ABOUT US
HCSA Community Services is a charitable organisation with the Institute of a Public Character (IPC) status and a member of the National Council of Social Service. As a family of dedicated staff, volunteer teams, and corporate and community partners, we continue to give a future and a hope to the vulnerable in society
HCSA is certified as a Great Place to Work ®. At HCSA, our commitment to being a Great Place to Work® is not just a label; it's a reflection of the vibrant and supportive culture we have nurtured together. Within our organisation, everyone is not just a part of a team; they are valued contributors to a workplace built on respect, fairness, and mutual support. Our leaders are known for their credibility, a result of our unwavering dedication to open dialogue and integrity.
At the heart of HCSA's existence is a profound purpose – to give a future and hope for the vulnerable among us. Building and sustaining this culture is a critical part of achieving our mission. We invite you to embark on a rewarding journey where your skills, ideas, and passion will contribute to making a difference in the lives of those in need
GENERAL SUMMARY
The Manager, People, Culture, Organisation plays a key role in implementing and reviewing HR initiatives, practices and processes. This position will oversee the full suite of HR responsibilities including recruitment, onboarding, learning & development, performance, compensation and employee relations, and support organisation development initiatives.
ROLES & RESPONSBILITIES
HR Plans & Policies
1. Execute HR plans, as directed by the Management
2. Ensure that HR policy is updated, maintained and adhered to
3. To work with Directors to execute mid-term HR strategies for the organization that are aligned with the overall goals of the organization and direction of the Board of Directors
4. Assist with monitoring various key performance indicators for the organisation as a whole
Recruitment, Selection & Separations
1. To monitor and support the organization’s succession planning
2. Ensure that the recruitment and selection process is compliant with local laws and fair employment practices
3. Oversee the updating of job requirements and job descriptions for all positions
4. Develop and maintain a recruiting, testing, and interviewing program
5. Conduct and analyse exit interviews to minimize the turnover rate
Compensation & Benefits
1. Ensure market competitiveness by benchmarking with NCSS salary guidelines or other benchmark studies if necessary
2. Conduct salary review and bonus exercise
3. Develop and maintain a non-salary rewards and benefits system that recognizes the contribution employees make in their role, including both tangible (bonuses, allowances etc) and intangible benefits (positive culture and climate, flexible work practices etc), which contribute to an employee’s motivation, engagement and retention
Training & Development
1. Develop and communicate processes and systems for career experience, development and progression for all employees so that employees have a sense of growth, development and progression
2. Facilitate competency assessments including providing support for the development of critical competencies
3. Ensure each individual and department has an implementable and measurable development plan in line with the organisation and department goals, taking into account mid- to long-term growth areas
4. Manage learning and development of employees, to develop different levels of employees from rank-and-file employees/individual contributors to the Senior Management Team as well as high-potential individuals
Performance Management
1. Manage the performance management system incorporating elements such as regular feedback meetings, performance appraisals, calibration and various other processes to manage underperformance
Employee Relations/Engagement
1. Carry out and continuously review and improve disciplinary procedures to maintain a conducive, respectful and productive environment and culture
2. Carry out and continuously review and improve grievance procedures to create an open and honest climate with effective two-way communication between staff and management
3. Support the planning of employee engagement events such as sharing sessions, town halls, retreats etc.
4. Ensure compliance with employment laws and regulations
Others
1. Continually review, evaluate and improve all HR processes and systems; Institute regular and self-sustaining review and implementation cycles with a regular cadence that takes in feedback from key stakeholders
2. Management of employees who report to this position with adherence to organizational values and key leadership framework(s)
QUALIFICATIONS
Education and Experience
1. Bachelor’s Degree in relevant field
2. Minimium 5 years of relevant experience. Experience as HR generalist will be advantageous
3. Minimum of 3 years of supervisory experience
Other Requirements
1. Competent in Microsoft suite of applications
2. Strong planning, organizational and problem-solving skills
3. Highly motivated with initiative
4. Ability to work independently and in teams
5. Positive attitude with a “can-do” mentality
6. Digitally fluent, possess openness and skillset to independently and proactively explore how digital tools may augment work and increase productivity
Work Arrangement - Full -time (42-hour work week); Permanent
Workplace - 1 Lorong 23 Geylang
Salary commensurate with experience. To expedite processing time, kindly please visit https://hcsa.org.sg/careers/ to complete the online job application form and attach your resume in the form.
