Responsibilities:

• Responsible for ensuring sales incentives and commercial incentives are calculated in a timely and accurate manner, in accordance with applicable policies and agreements.
• Conduct in-depth analytical review of sales incentives and commercial incentives, and prepare management reporting.
• Coordinate with cross-functional teams to ensure timely and accurate reporting, and perform adjustments/reconciliations, as necessary.
• Ensure timely and accurate pay-out of incentives.
• Provide training to Sales and cross-functional teams.
• Work closely with Revenue Manager to develop and maintain robust incentives processes with client-focus and continuous improvement mindset.
• Support ad-hoc projects, including process and system improvement initiatives, internal audit, etc.

Qualifications

• BA/BS in Accounting, Business Administration, Analytics or related fields. MBA degree is a plus.
• 3+ years of experience in a fast-paced company with knowledge of/experience in Media/Media Operations, Digital Advertising, Business Intelligence, Revenue Strategy/Operations, Audit, or related fields.
• Highly analytical; Comfortable dealing with numbers and the processing of financial information.
• Excellent knowledge of MS Office (particularly Excel).
• Highly self-motivated, independent, proactive, agile and determined to drive assigned targets and projects with perseverance and passion

Main Responsibilities

• Coordinate maintenance contractors, review checklists and ensure customer D.O. sign-off within the time.

• Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification

• Prepare and maintain comprehensive energy conservation action plan to include previous and ongoing efforts and short, intermediate and long-term goals

• Prepare operational and maintenance schedule as per MIS

• Work closely and collaborate with the customer support team to ensure customer satisfaction.

• Identify potential upselling opportunities at client site during regular or ad-hoc maintenance

• Remote monitoring of the system operation and performance and reach site if any emergency.

• Familiarization of Refrigeration System Chillers & Freezers, Compressors, Cooling towers, FCUs, Cold room, ETV doors and related controllers.

• Working with a team and deliver the work within the planned schedule.

• Collect the onsite operating parameters like cold room and space temperature and verify with SCADA.

• Collaborate with Internal teams regarding any controls and programming related onsite works.

Qualifications

• Diploma, Bachelor of Engineering Mechanical, Electrical or Equivalent

• Electrical or Mechanical troubleshooting experience would be advantageous

• HVAC knowledge of Chiller Plant, FCU, SCADA, Air side equipment

• Strong communication and analytical skills.

About the Job

Working closely with customers on assigned projects as a Software Implementation Lead and ensure end-end project delivery. Our ideal candidate will be quick to grasp new projects and solutions and pull together required resources. The Implementation Specialist will be expected to manage multiple projects at the same time without losing focus and quality. Expected to show great orientation to details, precision, and strong follow up to be a successful Implementation Specialist. The Implementation Specialist will be involved in every phase of our projects including initiation, design, implementation, acceptance testing, going live and project closure. Identifying and evaluating relevant technology solutions to solve business problems, exploit opportunities and drive forward continuous improvements. Assuring the realisation of business benefits.

Technical Skills and Experience Requirement

• Minimum of 2 years prior Development/Support experience would be preferred.

• Development and/or implementation experience with .NET, C#, VB.NET, Webservices,

• Code deployment experience with Web Application Servers

• Deployment of applications on Microsoft IIS would be preferred.

• Knowledge / working and troubleshooting experience with DB systems like Oracle, MSSQL

• Support experience with windows servers

• Working experience on UNIX, LINUX systems will be added advantage

Specific Responsibilities (not limited to)

• Coordinate and manage Client’s implementation by monitoring deliverables and progress through continuous communication

• Document functional specification document and participate in requirement walk through sessions

• Act as a liaison between customer IT team and our development team and help the development team with relevant information about customer SIT/UAT/Production server architecture to help the development team proceed with development accordingly

• Deploy the code packages sent by the development team on the customer environment and complete all configuration based on the release notes/product guide documents

• Completing various setup, configuration, and activation tasks

• Expediting resolution to clients

• Perform testing on the package received from the development team, troubleshoot, solve configuration issues, coordinate to the

Soft Skills Requirement

• Ability to identify, troubleshoot, educate and resolve issues

• Ability to adapt to changes and manage multiple projects

• Ability to communicate clearly (both written and spoken) with experienced IT peers or inexperienced customers

• Experience with common applications (Word, Excel, PowerPoint)

• Ability to establish credibility with clients based on industry, product, and technology knowledge

• Comfortable communicating and submitting reports to all levels of management

• Strong planning, organization, and reporting skills

• Proven emotional intelligence, reasoning and facilitation abilities

• Good time management skill

We are looking for a Product Manager who is passionate about building products that will meet business needs.

As a Product Manager at InterOpera, you will play a pivotal role in shaping the future of our green attribute SaaS platform. You'll work closely with a dynamic team to develop and execute product strategies that align with our mission to promote sustainability. This role is perfect for you if you are passionate about making a difference through technology and eager to grow in the realm of product development.

About InterOpera

InterOpera is an exchange operator for environmental commodities (e.g. carbon credits and renewable energy certificates) and provides blockchain infrastructure to automate the entire spectrum of tasks for renewable energy asset owners. The mission of InterOpera is to digitally bridge environmental commodities and financial markets for a connected and sustainable future. Shareable Assets Pte. Ltd. is its wholly-owned subsidiary operating under a capital markets services license from the MAS. To date, we have raised USD 9 million led by Korea Investment Partners. Among other investors, we are backed by Vertex Ventures and Kakao Investments.

Roles & Responsibilities

● Assist in defining the product vision and strategy, aligning with the company’s goals and market trends. Lead the planning, execution, and delivery of product roadmaps.

● Foster a culture of customer obsession, prioritizing customer satisfaction and experience in every aspect of the product development process. Continuously seek to understand customer needs, pain points, and preferences to drive product innovations and enhancements.

● Utilize data and analytics to inform product decisions, prioritizing features and improvements based on user feedback, market analysis, and business objectives.

● Ensure that product requirements are thoroughly defined, documented, and communicated, upholding high standards for product quality and user experience.

● Serve as a bridge between Engineering, Design, and Business teams, ensuring clear communication and collaboration throughout the product development lifecycle.

● Organize and lead agile rituals, including release/sprint planning, retrospectives, daily standups, and weekly planning sessions. Ensure the team remains focused and efficient, fostering an agile mindset and practices to enhance productivity and adaptability.

Qualifications and skills

● 1-3 years of experience working in a startup environment with a history of successful product launches.

● Self-starter mentality with the ability to manage multiple projects in a dynamic and agile working environment

● Strong analytical and problem-solving skills, with a data-driven approach to decision-making.

● Excellent communication and interpersonal skills to effectively communicate complex business/technical information with different audiences verbally or in writing

● A solid understanding of technical and design concepts, with the ability to effectively communicate and collaborate with Engineering and Design teams.

● A proactive individual with a strong sense of purpose and urgency

Preferred Qualifications:

● Bachelor’s degree in Business, Computer Science, Engineering, Design, or related fields. A Master’s degree or MBA is a plus

● Previous experience in a startup or a B2B SAAS company in a dynamic high-growth environment.

● Certifications in Agile, Product Management, or related fields.

How to apply for the role

Check our website https://www.interopera.co/ or email us at [email protected]. Follow us on Linkedin linkedin.com/company/interopera

Read about what we do

Interview with our founder and CEO - https://singaporeglobalnetwork.gov.sg/stories/business/how-regulated-defi-will-ensure-financial-inclusion/

InterOpera collaborates with CAD Trust - https://sg.finance.yahoo.com/news/interopera-joins-cad-trust-global-064400599.html

Launch of OperaX - https://solarmagazine.com/2023/06/interopera-launches-carbon-credit-and-renewables-certificate-exchange-platform/

Report on our collaboration with BIS Innovation Hub, Hong Kong Monetary Authority (HKMA) and UN Climate Change Global Innovation Hub on tokenised green bond with carbon credits attached in Project Genesis 2.0 - https://www.bis.org/publ/othp58.htm

Report on our collaboration with BIS Innovation Hub and the Hong Kong Monetary Authority (HKMA) on green bond tokenisation -https://www.bis.org/publ/othp43_report2.pdf

Healthcare Quality & Regulatory Compliance Specialist (Hybrid) AMEA

Opportunity:

Play a critical role in driving compliance and quality programs for Healthcare Transportation and facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Your Contribution:

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Provide inputs to support the design & implementation of robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead and support various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead regular audit programs / random checks to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and support in issue resolution via conducting root cause analysis (depot).

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead and support validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

What we look for in you!

1. Hold local pharmacist license (and may be required to hold licenses and permits on behalf of the company)

2. Have three (3) to five (5) years of relevant experience in pharmaceutical or healthcare industry in a quality related role

3. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

4. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices, IATA CEIV and other local certifications in a warehouse and transportation business.

5. Experience in conducting external and internal audits

6. Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute.

Your competencies:

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

About PebbleRoad

PebbleRoad is a Singapore-based strategy, design and innovation consultancy. We envision a world where digital business transformation is not just a buzzword but a catalyst for meaningful, sustainable growth.

We aim to enable meaningful digital business transformation by empowering our clients with the experience and expertise necessary to achieve strategic clarity, build innovative digital products, and grow capabilities.

About the position

We seek an experienced Marketing Specialist to join our team to enhance our brand presence and increase lead generation. This can encompass leveraging social media, organising outreach events and workshops, managing our website content, and designing marketing campaigns that resonate with our target audience in the digital transformation space.

Location

• Singapore
• Hybrid (WFH mostly, with some in-person meetings)

Employment type

• Negotiable (full-time/part-time)

Key Responsibilities

Marketing communications:

• Craft and implement a strategic communication plan to effectively promote our brand and services, including key messaging, audience segmentation, and channel selection.
• Align communication strategies with overall marketing objectives and business goals, ensuring a cohesive and impactful message across all platforms.

Social media management:

• Develop and implement a comprehensive social media strategy, in line with the communication strategy, to increase our visibility, engagement, and lead generation.
• Create high-quality content (articles, images, video) reflecting our digital transformation expertise.
• Monitor social media performance metrics to optimise strategies
• Run sponsored campaigns where necessary to promote events

Event and workshop coordination:

• Plan, coordinate and execute a range of events and workshops
• Manage logistical aspects, including venue selection, participant registration, and feedback collection, to ensure smooth and successful events.
• Use digital event management tools like Eventbrite to promote, coordinate, and track event attendees.

Website management:

• In collaboration with the team, propose and create content for the website, including case studies and insight pieces.
• Oversee updates to the PebbleRoad website.
• Monitor web analytics to enhance site performance, user experience, and SEO ranking.

Email marketing campaigns:

• Design and execute targeted email marketing campaigns to nurture leads and engage with our existing client base.
• Develop email content that promotes our events, workshops, and thought leadership in digital transformation.
• Analyse campaign performance and adjust strategies accordingly to maximise engagement and conversions.

Qualifications

• Bachelor’s degree in Marketing, Communications, or demonstrated experience in related fields.
• At least 5 years of experience in marketing, especially digital and/or content marketing.
• Proven track record in managing social media platforms, particularly LinkedIn
• Experience in organising and running corporate events and workshops.
• Excellent verbal and written communication skills.
• Self-initiated and independent worker who is willing to learn
• Able to collaborate with others
• Familiarity with content creation tools, e.g. Canva or other graphic design tools or Capcut or other video editing tools

JOB PURPOSE

Manage the Structured Products platform and own the P/L. Drive the product strategy by targeting both Wealth Management and Corporate customers and providing executable product ideas to Relationship Managers and Investment Advisors. For the product platform, the focus is on robustness, control and compliance.

PRINCIPAL RESPONSIBILITIES

Product Advisory

· Package executable market ideas with inputs from Bank’s research, industry intelligence and market trends;

· Drive investment themes and product focus, giving color and depth to the frontline RM and IC with actionable focus to maneuver the markets;

· Educate RM and IC on structured products;

· Be a recognized authority within the Bank in structured products.

Sales

· Drive the structured products business and be responsible for the structured products revenue to contribute towards overall investment products revenue.

· Provide RM and IC with trading ideas, market information and sales tools in both English and Traditional Chinese;

· Develop marketing materials on structured products;

· Make timely actionable calls in relation to market development and books, to help frontline manage clients’ portfolios;

· Meet clients, together with RM and IC, in the role of structured products specialist.

Product Management

· Oversee all aspects of product life cycle management including market demands, technology trends, product development, launches, and marketing of structured products;

· Survey and analyze competitive industry landscapes to identify relative trends, threats, and opportunities to apply strategy roadmap and development to execution;

· Manage day-to-day product marketing for structured products such as product delivery, client experience, and client communication strategies;

· Define and launch new products, features, and capabilities including defining the product/feature and go-to-market strategy through both RM and digital channels

· Ensure end to end product readiness and robustness for product sales, and full compliance with regulatory requirements and the Bank’s internal policies;

· Manage internal and external investment partners and/or vendor relationships, engage in negotiations, manage ongoing relationships, and prepare agreements;

· Work with team members to ensure adequate dealing coverage at all times;

· Work together with sales team in meeting annual sales and financial targets.

REQUIREMENTS

· 5-8 years related experience in advisory sales and dealing of structured products, especially ELN and FCN, with solid understanding of end-to-end process;

· Degree in economics, investments or finance will be an added advantage.

· Detailed knowledge of markets analysis, with strong technical capabilities in analyzing structured products;

· Ability to pitch and convince Wealth Managementcustomers, with a good understanding of their needs, strategies in terms of asset allocation, portfolio construction and liability management;

· Strong presentational and communication skills, with relevant experience in conducting product training to RM and IC and marketing seminar to Wealth Management customers;

· Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

· Pro-active, self-starter and goal orientated. Possess teamwork skills such as listening, communication and conflict management;

· Effectively bilingual in English and Mandarin as the role requires written communication in Traditional Chinese with Mandarin-speaking colleagues in Taiwan and Wealth Management customers in Greater China..

Telenor Group is world’s leading telecommunications company across the Nordics and Asia with 158 million subscribers and annual sales of around NOK 99 billion (2022). We are committed to responsible business conduct and driven by the ambition of empowering societies. Connectivity has been Telenor’s domain for more than 160 years, and our purpose is to connect our customers to what matters most.

We have a leading Nordic position in mobile, broadband and TV services, as well as substantial activities in subsidiaries and joint venture operations, including mobile financial services and online classifieds in the Asia region. Worldwide, Telenor Group and our operations’ teams are 14,000 people strong.

Telenor Procurement Company (TPC), established in 2017 and based out of Singapore, operates as a subsidiary of the Telenor Group. We deliver Global Category Management as a service to the Telenor Business Units and beyond, taking full responsibility for the end-to-end Sourcing process and performance of global spend categories. Functioning as one Global Procurement team across all Telenor markets, we enable Telenor’s strategic ambitions by becoming a centre of expertise in the pursuit of efficient operations. TPC seeks qualified procurement professionals that are comfortable working in a global setup in the fast-paced Telecom field.

For more information, please visit our website : https://www.telenor.com/about/our-companies/other-units/telenor-procurement-company/

About the role

Finance Specialist reports to Director - Head of Financial Reporting - Finance. Key responsibilities include:

• Maintain, review and quality assure accounting data in a timely fashion in compliance with IFRS/SFRS and adhere to ICFR procedures for proper documentation, record keeping, presentation and disclosures

• Review and supervise work performed by team, providing guidance to overcome challenges and support in knowledge sharing, team building, competency development initiatives

• Ensure timely, accurate and high quality delivery in terms of internal/external audits and compliance reviews, identifying areas of improvement and implementing initiatives to simplify, automate and standardize processes, system and work routines

• Manage and own voluminous account reconciliations with vendors, customers, other stakeholders in an efficient manner

• Implement and maintain strict control environment in compliance with best practices, generally accepted accounting principles, Telenor Group policies and procedures

• Supports the Director/Manager Finance and responsible for the administrative and operational activities within finance function

• Maintain up to date records of forecasts, budgets and update variance analysis on monthly basis

• Supports on quarter rolling cash forecast to ensure healthy liquidity position of the Company

• Coordinate with accounting support team for information provisioning, reconciliation with internal systems and external party records

• Actively coordinate with internal users/cost centers/functions for efficient processing of information and minimizing delays

• Supports in month end accounting process, group reporting and annual auditing matters

Main tasks

• Responsible for administrative and operational support related to finance and accounting functions

• Coordination with internal and external stakeholders for timely support

• Demonstrate and practice change and constant improvement initiatives, challenges status quo and develop new ways of work to support the transformational journey to simplify end-to-end processes

• Actively participate and contribute in improving the overall finance and accounting function and build environment of trust and respect with all stakeholders

Profile

• Broad understanding of end- to- end accounting and finance functions

• Strong analytical and problem solving along with data analysis and handling capabilities

• Result oriented, demonstrating excellent collaboration abilities

• Able to work with a high degree of execution power and passion and deliver on stringent timelines

• High level of integrity and ethics

• Strong ability to communicate and interact effectively across organizational and cultural boundaries, internal and external

• Demonstrate commitment, maturity, flexibility and speed in response to business needs and operational challenges

• Attention to details, ability to handle large volume of data and information

• Excel, Words and Power Point skills are required for this role

Competence Requirements

· 3 to 5 years in finance and accounting related role in a multi-currency and multinational environment

· Bachelors degree in finance/accounting discipline with good understanding of SFRS/IFRS

· Advance user of Office tools and applications like Excel, Word, PowerPoint, etc.

· Experience using ERP systems would be an advantage

· There may be possibility of conversion from contract to permanent role

JOB DESCRIPTION

• Manage full spectrum of HR functions including talent acquisition and retention, organizational development, training, employee relations as well as benefits & compensation.
• Develop, implement, review and update HR policies.
• Oversee monthly payroll and ensure compliance with all local legislation
• Anticipate and recommend HR strategies to the top management in planning for human resource needs to support the business. Align HR strategies with the overall business objectives.
• Work closely and support the Line in developing annual staff headcount and staff cost budget, generate the necessary information for decision making.
• Track Actual vs Budgeted numbers for headcounts and total manpower costs. Ensure both are managed within budget.
• Manage staff retirement and re-employment. Ensure staff and managers understand the process and executive procedures within Company guidelines.
• Diagnose HR needs of internal customers and provide advice on best practices.
• Build relationship with the Line at all levels and provide consistent and prompt HR services.
• Partner with business leaders to support training needs analysis and skills audit to support talent management
• Ensure initiatives or exercises like annual performance review, talent review are communicated within appropriate timeframe and to a desired level of service.
• Managing Corporate communications, internal communications, CSR activities and implementing appropriate social media strategies for employer branding purpose.

Requirement

• Possess Degree in Human Resource Management or in any discipline with at least 5 years of relevant experience in HR function (HR Generalist preferred).
• Possess a minimum of 2 years of experience in Compensation & Benefits.
• Strong knowledge of employment ordinances, legal, and taxation requirements in Singapore
• High resilience and is able to manage complexities and ambiguities.
• Result-oriented, attention to details and is process-driven.
• Able to maintain confidentiality and work independently.
• Strong in communication skills.
• Strategic, proactive, resourceful and work in a fast-paced environment.
• Able to be hands-on, resourceful and creative in problem/situational solving.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or send your CV to [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Rachel Tang May Leong

EA Personnel Reg No: R24120775

Objective Summary – Client Onboarding Specialist

Responsible for conducting due diligence reviews for new accounts, and ongoing periodic customer reviews in line with MAS regulations, Group directives and local policies. This position reports to the Head of AML/CFT.

Your responsibilities:

• Conduct comprehensive customer due diligence (“CDD”) and documentation reviews for the onboarding of new clients and periodic account reviews.
• Ensure strict adherence to Group and local policies and procedures, and MAS regulations during the due diligence process for new account openings and existing client accounts.
• Collaborate closely with relevant business teams and key stakeholders to address any CDD deficiencies required for client acceptance.
• Contribute to execution excellence of the Bank’s account opening review process while complying with regulatory requirements, i.e. prompt turnaround time to open accounts.
• Up keeping of relevant internal policies and procedures to be in line with regulatory changes.
• Other relevant ad-hoc tasks

You bring to us:

• Bachelor’s degree ideally in business, accounting, or related banking disciplines.
• Minimum 5 years’ relevant experience in customer due diligence review preferably within the corporate banking or private banking segment.
• Strong knowledge in Microsoft Office application, especially in Word, Excel and Powerpoint.
• Strong understanding of customer due diligence requirements and Anti-Money Laundering/Countering the financing of terrorism regulations.
• ACAMS qualification or Graduate Diploma in Compliance or AML preferred but not compulsory.

The ideal candidate is an enthusiastic learner who is interested in multi-intelligent operations in customer service.

Job responsibilities:

• Monitor user behaviors for the Indonesia market and provide feedback relating to the intelligent customer service in Indonesia language.
• Analyze bot operation data to extract valuable user insights.
• Work closely with the algorithm team and relevant project stakeholders, aim to enhance the model's precision and recall capabilities through data annotation and evaluation in Indonesian.
• Complete other day-to-day operation tasks.

Qualifications:

• Bachelor's Degree with at least 1 year of intelligent annotation or related operation experience.
• Able to read and write in Indonesian (oral & written) with relevant certification [min. grade III of UKBI (Uji Kemahiran Berbahasa Indonesia) or equivalent] to analyze spoken and written content from the customers based in Indonesia.
• Be skilled in analyzing cases and structuring operational improvements.
• Self-motivated with a positive attitude and a proactive approach to tasks.
• Able to adapt to a fast-paced environment, and comfortable with meeting tight deadlines.
• Be creative while generating solutions, including using technology and tools, to enhance the quality of individual and team outputs.
• A deep interest in AI, human behavior, and user experience in customer service is essential.

Interested applicants please submit your resume to [email protected] or click Apply Now button.
We regret to inform that only successful applicants will be contacted. Thank you.

Claudia Kueh Kee Jinq (R1880247)
Manpower Staffing Services (S) Pte Ltd
EA License No: 02C3423

About the Job

Working closely with customers on assigned projects as a Software Implementation Lead and ensure end-end project delivery. Our ideal candidate will be quick to grasp new projects and solutions and pull together required resources. The Implementation Specialist will be expected to manage multiple projects at the same time without losing focus and quality. Expected to show great orientation to details, precision, and strong follow up to be a successful Implementation Specialist. The Implementation Specialist will be involved in every phase of our projects including initiation, design, implementation, acceptance testing, going live and project closure. Identifying and evaluating relevant technology solutions to solve business problems, exploit opportunities and drive forward continuous improvements. Assuring the realisation of business benefits.

Technical Skills and Experience Requirement

• Minimum of 2 years prior Development/Support experience would be preferred.

• Development and/or implementation experience with .NET, C#, VB.NET, Webservices,

• Code deployment experience with Web Application Servers

• Deployment of applications on Microsoft IIS would be preferred.

• Knowledge / working and troubleshooting experience with DB systems like Oracle, MSSQL

• Support experience with windows servers

• Working experience on UNIX, LINUX systems will be added advantage

Specific Responsibilities (not limited to)

• Coordinate and manage Client’s implementation by monitoring deliverables and progress through continuous communication

• Document functional specification document and participate in requirement walk through sessions

• Act as a liaison between customer IT team and our development team and help the development team with relevant information about customer SIT/UAT/Production server architecture to help the development team proceed with development accordingly

• Deploy the code packages sent by the development team on the customer environment and complete all configuration based on the release notes/product guide documents

• Completing various setup, configuration, and activation tasks

• Expediting resolution to clients

• Perform testing on the package received from the development team, troubleshoot, solve configuration issues, coordinate to the

Soft Skills Requirement

• Ability to identify, troubleshoot, educate and resolve issues

• Ability to adapt to changes and manage multiple projects

• Ability to communicate clearly (both written and spoken) with experienced IT peers or inexperienced customers

• Experience with common applications (Word, Excel, PowerPoint)

• Ability to establish credibility with clients based on industry, product, and technology knowledge

• Comfortable communicating and submitting reports to all levels of management

• Strong planning, organization, and reporting skills

• Proven emotional intelligence, reasoning and facilitation abilities

• Good time management skill

Responsibilities:

• Understanding customer or market needs to develop new ideas or innovate existing product

• Providing key features and benefits of the new ideas / innovations of existing product

• Create Pre-Analytics report

• Collect Data and analyse report

• Conduct testing for relevant certification and report

• Create or guiding Product Training documents (technical specifications, installation guide and user guide), Marketing material

Additional Information:

• Relevant educational qualifications in Degree in Electrical / Electronic / Mechanical / IT&D field

• Proficient in Windows, Word, Power Point, Photoshop, Excel and Access

• Good communication skill and good written and spoken in English and third language will be at advantage

• This position may need to communicate with China customer

• Willing to learn and explore new technologies

• Able work independently and also with other both indoor and outdoor locations

• Team player with ambition and determination to support company’s goals.

• Possess good communication and interpersonal skills

• Effective interpersonal skills for working in a team environment

• Able to work with deadlines and pressure

• Fresh can apply as on the job training will be provided

• Good working attitude and self-motivate

Main Responsibilities

• Coordinate maintenance contractors, review checklists and ensure customer D.O. sign-off within the time.

• Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification

• Prepare and maintain comprehensive energy conservation action plan to include previous and ongoing efforts and short, intermediate and long-term goals

• Prepare operational and maintenance schedule as per MIS

• Work closely and collaborate with the customer support team to ensure customer satisfaction.

• Identify potential upselling opportunities at client site during regular or ad-hoc maintenance

• Remote monitoring of the system operation and performance and reach site if any emergency.

• Familiarization of Refrigeration System Chillers & Freezers, Compressors, Cooling towers, FCUs, Cold room, ETV doors and related controllers.

• Working with a team and deliver the work within the planned schedule.

• Collect the onsite operating parameters like cold room and space temperature and verify with SCADA.

• Collaborate with Internal teams regarding any controls and programming related onsite works.

Qualifications

• Diploma, Bachelor of Engineering Mechanical, Electrical or Equivalent

• Electrical or Mechanical troubleshooting experience would be advantageous

• HVAC knowledge of Chiller Plant, FCU, SCADA, Air side equipment

• Strong communication and analytical skills.

Job Description:

• Manage & strategize organic search traffic and organic keyword ranking campaigns on Google search engine.

• Observe & analyze trends in SEO campaigns to regularly provide insightful and actionable data.

• Review and analyze client sites: conduct competitive analyses, powerful keyword research, organic ranking tracking, and web monitoring.

• Present and execute strategies for growth, optimizations, backlinking, and areas of improvement for client campaigns.

• Recommend changes to website architecture, content, internal linking, and other factors to improve SEO positions for target keywords and increase organic traffic growth.

• Assume full ownership of assigned campaigns to ensure the delivery of KPIs.

• Collaborate with internal teams to complement and enhance both clientele support and overall marketing campaign performance.

• Planning and execution of SEO campaigns: backend set up, on-site optimization, off-site optimization, and measuring impact and effectiveness.

• Keep up-to-date on SEO news and updates, Google’s algorithm updates, and various SEO strategies and recommendations to test and implement.

Experience & skills required:

• Strong hands-on experience with organic search platforms such Google Analytics, Google Search Console, WordPress, Ahrefs, ScreamingFrog, SE Ranking, and other SEO platforms are highly desirable

• Analytical, performance-driven, meticulous with data, strong research and communication skills

• Adaptable, teachable, a problem solver, and able to handle multiple priorities

• Working knowledge of search engine optimization algorithms, best practices or have a good understanding of the basics

• Able to create relevant, engaging, and effective content and/or editing for websites, services, and programs pages, meta page descriptions, blog articles, etc.

• Google Analytics certified individuals, WordPress & Shopify familiarity (or other content management systems e.g., WIX, Squarespace, PrestaShop, Umbraco, Joomla), and basic knowledge of HTML, J-SON LD or CSS are preferred

• At least 1-year experience in SEO or the digital marketing industry

Product Manager

Gprnt (pronounced “Greenprint”) is actively seeking an exceptional Product Manager (PM) to join our team in Singapore. As one of our first product hires, you will work closely with our senior management team to define and execute our product strategy and roadmaps across various markets. Your role will involve seamless collaboration with the commercial, operations, and marketing teams to align product with business goals.

This represents a thrilling opportunity for a forward-thinker who thrives on innovation, disruption, and transformative change. Join us to co-create a suite of dynamic, sustainability-focused fintech solutions and spread their adoption among major financial institutions, industry leaders, and government bodies in diverse markets.

Gprnt is a spin-out from the Monetary Authority of Singapore that was recently launchedat the November 2023 Singapore Fintech Festival. Gprnt’s start-up ethos means you won't be confined by bureaucratic red tape – you'll have the ability to move swiftly, making a tangible impact not only on the product but also across the entire team.

Your Role

As Gprnt’s Product Manager, you are passionate about driving sustainability outcomes by building products that customers love. You are obsessed with understanding customer behaviour and market trends to craft ground breaking product ideas in the emerging sustainability sector. You will be responsible for overseeing product development from ideation to launch, working closely with engineering, ESG specialists, design, and other stakeholders to drive product roadmap, defining product requirements, and delivering a great experience to our users.

Your key areas of responsibility include:

• Product Ideation & Vision: Leverage data analysis, user behavior research, and market trends to guide product feature decisions and enhance customer experience, aiming to grow market share and business expansion.
• Product Planning & Execution: Translate strategies and roadmaps into detailed requirements and prototypes, ensuring smooth product development alongside tech and design teams.
• Product Validation & Testing: Conduct focus groups and customer research to gather feedback on company products and services, and iterate insights into product strategy.
• Business Strategy & Operations: Establish commercial viability of product and incorporate product roadmap into business plan. Contribute to strategic decisions in collaboration with engineering, research, design and business strategy teams.

Our Ideal Candidate:

• Building in whitespaces is your passion. Experience in early-stage product development in a 0 to 1 environment. An expert in product discovery and development, you’ll all cover aspects from user research to go-to-market strategy.
• At least 5 years of experience in product management. Hands-on track record of developing and launching new tech products and managing the end-to-end technical product lifecycle.
• Analytical and data-driven mindset to make informed decisions based on customer feedback, market research, and data analysis.
• A team player attitude – ready to support the team as needed.
• Experience with UX design, digital marketing, and/or software engineering is a plus.
• Prior start-up culture and experience is highly valued.
• Bachelor's degree in Computer Science, Engineering, Business Administration, or related field is preferred.

The Organisation

Gprnt is a digital platform that harnesses technology to simplify how the financial sector and real economy collect, access and act upon environmental, social and governance (ESG) data to support their sustainability initiatives. Gprnt is backed by the Monetary of Authority of Singapore (‘MAS’) and offers an enhanced digital reporting solution for both large businesses and small and medium enterprises (SMEs) to seamlessly report and assess their ESG information.

Gprnt is spearheading the world towards a greener and more sustainable economy and society.

• For more information about Gprnt, visit: https://www.gprnt.ai/
• To apply for this role, contact: [email protected]

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead and will be part of INDIA Delivery Center.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Job Description:

Warehousing and Logistics operations:

- Coordination with Sales and Engineering departments on status of incoming collections from /outgoing deliveries to customers;

- Assist in packing for local deliveries and overseas shipments;

- Unpacking and timely intakes of incoming units

- Photo-taking of incoming and outgoing equipment and boxes for both local and overseas deliveries

- Packing and labelling of outgoing units

- Preparation of documents for overseas shipments

- Packing for test equipment calibration

- Update and maintain all relevant shipping documents in an organized manner

- Prompt upload of documents in ERP system

Purchasing function:

- Sourcing and procurement of parts and materials

- Continual monitoring of parts status/quantities

- Issuance of Purchase Orders

- Data entry in ERP system on Parts Issuance

Stockcounts and Stock audits:

- Internal stockcount on quarterly and annual basis; Cycle counts on periodic basis

- External stockcount at customer’s site as and when required

- Generation of inventory reports – monthly, quarterly and year-end

General matters:

- Good organization and proper upkeep of Parts room and Warehouse Area

- Ensure cleanliness of warehouse premises

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ding Xin Er

EA Personnel Reg No: R22106669

Job Responsibilities:

• Perform service design and vessel deployment through P&L simulation and analysis
• Monitor vessel schedule and liaise with relevant department for schedule recovery
• Negotiate terms with other carriers and draft agreement for joint services
• Provide summary of contracts and close monitoring of contractual changes
• Provide accurate and timely reporting of acccrual report on slot revenue and expenses
• Prepare weekly/ monthly reports on vessel utilization and margin contribution
• Monitor and prepare vessel costing and consolidation of service performance for owner's meeting

Requirement:

• Degree qualification in business / economics/ logistics/ maritime studies
• Candidate should be equipped with good numeracy skills
• Candidate must be meticulous with details, possesses positive learning attitude and able to cope with fast pace working environment
• Candidate with relevant working experience in shipping industry will have an added advantage
• Proficient in MS Words & Excel

Responsibilities:

• Support the recruitment team in market research and talent mapping for the Malaysia market.
• Communicate with local candidates and counterparts in Malaysia to gather market insights and share job details.
• Assist in managing pipelines through sourcing, screening, and referrals to engage key technical talents.
• Collaborate with the recruiting team and hiring managers throughout the recruitment lifecycle.
• Develop a holistic business understanding and manage stakeholder relationships.
• Share up-to-date, accurate, and value-adding market intelligence to support business growth.

Minimum Qualifications:

• Bachelor's Degree in Business Administration, Human Resource Management, or a similar discipline with at least 1 year of relevant working experience.
• Excellent research skills and a good sense of data.
• Experience in Research/Human Resources/Consultancy industry is a plus.
• Recruitment, talent acquisition, or talent sourcing experience is a plus.
• Ability to contribute in a fast-paced, dynamic work environment and prioritize multiple functions and tasks.
• Business proficiency (spoken and written) in Malay (min. B3 in ‘O’ levels Malay or equivalent certifications) to do research and communicate with non-English speaking clients and candidates based in Malaysia via calls and emails.

The Right Individual:

The ideal candidate will be expected to provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems. We are looking for a Support Specialist to assist our customers with technical problems when using our products and services.

Required Functional Skills:

• Must have prior experience in supporting CTI or IVR or PBX or any Agent Desktop Application.

• Must have worked at Customer Site handling day-day production issues in a Contact Center environment.

• Excellent Customer handling Skills, Engineers worked as in-house engineers/site engineers supporting any application-based Contact center products at customer sites like Bank, Telco are preferred.

• Good Understanding about Contact Center & Telephony concepts with any of the major platforms like AVAYA, GENESYS, CISCO, ASPECT, etc., will be added advantage. Thorough understanding of Contact Center & Unified Communication Support Process.

• Candidate should have realization on designing and troubleshooting routing workflows and CTI integrations.

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Company’s Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue and give possible resolution within the Turn Around Time.

• Candidates will be trained in Company’s products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

Healthcare Quality & Regulatory Compliance Specialist (Hybrid) AMEA

Opportunity:

Play a critical role in driving compliance and quality programs for Healthcare Transportation and facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Your Contribution:

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Provide inputs to support the design & implementation of robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead and support various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead regular audit programs / random checks to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and support in issue resolution via conducting root cause analysis (depot).

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead and support validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

What we look for in you!

1. Hold local pharmacist license (and may be required to hold licenses and permits on behalf of the company)

2. Have three (3) to five (5) years of relevant experience in pharmaceutical or healthcare industry in a quality related role

3. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

4. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices, IATA CEIV and other local certifications in a warehouse and transportation business.

5. Experience in conducting external and internal audits

6. Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute.

Your competencies:

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

Job Description

As a Coaching Specialist, you will play a pivotal role in developing, delivering, and overseeing Intellect’s specialized coaching programs. Your responsibilities will include providing coaching to employees and senior stakeholders, training other coaches, developing coaching webinar/presentation/talk content, and contributing to the establishment of Intellect as a leader in mental health and coaching through public-facing training and master classes.

• Develop and deliver specialized coaching programs, ensuring high-quality content and engaging delivery.
• Hold 1:1 coaching sessions for (potential) clients and stakeholders
• Train and mentor other coaches to deliver the same specialized coaching programs, fostering a community of excellence.
• Co-develop and vet webinar, presentation, and talk content on coaching topics, ensuring alignment with industry standards and audience needs.
• Collaborate with internal teams to source and train providers to deliver coaching programs effectively.
• Contribute to the establishment of Intellect as a leader in mental health and coaching through public-facing trainings and master classes.

Job Requirements

• Certified ICF Coach (PCC or higher) with a proven track record in coaching.
• Substantial experience in adult education and training.
• Exceptional public speaking and training skills.
• Ability to think strategically and contribute innovative ideas to coaching program development.
• Strong organizational and project management skills.
• Familiarity with mental health and coaching industry trends.
• Coaching Supervision experience is a plus
• Fluent in other APAC language is a plus

Benefits

• Work in a diverse environment with people from over 10 countries
• A generous leave policy
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

• Mon-Fri 8.30am to 5.30pm, Sat 8.30am to 12pm
• Basic up to $4500 + AWS + VB + Hp Allowance + OT claims
• Great Career Progression

Our client is a reliable power protection solutions provider for various industries in Asia.

Job Description:

• Responsible to provide quality service standard to customer.
• Maintain a strong customer relationship.
• Lead the team to complete assigned jobs.
• Guide and train SE/AE/Tech/GW on daily assigned jobs.
• Coordinate all site works with customer/ vendor/ sub-con.
• Conduct tools box meeting/ safety briefing to team prior to start work.
• Provide feedback of AE/Tech/GW performance to the management.
• Provide technical and logistical support to assign sites.
• Send vibration report to customer and save into server.
• Provide on-site and off-site technical advice to customer.
• Resolve technical and logistical problems on the complete range of products provided.
• Provide reports with detail findings and recommendations to customer.
• Generate Method of Statement and Risks Assessment for assigned jobs/ sites.
• Participate in planned routine maintenance and Adhoc works.
• Provide 24x7 customer support through telephone and site attendance.
• Monitor all maintenance activities e.g. battery, coolant, etc.
• Update and report any outstanding issue for assigned sited.
• To lead/carry out overhaul as PIC.
• Support the Assistance Manager to achieve operation objectives.
• Others tasks/project as assigned by Manager.

Requirements:

• Diploma holders or above
• Minimally 2 years of experiences in Genset maintenance, servicing and overhaul.
• Able to use basic hand tools and specific tools where applicable.
• Able to use vibration meter, multi-meter, temperature meter, current (Amp) meter, battery tester, PQA and all other tools and measurement devices.
• Able to connect with all software used in our system for troubleshooting purpose, including, but not limited to QMS, PLC software, ProjectMaker and DiconScope.
• Excellent understanding of electrical and mechanical drawings in order to troubleshoot.
• Able to replace all electrical parts for E and mechanical parts for M.
• Able to carry out levelling, coupling, alignment for M.
• Able to analyse and report in basic QMS and Dicon data (E senior engineer).
• Able to use PLC logic, in basic, for troubleshooting.
• Genset experience is highly preferred.
• Proficient in MS office (Excel, Words, and PowerPoint).

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Siti Masrina binte Mohamed Salleh (Rina)

EA Personnel Reg. No.: R23117792