• Designing, installing, maintaining, and supporting the operation of the organization’s systems and networks.

• Responsible for managing SDLC and new systems implementations for streamlining operations within time and cost parameters as per organizations’ quality standards.

• Write technical procedures and documentation for the applications including production support procedure, user configuration guide.

• Provide technical expertise and solutions in integrating group solution with local systems and to support and enhance existing applications.

• Analyzing system requirements and ensuring that systems will be securely integrated with current applications.

• Defines the detailed object design and interaction, method level implementation details, and code structure needed to implement the technical design and product architecture.

• Review high level design to ensure the application is build-able.

• Creating detailed network and system architecture diagrams.

• Perform root cause analysis in defect resolution and while debugging.

• Providing technical direction and support during large-scale organizational projects.

• Identifies reuse opportunities and designs for reuse as appropriate.

• Monitoring system performance and troubleshooting issues.

• Conducting regular system audits and software upgrades.

• Leads and guides developers in day to day activities.

• Ensuring the constant availability of technical resources.

• Maintaining and improving the technical standards and procedures to ensure system integrity.

• Collaborating with other team members and departments to understand and develop system goals and functional requirements.

• Training and mentoring junior systems engineers and other team members.

• Documenting system processes and procedures and ensuring that documentation is kept up-to-date.

Responsibilities:

• Industrial Trends & Insights: Analyze market trends, data, and customer insights to generate ideas for NPD.
• Product Positioning: Define competitive positioning and unique selling propositions (USP).
• NPD Leadership: Oversee the entire NPD process, from concept to completion, including reformulations.
• Cross-functional Collaboration: Lead efforts with Regulatory, Marketing, Supply Chain, Manufacturers, R&D, and Quality for timely product delivery.
• Supplier Liaison: Source and coordinate with contract manufacturers and formulators; serve as the main contact for NPD discussions.
• Formula & Compliance: Review formulations and ensure ingredient/design compliance with regulations.
• Product Testing: Ensure understanding of product challenge tests, stability, and compatibility studies.
• Costing & Pricing: Research market prices, generate product costing, and propose pricing.
• Product Introduction: Conduct product training for marketing teams and sales leaders.
• Post-launch Management: Analyze product performance, manage feedback, and provide technical responses.
• CAPA Response: Address corrective and preventive actions raised by Quality.
• Standard Procedures: Contribute to and implement standard procedures aligned with industry and QMS standards.
• Other Duties: Perform additional tasks and projects to meet company goals.

Requirements:

• Degree in Cosmetics, Chemistry, or a related field.
• Minimum of 2 years of working experience in product development or management within the cosmetics or skincare industry.
• Preferred Candidates with an interest in marketing within beauty, skincare, personal care, or similar industries is a plus.

______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

• Setup and troubleshooting of semiconductor equipment and record engineering improvements for future reference
• Build procedures for assembly, inspection and testing of equipment

Requirements:

• Diploma in Mechanical/Mechatronics Engineering
• At least 2 years of experience in setting up automation equipment
• Knowledge of Electro Mechatronic System

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities:

• Ideate, prioritize, and define requirements based on market and customer insights.
• Analyze trends, assess technology, and generate product concepts.
• Define competitive positioning and USP.
• Execute NPD plan within timelines, aligning Scrum teams via Agile.
• Source manufacturers, liaise with formulators, and ensure regulatory compliance.
• Conduct efficacy, safety, and stability tests with manufacturers.
• Finalize product specs, labels, and packaging with relevant teams.
• Research pricing, create costing data, and present to management.
• Provide technical support to Marketing and conduct product training.
• Monitor industry trends, competitor actions, and product performance.
• Manage product improvements and corrective actions with manufacturers.
• Ensure compliance with standards and support company goals with additional projects.

Requirements:

• Degree in Nutrition/ Chemistry/Pharmacy or equivalents.
• Minimum 1 year of experience in product development or management within dietary supplements or health food.
• Proficient in product/project management, with strong planning and time management skills.
• Resourceful, analytical, and effective at problem-solving.

_______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Responsibilities

• To be the internal expert for the market including market definition, sizing and segmentation, detailed knowledge of the competitive landscape, and intimate understanding of how customers evaluate and purchase from the assigned portfolio.

• To drive the product and services strategy and requirements for his/her solution domain(s) and will develop the business plan for regional penetration and success of the offerings.

• To work with engineering, sales, partners and customers to execute on regional product strategy, go to market executional plan and will have P&L responsibility for their respective portfolio success.

• Product and Market Requirements

• Identify and document product and market requirements for secure networking – SASE, IoT Security, Telco Security Services within the region

• Involved in user and market research to find market demand and points of product improvement.

• Champion an agile customer-centric approach to product and services definition and development

• Product Development

• Work with Delivery and Engineering to develop and maintain compelling product roadmaps that deliver on business requirements

• Work with Operation to develop E2E in both quote to sales process and backend systems

• Define, elaborate and communicate high quality feature requirements

• Collaborate with other stakeholders on a customer journey through digitalization

• Create product playbooks, sales materials and documentations related to assigned offering portfolio

• Participate in pertinent Agile ceremonies (release/sprint planning, daily stand-ups, sprint reviews, etc.) when required

• Business Planning & Development

• Create the product strategy and approach to meet business targets and objectives

• Identify key growth opportunities with the addressable market and base

• Work with cross functional teams to ensure successful Go to Market execution and design new product features

• Lead and be an active participant in execution of go-to-market and launch activities for offerings

• Product P&L

• Operate the business as a P&L owner, maximizing revenue opportunity while managing cost and EBITA results.

• Work with cross functional teams for annual operation plan

Requirements

• Bachelor’s degree / Polytechnic Diploma in Computer Science, Information Technology or Information System.

• 5 to 7 years of experience in Product Management/Product Marketing/Presales/Business Development experience in the network and telco space, managing enterprise-class offerings in a regionally/globally environment

• Experience in SD – WAN, SSE, Network Security, 5G, IoT, Cloud, Cyber Security Managed Security Services

• Understand telco and connectivity services

• Experience in Financial Management and Process Management

• Experience in using product management tools – Miro

• Understanding of AI and Data Modeling

• Good to have:

• CISSP, CCNA, Zscaler, Fortinet, Palo Alto, Cisco, HPE Aruba, Cloudflare Product Management certification

• Excellent presentation and communications skills, to both internal and external stakeholders, both oral and written

• Highly organized, self-directed business style, with strong ability to prioritize.

• Excellent people skills to interact with colleagues, cross-functional teams, and third-parties.

• Must work well in a team, fast-paced, and deadline-driven environment.

• Preferably with Cybersecurity and Network Industry and community engagement experience.

• Good to have:

• Product marketing experience – such as leveraging social media and digital platforms, strategic marketing planning

Licence no: 12C6060

Responsibilities:

• Reach out to Partners such as Independent Financial Advisors and External Asset Management Firms To cross sell company's suite of products (Equities, Unit Trust, Bond, Structured Products)
• Analyse and execute equities order
• Work on existing and new client contacts
• Assist the partners to on-board their clients with the company and meet their investment needs
• Work on projects as assigned

Requirements:

• Equip with more than half of the required papers M1A, M5, M6A and M8A papers (Banking finance majors are exempted for M1A and M5)
• Accuracy and attention to detail
• Independent, self-motivated team player

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No. 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Responsibilities

• Product Strategy and Roadmap: Define and execute the product strategy and roadmap for cybersecurity solutions, aligning with the company’s goals and market demands.

• Market Research and Analysis: Conduct market research, gather customer insights, and analyze competitive products to identify trends, gaps, and opportunities in the cybersecurity space.

• Product Lifecycle Management: Oversee the product lifecycle from ideation and development through launch, enhancement, and retirement, ensuring successful delivery and alignment with business objectives.

• Collaboration: Work closely with engineering, marketing, sales, and customer success teams to deliver high-quality products that meet customer requirements and regulatory standards.

• Stakeholder Communication: Act as the point of contact for product-related communication with internal and external stakeholders, including senior management, partners, and customers.

• Customer Advocacy: Engage with customers to understand their cybersecurity needs, challenges, and feedback to shape product features and enhancements.

• Performance Metrics: Define, monitor, and report on key performance indicators (KPIs) to measure product success, customer satisfaction, and market impact.

• Risk and Compliance: Ensure that product features comply with cybersecurity standards and regulations, such as NIST, PDPA, GDPR, or ISO 27001.

• Budget Management: Oversee budget planning and resource allocation for product initiatives, ensuring efficient use of resources.

Requirements

• Education: Bachelor’s degree in computer science, Cybersecurity, Information Systems, Business, or a related field (Master’s preferred).

• Experience: 7+ years of experience in solutions, product and business management, with a focus on cybersecurity products; experience in a leadership or management role is a plus.

• Technical Skills: Strong understanding of cybersecurity technologies and trends, including threat detection, endpoint security, identity management, and cloud security.

• Product Management Expertise: Proficiency in product management methodologies, including Agile and Lean, with experience managing the full product lifecycle.

• Analytical Skills: Ability to analyze market trends, customer feedback, and performance metrics to make informed product decisions.

• Leadership and Collaboration: Excellent interpersonal skills with a track record of cross-functional collaboration and team management.

• Certifications: Industry certifications (such as CISSP, CISM, or PMP) are a plus

Licence no: 12C6060

Responsibilities

• Maintain the oversight of the process of the assigned product(s) at given CMOs (e.g., from raw materials to primary packaging). Maintain the knowledge and the history of the product(s) process throughout the entire commercial lifecycle since transfer from development to date.
• Liaise with Head at global level and act as the representative in assigned SRTs, with matrix reporting to the Supplier Relationship Manager (SRM). Align work packages to support the overall CMO strategy and SRT direction. Work in close collaboration with EM&S SRT functions (Quality Assurance, Regulatory Affairs, Supply Chain, etc.), and establish partnership with CMOs with focus to ensure and improve product process capability, to keep up to date the knowledge of process and to maintain the product quality and the manufacturing / packaging processes in constant state of validation.
  Oversee and ensure maintenance of technical documentation such as product specific Quality Risk Analysis (QRAs).
• Track CPV parameters provided by the CMOs. Monitor all critical variables and key variables as appropriate for the assigned product(s) (Critical Process Parameters CPP, In Process Control IPC parameters, Quality Attributes, Characteristics of raw materials. etc.) using statistical analysis and conducting regular product specific data trending, contributing to the CMO Balanced Scorecard where relevant. Understand and run data trending and statistical analysis where needed. Ensure data and trending is shared within SRT and conclusions aligned with the CMO.
• Provide the necessary data for the technical activities involved in transferring a product and its process(es), focusing on existing knowledge, through the appropriate documentation and supporting at the giving/receiving site, as needed.
• Initiate and support investigations and improvement projects (quality, efficiency), based on the above data analysis, involving cross-functional teams.
• Provide all necessary information to perform the validation documentation, align with other process experts (i.e., CDMOs / CLOs) to organize, review and approve the study plans and samples management. Technical Manager is in lead for process qualification and validation. Supports other experts to assess the need to plan validations / re-validations / verifications, consulting approving and reviewing the process validation master plan, together with the Validation Lead or Validation Experts from the CMO. Compiles and approves both qualification / validation Protocols and Report

Requirements

• BSc. In Pharmacy, Pharmaceutical Technology, Chemistry, Engineering, or equivalent scientific degree. Desirable MSc. or equivalent experience
• Minimum 5-8 years experience in pharmaceutical and chemical manufacturing process development and lifecycle management as Production Manager, Process Development Expert, or comparable
• Comprehensive know how in pharmaceutical or chemical technologies such as API, Drug Product formulation, fill and finish (i.e., solutions, emulsions, and suspensions)
• Project Management and team leadership experience
• Sound experience of data handling and applied statistics is a must.
• Fundamental understanding of international regulatory cGxP requirements across multiple health authorities is a plus.
• Fundamental understanding of standard pharmaceutical analytical testing and methods development.
• 5S / 6S Lean Six Sigma Certification
• 1 year contract with full benefits (21 days annual leave, medical + completion bonus), MNC, high chance of conversion to perm.
• Job Reference: L7384VWX

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd
Tel: 6950 9754
EA Registration Number: R22110899
EA License number: 02C4944
EA Personnel: Celeste Wong Xin Yann

• Designing, installing, maintaining, and supporting the operation of the organization’s systems and networks.

• Responsible for managing SDLC and new systems implementations for streamlining operations within time and cost parameters as per organizations’ quality standards.

• Write technical procedures and documentation for the applications including production support procedure, user configuration guide.

• Provide technical expertise and solutions in integrating group solution with local systems and to support and enhance existing applications.

• Analyzing system requirements and ensuring that systems will be securely integrated with current applications.

• Defines the detailed object design and interaction, method level implementation details, and code structure needed to implement the technical design and product architecture.

• Review high level design to ensure the application is build-able.

• Creating detailed network and system architecture diagrams.

• Perform root cause analysis in defect resolution and while debugging.

• Providing technical direction and support during large-scale organizational projects.

• Identifies reuse opportunities and designs for reuse as appropriate.

• Monitoring system performance and troubleshooting issues.

• Conducting regular system audits and software upgrades.

• Leads and guides developers in day to day activities.

• Ensuring the constant availability of technical resources.

• Maintaining and improving the technical standards and procedures to ensure system integrity.

• Collaborating with other team members and departments to understand and develop system goals and functional requirements.

• Training and mentoring junior systems engineers and other team members.

• Documenting system processes and procedures and ensuring that documentation is kept up-to-date.

• Designing, installing, maintaining, and supporting the operation of the organization’s systems and networks.

• Responsible for managing SDLC and new systems implementations for streamlining operations within time and cost parameters as per organizations’ quality standards.

• Write technical procedures and documentation for the applications including production support procedure, user configuration guide.

• Provide technical expertise and solutions in integrating group solution with local systems and to support and enhance existing applications.

• Analyzing system requirements and ensuring that systems will be securely integrated with current applications.

• Defines the detailed object design and interaction, method level implementation details, and code structure needed to implement the technical design and product architecture.

• Review high level design to ensure the application is build-able.

• Creating detailed network and system architecture diagrams.

• Perform root cause analysis in defect resolution and while debugging.

• Providing technical direction and support during large-scale organizational projects.

• Identifies reuse opportunities and designs for reuse as appropriate.

• Monitoring system performance and troubleshooting issues.

• Conducting regular system audits and software upgrades.

• Leads and guides developers in day to day activities.

• Ensuring the constant availability of technical resources.

• Maintaining and improving the technical standards and procedures to ensure system integrity.

• Collaborating with other team members and departments to understand and develop system goals and functional requirements.

• Training and mentoring junior systems engineers and other team members.

• Documenting system processes and procedures and ensuring that documentation is kept up-to-date.

Responsibilities:

• Supporting various tasks in a retail environment, including attending to customers, be involved in the operations, answering incoming call and etc.
• Responsible for the operating discipline of a retail store which include personnel management, inventory controls, merchandising presentation and customer service
• Any other Ad- hoc duties assigned

Requirements:

• At least diploma in any discipline.
• Retail and service experience preferred.
• Service-oriented and able to promote a service culture.
• Possess drive, initiative and a passion for beauty industry
• Singaporean only

This programme is for candidate seeking the knowledge and management skills in food and beverage for managing a restaurant.

The objectives of the programme are:

• Prepare candidate for entry-level to managerial Restaurant Manager level employment in the food and beverage industry
• Assist in efficient running and profitability of restaurant
• Ensure good service are provided in accordance with the Group’s SOPs
• Maintain service quality and consistency standards
• Adhere to the Group’s procedures and propose improvements to:
• maintain a healthy working environment;
• ensure customers’ satisfaction;
• monitor stocks level including inventory checks; and
• ensure the overall management of the restaurant operations.

On completion of this training programme, candidate will have the knowledge and skills in restaurant operation and customer service skills and be able to apply them at the workplace.

• Certificate / Diploma / Degree in hospitality or relevant field
• Passion for service
• Motivated, result-oriented and a fast learner
• Good organizational and planning abilities
• Computer literate and with excellent interpersonal skills

Responsibilities:

• Influence business unit leadership to make sound strategic decisions for business.
• Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations.
• Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals.
• Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions.
• Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment.

Technical Skills and Competencies:

• Active participation in strategic planning process, including development and execution of business campaigns.
• To develop negotiation and presentation skills to communicate effectively and clearly to others.
• To understand of audience engagement and other business support functions.
• To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis.
• To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options.
• To develop company business campaigns and enhance campaign awareness and campaign visibility.

Job Description

• Stir fry dishes according to company’s standards
• Take charge of daily operational matters to ensure smooth flow of operations
• Manage staff duty roster and assign duties
• Ensure staff compliance to Company Standard Operating Procedure (SOP)
• Conduct orientation and training for new staff
• Order and manage inventory from suppliers
• Enforce good hygiene practices and upkeep cleanliness standards
• Manage customer complaints and ensure customer satisfaction
• Any other ad-hoc duties assigned by superior

Job Requirements

• At least 1 to 2 years of relevant F&B experience
• Candidate must possess at least Diploma/Bachelor's Degree in any field
• Team player with good leadership and communication skills
• Able to strive in fast paced environment

Job Descriptions:

• Receive training and perform duties in service/kitchen department
• Assist Outlet Manager/Overall responsible for the smooth operations of the restaurant
• Gain deep and thorough knowledge of the restaurant operation by rotating on each position
• Perform cashiering duties and maintain cleanliness and general upkeep of the restaurant
• Participate in initiatives to further improve service standards and procedures
• Observe high standards of mise en place with attention to detail
• Generate daily sales report and present to company's management
• Perform stock ordering and controlling in daily basis
• Perform effective problem solving skill when necessary
• Delivering superior food and beverage service and maximizing customer satisfaction
• Promote upselling of food and services
• Responsible for planning weekly/monthly schedule of manpower
• Any other tasks as and when assigned by Management

Job Requirements:

• At least 1 to 2 years of food & beverage industry experience
• Highly customer service oriented
• Exhibit strong leadership skills
• Cheerful, and fun-loving individual who likes communicating with people

Jobmatch Recruitment Pte Ltd

License No: 17C8617

EA Registration No: R1104161

EA Personnel: Kenny Loh Boon San

60 Albert St, #10-09 OG Albert Complex, Singapore 189969

Job Description & Requirements

• Enforce company policies, procedures, programs and performance standards.
• Supervise staff during operations.
• Manage junior staff and assist other managers.
• Setting targets and analyse sales for the month as well as to assist with administrative duties.
• Responsible to ensure that the service standards of the restaurant are met by all staff.
• Speak to customers and be prepared to deal with any problems or customer feedback.
• Handle customer complaints during Manager's absence.
• Handle non-halal food.
• To ensure a smooth and efficient shift.
• Provide staff with support and training.

Job Purpose and Key Accountabilities:

As a Management Trainee, your main goal will be to learn and master various aspects of the company's operations, including but not limited to operations management, human resources management, team leadership, decision-making, and problem-solving. Through this training program, you will acquire the necessary skills and knowledge to prepare for future senior management positions.

Key Accountabilities:

1. Continuously learn and understand the specific business operations and management strategies of the company.
2. Participate in and lead team projects, enhancing teamwork and leadership.
3. Effectively manage and execute projects in a multitasking and high-pressure environment, with a results-oriented approach.
4. Solve problems encountered in work, formulate and implement solutions, emphasizing replicable processes.
5. Embrace change, continuously improve your skills and knowledge, and break through your own capability boundaries.

Main Duties and Responsibilities:

• Participate in the company's daily operations and management activities, learning the company's business processes and strategies.
• Assume a leadership role in projects, effectively distribute tasks and manage progress, ensuring smooth completion of projects.
• Think independently when encountering problems, propose and implement solutions, and conduct a review after problem resolution.
• Accept feedback from superiors and colleagues, continuously improve your skills and knowledge, and maintain positive energy with an open mindset to change.
• Enhance your professional knowledge and skills by participating in the company's training and learning activities and continuously learning.

Job Specification:

• Education: Bachelor's or master's degree in business management, education, psychology, or other related fields.
• Skills: Leadership and teamwork abilities, problem-solving and decision-making capabilities, project management skills.
• Personal Characteristics: High self-drive, leadership, adaptability, resilience.
• Career Goals: Passionate about education and training, looking forward to long-term development in the company, willing to take up a management position after completing the training.
• Others: Deep understanding of the education and training market in Singapore, familiar with basic information technology and software applications.

Working Hours (43 hours per work week):

Mon : off

Tuesday - Friday : 1.30pm - 7.30pm

Saturday and Sunday: 9.00am - 7.30pm

Duties and Responsibilities

• Provide service to customers in accordance with the Company’s service standards and guidelines
• Receive and perform in-store and delivery orders
• Cashiering and sales reporting
• Cooking and preparation of food and drinks items for sale
• Inventory and stock management, estimate stock requirement and place orders, moving and arrangement of stocks when delivered
• Monitor and maintain food quality and safety in compliance with the Company’s safety and risk management policies and procedures
• Maintain store cleanliness and hygiene, clean workstations and equipment following all Company’s rules and procedures.
• Store opening and closing duties
• Understudy Outlet Manager/ Assistant Outlet Manager on all aspects to achieve profit and productivity targets.
• Understudy Outlet Manager/ Assistant Outlet Manager on training and developing of F&B staff
• Understudy Outlet Manager/ Assistant to ensure Outlet Compliance with authority and company regulations in aspects including but not limited to hygiene, workplace safety, sales reporting, cash management, marketing displays, and inventory controls
• Other ad-hoc duties when required

Job Description & Requirements

• Enforce company policies, procedures, programs and performance standards.
• Supervise staff during operations.
• Manage junior staff and assist other managers.
• Setting targets and analyse sales for the month as well as to assist with administrative duties.
• Responsible to ensure that the service standards of the restaurant are met by all staff.
• Speak to customers and be prepared to deal with any problems or customer feedback.
• Handle customer complaints during Manager's absence.
• Handle non-halal food.
• To ensure a smooth and efficient shift.
• Provide staff with support and training.

Job Description:

• You’ll review activities’ scheduling to ensure adequate coverage for staff during hours.
• You’ll maintain a high degree of operations accuracy within the team.
• Housekeeping of office and store.
• Considerable delivery wide variety of items/persons to different addresses and through different routes.

Job Requirements:

• Supervisory experience in managing a team is preferred
• some work extra hours needed.
• Independent, possess initiative and optimistic.
• Class 3 driving license.
• Familiar with local routes

Duties and Responsibilities

• Making improvement to the running of the business
• Deliver quality products and services to meet the expectation of customers.
• Take responsibility for the sales performance
• Monitoring and controlling stock levels and serving correct portion to ensure GP meets target
• Plan and execute manpower scheduling to ensure meeting productivity and salary budget.
• Recruit, train, supervise and develop staff.
• Create and innovate new product
• Ensure stalls comply with all necessary hygiene, health and safety, and licensing requirements.

Job Description:

• Oversee the daily operations of outlet for efficient operations
• Work closely with the Area Manager on strategic business planning and operations
• Develop cost-effective operational plan to achieve outlet’s goals
• Ensure good and prompt service to satisfy customers' needs
• Ensure outlet compliance to all authority regulations including but not limited to hygiene, cleanliness and workplace safety guidelines
• Ensure outlet compliance to Company’s regulations such as sales reporting, cash management and inventory controls
• Train and retain outlet staff
• Manpower recruitment and scheduling to achieve optimal productivity
• Monitor inventory levels and replenish stock when needed
• Analyse and resolve problems in a timely and accurate manner
• Regular review to improve cleaning standards, food safety and sanitation
• Perform any duties which may be assigned from time to time from superior

Requirements:

• Able to multitask and perform in fast paced working environment
• Strong leadership quality with excellent analytical and decision-making skills
• Good communication in verbal and written skills
• Able to work shift hours, weekends and Public Holiday (6 days a week)

· Accountable for assisting the group to achieve targeted sales / profits, while maintaining the operational and service standards. To improve the organization's market share and positioning.

· To improve the organization's efficiency towards its mission and goals.

· To achieve 4 G results in:

a) Great Service

b) Great Food

c) Great Ambience

d) Good Profits

This programme is for candidate seeking the knowledge and management skills in food and beverage for managing a restaurant.

The objectives of the programme are:

· Prepare candidate for entry-level to managerial Restaurant Manager level employment in the food and beverage industry

· Assist in efficient running and profitability of restaurant

· Ensure good service are provided in accordance with the Group’s SOPs

· Maintain service quality and consistency standards

· Adhere to the Group’s procedures and propose improvements to:

· maintain a healthy working environment;

· ensure customers’ satisfaction;

· monitor stocks level including inventory checks; and

· ensure the overall management of the restaurant operations.

On completion of this training programme, candidate will have the knowledge and skills in restaurant operation and customer service skills and be able to apply them at the workplace.

Restaurant Management

· Ensure compliance with licensing, hygiene and health and safety legislation/guidelines

· Liaise with customers, employees, suppliers, licensing authorise etc

· Make improvements to the running of the business

· Ensure adherence to quality expectations and standards

· Ensure compliance with company cash handling policy and procedures

Sales

· Push for sales and promotion

Cost Management

· Oversee stock level and order supplies

People Management

· Interview, recruit and supervise staff

· Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees

Customer Service

· Handle customer enquiries and complaints

· Ensure customers' satisfaction

· Motivate and train staff

DUTIES AND RESPONSIBILITIES:

Outlet Drink Stall Operations

• Manage and ensure smooth operation of the Drink stall within the food court or coffeeshop.
• Manage transactions with customers’ order using cash registers / Point-of-Sale (POS) Systems.
• Collection of payments whether in cash, credit card, coupon, Net card, cashless payment, etc.
• Provide excellent customer service by maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries.
• Ability to follow company SOPs, operational workflows and guidelines when preparing and serving food and beverage items at assigned counters such as Desserts, Dim Sums, Drinks, Fruits or A Taste of Nanyang.
• Ensure product wastage is controlled to meet the product's gross profit (GP) target
• Drive sales performance through upselling and cost control.
• Responsible to drive sales performance by upselling, cost control and developing new product.
• Monitor and control the supply levels of perishable and non-perishable items, plan a schedule for ordering and process orders using the e-PR system.
• Conduct monthly stock-take and ensure supply comply with First-In-First-Out (FIFO) inventory guide.
• Understudy F&B supervisor on planning work schedule of the team to ensure effective schedule to achieve productivity and salary budget.
• Understudy F&B supervisor on recruitment, training and developing of F&B staff.
• Involve in creating new in-house product.

External Customer Relationship Management

• To retain 100% stall occupancy through effective tenant relationship
• To uphold quality control in food products sold in the tenant stalls
• To handle customers’ and landlord’s feedbacks and identify lapse of outlet’s services

Outlet Operations Management

• Work pro-actively with the Maintenance Department to fix outlet’s hygiene and maintenance issues in a timely manner. Ensure the outlet is well-maintained at all times and is in line with the Workplace Safety and Health (WSH) guidelines
• Perform daily sales bank-in.
• Achieve monthly sales target and FD rental income target.
• To ensure smooth operations during opening, mid and closing shifts.
• To uphold quality control in food & beverage products sold in the FB stalls
• Prepare reports at the end of shift/week.
• Ensure stalls comply with all necessary hygiene, health and safety, and licensing requirements.
• · Monitor and control the supply levels of perishable and non-perishable items, plan a schedule for ordering and process orders using the e-PR system.
• You will be required to faithfully perform the duties of the position in which you are engaged in and any other duties that may be assigned to you from time to time.
• Ensure compliance with the rules and regulations of the Company, safety & health standards as well as quality standards.

LOCATION / OTHERS:

• 6 days work week, non-rotating shift
• Working environment: Food Court/Coffee Shop

Job Description:

• Receive training and perform duties in various sections of the company’s operations such as the Service Department, Kitchen Department, Supporting Function Department etc;
• Gain deep and thorough knowledge of the company’s restaurant operation by rotating on each position;
• Learn from experienced employees to acquire information about methods, procedures, and standards required to perform and excel in your training;
• Progressively master the skills to run restaurant operations.
• Acknowledge and achieve performance goals and objectives defined by management.
• Consistently monitor individual performance and progression with your superior and management.
• Upon completion of all basic training, set new goals and objectives with the management for your progression in the company.
• Provide support as needed in various departments;
• Perform ad-hoc duties as assigned by your superior.

Job Requirements:

• Candidate must possess at least a Degree in Hospitality Management;
• Applicants with relevant working experience in the related field will be an advantage, however, applicants without relevant working experience are also welcome to apply as full training will be provided;
• Preferably Junior Executive specialized in Food/Beverage/Restaurant Service or equivalent;
• Candidates who master more than one language will be an added advantage, as oversea assignment will be assigned; (in order to handle queries, concerns and feedback from other language speaking counterparts regarding with the training and other restaurant operation related matters.)
• Successful applicants will have the opportunity to assign assignments at oversea branches.