Job Responsibilities

• Oversee and provide guidance to QC Inspection Team to ensure implementation of all inspection-related activities according to standards, including proper disposition and handling of non-conforming material/product.

- Pre-inspection of designated goods (at warehouse).

- Sampling and QC inspection of incoming materials (pre-shipment samples, raw materials, bulk, semi-finished and finished products, packaging materials) and out-going products.

- In-process inspection to ensure that quality, hygiene, and safety standards are met.

• Identify and investigate OOS (out-of-specification) or NC (non-conformance) cases, analyse the root causes, and monitor closely the resolution and correction status.
• Investigate product feedbacks, analyse quality-related problems, and recommend problem resolution.
• Handle product stability tests.
• Work with relevant parties (e.g. external provider and product owner) to establish specifications and quality attributes of raw material, packaging and product, confirm appropriate test method for each QC parameter, and document evidence.
• Contribute for establishing and improving relevant QC SOP and inspection/testing-related work instructions (in compliance with GMP and ISO requirements).
• Ensure proper QC documentation including Master Specifications, QC Records (including electronic logs), QC Test Reports, Lab Test Reports, Non-Conformance Reports, COA etc.
• Ensure cleaning and environmental monitoring programmes for the site are done accordingly.
• Manage retention room for retention, reference and post-inspection samples, and sample retention system.

Requirements

• Degree in Science or Engineering (preferably in Cosmetic Science, Chemistry, Pharmacy, Nutrition or relevant field).
• Preferably 1-3 years of experience in the quality control of cosmetics, pharmaceuticals, dietary supplement, food, or skincare/medical device.
• Experience in a GMP environment or knowledge of GMP an important plus.
• Knowledge of relevant product standards, quality control and test methods.
• Stringent compliance to procedures, guidelines, standards, and regulations.
• Self-starter, good at working well independently with initiatives.
• Meticulous & detail oriented.
• Analytical & problem-solving skills.
• Time management skills (scheduling, prioritising) to meet deadlines.

​Key Responsibilities:

• Oversee client onboarding, static data maintenance, and tax compliance, including documentation review and account setup.
• Ensure timely issue escalation and collaborate with internal teams for efficient service delivery.
• Standardize onboarding processes and support initiatives to improve efficiency.
• Escalate issues to relevant management as needed.
• Adhere to compliance, regulatory requirements, and internal controls to mitigate risks.
• Ensure compliance with document policies and perform necessary testing.
• Participate in business continuity planning and testing.
• Escalate potential incidents promptly to senior management.

Job Requirements:

• At least 8 years of hands-on experience in account opening and maintenance, preferably in Private Banking.
• Strong knowledge of AML, KYC regulatory requirements, and practices in the APAC region.
• Proficient in FATCA, QI, and CRS reporting regimes.
• Strong team player with the ability to work under pressure.
• Excellent communication and interpersonal skills.
• Proficiency in PC skills is preferred.

For interested applicants, kindly send your updated resume to Angelica DY at [email protected].

EA License no: 13C6338 | Registration No: R1110125

Only shortlisted applicants will be notified.

Customer Care Specialist

About us

Thredd is the trusted next-gen payments partner for innovatorslooking to modernise their payments offering. Certified byMastercard, Visa and Diners & Discover, we process billions of debit,prepaid and credit transactions annually, supporting consumer andcorporation FinTechs, digital banks and embedded finance providersacross the globe. Our unique offering is our client-centric approach,combining hands-on support with modern, reliable and scalabletechnology.

Our assured solution accelerates the development and delivery ofconsumer and corporate payments components embedded withindigital banks, as well as for expense management, B2B payments,crypto, lending, credit, Buy Now Pay Later, FX, remittance, and openbanking innovators.

About the role

We are seeking a Customer Care Specialist to be responsible forensuring Thredd’s customers benefit from the highest level ofcustomer support as well as providing expertise in their extensive useof our platform and services.

What you will be doing

Customer and Client Centricity

· Being a key point of contact for all Thredd customers

· Having a detailed understanding of customer businesses (products,customer journeys and volumes) and needs

· Providing end to end ownership of client requests to successful andtimely resolutions

Data & Reporting

· Providing analysis on card and transaction data

Quality & Controls

· Understanding, following and adhering to defined incidentmanagement procedures and communication plans

· Appropriately escalating potential issues as per defined processes,providing the required information needed to investigate thoroughly

What you will bring

· Experience working in a B2B and customer facing service role

· Experience working in payments and/or the wider financial servicesindustry

· Strong stakeholder management and experience working with high-level stakeholders such as Heads and C-Suite

· Experience working in a fast-paced environment where customerservice is time critical and has a direct effect on the bottom line

· Experience with JIRA and Confluence

· Experience with SOAP or Postman would be desirable

WORK LOCATION: 168 ROBINSON ROAD CAPITAL TOWER

The Good Food Institute is a global network of nonprofit think tanks working to make the global food system better for the planet, people, and animals. Alongside scientists, businesses, and policymakers, GFI’s teams focus on making plant-based, fermentation-enabled, and cultivated meat delicious, affordable, and accessible. Powered by philanthropy, GFI is an international network of organisations advancing alternative proteins as an essential solution needed to meet the world’s climate, global health, food security, and biodiversity goals.

As home to key governments that fund technology and some of the world’s foremost agricultural and technology hubs, Asia may be the most critical geography for the future of alternative proteins. The Senior Policy Specialist (Thailand) will have a specific country focus on Thailand to accelerate the growth of the alternative protein sector and catalyse Thai government support for approximately 80% of the role. The other 20% of the role would focus on work in Southeast Asia, pending priorities, but specifically focusing on research, writing, and risk management.

How You Will Make A Difference

It’s a critical time for alternative proteins globally, and particularly in Asia, the first region of the world in which cultivated meat became a consumer reality, where traditional forms of plant-based consumption create unique consumer markets, and where governments are moving towards broader regulatory support for the sector.

The Senior Policy Specialist (Thailand) will be responsible for:

Policy engagement in Thailand

• Support the Thailand Economic Opportunity Study for alternative protein by contributing information and knowledge on Thailand's food policy and socio-economic landscape, while facilitating connections with key governmental and non-governmental stakeholders.
• Working with the Policy Manager to design a national policy engagement strategy using the results from the Thailand Economic Opportunity Study. Identify and engage with key governmental agencies, officials and policy-makers to initiate conversations and build on the findings. Construct a narrative around the benefits of alternative proteins for Thailand; encouraging public R&D; advancing trade and ease of doing business, and; developing a robust talent pool for the sector.
• Leading and building GFI APAC’s relationships with Thai government agencies, officials, and policymakers.
• Monitoring Thai policy developments and representing GFI’s views to the Thai government through written submissions and participation in online or in-person fora.
• Representing GFI at external events as necessary and speaking to external audiences on alternative protein and related policy issues.

Research, writing and risk mitigation

• Conduct a strategic mapping of the highest priority research topics, based on a gap analysis of the national policy priority documents, to advance the Policy Team’s work and manage the delivery of research projects either by completing the work in-house using your quantitative or qualitative research skills or by commissioning external partners and working closely with them.
• Synthesise and analyse secondary literature and primary data relevant to alternative proteins, writing reports and summaries to support policy asks within GFI and for external-facing audiences.
• Develop and execute dissemination and engagement strategies for completed research projects, working through the media where appropriate.
• Drafting and preparing detailed submissions, presentations, letters, concept notes, internal and external resources, and materials for government officials and companies.
• Build your own awareness of and highlight any areas of risk to the alternative protein sector from a government relations and policy lens.

Who We're Looking For

We are looking for smart, thoughtful, kind, and creative self-starters who want to contribute to global efforts to fight against climate change, promote sustainable food systems, and develop healthy and humane foods accessible to everyone. GFI’s staff enjoy high levels of autonomy. They must be self-motivated, work well both independently and in concert with a larger, geographically dispersed group, and be comfortable working in a rapidly evolving operational environment. The Senior Policy Specialist (Thailand) must have:

Knowledge and experience

• A minimum of seven years of professional experience in research and policy analysis, or in advocacy roles, ideally within a comparable industry or context.
• A proven track record of a minimum of three years of previous relationship management: cultivating relationships with government agencies, communicating with legislative or executive branch policymakers and staff, both verbally and in writing.
• Experience in navigating dynamic and constantly evolving policy environments.
• A Bachelor’s degree in a relevant field such as economics, political science, public policy etc.

Skills and behavioural attributes

• Fluency in both Thai and English (written and spoken).
• Strong support for GFI’s philosophy and mission; demonstrated interest in public health, sustainability, food and nutrition, animal protection, or the drive and initiative to take responsibility for delivering impact.
• Excellent written and verbal communication and organisational skills, with experience and comfort in communicating with a range of stakeholders.
• The demonstrated ability to communicate complex and nuanced information clearly in both written and oral presentations to a range of audiences in both Thai and English.
• Strong work ethic and ability to see projects through to completion.
• Highly effective organisational and interpersonal skills.
• Self-motivated and able to work well independently under pressure.
• Ability to manage multiple projects simultaneously and meet competing deadlines.
• Ability to work creatively and effectively as a team member.
• Comfort working remotely and in-person as required.

We want the best people and we don’t want biases holding us back. We strongly encourage people of every race, colour, orientation, age, gender, origin, and ability to apply. Since we value a diverse workplace, we prioritise an inclusive climate absent of discrimination and harassment during the application process and after you join the team.

Research indicates that men tend to apply for jobs when they meet just 60% of the criteria, while women and other marginalised groups only apply if they are a 100% match. If you are passionate about GFI’s mission and think you have what it takes to be successful in this role, even if you don’t check all the boxes, please apply. We’d appreciate the opportunity to consider your application.

The Fine Print

• Terms of Employment: 1-year contract
• Reports to: Policy Manager
• Location and hours: Bangkok or Singapore. Remote locations in Thailand would be considered.
• Salary: SGD85-95K based on a residency in Singapore. GFI APAC's remuneration will be benchmarked to your location of residence and years of work experience.
• Benefits:
• You’ll be engaged in hugely meaningful work at the forefront of a fast-growing, intellectually challenging sector.
• Working alongside a warm, inclusive and high-impact global team.
• Primarily remote work with flexible working arrangements, with occasional travel opportunities to meet with stakeholders and team members.
• Application deadline: 17th February 2025
• Application process: Please complete the application form, upload your CV and cover letter. Your cover letter (of 1-2 pages) should set out:
• What motivated you to apply for this role?
• How do you meet the requirements listed in the job description?
• Which bit of the job description energises you the most?

Beyond the initial screening process, there will be several further rounds. We really look forward to hearing from you!

Any questions? If you have any questions about this role, please do reach out to us at [email protected]. If you’ve read this far but decided not to apply, please feel free to share this job description with someone else in your network who you think might be a good fit for the role. Thank you!

Job Summary

We are seeking an experienced Lead Network Specialist to join our implementation team at Hitachi Systems Network Technologies, an Aruba Platinum Partner and ICT systems integrator. The ideal candidate will have extensive knowledge and experience in designing, implementing, and managing complex network infrastructures, with a focus on Aruba wired, wireless, and ClearPass solutions.

Key Responsibilities

- Design, implement, and manage customer network infrastructures, ensuring seamless integration with existing systems

- Conduct network assessments, identify areas for improvement, and develop strategic plans for network upgrades and optimizations

- Collaborate with cross-functional teams, including sales, engineering, and project management, to deliver comprehensive ICT solutions

- Provide technical leadership and guidance to junior engineers and technicians

- Develop and maintain technical documentation, including network designs, implementation plans, and as-built documentation

- Troubleshoot complex network issues, using advanced diagnostic tools and techniques

- Stay up-to-date with the latest Aruba technologies, solutions, and best practices

Aruba-Specific Requirements

- In-depth knowledge and implementation experience with Aruba wired, wireless, and ClearPass solutions

- Professional certifications in at least two Aruba areas, such as:

- Aruba Certified ClearPass Professional (ACCP)

- Aruba Certified Mobility Professional (ACMP)

- Aruba Certified Switching Professional (ACSP)

- Proven experience with ArubaOS, AirWave, and other Aruba management tools

General Requirements

- At least 3-5 years of experience with Aruba solutions

- Proven experience with data migration, network upgrades, and system integration

- Extensive knowledge of network technologies, including:

- Network security (firewalls, VPNs, access control)

- Network protocols (TCP/IP, DNS, DHCP)

- Network architecture (LAN, WAN, WLAN)

- Strong analytical, problem-solving, and communication skills

- Ability to work independently and as part of a team

- Strong customer-facing skills, with experience in presenting technical information to non-technical stakeholders

About Us

Coventry Enterprises Singapore is a company owned by Coventry University Enterprises, the commercial subsidiary of Coventry University, one of the UK’s fastest growing and most successful business focused universities.

Coventry University Enterprises has an enviable track record in the commercial application of Serious Games technology and has won a number of contracts with its partner XVR of the Netherlands in Singapore and across South East Asia.

Why join us?

We are the Asia Regional Support Centre for XVR Simulation, an incident command training simulator for disaster management. Our team has been successful in delivering projects around the world and particularly in Asia, where we deliver turn-key solutions of high-quality incident management simulator systems. Join us as the region’s leading provider of virtual reality simulation training software, as we prepare for further growth in this exciting market.

Position: IT & Operations Support Specialist

Responsibilities:

• Support daily operations of simulation system, including operational support at customers’ location.
• Perform technical analysis, corrective, and preventive maintenance of simulation system.
• Troubleshooting of technical issues on site at customers’ location.
• Implementing scenario creation or edits as required for operations using simulation tool set.
• Any other matters tasked by Management.

Requirements:

• Preferably Diploma/Degree in Information Technology / Engineering, or relevant qualifications. Fresh graduates are welcomed to apply.
• Experience in IT support and deployments.
• Experience handling network issues will be an advantage.
• Team player with good interpersonal, communication and problem-solving skill.
• Resourceful and able to work independently when required.
• Keen to discover and assess new technology for work purposes.
• Should be highly motivated and able to work under tight schedules.
• Meticulous and able to multi-task.

Sales and Customer Engagement

• Support sales targets by creating a welcoming shopping experience and handling cash transactions efficiently.

Customer Service and Selling

• Provide exceptional service, build customer relationships, and recommend products tailored to their needs.

Product Presentation and Operations

• Maintain visual merchandising standards, restock displays, and assist with inventory and store upkeep.
• Execute promotions, markdowns, and other directives accurately while supporting overall store operations as needed.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

ALG is hiring a dedicated and proactive Customer Support Specialist for our Aerospace Logistics MNC client with a facility in Loyang, Singapore. This role focused on coordinating responses to customer inquiries for spare parts requirements and facilitate delivery problem resolution. This role involves managing the collection and processing of supplier and/or customer data regarding spare parts, provisioning products, or related services. The ideal candidate will ensure timely and efficient material delivery, manage customer orders, and resolve issues to maintain customer satisfaction.

This is a 1 year contract role (January 2025 - December 2025).

Job Responsibilities:

• Review customer purchase orders to assess and understand requirements.
• Process and maintain customer purchase orders, including order entry and portal management within the ERP system.
• Coordinate with warehouse staff, Sales, and Quality teams to resolve orders in a timely manner.
• Prioritize orders based on required ship dates and perform analysis to address issues efficiently.
• Research in ERP systems to resolve order issues and manage open orders pending resolution.
• Ensure timely shipment of critical orders through internal coordination and liaison with functional stakeholders.
• Monitor and expedite complex and urgent orders.
• Resolve customer claims with functional departments, including Accounting, Quality Assurance, Credit & Rebill, and Return Material Authorization processes.
• Analyze root causes, recommend, and implement corrective actions to address issues.
• Support cash collection efforts by coordinating with Account Receivables.
• Maintain pipeline health by monitoring part usage and demand, collaborating with customers, Sales, and Planners.
• Perform other assigned duties as required.

Job Requirements:

• 2-4 years of related work experience, including Program Management and/or Customer Support.
• Experience in a warehouse environment and proficiency in ERP systems.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment with a high degree of accuracy.
• Effective multitasking and ability to manage competing priorities.
• Proficient in MS Office applications, including Excel, Word, and PowerPoint.

If you are interested in this role, please APPLY NOW! Please note that only shortlisted candidates will be notified.

EA License Number: 11C4379 | Registration Number: R21102028

Our client is a local leading player in Real Estate Industry, well-known for its diverse portfolio of properties and sustainable urban solutions. They are currently looking for several Retail Property Leasing Specialist due to team expansion. They are located at Central - easily assessible.

Responsibilities for Retail Property Leasing Specialist:

• Responsible for identifying and engaging potential retail tenants.
• Conduct market research, strategic networking, and proactive outreach.
• Manager will lead and mentor the team, ensuring the successful implementation of leasing strategies
• Primary focus will be on maximizing rental income and maintaining high occupancy rates.
• Responsible for finalizing lease agreements and managing documentation
• Build and maintain relationships with different stakeholders

Requirements:

• Diploma in any discipline
• Min 2 years of leasing experience
• Good communication and negotiation skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Our client, a leading Automotive manufacturer (Principal) seeking for SALES PLANNING & PERFORMANCE SPECIALIST to join them.

Requirements:

• Min Degree Holder.
• You should have more than 4 years of working experience preferably in the Automotive industry for a manufacturer/principal handling Sales Planning and performance.
• Good understanding on the full Sales Planning and Reporting process, Revenue Management, Sales Campaigns & Support Management at regional level.
• Well organized, team player and independent.
• Good communication and interpersonal skills.

Others:

• 5 day work week
• Location: Central Singapore.
• Salary upto $5,500 + AWS + Bonuses

Interested applicants to email updated resume to [email protected]

Key Responsibilities:

• Conduct thorough consultations to assess clients' health concerns.
• Diagnose health conditions based on TCM principles (e.g., pulse diagnosis, tongue examination).
• Administer acupuncture treatments for various conditions (pain management, stress relief, etc.).
• Recommend and prescribe customized herbal remedies.
• Provide cupping therapy, moxibustion, and other TCM-based treatments as required.
• Advise clients on TCM dietary principles and lifestyle adjustments.
• Keep accurate patient records and track treatment progress.
• Stay updated with current TCM research and trends.

Qualifications:

• Licensed and certified TCM practitioner (L.Ac., or equivalent).
• Formal education from an accredited TCM program or university.
• Strong knowledge of acupuncture, herbal medicine, cupping, and other TCM modalities.
• Experience in assessing and treating a variety of health conditions.
• Excellent communication and interpersonal skills.
• Ability to work independently as well as part of a collaborative team.
• Compassionate and dedicated to patient care.

Summary

At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! As part of our Real Estate and Development group, you will have a meaningful role in leading your team to transform spaces into offices and engineering sites in Singapore. You will help develop and run these properties in innovative and sustainable ways. Our goal is to create an amazing customer and team experience by seamlessly delivering best-in-class spaces and services, enabling everyone at Apple to do their life's best work. Join us, and together, we’ll make it possible for Apple’s physical spaces to reflect the same simplicity and beauty as our products.

Description

This role will include but not be limited to:

FACILITIES MANAGEMENT

• Responsible for site facilities operation in designated buildings. Lead and control outsourced operation, maintenance and service team to follow up on preventive and reactive work orders. Ensure timely execution and completion to work orders.
• Work with engineers to drive optimisation of the allocation of resources for the maintenance activities.
• Align with all site EHS requirements and participate actively in EHS site wide program (e.g. work permit, LOTO, safety inspection). Active participation with partners to address safety concerns.
• Work with Facility Engineer to establish maintenance procedures, maintenance service contracts and maintenance programs to maintain compliance with regulatory codes, corporate and budgetary requirements, and to sustain safe, reliable and efficient operation.
• Ensure safe and quality service of all building MEP and process utility equipment include but not limited to HT/LV switch gears, MSBs and downstead electrical panels, Transformers, UPS, ATS, STS, Generators, VSDs, Chillers, Cooling Towers, Pumps, AHUs, MAUs, FFUs, FCUs, PCW, UP/DI/RO Water Plant, Wet Scrubber, CDA, PVAC, Special Gases, Waste Water System, Fire Protection, Lighting Control System, BMS and AV equipment.
• Establish effective service contracts/agreement with vendors with the necessary spare part list and effective inventory level to ensure maximum equipment uptime.
• Thoroughly review maintenance service reports, preventive maintenance checklists, repair log sheet and equipment downtime to improve the Utilities and Facility systems.
• Proactively attend to complaints or abnomalities and resolve the issues timely. Lead/Participate in Root Cause analysis and Safety Incidents, implement corrective & preventive measures and drive records for timely closure to prevent recurrence.
• Work together with Facility engineer to plan and complete annual power shutdown maintenance without causing impact to live cleanroom operation.
• Partner with soft services and project team to drive/support initiatives to meet RE&D department and site goals.

PROJECT COORDINATION

• Responsible to coordinate with partners to avoid causing unplanned interruption to business opeation due to ongoing infrastructure upgrading projects, labs and office building expansion.
• Partner with project team to plan, complete, and track construction activities in strict compliance with drawings, specifications, construction plans, schedules, procedures, and other applicable guidelines.
• Engage with consultants, subcontractors and suppliers, understand scope of project works and coordinate with internal partners to ensure all project works are being completed smoothly.
• Partner with soft services team to facilitate movement of business units before and after construction activities begin / complete.

WORKING HOURS AND EMERGENCY CALL OUT

• Shift work (4 days x 10 hours arrangement with 3 days off)
• Rotate among team members to standby 24/7 for all emergency alert and call outs.
• Coordinate appropriate action for rectification including preliminary analysis of fault.
• Maintain register of all call outs and prepare indicent report after each call out.

Minimum Qualifications

• Degree/Diploma in Mechanical or Electrical Engineering or a related field of study.
• Minimum 5 years of experience working as facility engineer or technician, M&E service engineer / technician or relevant experiences.
• Experience in building services and planned preventive maintenance of mechanical and electrical systems delivery to meet compliance and operation requirements are essential.

Preferred Qualifications

• Experience with clean room operation or process piping system will be added advantage.
• Good problem-solving and crisis management skill handling building MEP equipment serving corporate offices, R&D facilities, cleanrooms and manufacturing plants.
• Ability to multi-task and deliver parallel work streams to deadlines.
• Ability to adapt and learn quickly, with ‘can-do’ work ethic, work autonomously, approach tasks with sense of urgency and address any issues that arise day or night.
• Clear thinking with strong analytical abilities with attention to detail and problem-solving skills.
• Great teammate, able to meet tight deadlines with ability to organise and prioritise.
• Ability to facilitate conversations with key partners that build trust and understanding Excellent oral & written communication skills.
• Effective interpersonal skills in order to provide direction to contractors and vendors performing services for the company.
• A willingness to provide on-call support in case of emergencies or other off hours issues.

Our client, a global professional services provider with an extensive network, is expanding their quality assurance team. They are looking for a driven individual who will be responsible for conducting operational and compliance audits. You will execute risk assessments, assess controls, identify gaps and recommend improvements.

Qualifications:

• A Bachelor’s degree in Accountancy or a related field.
• 5-8 years of audit/risk experience
• Project management skills
• Excellent written and verbal communication skills

Please contact Sindhu at +65 8784 1396 or email your cv directly to [email protected] in word format with subject title - Quality Assurance Specialist.

Please note that due to the high number of applications only shortlisted candidates will be contacted. We regret to inform you that your application for this position was unsuccessful if you do not hear from us in the next 5 business days.

EA License: 16S8131

Recruiter License: R1981753

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from Illumina End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with Illumina core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

JOB SUMMARY

We're in search of a dynamic Technical Specialist/Assistant Engineer who's driven and skilled to join our team. Your main responsibility will be to offer technical assistance to both contractors and customers, ensuring our systems run smoothly. If you excel in fast-paced settings and love tackling challenges, this role is perfect for you.

We offer comprehensive on-the-job training to enhance your skills and knowledge, ensuring you stay up-to-date with the latest industry advancements. At our company, we believe in providing a supportive and nurturing environment that encourages personal and professional growth.

JOB RESPONSIBILITIES

• Provide technical support to contractors/customers, assisting them with any technical queries or concerns.

• Conduct site measurements and evaluate system performance to identify areas for improvement and optimization.

Undertake ad-hoc assignments as required, demonstrating flexibility and adaptability in your work.

EDUCATION and EXPERIENCE

• Possess a Higher Nitec or Diploma in Mechanical, Electrical/Electronic Engineering, or a similar field.

• Experience with ACMV including troubleshooting and Building Management Systems (BMS) would be advantageous.

JOB-RELATED SKILLS & PRE-REQUISITES

• Good command of English, speaking and writing and computer literacy.

• Results oriented with the ability to define problems, exhibit sound judgement, and take initiative to develop alternative solutions rationally and independently.

• Excellent communication and interpersonal skills to effectively interact with contractors/customers, providing them with the best possible technical support.

• Strong analytical thinking to diagnose and resolve technical issues promptly and efficiently.

• Possess a valid Class 3 or 3A driving license, which will be an advantage.

Able to work both independently and collaboratively as a valuable team player.

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Income Insurance was established in 1970 and is Singapore’s leading composite insurer, offering products and services that serve the protection, savings and investment needs of different life stages and for all segments of society. Income’s innovative, data-driven and omni-channel approach puts us at the forefront of customer-centric solutions that meet rapidly evolving needs and empower better financial well-being.

We are committed to create a positive social impact through our products, services and people. Today, we insure close to 1.7 million lives in Singapore across life, health and general insurance. Our financial strength and diversified investment portfolio are reflected by our strong credit ratings which underpin the delivery of our commitment to customers.

At Income, our customers are at the heart of our business. We believe in delivering value and a positive difference to the people we serve. To us, this is what makes us different.

As a General Insurance (GI) Specialist, you will be the subject matter expert to share the importance of protective insurance and sound financial planning to customers through phone; and recommending suitable policies to address the needs of the individuals and their families. Through effective communication skills, persuasive techniques, and a genuine passion for our products, you will identify opportunities to engage clients, and close deals over the phone. Your ability to meet and exceed sales targets will directly impact our company's success, making you an integral part of our thriving team.

You will be required to:
• Call prospects from provided leads, introducing our product offerings.
• Build and maintain a strong pipeline of potential clients by actively following up on leads, engaging in productive conversations, and nurturing relationships.
• Employ consultative selling techniques to understand customer needs, address concerns, and present tailored solutions that align with their objectives.
• Utilize persuasive communication skills to effectively overcome objections and close sales, ensuring a high conversion rate
• Continuously seek personal and professional development opportunities to enhance sales skills and contribute to a positive team environment.

To join us as a GI Specialist, you should have:
• Previous experience in telesales, inside sales, or a similar role, preferably in the banking/financial sector.
• Proven track record of consistently meeting or exceeding sales targets.
• Outstanding communication skills with the ability to build rapport and establish trust with potential customers.
• Strong persuasive selling skills, with the ability to handle objections effectively and close deals.
• Self-motivated and Results-oriented mindset, driven by a desire to succeed and contribute to the growth of the company.

We offer competitive compensation packages, including a base salary and attractive incentives, along with comprehensive training and ongoing support to help you excel in your role. Join our dynamic team and embark on a rewarding career !

If you are looking to make an impact, apply now and take the first step towards an empowering and fulfilling career with Income.

Winner of E50 Awards 2021, 2022 & 2023

One of Singapore’s Fastest-Growing Companies 2022

Job Description

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly, handle and resolve customer inquiries, complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Process orders and requests
• Organize workflow to meet customer time frames
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions
• Manage administration
• Support, communicate and coordinate with Sales team and internal departments

Requirements

• Min GCE ‘N’ or ‘O’ Level or equivalent
• Bilingual in English and Mandarin to interact with Mandarin speaking customers
• Experience in sales support / customer service would be an added advantage
• Knowledge of customer service principles and practices
• Customer Service Oriented
• Dedicated team player with ability to work under pressure and deliver results
• A meticulous and responsible employee
• Able to work independently with minimum supervision
• Knowledge of relevant computer applications
• Able to work independently

Company Profile:

We are a top growing brokerage firm providing Businesses & Individuals deviated loan rates. We specialise in Business loans & Real Estate Mortgage home loans.
We are in Banking & Finance Industry

• To conduct cold-calling and all sales activities including preparation of sales proposals and presentations
• Build and develop a long term relationship with customers
• Manage and engage portfolio of clients for refinancing
• Leads provided

Requirements

HIGH GROWTH, HIGH-TICKET SALES, CHANGE-OF-INDUSTRY, RESPECTED FIELD

• N-level (Min 1 year experience in Sales)
• Self-motivatied and good attitude
• Possess strong communication and negotiation skills
• Confident, aggressive, performance driven environment
• 2nd language is a plus
• -------------------------------------------------------------------------

Remuneration

• Full Commission Based Structure
• This is a Performance-Driven Environment
• Average Income from:
• Entry level -> 70K-120K/year
• Junior level -> 90K-200K/year
• Senior level -> 120K-400K/year

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Full Responsibilties:

• Build and maintain relationships with small and medium-sized enterprise
• (SME) clients, understanding their financing needs and business objectives.
• Source and identify new lending opportunities within the SME segment,
• Assist clients in preparing loan applications and supporting documentation, guiding them through the loan approval and disbursement process.

Job Title

Talent Acquisition Specialist

Location

Changi, Singapore

The successful candidate will play a key role in managing the recruitment process for a wide range of positions, including senior management, technical roles, manufacturing roles, and both blue-collar and white-collar positions.

Responsibilities:

• Manage end-to-end recruitment processes for a variety of positions, ensuring the selection of top talent that meets the clients needs.
• Collaborate with hiring managers and stakeholders to understand job requirements and develop effective recruitment strategies.
• Source candidates through various channels, including job boards, social media, and professional networks.
• Conduct interviews, assess candidate qualifications, and provide recommendations to hiring managers.
• Maintain a strong talent pipeline to meet ongoing recruitment needs.
• Ensure a positive candidate experience throughout the recruitment process.
• Monitor recruitment metrics and provide regular updates to the client and internal teams.
• Support the completion of the RPO project with high-quality hires within the agreed timelines.

Requirements:

• Proven experience in talent acquisition, preferably within an RPO environment.
• Strong understanding of recruitment processes for a wide range of roles, including senior management, technical, and manufacturing positions.
• Excellent communication and interpersonal skills.
• Ability to manage multiple recruitment projects simultaneously.
• Strong sourcing skills and familiarity with various recruitment tools and platforms.
• Ability to work independently and as part of a team in a fast-paced environment.

Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

Cultivar Asia Pte Ltd

EA License Number: 19C9782

Personnel Number: R1326341 (Ng Zhenyu)

POLICY ON SPAM APPLICATIONS: We seek your cooperation to refrain from sending more than 1 job application, as persistent spam applicants may be permanently banned from our email server.

Support Teaching and Learning

• Provide multimedia support (e.g., photography, video production, live streaming etc.) to facilitate the delivery of lessons and events, and support administration tasks for teaching and learning (e.g., burning CDROMs for listening comprehension, printing of media resources etc.)
• Provide in-class support to teachers implementing ICT integrated lessons (e.g., navigate and troubleshoot apps and productivity tools in class for teachers and students)
• Provide technical advice in terms of multimedia hardware and software that the school can purchase to support the teaching and learning in curricular and co-curricular areas
• Proficient at administering Google Classroom environment for school
• Able to provide Google Suite for Education support to school (staff and students) in troubleshooting and training

Assist in Multimedia Production and Training

• Provide videography/photography/live-streaming/video-conferencing support for coverage of school events and functions
• Provide editing and post-production works using software e.g., Adobe Premier Pro, After Effects
• Plan and implement multimedia training e.g., on Adobe Suite software (Photoshop, Premier Pro, After Effects, Flash, Illustrator), photography and videography, for staff and students
• Work closely with ICT team (e.g., ICT Associate, Desktop Engineers) on multimedia requirements and support required by staff and students

Management of Multimedia Equipment and Inventory

• Perform maintenance and upkeep of multimedia equipment
• Maintain usage and service records of multimedia equipment and replacement
• Manage loans of multimedia equipment via school standardised loan procedures
• Perform asset checks of multimedia equipment
• sourcing for procurements, monitoring expenses and budget for costs incurred as part of maintenance and/or replacements

Other Duties

• Ad-hoc maintenance and update of school website
• Other duties pertaining to the area of multimedia (e.g., provide digital drawings of maps, design of brochures and posters)

Qualifications
• Minimum requirement of a Diploma or equivalent relevant qualification

Skills

• Have knowledge and be able to use, troubleshoot and provide advice for:Multimedia and photo-editing software (e.g., Adobe Photoshop, Premier Pro, After Effects, Flash, Illustrator)
  Google Suite for Education
  
• Able to operate cameras (e.g., DSLR) and video-cameras
• Preferably have skills in designing posters and brochures for school events
• Preferably have skills to conduct live-streaming, video conferencing or equivalent in schools
• Preferably have skills to maintain and update websites of schools

Experience

• At least 2 years experience in working as a Multimedia Specialist or has experience in multimedia production for events, functions, and projects in schools
• Preferably have experience training students and working with teachers in multimedia in a school environment
• Preferably have experience managing and working in AV/Info-com club or equivalent in schools
• Preferably have experience to perform asset checks of multimedia equipment in schools

Support Teaching and Learning

• Provide multimedia support (e.g., photography, video production, live streaming etc.) to facilitate the delivery of lessons and events, and support administration tasks for teaching and learning (e.g., burning CDROMs for listening comprehension, printing of media resources etc.)
• Provide in-class support to teachers implementing ICT integrated lessons (e.g., navigate and troubleshoot apps and productivity tools in class for teachers and students)
• Provide technical advice in terms of multimedia hardware and software that the school can purchase to support the teaching and learning in curricular and co-curricular areas
• Proficient at administering Google Classroom environment for school
• Able to provide Google Suite for Education support to school (staff and students) in troubleshooting and training

Assist in Multimedia Production and Training

• Provide videography/photography/live-streaming/video-conferencing support for coverage of school events and functions
• Provide editing and post-production works using software e.g., Adobe Premier Pro, After Effects
• Plan and implement multimedia training e.g., on Adobe Suite software (Photoshop, Premier Pro, After Effects, Flash, Illustrator), photography and videography, for staff and students
• Work closely with ICT team (e.g., ICT Associate, Desktop Engineers) on multimedia requirements and support required by staff and students

Management of Multimedia Equipment and Inventory

• Perform maintenance and upkeep of multimedia equipment
• Maintain usage and service records of multimedia equipment and replacement
• Manage loans of multimedia equipment via school standardised loan procedures
• Perform asset checks of multimedia equipment
• sourcing for procurements, monitoring expenses and budget for costs incurred as part of maintenance and/or replacements

Other Duties

• Ad-hoc maintenance and update of school website
• Other duties pertaining to the area of multimedia (e.g., provide digital drawings of maps, design of brochures and posters)

Qualifications
• Minimum requirement of a Diploma or equivalent relevant qualification

Skills

• Have knowledge and be able to use, troubleshoot and provide advice for:Multimedia and photo-editing software (e.g., Adobe Photoshop, Premier Pro, After Effects, Flash, Illustrator)
  Google Suite for Education
  
• Able to operate cameras (e.g., DSLR) and video-cameras
• Preferably have skills in designing posters and brochures for school events
• Preferably have skills to conduct live-streaming, video conferencing or equivalent in schools
• Preferably have skills to maintain and update websites of schools

Experience

• At least 2 years experience in working as a Multimedia Specialist or has experience in multimedia production for events, functions, and projects in schools
• Preferably have experience training students and working with teachers in multimedia in a school environment
• Preferably have experience managing and working in AV/Info-com club or equivalent in schools
• Preferably have experience to perform asset checks of multimedia equipment in schools

At Concentrix, we strive to find and grow exceptional people like you.

Working at Concentrix, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you. This is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management.

We continue to offer revenue generation services now with an expanded global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy, Talent and Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.

Specialist, Renewal Sales (India)

Reporting to the Sales Manager, the Specialist, Renewal Sales will focus on account management and sales renewals where you will generate new revenue as part of an inside sales team. You will articulate the value of products or services to customers and accountable for revenue retention motions including product/service contract renewals, extension, upsell and expansion.

As part of our organization’s growth, this is a permanent role where you get to develop a new technology business line as our organization expands the business. We’re looking for individuals who are curious with excellent communication and strong stakeholder skill. You would be comfortable in managing ambiguity situation and manage complex, deep relationship to help the customer to uncover some challenges while setting in place new processes and workflows.

Successful candidates are seasoned and experienced professionals that are excited to resolve a wide range of issues and handle objections in creative ways. You get to cultivate deeper relationships across longer sales cycles with prospect contacts across various organizational levels. In addition to revenue generation sales, you will provide accurate sales forecasting, generate customer quotes, perform customer research, update account notes in our customer relationship management (CRM) system.

Responsibilities

• Works with complex and large territory/account, products/services, sales or account management processes and may serve as subject matter expert.
• Understand and capture the Voice of the Customer for assigned client.
• Respond to customer inquiries by following standard scripts and procedures.
• Confirm commitment of client’s maintenance contracts and works towards assigned contract revenue goals.
• Create a sales funnel that can support quota overall attainment.
• Make and receive calls with the intent of selling products/services or renewing existing contracts.
• Achieve and exceed quota targets and activity metrics within assigned accounts/territory.
• Convert small starting opportunities to significant sized opportunities over time.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Undertake research to understand prospect organization structures and identify important players.
• Assess client needs, requirements and facts to adequately recommend satisfactory product solutions.
• Work on problems of diverse scope where data analysis requires evaluation of identifiable factors.
• Develop excellent technical knowledge needed for value proposition and solution selling.
• Collate and deliver exec-level presentations.
• Assess competitors by analyzing and summarizing competitor information and trends; identify sales opportunities and lead.
• Maintain the CRM to ensure all relevant data is captured promptly.

Competencies

• You will provide renewal selling services or solutions to a dedicated territory in India region. Candidates with excellent command of English and Hindi language, cultural nuisance for the said territory are encouraged to apply for this role as it requires business language liaison with each territory.
• Strategic-thinker with an appreciation of complex selling cycles and ability to engage at exec-level.
• Strong consultative approach to engage clients and prospects.
• Result-driven with strong track record in delivering sales targets.
• Demonstrated aptitude to learn and optimize new technology and data.

Other Information

• 5 days work week (Mon - Fri / regular working hours).
• Permanent position, hybrid working arrangement model.
• Onboarding and on-the-job learning programme will be provided.
• Comprehensive healthcare and medical plans including flexible benefits programme.

Uninterrupted home-based internet is required for this role. Applicants should have sufficient internet access in their homes to attend and host video calls, as well as perform essential functions of the role which include downloading and uploading of large files to shared network drives.

If this sounds like an interesting opportunity, hit apply!

All shortlisted candidates will be contacted.

Role Overview:
A fast growing crypto startup in Singapore is seeking a passionate and experienced Marketing Specialist to join their team. Working closely with the Marketing Lead and founder, you will manage social content, engage with our community, plan impactful events, and collaborate with Key Opinion Leaders (KOLs). Your expertise in the crypto industry will help us connect with our audience and strengthen our brand presence.

Key Responsibilities:

• Develop and manage engaging social media content across multiple platforms to build brand awareness.
• Foster and grow our online community by actively engaging with users, addressing inquiries, and driving discussions.
• Plan and execute events, both virtual and in-person, to enhance community engagement and promote our brand.
• Collaborate with KOLs and influencers to amplify our reach and drive campaign success.
• Work closely with the Marketing Lead to align strategies and campaigns with overall business objectives.
• Monitor and analyze campaign performance, providing insights for optimization.
• Stay updated on industry trends, competitor activities, and emerging technologies in the crypto space.

Requirements:

• 1-3 years in a marketing role within a crypto-native company.
• Strong understanding of blockchain, cryptocurrency, and the Web3 ecosystem.
• Excellent written and verbal communication skills.
• Experience in social media management, community engagement, and content creation.
• Event planning and coordination experience, with a track record of successful execution.
• Strong networking skills and experience working with KOLs or influencers.
• Highly organized, self-motivated, and adaptable in a fast-paced environment.

Role Overview

We are seeking for Assistant to Teaching Specialist who can seamlessly integrate into our team and make an immediate impact. Reporting to the Team Leader for Education, the candidate will assist the Special Education Teacher in classroom management for children with learning difficulties. Together with the Special Education Teacher, you will assist to manage behavioral and academic challenges, and deliver quality education for our students, while in alignment with our philosophy and guidelines.

Key Responsibilities

1. Program Implementation:

• Assist to deliver programs in alignment with the organization’s philosophy and established guidelines.

2. Professional Standards:

• Assist to execute tasks professionally and adhere to stated guidelines.

3. Teaching Material Preparation:

• Assist to develop teaching materials tailored to each student’s goals.

• Assist to document teaching methods and track achievement of goals after each lesson.

4. Documentation and Records Management:

• Assist to maintain comprehensive documentation and filing of all student-related materials.

Technical Skills & Competencies

1. Teaching & Behavior Management:

• Familiar with Singapore MOE syllabus.

2. Students Communication & Problem-Solving:

• Engage effectively with students to address their concerns and collaborate on solutions to support their development.

3. Application of Psychological Theories:

• Assist to apply psychological theories to practical teaching scenarios.

Qualifications & Experience

• Minimum Experience: Experience in Special Education is a plus.

• Candidates without prior experience, including fresh graduates and A-level students, may apply.

If you are passionate about making a difference in the lives of children with learning difficulties and can contribute immediately to our mission, we encourage you to apply.