• Manage and coordinate all aspects of construction projects, including planning, design, procurement, construction, and close-out.
• Ensure compliance with safety regulations, building codes, and other relevant laws and regulations.
• Conduct regular site visits to monitor progress, identify potential issues, and take corrective action as needed.
• Manage project documentation, including contracts, change orders, and progress reports.
• Coordinate with internal teams, such as procurement, logistics, and finance, to ensure seamless project execution.
• Identify and mitigate risks, and develop contingency plans to address unexpected issues.
• Ensure that projects are completed to the highest quality standards, meeting client expectations and industry benchmarks.
• Develop and maintain strong relationships with clients, contractors, and other stakeholders.

We are looking for an operations supervisor for our waste paper and waste tyres business.

Job Responsibilities

- Supervision of operations and staff

- Sorting and packing of waste paper and waste tyres

- Load/unload goods into or from containers

- Stock take when required

- Ad-hoc warehouse-related jobs as assigned

- Must handle machinery

- May involve manual work

Requirements

- At least 4 years’ experience, preferably in waste paper and/or waste tyres industry

- Willing to do shift work when asked to do so.

- Must have valid forklift and excavator licence or experience

- Experience handling machinery

This role involves a typical 5 and a half day work-week.

Kindly email to [email protected] with expected salary. Please note that only shortlisted candidates will be notified.

Management consultants help organisations to improve business performance by cutting costs, increasing productivity, creating value and maximising growth. They use their business skills to provide objective advice and expertise and help an organisation to develop any specialist skills that it may be lacking.

DPL Premium Automobiles is the official Singapore distributor for Deepal, an electric vehicle (EV) brand from China. We are looking for a Sales Manager, who has a passionate and driven personality and is prepared to lead and manage the sales team to achieve sales targets and revenue.

Sales

• Be responsible for developing and planning of sales strategies as well as providing direction and control of sales activities to ensure continuous growth for the Company.
• Prepare sales forecast and review sales strategies and activities to achieve the company’s sales revenue and competitive advantage.
• Establish and develop business plans and direct operations to meet annual sales and profitability objectives.
• Manage sales department operational, administrative needs and also budgeting, system requirements and staffing needs for areas including sales, reception, valet, and new car delivery teams.
• Determine training needs for sales, reception, valet and new car delivery teams.
• Conceptualise, execute and evaluate sales action plans and campaigns.
• Ensure retail space is properly represented with adequate display and demonstration models.
• Constantly audit and modify, where necessary, existing work flow, processes and customer journey to deliver greater effectiveness and efficiency.
• Provide good leadership, guidance and counselling to working teams to meet customers and job requirements and additionally for the sales team to achieve their individual sales quota requirements.
• Maintain high levels of customer satisfaction and ensure targets as set by the principal are achieved.
• Ensure consistent and accurate input and update of data by the sales team into our prospect management system.
• Ensure all planning, activities, tracking and reporting is carried out in an accurate and timely manner.
• Look into and address customer complaints and issues for sales department related cases.
• Be responsible for growth in corporate sales business which includes business-to-business sales, diplomatic sales, fleet sales, corporate programs and government tenders.
• Display multi-faceted skills, including sales force management, account management and needs analysis of the existing portfolio of corporate customers.

Product

• Support sales with product, pricing and inventory related matters.
• Responsible for product competitiveness, product pricing, specifications and homologations.
• Handle order processing, monitor shipments and manage inventory.
• Logistical support of vehicles required for events / trainings.
• Perform other duties as and when assigned.

Requirements

• Minimum Degree or equivalent.
• Preferably at least 2 to 3 years’ experience as managerial staff in similar industry.
• Good business acumen with excellent problems solving skills.
• Proven track record with strong negotiation, interpersonal, leadership and relationship building skills.
• Positive working attitude, organised, independent, resourceful and with high level of commitment and drive.

Maintain an organized and up-to-date Customer Database, including essential contact information and other relevant details.

Assist the Director in maintaining a high standard of customer care, addressing concerns promptly, and adapting to changes in customer needs or circumstances.

Contribute to the company's market intelligence efforts by gathering information on customers, competitors, and industry trends, helping to inform strategic decisions and business development initiatives.

Requirements:

Diploma/Degree in Marketing or equivalent

Must posses 1 year of chemical sales experience.

Excellent communication, interpersonal and PR skills

Excellent sales track records

Team oriented and dynamic

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

Responsibilities

Ensure all operations are carried on in an appropriate, cost-effective way

Improve operational management systems, processes and best practices

Purchase materials, plan inventory and oversee warehouse efficiency

Help the organization’s processes remain legally compliant

Formulate strategic and operational objectives

Examine financial data and use them to improve profitability

Manage budgets and forecasts

Perform quality controls and monitor production KPIs

Recruit, train and supervise staff

Find ways to increase quality of customer service

Requirements and skills

Proven work experience as Operations Manager or similar role

Knowledge of organizational effectiveness and operations management

Experience budgeting and forecasting

Familiarity with business and financial principles

Excellent communication skills

Leadership ability

Outstanding organisational skills

Degree in Business, Operations Management or related field

1. Strategic Planning and Execution**

- Develop and implement operational strategies aligned with the organization's goals.

- Collaborate with senior leadership to set long-term objectives and operational plans.

- Monitor and adjust strategies to adapt to market trends or business challenges.

2. Operational Oversight

- Supervise day-to-day operations across departments or teams.

- Ensure processes are streamlined and efficient.

- Oversee resource allocation (staff, budget, equipment) to maximize productivity.

3. Team Leadership

- Lead and motivate department managers and staff.

- Foster a collaborative work environment.

- Establish performance standards and conduct performance evaluations.

4. Process Improvement

- Analyze workflows and identify areas for improvement.

- Implement new systems or tools to enhance operational efficiency.

- Monitor and report on the effectiveness of changes made.

5. Financial Management

- Develop and manage operational budgets.

- Track expenses and ensure cost-effectiveness.

- Oversee financial forecasting and reporting related to operations.

6. Compliance and Risk Management

- Ensure all operations comply with legal and regulatory requirements.

- Identify and mitigate operational risks.

- Establish and monitor policies and procedures to maintain standards.

7. Performance Monitoring

- Set and monitor Key Performance Indicators (KPIs) to track operational success.

- Prepare and present performance reports to stakeholders.

- Use data analytics to make informed decisions.

8. Stakeholder Coordination

- Serve as a liaison between departments and senior management.

- Maintain strong relationships with external partners, suppliers, and customers.

- Address and resolve operational challenges effectively.

9. Innovation and Technology Integration

- Evaluate and adopt new technologies to improve processes.

- Drive digital transformation initiatives within operations.

- Stay updated on industry trends and innovations.

10. Crisis Management

- Develop contingency plans for operational disruptions.

- Lead the organization’s response during emergencies.

- Ensure business continuity planning is in place.

This role demands strong leadership, analytical thinking, and decision-making skills, along with the ability to balance strategic priorities with operational execution.

• To lead and manage tender team for all tender and related activities (including turnkey EPC tenders with Civil, Mech, E&I scopes) allocating tasks and follow up to ensure tender is submitted in proper order.
• To review tender documents and other related documents and find out relevant information necessary for tender, and ensure all tender submission document are in order and submitted as requirement
• Material Take-off, and estimate for costing for tender for Mechanical work scope (Piping, tank, equipment, firefighting etc) and other related, including finding out cost and sourcing for supplier/ subcontractor
• Work with other department including BD, engineering, procurement, project, etc on tender estimation and submission, or other necessary works
• To report to or work with Senior Technical Manager and /or BD Manager, and carry out any other works when required
• To support tender activities when required including all related documentation works e.g. prequalification document, tender result follow up/ review/ etc
• To review tender commercial matters and liaise with commercial personnel when required
• To support others (incl. Civil, E&I etc) in tender department for various works that may need when required, including documentation
• To support BD activities as and when required especially in connection with Tender works, including follow up with Client on submitted tenders, calling clients, meetings etc.
• Give support to other department or personnel (e.g. QS, project, engineering, finance department, etc) on matters relating to tender relevant matters, price estimation etc
• Any other tender related works including pricing strategy, pre-tender review, pre-award contract review, handover of awarded project to project team
• Any other works as instructed by Management

JOB SPECIFICATION

• Diploma or Degree in Mechanical Engineering or similar
• 5 years relevant experience
• Any engineering/ project/ construction knowledge and/or experience will be an added advantage
• Able to interpret drawings.\
• Knowledge of recent prices in relevant EPC / Construction works, and accurate in cost estimation
• Good with Microsoft Office, Autocad viewing and ADOBE
• Any knowledge of MS Project / Primavera will be added an advantage
• Good communication skill.
• Lead and manage team effectively.
• Bilingual. Able to read, write and speak Chinese is an added advantage.
  

Key Responsibilities:

• Develop and implement a comprehensive business plan, aligned with the company's overall objectives.
• Drive sales growth and maximize revenue generation through effective strategies and tactics.
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Build and maintain strong relationships with key retail partners to optimize our market reach.
• Lead and inspire a team, fostering a culture of collaboration, accountability, and continuous improvement.
• Analyze market trends, consumer behavior, and competition to identify and capitalize on business opportunities.
• Ensure optimal inventory management, pricing strategies, and promotional activities to drive sales and profitability.

Requirements and skills:

• Prior experience in managing brand principal and act as a point of contact for all brand matters
• Monthly submission of sales reports and forecast
• Work closely with top management (C suites) to achieve desired results
• Dealing with key suppliers and vendors a must
• Prior experience in baby product industry is an added advantage
• Strong knowledge of retail operations, supply chain management, and consumer trends.
• Strategic thinking and problem-solving abilities, with a focus on results and innovation.
• Strong commercial acumen and business understanding, with the ability to make data-driven decisions.
• Responsible for handling all aftersales/repair matters

• Manage and lead a small team of 4 members to deliver the following HR services for internal stakeholders.
• Employee Assistance
• HR Information Systems
• Training and Development
• Career Development
• Organization Development
• Human Resource Planning
• Performance Management
• Selection and Staffing
• Talent Management & Succession
• Organization/Job Design
• HR Business partnering by having a deep understanding of our business Culture (Vision/Mission/Values/Principles) and ensuring that HR strategies and processes align and support our business goals. Inculcating this culture to all the staff during onboarding and orientation.
• Work with line managers to provide advice, support and follow-up on employee inquiries relating to administrative support, employee benefits, HR policies clarification and practices.
• Provide support to any other HR related project and duties as assigned.

Requirements

* Proven experience as Manager or similar role

* Organizational and leadership abilities

* Communication and interpersonal skills

* Self-motivated with a results-driven approach

* Problem-solving skills

* Able to work longer hours with prolonged period of standing.

* Must work on weekends/PH.

1. Role Description

This position reports to the Director
The Company committed to an employee-orientated with a emphasis on Hands-On Approach.

2. Specific Responsibilities:

(1) Establishing long term relationships with new and existing corporate Clients

(2) Build Pipeline in prospecting New Clients in Singapore and South East Asia region

(3) Brainstorm and Execute marketing and promotions for corporate clients

(4) Presenting products and service to corporate clients via video conferencing, email, social platform

(5) Establish good rapport and understanding with existing suppliers

(6) Search and identify new curriculumn providers in the market to join an education platform in the future

(7) Research and Identify the latest products trends and potential new market to help the company’s future grow.

3. Competencies:

(1) Active participation in setting processes and goals for achieving a more efficent work flow relating to technology and education methodology. Have AI knowledge and develop the curriculum for children

(2) Able to engage and communicate different countries of clients ( Singapore, South-east asia region)

(3) Gain experience with the knowledge of different corporate clients' Products requirements with a focus on Education-Provider-Related Sales

(4) Acquire the skill to research and identify current trend of products that clients might be keen on children songs

4. Duration of Work Offered

• 24 months

5. Approved working and allawances

• Career Individuals - $12,000.00 to $15,000.00

6. Education Qualifications Required for the Role

• This position is open for the person has pre-school qaualification backgroud and the AI operation experience in educational products
• Graduates interested in this position should possess Degree or Diploma Qualification.
• Working expeience at least in education filed with AI technology for 5 years
• Can compose children songs

Responsibilities:

• Plan, execute, and finalize construction projects according to deadlines and within budget.
• Coordinate with architects, engineers, and subcontractors to ensure project specifications are met.
• Manage project budgets, including cost estimates, tracking expenses, and forecasting.
• Develop project schedules and timelines, ensuring milestones are achieved.
• Conduct regular site visits to monitor progress and ensure compliance with safety regulations and quality standards.
• Communicate effectively with clients, providing updates and addressing any concerns.
• Lead and mentor project teams, fostering a collaborative and productive work environment

Requirement:

1. Minimum 15 (Fifteen) years’ experience in Construction field in Singapore.

2. Priority if having experience all type of facade related works

3. Must be ready to work any time to resolve the project related matter. (even public holiday)

4. Must be able to work in day or night shift (if required)

5. Excellent communication skill

6. Ability to focus and keep calm under pressure

Education Requirements

• Come from a variety of academic backgrounds, including marketing, communication, business and other fields
• Bachelor’s degree

Marketing Manager Essential Skills

• Intimate understanding of traditional and emerging marketing channels
• Excellent communication skills
• Ability to think creatively and innovatively
• Budget-management skills and proficiency
• Professional judgment and discretion that comes from years of experience in the field
• Analytical skills to forecast and identify trends and challenges
• Familiarity with the latest trends, technologies and methodologies in graphic design, web design, production, etc.

Marketing Manager Roles & Responsibilities

• Oversee all marketing campaigns to recruit foreign students to study in Singapore for the company
• Implement strategy
• Promote tuition services
• Ensure the company is communicating the right messaging to attract prospective customers and retain existing ones
• Represent the marketing team to cross-functional groups including product management, sales, or customer support
• Updating senior leadership on the progress of marketing activities and reporting on the results of campaigns

Day-to-Day Duties

• Manage and coordinate marketing and creative staff
• Lead market research efforts to uncover the viability of current and existing products/services
• Collaborate with media organizations and advertising agencies
• Brainstorm ideas for new campaigns
• Coordinate with the sales team and other departments to produce effective strategies
• Monitor current campaigns, ensuring their staff meets deadlines and complete necessary tasks
• Analyze data to evaluate the success of their marketing efforts and come up with new ideas to improve brand marketing and exposure

Roles & Responsibilities:

Developing and implementing marketing strategies to drive business growth and enhance brand awareness

Control budgets and allocate resources amongst projects

Conduct general market research to keep abreast of trends and competitor’s marketing movements

Monitor progress and submit performance reports

Establishing and maintaining relationships with clients and partners to ensure customer satisfaction and loyalty

Excellent leadership and organizing skills

Strong ability to work independently and focus on achieving high performance

Ability to handle pressure and effectively resolve complaints and issues

• Oversee daily salon operations
• Hire and train beauticians, as needed
• Organize employees’ shifts, considering peak times and seasonality
• Order beauty products, like creams and essential oils and replenish stock
• Arrange for regular maintenance services for all equipment
• Apply hygiene practices across all beauty stations
• Ensure all beauty treatments meet high quality standards
• Maintain staff records, including salaries and working schedules
• Promote services, products and discounts on social media
• Receive payments from clients and track all transactions
• Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)
• Run online competitions and offer discount packages to attract new customers

Famous cheezecake brand QUEIC is looking for General Manager of Operations who responsible for overseeing an organisation’s daily operations and managing the business aspects of the company. Their primary duties include reviewing and implementing operational procedures, assisting departmental heads and managing company finances.

Responsibilities and Duties:

- Management of Multiple Departments with a focus on Food Factory Production.

- Create a culture of continuous improvement and problem solving to drive performance and productivity improvement.

- Giving valuable advise on culunary aspects of the products.

- Analyze data, develop metrics and strategies to improve profitability, accountability, and revenue.

- Provide department productivity, process, and efficiency reporting.

- Responsible for training and mentoring managers and employee

- Provide inspired leadership for the organization.

- Oversee the creation and management of budgeting, reporting, planning, and auditing

- Setting production targets, managing budget and resources, ensuring compliance with safety and quality standards, strategizing for process improvements, and leading a team of department heads and staff.

- Negotiations with suppliers and clients, oversee maintenance and procurement, and report to higher executives or the board of directors.

Qualiifcation:

- at least 5 years experience in food production and central kitchen managment

- relevant professional diploma or degree.

- Strong leadership and people management skills with the ability to inspire and motivate teams.

- Extensive knowledge of baked food manufacturing processes, quality control, and supply chain management.

- In-depth understanding of health, safety, and environmental regulations.

Responsibilities:

Overseeing and supervising employees and all activities of the purchasing department.

Preparing plans for the purchase of equipment, services, and supplies.

Following and enforcing the company's procurement policies and procedures.

Reviewing, comparing, analyzing, and approving products and services to be purchased.

Managing inventories and maintaining accurate purchase and pricing records.

Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.

Maintaining good supplier relations and negotiating contracts.

Researching and evaluating prospective suppliers.

Preparing budgets, cost analyses, and reports.

Requirements:

Degree in accounting, business management or a similar field preferred.

2+ years of experience as a procurement officer or in a similar position.

Proficiency in Microsoft Office and purchasing software.

Strong communication and negotiation skills.

Good analytical and strategic thinking skills.

Supervisory and management experience.

Attention to detail.

Benefits:

• Basic Salary up to $5,500 with yearly increment based on performance.
• Monday to Friday, 9am to 5.30pm

Job Description:

This is a full time role for a Sales Marketing Manager (Freight Forwarding) located in Jalan Kilang. Our client is in the logistics industry. This role focuses on securing new customers, maintaining revenue from existing accounts, and balancing new business development (50%) with account management (50%). Responsibilities include meeting sales targets, delivering tailored logistics solutions, managing cross-trade business, and supporting network shipments. Key tasks involve preparing quotations, RFQs, SOPs, and maintaining strong carrier relationships. Collaboration with Customer Service and Operations ensures smooth execution, while regular reporting to the Managing Director and Sales Manager keeps management updated on progress and market trends.

Qualifications:

• Diploma/ Degree in Business, Sales, Marketing or in a discipline related to Logistics & Supply Chain Management.
• More than 5 years Sales experience in 3rd Party Logistics & distribution and / or Freight forwarding / or warehousing.
• Experience with a good sense of hunting in developing new sales opportunities or having the experience in Key Account Management.
• Ability to understand customers’ expectations and make value proposition to customers.

Benefits:

• Basic Salary up to $3,500 with yearly increment based on performance.
• Commission is uncap
• Medical & dental benefits
• Working shift pattern: 6/5/6/5 pattern (44 hours per week)

Job Description:

This is a full time role for a Sales Manager located in Jurong / Bedok. Our client offers the best hair loss treatment & solution for men & women. We are the leading hair centre in Singapore specialising in TCM-based solutions. You will be responsible to achieve both the outlet’s and your personal sales targets. You will be responsible for evaluating progress towards these targets and implementing necessary solutions. Additionally, you will manage daily outlet operations, which includes handling customer complaints, motivating staff, providing guidance and coaching, and managing paperwork. You will also oversee outlet personnel duties and human resources responsibilities, such as managing annual leaves and shift schedules.

Qualifications:

• Min 3 years experience in Beauty industry

Our client who is a LISTED GLOBAL mobility services provider is currently looking for Group Consolidation & Reporting Manager to be part of the team!

Job Responsibilities:

• Responsible for half year and full year SGX results announcements
• Responsible for the preparation of financial disclosures in the Annual Report, including coordinating with overseas subsidiaries
• Prepare monthly and quarterly management report to the board
• Responsible for group consolidation and financial/management reporting functions and to ensure accuracy and compliance with regulatory requirements
• Review consolidated journal entries
• Review inter-company transactions and profit eliminations
• Perform financial analysis of consolidated results to support financial/management reporting, including quarterly results release and Annual Report
• Review and analysis monthly financial information of subsidiaries, including balance sheets items
• Ensure that all entities including overseas subsidiaries comply with the Group accounting policies
• Other duties assigned by management.

Minimum Requirements:

• Degree in accountancy and/or other professional qualification equivalent
• 8-12 years of relevant working experience and preferably with audit experience. Previous experience in listed company and/or big 4 firm is advantageous
• Strong technical knowledge in SFRS (I), SGX Listing Manual and Companies Act is preferred

For candidates who do not wish to apply via the site and would still like to apply in a P&C manner, please send in your resume to [email protected] or wa.me/6597104049 to find out more

Charterhouse Resources Pte Ltd (13C6338)

Jasmine Choong (R1655920)

Regional Operation Manager

Salary: $6,000 - $8,000 + overriding commission

Working Days: 5 Day Work Week including weekends

Working Hours: 10am - 6pm / 10am - 8pm

Working Location: Orchard

Jobs Scope:

• Ensure the smooth daily operations of our stores, aligning with our company's vision and mission.
• Expand brand awareness and sales channels in both B2B and B2B2C segments.
• Design and execute growth strategies for the next 1-10 years, evaluating financial performance regularly.
• Devise plans for team execution, set policies, and maintain yearly budgets and expenses.
• Optimize employee productivity and professional development, including leadership hires at the front of the house.
• Collaborate with cross-functional teams to outperform in merchandise performance, visual display, sales, and pipeline management.
• Lead discussions with the finance team to ensure business profitability and effective cash flow management.

Requirements:

• Knowledgeable in various business processes (finance, HR, procurement, operations, etc.).
• 3 - 5 years of retail experience with a strong background in planning and budgeting.
• Minimum 2 years of team management experience.
• Bachelor’s degree in Business Management or related field.

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Working Location:

• Clementi - West Side

Working Hours:

• 8.00 am to 5.30 pm Monday to Friday (Onsite)

Job Responsibilities

• Will be the single point of contact with the customer.
• He/she shall be responsible for managing and coordinating with all parties the performance and delivery of the services stated in the contract.
• The Service Delivery Manager shall be responsible for coordination of the respective progress/ad-hoc meetings with all parties involved. This includes preparation of meeting agenda, consolidating the performance and progress reports, preparation of minutes of meeting and follow-up action items after the meetings.
• The Service Delivery Manager shall be responsible for all aspects of service delivery, service quality, service assurance and monitoring.
• The Service Delivery Manager shall ensure that all Contractor’s team members are fully equipped for service delivery, and understand SUSS and IAL IT security requirements, including cyber security incident reporting.
• Have good customer engagement skills
• Have worked and handled projects with 1500 users with the scope of managing End User Support, Infrastructure Support, DB Support

Requirement:

• A minimum Diploma in Information Technology or its equivalent with atleast 5 years of experience in a Service Delivery Manager / Project Manager function for end user clients
• Previous education / MOE related project experience would be advantageous
• With a minimum of 3 years of supervisory experience
• Ability to report, pacify and diplomatically communicate with stakeholders of the project is a critical skill
• Has a sound knowledge of deliverance of IT services including planning, execution, and reporting

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://sg.go.persolkelly.com/job/apply/10713

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• Registration ID R2198644 Ellen Lee Wei Xin

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Assistant Outlet Manager

• Location : Various location
• Working Days : 44hrs per week including weekend and PH
• Salary : $2,650 - $3,100 Gross (Depends on Experience)

Roles & Responsibilities

• To ensure the efficiency and smooth operations of the outlet; handle and resolve all operational issues and activities.
• To display a hands-on approach at all times to unite staff and guide them to ensure compliance with all food and beverage promotions, Company SOP including POS operations and cash handling practices, statutory and regulatory requirements.
• To optimize use of given resources, especially on labour and F&B costing matters including maintaining of inventory and keeping wastages to a bare minimum.
• To be responsible for the performance of all boutique; achieve the outlet daily sales and up-sell sales targets set by the Operations Manager.
• To lead, supervise and motive the team to achieve the set targets, customer satisfaction and operations excellence.
• To constantly monitor the daily sales and assist the Outlet Manager/
• Senior Outlet Manager to come up with prompt corrective action plan(s) to increase sales in order to meet the budgeted targets should the sales fall below the budgeted amount, and to ensure that the plan(s) is properly executed in the boutique.
• To counsel, resolve conflict, handle grievance and take disciplinary action as and when deemed fit.
• To consistently give and receive feedback constructively.
• To consistently review the work performance and identify the strengths and weaknesses of all subordinates so as to appropriately recommend for monthly performance appraisal, confirmation, promotion and/or annual appraisal.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.