1. Hospitality Leadership
2. Managing Financial Budgets & Monitoring Costs
3. Maintaining Financial Records & Reports
4. Hiring & Training Staff
5. Rostering Staff
6. Handling Employee Issues & Conflicts
7. Ensuring Customer Satisfaction & Building Customer Relationships
8. Planning Menus, Pricing & Maintaining Food Quality
9. Managing Inventory & Ordering Supplies
10. Maintaining Environmental, Food Safety & Sanitation Practice

1. Hospitality Leadership

The role of a restaurant manager is to lead the restaurant. They drive company culture and customer satisfaction by managing every aspect of a restaurant to ensure it runs smoothly and makes a profit.

This requires both hard and soft skills to effectively juggle priorities, motivate staff, be creative in increasing revenue and stay ahead of the competition. It also requires financial, marketing, supply chain and employee management skills. To level up, restaurant managers must also optimise policies and procedures because lower outgoing costs and speed are both key to a restaurant's success.

2. Managing Financial Budgets & Monitoring Costs

Restaurant managers require commercial awareness and acute financial management skills. They work closely with the restaurant owner (or in some cases are the owner) to forecast the financial budget, set periodic sales targets and manage the profit and loss statement (P&L). While also controlling operational costs, approving timesheets, sending invoices and ensuring there is enough cash flow for the payroll process to pay employees and suppliers.

They may also need to balance the income after every shift or delegate cash management to another employee.

3. Maintaining Financial Records & Reports

Making money is vital to hospitality management and running a restaurant business. Part of the duties and responsibilities of a restaurant manager is to report on business performance, identifying areas for improvement and opportunities for growth for the restaurant, including maintaining relevant financial records for business and tax needs.

Pulling data from restaurant management software can help pinpoint ways to streamline operations and costs. With ResDiary, restaurants can easily gain complete visibility into their business, compare booking history, identify patterns and predict future trends to help make evidence-based decisions.

4. Hiring & Training Staff

The responsibilities of a restaurant manager are to employ and educate all staff for optimal restaurant operations, including:

• Front Of House (FOH) - host, maitre d'/head waiter, waiters/servers, sommelier, bar staff, runner, busser
• Back of House (BOH) - head chef, executive chef, sous chef, kitchen manager, dishwasher
• Restaurant Operations staff - assistant restaurant manager, cleaning team

The restaurant manager will set the expectations, hire and onboard new employees, outline responsibilities, provide training, support and supervise staff to ensure they’re working in line with the restaurant’s values and policies. This includes conducting periodic reviews to evaluate staff and promote employees for great work.

5. Rostering Staff

A restaurant has many moving parts, and effective staff scheduling is crucial to the success of the restaurant’s operations. The restaurant manager must balance between ensuring the restaurant is probably staffed to meet customer demand while maintaining reasonable labour costs that maximise profitability. Efficiently scheduling rosters or shifts means managing employees and aligning with their availability, assigning roles that play to their strengths and experience, while being adaptable to the businesses changing needs and staff leave. High organisational skills, knowledge of all jobs within the restaurant and flexibility to switch between these roles during peak times or breaks are needed.

6. Handling Employee Issues & Conflicts

Restaurant manager responsibilities extend to handling team conflicts between staff and any disputes they may also have with customers. They will need to mediate between the two parties to create the best restaurant experience for all. This means that meeting customer expectations is as important as maintaining a strong workforce, retaining staff and ensuring a healthy work environment.

7. Ensuring Customer Satisfaction & Building Customer Relationships

A good restaurant manager brings a high level of communication skills, problem-solving skills and excellent customer service skills to the table to ensure the ultimate in guest satisfaction. Memorable and pleasant dining experiences extend across all contact points.

From the ease of booking, all the way to responding to guest feedback and customer complaints in person and online. A restaurant manager must then have a cool head under pressure, be adaptable, listen and provide suitable solutions.

Building and establishing positive relationships helps with customer retention, customer recommendations and brand awareness. Their direct feedback can also inform future decisions on improving the overall dining experience.

8. Planning Menus, Pricing & Maintaining Food Quality

The restaurant industry drives food innovation through culinary experimentation and experiences. As the restaurant manager maintains the operations of the business, they set the direction, financial and supply limitations for the restaurant menu. Designed in collaboration with the head chef, the restaurant manager will research and plan food and beverage menus.

They will develop a menu pricing strategy to optimise supply costs and adjust as required to maximise profit. Whilst also meeting the needs and monitory standards of supply, food quality and presentation.

9. Managing Inventory & Ordering Supplies

Supply chain and inventory management is an important role of a restaurant manager or part of a kitchen manager’s responsibilities in larger restaurants. Basically, this means that the kitchen and restaurant are stocked with everything that both staff and diners need to do their job or enjoy their dining experience. Including ordering and managing required stock levels of food ingredients, condiments, cookware, tableware and staff uniforms. This also involves relationship building with suppliers and implementing monitoring systems to keep track of low stock, loss or theft.

Meeting health and safety regulations are an important part of operating a restaurant and is part of the restaurant manager’s duties and responsibilities.

They ensure that the overall safety of the restaurant environment, equipment, facilities, government licencing, valid hospitality certifications, sanitation compliance and food safety standards are maintained for both staff and customers. This extends to implementing safety policies and procedures, including overseeing any necessary repairs and renovations.

The main skills you need to be a restaurant manager are leadership, organisational, customer service and problem-solving skills. Hospitality/Food & Beverage (F&B) industry knowledge and proven work experience are usually required. A degree in Business Administration or accreditation in business or hospitality management is a plus.

Restaurant managers work in both large and small local restaurant businesses, restaurant chains, hotels and resorts. Their roles and responsibilities will differ based on the size of the restaurant, the number of employed staff and the customer base.

Discover how your team can work more happily and efficiently with help from the right technology, like ResDiary's restaurant booking system. We've created a great guide to help you optimise operations in your restaurant.

1. Receive training and perform duties in various sections of company’s operations such as Service Department, Kitchen Department, Supporting Function Department etc;

2. Gain deep and thorough knowledge of the company’s restaurant operation by rotating on each position;

3. Learn from experienced employees to acquire information about methods, procedures, and standards required to perform and excel in your training;

4. Progressively master the skills to run restaurant operations.

5. Acknowledge and achieve performance goals and objectives defined by management.

6. Consistently monitor individual performance and progression with your superior and management.

7. Upon completion of all basic training, set new goals and objectives with the management for your progression in the company.

8. Provide support as needed in various departments;

9. Perform ad-hoc duties as assigned by your superior.

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus

Responsibilities:

• Work closely with Product Owner, Product Manager and Development Team on project schedule, issues and escalation.
• Plan for and justify project IT resource allocation, including securing approval; monitor and track project resource usage.
• Work with Product Owner and Product Manager to craft and refine user stories by providing technical analysis; and building the Product Backlog with prioritization.
• Review and participate in technical proposal or solution, system design and architecture to ensure they are of quality, while adhering to all standards, governance, and policies.
• Propose feasible ideas and solutions or engage subject matter expert to provide aid and improve the quality of the product.
• Coordinate with relevant project teams of interfacing systems to ensure smooth end-to-end workflows can be achieved reliably, and efficiently.
• Work with Product Owner, Product Manager and Development Team to plan and design UAT, coordinate and monitor progress and ensure acceptance of UAT.
• Review and ensure that all documentations are complete and of quality.
• Maintain and continuously refine Product Backlog.

Requirements:

• Have strong background in Computer Science, Computer or Electronics Engineering, Information Technology or related technical discipline.
• Have minimal 3 years business analyst experience in software development projects and working experience in an Agile environment and Cloud platform.
• Possess the ability to work effectively and independently under pressure, meet deadlines, multitask and to prioritize tasks effectively.
• Possess business case and user-stories development skills.
• Possess good communication skills, ability to articulate technology concepts, participate in discussions on requirements with stakeholders.
• Possess strong collaboration skills, ability to partner and work effectively across teams and with business stakeholders in development as well as problem solving.
• Possess good knowledge of web, mobile and Cloud technologies, and their impact and feasibility on design solutions.
• Experience with Confluence, JIRA, GitLab, SonarQube, BPM modelling techniques and methods will be an added advantage.

Toppan Ecquaria is an equal opportunity employer and values diversity within our company. We welcome all interested candidates to apply for this position, however, we regret to inform that only shortlisted candidates will be contacted by us for an interview.

Find us at www.topppanecquaria.com or www.linkedin.com/company/toppan-ecquaria

For more career opportunities, please visit our career site at:- https://toppanecquaria.com/careers/job-openings?utm_source=Jobstreet&utm_medium=Page&utm_campaign=2020

(Please copy & paste the above link onto your browser)

Responsibilities:

• Design the development roadmap according to the strategic vision and goals.
• Create and review Product Requirements Document (PRD) for easy tracking within the project group.
• Ensure the project is executed according to schedule to meet the deadlines.
• Communicate with Engineers / Designers as well as internal stakeholders to ensure they meet users' needs and those that offer the greatest value are prioritized.
• Constant refinement on workflow design to ensure the platform is intuitive for seamless operation to optimize conversion rate in the designated markets.
• Support the Regional/Global Heads and work with different stakeholders to coordinate the implementation of product.
• Articulate new features and enhancements to users and internal stakeholders.
• Support ongoing product use, create documentation that outlines changes regarding the functionality and provide support to users.
• Track and analyze key user metrics to form feedback loop for continuous improvements.

Requirements:

• 5+ years of proven experience as a Product Manager from Technology, Fin-tech, Finance industry.
• Experience in product lifecycle management, preferably in an agile framework.
• Strong time-management and organizational skills with ability to objectively prioritize.
• Logical thinker with ability to identify and articulate rationale, assumptions, and risks.
• Excellent relationship building and communication skills.
• Self-starter who is able thrive in a fast-paced, collaborative and cross-functional environment that is results-driven.
• Proficiency in written and spoken English is a must.

Job Description

• Define product vision, strategy, and roadmap based on business research, customer (internal/external) needs, and competitive analysis.
• Collaborate with cross-functional teams, including business, engineering, and BI/ML, to develop and launch new products or enhancements.
• Conduct audience and process research and analysis to identify customer needs and opportunities for product growth.
• Lead and manage product and project teams to ensure that delivery is up to impact outcomes, time, cost, quality, governance, and satisfaction, as per agreed product roadmaps.
• Prioritize product features and enhancements, working closely with development teams to ensure timely delivery.
• Gather and incorporate feedback from customers, stakeholders, and market trends to continuously improve products.
• Define and lead training and user engagement strategy to ensure solution adoption.
• Responsible for software, hardware, and professional services contracts and budgets.
• Monitors the emergence of new data development technologies and methodologies and where appropriate applies it to the data analytics development process.

Job Requirements

• Advanced degree or equivalent experience in Computer Science, Engineering, or Information Systems.
• 10+ years of experience in Data Analytics.
• 7+ years of experience in Data-intensive product development.
• Proven record of working with analytics, and ML/AI solutions.
• Professional Certification in Agile (preferable).
• Good knowledge of at least one of the functional areas: customer relationships and sales, e-com/freight forwarding/express/logistics operations, and service operations.
• Experience with data modeling principles, DWH.
• Experience with Tableau/ Power BI/ Cognos.
• Experience working Agile and DevOps; familiar with DataOps.
• Understanding of cloud storage, hosting, and computing environments.
• Must be able to work collaboratively with cross-functional cross-geographical teams to analyze and understand business needs.
• Good oral and written English: ready to present to a technical audience.

Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential.

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 50,000 businesses using our suite of products.

For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn’s Top Startup in Singapore. In 2023, we also made it to CB Insights’ Top 100 Global Fintech List.

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.

Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space!

About the role:

At Aspire, we have very ambitious plans of scaling to new geographies, and be the #1 Business Account everywhere we operate.

Our ultimate goal is to make Aspire the primary business account for our customers. To achieve this, we must ensure Aspire supports all their financial workflows seamlessly.

This requires a deep understanding of these workflows in every market we serve, identifying product gaps, determining how we can stand out, and crafting a tailored product strategy and roadmap for each market.

We are seeking a highly skilled and motivated Senior Product Manager to help lead such initiatives. You will be responsible for leading the strategy, development, and coordination of the efforts to build Payments and Software Capabilities. You will work closely with engineering, design, operations, and business teams to ensure our product offerings meet the needs of our customers.

Key Responsibilities:

• Market Analysis: Conduct market research to stay abreast of industry trends, competitive landscape, and customer needs to inform product decisions.
• Strategy & Product Roadmap Development: Define and drive the product strategy to ensure that we can stay #1 in each of our target markets, ensuring alignment with the company’s overall goals and objectives. Derive clear roadmaps.
• Stakeholder Management: Collaborate with internal stakeholders, including engineering, operations, and commercial teams, to gather requirements and ensure successful project execution.
• Technical Expertise: Understand technical aspects of payment integrations to effectively communicate with engineering teams and troubleshoot issues as they arise.
• Performance Monitoring: Track and analyse key performance metrics to measure the success of integrations and identify areas for improvement.
• Compliance: Ensure all integrations comply with relevant regulations and security standards.

Minimum qualifications:

• 5 years working experience as a Product Manager or Senior Product Manager
• Experience in FinTech sector, ideally in B2B Neobanks
• Strong sense of initiative. Thrives in ambiguity, quickly clarifies complex topics, simplifies them for stakeholders, and develops clear, actionable plans.
• Demonstrated sharp problem-solving skills with strong attention to details
• Ability to drive negotiations with different stakeholders to make informed trade-offs
• Data-driven - has the ability to extract insights from raw data and communicate them clearly
• Outstanding communication, presentation and leadership skills

Preferred qualifications:

• Has experience launching Products from 0 to 1

COMPANY DESCRIPTION

As the world's leading owner and operator of LPG carriers with five decades of operating experience, BW LPG promotes competitive, sustainable solutions to secure value for society and our stakeholders.

Our global footprint spans seven countries with 17 nationalities represented across our workforce. Our fleet of 39 Very Large Gas Carriers (VLGC) offer a total carrying capacity of over 3 million CBM. From spot voyages and time charters to Contracts of Affreightments (CoAs), our emphasis on flexible, reliable service has earned the trust of leading oil companies as well as trading and utility companies. More information about BW LPG can be found at www.bwlpg.com.

BW LPG is associated with BW Group, a leading global maritime company involved in shipping, floating infrastructure, deepwater oil & gas production, and new sustainable technologies. Founded in 1955 by Sir YK Pao, BW controls a fleet of over 490 vessels transporting oil, gas and dry commodities, with its 200 LNG and LPG ships constituting the largest gas fleet in the world. In the renewables space, the group has investments in solar, wind, batteries, biofuels and water treatment. BW LPG, as a member of the BW Group, is one of Forbes World's Best Employers 2023.

RESPONSIBILITIES

Summary:

The Product Owner will oversee the end-to-end delivery and operations of data analytics products and solutions.

Acting as both a strategist and liaison, this role bridges business objectives with technical requirements, driving the roadmap and requirements for analytics initiatives.

Key Responsibilities:

Engage with stakeholders to gather business needs, translate them into technical solutions, and lead the prioritization of deliveries in alignment with business goals.

Proactively consult on analytics solutions with the support of the BI and Analytics team, fostering cross-functional collaboration to deliver impactful data-driven solutions.

Collaborate with Data Engineers to ensure the data architecture supports business needs and work with Data Analysts to deliver actionable insights that can be effectively utilized by stakeholders.

Skills:

• Exceptional collaboration and analytical skills: adept at aligning data solutions with business needs through creative problem-solving in dynamic environments. Strong in translating data insights to both technical and non-technical stakeholders.
• Define and manage the product roadmap: Develop a strategic roadmap for analytics products, aligning initiatives with business objectives and regularly updating it based on feedback and changing priorities.
• Gather, translate, and document requirements: Engage with stakeholders to capture business objectives, translate them into actionable requirements, and maintain clear documentation for technical teams.
• Oversee end-to-end delivery of analytics products: Collaborate closely with Data Engineers, Analysts, and stakeholders to ensure the successful delivery of dashboards, reports, and analytics solutions from design, through development and testing to
• Go-to-market strategy: Oversee change management, drive user adoption, and monitor the performance of analytics products to ensure deliverables meet user expectations and maximize business value.
• UX/UI design: Ability to develop detailed wireframes and UX/UI designs using tools like Figma, enhancing the user experience and ensuring functional design implementation.

• 5+ Years in Product Management/Business Analysis: Proven track record in managing product lifecycle and requirement documentation for analytics products.
• Consulting and Business Transformation: Experience in providing expert advice on analytics and data-driven projects, ensuring solutions align with business objectives, and driving continuous improvement in processes.

The position will be based in Singapore.

Only shortlisted candidates will be notified.

Who we are looking for

The Product Specialist plays an integral role in the ongoing relationship management of existing clients to educate clients and prospects in the use, features and benefits of the Charles River Investment Management Solution & Alpha Data Platform (collectively the Alpha Platform) across multiple Asset Classes within Asian Pacific Markets. The role will additionally involve some participation in pre sales engagements as required. As a Product Specialist you will be responsible for remaining current on the latest in the Alpha Platform technology as well as best practices for deployment across our clients. You will leverage your experience with the Alpha Platform to work primarily with Traders, Managers and Operations professionals, ensuring they get the most value from the platform.Reporting to the Manager of Sales Engineering - APAC and ultimately to the Director of Sales - APAC, this role involves enhancing CRD’s regional footprint within the existing client base to maximise the benefits of the solution and extending usage to other areas of the platform, through active client engagement, demonstrations, one-to-one workshops and targeted client & prospect events. As a subject matter expert, the role works closely with both the Sales, Client Management and Support teams to ensure all product, workflow, and best practice questions and objections are thoroughly addressed. A core component is understanding the business requirements and the ability to present and demonstrate our platform solutions to maximise value to the client. This is a senior role and the Product Specialist must be perceived as highly credible and knowledgeable in both the investment industry and all Alpha Platform solutions.

Why this role is important to us

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019.

What you will be responsible for

Based in Singapore, the role involves demonstrating Alpha Platform solutions to many of the world’s most significant investment management, wealth management, banking and insurance companies.

• To be a product expert on the CR IMS and Alpha Data Platform.
• Liaison between market participants, existing clients, internal stakeholders.
• Close interaction with Charles River Relationship Management and Sales team to drive forward end-client adoption of our solutions and drive new opportunities.
• Forge relationships with Charles River clients through business and social contact.
• Travel to clients and prospective clients across Asia Pacific.
• To quickly become familiar with developments of and enhancements to CR IMS and Alpha Data Platform.
• Informal training of Charles River Sales team, Relationship Management team, implementation staff and clients in the product.
• Assist with RFPs and POCs

The role requires the successful applicant to allocate time as follows:

• 25% Organise and run client engagements and detailed workshops with business units and end users
• 25% preparation and detailed product presentation and demonstration to highly sophisticated investment professionals
• 25% follow-up with clients & prospects to close out any unanswered questions or objections.
• 10% assist with RFPs or request for information preparation.
• 10% self training on product featurs and training of internal teams on how clients are using the system.
• 5% represent CRD at conferences and Industry trade show events.

What we value

These skills will help you succeed in this role:

• An understanding of investment markets from a front and/or middle office perspective and what each user persona requires to be effective.
• Must have technical acumen to understand requirements and objections and be able to articulate and demonstrate CRD advantages.
• Excellent organisation skills; ability to manage multiple complex tasks simultaneously and meet self-imposed deadlines in a dynamic environment.
• Foster relationships with senior market practitioners in large and small corporations.
• Superior oral and written communication and interpersonal skills.
• Able to differentiate and work at strategic and tactical levels simultaneously.
• Consultative presentation style to diverse and complex audiences
• High degree of proficiency in navigating front and middle office investment applications
• Language skills – Mandarin, Cantonese, Korean, Japanese or Thai would also be an advantage, but not mandatory.

Education & Preferred Qualifications

• Experience in the financial markets industry is mandatory.
• Minimum of 4-5 years of Financial Services industry background and experience with investment management software and/or data solutions,
• Bachelors Degree from a leading university in Business Management, Economics, Finance, Computer Science

Additional requirements

• 20-30% estimated Asia-Pacific regional travel.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Job Descriptions:

• Receive training and perform duties in service/kitchen department
• Assist Outlet Manager/Overall responsible for the smooth operations of the restaurant
• Gain deep and thorough knowledge of the restaurant operation by rotating on each position
• Perform cashiering duties and maintain cleanliness and general upkeep of the restaurant
• Participate in initiatives to further improve service standards and procedures
• Observe high standards of mise en place with attention to detail
• Generate daily sales report and present to company's management
• Perform stock ordering and controlling in daily basis
• Perform effective problem solving skill when necessary
• Delivering superior food and beverage service and maximizing customer satisfaction
• Promote upselling of food and services
• Responsible for planning weekly/monthly schedule of manpower
• Any other tasks as and when assigned by Management

Job Requirements:

• At least 1 to 2 years of food & beverage industry experience
• Highly customer service oriented
• Exhibit strong leadership skills
• Cheerful, and fun-loving individual who likes communicating with people

Jobmatch Recruitment Pte Ltd

License No: 17C8617

EA Registration No: R23112637

EA Personnel: Nguyen Thi Phuong Thao

60 Albert St, #10-09 OG Albert Complex, Singapore 189969

Responsibilities :

· Developing Sales Strategies for assinged Products & Territory

· Presenting & Promoting a range of key pharmaceutical/Nutraceutical products to Specialists/GP Doctors

· Developing/Growing business in the assigned territoty

· Achieving key sales/business objectives

Requirements :

· Degree/Diploma in Biological Science Preferred

· 1 to 2 years of experience in Pharma Sales preferred ( Experience covering Specialist Drs advantage)

· Strong Sales Personality, Positive Attitude with Passion for success

· Successful Track Record in Achieving Sales Results

· Experience in Covering/Handling Specialists such as O& G's, Ortho's, Neuro's will be an advantage

· Energetic, Independent & Highly Self-motivated

· Excellent Command of English Language

For qualified candidates we offer a Competitive package of Basic, Allowance and Very Attractive Incentives.

Apply with your full CV which includes current salary (Basic & Fixed Allowance), Expected Salary (Basic & Fixed Allowance).

Only shortlisted candidate will be notified.

Working location : Jurong East/Ang Mo Kio

Responsibilities

• Conduct market research on commercial-defense products with AI technologies to identify market demand and growth opportunities.
• Provide leadership and data-driven reports on market trends, customer demands, and emerging technologies that could influence business strategy
• Manage certification processes and ensure compliance to industry regulations for advanced networks, sensors, and AI technologies.
• Develop and implement pricing strategies
• Lead the development and execution of GTM strategies for advanced networks, sensors, and AI products, targeting both regional and global market penetration
• Partner with Marketing and International Business to execute GTM plans that align with customer needs and business objectives

Requirements

• Degree in Business, Engineering or a related field; or certifications in Digitalisation, AI and Data Science
• Experience in business model innovation, go-to-market analysis, compliance and commercialisation in the AI, telecommunications and tech sectors
• Understanding of market dynamics and regulatory requirements
• Knowledge of compliance and certification processes relevant to the industry
• Experience in implementing pricing strategies and go-to-market plans
• Proficiency with advanced networks and sensors with AI applications

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Duties and Responsibilities

• Provide service to customers in accordance with the Company’s service standards and guidelines
• Receive and perform in-store and delivery orders
• Cashiering and sales reporting
• Cooking and preparation of food and drinks items for sale
• Inventory and stock management, estimate stock requirement and place orders, moving and arrangement of stocks when delivered
• Monitor and maintain food quality and safety in compliance with the Company’s safety and risk management policies and procedures
• Maintain store cleanliness and hygiene, clean workstations and equipment following all Company’s rules and procedures.
• Store opening and closing duties
• Understudy Outlet Manager/ Assistant Outlet Manager on all aspects to achieve profit and productivity targets.
• Understudy Outlet Manager/ Assistant Outlet Manager on training and developing of F&B staff
• Understudy Outlet Manager/ Assistant to ensure Outlet Compliance with authority and company regulations in aspects including but not limited to hygiene, workplace safety, sales reporting, cash management, marketing displays, and inventory controls
• Other ad-hoc duties when required

Job Duties:

• Ensure consistent quality of food and beverages for all customers.

• Provide excellent customer service at the counter.

• Adhere to health, safety, and sanitation guidelines to maintain hygiene standards.

• Maintain cleanliness of preparation and counter areas.

• Handle cash transactions.

• Plan, recruit, and schedule monthly duty rosters for drink stall staff.

• Submit staff attendance and leave records to the office for payroll processing.

• Analyze the cost of goods sold and ensure staff meet monthly KPI sales targets.

• Review financial transactions such as budgets and payroll records.

• Manage service performance and employees during shifts in the absence of the Outlet Manager, including training, providing support during busy periods, addressing customer complaints, and maintaining positive relationships with the store to ensure maximum customer satisfaction.

• Act as the primary point of contact for customers, ensuring consistent and fair handling of customer complaints and adherence to company policies.

• Follow closing procedures in accordance with company policies and procedures to minimize financial risk.

• Foster two-way communication and cultivate an environment of ownership, motivation, and teamwork.

• Manage day-to-day food and beverage operations within budgetary guidelines and to the highest standards.

• Design exceptional menus, purchase goods, and implement necessary improvements.

• Conduct monthly inventory in the designated store.

• Perform other ad hoc duties assigned by the Manager.

Requirements:

• Minimum 2 years of experience working in a coffee shop environment.

• Willingness to work long hours and weekends.

• Up-to-date with food and beverage trends and best practices.

• Proficiency in various computer software programs (MS Office, restaurant management software, POS system).

• Experience in handling customers and resolving problems efficiently.

Job Responsibilities

• Provide warm, attentive, and efficient service to guests, ensuring a positive dining experience and promptly addressing customer concerns.
• Assist in coordinating and supporting the FOH team, including hosts, servers, and cashiers, to ensure smooth operations during peak hours.
• Take accurate food and beverage orders, communicate special requests to the kitchen, and follow up to ensure guest satisfaction.
• Maintain a clean and organized dining area, ensuring tables are set up correctly and promptly cleared and reset for new guests.
• Use knowledge of the menu, including Korean dishes and beverages, to suggest items to guests, upsell when appropriate, and answer any questions.
• Process customer payments accurately, handle cash transactions, and operate the POS system for efficient billing and order tracking.

Job Requirements

• Previous experience in a customer service role, ideally in the food and beverage industry, is preferred but not required.
• Interest in learning about Korean dishes, beverages, and dining customs to enhance guest interactions and service.
• Ability to communicate clearly and effectively with guests and team members in a fast-paced environment.
• Open to training and feedback, with a proactive approach to acquiring new skills and knowledge.

Job Description

The ideal candidate’s primary objective will be to assist Management in various corporate matters and projects with the ultimate objective of being able to take on the Manager’s role. Assistance may involve different business aspects such Investment Management and Reporting, Human Resources, Accounting & Finance, Operations & Logistics, Procurement & Product Management, Sales & Marketing, etc. The core business of Group is to improve the Return on Investment for the portfolio of investees. As the investees are SMEs who need much assistance, there is a delicate balance between facilitation and involvement. The ideal candidate should be Service-Oriented yet Business savvy individuals who enjoy analysing business problems, have the ability and perseverance to identify and work with the investees, identify the right external people to help or offer assistance indirectly until problems are solved, Team Players who are achievers, with passion to learn on the job, and acquire new abilities, be helpful, creative, focused on results, and demonstrate common sense and courage to do challenging things right.

Roles and Responsibilities

• Assist the Manager in identifying wide range of corporate challenges/problems and solutions needed to achieve effective outcomes.

• Act as an intermediary between the service providers and the needs of the Group’s investees.

• Planning, coordinating, minuting and tracking outcome of meetings to achieve deliverables & purpose and meet deadlines.

• Coordinating with departments such as Accounting, Human Resources, and Finance including Cashflow Management to ensure that all operational needs are met and profitability is achieved.

• Support and assist in improving processes, SOPs, enhancing concepts, brainstorming ideas, and building financial models.

• Assist the management team in the development and implementation of Strategic Business Plans.

• Perform financial analysis of the Group’s investee portfolio, track buy/sell opportunities and offer recommendations as appropriate. Monitor performance of investee portfolio and trends.

• Conduct market study and competitor analysis of the Group’s investees.

• Conduct market research on specific industries to identify potential opportunities for further investments and providing recommendations to Management.

• Assist and conduct Due Diligence, Financial Analysis and Valuations on potential M&A opportunities.

• Assist by way of coordination and facilitation.

• Identify and analyse HR needs of each entity in the Group on an ongoing basis.

• Assist in HR matters which may include recruitment, promotion & termination, employee performance evaluations, policies & procedures, etc.

• Assist in the enhancement of reports so as to be able to more effectively monitor the progress on projects and to measure project profitability and performance against goals.

• Assist in information gathering and presentation of historical findings as necessary.

• Regularly present progress reports to Management.

Requirements

• Relevant Internship Experience preferred

• Degrees in Science, Accountancy, Finance, Business Administration/Management, Engineering are welcomed.

• Possess passion, positive & humble attitude, empathy and eagerness to learn.

• Effective communicator who is able to interact effectively and build interpersonal relationships with stakeholders.

• Independent self-starter who is open-minded and possesses excellent team spirit.

• Critical thinker who is resourceful and passionate about creating and implementing solutions.

• Naturally inquisitive, articulate, persevering and versatile.

• Required language(s): English, Mandarin (to liaise with Mandarin speaking clients)

We are hiring a Product Finance Head ("PFH") for one of our Agri Trading vertical. This role will be a strategic partner to the business, providing financial stewardship and analytical insights to drive growth. Responsibilities include evaluating operational processes, supporting planning and forecasting and conducting asset and operational control reviews. You will also be responsible for business support in overseas subsidiaries through implementing sound business controls and operational practices. As the PFH, you will oversee complex fiscal reporting activities across regions, assess risks, and manage multiple time zones, including travel to underdeveloped countries.

I. ROLE RESPONSIBILITIES:

(a) Finance & Accounting Operations

• Lead and oversee statutory, tax, and management reporting for the relevant business division and units.
• Ensure accurate and timely delivery of reports, while maintaining proper accounting, bookkeeping, and system processes.
• Establish and enforce standardized regional controls for Balance Sheet accounts.
• Coordinate internal and external audit reviews within the region.
• Monitor and ensure timely implementation of audit finding remediation plans, maintaining audit readiness.
• Ensure strict compliance with banking covenants/regulations, streamline processes, and finance managers cultivate positive relationships with banking partners to enhance financial efficiency for overseas units.
• Manage budgeting, planning, and forecasting activities, including evaluation of budget utilization and performance.
• Identify opportunities for reporting efficiencies and drive automation.
• Facilitate cost management for the business division and provide visibility on expenses.
• Build strong relationships with Group Function Managers in areas such as Risk, Legal, Finance, and IT.

(b) Internal Control and Governance

• Supporting division HQ and overseas units to improve profitability through implementation of robust financial controls and operational practices.
• Ensuring effective internal controls over the division HQ and entities operations to ensure assets protection and operational oversight.
• Developing and improving internal controls and processes to ensure financial integrity and business assurance.
• Providing inputs, feedback and support for risk assurance in HQ and country operations to Risk team
• Monitoring and driving credit limits and inventory controls.

(c) Financial Planning & Analysis

• Identify opportunities for financial optimization, cost reduction, and revenue enhancement.
• Analyse forward P & L and Mark to market ensure & support value maximization initiatives (interest, Trade Finance, currency management, capital returns improvement etc)
• Collaborate with trading team to address business goals, initiatives, and projects, including operation improvement, ROI evaluation, and project modelling.
• Provides high-quality financial analysis and commentary for regular business performance reviews to support senior management in decision making.
• Take a hands-on approach to resolving issues and exploring new opportunities, influencing others along the way.

(d) People Management

• Coach, counsel, and discipline employees to develop and maintain a motivated finance team.
• Plan, monitor, and appraise jobs to ensure effective performance.
• Facilitate training and information sharing within for financial and internal control matters.
• Provide financial leadership and strategic thinking to support sustainable value creation.
• Ensure constant development of team members' professional and technical knowledge through structured trainings and workshops.
• Promote GROUP values and create an environment that supports compliance, performance, engagement, and adaptability.

II. JOB KNOWLEDGE, SKILLS & EXPERIENCE:

(i) Education background/Qualifications:

• Bachelor’s degree or higher in Accounts or its equivalent - ACCA/CPA/CA or equivalent certification.

(ii) Working experience:

• 15 years working experience, including 10 years in commodity sector with cross-border dealings.
• Preference for candidates having some Developing countries’ local exposures including forex
• Successfully led and managed teams at both the headquarters and regional business unit levels.

(iii) Skills:

• Proven track record in strong Finance leadership, preferably in a multi-site, multi-Business Unit environment.
• Familiarity with commodity and foreign exchange volatility.
• Strong hands-on experience in inventory and debtors controls etc.
• Demonstrated evidence of strategic thinking and interpersonal skills.
• Efficient self-organization skills for high-level multitasking.
• Ability to deliver under highly time-sensitive situations.
• Hands-on approach, willing to dive into details and prioritize compliance and data-driven decisions.
• Ability to thrive in complex, highly matrixed environments.

About Us:
At Luxx Newhouse Group, we specialize in providing premium engineered surfaces, including sintered stones, solid surfaces, and quartz. Our commitment to excellence is reflected in our end-to-end solutions—from supply to fabrication and installation. We are a dynamic and innovative company looking to expand our team with creative minds who thrive in a fast-paced environment.

Position Overview:
We are seeking a talented and passionate Product Design & Visualisation Intern to join our team. As an intern, you will collaborate with our product design and visualisation teams to create compelling and high-quality designs that showcase our engineered surfaces. This is an excellent opportunity for someone looking to gain hands-on experience in design and 3D visualisation in a cutting-edge industry.

Key Responsibilities:

• Assist in the design and development of product concepts and visual presentations for our engineered surfaces.
• Create 3D visualisations, renderings, and prototypes using CAD software (e.g., AutoCAD, SolidWorks, Blender).
• Collaborate with the design team to refine product concepts, ensuring they align with brand standards and client requirements.
• Support the creation of marketing materials, presentations, and product brochures.
• Work on client-specific customisation projects and provide design solutions that reflect their vision.
• Assist in the preparation of mood boards, sketches, and material mock-ups for presentations and client meetings.
• Participate in product brainstorming and ideation sessions.

Qualifications:

• Currently pursuing a degree in Industrial Design, Product Design, Architecture, or a related field.
• Proficiency in 3D modelling and visualisation software (AutoCAD, Rhino, Adobe Illustrator, Adobe Photoshop, Keyshot, etc.).
• Basic understanding of design principles, material properties, and manufacturing processes.
• Strong attention to detail and a creative problem-solving approach.
• Ability to work independently and as part of a collaborative team.
• Excellent communication and time management skills.
• A portfolio showcasing relevant design work will be highly regarded.

Duration:
3-6 months (with potential for full-time employment after successful completion)

Why Join Us?

• Gain hands-on experience with cutting-edge materials and product design.
• Work in a collaborative and innovative environment.
• Opportunity to learn from industry experts and make an impact on real-world projects.

If you're ready to immerse yourself in the world of premium product design and visualisation, we'd love to hear from you!

About Us:
Ground Labs is a leading software solutions provider specialising in Sensitive Data Management. We empower businesses with innovative, scalable, and user-friendly solutions that deliver exceptional value. As we continue to grow, we're looking for a dynamic and experienced Product Owner to join our team and play a pivotal role in shaping our product's future.

About Us:
Ground Labs is a leading software solutions provider specialising in Sensitive Data Management. We empower businesses with innovative, scalable, and user-friendly solutions that deliver exceptional value. As we continue to grow, we're looking for a dynamic and experienced Product Owner to join our team and play a pivotal role in shaping our product's future.

Role Summary:
As the Product Owner, you will act as the bridge between business stakeholders and the development team. You’ll own the product roadmap, prioritise features, and ensure that our solutions meet both customer needs and business goals. This is an exciting opportunity for a strategic thinker who thrives in a fast-paced, collaborative environment.

Key Responsibilities:

Product Vision & Strategy:

• Collaborate with stakeholders to define the product roadmap and align it with company objectives.
• Maintain a deep understanding of market trends, customer needs, and competitive landscape to inform product strategy.

Backlog Management:

• Translate business requirements into clear, actionable user stories and acceptance criteria.
• Prioritise and refine the product backlog, ensuring alignment with business goals and technical feasibility.
• Make trade-off decisions between scope, budget, and time while managing stakeholder expectations.

Collaboration with Development Teams:

• Work closely with the geographically distributed engineering team to deliver high-quality, scalable features.
• Participate in sprint planning, daily stand-ups, and retrospectives to provide clarity and remove roadblocks.
• Ensure delivered features meet acceptance criteria and are released on time.

Stakeholder Communication:

• Act as the primary point of contact for internal teams, including sales, marketing, and customer support.
• Communicate product updates, roadmaps, and release plans to stakeholders.

Customer Focus:

• Engage with customers to gather feedback, understand pain points, and identify opportunities for improvement.
• Prioritise features that enhance customer satisfaction and retention.

Metrics & Performance:

• Define and track key product performance metrics (KPIs) to evaluate success.
• Continuously iterate on the product based on data-driven insights and customer feedback.

Qualifications:

• At least 8 years of software industry experience and minimum of 5 years proven experience as a Product Owner, Product Manager, or similar role in a B2B SaaS product environment.
• Strong expertise in product management methodologies and techniques, such as Agile, Lean, User Stories, A/B-testing, design thinking…
• Experience working with geographically distributed cross-functional teams in the APAC region.
• Deep proficiency in data-driven decision making, analytics integration and user research, with a strong understanding of user-centered design principles.
• Excellent communication and presentation skills, with the ability to inspire and motivate cross-functional teams and influence stakeholders.
• Familiarity with tools like Jira, Confluence, or similar project management software.
• Knowledge of the data security & compliance market is a strong plus.
• Knowledge in cloud, databases, software security and machine learning / AI would be an asset
• Experience of building a solution from scratch is a strong plus.
• A University degree in Computer Science, Business, or related field.

If you’re passionate about driving product success and delivering value to customers, we’d love to hear from you!

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

What you’ll be doing?

The Senior Technical Product Support Specialist is a Level 3 support role, providing advanced technical assistance for Sabre’s Hospitality Solutions. This role involves resolving complex customer issues, collaborating with internal teams, and ensuring the smooth operation of support processes. The specialist will act as a key point of contact for technical escalations, guiding customers and internal staff to best practices while helping improve overall support efficiency.

This role is ideal for someone with a passion for solving complex technical problems, providing excellent customer service, and helping a team grow and succeed.

Key Responsibilities:

· Take ownership of escalated cases from Level 2 support, including urgent and high-priority customer incidents, ensuring timely resolution and preventing recurrence.

· Engage directly with customers via calls, chats, emails, or support portals to address their concerns when necessary.

· Monitor and resolve high-priority issues, ensuring they are addressed effectively and within expected timelines.

· Review and enhance internal support procedures and coach team members to adhere to best practices.

· Participate in regular meetings with product and development teams to prioritize and address software defects, focusing on strategic customer needs.

· Identify and address potential customer issues before they escalate, promoting better product health and customer satisfaction.

· Develop and expand the internal knowledge base by working with product and development teams, creating resources to assist the support team.

· Assess team training needs, provide technical guidance, and contribute to performance reviews.

· Represent the support team in meetings with executives, customers, and other stakeholders.

· Advise customers on the best use of Sabre products to maximize their value.

· Temporarily assist with monitoring support quality to ensure high standards.

· Support organizational goals by driving internal projects and initiatives.

Qualifications And Education Requirements:

· Bachelor’s degree in Computer Science, Information Technology, or a related field.

· Minimum of 5 years of experience in a technical product support role.

· Strong knowledge of cloud platforms (e.g., AWS, Azure), networking (TCP/IP, DNS), and system administration (Linux, Windows).

· Proficiency in debugging tools, APIs, and scripting (e.g., Python, Bash).

· Expertise in analyzing logs, monitoring tools (e.g., Splunk, Nagios), and resolving complex software or integration issues with a focus on security and compliance.

· Familiarity with database troubleshooting (SQL), and performance optimization.

Preferred Skills:

· Understanding of Property Management Systems (PMS), Central Reservation Systems (CRS), and Channel Management.

· Technical certifications such as ITIL, CompTIA, or equivalent.

· Advanced certifications in customer support tools or related technologies.

· Proficiency in Mandarin or Japanese.

Personal Attributes:

· Strong written and verbal communication skills with excellent interpersonal abilities.

· Demonstrates integrity, professionalism, and a high level of ethical standards.

· Analytical mindset with a passion for problem-solving.

· Detail-oriented and committed to delivering exceptional customer service.

· Self-motivated and effective in a matrixed, geographically distributed organization.

Why Sabre?

At Sabre, you'll have the opportunity to work on projects that make a real impact on the travel industry. You'll be part of a collaborative and innovative team that is dedicated to connecting people with moments that matter. Join us and help shape the future of travel.

About Villa Finder

Villa Finder, founded in 2012 in Singapore, is all about creating amazing holiday experiences in beautiful villas across 10 destinations. Our team of 61 people from 8 countries shares a passion for great villas, delicious food, and making travel more sustainable. We're not just about luxury—our mission is to ensure every guest has a stress-free, unforgettable stay. We are passionate about curating the perfect, stress-free stay and a memorable holiday experience for all our guests.

About the Head of Growth & Product Marketing role

The Head of Growth & Product Marketing will be accountable for the top of the funnel, focusing on driving brand awareness, increasing qualified website traffic, and converting visitors into leads. You will oversee marketing strategies for both B2C and B2B segments, targeting travellers looking to book villas, property owners seeking rental opportunities, and travel agents looking for partnerships.

Key Responsibilities:

1. Strategy, Leadership & Execution:

• Develop and implement data-driven marketing strategies to drive brand awareness, website traffic, and lead generation across both B2C and B2B funnels.
• Lead, mentor, and expand a growing team, currently comprising a Paid Marketing & SEO Specialist, a Social Media Executive and a Full-Time Content Writer.
• Drive initiatives to expand Villa Finder’s presence in Asia and Europe, leveraging market insights and growth tactics.
• Develop strategies to attract property owners and travel agents, ensuring Villa Finder remains the top choice in villa rentals.

2. Brand & Communications:

• Define and implement the brand's vision, mission, and positioning.
• Develop long-term strategies to build brand equity and increase market share.
• Support & align communication from the whole team.
• Position Villa Finder as a leader in the vacation rental industry (eg. podcast, newsletter, conference).

3. Cross-Channel Performance Marketing:

• Oversee performance across paid channels, SEO, content marketing, and social media to maximize ROI.
• Utilize data and analytics to measure campaign performance, optimize budgets, and refine strategies to meet growth targets aligned with company revenue and profit goals.
• Take ownership of email marketing initiatives.

4. Conversion Rate Optimization & Retention:

• Coordinate with our Product Manager to optimize the websites’ user journey to uplift conversion rate.
• Work closely with our researcher to understand user preferences and pain points.
• Set up experiments to validate growth hypotheses.
• Enhance the communication of the company USPs across our websites.
• Launch communication and product initiatives to enhance customer loyalty & referral.

About You:

• Proven experience (5+ years) in product development or growth marketing, ideally within the travel, hospitality, or e-commerce sectors.
• Familiarity with UX principles and product development frameworks like Agile, Scrum, or Kanban.
• Strong data-driven & experiment-based approach to decision-making.
• Hands-on experience with branding, email marketing, and performance marketing.
• Deep understanding of B2C and B2B marketing & sales strategies.
• Knowledge of our B2C target market: families in Europe and Asia.
• Experience in managing and scaling marketing teams.
• Strong leadership and communication skills.

What We Offer:

• Check out @villafinderteam or #villafinderlife on Instagram for the behind-the-scenes
• Villa stays! Yup, you get to experience staying in our cool villas and can post selfies to make your friends jealous...
• Attractive salary + bonus + profit sharing scheme
• Additional leave days including 1 day off on your birthday, 2 days for charity volunteering, and whenever a public holiday falls on a weekend
• Great career development opportunities in a growing company: 67% of our managers were promoted internally
• In the past 12 months, our team has traveled to Thailand (x3), Japan (x2), Spain (x2), Mauritius, Sri Lanka, and Italy. Do you want to join?
• Short video about us: https://www.youtube.com/watch?v=E8vshtpjOSY

How to Apply:

• Interested candidates are invited to send their resume, and a cover letter explaining their motivation and relevant experience for the role, to [email protected] with the subject line "Head of Growth & Product Marketing - [Your Name]"
• Please remove information related to your age, ethnicity, religion, height, or weight from your resume.

Villa Finder is an equal opportunity employer committed to fostering a diverse and inclusive workplace where all candidates are considered based on their qualifications and abilities, free from discrimination or bias from gender, race, color, disability, political opinion, sexual orientation, age and religion.

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

Job Description

• Supporting the Product team that powers the Wise Card issuing infrastructure to our partners. You’ll be spearheading the end-to-end operational onboarding flow of new partners which includes configuring set-up in Visa/Mastercard, onboard partners onto Apple Pay/Google Pay and solving physical card issuance requirements.
• Taking full ownership of projects from initial scoping to final implementation, including assessing problem size and impact, creating rollout plans, collaborating across teams, conducting testing, and refining solutions.
• Identify bottlenecks and areas of improvement from a Product Ops perspective
• Work closely with Product team to optimise the card onboarding flows
• Own and drive conversations with card manufacturers when it comes to submitting change requests and other changes required for the cards program
• Build out operational guides for new product offering and managing customer physical card programs
• Assist CS teams when escalations are made with regards to delivery issues
• Work closely with Finance on ensuring that all card invoices are promptly delivered and processed on time
• Manage disputes & chargeback requests as well as escalations from partners/internal teams

Qualifications

• You have a technical understanding and knowledge of card issuing products and implementation flows and the ability to apply it to develop and/or recommend solutions.
• You have delivered big-sized projects, working with engineers or other product or operational teams, and can demonstrate clear impact on your projects. You have previous experience making improvements to a product or process.
• You have a track record of achieving targets and goals, setting, and monitoring success.
• You can clearly articulate, simplify, and scope problems with data and customer insights, and follow through to completion. You can identify gaps in products and processes and show initiative to independently solve new issues.
• You’re proactive and a great relationship builder, experienced at working closely with external partners by tailoring your communication style for the right audience as well as product development teams, including product managers and engineers.
• You consider and map mission impact when scoping new projects.
• You actively seek stakeholder feedback and empathise with viewpoints and feedback from others.
• You are flexible with your working hours to work with teams in different time zones.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

About Bytedance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.

About the team

The ByteDance edge cloud serves as the world's premier edge cloud computing service, offering enterprise users with worldwide content distribution, edge security, edge AI, and lightweight computing services. In line with our commitment to excellence, we are in search of a senior product solution architect to construct competitive product solutions for clients, expedite commercial expansion, and heighten the influence of products in the market as well as ultimately customer satisfaction.

Responsibilities:

- Be responsible for the architectural design and research and development of edge cloud product solutions, manage the full life cycle of edge cloud solutions.

- Ensure high-quality delivery of edge cloud projects, coordinating pipeline building and project delivering.

- Develop and implement operational strategies and processes that enhance commercialization processes and optimize resource utilization.

- Based on monitoring data and operational metrics, driving continuous improvement in service delivery and customer experience.

Minimum Requirements:

- Proven years of experience in CDN, Edge Computing, Networking, Security, or related fields, with a deep understanding of public cloud products.

- Excellent client-facing skills with the ability to articulate commercial and technical solutions to international audience.

- Self-motivated and optimistic, with a strong drive to collaborate with sales and product and development teams to facilitate customer conversion.

Preferred qualifications:

- Strong familiarity with global market demands, particularly in specific regions such as Singapore, South Korea, Japan, Indonesia, Vietnam, and Thailand.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Key Responsibilities

• Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
• Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
• Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
• Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
• Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
• Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.

Requirements

• Prior hands-on experiences in Wafer Fabrication Semiconductor tools (CVD, PVD, Etch)
• Relevant education qualification in Engineering
• Ability to work with deadlines and with all levels of internal and external stakeholders including customers
• Ability to work in cleanroom work environment

Work Location

• Science Park II

• Up to $5,000 Basic + $1,100 Transport + Mobile + AWS + at least 3 months Variable Bonus

• Working location: Walking distance from Tai Seng MRT Station

• MNC

• Monday to Friday, office hours

Responsibilities:

• Coordinate closely with suppliers to formulate effective marketing plans & strategies
• Build and enhance suppliers’ relationship
• To drive product promotional activities & demand creation
• Coordinate closely with Sales & Field Application Engineering Team to achieve profit & sales objectives

Requirement:

• At least 2 years relevant product marketing experience in Semiconductor or Electronics Components

Kindly email your resume in a detailed Word format to

[email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

Tel: +65 6950 9757

EA License Number: 10C3804

Registration Number: R1217882

Posting Personnel: Yeo Yi Rong