(EAST RERGION)

Roles & Responsibilities

• To study Lift and Escalators equipment specifications and prepare layout drawings based on the confirmed product specifications.
• To prepare, modify or assist in the design drawings and resolve design problems.
• To be involve in discussion with Consultant in Structural / Architectural details.

Job Requirement

• Diploma in Electrical Engineering, Electronics Engineering or Mechanical Engineering or related discipline.
• At least 1 year of proven track record using AutoCAD and Building Information Modeling (BIM).
• Proficient in MS Office.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

The System Operations Specialist will be supporting the backend systems for the global customer support team that provides digital advertising solutions to client.

Work location: Central

Working hours: Mon-Fri, 9am-6pm

Responsibilities

• Manage various internal system backend configurations including customer support ticketing system & internal product feedback, testing tools, and category/form/routing
• Manage global routing workflow design and execution across multiple layers of customer support & Product specialist teams on internal ticketing platform
• Configure backend routing to ensure full schedule and skillset coverage across regions and products
• Design routing logic to manage multiple channels including tickets and chat to ensure reply SLA for and optimise for 24/7 support
• Establish ticket escalation channels with various XFN & RD teams, to continuously bring solutions closer to advertiser
• Analyze data and escalation feedback to identify opportunities for improving the routing workflows and strategize with regional operations teams to drive routing changes based on changing product landscape
• Manage and design a 24/7 staffing roster from a workforce management POV for internal and external teams
• Govern the process & documentation of system configuration and logic, working with cross-functional stakeholders to ensure they're aligned and up-to-date with business needs

Job Requirements

• BA/BS degree or above
• 4+ years of experience in a customer operations/support team or customer support platforms such as Zendesk/Salesforce Service Cloud/Zoho Desk
• Good communication skills with demonstrated experience collaborating with different teams and managing multiple stakeholders to achieve business objectives
• Process-oriented, able to formulate and optimize operational processes based on business context to improve efficiency and customer experience
• Good data analytical and business analysis skills; proficient with excel/spreadsheets
• A fast learner and self-starter with a good sense of judgment
• Familiarity with digital adverting platform e.g. Google, Meta, TikTok advertising solutions is a plus

• MNC / West
• Friendly working environment
• Attractive Salary Package (AWS + VB)

Responsibilities:

• Assist with payroll processing, including data entry and calculating wages and deductions.
• Maintain accurate employee records, including changes in employee designation, salary and pay items.
• Verify timekeeping records and resolve any discrepancies or issues related to hours worked.
• Address payroll related queries or requests
• Tax clearance for foreign employee leaving employment
• Preparation & submission of IR21, IR8A – Tax matters
• Submission of Levy Waiver / NSman claim and Government Paid Leave
• Maintain confidentiality of all employee information
• Perform other clerical tasks assigned by the Payroll team as and when needed
• Liaise with government authorities and agencies such MOM, ICA, CPF Board, etc. on employee related matters.
• Manage E-Leave
• Performs other adhoc duties as assigned

Requirements:

• Diploma or equivalent in Human Resources or related business fields
• Well verse in Microsoft office (Words, Excel and PowerPoint)
• Good verbal and written communication skill
• Analytical and have problem-solving skill
• Meticulous and detailed oriented
• Ability to multitask and have excellent time management
• Team player, proactive and take initiatives
• High reliability and integrity in handling confidential information
• Have an appropriate sense of urgency with an ability to work under pressure and in fast pace environment

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Hooi Wai Man (Samantha)

EA Personnel Reg No: R21100062

Job Description:

• Reporting to Regional SDM supporting Asia IS&T Service Desk program
• Liaison between Central Support and Service Desk for ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
• Capability in visualizing reporting with Powerpoint, Excel, etc with good sense of reporting analysis to effectively provide an overview of respective domains
• Ability to perform Problem management/analysis with other Support Groups and capturing the details to prevent recurrence of the top topics in each month
• The Software Specialist will diagnose/investigate/resolve level 2 business application incidents and take ownership of business application incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review;
• Escalate incident to business application experts (L3), and collaborate with them on resolution
• Develop standard procedures for responding to Business Application incidents, with help from Business Application expertise (L3);
• Outline scripts for ASD agents to follow when communicating with users and stakeholders about business application incidents;
• Make sure, all the said processes are reviewed and updated regularly (automate wherever possible);
• Make sure all team members have access to the training guides;
• Use of incident management tool to track, monitor and support the incident response
• Maintain domain knowledge (IT4IT) documentations/knowledge database;
• Manage application access rights
• Train and provide knowledge transfer to ASD agents and proximity as and when required

Job Requirement:

• Able to communication in English, for speak/listen/read/write;
• Min. 3 years of work experience;
• Hands on experience in retail business applications, including front office APPs e.g XSTORE (POS Systems), BI NEMO and back office (SAP, CONCUR) and digital applications e.g. ICON, Wechat Social Binding etc.
• Self-driven and can work independently with minimum supervision
• Good knowledge of ITIL disciplines
• Good knowledge of IT-related domain topics, e.g. End-User Computing, Cloud, Cybersecurity
• Willingness to support and mentor junior staff;
• Able to manage and prioritize and tasks and time efficiently;
• Able to demonstrate initiative and a proactive approach to daily tasks.

Responsibilities:

• Support Product Owners in documentation of requirements, mapping of end-to-end flows and testing.
• Plays a critical role in supporting the projects on launching of new systems, system integration and data mapping by assisting in gap and data analysis.
• Work with the subject matter experts to gather, collate and document the requirements for systems development and workflows.
• Review and confirm system related requirements that require sign-off from business owner.
• Draw up workflows &/or processes (SOP).
• Liaise and work with different functions and IT delivery teams on the clarifications of the requirements.
• Ensure testing outcomes are of an acceptable quality and requirements set by Product Owner.
• Prepare FAQs, training guides and internal communications for product launch.

Qualifications:

• Degree in Business, Information Technology, or related field.
• At least 5-8 years of experience in digital customer portal with experience in the insurance industry and stakeholders’ management.
• Good knowledge in insurance and end-to-end process.
• Hands-on experience in Confluence, JIRA, and Visio.
• Good business acumen and communication skills.
• Excellent analytical and problem-solving skills.
• A positive, enthusiastic, committed and ‘can do’ attitude team player.

Interested candidates may send in their resume and cover letter directly to [email protected] (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Responsibilities:

• Responsible to support Product Owners in documentation of requirements, mapping of end-to-end flows and testing.
• Review and confirm system related requirements that require sign-off from business owner.
• Draw up workflows and processes
• Liaise and work with different functions and IT delivery teams on the clarifications of the requirements.
• Ensure testing outcomes are of an acceptable quality and requirements set by Product Owner.
• Prepare FAQs, training guides and internal communications for product launch.

Requirements:

• Degree in Information Technology or any related field
• At least 5-8 years of relevant experience in life insurance industry or any similar industry
• Experience in managing projects on launching of new systems, system integration and data mapping by assisting in gap and data analysis and testing
• Good knowledge in insurance and end-to-end process
• Good business acumen and communication skill
• Analytical and problem solving skills
• A positive, enthusiastic, committed and ‘can do’ attitude team player

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Responsibilities:

• Direct and lead the development of online products by collaborating with cross-functional teams and external partners to develop and deliver a timely and smooth launch of the product into the market.
• Collaborate with design team to ensure they are delivering the design that meets the requirements.
• Ensure engineering teams are designing a detailed technical system and documenting requirements as per requirements.
• Collaborate with cross-functional partners in building cases, authoring business requirements, designing and crafting customer experience and handling the end-to-end implementation process.
• Collaborate with global teams and local business units to ensure smooth execution of testing and business go-live of the product.
• Communicate project status, resolve issues, conduct post-implementation reviews and regular planning meetings to ensure the delivery of high-quality products.
• Collaborate with business teams and align on metrics and reporting frequency that will be tracked and reported post launch of the product.

Requirements:

• Bachelor’s degree in Computer Science, Engineering or related technical field, or equivalent practical experience.
• At least 10 years of product management experience in a B2C eCommerce organisation or software service company.
• Understand eCommerce ecosystems and in-depth knowledge of eCommerce and marketing technologies.
• Proven expertise in project management across full project lifecycle (ideation through completion).
• Excellent analytical skills with the ability to understand complex challenges and translating them into workable solution.
• Effective communications skills with ability to clearly and concisely present issues, ideas and recommendations to all collaborators including the leadership team.
• Consistent record and ability to influence and lead people across different functions and organisational levels, geographies/timezones.
• Highly agile and quick to adapt to changes in a constantly evolving environment.
• Advanced technical knowledge on the use of cross platforms integration, web and mobile technologies

Interested applicants please submit your resume to [email protected] or click Apply Now button.
We regret to inform that only successful applicants will be contacted. Thank you.

Claudia Kueh Kee Jinq (R1880247)
Manpower Staffing Services (S) Pte Ltd
EA License No: 02C3423

The System Operations Specialist will be supporting the backend systems for the global customer support team that provides digital advertising solutions to client.

Work location: Central

Working hours: Mon-Fri, 9am-6pm

Responsibilities

• Manage various internal system backend configurations including customer support ticketing system & internal product feedback, testing tools, and category/form/routing
• Manage global routing workflow design and execution across multiple layers of customer support & Product specialist teams on internal ticketing platform
• Configure backend routing to ensure full schedule and skillset coverage across regions and products
• Design routing logic to manage multiple channels including tickets and chat to ensure reply SLA for and optimise for 24/7 support
• Establish ticket escalation channels with various XFN & RD teams, to continuously bring solutions closer to advertiser
• Analyze data and escalation feedback to identify opportunities for improving the routing workflows and strategize with regional operations teams to drive routing changes based on changing product landscape
• Manage and design a 24/7 staffing roster from a workforce management POV for internal and external teams
• Govern the process & documentation of system configuration and logic, working with cross-functional stakeholders to ensure they're aligned and up-to-date with business needs

Job Requirements

• BA/BS degree or above
• 4+ years of experience in a customer operations/support team or customer support platforms such as Zendesk/Salesforce Service Cloud/Zoho Desk
• Good communication skills with demonstrated experience collaborating with different teams and managing multiple stakeholders to achieve business objectives
• Process-oriented, able to formulate and optimize operational processes based on business context to improve efficiency and customer experience
• Good data analytical and business analysis skills; proficient with excel/spreadsheets
• A fast learner and self-starter with a good sense of judgment
• Familiarity with digital adverting platform e.g. Google, Meta, TikTok advertising solutions is a plus

JOB SUMMARY

A critical member of the team, the Service Technician balances a passion for people, a broad technical expertise, and excellence in retail practices.

A Service Technician is the front line and point person for our brand to the rider and encourages successful, profitable retail by taking their technical expertise to the next level as a driver of outstanding in store brand experiences. A Service Technician works directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better. Service Technicians work collaboratively and hands-on with staff and local riders as a host, mentor, brand advocate, and technical service ace. The Service Technician provides exceptional rider service; enhances rider satisfaction; and aids in meeting sales and profitability goals.

HOW YOU’LL MAKE A DIFFERENCE

• Meeting and making a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service.

• Contribute to the larger Specialized R&D team by closing the feedback loop; providing insights from both the technician's perspective and remitting valuable critique and reaction from our riders.

• Speak authoritatively on technical matters as they relate and pertain to our bicycles; be the expert

• Assists customers in an enthusiastic and courteous manner; provides “wow” customer service.

• Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairs

• Advises and assists customers with their product/service selection without bias.

• Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced.

• Assists with bike sales with technical consulting, and any other bike floor duties as needed.

• Deliver best in class rider-service that ensures ongoing service and high levels of rider satisfaction

• General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty

• Proficiency in point of sale systems and store operational websites

• Regular, dependable attendance and punctuality

WHAT YOU NEED TO WIN

• Passion for cycling and the Specialized brand

• Excellent communication with the ability to effectively interact with riders and team members

• Must be able to work as business dictates which includes weekends

• Ability to stand for extensive time periods; while occasionally walking, kneeling

ABOUT UNRAVEL CARBON

Unravel Carbon is an enterprise software that helps companies track and reduce their carbon emissions, focusing on Asia, based in Singapore.

It is the first AI-powered decarbonization platform in Asia that converts any company’s accounting data into full supply chain carbon data in seconds, generates climate solutions automatically, and auto-populates regulatory disclosure reports.

We aim to accelerate the participation of all companies, big and small, in the global fight against climate change. And we want to do it the 21st century way—autonomous, painless, and beautiful.

Unravel consists of a team of software engineers, data scientists, founders, and climate experts with a passion to solve the world’s most pressing issue—climate change. Collectively, our leadership team has launched and invested in multiple companies, and are now combining their experience and knowledge here at Unravel.

We are backed by some of the world’s best funds and investors such as Y Combinator, Sequoia, Alpha JWC, Rebel Fund, and Bradley Horowitz.

Unravel was founded in Q4/2021 with headquarters in Singapore.

ABOUT THE ROLE

This role will own the product development of the Unravel Carbon platform. This person will have a high-level of autonomy, responsibility and agency to shape the future of how our platform will serve corporations in measuring, tracking and reducing their emissions, along with the ecosystem that surrounds it. We are looking for a high-energy high-impact leader who can materially shift the needle on reducing the effort and increasing the capabilities our customers have through our platform. The role will involve direct engagement with our founders on strategic and tactical decisions.

• Collaborate with engineering, data scientists and analysts, design, sales, and other stakeholders to define a strategy, and deliver delightful and impactful experiences for clients
• Own our product roadmap and backlog, prioritising the most impactful initiatives while weighing other factors such as resourcing, feedback, customer requirements
• Help us build our carbon engine which enables the granular insights we provide
• Work closely with design, engineering and sales teams to deliver an enterprise analytics product that allows our clients to study relevant and personalised carbon emission insights
• Be a champion of our customers and stay on top of market insights trends
• Define success metrics and consistently measure the impact of your work
• Uphold and help instil a culture of excellence and operating rigour for the broader team
• Depending on your experience, this role may involve management of a team of product managers / designers

ABOUT YOU

• 5+ years of product management in software / technology - preference for domain experience on technical projects and/or working closely with data scientists
• Highly effective written & spoken communication skills at the team and executive level
• Track record building & shipping products in a cross-team environment in a high-growth environment
• Proven ability to prioritise competing commitments and requests, manage stakeholders (including “managing up”), and have the flexibility to adapt to changing responsibilities
• Proven ability to execute rapidly and bring at-risk projects back on track

YOUR WORK STYLE

• An owner’s mindset - you are willing to do what it takes to hit our goals
• Move fast and learn quickly - you take feedback well and pivot to get to where you need
• An analytical mindset with a persistent need to validate and understand why
• Able to juggle across multiple priorities and have clarity on what’s most important
• Care about who you work with, you want to work with and collaborate with the best

BONUS POINTS

• You have domain expertise in sustainability / GHG emissions reporting
• Your have experience and success working on B2B SaaS products
• You have worked in early-stage companies or environments
• You have managed a team previously

WHAT WE OFFER YOU

We offer an exciting challenge for a purpose-driven person who thoroughly enjoys learning and takes up responsibilities in a multi-cultural and pioneering organisation. You will have the chance to define the working culture of our product division and company at large.

We nurture a culture of excellence, openness, trust, and collaboration: We want to give you ownership and independence over your projects, have your voice heard, and promote collaboration across teams and global partners. We want you to thrive!

ABOUT UNRAVEL CARBON

Unravel Carbon is an enterprise software that helps companies track and reduce their carbon emissions, focusing on Asia, based in Singapore.

It is the first AI-powered decarbonization platform in Asia that converts any company’s accounting data into full supply chain carbon data in seconds, generates climate solutions automatically and auto-populates regulatory disclosure reports.

We aim to accelerate the participation of all companies, big and small, in the global fight against climate change. And we want to do it the 21st century way—autonomous, painless, and beautiful.

Unravel consists of a team of software engineers, data scientists, founders and climate experts with a passion to solve the world’s most pressing issue—climate change. Collectively, our leadership team has launched and invested in multiple companies, and are now combining their experience and knowledge here at Unravel.

We are backed by some of the world’s best funds and investors such as Y Combinator, Sequoia, Alpha JWC, Rebel Fund and Bradley Horowitz.

Unravel was founded in Q4/2021 with headquarters in Singapore.

ABOUT THE ROLE

As a Product Designer you will help realise the company's vision and mission by crafting highly usable and engaging experiences for our customers. You will work closely with multidisciplinary team - developers, product managers, designers, data scientists, sales and BD and our founders.

• Own product experiences end-to-end, contributing to product strategy and vision
• Help craft and own the design process from exploration, ideation, validation, user flows to high fidelity UI
• Generate information architecture, wireframes, high-fidelity mock-ups, and interactive prototypes
• Participate and lead usability testing (and other research methods)
• Work cross-functionally with product, engineering, data and sales to influence product development, culture, processes and practices
• Work cross-functionally to build and ship your designs

ABOUT YOU

• You are a junior to mid level designer with 1+ years of experience and a strong portfolio across software products (bonus for B2B or sustainability domain products)
• You excel in complex problem spaces, and bring clarity to your teams through your mastery of the design process
• You have experience working with Product and Engineering in various aspects of product creation and development
• You have strong working knowledge of UX and UI best practices in product design
• You treat design as a craft, have a passion for visual design and details
• You are an excellent communicator and storyteller who can distil complex topics in a clear and concise way across the different levels of the organisation
• Strong working knowledge of Figma (as core product design tool), Miro, any other prototyping tool is a bonus. Adobe Suite is a plus
• Bonus: Experience in designing design systems or working with one
• Bonus skills: UX writing, UI animation, Illustration, knowledge of Webflow and Web Design

YOUR WORKING STYLE

• An owner’s mindset - you are highly conscientious and care
• Move fast and learn quickly - you take feedback well and pivot to get to where you need
• An inquisitive mindset with a persistent need to validate and understand why
• Able to juggle across multiple priorities and have clarity on what’s most important
• Care about who you work with, you want to work with and collaborate with the best

YOUR PREFERRED BACKGROUND

Bachelor's Degree in Interaction Design, Human-Computer Interaction, Information Sciences, Communication Design, or related discipline is a plus, and between 1+ years of experience designing and launching digital products (apps, websites, iOS, Android, SaaS and/or software) across platforms (mobile, tablet, desktop) in an in-house product teams or an Agency

WHAT WE OFFER YOU

We offer an exciting challenge for a purpose-driven person who thoroughly enjoys learning and takes up responsibilities in a multi-cultural and pioneering organisation. You will have the chance to define the working culture of our product division and company at large.

We nurture a culture of excellence, openness, trust, and collaboration: We want to give you ownership and independence over your projects, have your voice heard, and promote collaboration across teams and global partners. We want you to thrive!

MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across five markets including Singapore, Hong Kong S.A.R., Philippines, Taiwan, and Malaysia.

What We Offer:

• You will be entitled to a competitive salary and attractive benefits, including:
• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Five-day work week, hybrid work arrangement
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

We are seeking a dynamic and experienced Head of Insurance Marketing to lead our marketing initiatives within the insurance vertical.

The ideal candidate will be a strategic thinker with a proven track record in insurance marketing ideally with experience in online marketplaces for insurance and knowledge of a range of insurance verticals, capable of driving growth and building our brand presence and preference in the market.

Key Responsibilities:

• Own revenue target for insurance marketing across the region across key verticals of insurance.
• Strong business lens with ability to review and input into business plan, forecasted targets, understands key drivers such as seasonality and it’s impact on demand and revenue
• Develop and execute comprehensive regional marketing strategies to promote and drive acquisition of insurance products and services that are scalable and serve local market needs
• Position MoneyHeroGroup as the preferred destination to learn and purchase insurance policies
• Deep understanding of insurance customer segments, behavior and insurance purchase and lifecycle journey to develop marketing strategies that will drive incremental revenue across new and existing customers
• Lead and manage the insurance marketing team, fostering a culture of innovation and excellence
• Partner with marketing cross-functional teams across brand, content, paid media and lifecycle to execute impactful high quality marketing programs.
• Collaborate with cross-functional teams, including product development, sales, and customer service, to align marketing efforts with business objectives.
• Conduct market research and competitive analysis to identify trends, opportunities, and threats.
• Oversee the creation of marketing content, campaigns, and promotional materials to engage and attract customers.
• Utilize data analytics to measure and optimize the performance of marketing campaigns.
• Build and maintain strong relationships with key stakeholders, providers and partners
• Manage the marketing budget effectively to ensure maximum return on investment.
• Stay up-to-date with industry developments and emerging marketing trends.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or a related field. A master’s degree is preferred
• Minimum of 10 years of marketing experience, with at least 5 years in a leadership role within the insurance industry
• Strong understanding of insurance products, market dynamics, and regulatory environment
• Proven track record of developing and implementing successful marketing strategies
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in digital marketing, including SEO, SEM, social media, and content marketing
• Ability to analyze complex data and translate insights into actionable strategies.
• Creative thinker with a results-driven mindset
• Insurance marketplace experience is a plus

Roles & Responsibilities:

• Undertake timely facilitation of internal and external training classes and forums both on and off-site.

• Adhere to ISO and internal process and procedures.

• Focus on projects through entire life cycle – start up to completion.

• Update and develop course work and associated support material.

• Test new releases of software to ensure they meet market requirements.

• Perform extensive analysis of casino business processes and operations for installation of new products as well as to support existing system installations.

• Develop excellent working relationships with high-level casino personnel, Work out a plan to demo and presentation of products to customer.

• Constantly update and maintain a high level of understanding of system products and casino industry standards.

Personal Competencies, Knowledges & Experience:

• The ideal candidate will have a Degree in Computer Science or a related field or its equivalent combination of relevant education and experience.
• Excellent communication skills with a high degree of confidence for problem resolution related to gaming systems and customer operational procedures.
• The ability to travel throughout Asia Region as and when required.
• Highly self-motivated & willingness to learn and grow
• Ability to work independently and collaboratively in a team environment

Lakshmi Darisi

Senior Recruitment Consultant | Personnel Reg No.: R2199833 I EA License No.: 02C3423

We are currently recruiting for a Sales Specialist for a SEA focussed distributor to focus on their Aesthetics Equipment business.

This is a relatively new (albeit quite well established) team for them, and they are looking to add this brand-new headcount to the existing team.

You will be able to utilize their extensive network across Singapore to help achieve your sales targets, they offer an on-target bonus of 5 months (rising to 7 for over-achievement) and there could be the chance in future to look regionally.

The Sales Specialist will be responsible for:

• Promote and sell Medical Aesthetic equipment and consumables, build customer relationships, expand coverage, and improve interactions with Key Opinion Leaders.
• Conduct product presentations, manage product life cycles, and implement brand management activities, including strategic positioning and benchmarking.
• Organize seminars and exhibitions, exceed sales targets, and provide detailed quarterly reports on market intelligence, competition, and customer needs.

The Sales Specialist will be/have:

• Minimum 2 years of experience in medical aesthetics equipment and consumables sales
• Degree qualified

If you feel you would be suitable then please apply now.

Reg No. R1871342
BeathChapman Pte Ltd
Licence no. 16S8112

TRAVEL PRODUCT MANAGER (Singapore & Malaysia Markets)

The company is newly established in the travel industry. We are looking for like-minded individuals to join us in growing the team into a prestige agency providing travel services in Asia and many other countries.

KEY RESPONSIBILITIES:

• Creating different tourist routes, and also can calculate the price.
• Has experiences in large OTA company, such as ctrip, etc.
• Negotiating rates with local operators, including exclusive arrangements and service agreements.
• Continuously review and research the market (sales / competitor) and make adjustment recommendations accordingly to ensure product saleability.
• Work closely with local operators in terms of creating new itineraries and recommendations within the destination for exclusivity.
• Work closely with Operations for each new launch to review the operational instructions ensuring smooth operation.
• Ensure related budgeting, operation instructions, sales kit, platform are all updated according to latest pricelist as approved by management.
• To attend travel trade shows and other industry functions as necessary to continually research & develop products and relationships.
• Work with the Sales team in providing product briefing and relevant product sales instructions. Educate sales team on term basis to better manage margins.

REQUIREMENTS:

• At least 2-5 years in Travel Agency, OTAs handling product management.
• Ability to multitask and take on the role both as a product manager and product educator.
• Proficient in speaking and typing English and Chinese.
• Ability to work under pressure in a fast-paced team.
• Incumbent with high prior experience and portfolio are prioritized.
• Citizen or Permanent Resident required

HOW TO APPLY:

Must Indicate:

• Detailed resume
• Availability or Notice Period to serve,
• Reason for Leaving,
• Current and Expected Salary

For the exceptional position offered, please email your resume to:

Babs Khanduja (R1100441) – [email protected]

Dial: +65 64634941

I am able to provide and up to date market appraisal on current jobs and associated salaries. Contact me for a confidential discussion.

Refer a friend or colleague to Phoenix Recruitment today. If we place them into a job, you will receive SGD $588 (per referral)

*Contact your Consultant for full terms

MOM Registered Employment Agency: 20C0113

Job roles and descriptions:

• Involved in participation of testing and implementation of system related initiative and enhancements.
• Propose and execute campaigns for unsecured loans products.
• Manage first line response to product and services enquiries from touch points and support units.
• Initiate process improvement for Unsecured Loan products.
• Work together with support units to study and understand data related to Unsecured Loan products.
• To execute marketing communication/material and campaign driving Unsecured Loan portfolio revenue and digital usage (Book schedule, raise criteria request, ensure timeline is met)
• To review marketing content, T&Cs (terms and conditions) and messages.
• Support regular reporting, adhoc task and administrative matters.

Required Experience:

• Degree holder in Marketing, Business Administration or in related majors
• At least 1-2 years of experience in Product Management role.
• Good to have experience in consumer banking or related industry.
• Good to have prior experience in handling loans product management or similar end-to-end product life cycle.
• Self-driven and able to work independently under timeline pressure.
• Able to manage and work with stakeholders.

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Responsibilities:

Program Management

• Collaborate with initiative teams to drive adoption of our products and services through the creation/curation of required learning programs, as well as to create a learning culture in the department.
• Facilitate learning experiences to lead groups through a series of workshops and retrospectives
• Create quizzes and activities for learning content
• Perform administration for learning registration, attendance, gather feedback and produce learning metrics reports
• Recommend and creation of next steps on learning roadmap based on data from programmes
• Create quizzes and activities for assessment of individual knowledge
• Gather feedback of the learning courses through various channels, e.g., questionnaires/surveys, discussions with managers.
• Track and provide regular learning metrics report and learning achievements, using standard MS Office tools such as MS Excel, power points, etc.
• Facilitate workshops or retrospectives for learning purposes
• Maintain an up-to-date course list and content in the MS SharePoint
• Perform administration for learning registration, attendance and produce learning metrics reports
• Perform other tasks and projects as and when necessary, required to support business objectives and learning operations etc.

Instructional Design

• Work with SMEs and help them create and onboard their new courses to the most effective learning channel and format, as well as suggest improvements to existing platform.
• Design, storyboard and develop online learning courses using Articulate Rise or Storyline, working with Subject Matter Expert (SME) in creating learning content

Requirements

• Bachelor’s degree in Human Resource, IT or in related majors.
• Minimum 3 years of related experience in instructional design, learning curriculum in an IT environment
• Good inter-personal and relationship building skills, able to initiate a conversation and provide customer centric approach to assist stakeholders.
• Interested and passionate in developing learning solution, solve problems and improving current processes.
• Committed to learn fast, adaptable, and passionate to deliver quality work as a team
• Proficient in Articulate (eLearning authorizing tool), Excel (e.g. pivot table) and Power Point
• Ability to represent quantitative information in a visual form that facilitates effective decision making
• Exposure in MS SharePoint for posting learning courses details

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Job roles and descriptions:

• Involved in participation of testing and implementation of system related initiative and enhancements.
• Propose and execute campaigns for unsecured loans products.
• Manage first line response to product and services enquiries from touch points and support units.
• Initiate process improvement for Unsecured Loan products.
• Work together with support units to study and understand data related to Unsecured Loan products.
• To execute marketing communication/material and campaign driving Unsecured Loan portfolio revenue and digital usage (Book schedule, raise criteria request, ensure timeline is met)
• To review marketing content, T&Cs (terms and conditions) and messages.
• Support regular reporting, adhoc task and administrative matters.

Required Experience:

• Degree holder in Marketing, Business Administration or in related majors
• At least 1-2 years of experience in Product Management role.
• Good to have experience in consumer banking or related industry.
• Good to have prior experience in handling loans product management or similar end-to-end product life cycle.
• Self-driven and able to work independently under timeline pressure.
• Able to manage and work with stakeholders.

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

As a part of the Enterprise Support Team, you’ll spend most of your time interacting directly with our users and ensuring that they have a stellar Stripe experience.

What you’ll do

• Troubleshooting complex user issues and communicating with Stripe’s highest value users, providing a best-in-class support experience, by email
• Own and managed business critical escalations and incidents
• Become the expert in all Stripe products, deeply understanding our processes and workflows in order to resolve user issues
• Manage a small portfolio of users, to whom you’ll be directly accountable for analyzing and improving their support experience, providing contextual insight regarding users’ experience with support to account team stakeholders
• Work with Engineering and other Operations teams to diagnose and solve technical user problems
• Develop relationships with users and identify opportunities to improve support and overall experience with Stripe
• Analyze and optimize our support documentation and processes to improve our users’ experiences and help scale our operations

Responsibilities

Casework

• Troubleshooting complex user issues and communicating with Stripe’s highest value users, providing a best-in-class support experience, by email and occasionally by call
• Become the expert in all Stripe products & how our largest users use them with their unique integrations, in order to comprehensively resolve user issues with context-aware support

On-call

• Own & manage business critical escalations and incidents from start to finish
• Iterate & improve service delivery for business critical escalations in order to delight our largest users who value quick resolution and proactive communication to any outages

Support Partner/Projects

• Manage a small portfolio of 1-2 users, to whom you’ll be directly accountable for analyzing and improving their support experience, providing contextual insight regarding users’ experience with support to account team stakeholders. These users are either new to Enterprise support or are a heavy user of support
• Analyze and optimize our support documentation and processes to improve our users’ experiences and help scale our operations
• Identify and lead initiatives across our 5 pillars (Prevention, Availability, Effectiveness, Satisfaction, Effortlessness) to enable the team to provide a best-in-class support experience to our largest users at scale

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Embodies an empathetic, user-first mindset and embodies Stripe’s operating principles
• Has exposure to or experience with managing relationships with large, exceptionally complex/senior level stakeholders
• Exhibits an investigative mindset, strategic thinking, high attention to detail, and cross-functional coordination skills
• Can demonstrate technical aptitude, having experience with data analysis or use of technical tools to troubleshoot user issues
• Has demonstrated ability to problem solve with minimal guidance in a rapidly changing environment
• Has exceptional written, verbal, and presentation-based communication skills and the ability to translate complex solutions to users simply and clearly
• Will work willingly at least two weekend days per quarter, and two holiday days per year - you’ll receive a weekday off of your choosing the week following a weekend shift

Preferred qualifications

• Prior experience with or exposure to SQL, Tableau, Hubble and APIs
• Some background experience in account management, customer experience, program management or project management
• Comfortability learning new functions and features of technical products
• Experience leveraging root-cause analyses to make data driven decisions

Responsibilities

• Participate in new product development project from concept to launch
• Support and improve existing product lines
• Support activities to reduce production cost, lead-time and improve product reliability and quality
• Collaborate with external partners in joint product development projects
• Manage project scope, timelines, budgets, product specifications, production schedules, and any other deliverables
• Establish engineering specifications and production processes to meet technical, functional and quality requirements
• Coordinate and support manufacturing of prototypes and products to ensure reliability and quality of product
• Develop and perform assembly and test procedures for product according to specifications
• Identify and resolve all issues effectively to achieve all objectives
• Ensure proper documentation (including manuals) of all required information for product/projects
• Support product installations and any necessary diagnoses, troubleshooting, service, and repair
• Provide product training and support internally and distributors

Requirements

• Bachelor’s degree in Electronics, Electrical or System related Engineering
• 3-5 years relevant experience in product development
• Familiar with programming languages C and C++

Interested applicants, please click "Apply Now" or forward a detailed resume as MS Word format / PDF and email to [email protected].

Tempserv Pte Ltd

EA License No: 06C3745

Daniel Lee / EA Registration No: R1989151

~CENTRAL REGION~

Main Duties and Responsibilities

Corporate Recruitment

• Responsible for meeting or exceeding recruitment targets for company-sponsored students across all Academy programmes, including degrees offered by its partner universities
• Plan and review on monthly targets
• Work with the support from marketing to plan and outreach to new corporate partners with the objective of student recruitment
• Maintain relationships with existing corporate clients to maintain instream enrolments of students from these companies
• Plan and lead initiatives that serve to engage and increase student recruitment with corporate partners
• Work within the budget allocated

Corporate Partnerships

• Build on new/existing partnerships that create or add value to the marketing and recruitment efforts of Academy
• Create partnerships that offer Academy an alternative source of student recruitment through exclusive deals to the members of the partners
• Outreach and nurture relationships with partners

Others

• Any other ad-hoc duties as assigned by the Reporting Officer
• BASIC + COMMISSION

Requirements

• Degree or Diploma in Marketing, Business or its equivalent
• 5-8 years of experience
• Excellent sales, integrated marketing and project management experience
• Management and presentation skills
• Ability to multi-task with high level of initiative and sound business acumen
• Independent and dynamic personality
• Fluent in suite of Microsoft Office applications
• Able to commit to supporting and/or leading events in the evenings and weekends when required. (not extensive)

HOW TO APPLY:

Interested applicants, please click on “Apply Now”. or Send your resume to [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

• Rare opportunity
• Career progression
• Exciting role

As a KYC Operations Specialist, you will be responsible for daily KYC operations including onboarding and periodic reviews. You will be part of a team to review and update KYC profiles, perform KYC and documentation review, screening and transaction monitoring. Support in relevant projects i.e UAT testings, any process change or improvement initiatives.

The ideal candidate has at least 6-10 years relevant Corporate banking experience within KYC/AML operations preferably in a client facing role. Strong communication skills, stakeholder management skills and ability to work well in a team setting will be great.

Applicants who are keen please send across your updated CV to [email protected] or click on the link to apply.

Reg No. R1987809
BeathChapman Pte Ltd
Licence no. 16S8112

About the Job

Working closely with customers on assigned projects as a Software Implementation Lead and ensure end-end project delivery. Our ideal candidate will be quick to grasp new projects and solutions and pull together required resources. The Implementation Specialist will be expected to manage multiple projects at the same time without losing focus and quality. Expected to show great orientation to details, precision, and strong follow up to be a successful Implementation Specialist. The Implementation Specialist will be involved in every phase of our projects including initiation, design, implementation, acceptance testing, going live and project closure. Identifying and evaluating relevant technology solutions to solve business problems, exploit opportunities and drive forward continuous improvements. Assuring the realisation of business benefits.

Technical Skills and Experience Requirement

• Minimum of 2 years prior Development/Support experience would be preferred.

• Development and/or implementation experience with .NET, C#, VB.NET, Webservices,

• Code deployment experience with Web Application Servers

• Deployment of applications on Microsoft IIS would be preferred.

• Knowledge / working and troubleshooting experience with DB systems like Oracle, MSSQL

• Support experience with windows servers

• Working experience on UNIX, LINUX systems will be added advantage

Specific Responsibilities (not limited to)

• Coordinate and manage Client’s implementation by monitoring deliverables and progress through continuous communication

• Document functional specification document and participate in requirement walk through sessions

• Act as a liaison between customer IT team and our development team and help the development team with relevant information about customer SIT/UAT/Production server architecture to help the development team proceed with development accordingly

• Deploy the code packages sent by the development team on the customer environment and complete all configuration based on the release notes/product guide documents

• Completing various setup, configuration, and activation tasks

• Expediting resolution to clients

• Perform testing on the package received from the development team, troubleshoot, solve configuration issues, coordinate to the

Soft Skills Requirement

• Ability to identify, troubleshoot, educate and resolve issues

• Ability to adapt to changes and manage multiple projects

• Ability to communicate clearly (both written and spoken) with experienced IT peers or inexperienced customers

• Experience with common applications (Word, Excel, PowerPoint)

• Ability to establish credibility with clients based on industry, product, and technology knowledge

• Comfortable communicating and submitting reports to all levels of management

• Strong planning, organization, and reporting skills

• Proven emotional intelligence, reasoning and facilitation abilities

• Good time management skill

Company Information

Tianjin Pharmaceutical Da Ren Tang Singapore Development Co., Pte Ltd. is the subsidiary company of Tianjin Pharmaceutical Da Ren Tang Group Co. Ltd. which is the only Chinese medicine enterprise listed in both Shanghai and Singapore. We are the most valuable modern green TCM enterprise in China. And we strive to become the leader of innovative Chinese medicine.

Job Responsibilities

• Good Understanding of TCM healthcare and pharmacology terminology.
• Ensure high level of engagement with key healthcare professionals including doctors and pharmacists.
• Conduct effective product presentations and provide comprehensive product knowledge to healthcare professionals.
• Coordinate the development of marketing strategies, advertising and promotion programs and ensure their execution.
• Analyze market trends and sales potential.
• Manage brand image and corporate identity.
• Candidate with relevant experience in marketing related function/ business development has added advantage.

Qualifications

• Registered Traditional Chinese Medical Practitioner with the Traditional Chinese Medicine Practitioners Board of Singapore (TCMPB).
• Good command at spoken and written of both Chinese and English.
• A medical degree recognized by Singapore Medical Council (SMC).
• Excellent communication and interpersonal skills.
• Proven experience in product management and product development cycle.
• At least 2 years of working experience in the related field.

As a Customer Support Specialist you will provide a helping hand to our Customers who are growing their business with HubSpot.

Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how HubSpot works.

In this role, you’ll get to:

• Develop deep knowledge of the HubSpot software
• Partner with our customers to effectively resolve issues through phone, email and chat.
• Answer how-to questions and help customers navigate a variety of tools within HubSpot
• Diagnose software issues and engage with our product and engineering teams using established processes
• Provide support & guidance to marketers, salespeople, and service professionals across our customer base that use the HubSpot software
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Collaborate with internal teams such as account managers or sales teams, and identify opportunities for existing customers to use more of our platform or services
• Show composure, resilience, and flexibility as customer needs evolve and case volume changes.

We are looking for people who:

• Fluent in English and Japanese
• Find creative problem solving fulfilling & challenging
• Are self-motivated & eager to learn
• Thrive in a dynamic environment and are comfortable with ambiguity
• Adapt quickly to changing priorities and customer needs
• Passionate about working with customers and finding solutions that make their goals possible
• Outstanding communicator, articulate, fluid conversationalist
• Interested in building technical skills and learning about HTML, CSS, APIs and more