Overall Summary:

"The Service Operations Specialist is responsible to maintain high levels of service and ensuring all IT operations activities are performed. He/She is responsible to drive both internal and external teams to ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance.

He/She posseses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analyzing important reports covering service performance metrics and operations activities."

Roles and Responsibilities:

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Track and ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance

• Troubleshoot and resolve service health issues and gathering relevant parties to resolve impediments impacting service performance

• Ensure all operational support material is complete and all process comply within internal security and technology standards

• Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

• Prepare and deliver status updates / report to management

• L1.5 support

• Provide guidance to the team to ensure the best support possible for systems availability

• Log and track problem tickets relating to S1/S2 or high impact issues

• Support and assist in high severity incidents and drive problem management meetings

• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

• Manage high severity incident communications such incident broadcast communication to all stakeholders and provide regular updates to management until incident closure

• Manage the incident and problem management process to ensure all preventive measures and problem resolution are recorded in the Known Error Database (KEDB)

• Implement Response and Recovery Plans and activities relating improvements to service recovery

• Maintain processes, templates and SOP, website and information related to incident and problem management

• Assist senior leaders in disaster recovery planning and activities

Qualification/ Requirements:

• Bachelor’s degree in computer science or other highly technical, scientific discipline

• 3-5 years of Technical / Application Support experience

• Proven experience of working efficiently in a cross functional team

• Able to commit on 24/7 Standby and go on site when required

• ITIL v3/v4 certification and strong service oriented experience / background will be preferred

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

• Position: Content & Communication Specialist (CAREER ADVANCEMENT/GOOD COMPANY/GOOD BOSS/GOOD WORKING ENVIRONMENT)
• Location: 1 min walk from Bras Basah MRT station
• Working Hours: Mondays to Fridays | 9am to 6pm
• Salary (commensurate with experience): Up to $5,200 + Performance Bonus + Travel Allowance + 14 Days Annual Leave + Medical Benefits and Annual Check-up + Online Learning Portal for self-development + WFH Opportunities
• Duration: 1 Year Contract (RENEWABLE/CONVERTIBLE TO PERMANENT)
• Industry: Digital Media Marketing
• Career Advancement: YES

Responsibilities:

• To work closely with client servicing teams in creating engaging content.
• Creation, Curation, Planning and Research to develop content strategies that connect business and users in the B2B environment

Requirements:

• Minimum Diploma in Marketing or Mass Communication
• Minimum 2 years of experience in B2B Digital Marketing and Communication
• Proficient in creating EDMs using Adobe Design software (Illustrator, Indesign or Photoshop)
• Proficient in video editing software (Premier Pro, After Effects)
• Proficient in Storyboarding

Email me at [email protected]

Do visit www.searchpersonnel.com.sg for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director

Reg no.: R2090601 | EA No: 13C6684

Work Location : 5A Serangoon North Ave 5 Singapore 554574

In a context of significant growth, we seek for a talent and semiconductor/power testing passionate!
You'll join a multi-site product and test engineering team responsible for power discrete SiC (Silicon Carbide) diode portfolio. The SiC rectifier division core team is in Tours (France). For this position, you'll be based in Singapore and your role will be to support the division for the development of those high-performance rectifiers and the constant quality improvement plan: from wafers start in the flow up to the final test on diode housed into the package.

Job Description:

• The review with local teams of the industrial changes impacting SiC diode production and participate to qualification plan definition, data analysis and milestones deliverables following quality standards and customer requirements.
• Follow up all the engineering materials (technology/new product/industrial changes related) running in clean room (diffusion & EWS) to track their cycle time, to schedule the testing and the analysis, up to the disposition for back-end activities (assembly/final test trials)
• Project leader for the execution of the electrical wafer sorting roadmap for SiC diodes to use the most advanced test equipment and advanced test solution.
• The analysis of electrical wafer sorting data for non-conform material and lead the board to propose most relevant disposition based on non-conform material analysis to build and sustain a data base of the either process or electrical signature and address the issues by a plan defined with a cross functional team.
• The development of statistical based routine to better detect outlier device.

The perspectives around Silicon Carbide are tremendous and will allow you to evolve in a very dynamic and fast-paced world of power devices. This job means a lot of interactions between Singapore, Tours and Catania in a multidisciplinary team.

Profile:

• A wide set of technical skills are required: Project management, Front end and Back end process, industrialization, electrical test, statistical analysis.
• Soft skills are key for efficiency: communication, synthesis, flexibility, team spirit, reactivity & sense of urgency, customer focus, and problem solving.

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span across industries such as financial services, TMT (Telecommunications, Media and Technology), Education, Healthcare, Retail, Government, Manufacturing and Professional services. Our focus is to engage in the dynamics of our customers’ vertical markets and apply the skills of our employees in modernising key digital pillars, Data centres and Cloud services, Security and Network Infrastructure, Workspace communications and collaboration, Data and information strategies, and IT operations modernisation.

Logicalis Group has an annualised revenue of over $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4 billion.

As we continue to grow as a business, our people are our key differentiator with our competitors, and developing and retaining our talent is a key priority for all of our businesses. We will recommend that you watch this short video with input from our employees around the world.

Logicalis - A Great Place to Work

Accountabilities:

• Ensures that the organisation’s patch management process complies with regulatory requirements and best practices.
• Maintains detailed records and documentation of patch deployments and compliance status.
• Ensures reports are up to date.
• Ensures databases is entered correctly and calculations are correct
• Handles communication with stakeholders, providing regular updates on the status of patch management efforts.
• Prepares reports on patch status and compliance.
• Provides dashboards customized reports based on customer’s requirement
• Provides powerpoint presentation to customer based on data collected

· The Individual and their Experience:

· Proficient in Microsoft Excel and Dashboard

· Proficient in Microsoft PowerPoint

· Good Communication skills

· Eagerness and willingness to pick up & adapt new skills

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

The Regulatory Affairs (RA) Specialist contributes to all regulatory functions for Moleac products such as obtaining marketing authorisations and product life-cycle management for the global market, and assigned projects.

The candidate demonstrates consistent and excellent interpersonal and communication skills along with ability to thinking critically, problem-solve and collaborate effectively with internal stakeholders.

Key Responsibilities

• Prepare and review registration/ variations dossiers for submission to regulatory authorities, ensuring scientific rigour, consistency and accuracy of product information, alongside good documentation practice
• Coordinate with partners and regulatory consultants abroad to support overseas registration, in accordance to company strategy and timeline
• Collaborate with stakeholders and contribute actively to all aspects of product life cycle management, ensuring compliance to applicable regulatory and quality requirements and continuity in commercialisation
• Maintain and build on existing database of applicable health product regulations, standards, and guidance documents, interpreting emerging regulations and developments to assess impact on products
• Review promotional material developed for commercial activities to ensure compliance to applicable regulatory guidelines
• Participate in local and overseas regulatory inspections and internal audits when applicable
• Develop and maintain effective relations with local authorities and industry associations Provide regulatory inputs and support to clinical trials and ethics committee submission
• Assist in GDP and relevant quality assurance matters

Personal Attributes/ Core Competencies

1. Highly-organised and self-disciplined
2. Resourceful, with analytical and problem-solving skills
3. Able to prioritize and work well in fast-paced environment
4. A team player with excellent interpersonal skills
5. Proficiency in English (both written and spoken). Additional language such as Mandarin is a strong plus to liaise with external CMOs and partners

Qualifications

1. Degree in life sciences, with min. 1 – 5 years of relevant work experience
2. Knowledge in international regulatory guidelines such as ICH, ASEAN, USFDA, EU etc. Regulatory experience with food supplement/ herbal medicine in Europe, North America or Asia Pacific would be advantageous.
3. Good understanding in GMP, GDP and relevant quality management systems desirable

Application process:

To apply, send your cover letter and resume at f[email protected]

Incomplete application will not be reviewed.

Tanglin Mission

Tanglin Trust School Singapore has a long tradition of providing British-based learning with an international perspective. At Tanglin we strive to make every individual feel valued, happy and successful. Responsibility, enthusiasm and participation are actively encouraged and integrity is prized. Working together in a safe, caring yet stimulating environment, we set high expectations whilst offering strong support, resulting in a community of lifelong learners who can contribute with confidence to our world.

Our Vision

We aspire to be the best school in the world with a dynamic learning community which nurtures and inspires every individual to be the best they can be. Our core values of Respect, Responsibility and Purpose are at the heart of everything we do across the school.

The Role

Tanglin Trust School wishes to appoint a part-time (0.4) Junior Specialist Music Teacher to work in a thriving and dynamic department. The successful candidate will be an energetic, inspirational and committed teacher who is able to deliver a stimulating curriculum, as well as play a full and active role in the extensive co-curricular programme.

Applicants must have at least 2 years’ teaching experience, hold a degree in Music, and be proficient on at least one instrument. The ability to play the piano to a good standard would be an advantage, as would a working knowledge of Music Software (Sibelius, Garageband).

Key Responsibilities

Teaching & Learning

• Manage an effective, orderly and safe learning environment.
• Contribute as a team member to the planning of the annual and termly curriculum for each year group.
• Plan and deliver a curriculum for the class according to the agreed termly plan, differentiating that delivery according to the abilities and learning strategies of individual students.

Planning & Development

• Contribute to the planning and implementation of the co-curricular programme and other initiatives, as appropriate.

Assessment, Recording & Reporting

• Keep detailed records of plans, and of achievements of individual students; developing, in conjunction with the year group, standardised forms of assessment and record keeping.
• Report to parents in accordance with the school’s reporting policy as laid down in the Staff Handbook.

Communication & Liaison

• Liaise with relevant members of the Personalised Learning Team to ensure that all individual student needs are understood, planned for and met.
• Attend and contribute to meetings of a professional nature as and when required.
• Work with the Class Teacher in contributing to the strengthening of the parent-teacher partnership.

Pastoral & Co-Curriculum

• Follow the school’s policies and procedures with regard to discipline and behaviour, daily routines, duties, home learning, leave of absence, and visits, as laid down in the Staff Handbook.
• Lead and organise instrumential music ensembles and choir as required.
• Lead and organise music concerts and events, and support the work of the wider department.
• Embrace and lead on the school’s commitment to creating a diverse and inclusive environment.
• Be responsible for reporting any concerns about a child to the Designated Safeguarding Lead.

Tanglin Trust School believes that each employee makes a valuable and significant contribution to our success and that contributions should not be limited to the assigned responsibilities below. This job description is designed to outline primary responsibilities but not limit the employee, nor Tanglin Trust School, to only the duties identified. It is the expectation of the School that each employee will offer his/her services wherever and whenever necessary to ensure the success of our organisation.

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be required to provide an Enhanced DBS disclosure certificate, or equivalent.

Job scope

- Photograph and edit images of shoes, bags, and luggage

- Designing the promotional poster (added advantage if knowledge of Canva/Adobe Illustrator/Adobe Photoshop)

- Manage day-to-day e-commerce platform administration and fulfillment.

- Pack products ordered through the e-commerce platform.

- Dispatch orders accurately to the logistics partner.

- To create, manage and upload product listings for Shopee, Lazada, Qoo10, Shopify, and Tiktok.

- Assist in live-stream selling sessions on Facebook, Shopee, Lazada and TikTok.

Requirement

- Malaysian, PR, Singaporean

- Minimum Diploma in related field.

- Fresh entry / Minimum 1-2 years related experience.

- Well verse in English and Mandarin.

- Basic skill in Photography

- Basic skill in Adobe Illustrator / Photoshop

Kindly email/Whatsapp your latest resume to us : [email protected] / 9679 8083

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

About Us

Siena Health is an integrated healthcare company that focuses on making quality healthcare accessible and simple for all. We have thousands of satisfied customers and are pleased to be one of the highest-rated digital healthcare platforms.

Job Description

At Siena Health, the Product Development Executive is responsible for identifying and discovering products that bring benefits to our customers in all aspects of health and skincare. You will be involved with sourcing and also helping to develop products for us. This role is integrated with internal operations and works closely with counterpart suppliers and the marketing team.

Key Role and Responsibilities

The Product Development Executive will need to be in the know about market trends, consumer insights, and commercial viability of products and is always ready to discover unique products to expand our existing product line. You're also an outstanding project team player who is able to manage and coordinate our suppliers and marketing team to prioritize and launch products on schedule and within specifications.

You will be playing an active role:

• To maintain a master sourcing list to track potential and existing suppliers comparing lead time, cost, quality, and other specifications.
• To service and develop relationships with existing and potential suppliers.
• To be familiar with the regulatory requirements of products to launch in different markets.
• To maintain and check product documentation (ie: Certificate of Analysis, Material Safety Data Sheet, Final Artwork, etc.)
• To handle the procurement of medication, raw materials, packaging material, etc.
• To source for shipping logistics based on budget and lead time available.
• To lead research and generate technical product information for sales & marketing purposes
• To be responsible for expanding market share and exploring new business opportunities including exclusive distribution rights for products
• To manage the forecasting supply and demand of products.

To be successful in this role, you’ll need to be discovery-driven, be proactive, take initiative, and have a keen eye for unique products. You will also need to be knowledgeable in many areas such as different product regulations, logistics, and nutraceutical raw materials.

There is a huge amount of autonomy attached to these roles — we like to hire great people, provide them with the resources they need, and trust them to make great decisions.

This role is a training ground for individuals who will eventually become:

• Product Development Lead and/or Purchase Lead

As we continue our journey of building and scaling Siena Health, there will be opportunities to lead new ventures, markets, partnerships, and new distribution channels.

We’re looking for:

Your Experience

• At least 2 years in procurement / product development / supply chain & logistics
• Experience in healthcare / FMCG / nutraceutical / pharmaceutical industry

Your Skills

• Ability to speak and write in English fluently
• Excellent interpersonal and coordination skills
• Ability to multi-task, proactive, and take initiative

Why Siena Health?

• We’re one of the fastest-growing healthcare ventures in Asia
• Free annual medical screening and subsidized treatments

Job scope

- Photograph and edit images of shoes, bags, and luggage

- Designing the promotional poster (added advantage if knowledge of Canva/Adobe Illustrator/Adobe Photoshop)

- Manage day-to-day e-commerce platform administration and fulfillment.

- Pack products ordered through the e-commerce platform.

- Dispatch orders accurately to the logistics partner.

- To create, manage and upload product listings for Shopee, Lazada, Qoo10, Shopify, and Tiktok.

- Assist in live-stream selling sessions on Facebook, Shopee, Lazada and TikTok.

Requirement

- Malaysian, PR, Singaporean

- Minimum Diploma in related field.

- Fresh entry / Minimum 1-2 years related experience.

- Well verse in English and Mandarin.

- Basic skill in Photography

- Basic skill in Adobe Illustrator / Photoshop

Kindly email/Whatsapp your latest resume to us : [email protected] / 9679 8083

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Product Strategy:

• Develop and communicate a clear product strategy and roadmap for credit & services products
• Identify market trends, customer needs, and competitive offerings to inform product strategy
• Define target customer segments and value propositions for credit & services products

Product Development:

• Collaborate with cross-functional teams, including operations, marketing, merchandising, solutions, and finance, to develop and enhance credit & services products.
• Define product requirements, features, and user experiences
• Manage the product development lifecycle, from concept to launch, and ongoing improvements

Market Research:

• Conduct market research to identify opportunities and threats
• Analyze customer feedback and data to iterate on product offerings
• Stay informed about regulatory changes impacting credit & services products

Financial Analysis:

• Manage the financial performance of credit & services products, including pricing, profitability, and revenue targets
• Monitor key performance indicators and implement strategies to optimize financial outcomes

Performance Reporting:

• Provide regular reports and updates to senior management on the performance of credit products
• Use data and key performance indicators to make data-driven decisions and recommendations

Knowledge & Experience

• Minimum 5 years of working experience
• Strong knowledge of credit and services products
• Proficient in MS Office & Excel
• “O” Level/ ITE Nitec/ Diploma in related field

Personal Attributes

• Excellent analytical, strategic, and problem-solving skills
• Effective communication and collaboration skills
• Ability to lead and motivate cross-functional teams
• Strong project management skills
• Customer-centric mindset
• Must be willing to work on Weekends and Public Holidays
• Able to work retail hours
• Proficient in PC
• Committed and able to work independently
• Excellent time management skills and the ability to prioritize work

The essential responsibilities of the incumbent include:

• Respond to customers’ enquiries via the respective Customer Service touch points like hotline, email and social media
• Work with different departments within the organisation on service recovery for case closure at customer’s level
• Update and record the customers information via internal customer information system.

What we can develop in you:

• Learn to work with a variety of people
• Opportunity to cross sell products or services over the phone
• On-the-job training
• Career and self-development

To be successful in this role :

• Patience
• Good listening skills
• Problem-solving skills
• Firm and warm
• Ability to work under pressure

Attractive Benefits:

• Bi-Annual Performance Bonus
• Stay Healthy Incentive
• Unlimited Outpatient Medical
• Dental Vision Insurance
• Executive Health Screening
• Employee Discount
• Working in a 44 hours and 5 days work week roster

You may refer to https://www.courts.sg/careers for more information.

Job scope

- Photograph and edit images of shoes, bags, and luggage

- Designing the promotional poster (added advantage if knowledge of Canva/Adobe Illustrator/Adobe Photoshop)

- Manage day-to-day e-commerce platform administration and fulfillment.

- Pack products ordered through the e-commerce platform.

- Dispatch orders accurately to the logistics partner.

- To create, manage and upload product listings for Shopee, Lazada, Qoo10, Shopify, and Tiktok.

- Assist in live-stream selling sessions on Facebook, Shopee, Lazada and TikTok.

Requirement

- Malaysian, PR, Singaporean

- Minimum Diploma in related field.

- Fresh entry / Minimum 1-2 years related experience.

- Well verse in English and Mandarin.

- Basic skill in Photography

- Basic skill in Adobe Illustrator / Photoshop

Kindly email/Whatsapp your latest resume to us : [email protected] / 9679 8083

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Description

HR management for expatriates in Asia

- Support all expatriates across the region in accordance with global policy and direction.

- Spearhead initiatives to improve HR operational efficiency and best practices on regional basis

- Ensure labour related compliance across the region.

- Liaise with all country HR Head in the region to drive HR initiatives to improve employees engagement

Reviewing of HR related regulations, policies and budget in collaborating with the business units and region.

- Work with Management and business units on optimizing organizational development.

- Liaise with all HR teams in the region to drive HR initiatives to improve employees engagement.

- Manage quarterly budget across the region to optimize and control staff cost

Coordination with Japan Headquarters

- Continue to build rapport and maintain a good relationship with the Japan headquarters for better support and collaboration.

- Reporting HR matters and provide analysis to the headquarter in Japan in a timely manner.

- Assist to cascade Japan headquarters’ initiatives and direction across the region.

Project management

- Manage HR related projects aiming at improving HR systems and human capital development.

Requirement

· Minimum 5 years Human Resources experience.

· Strong regional exposure

· Relevant experience in the same industry.

· At least a bachelor’s degree, preferable in HR Discipline.

· Possess good knowledge of HR functions (compensation & benefits, recruitment, training & development etc.)

· Solid knowledge on Singapore labour laws.

· Excellent written and verbal communication in Japanese as this role will need to liaise frequently with headquarters in Japan.

· Good project management skill.

· Knowledge of Microsoft Word, Excel, and PowerPoint.

· Possess good disposition.

Senior/ Assistant Manager, Service Transformation (MyChart Product Analyst)

As part of Group Service Transformation Office, the Senior/ Assistant Manager’s key role is to drive care transformation in NUHS by co-creating digital patient journeys and assessing the feasibility of leveraging MyChart for the shortlisted use cases. MyChart has been identified as a key tool for increasing patient engagement and activation. This supports a key thrust of the NUHS vision to deliver Incredible Care that is Digital as default. This role entails active user and stakeholder engagement to map out process workflows, participate in technical solutioning and lead change management efforts to drive MyChart adoption.

Reporting to the Head, Planning & Product Development Section, Group Service Transformation, you will:

Job Responsibilities

1. Support planning initiatives including, but not limited to preparing proposals, collating relevant technical info / statistics to guide decision making.
2. Perform independent research to identify new clinical features that bring value to app users and develop corresponding implementation plans.
3. Identify suitable platforms to reach out to different staff groups in each institution to conduct and support staff training (e.g., department meetings, clinic roll-calls, orientation etc.)
4. Translate the vision of an ideal patient experience into user-centric designs for digital interfaces across service touchpoints
5. Present concepts and designs to key stakeholders for review and iteration
6. Produce clear and comprehensive documentation on business requirements and ensure that the documents remain updated.
7. Harmonize development requirements and requests across public healthcare clusters.
8. Monitor the utilization and adoption of MyChart using Epic reports.
9. Collaborate with technical business analysts and system specialist teams to deliver digital solutions.
10. Coordinate and monitor roll-out of digital solutions across multiple touch-points.
11. Collate feedback directly from user feedback channels (app support email and app store reviews) to improve user interface design, product usability and operational workflows.
12. Manage internal stakeholder engagements and ensure that project plans are communicated timely.
13. Prioritize delivery of new/ existing features based on available app development resources and an understanding of the cluster strategic direction.
14. Support in ad-hoc/special projects assigned to Group Service Transformation.

Job Requirements

1. Degree in Business Administration, Marketing, Science, Engineering, Information Technology or equivalent
2. At least 2 to 4 years of work experience, preferably in healthcare operations, nursing, or allied health..
3. Agile and innovative mind-set.
4. Excellent communication skills in presenting ideas and capable of leading stakeholder engagement sessions.
5. Proactive, with creative problem-solving skills.
6. Up to date on the latest user experience trends, techniques and technologies, preferably with experience in successfully integrating new techniques into solutions.
7. Passionate to be part of digital transformation in Healthcare.
8. Familiarity with NGEMR (Epic) is an advantage.
9. Exhibit the NUHS core values of Teamwork, Respect, Integrity, Compassion, and Patient Centeredness.

About the team you are joining

IATA’s E&F (Enhancement and Financing Services) is the largest global billing and collections solution for airports and Air Navigation Service Providers. You will report to the Manager IATA Customer Service Center in Singapore. The role encompasses all areas of collection, including communication, query handling, contact validation, and document maintenance. The role requires strong communication and negotiation skills and the ability to process customer disputes.

What your day would be like

• Collection of high values/low volumes & Low value/high volumes accounts receivable procedure based on invoice payment dates.
• Collection of all E&F debts through Phone Calls, Chats, Queries, Escalations
• Achieve collection targets and performance goals as set by the management.
• Review customer accounts and invoices to ensure accuracy and completeness.
• Resolve invoicing disputes or discrepancies with customers or internal departments.
• Record and update customer payment information and collection activities in the database or system.
• Ensure all customer actions are covered and documented, validated, and account details archived with an accuracy and timely manner. Attention to detail, accuracy, and problem-solving skills.
• Prepare and send statements, notices, and reports to customers and management.
• Collaborate with colleagues and team members globally to improve collections organization.
• Follow up on delinquent accounts initiate collection actions if required and monitor payment plans.
• Build and manage relationships on large accounts with customers.
• Maintain compliance with company policies and procedures and applicable laws and regulations.
• Listen carefully to Customer Complaints and provide relevant feedback for improvement.
• Ensure customer queries are escalated appropriately to the correct internal departments.
• Monitor trends and provide feedback to the management.
• Additional ad-hoc duties, as required.

We would love to hear from you if

• 3+ years of experience in a collection environment utilizing multiple communication channels (Phone, Chat, CRM System) is preferred.
• Ability to work independently and as part of a team, attention to detail and accuracy, analytical and problem-solving skills, customer-centricity oriented, and professional attitude.
• Excellent communication, negotiation, and persuasion skills, both written and verbal.
• A minimum qualification in a relevant college diploma is required, a relevant University Degree is preferred.
• Fluency in English, Thai, Mandarin, and Bahasa language is mandatory; knowledge of other languages will be an asset.
• Knowledge of SAP, CRM Systems (Sales Force), and Microsoft applications (advance Excel, Advance Power Point, Power BI, Outlook, Sharepoint) is required.

Responsibilities

Responsible for providing technical expertise and support to our sales team, including product demonstrations, technical presentations, and customer consultations. This role involves working closely with customers to understand their needs and provide solutions that meet their requirements.

• Collaborate with the sales team to understand customer needs and develop solutions that meet those needs
• Provide technical expertise and support throughout the sales process, including product demonstrations, technical presentations, and customer consultations
• Ensure timely creation of quotations on SFDC, follow up on purchase order and creation of SIF in CMS/CSS
• Provide technical support and troubleshooting for customers, both remotely and on-site as needed
• Develop and maintain a deep understanding of the company's products and services (up-to-date knowledge of industry trends and emerging technologies)
• Work closely with the product team to ensure a thorough understanding of product capabilities and limitations
• Participate in trade shows, conferences, and other industry events as needed
• Provide training and support to sales team members

Requirements

• Bachelor's degree in a relevant field (e.g., biology, molecular, biotechnology)
• Minimum of 2 years of experience in the local academic research area, a focus on NGS products and services will be a plus
• Proficient in communicating in English and Korean language
• Strong understanding of NGS technology and the life sciences market
• Ability to understand complex technical concepts and explain them in a clear and concise manner
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Requirement :

• Singapore Citizen/PR
• Diploma in Food Science or Higher Nitec in Applied Food Science
• Fluent in English and Mandarin or Malay
• Familiar with Halal Certification Matters

Position Summary :

The primary duties are to develop and improve products through experimentation, perform tests on food ingredients and ensurethat correct methodologies are used to generate information for the required food quality and consistency standards. He/She supports the production function by providing food science expertise in designing processes to manufacture new products; meeting regulatory requirements for sales and export, as well as Halal compliance.

Duties and Responsibilities:

Innovate new food products

• Create product prototypes through experimentation and laboratory tests
• Explore new applications of existing products and processes
• Evaluate products’ characteristics and shelf life for implications on quality and scalability
• Establish product specifications and documentation
• Formulate product refinements based on sensory testing and consumer data

Conduct tests for food quality

• Guide sample collection activities, to ensure compliance with specified procedures
• Perform appropriately for abnormal occurrences affecting sampling conditions
• Guide testing activities to ensure correct test methods, conditions and processes are employed
• Conduct follow-up tests on samples that require attention
• Document, compile and summarise experimental data for review and interpretation
• Sensory evaluations

Operationalise manufacturing of new products

• Conceptualise mass production processes using current facilities and equipment
• Refine recipe formulation for mass production purposes and compliance to regulatory and other requirements
• Review methods to improve quality of new food products and ensure compliance with food regulations during mass production
• Troubleshoot new or modified production processes to resolve production, quality and regulatory compliance issues, such as Halal
• Recommend manufacturing processes and/or modify existing equipment or processes

Conceptualise marketing for product

• Verify product formulation and other information for product profiling
• Conceptualise “product stories” from food preparation processes for marketing purposes

Liase with suppliers

• Ensuring that the products are in line with company standards (eg. Halal & ISO)
• Checking with legislation if products are imported (eg. Whether permitted to import to Singapore & dosage amount if any, and Halal source)
• Checking minimum orders
• Ensure products are in accordance to legislations and standards, such as Halal source

Senior / Assistant Manager, Group Service Transformation (Digital Operations Specialist)

Group Service Transformation is seeking a skilled and confident professional to take on the role of Digital Operations Specialist. The successful candidate will play a pivotal role in driving the digital adoption of the NUHS App, ensuring that NUHS is digital-ready and digital-first.

Key responsibilities:

• Identify staff engagement platforms and implement targeted staff training regularly for diverse job functions within NUHS, namely clinicians and patient-fronting non-clinicians.
• Manage staff and patient feedback (on-site and online) on the integration of physical and digital (phygital) experiences across NUHS institutions.
• Map out digital integration opportunities within key ground workflows and implement solutions to identified gaps for process improvement.
• Walk the ground to ensure the smooth operation of the NUHS phygital experience across outpatient clinics.
• Develop effective ways to share best practices with staff on enhancing the patient experience with digital adoption.
• Support institution operations teams in navigating change management for the transition to a digital-first environment.

Training opportunities:

• Learn to navigate and implement change within a healthcare setting.
• Develop skills in effective communication and event planning for successful digital adoption.
• Gain insights into managing digital products.

Job Requirements

• Have a degree from a reputable university with good academic results in Business Administration, Marketing, Science, Engineering, Information Technology or equivalent.
• At least 2 years of working experience in healthcare, preferably in operations.
• Adaptable and agile.
• Proven experience in developing and implementing successful staff engagement strategies.
• Excellent communications skills with strong training competency.
• Ability to adapt messaging to different audience segments.
• Demonstrate good interpersonal skills.
• Comfort in addressing public members and staff.
• Meticulous in work processes.
• Creativity in developing engaging communication materials.

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to Know the Role

Grab is on the lookout for a forward-thinking and analytical Lead Product Manager to take charge of our Menu & Catalog Intelligence initiatives, with a special focus on Menu Quality, Coverage, and Management Efficiency. This pivotal role involves leading the enhancement of our marketplace’s menu offerings by deploying cutting-edge technologies, including machine learning, computer vision, and Large Language Models (LLMs). The successful candidate will be instrumental in improving dish photos, increasing dish photo coverage, crafting compelling item descriptions, and creating rich metadata to elevate the customer experience and optimize merchant performance.

The Day-to-Day Activities

• 5+ years of AI/ML product management or related experience, preferably in advertising
• Experience managing products through the full life cycle: strategy, development, experimentation, launch, optimization, sunset. Experience launching a v1 product is a plus
• You have a practical understanding of modern machine learning and its components
• You are familiar with databases, SQL, and scripting languages
• You have experience in some of the following domains: Algorithms, Architecture, Artificial Intelligence, Database Systems, Data Mining, Distributed Systems, Machine Learning, Networking, Statistics, Game Theory, or other experience with rigorous Quantitative Analysis or Systems Software implementation.
• Demonstrated track record of collaborating with ML engineers and data scientists on technical design discussions and proposing simple, creative solutions to complex problems
• Work collaboratively with teams from various departments including engineering, operations, marketing, and business to identify innovative opportunities and drive solutions that elevate the customer and merchant experience.
• Oversee the advancement and deployment of new technologies to automate content creation and optimize operational strategies.
• Drive the adoption of new tools and processes to streamline menu management and onboarding, improving productivity and user satisfaction.
• Cultivate and nurture relationships with key internal stakeholders, leveraging their feedback to shape product development.
• Direct the full product development lifecycle, from ideation to launch, including strategic planning, execution, and go-to-market activities.
• Effectively communicate product visions, strategies, and progress across technical and non-technical stakeholders to foster widespread understanding and support.

The Must-Haves

• Over 5 years of product management experience, with a focus on internal tools or platform development in a tech-centric environment.
• A minimum of 3 years proven track record in enhancing product offerings and operational efficiency, preferably within a marketplace or e-commerce context.
• Understanding of machine learning, computer vision, OCR, and Large Language Models, with practical experience in leveraging these technologies to address complex problems.
• Exceptional analytical and problem-solving skills with a data-informed mindset.
• Worked in AI Product management role
• Excellent communication skills with the ability to articulate technical concepts to a diverse audience.
• A history of successfully delivering impactful projects within designated timelines.

The Nice-to-Haves

• Experience with designing and conducting experiments utilising ML and LLMs to test hypotheses and improve product features.
• A solid grasp of data science, statistical analysis, and ML model prototyping to drive significant business results.
• Bonus if you have programming skills.

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.

About the team you are joining

IATA’s E&F (Enhancement and Financing Services) is the largest global billing and collections solution for airports and Air Navigation Service Providers. You will report to the Manager IATA Customer Service Center in Singapore. The role encompasses all areas of collection, including communication, query handling, contact validation, and document maintenance. The role requires strong communication and negotiation skills and the ability to process customer disputes.

What your day would be like

• Collection of high values/low volumes & Low value/high volumes accounts receivable procedure based on invoice payment dates.
• Collection of all E&F debts through Phone Calls, Chats, Queries, Escalations
• Achieve collection targets and performance goals as set by the management.
• Review customer accounts and invoices to ensure accuracy and completeness.
• Resolve invoicing disputes or discrepancies with customers or internal departments.
• Record and update customer payment information and collection activities in the database or system.
• Ensure all customer actions are covered and documented, validated, and account details archived with an accuracy and timely manner. Attention to detail, accuracy, and problem-solving skills.
• Prepare and send statements, notices, and reports to customers and management.
• Collaborate with colleagues and team members globally to improve collections organization.
• Follow up on delinquent accounts initiate collection actions if required and monitor payment plans.
• Build and manage relationships on large accounts with customers.
• Maintain compliance with company policies and procedures and applicable laws and regulations.
• Listen carefully to Customer Complaints and provide relevant feedback for improvement.
• Ensure customer queries are escalated appropriately to the correct internal departments.
• Monitor trends and provide feedback to the management.
• Additional ad-hoc duties, as required.

We would love to hear from you if

• 3+ years of experience in a collection environment utilizing multiple communication channels (Phone, Chat, CRM System) is preferred.
• Ability to work independently and as part of a team, attention to detail and accuracy, analytical and problem-solving skills, customer-centricity oriented, and professional attitude.
• Excellent communication, negotiation, and persuasion skills, both written and verbal.
• A minimum qualification in a relevant college diploma is required, a relevant University Degree is preferred.
• Fluency in English, Thai, Mandarin, and Bahasa language is mandatory; knowledge of other languages will be an asset.
• Knowledge of SAP, CRM Systems (Sales Force), and Microsoft applications (advance Excel, Advance Power Point, Power BI, Outlook, Sharepoint) is required.

Get to know our Team:

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Get to know the Role:

We are living in exciting times. Technology is reshaping how we live and we want to use it to redefine how financial services are offered, which is why Singtel and Grab are coming together. Singtel is Asia’s leading communications group connecting millions of consumers and enterprises to essential digital services while Grab is the leading technology company in Southeast Asia offering everyday services to consumers. Together, we have big dreams to unlock and financial inclusion for people in our region is just one. We want to build a digital bank with the right foundation - using data, technology and trust to solve problems and serve customers.

What your scope entails

● Support the Head of Retail Marketing and Lifecycle and Engagement Marketing Lead in amplifying our digital bank’s story and services to our customers, driving acquisition and engagement for bank products and services.

● Execute thoughtful and impactful campaigns and communications based on data and sound analysis, to nurture and generate deeper engagement and brand affinity.

● Use and develop content for owned channels and communications to drive brand engagement and brand affinity, in turn impacting acquisition, app usage, and stickiness.

The day-to-day activities:

● Develop and execute marketing campaigns for GXS products, covering both acquisition and engagement efforts.

● Design and execute targeted communication campaigns to enhance product adoption and usage of GXS products.

● Implement A/B testing and conduct experiments to improve campaign performance and customer engagement.

● Understanding our customers - analyze customer data to identify trends, insights, and opportunities for improving acquisition, customer engagement and retention

● Conduct market research to stay up-to-date with industry trends and competitor activities.

● Provide support for day-to-day operations and administration of marketing automation tools.

● Collaborate with cross-functional teams to create compelling campaign visuals and copy for acquisition and engagement campaigns, including ad and social content, direct comms campaign messaging and timing.

● Manage and maintain campaign calendars and timelines to align with broader business plans and goals

The must-haves:

As this is a mid-junior level role, we are looking for a dynamic communications professional with at least 4+ years of work experience. If you are passionate about having an irreversible positive impact on the way Singaporeans spend, save, earn and borrow money, this role is for you. You should also meet the following requirements:

● 4+ years’ experience in junior marketing roles, with focus on growth or lifecycle for client-side marketing or CRM agency. Background in payments, financial services, consumer internet, FMCG preferred.

● Strong understanding of communication fundamentals - what makes a good piece of communication, messaging hierarchy, media landscape and media planning - required. App media experience is a plus.

● Love data, analysis, and storytelling. More importantly, embrace the challenge of combining them to inspire and motivate customers to action.

● Experience with customer segmentation, measurement approaches, CRM and analytics tools required. App and Salesforce experience is a plus.

● Strong analytical skills with the ability to derive insights from data and make data-driven decisions. Proficiency in SQL is a plus.

● Believes in pushing boundaries and collaboration to make impactful and beautiful work.

● Start-up experience is a major plus; eagerness to operate in an ever-changing, dynamic, highly competitive and fast-paced environment is a must.

Position Summary

Able to provide quality and efficient SAP related support to company, able to understand the business requirement and provided related reasonable solution. Good communication skill to management and efficiently manage the SAP vendor.

Key Responsibilities

• SAP B1 System setup and troubleshooting;
• SAP existing MSSQL report manage and new report creation;
• SAP business process flow map and able to integrate into existing SAP system;
• SAP BOM create and setup;
• SAP Crystal report creation and maintenance;
• Power BI Report & dashboard development link with SAP B1 (Able to create and amend existing report & Dashboard)
• SAP related project management (solution design, solution verification)
• SAP vendor management; (vendor quotation, proposal review, deployment, document)
• SAP system admin and system maintenance role:

1. New user and access right creation;
2. Work with SAP end user on new system requirement (e.g.: crystal report, SAP system report, etc.);
3. Provide basic support to end user (E.g.: order cancellation process) and support BI related data;
4. Working with external supplier on all SAP issue and provide solution;
5. Support cross-border warehouse barcode system and external add-on module.

Knowledge & Skill Requirements

• VBA Report (Link with SQL)
• Good experience in SAP B1 in terms of the system setup and troubleshooting;
• Able to individually create report using MSSQL in short time;
• Sound experience across all functional areas viz. Financials, Banking, Accounting, Production, MRP, CRM, Warehouse Management;
• Good experience in Project Implementation/Project Management in SAP-B1;
• Sound understanding of business processes and ability to document it;
• Map with existing processes base on the new business requirement;
• Team player and solution provider;
• Good command in English and Mandarin to handle queries and concerns from China and Taiwan counterparts in regards with the business matters;
• Minimum Work Experience Required: 3 Years related experiences;

Additional Responsibilities
• Any reasonable task assigned by management and deemed to be within the individual’s capabilities to ensure smooth running of the business.

• As this is an evolving business, ongoing change is an integral part of the position. Management will liaise with the individual on any fundamental change to work practices. The individual is required to embrace and adopt any change to working practices.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

The National University of Singapore invites applications for a Research Associate position in the Department of Synthetic Biology Translational Research Program, Yong Loo Lin School of Medicine. Appointments will be on a 1-year contract in the first instance, with the possibility of extension.

Purpose of the post

The Research Associate (RAssoc) will be working closely with the Principal Investigator and a team of researchers on bioprocessing and downstream process development. The RAssoc’s principal role will be to assist in method development and process optimization for research projects requiring bacterial and yeast fermentation as well as provide technical support and training to laboratory users.

Main Duties and Responsibilities

The Research Associate is expected to:

1. Design and execute fermentation experiments to optimize the production of target compounds/proteins.
2. Develop and scale-up bioprocesses for the cultivation of microbial strains (bacterial, conventional and non-conventional yeasts) from benchtop to pilot scale fermentation.
3. Conduct process optimization studies to improve fermentation performance, yield, and productivity.
4. Lead efforts in developing scalable downstream processes, including but not limited to filtration, chromatography, and other purification techniques.
5. Collaborate with cross-functional teams to ensure seamless integration of strain engineering to fermentation and downstream processes.

Main Duties and Responsibilities

1. Analyse data from fermentation and purification experiments, interpret results, and present findings to the team.
2. Troubleshoot and resolve any issues that arise during fermentation or purification processes.
3. Develop and maintain standard operating procedures (SOPs) and ensure adherence to good manufacturing practices (GMP) and safety guidelines.
4. Stay updated with the latest advancements in bioprocessing and downstream purification technologies and apply them to enhance processes and productivity.
5. Provide technical expertise and support to team members and contribute to the overall success of the group’s translational projects.

Qualifications

The applicant should:

• Masters in Chemical/Biochemical Engineering, Biotechnology, or a related field.
• Proven track record of successfully optimizing and scaling-up fermentation processes for the production of compounds/proteins.
• Expertise in downstream purification techniques, such as filtration, chromatography, and other purification techniques.
• Hands-on experience with various bioreactors, fermenters, and other bioprocessing equipment.
• Strong understanding of safety protocols in bioprocessing.

Qualifications

• Proficiency in data analysis, statistical tools (JMP), and design of experiments (DoE) for process optimization is an advantage.
• Preferably have experience with process simulation and modelling.
• Be able to work both independently and in teams.
• Demonstrates an investigative nature and is attentive to details.
• Demonstrates an ability to lead and mentor junior team members.
• Passion for innovation and staying updated with the latest trends in bioprocessing.

Remuneration will be commensurate with the candidate’s qualifications and experience. Informal enquiries are welcome and should be made to Ms Suhana Sulaiman, at [email protected]

Application

Formal application: Please submit your application, indicating current/expected salary, supported by a detailed CV (including personal particulars, academic and employment history, complete list of publications/oral presentations and full contacts of 3 referees) by 29 February 2024

Job Highlights:

• Opportunity for Growth
• Fun working environment
• 5 working days (9am to 6pm)

We are a Singapore-based children merchandise retailer looking for a highly motivated individual to join our eCommerce team.

Roles & Responsibilities:

• Manage and operate e-Commerce platform, including banner design and discount setting
• Touch up and loading of new products images
  (Preferably knowledge in Adobe Photoshop and Illustrator)
• Conduct regular pricing checks
• Monitoring inventory levels and submitting orders to the warehouse
• Respond to platform chat to address customers’ queries to ensure customer satisfaction.
• Work closely with the team to develop and execute online marketing materials (eg. Web Banners) for promotions on ecommerce platforms such as Lazada, Shopee, Qoo10, Facebook, Shopify and Tik Tok.
• Monitor and coordinate the production of promotional materials, for all sales and marketing purposes.
• Maintenance & updating of E-Commerce platform for new product uploads and overall webstore maintenance
• Creating artwork for new products, advertisements, product packaging and logos etc with the use of graphic software (eg. Illustrator and Photoshop)
• Maintaining Brand Image and Video Library
• Assist in ad-hoc tasks

Requirements:

• Detail-oriented individual who has a keen eye for aesthetics and details.
• Good time management skills and able to keep to the deadlines
• Previous experience working as a designer with an e-commerce background with at least 2 year of relevant experience in Marketplace Platforms or Shopify ecommerce.
• Proficient in editing software such as Adobe Illustrator, Photoshop, Premier Pro, After Effects or any other editing software.
• Knowledge in product photography is a bonus

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role

Quality Assurance Specialist is to promote and integrate quality into every aspect of our BioReliance® biologics safety testing business in Singapore. The role is to perform batch record review (i.e. data audits) to support all aspects of quality operations to ensure that laboratory testing operates in full compliance with sound scientific practice, GxP and Standard Operating Procedures (SOPs). The scope of responsibility is to contribute or impact the results of the QA team and is accountable for the quality of own work, solve problems of low complexity independently by identifying and selection solutions and by analyzing information.

The post holder will be able to perform the following functions independently, with minimal guidance.

What You Do

• Batch record review: Review and approval of GxP documents, including Protocols, Technical Specification (TS), Batch Records, Workbooks, SOPs and all other QMS documentation.
• Batch record review: Comply with all applicable policies, procedures and guidelines.
• Batch record review: Conduct in-process or final audits and approval on manufacturing or testing documentation as they comply with the stated regulatory standards and the approved TS, protocol or SOPs.
• Batch record review: Release of the certificate of analysis for GMP testing against the TS and associated documentation.
• Batch record review: Prepare QA statement within each GLP final report specifying inspections date, and dates findings were reported to the Study Director and management.
• Review and approve deviations, anomalous results, OOS, positive results and CAPAs.
• Assist in investigations from events, complaints or data audits.
• Conduct trend analysis for deviations and review / approve applicable CAPA records.
• Assist self-inspections to ensure continuous improvement.
• Perform and support client audits, regulatory inspections.
• Perform and support internal audits.
• Perform and support supplier audits.
• Comply with Health and Safety Executive regulations and undergo relevant training modules when required and actively takes necessary action when encountering unsafe situations.
• Perform their duties according to the principles of Good Laboratory (GLP), Good Manufacturing Practice (GMP) and Good Clinical Practice (GCP).

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post. Job descriptions will be regularly reviewed to ensure they are an accurate representation of the post

Who You Are

• Graduate degree in life sciences or higher related degree
• Minimum of 2 – 4 years of experience, within a similar Quality Assurance role i.e. batch record review.
• Shows a desire and motivation to work in Quality and regulated environment.
• Awareness of Biologics regulatory environment and GMP manufacturing topics.
• A proactive approach to all aspects of Quality.
• Fluent in both written and spoken English.
• Good communicator, dealing directly and effectively with operational teams and site QA and lab colleagues routinely.
• Strong analytical and problem solving abilities.
• Organized and logical in defining workload and delivering projects.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!