Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead and will be part of INDIA Delivery Center.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Main Responsibilities

• Coordinate maintenance contractors, review checklists and ensure customer D.O. sign-off within the time.

• Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification

• Prepare and maintain comprehensive energy conservation action plan to include previous and ongoing efforts and short, intermediate and long-term goals

• Prepare operational and maintenance schedule as per MIS

• Work closely and collaborate with the customer support team to ensure customer satisfaction.

• Identify potential upselling opportunities at client site during regular or ad-hoc maintenance

• Remote monitoring of the system operation and performance and reach site if any emergency.

• Familiarization of Refrigeration System Chillers & Freezers, Compressors, Cooling towers, FCUs, Cold room, ETV doors and related controllers.

• Working with a team and deliver the work within the planned schedule.

• Collect the onsite operating parameters like cold room and space temperature and verify with SCADA.

• Collaborate with Internal teams regarding any controls and programming related onsite works.

Qualifications

• Diploma, Bachelor of Engineering Mechanical, Electrical or Equivalent

• Electrical or Mechanical troubleshooting experience would be advantageous

• HVAC knowledge of Chiller Plant, FCU, SCADA, Air side equipment

• Strong communication and analytical skills.

About the Job

Working closely with customers on assigned projects as a Software Implementation Lead and ensure end-end project delivery. Our ideal candidate will be quick to grasp new projects and solutions and pull together required resources. The Implementation Specialist will be expected to manage multiple projects at the same time without losing focus and quality. Expected to show great orientation to details, precision, and strong follow up to be a successful Implementation Specialist. The Implementation Specialist will be involved in every phase of our projects including initiation, design, implementation, acceptance testing, going live and project closure. Identifying and evaluating relevant technology solutions to solve business problems, exploit opportunities and drive forward continuous improvements. Assuring the realisation of business benefits.

Technical Skills and Experience Requirement

• Minimum of 2 years prior Development/Support experience would be preferred.

• Development and/or implementation experience with .NET, C#, VB.NET, Webservices,

• Code deployment experience with Web Application Servers

• Deployment of applications on Microsoft IIS would be preferred.

• Knowledge / working and troubleshooting experience with DB systems like Oracle, MSSQL

• Support experience with windows servers

• Working experience on UNIX, LINUX systems will be added advantage

Specific Responsibilities (not limited to)

• Coordinate and manage Client’s implementation by monitoring deliverables and progress through continuous communication

• Document functional specification document and participate in requirement walk through sessions

• Act as a liaison between customer IT team and our development team and help the development team with relevant information about customer SIT/UAT/Production server architecture to help the development team proceed with development accordingly

• Deploy the code packages sent by the development team on the customer environment and complete all configuration based on the release notes/product guide documents

• Completing various setup, configuration, and activation tasks

• Expediting resolution to clients

• Perform testing on the package received from the development team, troubleshoot, solve configuration issues, coordinate to the

Soft Skills Requirement

• Ability to identify, troubleshoot, educate and resolve issues

• Ability to adapt to changes and manage multiple projects

• Ability to communicate clearly (both written and spoken) with experienced IT peers or inexperienced customers

• Experience with common applications (Word, Excel, PowerPoint)

• Ability to establish credibility with clients based on industry, product, and technology knowledge

• Comfortable communicating and submitting reports to all levels of management

• Strong planning, organization, and reporting skills

• Proven emotional intelligence, reasoning and facilitation abilities

• Good time management skill

Healthcare Quality & Regulatory Compliance Specialist (Hybrid) AMEA

Opportunity:

Play a critical role in driving compliance and quality programs for Healthcare Transportation and facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Your Contribution:

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Provide inputs to support the design & implementation of robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead and support various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead regular audit programs / random checks to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and support in issue resolution via conducting root cause analysis (depot).

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead and support validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

What we look for in you!

1. Hold local pharmacist license (and may be required to hold licenses and permits on behalf of the company)

2. Have three (3) to five (5) years of relevant experience in pharmaceutical or healthcare industry in a quality related role

3. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

4. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices, IATA CEIV and other local certifications in a warehouse and transportation business.

5. Experience in conducting external and internal audits

6. Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute.

Your competencies:

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

• Permanent Headcount, based in Singapore
• Leading global fintech firm
• Candidates must have relevant financial services / FIG / payments background. Suits candidates who enjoy project management aspect of consulting, strategy.

Responsibilities would include:

• Act as internal consultant to business units across the firm
• Conduct industry studies and strategic research projects, carry out in-depth analysis of key businesses, and provide relevant strategic recommendations to support management discussions and decision-making processes
• Employ a systematic business analysis and strategic planning methodology to assist the company in developing medium to long-term strategic plans and managing business
• Continuously monitor and track industry dynamics and competitors’ strategies, study the industry's latest business practices and models, and propose recommendations for the company's strategic development
• Provide guidance to the business team in developing specific business plans and long-term strategies and offer research support to the business team in formulating and executing these plans

Profile of ideal candidate:

• Bachelor’s degree or above
• At least 4-7 years of working experience in consulting firm / advisory firm / fintech / investment institution, with financial services / payments background
• Strong stakeholder management skills and logical thinking, proficiency in business model and data analysis
• Experience in leading projects and engagements
• Good to have: Familiar with overseas (especially Southeast Asia, Latin America, Europe, and other emerging regions) payment and financial innovation development

If you are keen to have a preliminary chat, please send your CV directly to [email protected] quoting reference number CL/BH-19091/FB.

Data collected is strictly used for recruitment purposes only and will be treated with strictest confidence. Your profile will also only be sent out after seeking your consent.

Due to the high volume of applications received during this period, we seek your understanding that we will only be contacting shortlisted candidates.

Reg No R1548449

BeathChapman Pte Ltd

Licence no. 16S8112

Responsibilities:

• Own the Core Technologies operations readiness and successful bring up of critical components for existing products and other new products.
• Collaborating with technical leads, process, quality, and procurement teams and external suppliers.
• Lead program readiness reviews to ensure overall factory readiness from a 4M standpoint, and drive closure on issues putting launch at risk.
• Work with internal and vendor cross-functional teams to drive readiness and execution of all pre-launch builds in pursuit of a successful launch. Responsible for successful mass production ramp-up.
• Excellent communicator, able to present in regular meetings with large multi-functional teams and executives.
• Able to drive continuous improvements with vendors to enhance their competency and robustness.

Requirements:

• Min Bachelor’s degree in Industrial, Electrical, Electronic or Mechanical Engineering.
• Experience in manufacturing, process engineering, supply chain or product development. Consumer electronics background is a plus.
• Experience in Project Management and Plant Operations is a plus.
• Good communication skills.
• Able to travel to locally and overseas.

Who are we?

HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses. It's our mission to not just help them grow, but to help them grow better.

At HubSpot, we believe that our values live in our hearts, not our hallways. We want to build a company where people feel empowered to do their best work, wherever they are.

What’s the role?

We are looking for a Mid Market Account Executive to join our highly successful Sales Team. You will use proactive and inbound selling strategies to find and close new business, and increase the customer's usage of the HubSpot platform over time. You will use your knowledge of digital transformation and change management to act as a trusted advisor and business consultant to the customer, running the sales process end to end with them.

What are your responsibilities as an Account Executive?

• Run a full sales cycle and close both new business and install base at or above quota on a monthly cadence
• Find new prospects from both inbound and self-sourced leads
• Run qualification calls with C-level executives and department leaders
• Run online, and occasionally in person, product demonstrations
• Sell through internal champions to multiple stakeholders, as well as directly to C -level
• Work collaboratively with HubSpot's marketing and technology departments to evolve our sales strategy when new features and products are introduced

Role Requirement

• 4 years + of direct sales experience in the Mid Market space with a focus in the Saas technology industry
• Prior regional sales experience ( APAC /Singapore) in the SAAS industry is preferred
• Experience in a complex selling environment
• Have presented and pitched to C-level executives on a business change
• Management of monthly and annual pipeline as well as proven accuracy in forecasting
• Goal-orientated with track record of overachieving on monthly & annual targets
• Trained and/or certified in a standardised sales method (E.g. Sandler)
• You will also have a proven ability to drive results, be resilient during challenging sales situations, have a customer-first mentality and a strong growth mindset.

How will you excel in this role?

• An understanding of how businesses grow, and confidence in advising C-level executives on growth strategies
• Genuine curiosity about business and technology
• A growth mindset and a habit of seeking feedback for self-development
• High performance in areas outside of professional work (E.g hobbies, side business, sport, creative)
• Having taken on additional responsibility in a team environment (E.g coaching, mentoring, team projects)

What are the benefits?

• Generous remuneration and stock units + uncapped commissions!
• Hybrid work environment You can choose to work from Home, Office or Flex!
• World class new hire training and onboarding
• An education allowance up to USD$5,000 per annum
• Unlimited Time Off Policy
• Private health insurance allowance & Annual fitness reimbursement
• Opportunity to work with amazing colleagues who embody HubSpot’s HEART core values
• Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
• Check out the HubSpot Website to see all our wonderful Benefits

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

ABOUT WADZPAY

WadzPay is a FinTech startup developing a digital currency payments platform that leverages Blockchain technology. We aim to drive financial inclusion and improve the lives of underbanked and unbanked consumers and merchants while leading the charge in the digital payments’ revolution.

If you want to find out more, visit us at www.wadzpay.com

WadzPay is looking for a Product Manager for Singapore & neighbouring countries. As a Product Manager Blockchain Payments, you will be responsible for leading the conceptualization, system specifications, MVP/roadmap definition, customer journey mapping, customer experience standards and launch of our company’s solutions along with marketing collaterals, digital marketing plans etc. You will work closely with cross-functional teams, including engineering, design, marketing, and sales, to identify customer needs and develop innovative solutions that meet those needs in the areas of issuance, acceptance, remittance and tokenization. You will also collaborate with external ecosystem partners like custody solutions, settlement banks and potential B2B customers such as merchants, payment processors, and financial institutions, to ensure that our solutions are evangelized and integrated in the right manner.

KEY RESPONSIBILITIES

• As a Product Manager, you will be responsible for managing the end-to-end product lifecycle of products related to virtual asset payments for our blockchain-based platform on the cloud.
• You will collaborate with cross-functional teams, including engineering, design, marketing, and sales, to ensure successful product launches and ongoing product success.
• Define and execute the product strategy for products like issuance, acceptance, remittance and tokenization; ensuring alignment with business goals and market needs.
• Conduct market research and competitive analysis to identify customer needs, opportunities and areas for product improvement related to all types of payments using virtual assets.
• · Develop product requirements, user stories, and use cases that effectively communicate product features and functionality to the engineering team. Create product roadmaps and define progressive MVPs that aligns with business objectives quarter-on-quarter
• Work closely with the engineering team to ensure successful product development, testing, and launch along with all functional and non-functional requirements as defined.
• Collaborate with design teams to develop user interfaces and experiences that are intuitive, efficient, and delightful for users.
• Partner with marketing and sales teams to develop go-to-market strategies, launch plans, and product positioning.
• Analyze product metrics and customer feedback to continuously improve product performance and user satisfaction.
• Manage product roadmap and prioritization for development, balancing customer needs, business objectives, and technical feasibility.
• Stay up-to-date with industry trends and emerging technologies in the area of virtual asset payments, Web3 enablement, closed-loop, gaming & loyalty tokens, asset-backed tokens etc. to identify potential opportunities for innovation and product differentiation on an ongoing basis.
• Communicate product development plans and progress to stakeholders, including senior management and cross-functional teams.
• Manage product launches and coordinate with marketing and sales teams to ensure successful product adoption.

KEY REQUIREMENTS

• Bachelor's degree in business, engineering, or related field; MBA preferred.
• 5+ years of experience in product management, with a focus on payments products and solutions preferably in a leading Fintech or NeoBanking or Virtual Asset firm.
• Strong understanding of payment processing, including wallet issuance, payment methods, payment gateways, merchant relationship, settlement and compliance. Good knowledge of cross-border remittance and tokenization is a definite plus.
• Technical architecture or development background and knowledge of blockchain will be a distinct advantage.
• Experience working with external partners and entities like merchants, payment processors, and financial institutions.
• Excellent project management skills, with the ability to prioritize and manage multiple workstreams simultaneously.
• Strong analytical skills, with the ability to use data to inform product development decisions.
• Excellent communication and interpersonal skills, good presentation creation skills, with the ability to work effectively with cross-functional teams and external partners.
• Ability to evangelize new products to external stakeholders, good exposure to customer experience strategies and ways to increase net promoter score
• Good writing skills to create blogs, assist in marketing collaterals etc.
• Proven ability to launch successful payment products and drive rapid adoption.
• Passion for building great products that solve customer needs and drive business growth.

Location: Singapore office

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead and will be part of INDIA Delivery Center.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

JOB PURPOSE

Manage the Structured Products platform and own the P/L. Drive the product strategy by targeting both Wealth Management and Corporate customers and providing executable product ideas to Relationship Managers and Investment Advisors. For the product platform, the focus is on robustness, control and compliance.

PRINCIPAL RESPONSIBILITIES

Product Advisory

· Package executable market ideas with inputs from Bank’s research, industry intelligence and market trends;

· Drive investment themes and product focus, giving color and depth to the frontline RM and IC with actionable focus to maneuver the markets;

· Educate RM and IC on structured products;

· Be a recognized authority within the Bank in structured products.

Sales

· Drive the structured products business and be responsible for the structured products revenue to contribute towards overall investment products revenue.

· Provide RM and IC with trading ideas, market information and sales tools in both English and Traditional Chinese;

· Develop marketing materials on structured products;

· Make timely actionable calls in relation to market development and books, to help frontline manage clients’ portfolios;

· Meet clients, together with RM and IC, in the role of structured products specialist.

Product Management

· Oversee all aspects of product life cycle management including market demands, technology trends, product development, launches, and marketing of structured products;

· Survey and analyze competitive industry landscapes to identify relative trends, threats, and opportunities to apply strategy roadmap and development to execution;

· Manage day-to-day product marketing for structured products such as product delivery, client experience, and client communication strategies;

· Define and launch new products, features, and capabilities including defining the product/feature and go-to-market strategy through both RM and digital channels

· Ensure end to end product readiness and robustness for product sales, and full compliance with regulatory requirements and the Bank’s internal policies;

· Manage internal and external investment partners and/or vendor relationships, engage in negotiations, manage ongoing relationships, and prepare agreements;

· Work with team members to ensure adequate dealing coverage at all times;

· Work together with sales team in meeting annual sales and financial targets.

REQUIREMENTS

· 5-8 years related experience in advisory sales and dealing of structured products, especially ELN and FCN, with solid understanding of end-to-end process;

· Degree in economics, investments or finance will be an added advantage.

· Detailed knowledge of markets analysis, with strong technical capabilities in analyzing structured products;

· Ability to pitch and convince Wealth Managementcustomers, with a good understanding of their needs, strategies in terms of asset allocation, portfolio construction and liability management;

· Strong presentational and communication skills, with relevant experience in conducting product training to RM and IC and marketing seminar to Wealth Management customers;

· Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

· Pro-active, self-starter and goal orientated. Possess teamwork skills such as listening, communication and conflict management;

· Effectively bilingual in English and Mandarin as the role requires written communication in Traditional Chinese with Mandarin-speaking colleagues in Taiwan and Wealth Management customers in Greater China..

Position Summary

This position is responsible for guiding a team of logistic coordinators associates in the provision of logistics operational functions such as customer service, trucking coordination and the generation and maintenance of operations documents, reports, correspondence and expenses. Assist the Supervisor operations in the daily office activities and communications to customers.

Responsibilities

Primary Responsibilities

• Responsible for the coordination and preparation of all necessary documentation for the movement of warehouse cargo.

• Liaison with trucking contractors for local deliveries.

• Create and maintain reports and files for all operations records, correspondence, plans and expenses.

• Coordinate with operations personnel to ensure readiness of cargo for deliveries.

• Update WMS, TMS on Cargo Status.

• Liaise with customers for all matters pertaining to shipments and deliveries.

• Handle any other ad-hoc / administrative duties.

Qualification Summary

Experience:

This position requires minimum 1 years of relevant experience in Logistics industry.

Education:

Minimum 'O' levels or Diploma in Logistics or Business Administration.

Skills:

• Good working knowledge of the following logistics operations areas – distribution, manufacturing, inventory planning, materials management.

• Good Interpersonal skills

• Good Communication skills

• Good Knowledge in Warehouse Management System (WMS)

• Good customer relationship management skills

• Proficient in MS Word, Excel, Outlook etc

Main Responsibilities

• Coordinate maintenance contractors, review checklists and ensure customer D.O. sign-off within the time.

• Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification

• Prepare and maintain comprehensive energy conservation action plan to include previous and ongoing efforts and short, intermediate and long-term goals

• Prepare operational and maintenance schedule as per MIS

• Work closely and collaborate with the customer support team to ensure customer satisfaction.

• Identify potential upselling opportunities at client site during regular or ad-hoc maintenance

• Remote monitoring of the system operation and performance and reach site if any emergency.

• Familiarization of Refrigeration System Chillers & Freezers, Compressors, Cooling towers, FCUs, Cold room, ETV doors and related controllers.

• Working with a team and deliver the work within the planned schedule.

• Collect the onsite operating parameters like cold room and space temperature and verify with SCADA.

• Collaborate with Internal teams regarding any controls and programming related onsite works.

Qualifications

• Diploma, Bachelor of Engineering Mechanical, Electrical or Equivalent

• Electrical or Mechanical troubleshooting experience would be advantageous

• HVAC knowledge of Chiller Plant, FCU, SCADA, Air side equipment

• Strong communication and analytical skills.

Responsibilities:

• Understanding customer or market needs to develop new ideas or innovate existing product

• Providing key features and benefits of the new ideas / innovations of existing product

• Create Pre-Analytics report

• Collect Data and analyse report

• Conduct testing for relevant certification and report

• Create or guiding Product Training documents (technical specifications, installation guide and user guide), Marketing material

Additional Information:

• Relevant educational qualifications in Degree in Electrical / Electronic / Mechanical / IT&D field

• Proficient in Windows, Word, Power Point, Photoshop, Excel and Access

• Good communication skill and good written and spoken in English and third language will be at advantage

• This position may need to communicate with China customer

• Willing to learn and explore new technologies

• Able work independently and also with other both indoor and outdoor locations

• Team player with ambition and determination to support company’s goals.

• Possess good communication and interpersonal skills

• Effective interpersonal skills for working in a team environment

• Able to work with deadlines and pressure

• Fresh can apply as on the job training will be provided

• Good working attitude and self-motivate

About the Job

Working closely with customers on assigned projects as a Software Implementation Lead and ensure end-end project delivery. Our ideal candidate will be quick to grasp new projects and solutions and pull together required resources. The Implementation Specialist will be expected to manage multiple projects at the same time without losing focus and quality. Expected to show great orientation to details, precision, and strong follow up to be a successful Implementation Specialist. The Implementation Specialist will be involved in every phase of our projects including initiation, design, implementation, acceptance testing, going live and project closure. Identifying and evaluating relevant technology solutions to solve business problems, exploit opportunities and drive forward continuous improvements. Assuring the realisation of business benefits.

Technical Skills and Experience Requirement

• Minimum of 2 years prior Development/Support experience would be preferred.

• Development and/or implementation experience with .NET, C#, VB.NET, Webservices,

• Code deployment experience with Web Application Servers

• Deployment of applications on Microsoft IIS would be preferred.

• Knowledge / working and troubleshooting experience with DB systems like Oracle, MSSQL

• Support experience with windows servers

• Working experience on UNIX, LINUX systems will be added advantage

Specific Responsibilities (not limited to)

• Coordinate and manage Client’s implementation by monitoring deliverables and progress through continuous communication

• Document functional specification document and participate in requirement walk through sessions

• Act as a liaison between customer IT team and our development team and help the development team with relevant information about customer SIT/UAT/Production server architecture to help the development team proceed with development accordingly

• Deploy the code packages sent by the development team on the customer environment and complete all configuration based on the release notes/product guide documents

• Completing various setup, configuration, and activation tasks

• Expediting resolution to clients

• Perform testing on the package received from the development team, troubleshoot, solve configuration issues, coordinate to the

Soft Skills Requirement

• Ability to identify, troubleshoot, educate and resolve issues

• Ability to adapt to changes and manage multiple projects

• Ability to communicate clearly (both written and spoken) with experienced IT peers or inexperienced customers

• Experience with common applications (Word, Excel, PowerPoint)

• Ability to establish credibility with clients based on industry, product, and technology knowledge

• Comfortable communicating and submitting reports to all levels of management

• Strong planning, organization, and reporting skills

• Proven emotional intelligence, reasoning and facilitation abilities

• Good time management skill

Healthcare Quality & Regulatory Compliance Specialist (Hybrid) AMEA

Opportunity:

Play a critical role in driving compliance and quality programs for Healthcare Transportation and facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Your Contribution:

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Provide inputs to support the design & implementation of robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead and support various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead regular audit programs / random checks to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and support in issue resolution via conducting root cause analysis (depot).

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead and support validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

What we look for in you!

1. Hold local pharmacist license (and may be required to hold licenses and permits on behalf of the company)

2. Have three (3) to five (5) years of relevant experience in pharmaceutical or healthcare industry in a quality related role

3. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

4. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices, IATA CEIV and other local certifications in a warehouse and transportation business.

5. Experience in conducting external and internal audits

6. Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute.

Your competencies:

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

Responsibilities:

• Handle and resolve end to end post-sales queries in Japanese language for non-English speaking clients (in writing) regarding advertising products across email and chat channels
• Own and drive query resolution through collaboration with Product groups to resolve all types of generic, technical or product queries
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
• Manage escalations workflows with internal teams
• Partner with upstream technical specialists to educate advertisers on product features and common issue types
• Engage and support new product launches across the advertising platform, act as Voice of Customer for fixes and advocate for efficient resolution
• Develop as a subject matter expert across assigned product area and mentor fellow team members

Requirements:

• BA/BS degree or equivalent practical experienc with 2+ years of Technical Customer support or Operations experience
• Business proficiency (written) in Japanese (Min. JLPT N2 or equivalent certifications) to communicate with non-English speaking clients via emails and live chats
• Fluent with social media products usage and basic understanding of Advertising industry
• Experience in a Contact Centre/Service program with any Advertising Tech company is a plus

Interested applicants please submit your resume to [email protected] or click Apply Now button.
We regret to inform that only successful applicants will be contacted. Thank you.

Claudia Kueh Kee Jinq (R1880247)
Manpower Staffing Services (S) Pte Ltd
EA License No: 02C3423

Senior Mortgage Consultant

How do you future-proof your mortgage career in the age of digitalisation and A.I.?

Cross over to advisory role to spend more quality time at home with young kids and aging parents (priceless). Not only that, earn even more from building true recurring income for retirement from a growing base of clients over the years.

Leads is the lifeblood of a sales professional. Join a 9-year old brokerage firm with exploding leads. We have a proven system of generating leads over the years, which has doubled in 2023, leading to an urgent need to assemble an A-list team of consultants quickly.

Benefits of Joining A Broker

1. Access quality leads who search google with intent

2. More time for family with flexible hours & greater control

3. Basic pay gives you a safety net as you start your career as a broker

4. Recycle your client base when you work with more than one lender

5. Double your conversion with a proven cycle-based methodology

6. Career stability with prospect of employer CPF, performance bonus, etc.

7. Management role for high-performers including becoming directors, minority shareholders

8. A bigger purpose with meaningful work well into retirement years

Who Are We Looking For?

· Our ideal candidate is a mid-career mortgage specialist in banks with 3-5 years of experience

· We may consider candidates in other financial sales roles like RM, FA, etc, with demonstrated service excellence and a strong clientele base

Why Join Us?

Embark on an exciting journey in our growth phase (2023-2030) as we build an A-list team of consultants inspired by a common vison & purpose:

“To deliver value to clients at all 5 levels and become that trusted authority in mortgage solutions. We do that through innovative processes, use of technology with human touch, data-driven methodology and, most importantly, a sales culture of integrity & honesty. For longer-term sustainability and client care through the generations, we are also building a system & structure for our people which promises career progression, personal growth, job fulfilment, sabbatical & cover duties, even retirement cashflow.”

Our Vision

“To free people from the stress of mortgages and create a retirement income, for both employees and clients, so as to empower them to live their dreams and do good in the community we operate in.”

We are building a sales culture with a difference and a system for achieving financial independence. Listen to what our director has to say about the journey so far. Speak to us if you want to break away from stressful targets & high thresholds to meet every quarter.

This is a full-time position with attractive basic plus commission pay structure leading to high remuneration. Monetary compensation aside, if you care about longer-term career sustainability, employee welfare and social cause, we’ll love to talk to you.

Since our inception in 2014, MortgageWise.sg has attained thought leadership status in the Singapore home loans & mortgage planning space.

What You Must Possess:

A good diploma/degree with min. 3 years of experience in sales. And do you have the “GIFTS” we are looking for?

Growth mindset

Integrity in selling

Faithfulness in delivering your promises

Team player mentality

Speed in getting things done

(NOTE: Financial advisors looking for leads via part-time role need not apply. Only Singaporean candidates will be considered. You will only hear from us if you are shortlisted. We thank you for your interest.)

Apply for Position: https://www.mortgagewise.sg/recruitment/

Social Cause & Pledge: https://www.mortgagewise.sg/social/

Cycle-based Approach: https://www.mortgagewise.sg/interest-rate-cycle/

Testimonials: https://www.mortgagewise.sg/testimonials/

Who we are
About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.About the team
The User Escalations team offers a single point-of-entry for all non-executive user escalations raised by Stripes on behalf of a user. This team is accountable for all user escalation resolutions by either direct responsibility for resolution or by partnering with other support and non-support teams to facilitate a resolution. We aim to help users find speedy issue resolution and alleviate confusion and unnecessary effort from non-Support Stripes to do this. We will dig into specific user escalations to find top drivers for our most frequent and painful issues affecting our largest users as well as analyze the experience for the broader subset of users.Ultimately, these cases often shine a light on points of failure within Stripe, and the User Escalations team has the opportunity to create transformative user experiences, while also helping edit Stripe to rectify the structural issues that resulted in the escalation in the first place.This is a high visibility, high impact role, with the responsibility to work with users and cross functional stakeholders, all while helping build this team from the ground up.

What you’ll do
Responsibilities
Respond to incoming User Escalations from Stripes in a timely manner (within agreed service levels) as well as triage, scope, and support to resolution
Communicate directly with users to solve the most painful problems, via email and phone
Be accountable for timely and accurate resolution for all User Escalations within agreed service levels
Directly, or in partnership with other Stripe teams, drive fast resolution and demonstrate extreme ownership in solving users issues completely
Conduct thorough, data-driven root causes analyses of escalations, and work with partner teams to validate findings
Share findings and insights with leaders through forums and presentations
Collaborate with partner teams to identify remediations to address root causes of escalations and drive change from a users’ first mentality
Challenge the status quo, identifying how and where Stripe needs to improve to better serve users
Help build the team and process from the ground up
Support training and socialization efforts for process adoption across Stripe
Build relationships with partner teams and drive accountability for completion of remediations
Understand and help influence the relevant product roadmaps that will address the most frequent user escalations

Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.Minimum requirements
Experience leading multiple concurrent projects
Analytical rigor and the ability to use data to inform decisions; comfort with SQL is a plus
The ability to navigate Stripe’s org and work cross functionally with SMEs
Sound judgment and impeccable attention to detail
Deep sense of customer care and users-first perspective
Unflappable, exothermic energy under pressure
Comfort with ambiguity and a proven ability to create order out of chaos by building processes that help the team run better and deliver a better user experience
Solid stakeholder management skills and an ability to influence others to drive progress
A sense of urgency and a drive to see issues through to resolution

Hybrid work at Stripe
Our Chicago, Dublin, and Singapore teams spend at least 50% of their time in their local offices. We believe that more in-person interactions will contribute to better results for our employees and Stripe. Increased office time allows for improved collaboration, efficiency, and informal learning opportunities, fostering a stronger community and building our culture. We will apply the insights gained from these initial three locations to continue refining our hybrid approach.

Pay and benefits
The annual salary range for this role in the primary location is S$100,000 - S$150,000. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

Job Responsibilities:

• Support and manage front office trading applications used in Derivatives Trading requirement.
• Collaborate with stakeholders to investigate and resolve application-related problems.
• Monitor trading system performance, identify potential issues, and implement preventive measures.
• Participate in new projects and provide technical client trading platform onboarding.

Requirements:

• Diploma or Bachelor's degree in Computer Science or related field.
• Knowledge of front-office trading systems, OMS, and market data platforms is an added advantage
• Independent, analytical, proactive and has good communication and interpersonal skills
• Able to work in rotating shift and Public Holiday

Main Responsibilities

• Coordinate maintenance contractors, review checklists and ensure customer D.O. sign-off within the time.

• Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification

• Prepare and maintain comprehensive energy conservation action plan to include previous and ongoing efforts and short, intermediate and long-term goals

• Prepare operational and maintenance schedule as per MIS

• Work closely and collaborate with the customer support team to ensure customer satisfaction.

• Identify potential upselling opportunities at client site during regular or ad-hoc maintenance

• Remote monitoring of the system operation and performance and reach site if any emergency.

• Familiarization of Refrigeration System Chillers & Freezers, Compressors, Cooling towers, FCUs, Cold room, ETV doors and related controllers.

• Working with a team and deliver the work within the planned schedule.

• Collect the onsite operating parameters like cold room and space temperature and verify with SCADA.

• Collaborate with Internal teams regarding any controls and programming related onsite works.

Qualifications

• Diploma, Bachelor of Engineering Mechanical, Electrical or Equivalent

• Electrical or Mechanical troubleshooting experience would be advantageous

• HVAC knowledge of Chiller Plant, FCU, SCADA, Air side equipment

• Strong communication and analytical skills.

Virtu is a leading financial firm that leverages cutting edge technology to make markets, deliver liquidity, provide innovative, transparent trading solutions and that operates multilateral trading facilities. Virtu trades on over 235 venues in 36 countries worldwide, with a global client base and has offices in North America, EMEA and Asia Pacific regions.

THE ROLE

Our Operations team is looking for a Trading Operations Specialist to support the client bookings and reporting for equities trading across the Asia Pacific region. This team is responsible for managing the clearance, settlement, and reconciliation of all trades and positions on behalf of the firm’s clients. In this role, you'll collaborate closely with traders, finance, compliance, brokers, custodians, and firm customers to ensure timely settlement of trades, accuracy of books and records, and avoidance of unanticipated risk to both the firm and its customers.

We look for candidates with some technical experience, as you will also have the opportunity to work closely with software engineers to automate and enhance the robustness of the firm’s operations workflows. Trading Operations Specialist not only become experts in the logistics and mechanics of trade clearance and settlement, but they also play a crucial role in the ability of the firm and its clients to conduct trading efficiently and safely. They also represent the firm when dealing directly with external parties, so must be willing to handle the responsibility even when under pressure to perform.

THE CANDIDATE

• 2-3 years’ experience in HK and Asian equity markets settlement in an institutional context (banks or other trading firms).
• A solid understanding of middle and back office systems, and clearing and settlement cycles.
• Excellent communication skills in both written and spoken English. Chinese will be a plus.
• Ability to navigate through systems and diagnose issues.
• Familiar with MS Excel and Outlook
• Proactive, willing to learn and able to work under pressure
• Attention to detail and a customer service attitude
• Some late / on call work required

YOU’RE JUST RIGHT FOR VIRTU IF YOU WANT:

• A smaller team environment with 3 - 8 professionals in Asia Pacific
• A great place for upward and geographic mobility
• Direct exposure to the decision makers and senior leaders on all sides of the business
• The energetic dynamism of financial markets
• Teams that are passionate about continually learning, improving and raising the bar
• A community that values hard work as well as work-life balance

THE PROCESS

After passing an application screening, candidates will be contacted by representative from our HR team.

Virtu Financial is an equal opportunity employer, committed to a diverse and inclusive workplace, welcoming you for who you are and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Role Purpose

The Spectainer Product Development Team is looking for a product lead for our COLLAPSECON Operating Station (COS). The COS is the first automated machine of its kind in the world and the Product Lead – COS will primarily be responsible for understanding the challenges unique to executing the design for this system. The ideal candidate absorbs new technology rapidly, thinks creatively to find solutions when problems and delays arise and communicates clearly. Proven experience in industrial size machinery and systems, PLC, automated crane systems and similar areas are required.

The successful Product Lead – COS will grow their working knowledge of a wide variety of industrial work areas as needed. Most importantly, the ideal candidate will prioritise simple, first-principles solutions to design, efficiency, and quality challenges as they emerge.

Reporting to: Head of Product Development

Location: Singapore

Duties will include:

• Lead Spectainer’s COS design; collaborate with the engineering and manufacturing teams to drive design and manufacturing changes to improve machine efficiency.
• Ensure updated documentation of drawings, 3D models and design.
• Collaborate with the Product Development team to troubleshoot and diagnose machine issues, deploy necessary corrective actions ranging from firmware changes, hardware design changes, manufacturing process or installation process changes, etc. to prevent issues from re-occurring.
• Commit to the success of the deployment of COS products from "concept to completion."
• Clearly define software requirements to software product managers and software engineers.
• Manage the activities of COS product vendor and suppliers to minimize project delay.
• Maximise resources and tracked progress through weekly reports on project status including cost, labour and timeline issues.
• Provide onsite training and supervise the entire set-up process to ensure the COS is fully operable and commissioned.

Your day-to-day duties will typically consist of:

• Managing COS product engineers, vendors and suppliers to oversee design, deployment and obsoletion plans.
• Liaising with Product Lead - COLLAPSECON to ensure that the COS is updated to operate the latest COLLAPSECON design.
• Liaising with internal and external stakeholders to ensure that design meet the requirements of all interested parties.
• Assisting in the procurement of parts for the machine.
• Drafting technical documentation including manufacturing and quality assurance drawings assemblies and components in addition to other clerical and document control activities.
• Using CREO to perform basic CAD functions.
• Arranging and performing design verification and validation testing from start to finish.
• Planning, developing, and carrying out experimental test programs to ensure designs meet final product specifications.

Key Skills and Qualifications:

• A Bachelor’s Degree in Mechanical engineering with a focus on automation and mechatronics.
• Proven hands-on experience in managing industrial automation projects from concept to finish.
• First-hand experience with developing processes and methodologies in industrial environments.
• Proficient in English and Mandarin.
• Demonstrated interest in working at the intersection of product design, manufacturing and engineering.

Compensation and benefits:

• Fixed Annual Salary: $75,000-$85,000
• Overtime Grab food & ride allocation
• Generous 20 days annual leave allocation
• Employee Medical Insurance
• Staff pantry stocked with snacks and beverage
• In-house coffee from Homeground Coffee
• Close to public transport and multiple car park options available
• Ergonomic workstations for each team member
• Collaborative office layout
• Shower facilities

Pay offered may vary depending on multiple factors, including job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered.

Spectainer is an Equal Opportunity employer. All qualified applicants will receive consideration for employment.

Position Summary

This position is responsible for guiding a team of logistic coordinators associates in the provision of logistics operational functions such as customer service, trucking coordination and the generation and maintenance of operations documents, reports, correspondence and expenses. Assist the Supervisor operations in the daily office activities and communications to customers.

Responsibilities

Primary Responsibilities

• Responsible for the coordination and preparation of all necessary documentation for the movement of warehouse cargo.

• Liaison with trucking contractors for local deliveries.

• Create and maintain reports and files for all operations records, correspondence, plans and expenses.

• Coordinate with operations personnel to ensure readiness of cargo for deliveries.

• Update WMS, TMS on Cargo Status.

• Liaise with customers for all matters pertaining to shipments and deliveries.

• Handle any other ad-hoc / administrative duties.

Qualification Summary

Experience:

This position requires minimum 1 years of relevant experience in Logistics industry.

Education:

Minimum 'O' levels or Diploma in Logistics or Business Administration.

Skills:

• Good working knowledge of the following logistics operations areas – distribution, manufacturing, inventory planning, materials management.

• Good Interpersonal skills

• Good Communication skills

• Good Knowledge in Warehouse Management System (WMS)

• Good customer relationship management skills

• Proficient in MS Word, Excel, Outlook etc

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead and will be part of INDIA Delivery Center.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.