Key Accountabilities

At the Project Level

§ Planning the Project: Defining the project’s scope, determining what resources are available/needed, estimating time and financial commitment, goals of the project,
intended outcome/deliverable(s), as well as how to monitor and report on the project’s progress (metrics).

§ Assembling and Leading the Project Team: Create team from available resources,
assign roles/functions/tasks to team members, ensure understanding and alignment on goals and deliverables, provide team members with parameters/expectations (in terms of time, cost and quality), ensure team members have necessary tools to
complete project and to collaborate, ensure communication within the team and without (to key stakeholders), and lead the team in all other ways to ensure success of the project.

§ Ensure integration amongst team members for overall project success: ensure
integration between the various functions (clinical, regulatory, CMC, non-clinical,
commercial, quality, finance, legal).

§ Budgeting Activities: Coordinating the development of aligned functional and project budgets, tracking actual spend.

§ Quality and Satisfaction: Ensuring quality delivery of project according to stakeholder expectations and communicating with stakeholders during the life cycle of the project.

§ Managing Issues and Risk: Predict, mitigate and manage risks. Implement and
manage change when necessary to meet project outputs.

§ Monitoring Progress: measure progress and compare against metrics determined in the planning stage. Adjust to keep project on track or to realign. Evaluate and assess result of project.

§ Reporting and Documentation: Present to stakeholders reports on progress as well as problems and solutions.

At the Portfolio level

§ Management and control of the delivery of multiple concurrent projects.

§ Delivery strategies which maximise project revenues, minimise costs, and ensure customer satisfaction.

§ Management of the full project life-cycle from beginning to end.

§ Determining the scope, deliverables and acceptance criteria for projects.

§ Obtaining stakeholder buy-in to project plans and programmes of change.

§ Plans and project timelines and milestones using appropriate planning tools.

§ Development of MS project plans and associated project documentation.

§ Working with resource managers, other departments and 3rd parties to identify and
schedule project resources.

§ Supervise and motivate resources involved in project deliveries in a matrix-management structure to ensure quality and consistency.

§ Tracking project costs so as to complete implementations within acceptable budget
tolerances.

§ Effective and regular communication with internal and external project stakeholders.

§ Delegation of tasks and responsibilities to appropriate personnel.

§ Resolution of issues and conflicts within projects.

§ Delivery of progress reports, proposals, requirements documentation, and presentations.

§ Ensuring project acceptance criteria and invoicing milestones are understood and agreed by the customer throughout project life cycle.

§ Proactively manage changes in project scope, identify and address issues, and devise
contingency plans.

§ Identification and management of project risks, dependencies, deliverables and milestones along a critical path.

§ Ensuring smooth transitions to business-as-usual at project completion.

§ Management of all financial aspects of the projects

§ Documentation and communication of project lessons to support a culture of constant learning.

§ Oversees strategic plan, monitoring and adapting as needed.

§ Maintains knowledge of larger landscape and strategy without neglecting granular details while tracking project health, staying alert for risk and resolving issues as they arise.

§ Maintains standards across projects.

§ Participate with senior leadership to establish strategic plans and objectives and
prioritization amongst projects.

§ Identify staffing needs/organizational changes as appropriate to meet company projects.

§ Work closely with heads of individual functions to ensure that each project is adequately resourced, budgeted and completed with required quality level.

Professional Experience

§ 10 years’ experience in biopharma as a cross functional program manager

§ Experience in strategic planning, risk management and change management

§ International biopharma experience

§ Neurology, CNS experience would be preferred

Skill Requirements

§ Proficiency in project management software tools (MS Project, Visio, Excel, etc.)

§ Proficiency in spoken and written English

§ Proficiency in MS Office software

§ Able to travel within Asia and globally

Education

§ BA/BSc degree in a relevant field

§ PMI certified (or equivalent)

Description:

- Establish and maintain effective liaison and high level of communication with all business leaders and officers of governmental organisations of countries in Asia Pacific region.

- Planning research projects with in-house and/or external researchers and conduct research and analysis on economic, financial and industrial policies of Singapore, Malaysia, Taiwan, and Brunei. Research and analysis on regional topics in Asia Pacific are also expected.

- Responsible for reporting to and closely communicating with HQ in Japan of the latest situations and policy analysis of Asia Pacific region.

- Responsible for administrative matters in the office including budget, compliance as well as looking over membership / research contracts with think-tanks and consultants in the region.

- Business trips to Malaysia, Taiwan, Brunei and other countries in Asia Pacific.

- Support industrial analysis and policy analysis conducted by HQ in Tokyo as regional headquarter in Asia Pacific region.

Requirement:

- More than 3 years of relevant experience in the field of finance to infrastructure/ energy/ manufacturing projects.

- Capable of handling hands-on arrangements by himself/herself and to handle multiple tasks.

- Experience in the financial sector / government sector is preferable.

- Frequent overseas travelling is expected.

- Good understanding in applicable laws, regulations, guidelines and the common code of conduct regarding information security of financial and Japanese government-related sectors.

- Japanese language skill of at least JPLT N1 Level would be desirable as it is essential to read and fully understand internal documents and for regular presentation and reporting directly to HQ in Japan.

- Good working knowledge of Microsoft Word, Excel and PPT as well as economic databases such as Bloomberg and CEIC is preferable.

Job Description

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

Job Requirements

• Proven work experience as Senior Operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Familiarity with business and financial principles
• Excellent communication skills
• Leadership ability
• Outstanding organisational skills
• Management or related field

Should be approachable and motivating.

Good managers can also uphold standards, talk honestly to employees about their performance and be able to discipline when needed.

Communication and interpersonal skills are also vital to the success of managers.

might need to act mainly as a project manager when approaching a deadline, or they may need to prioritize their role as a recruiter in response to the creation of new positions due to an expansion.

• Oversee all staff, budgets and day-to-day operations of the local business unit
• Formulate overall strategy, manage people, establish policies/processes and set goals for growth
• Develop our people professionally, ensuring productivity and achieving sustainable profitability that help the company grow and thrive
• Direct the employee assessment process
• Prepare and present regular reports for upper management
• Ensure staff follows health and safety regulations

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• · Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Creating and managing team schedules. In some cases, organizations have set hours for their entire workforce

Reporting to HR and senior management. Manager serve as a bridge between upper management and other employees

Bridge as an intermediate between client and company top management, and explain client needs to employee

Roles & Responsibilities

General Manager Job Description Template

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs.The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.

General Manager Responsibilities

· Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

· Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

· Develop strategic plan for optimized productivity

· Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

· Adhere to company standards for excellence and quality

· Seek out opportunities for expansion and growth by developing new business relationships

· Provide guidance and feedback to help others strengthen specific knowledge/skill areas

· Maintain project timelines to ensure tasks are accomplished effectively

· Develop, implement, and maintain budgetary and resource allocation plans

· Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

· Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

General Manager Required skills and qualifications

• Degree in business management or any related field.
• Good knowledge of different business functions
• Proven success in a managerial role
• Strong decision-making ability
• Excellent communication, collaboration, and delegation skills
• Proven ability to develop and achieve financial plans
• Ability to motivate and lead employees, and hold them accountable
• Strong working knowledge of operational procedures
• Meticulous attention to detail.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

- Provide customers with correct skin analysis and care knowledge

- Promote and provide customers with the latest product or treatment information

- Provide professional medical beauty advice, follow up on customer treatment progress and results

- Responsible for managing the daily operation of the store and monthly operating income

- Play a team spirit and work closely with different positions to achieve the company's business and sales goals

- 4 years or more of beauty/luxury management experience

- Have medical beauty knowledge and sales skills

- Have a sense of responsibility, initiative, enthusiasm, carefulness and team spirit

- Maintain a good relationship with customers and provide high-quality customer service

- Put group goals first and play a cooperative spirit

Responsibilities:

• Act as a business partner to develop and maintain relationships with clients
• Develop business strategies, review operational protocols & procedures, and evaluate effectiveness.
• Provide adequate training to improve professional knowledge, and skills.
• Assist in other ad hoc projects as assigned

Requirements:

• At least 4 years’ experience
• Strong leadership skills and people oriented.
• Well organized, strong in problem solving, multi-tasking and can work under pressure.
• Good knowledge of computer literacy, e.g., MS Office.
• Excellent written and spoken English and Chinese.

• Office Manager (Administrative)
• Salary: $5,000 -$6,000
• Mon to Friday 8am to 5pm
• Location: Penjuru Lane (Transport provided @Jurong east)

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Roles & Responsibilities

• Prepare correspondence emails, letters, statements, documents, and reports
• Draft company's policies, regulations, rules, and supervise the implementation.
• Manage filing and document control for company policies, regulations, SOPs, contracts & agreements, reports, and other administrative documents.
• Possess legal knowledge and liaise with lawyers when required.
• Fully in charges the administration department and manage administrative issues for the company.
• Process administrative work related to government authorities, associations, the company’s head office, customers, and visitors.
• Handle administrative and logistical arrangements for customers and visitors.
• Organize events by coordinating with relevant departments for planning and implementation.
• Collect training requirements from relevant departments, prepare the company training plan, and supervise its implementation.
• Collect and arrange daily and weekly activities for company management.
• Manage vehicles and drivers for the company.
• Provide backup support for colleagues in IT and HR positions.
• Undertake any other ad-hoc tasks and duties as assigned by superiors.

Our client is a multinational preschool organization, committed to providing high-quality early childhood education in a supportive and inclusive environment.

• Assist in planning and conducting internal audits to assess the effectiveness of risk management, control, and governance processes. Ensure audits are completed on time and within budget.
• Ensure compliance with relevant laws, regulations, and internal policies. Monitor the implementation of corrective actions in response to audit findings.
• Support the identification, assessment, and prioritization of risks within the organization.
• Develop clear and concise audit reports detailing observations, risks, and recommended improvements.

Requirements :

• Diploma in Business Administration or equivalent
• At least 2 years of experience in internal audit, risk management, or compliance.
• Critical thinking and decision-making abilities.
• Strong attention to detail and organizational skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Description:

• Support the Program Manager in coordinating and managing project activities
• Assist in organizing internal meetings and discussions related to program deliverables
• Monitor and track project status and report updates to the Program Manager
• Help prepare documentation and reports related to Product Lifecycle Management
• Provide operational support to ensure efficient execution of project tasks
• Assist in managing project schedules, resources, and deliverables
• Collaborate with internal teams to ensure the timely completion of project milestones
• Ensure adherence to company security policies and procedures
• May perform other duties and responsibilities as assigned by the Program Manager

Job Requirements:

• Candidate must possess at least a Bachelor’s degree in Business Administration, Engineering, or a related field
• At least 1-2 years of experience in project coordination or support roles (preferably in OEM/ODM businesses)
• Proficient in Microsoft Office, particularly Excel
• Strong organizational and communication skills
• Ability to work independently and manage multiple tasks effectively
• Willing to perform overtime as required

Interested applicants, please send in your resume stating your date of availability, current and expected salary.

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Public Relations and Communications Manager to be part of their Marketing Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Public Relations and Communications Manager:

• Develop and implement corporate communication strategies to enhance brand reputation, align with company values, and manage crises effectively.
• Establish and enforce communication policies and processes for consistent messaging across all levels and platforms.
• Lead media relations, press releases, and public relations efforts to strengthen the company’s public profile.
• Foster strong relationships with stakeholders, including government agencies, industry leaders, and customers, to support business objectives.
• Manage internal communication initiatives to engage employees, promote company culture, and drive cohesive messaging.
• Translate corporate objectives into effective communication strategies for internal and external audiences.
• Plan and execute impactful CSR initiatives, including volunteering events and ESG-related projects, to reinforce the company’s commitment to social causes.
• Liaise with government authorities to secure permits, funding, and approvals while building strategic partnerships.
• Monitor and evaluate the effectiveness of communication strategies, providing insights and reports to senior management.
• Act as a key representative in corporate events, employee engagements, and public initiatives to enhance the company’s visibility and outreach.

Requirements:

• Degree in Communications, Public Relations or related field.
• At least 8 years of work experience in relevant field.
• Experience with Public Speaking / Events / Emcee is an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Store Manager trainee | 5 Days | Up to $2.6k | Orchard

• Work Location : Orchard (Wisma Atria)
• Salary: Basic $2600 (Probation) & 2600-2800 (Confirmation) + No Comm
• Working Hours : 5 days (2 full shift & 3 normal shift)

Requirements:

• At least 1 year retail experience
• Diploma or Degree in Retail/Business/Marketing/Management

Key Responsibilities:

• Overseeing the daily store operations to learn every procedure, answering calls and correspondence
• Managing staff schedules
• Developing strategies to increase sales and boost customer satisfaction
• Ensure store cleanliness and tidiness
• Develop and maintain good relationships with customers
• Work as a team to achieve daily and monthly sales targets

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Print Art Director

Working days & hours: 5 days, Monday - Friday
Salary: SGD 3,500 - SGD 5,000
Location: Outram Park / Harbourfront

Responsibilities:

• Lead the print team and oversee development of work for consumer/corporate client campaigns and projects
• Conceptualising and proposing innovative print ideas (ATL/BTL)
• Oversee the day-to-day work of the design team and provide art direction guidance
• Experience work on several projects simultaneously

Requirements:

• Bachelor of Arts in Graphic Design, Fine Arts or equivalent from an accredited art/design school or university
• Min. of 3 years professional experience as an Art Director in print and design creative
• Proficient in all the Graphic Design software – Photoshop, Illustrator, InDesign, Freehand is preferably.
• Sound knowledge in print production process preferred

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Design and develop ATE (Automated Test Equipment) programs for new products, covering both production and characterization testing.
• Engage in hands-on testing debugging, conduct RMA analysis, and enhance testing solutions for both hardware and software.
• Develop a test plan for the product, including scheduling, resource needs, and overseeing project tracking and execution.

Requirements:

• Degree in Electrical/Electronics Engineering
• At least 3 years of leadership experience in ATE test program development.
• Proficient in C++/ VB, ATE testers and Chroma.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at

www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Establish, maintain, and improve the Quality Management System (QMS) to meet regulatory and Class Approval requirements.
• Lead quality initiatives and promote a quality culture across the company, ensuring continuous performance improvement.
• Coordinate and conduct audits, report outcomes, and ensure corrective actions are implemented effectively.
• Support teams in conducting root cause analysis and incident investigations, and compile reports in accordance with regulatory standards.
• Train employees on QMS processes and ensure clear communication of quality procedures and responsibilities.
• Manage budgets for QMS projects, oversee licensing, and document quality approvals and procedures across allocated sites.

Requirements:

• Bachelor’s Degree in Engineering with ISO 9001: 2015 certification.
• At least of 5 years of experience in Quality Assurance and management in the aviation or marine industries.
• Completion of the CAAS M10/L11/L12 Examination and ability to interpret CMM, including Illustrated Part Listings (IPL).
• Experience collaborating with OEMs for capability expansion and familiarity with Lean, Kaizen, and 5S methodologies.
• Knowledge of relevant quality standards and regulations in the marine, defence, and aviation sectors, along with practical experience in Quality Management Systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Position : Credit Control/Debt Manager (Purchase Hire-Automotive/Consumer Finances)
• Location : Sin Ming Drive
• Working hours : Monday - Friday 9am - 6pm
• Salary (commensurate with experience) : Up to $6500 + AWS + Performance Bonus + 14 Days Annual Leave
• Duration : Permanent
• Industry : Automotive/Automobile

Main Responsibilities:

• Execute and oversee the collections department’s daily operational activities
• Develop and implement effective collection strategies to minimise delinquency rates and reduce bad debt.
• Analyse collection metrics to identify areas for improvement and ensure targets are met.
• Collaborate with other departments to enhance overall customer experience and resolve issues
• Manage communication with customers regarding overdue accounts, using a balanced approach of firmness and empathy.
• Resolve escalated customer complaints and negotiate payment arrangements or settlements.
• Develop customer retention strategies to enhance loyalty and minimise defaults.
• Ensure adherence to legal and regulatory requirements related to collections and hire purchase agreements.
• Maintain accurate records of customer interaction and payment agreements.
• Identify and implement process improvements to streamline collections operations and to enhance efficiency.
• Stay updated on industry best practices.
• Liaise with solicitors regarding collections disputes and escalations.
• Other ad-hoc activities assigned

Requirements:

• Minimum 5 years’ proven collections experience in the hire purchase or financial services industry
• Minimum Degree or equivalent qualification
• Strong knowledge of the Hire Purchase Act is a plus
• Bilingual in English and Mandarin to converse with Mandarin speaking associates

Email to: [email protected] or call me at: 6398 5682 for more information.

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Diana Okta Tio

Deputy Consulting Director (APAC)

Reg no.: R2094678

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Duty Manager

Monthly Salary: $3,000-$3,500
Working Location: Tanjong Pagar
Working Days: 5 Days (Based on Roster)
Working Hours: 7am-4.30pm / 12-9.30pm / 10.30pm-8am (subjected to change)

Job Description

• To assist the Front Office Manager and Assistant Front Office Manager to supervise and coordinate the daily front desk operations.
• To be proactive thinking, to be able to react fast to problems, and to make sound management decisions.
• Able to show responsibility and make decisions to handle any operations issues that may arise in the absence of the management.
• To welcome and bid farewell to all VIP guests.
• To develop and maintain close business contacts with house guests and provide personalized service whenever possible.
• To handle complaints or incidents/accidents occurring in the hotel when necessary.
• Record all complaints into logbook for management and all departments' attention or follow up.
• Respond to emergency calls, fire alarm, power failure, computer and medical attention and coordinate with respective departments and contacts.
• Be familiar with and ensure that all preparations for VIP and group arrivals and departures are well organized.

Job Requirements

• Minimum 2 years of relevant experience

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

The role of a Technical Delivery Manager (TDM) is to lead, guide and manage the technical aspects of projects through design, build and implementation phases. They are responsible for ensuring the successful delivery of technology projects by collaborating with cross-functional teams, managing project timelines, and overseeing the development process. TDMs play a crucial role in bridging the gap between business requirements and technical solutions, making them instrumental in driving digital transformation initiatives within organizations.

Overall Responsibilities:

• Manage the end-to-end technical delivery of large IT projects, including scope, cost, quality, and time management; stakeholder communications; risk, issue, and dependency management; and project reporting and governance.

• Develop and maintain project plans, status reports, and other project-related documentation to ensure effective communication among stakeholders and project team members.

• Lead and mentor a team of developers, providing guidance and support throughout the project lifecycle.

• Collaborate with cross-functional teams, including business analysts, project managers, and other stakeholders, to ensure alignment and effective communication.

• Identify and mitigate risks and issues related to technical deliverables, proactively resolving any roadblocks to ensure project success.

• Ensure adherence to coding standards, best practices, and security guidelines across all development activities.

• Provide regular updates on project progress, highlighting key milestones, risks, and issues to relevant stakeholders.

• Contribute to the continuous improvement of development processes and methodologies.

• Conduct code reviews and provide constructive feedback to team members to ensure high-quality deliverables.

1. Project Delivery Management

a. Plan technical deliverables (including any system enhancements and upgrades) to meet Project’s requirements within allocated budget

b. Manage and coordinate across different application teams to manage technical dependencies of the solution

c. Monitor and manage risks/issues related to technical delivery

d. Provide status update related to technical delivery

e. Report to Program and/or Project Manager for the strategic program

2. Requirements Management

a. Partner with SA & subject matter experts to understand and implement functional and technical requirements

b. Provide systems input to specification phase (e.g., effort estimates, high-level delivery plan) based on impact assessment (e.g., function points)

3. Design & Development

a. Partner with Domain Architects, Dev. Manager, and Security Architect to ensure solution design complies with enterprise design principles, security and control standards

b. Partner with Development Manager in managing application teams to build the enhancements

4. Test Management

a. Partner with Test Manager to ensure completion of SIT, UAT testing, performance/load testing and application security testing with quality results

b. Work with GIS to facilitate completion of penetration testing and remediation of findings in accordance with Mitigation Plan

c. Work with GIPS on Infra requirements.

5. Implementation Management

a. Prepare technical implementation plan across application teams

b. Coordinate technical implementation activities across application teams to ensure production cutover and adequate post-implementation support

Key Skills:

• Experience with managing end to end implementation of projects.

• Experience with managing and working with external vendors/teams.

• Database (Ability to use and understand for the purpose of analysis and design and investigation)

• Analyse Requirements and form solutions for the application.

About Allkin

Founded in 1978 as Singapore's first family service centre, Allkin Singapore (formerly known as AMKFSC Community Services) is a leading community-driven social service agency that believes everyone has the potential to create positive change, regardless of age, race, or background.

Through our service offerings, strategic partnerships, and community initiatives, we unlock opportunities for vulnerable individuals and families to overcome life's challenges, pursue a brighter future, and inspire others to do the same. Today, Allkin uplifts and journeys with diverse communities such as children, youths, families, and seniors at close to 40 touchpoints across Singapore.

Reporting to the Programme Lead, the Community Case Manager is key in managing care services for clients and enhancing the capabilities of community carers.

Roles & Responsibilities:

Client Care

• Conduct home visits to assess clients' needs and create personalized care plans.
• Perform psycho-social assessments to recommend suitable service linkages.
• Administer nursing procedures (e.g., monitoring vital signs) in home settings, ensuring safe and efficient use of resources.
• Educate patients and caregivers to improve health outcomes and self-care.
• Collaborate with external healthcare partners to coordinate seamless care.
• Maintain accurate visit logs and client documentation.

Team Leadership & Development

• Lead and support a team of micro-jobbers, overseeing skill development and work scheduling/assignments.
• Provide guidance on job-related tasks and address challenges faced by micro-jobbers.
• Attend trainings and case conferences to enhance client care and support for caregivers.

Strategic & Administrative Support

• Collaborate with the Programme Lead to plan, execute and enhance program operations and strategic direction.
• Engage in projects as assigned by supervisors.
• Handle administrative tasks, including data collection and report preparation.
• Ensuring compliance with healthcare regulations and organizational policies.

Candidate Profile:

• Registered Nurse with the Singapore Nursing Board.
• Diploma or degree in Nursing.
• Minimum 3 years of experience, with at least 1 year in community nursing preferred.
• Additional qualifications in social work or case management are advantageous.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Passion for elderly care in community settings.
• Proficient in Microsoft Office.

Responsibilites:

• To plan, develop and implement the organizational strategy and framework for patients’ relations and positive experience in the patients' journey of care
• To oversee and be responsible for the communications and patients’ relations matters of through befriending and building of a strong rapport with the patients and their family.
• To collaborate with HODs and line staff to operationalize the patients experience strategy.
• To provide expertise and resources in educating the Head of Departments and line staff in the philosophy and techniques of patients experience improvement.
• To set benchmarks/targets for evaluating the effectiveness of the patients’ relations services and programmes for the purpose of continuous improvement.

Principal Responsibilities

1) Patients Relations Engagements

• To establish contact with patients and their family (next-of-kin or spokesperson or designated caregiver) at the point of referral (hospital tour) or upon admission to the wards.
• To be the point person of the hospital for the patients and their family.
• To implement workflow to ensure a positive experience at every touch point with patients and their family.
• To identify caregivers stress and discern sensitive issues and offer counsel/suggestions to solve the problem or to handle the situation.
• In any crisis situation to advise and support the Head of Department and the staff on the appropriate approach and action to be taken to diffuse anger and tension, at the same time relate to the patient and his/her family to offer empathy and counselling, where necessary, to calm the situation. Offer practical solutions and support to the patient and the family where caregiver stress has been identified.
• Identify and assist/support staff andHead of Departments who are struggling with patients’ relations and communication issues.
• To supervise, train and mentor the team of Ward Ambassadors who are part of the Patients Relations Team.
• To review and assist in handling feedback and complaints received through the Patients Feedback Form with appropriate (verbal/written) responses.

2) Patients Experience Programmes

• To work with Corporate Communications, Pastoral Care Services and Nursing in organizing patients’ engagement events.
• To develop programmes and events to promote patients’ engagement and improve patients experience.

3) Family/Caregivers Engagement

• To proactively identify caregivers stress and engage caregivers in conversations for the purpose of offering empathy and support, solutions and resources that will enable them to cope better.
• To collaborate with external agencies like Caregivers Alliance in supporting the caregivers and post discharge follow up.
• To participate in ward processes relevant to patients’ relations and experience.

Secondary Responsibilities

• To provide training in dementia care to staff as well as to caregivers.
• To carry out duties and responsibilities that may be assigned from time to time.

Job Requirements

• min. Diploma/Degree in Public relations, Communications and Counselling related field of study
• Prior 3-4 years of relevant working experience in hospitality or healthcare public relations or caregiver support and counselling.
• Minimum 4-5 years relevant experience in a managerial role.
• Prior 2-3 years of patient relations work experience from Healthcare/Social Service industry
• Has excellent interpersonal and communication skills.

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12. Able to front Service Desk to stakeholders for clarification and enquiries.

• Working location at Changi Airfreight Centre

• Working hour: Monday – Friday (8:30am – 6:00pm)

• AWS + Variable Bonus

• Excellent Welfare & Benefits

• Well Established MNC Freight Forwarding Company

Job Scope

• Supervise Ocean Operation Team in professional manner, to be in line with company BP and Budget.
• To source lower cost and better service with approved vendors and co-loaders, to maximize monthly Ocean GP and provide good rate and service to sales to secure more business.
• To work with Ocean leader to come out workable and aggressive yearly BP and Budget.
• Reply overseas offices the daily rate request as well as RFQ /Bidding.
• Other assignment by management if any.

Requirement

• GCE O Level / Diploma in Logistics Management and above
• 3 – 5 years of relevant working experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492