method of statement to get job..

For interested applicants, please apply online or send your resume in WORD format to [email protected] & [email protected]

Thank you for your application but we regret that only shortlisted candidates will be notified.