Job Description:

Spare Parts

· To deliver spare parts service to internal and external customers within the Service level agreement (SLA)

· To monitor processes & procedures for service parts operations such as advanced / standard replacement, repair & return, analysis and return process

· To monitor and make sure all the loaned parts to customers and engineers were return according to procedure

· Involve in customs, freight matters e.g. freight bill negotiation / verification, reviewing freight rate and shipping company for all the international inbound / outbound shipment

· To monitor and manage the performance of outsources / non outsourced service logistics operations to ensure service is delivered within KPI

· Guarantee service parts stock data accurate, reduce the company assets safety risk and standardize the service parts management operations

· Achieve KPI set by Management e.g. On time service delivery, Inventory Turnover Rate and maintain spare part stock accuracy.

· Monthly reporting e.g. inventory, borrowing, repair & return, analysis reports

Quality & Operation

· To audit quality of safety security domain and improve network change quality

· Communicate and audit engineers to ensure engineers comply with the network change process and KCP as well as D&S Cyber Security Management Requirements

Job Requirement:

· Diploma or bachelor degree in warehouse / inventory management for spare part position

· Min. 1 year relevant experience in warehouse / inventory management is preferred

· Excellent organisational skills

· Good interpersonal and communication skills, able to interact with internal / external customers

· Need to be able to travel within Singapore to different offices / warehouse

· Good command of English and Chinese is required to be able to communicate with various speaking business associates

· To be able to work independently and make skillful decisions

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands through:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies.
• Drive product adoption and educate clients and agencies in a scalable fashion.
• Ensure that our clients receive the highest level of sales and operational customer service.
• Liaise with cross-functional teams on structuring and executing operational and strategic services and programs.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Knowledge of social media, mobile apps, and digital and mobile marketing.
• Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up.
• Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and Thai (to handle enquiry from Thai speaking customer and document in Thai language).

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

We are looking for a design-qualified Product Manager that is able to blend the artistic skills of product design with the strategic planning abilities of product management. You will be responsible for leading both the conceptualisation and the actualisation of product features, driving them from idea to market launch.

We are rapidly expanding and looking for like-minded people to join us. If you are keen, please email to [email protected] / [email protected]

Responsibilities

• Conduct user research to identify customer needs and generate design insights
• Create wireframes, mockups, and high-fidelity prototypes to propose and visualize new product features
• Write functional specifications and liaise with engineering team to make sure products / features are delivered according to the design
• Develop and manage a product roadmap, aligning with company goals and objectives
• Work closely with cross-functional teams, including engineering and marketing, to ensure timely and high-quality product releases
• Measure product metrics and conduct A/B tests to assess the effectiveness of designs and features
• Prioritise product and design tasks based on customer feedback, market trends, and business needs
• Lead design reviews and product planning meetings
• Track and report on key performance indicators (KPIs) related to product usage and experience

Qualifications

• Bachelor's degree in Design, Computer Science, or related field
• 3+ years of experience in product design or product management
• Strong portfolio that demonstrates expertise in design and product strategy
• Proficiency in design tools (e.g., Figma, Adobe XD) and project management tools (e.g., Jira, Asana)
• Exceptional communication and presentation skills
• Ability to work in agile development environments
• Preferable experience in evolving and scaling an existing product
• Preferable experience in HR-tech, Edu-Tech, SaaS or AI product design
• Techno/Functional consultants with prior functional solutioning/designing experience are welcomed too

Skills

• Analytical and Creative Thinking
• Excellent UX Design
• Effective Stakeholder Management
• Agile Project Management
• Team Leadership and Collaboration

About the company:

JobKred, a leading skills intelligence platform, empowers HR and corporate leaders to scale their enterprise confidently. Through intelligent, customised skills roadmaps backed by credible proficiency validations, we guide employee career progression and ensure a ready and relevant workforce.

JobKred has played a role on the national stage as the intelligence behind Singapore’s national jobs portal, MyCareersFuture.sg. Internationally, JobKred has worked with UNESCO, World Bank and the Asian Development Bank to conduct labour market research projects using its technologies, with the results aiding the policy-making processes in various countries for higher education, vocational education and lifelong learning.

JobKred is also the leading skills intelligence company in Singapore, working with hundreds of companies and trusted by government agencies, MNCs and SMEs.

Office location: 77, Ayer Rajah Crescent, #03-34/35, Singapore 139954

Job Description

You will be a member of the Group Information Security Team responsible for ensuring corporate applications, systems, networks, and digital assets are adequately protected and mitigated against cyber threats and risks. You will help drive cybersecurity and risk management efforts and user awareness and education within the Singapore Airlines Group.

Key Responsibilities include:

• Provide cyber governance and risk management oversight.
• Manage the security policy framework and relevant standards.
• Oversee applicable security, regulatory, privacy, contractual cyber requirements.
• Manage cyber risk analysis and self-assessments program for various information services, systems, processes and recognized industry standards.
• Conduct risk assessments, document results, and propose and track remediation tasks.
• Develop compliance program top routinely assess existing infrastructure, systems, and applications for compliance and vulnerabilities and propose relevant mitigating controls.
• Conduct vulnerability assessments and track remediation status of identified vulnerabilities.
• Identify and assess cyber risks and recommend and drive cyber security solution and initiatives to improve cyber security posture.
• Define controls to meet regulatory, legislative, and industry specific compliance requirements.
• Manage third party cyber risk assessment standards.
• Prepare IT security related KPI reports and management reports for compliance monitoring and reporting.
• Drive the implementation of GRC tool.
• Maintain user cyber awareness and provide security advisory on emerging security threats and vulnerabilities.
• Develop, review and continuously improve IT security training material and conduct user training to improve user awareness and incident response readiness.
• This role may be seconded to any of SIA’s subsidiary group

Requirements

• Degree in IT or related fields, with 4-5 years relevant information security working experience, especially in the application security space.
• Professional security certifications (CISSP, CISA, CEH etc) preferred.
• Experience with Governance, Risk and Compliance (GRC) activities.
• Familiar with PCI, PDPA, GDPR requirements
• Experience in security technologies, practices, application/network/systems architecture and design, tests tools and processes.
• Knowledge of cyber security threats, vulnerabilities, hacking and exploit methods etc
• Strong oral, written, presentation and inter-personal skills.
• Possess positive attitude with drive, initiative, enthusiasm and a keen sense of urgency in resolving high-priority issues.
• Able to work independently and in a team-oriented, collaborative environment.

We are looking for a high-energy, creative, driven and resourceful marketing specialist, seeking to advance and gain new, in-demand skills in his/her career in B2B technology marketing. The specialist will have the opportunity to work on various aspects and functions within the marketing organisation including field marketing, channel marketing, digital and social marketing and marketing operations.

Responsibilities

The Marketing Specialist will work closely with the Head of Marketing to develop and execute the marketing plan for the Singapore market to drive lead acquisition, opportunity creation, growth and nurture journey of the business. The selected specialist will need to execute on the joint marketing plan with key business partners and work with the wider regional marketing and central marketing organisation to deliver the execution of joint marketing and direct marketing activities in the country. The Marketing Specialist will be responsible for partnering sales to develop and drive the marketing programs, such as campaign development, demand generation, lead management, database health, analytics and reporting to drive top of the funnel leads and opportunity creation.

Objectives of this Role

• Drive Lead Generation

o Execute on marketing plan for Singapore to drive lead generation efforts with specific objectives across different channels and segments aligned to the business priorities

o Lead the execution of marketing programs from start to finish, working with agencies, leveraging internal support and driving collaboration (field, vertical and channel marketing)

o Conduct, track and maintain performance of the marketing activities which include analytics reporting across multiple platforms and extract key insights for future campaign development and go-to-market strategies, present recommendations on tactics

o Work with immediate team, central brand, content marketing and web teams to execute on campaigns and customer references

• Execute on Partner Marketing

o Plan and drive partner marketing initiatives with key business partners, co-execute, rack, measure and report success of joint marketing activities to meet the key business objectives

Key Responsibilities

• Work in partnership with the central marketing team, develop campaign assets relevant for the local markets

• Work in partnership with local sales organization to drive key business priorities supported by key marketing initiatives when required

• Conceptualize and execute on multi-channel campaigns across the prospect and customer lifecycle, ensuring the alignment of communications and messaging across all channels

• Manage content and updates for customer and internal touch points, govern budget guidelines, participating in events, documenting business processes

• Identify effectiveness and impact of current marketing initiatives with tracking, measuring, analysis, and optimize accordingly

• Execute and track progress with key business partners on joint marketing plans to drive lead generation and demand. Provide joint marketing guidance, track, measure and report

What we’re looking for in our candidate:

• Resourceful with a can do attitude

• Self-starter and takes initiative

• Detail-oriented

• Effective team player

Skills and Qualifications

• Bachelor’s degree in marketing, business, or related field

• 3-4 years of B2B marketing experience, preferably in Technology

• Proven experience developing integrated marketing plans and campaigns

• Experience with content creation a plus, ability to copywrite for online and social media content such as articles/blog posts and marketing messages

• Strong understanding of digital marketing and all social media platforms (LinkedIn, Facebook, Twitter, Instagram, Youtube)

• Good knowledge of media editing tools is a plus (Photoshop, Adobe, Video editing software etc)

• Strong project management, multitasking, and decision-making skills

• Metrics-driven marketing mind with eye for creativity

• Experience with marketing automation (Eloqua) and CRM (Salesforce)

• Solid computer skills, including MS PowerPoint, MS Excel, web analytics and Google Adwords (is a plus)

• Experienced in Marketing Automation platforms and CRM platforms

• Excellent written and verbal communication skills