COMPANY DESCRIPTION

Hafnia is one of the world's leading oil product tanker owners and operators. We provide transportation of oil and oil products to national and international oil companies, major chemical companies, as well as trading and utility companies.

Hafnia is a company that's all about our people both the people that run the business, and those that manage our customers. We've always done things differently and prioritized a strong, commercial mindset. But we've never cut corners when it comes to relationships. Building strong business relationships with our customers is the foundation of what we do. We're in this for the long run and focus on their needs 100%. We are transparent and we stick by our promises as the partner you can turn to in a tight spot meaning our customers stick with us. Our foremost rule is putting people first and that's how we've become one of the leading ship owners and operators of today's product tanker industry globally.

Hafnia has a solid history in chartering, operations, and technical management, and strives to offer customers the best solution for their transportation needs. This solution-focused approach has resulted in a strong reputation and the Company remains firmly committed to being a responsible member of the industry and operating according to the highest ethical standards.

RESPONSIBILITIES

• Ensure timely issuance of Freight invoices and chasing/settlement of Freight upon completion of discharge
  • Check correctness of all data in Freight Invoice prior posting/sending
  • Pursue outstanding Freight payments via broker and charterer channels
  • Coordinate with Chartering/Commercial in case of delayed payments
• Calculation and submission of Demurrage and Miscellaneous claims / revenues based on handovers from Operations Department
  • Thorough perusal and understanding of CP and voyage documents to calculate and submit demurrage invoices and miscellaneous claims for relevant voyages in accordance with CP terms
  • Verification of Master's Statement templates on various operation-related claims e.g. Speed up, Deviation, Interim Port Calls, Backloading, Drifting, Shifting Bunkers, Turkish Straits and Panama Canal Delays, Awaiting orders and any other claim requests received from Operations Department prior raising Invoices to Charterers
  • Verification of AWRP, Armed Guards, Crew War Bonus and any other claim requests received from Control prior raising Invoices to Charterers
  • Ensure all claims/revenues are invoiced with full supporting documents, and are received within the time bar stipulated in the CP
• Collection of Claims and Maintain and update Receivables Summary
  • Frequent follow up with brokers and Charterers on payment of invoices by Charterers
  • Maintain customer relations and pursue timely settlement of outstanding claims
  • Travel to meet Brokers and Charterers to the extent needed in order to build and strengthen relations and resolve overdue/challenging claims with relevant parties
• Liaising with Pool FD&D for support in chasing outstanding claims and handling legal action
  • Evaluating the accuracy and correctness of disputed claims, taking and following advice from FD&D Club
  • Co-ordinate Legal Action with the Pool Participants and their FD&D provider
  • Sending and following up of Legal Demand letters for overdue claims
• Work closely with relevant stakeholders, both internally and externally
• Maintain and update relevant systems
  • Emails (in SEDNA) are to be properly categorized, tagged/marked and archived
  • IMOS' Receivables Summary updated with every counter received, response made, value date given, chasers sent, etc.
  • Running The Priority List for chasers
• In general show ownership of Company P/L by proactively assisting other departments by reminders of Freight / Demurrage and Miscellaneous claims / revenues to be issued
• Active participation and engagement in the process for the continuous improvement of departmental procedures
• Handle IMOS Activities and Actions as per the latest "HOW TO IMOS" document in place.

• Diploma in Maritime Studies or other relevant professional certificate
• Accounting/Control/Claims or other relevant background
• Minimum 5 years relevant experience in the shipping industry is preferred
• Familiarity with the oil tanker industry is preferred
• Fluent in written and spoken English
• Comfortable with a fast-paced and changing environment
• Excellent written and verbal communication skills
• Able to work independently, but also as a great team player
• Enjoys challenges and is highly adaptable to changes

• High degree of detail orientation and ability to structure your work
• Able to lead projects within the area of focus
• Commercial mindset but also being able to stand firm on contractual standpoints while maintaining good customer relationships

Marketing Manager Job Description:

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groups

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Our client is currently looking for a MARKETING MANAGER.

Responsibilities

• Analyse sales data and channel information
• Follow and analyse market trends to position products
• Create plans to improve product line sales through marketing and sales strategies
• Develop product marketing strategies (pricing, advertising, product launching)
• Study and analyse company product
• Understand and translate product technical details and communicate with consumers and users
• Work with various teams (design, content, acquisition, product, sales) to strategize implementation
• Test marketing product features, in charge of product launches and advertisement

Requirements

• Degree in Business & Marketing or its equivalent
• Min 8 years of experience in marketing & sales related scope of work in Manufacturing industry
• Strong analytical skills and familiar with market analysis
• Familiar with product marketing tactics (e.g. integrated marketing campaigns)
• Analytical mind and strong quantitative skills
• Excellent communication skills with creativity
• Experience in handling kitchen appliances product is must
• Proficient in Japanese to liaise with Japanese speaking clients and counterparts

Thank you for your application but we regret only shortlisted applicants will be notified.

PERSOLKELLY Singapore Pte Ltd | EA License No. 01C4394 • UEN No. 200007268E

EA Reg. No. (R22104629) (MARUYAMA NARUMI)

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• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Responsibilities

Ensure all operations are carried on in an appropriate, cost-effective way

Improve operational management systems, processes and best practices

Help the organization’s processes remain legally compliant

Formulate strategic and operational objectives

Examine financial data and use them to improve profitability

Manage budgets and forecasts

Perform quality controls and monitor production KPIs

Recruit, train and supervise staff

Find ways to increase quality of customer service

Requirements and skills

Proven work experience as Operations Manager or similar role

Knowledge of organizational effectiveness and operations management

Experience budgeting and forecasting

Familiarity with business and financial principles

Excellent communication skills

Leadership ability

Outstanding organisational skills

Diploma in Business, Operations

[Job ID: 401667]

Overview

This exciting opportunity is with a leading global bank as they are looking for a relationship manager to join their ever-growing team as part of their plans to increase their business outreach. If you're a highly motivated sales-driven individual, this would be a great opportunity in the next step of your career.

Responsibilities

• Conduct professional, consultative financial analysis and profiling sessions to address customers’ financial needs and objectives.
• Build and strengthen customer relationships by providing regular updates on market trends and insights into local and international financial products.
• Promote and offer a wide variety of banking products to existing and potential clients, including structured notes, leveraged FX trades, corporate and sovereign bonds, etc.
• Deliver expert financial analysis and customized wealth management solutions, such as bancassurance, loans, and investment products.
• Participate actively in branch activities, supporting the overall success of the bank.

Requirements

• Degree in any discipline
• Results-oriented, dynamic, and self-driven
• Very keen in a sales-fronting role.
• Excellent communication and interpersonal skills are crucial for building strong client relationships.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771

1. Client Relationship Management: Building and maintaining strong relationships with clients, understanding their needs, and ensuring that the team delivers value.

2. Project Leadership: Overseeing project execution, ensuring that it stays on track, meets deadlines, and adheres to the DTAS’s quality standards.

3. Project Team Management: Leading a team of consultants during project execution, providing guidance, mentorship, and support during project execution.

4. Problem Solving: Collaborating with clients and team members to identify key issues, provide recommendations, and design and implement solutions.

5. Communication: Proficiency in English is required, Effectively communicating findings, recommendations, and project status to clients and stakeholders through presentations and reports.

6. Business Development: Identifying opportunities for follow-up work or new projects with existing clients and contributing to proposals for new engagements.

7. Strategic Insight: Leveraging PTC solutions/industry knowledge/analytical skills to provide insights and recommendations that drive client success.

Requirements:

• Bachelor Degree holder or above
• 5 years or above PLM (Product Lifecycle Management) project service delivery management and service business development exp.
• Fluent in English, if can speak Thai would be a great plus.

1. Responsible to lead the daily operation activities in warehouse and logistic departments

2. Oversee productivity and continuous improvement activities.

3. Ensure operation runs in a cost-effective way.

4. Ensure operation fulfills Company's budget, policies, and strategies and meet government bodies' requirement.

5. Provide operation solutions to management.

6. Perform any project assigned by management.

7. Maintain safety and hygiene standards in compliance with government institutions.

8. Ensure ISO & Halal compliance for all products produced.

9. Any other duties as and when assigned.

Project Manager will be under Marine service line, the appropriate quality check, the compilation of accurate and customized results reports and other deliverables.

1. Working in workshop and vessels.

2. Good communication skills with Ship Owners and Superintends.

3. Good time Management and work Independently.

4. To perform any other duties & Responsibilities assigned by superiors from time to time.

5. Ability to demonstrate and implement cost -saving measures.

6. Ability to lead to manage project operations, schedule and specifications.

Requirements:

- Min 5 Years experience as Marine Industry.

- Knowledge of MS office.

- Able to work OT.

- Excellent coordination skills.

- Able to working at Height.

A proA procurement manager is in charge of making purchases in an organisation. They perform very essential functions, like conducting research, placing orders and procuring items like raw materials and other important items. Knowing more about the job of a procurement manager and learning about their duties and salary can help you decide if this is a suitable career choice for you. In this article, we answer, "What is a procurement manager?", define their role, explain the challenges they face and find out the qualifications and skills required to become one.

JOB REQUIREMENTS:

• develop and implement cost-effective procurement strategies

• build and maintain relationships with the right vendors

• negotiate prices with vendors to secure the best price for their company

• compare different proposals and select the one which suits the company's needs

• maintain communication with vendors to ensure timely delivery

• check adherence to all health, safety and environmental regulations

• prepare detailed reports about transactions and purchases periodically

• oversee invoicing, payment and coordinate with the finance department on the same

• supervise technological systems that track the shipment, inventory and supply of materials

• lead and advise a team of procurement staff

curement manager is in charge of making purchases in an organisation. They perform very essential functions, like conducting research, placing orders and procuring items like raw materials and other important items. Knowing more about the job of a procurement manager and learning about their duties and salary can help you decide if this is a suitable career choice for you. In this article, we answer, "What is a procurement manager?", define their role, explain the challenges they face and find out the qualifications and skills required to become one.

JOB REQUIREMENTS:

• develop and implement cost-effective procurement strategies

• build and maintain relationships with the right vendors

• negotiate prices with vendors to secure the best price for their company

• compare different proposals and select the one which suits the company's needs

• maintain communication with vendors to ensure timely delivery

• check adherence to all health, safety and environmental regulations

• prepare detailed reports about transactions and purchases periodically

• oversee invoicing, payment and coordinate with the finance department on the same

• supervise technological systems that track the shipment, inventory and supply of materials

• lead and advise a team of procurement staff

The overall scope of the incumbent includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent to encourage sales and maximize guest satisfaction.

OVERALL OBJECTIVES

• Recommend, take order, and serving customers
• Answer customer questions and handle customer requests in a polite and efficient manner
• Connecting with customers to build a loyal customer base
• Inventory monitoring and waste management and reduction
• Cashiering duties, outlet opening and closing procedures
• Do routine cleaning and maintain cleanliness of workstation
• Follow food and beverage safety and hygiene policies and procedures
• Lead the service and act as a role model to the team
• Other ad-hoc duties

REQUIREMENTS

• Warm, pleasant, friendly and confident, with good interpersonal skills
• Possess good command of English and Chinese
• Ideally you will have at least 1 year in a similar role within a restaurant/cafe environment
• Knowledge of Health and Safety rules and procedures

Summary of role requirements:

• Looking for candidates available to work shift work
• 1 year of relevant work experience required for this role
• Good atittude and positive mindset

Ensure compliance with food safety regulations and maintain a safe and sanitary kitchen

create and implement food menu that meet customer dietary

maintain kitchen inventory and supplies including ordering raw materials

supervise staff, train and motivate them & organize their duty roster

strong leadership skills, culinary knowledge, etc

Job Highlights:

- Competitive salary

- Opportunities for professional development and advancement

- Good working environment

Responsibilities:

- Develop marketing strategies and plans that align with the company's business objectives.

- Oversee and manage the marketing budget, ensuring optimal allocation of resources.

- Conduct market research to identify trends, customer needs, and competitive analysis.

- Lead the creation and implementation of marketing campaigns, including digital marketing, social media, email marketing, and traditional advertising.

- Monitor and analyze the performance of marketing campaigns, using metrics to refine strategies and improve ROI.

- Manage and mentor the marketing team, providing guidance and professional development opportunities.

- Coordinate with external agencies and vendors as needed.

Requirements:

- Bachelor's degree in Marketing, Business Administration, or a related field.

- Proven experience as a Marketing Manager or similar role.

- Strong understanding of digital marketing, social media, and web analytics.

- Excellent communication and leadership skills.

- Ability to think creatively and innovatively.

- Strong analytical and project management skills.

- Up-to-date with the latest trends and best practices in marketing and measurement.

- Must proficiency in reading and writing in English and Mandarin.

- Experience in TCM clinic management is highly desirable.

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers
and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering
employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades
Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
By applying for this role, you consent to Refresh Group’s PDPA and e2i’s PDP https://www.e2i.com.sg/pdpa/ ."

As a Product Manager at Clarity Techworks, you will play a crucial role in the development and success of our products. You will be responsible for overseeing the entire product development lifecycle, from ideation to launch, and ensuring that our products meet the needs of our customers and align with our business goals.

KEY RESPONSIBILITIES:

Product Strategy & Vision:

• Develop and communicate a clear product vision and strategy that aligns with the company’s goals.
• Conduct market research and competitive analysis to identify opportunities and define product roadmaps.

Product Development Lifecycle:

• Lead cross-functional teams through the product development lifecycle, including ideation, design, development, testing, and launch.
• Work closely with engineering, design, marketing, and other teams to ensure timely and successful delivery of products.

Requirements Gathering & Prioritization:

• Gather and prioritize product requirements based on user feedback, market trends, and business objectives.
• Create detailed product specifications and work closely with engineering teams to ensure alignment.

Go-To-Market Execution:

• Develop and execute go-to-market plans for new product launches, ensuring successful adoption and user engagement.
• Collaborate with marketing and sales teams to create compelling product messaging and positioning.

Performance Tracking & Optimization:

• Monitor product performance and user feedback to identify areas for improvement.
• Analyze key metrics to drive product enhancements and ensure continuous growth.

JOB REQUIREMENT:

• At least 2 years of experience in product management role.
• Strong understanding of the product development lifecycle and agile methodologies.
• Proven track record of driving product initiatives from inception to launch.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Analytical mindset with strong problem-solving skills.
• Experience in Fintech industry is a must.
• Experience in cryptocurrency is a bonus.

- min 3 years experience in managerial role in cleaning services industry

- manage cleaning workers, arrange duty roster, deal with customer complaints

- Diploma in Hospitality Management from Singapore educational institution

- 5.5 days work week

- shift work

- off days during week days

- Class 3 driving license

- pleasant personality, able to work under time and personnel management pressure

Responsibilities

• Develop and manage project schedules and timelines
• Study and understand design drawings as well as the project brief and requirements
• Host project meetings and discussions with the design team and contractors
• Manage contractors, suppliers and vendors by assigning tasks, aligning schedules, overseeing all project deliverables
• Coordinate with vendors/contractors, designers or management for site matters
• Conduct regular site visits and inspections to ensure project compliance and to update relevant stakeholders
• Communicate and address any issues or challenges that arise for site matters
• Practice effective verbal and written communication among all stakeholders
• Facilitate QA/QC checks for all projects during the completion stage

Who are we looking out for

• Meticulous and detail-oriented
• Proven ability to troubleshoot and solve site issues and constraints
• Strong familiarity with project management, methodologies, and best practices
• Experienced in seeing projects through the full life cycle
• Strong initiative skills, dynamism, and resourcefulness
• Proven ability to complete projects according to outlined scope and timeline
• Able to work independently and self-motivated

Roles & Responsibilities

Responsibilities:

• Provide beautician services to customers
• To perform all treatments correctly and professionally.
• Prepare treatment rooms to the standard given.
• Make the guest feel welcome.
• Tidy up the treatment room after each treatment.

Requirement:

• Able to converse in basic English and Mandarin
• Pleasant disposition and must be willing to learn
• Friendly and cheerful personality
• No experience needed as training with certificate will be provided Passion in reflexology and / or massage/ spa
• Fair in customer service
• Positive attitude and able to work under pressure and multi-tasking
• Enthusiastic

- Min. 15 years relevant local experiences in Civil Engineering Projects

( Preferable 10 yrs of local experience in Pipejacking works )

- Degree in Civil Engineering recognized by the Professional Engineer Board (PEB)/ Building Construction Authority (BCA) is a must or

- Possessed RE Cert

- Singaporeans are welcome to apply

Duties & Responsibilities
- - Min. 10 years relevant local experiences in Civil Engineering Projects ( Insfrastructure/ Sewer & Drainage/ Road works etc )

- Preferable in LTA/ PUB projects

- Degree in Civil Engineering recognized by the Professional Engineer Board (PEB) or Building Construction Authority (BCA)

- Possessed RE/ RTO Cert

- Singaporeans are welcome to apply

- Other adhoc duties assigned from time to time.

Requirements:

- Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Civil) or equivalent.
- Qualifications accepted by the Commissioner of Building Control for registration as Resident Engineer
- At least 10 Year(s) of working experience in the LTA/ PUB projects is required for this position.
- Proficient in AutoCAD, MS Project, MS office.
- Fluent in written and spoken English.
- Willing to work on Saturdays

HR Manager Responsibilities:

• Consistently recruiting excellent staff.
• Maintaining a smooth onboarding process.
• Training, counseling, and coaching our staff.
• Resolving conflicts through positive and professional mediation.
• Carrying out necessary administrative duties.
• Conducting performance and wage reviews.
• Developing clear policies and ensuring policy awareness.
• Creating clear and concise reports.
• Giving helpful and engaging presentations.
• Maintaining and reporting on workplace health and safety compliance.
• Handling workplace investigations, disciplinary, and termination procedures.
• Maintaining employee and workplace privacy.
• Leading a team of junior human resource managers.

HR Manager Requirements:

• Bachelor’s degree in human resources management or equivalent.
• Experience in human resources or related field.
• Ability to build and maintain positive relationships with colleagues.
• Experience in educating and coaching staff.
• Experience in conflict resolution, disciplinary processes, and workplace investigations.
• Experience in following and maintaining workplace privacy.
• Ability to give presentations.
• Knowledge of relevant health and safety laws.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.

Responsibilities:

• Conduct forecasting and planning of materials to ensure smooth production process
• Schedule and plan production activities based on job orders
• Monitor the lead time of producing the finished product
• Update and check inventory physical stock and arrange production of finished goods to meet the sales order
• Ensure production schedule meet the delivery date
• Liaise with suppliers for powder coating
• Troubleshoot discrepancies and quality issues

Requirements:

• Experience in aluminium working sector and manufacturing
• Able to lead team members on production and installation
• Have experience in working machineries
• Able to read technical and installation drawings
• Ensure products and install quality
• Planning of production schedules and allocate sufficient Manpower
• Implementation production processes and maximize efficiency and reduce production waste
• Implementing continuous process improvements
• Preparing material and equipment lists, PO, cost analyses and estimated cost
• Provide training staff for new production teams
• Working hours & days: 6 days work per week 8:30am to 5:30pm.
• Working location - Ubi.

Dear Applicants,

i.Poise Design is an interior design company that prides itself on premium quality design and service. We believe in liveable luxury- assisting customers to co-create luxurious environment while not forgetting practicality, liveability and sustainability of the end design. We are also one of the few interior designer companies in Singapore that provide interior decoration services to customers who will like to spruce up an existing location.

We are currently expanding our services and are looking for project managers who are able to communicate well with designers and clients.

Job description:

- Coordinate with and manage renovation vendors

- Manage project timelines and schedules

- Manage project job sites

Job requirements:

- Lead a team of Site Coordinators

- Able to verbally communicate fluently in English and Mandarin is a must

- Able to withstand the stress of handling multiple client/vendor chat groups (of up to 100<)

- Basic knowledge of using Microsoft Word and Excel

- Eye for details

- Having a personal vehicle is a requirement

- In your reply to this posting, insert the word "Gold" in the subject header

- WIllingness to learn

Benefits:

- Annual leave increment every year of up to 21 days/year

- Flat hierarchical structure

- Free healthcare benefits with over 200 panel clinics nationwide

- Full work insurance coverage

- Office located in Kallang (central fringe)

- Positive working atmosphere and environment

- Profit sharing

- Transport claims

*Only Singaporeans and PRs may apply.

Interested parties may also send your resume to [email protected].

We regret that only shortlisted applicants will be notified.

Job Responsibilities:

• Handle the daily maintenance of the room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfactions
• Work in conjunction with Finance to maintain and minimize levels of account receivables
• Report on a regular basis to the FOM on the performance of the Front Office against operations and human resources performance. Analyze variances and monitor the impact of initiatives and corrective actions
• Manage the training and development of the team with an eye toward maximum Host’s satisfaction, productivity and guest satisfaction
• Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with the team
• Deal with problems and complaints received from guest and act upon immediately to ensure guest satisfaction
• Co-ordinate the Front Office operations for Sections under their supervision, including Reception, Concierge, Bellman, Doorman and Operator to ensure guest service excellence and adherence to standards and procedures at all times
• Contribute and actively participate and implement any activities to upgrade and improve service concept and operations
• Operate the Department with Hotel policies as they are related to the ethical codes, standards of good business practice and local laws and regulations
• Be well versed and ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related Hotel policies. Ensure the team are aware of their duty of care as determined by legislation and that they maintain completed familiarity

Job Requirements:

• Strong interpersonal skills
• Detail-focused and guest-oriented
• Excellent leadership and problem-solving skills
• Strong verbal and written command of English

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• 
  
• • Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• 
  
• • Health and safety of the workforce.
• 
  
• • Carrying out and attaining the mission and the goals of the business unit managed.
• 
  
• • Development of a superior workforce.
• 
  
• • Development of the department.
• 
  
• • Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• 
  
• • Personal ongoing self-development and personal growth as an employee.
• 
  
• • Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• 
  
• • Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• 
  
• • Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• 
  
• • Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• 
  
• • Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• 
  
• • Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• 
  
• • Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• 
  
• • Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• 
  
• • Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• 
  
• • Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• 
  
• • Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.