Join Our Team at Thatz International Pte Ltd
Are you ready to embrace the new opportunities in the ever-evolving landscape of technology? At Thatz International Pte Ltd, we are committed to identifying exceptional talents to drive the growth of our Next-Generation digital solutions and services in the new norm. If you're passionate about leveraging technology to make a difference, we want to hear from you!
Our CORE VALUES:
· Integrity
· System
· Consistency
· Forward Looking
· Humanity, and
· Environmental Friendly
L1 Support Engineer
Work Location: Central, Singapore
Job Type: 2 Years Contract, subject to renewal
About the Role:
We are seeking a proactive and skilled L1 Support Engineer to join our IT team in providing top-notch technical support to end-users in the financial services sector. The ideal candidate will have a strong foundation in Azure and Microsoft technologies, a basic understanding of networking equipment such as ARUBA Access Points and Fortinet Firewalls, and the ability to resolve end-user IT issues efficiently.
Primary Responsibilities:
- Serve as the first point of contact for all IT-related issues, including hardware, software, and connectivity problems.
- Troubleshoot and resolve issues raised by end-users (EU) in a timely and effective manner.
- Document and escalate complex technical issues to higher support tiers when necessary.
- Support and maintain Microsoft 365 applications and related services.
- Assist with basic Azure cloud platform administration, including user management and resource monitoring.
- Provide basic support for ARUBA Access Points and Fortinet Firewalls, including monitoring, configuration, and troubleshooting.
- Collaborate with senior network engineers to address advanced network issues.
- Conduct routine checks on IT systems to ensure reliability and performance.
- Assist in deploying patches, updates, and configurations as required.
- Work closely with other IT team members to maintain a high level of IT service delivery.
- Ensure clear and professional communication with end-users to understand and address their concerns.
- Perform other related tasks as when required.
Job Requirements:
- 1-2 years of experience in an IT support or similar role, preferably within the financial services sector or SME environment.
- Strong knowledge of Microsoft technologies, including Microsoft 365 and Windows OS.
- Basic understanding of Azure cloud platform administration.
- Familiarity with ARUBA Access Points and Fortinet Firewall configurations.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills to interact effectively with end-users.
- Ability to prioritize and manage multiple tasks in a high-pressure environment.
How to Apply:
Ready to join Thatz? You can apply through our NextGig.Asia job portal, which is hosted by Thatz International. The job post can be easily found at https://nextgig.asia/Talents/JobSearch/External/?companyname=Thatz%20International%20Pte%20Ltd. Simply sign up and submit your application at https://nextgig.asia/ or send your resume to [email protected].
Shortlisted candidates will be contacted.
Equal Opportunity Employer:
We are committed to fair employment practices and consider all applications based on merit. We encourage diversity and do not discriminate based on race, religion, gender, or any other characteristic.
Data Protection:
Your privacy matters to us. By applying to this job advertisement, you consent to the collection, usage, and/or disclosure of your personal data in compliance with the Personal Data Protection Act.
Our Associate Recruitment Company:
Established in the Year 2000, Thatz Resources Pte Ltd (Agency License No. 04S4557) has been dedicated to matching top IT talent with our clients’ needs across all levels.
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