As a Customer Success Consultant, you will play a pivotal role in ensuring our clients achieve maximum value from our services. You will act as both a Consultant and Relationship Manager, working closely with clients to understand their needs, provide expert guidance and build strong, long-lasting relationships with them. Your KPI is to achieve the highest level of customer satisfaction and increase the customer retention rate for every client you serve.

Responsibilities:

• Serve as primary point of contact for assigned clients, ensuring high level of quality in services and deliverables from delivery team
• Conduct regular check-ins with clients to identify issues, concerns or needs and address them timely and promptly
• Responsible for onboarding new clients, ensuring smooth transition and successful implementation
• Regularly analyse and ensure business objectives, project milestones and quality standards are met
• Act as an advocate for clients, ensuring their feedback are heard and acted upon
• Provide expert advice and guidance to client on maximizing value of products/service to meet their business needs
• Conduct User Requirement Workshops and User Training sessions, when necessary

Qualifications and Skills

• Minimum Degree in Information Technology, Computer Science, Social Science or equivalent
• At least 3 years of working experience in Project Managing web-related projects will be advantageous
• Proven experience in customer-facing role within the fast-paced IT industry
• Possess excellent communication and interpersonal skills
• Fresh graduates are welcome to apply

Position Title: Business Consultant for Operations

About Us:

FT GROUP is a leading business consultancy firm dedicated to providing innovative solutions to our clients. We pride ourselves on delivering high-quality consulting services that drive business growth and operational efficiency.

Job Summary:

We are seeking an experienced Business Consultant for Operations to join our team. The ideal candidate will have a strong background in operational analysis and process improvement. This role involves working closely with clients to identify operational inefficiencies, develop strategies for improvement, and implement solutions that enhance overall business performance.

Key Responsibilities:

1. Conduct thorough assessments of client operations to identify inefficiencies and areas for improvement.

2. Develop and implement process improvement strategies to optimize operational efficiency and effectiveness.

3. Collaborate with clients to understand their business needs and provide tailored consulting solutions.

4. Lead and manage multiple projects simultaneously, ensuring timely delivery and adherence to budget constraints.

5. Analyze operational data to provide actionable insights and recommendations

6. Establish and monitor key performance indicators (KPIs) to measure the success of implemented strategies.

7. Facilitate change management initiatives to ensure successful adoption of new processes and technologies.

8. Provide training and support to client teams to enhance their operational capabilities.

9. Prepare detailed reports and presentations to communicate findings and recommendations to clients and stakeholders.

Qualifications:

Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or a related field.

Experience: Minimum of 2 years of experience in operations, consulting or a similar role, preferably within a consulting firm.

- Strong analytical and problem-solving skills.

- Excellent project management abilities.

- Proficiency in data analysis tools and software

- Strong communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Knowledge of industry-specific regulations and standards.

- Willingness to travel to client sites as required.

Interested candidates are invited to submit their resume and cover letter

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Senior Recruitment Consultant who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Senior level positions from various sectors are available

• Convenient location (5 minute to Tanjong Pagar MRT)

• Stable Basic Salary + Attractive Incentives

• Abundant personal growth and progression opportunities

• Start-up environment, welcoming workplace culture

Job Duties:

• An integral role as a recruiter in fulfilling clients' staffing needs.

• Handle full spectrum of recruitment and talent acquisition matters

• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements.

• Coordinate interviews between candidates and clients

• Developing connections and new business and relationship management sources with existing accounts.

• Networking and building relationships with business partners and jobseekers

• Ensure company's KPI and goals are met

• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree

• Entry Level to Experienced consultants welcome (Multiple positions)

• Strong passion for recruitment and people-oriented

• Good communication and interpersonal skills

• Comfortable working in a fast-paced environment

• CEI certified would be an advantage

• Self-motivated, proactive personality, willing to work and achieve goals in a team.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]

• Investigating and resolving production issues related to Oracle Tuxedo middleware platform
• Troubleshooting technical issues reported by customers
• Developing scripts for verifying the correct operation of integrations
• Performing data imports/exports and maintenance of third-party integrations
• Designing and developing distributed applications using Oracle Tuxedo middleware platform
• Writing efficient, scalable, and reliable code in programming languages such as C, C++, Java, or COBOL to implement application logic
• Configuring and managing the Oracle Tuxedo environment, including setting up application servers, managing resources, and optimizing performance
• Collaborating with cross-functional teams, including business analysts, system administrators, and database administrators, to gather requirements, design application architecture, and ensure seamless integration
• Developing and maintaining documentation for applications, including code comments, technical specifications, and system configurations
• Performing unit testing, debugging, and troubleshooting to ensure the applications meet functional and performance requirements
• Conducting performance tuning and optimization of Oracle Tuxedo applications
• Keeping up to date with the latest Oracle Tuxedo platform updates, technologies, and best practices in distributed application development
• Providing technical support and guidance to other team members and stakeholders
• Participating in code reviews and ensuring adherence to coding standards and software development best practices
• Bachelor's degree in Computer Science, Software Engineering, or a related field
• Proven experience in developing distributed applications using Oracle Tuxedo middleware platform
• Strong proficiency in programming languages such as C, C++, Java, or COBOL
• Familiarity with middleware concepts, distributed computing, and service-oriented architecture (SOA)
• Experience in performance tuning and optimization of Oracle Tuxedo applications
• Knowledge of database systems and SQL
• Excellent problem-solving and debugging skills
• Strong communication and teamwork skills
• Ability to work independently and manage multiple priorities in a dynamic, deadline-driven environment

Job Description:

· Providing financial advice based on clients’ financial and protection needs

· Providing recommendation to clients on wealth accumulation and legacy planning

· Providing corporate solutions for business entities

· Delivering a high level of professional customer service to customers

· Building and cultivating client relationships

Job Requirements

· Sales/marketing experience will be an advantage

Job Description:

· Providing financial advice based on clients’ financial and protection needs

· Providing recommendation to clients on wealth accumulation and legacy planning

· Providing corporate solutions for business entities

· Delivering a high level of professional customer service to customers

· Building and cultivating client relationships

Job Requirements

· Sales/marketing experience will be an advantage

Our client is a global education consulting company that provides personalized services to assist students in gaining admission to prestigious universities, including Ivy League schools in the U.S., Oxbridge in the U.K., and other top institutions worldwide. Founded in 2013, the company offers a variety of services such as college admissions counseling, online tutoring, essay review, financial aid guidance, and standardized test preparation.

Responsibilities:

• Achieving revenue targets
• Conducting consultations and customizing programs for prospective clients
• Establishing, developing, and maintaining positive business and customer relationships
• Continuously improving sales techniques and industry knowledge
• Pitching and ideating new ways to connect with families
• Forging partnerships with associated businesses, non-profits, organizations, and more
• Working with the Local Area and Digital Marketing Teams to develop/enhance lead generation methods by identifying opportunities for campaigns, services, and distribution channels that will lead to an increase in leads and sales
• Engaging in outreach activities such as presenting at school talks, careers expos, and seminars
• Researching potential organizations and markets for lead generation/ partnerships
• Attending industry events where relevant and providing feedback and information on market trends

Requirements:

• Fluency in English and Mandarin
• Excellent previous sales track record
• Strong storytelling skills and experience in public speaking
• Experience with higher education or a deep understanding of the college application process
• Interest in working with families and students to connect them to the best program
• An interest in changing the world through education!
• Comfort with video chat and speaking over the phone
• Experience using Salesforce
• Understanding of the US/UK Undergrad application process

Network Consultant

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for a Network Consultant to provide technical expertise and guidance within the Perimeter Security and Threat Prevention.

Responsibilities:

- Point of contact for the Threat Prevention domain.

- Provide technical consulting on Network web proxy and malware detection technology.

- Migrate and upgrade initiatives global rollout.

- Transform business requirements into proxy policy

- Design firewall and load balancing policy

Requirements:

- Understanding of network DMZ environment

- Knowledge on Network Web Proxy or Web Content Filtering

- Familiar with network security protocols

Additional Information:

- Location: HarbourFront

- Working hours: Monday to Friday, 9 am to 6 pm.

- Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.

- Start off as a 1-year contract with 2 months' notice period.

Roles and Responsibilities:

- Ensure consistent service levels applicable to the SLA

- Ensure that service level agreement are met

- Maintain high level as of service standards consulting skills by offering dedicated and professional customer service and constantly monitoring changes and updates.

- Arrange travel services to clients not limited to air tickets issuance, arrange visa, and other specific travel requirements.

- Communicate corporate deals and offered best airfares option or alternative route of travel

- Planning and creation of client itineraries, ensure itineraries and air tickets are issued timely and accurately.

- Ensure all client’s company profile and travellers data are kept updated regularly

- Responsible for accurate data entered into GDS and mid office system for accurate for both financial and clients’ data reporting

- Process refunds and/or invoices in a timely manner

- To understand client’s travel policy and advise business travellers when necessary.

- Attend relevant internal training sessions as identified, run externally and internally to keep your technical and professional knowledge current

- Maintain a positive attitude towards fellow colleagues, managers and clients at all time

- Ensure a good relationship is developed with airline, hotel and car representatives and associated personnel. Utilise these relationships to gain best service and arrangements for the customer and our company

- Other duties and responsibilities assigned by Operations Team Manager

Position title : Sales Consultant / Hair Consultant

Location: Zervex Singapore

Working location: Wheelock / Plaza Sing/ Ngee Ann City/ Bedok Mall (location TBC upon hired)

Working Days: 6 days, Monday – Sunday

Working hours : Retail hours & Able to commit working on Fri – Sun & PHs)

Off 5 day per month (Rostered off)

Monday to Friday – 10.30am to 8.30pm

Saturday, Sunday & PH – 10.00am to 7.00pm

Salary: $1.8K to $2.0K， Gross up to 3.5k

Job Requirement

• Formal Education & Certification
• Certificate in any discipline
• Experience and competent in sales with minimum 3 year of relevant experience in the beauty

Job Scope

• Boosting sales revenue and profitability by achieving sales targets
• Understanding all company’s policies and processes, and adhere to them
• Serving Customer with professionalism service.
• Conduct professional scalp analysis; demonstrate features and benefits of treatments, services and products.
• Recommend packages according to individual needs and conditions
• Constantly educate customers on the necessity and benefits of company’s treatments, services and products
• Building rapports with customer and providing good customer service and needs in relation to hair scalp enquiries
• Perform basic hands-on treatments when necessary
• Updating of customer’s progress in the treatment card and computer system
• Assisting with front desk duties such as checking of emails, answering of phone calls, making customer service calls and taking of appointments
• Conduct regular stock-take, be responsible for healthy stock level in store and stock ordering
• Assist in display of merchandise, ensuring branding alignment and standards are maintained
• Assist in other areas where necessary to ensure the smooth operation of the store

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Associate Inhouse Consulting (APAC)

Inhouse Consulting (IC) is an internal management consulting group-function working exclusively for all functions and sectors. IC projects span topics like Strategy & Execution, Processes & Efficiency, Integration, Innovation & Business Development, R&D, Organization Development and PMO across all Divisions. Our team of 75 consultants works globally. The IC Head Office is at the HQ in Darmstadt, Germany, with Americas office in the Boston area, USA and an Asia-Pacific (APAC) office in Singapore.

The Global Graduate Program (GGP), Inhouse Consulting:

The Global Graduate Program (GGP) is the company’s career accelerator for high potential professionals who are early in their careers. During the 24-month program, Associates will experience a mix of strategic management-consulting projects, as well as functional rotations in the pharmaceutical, life science and electronics industries. During the program, Associates will have at least one international rotation for up to three months in another country or our Headquarter in Darmstadt; with possibility of an additional international rotation.

Associates will be developed through targeted professional trainings and our internal coaching program to continuously improve their technical and business skills. There will a good amount of on-job learning as well through working with experienced consultants on consulting projects, with high visibility across all management levels and exposure to senior management.

Following successful completion of the Global Graduate Program, Associates will move on to challenging and exciting positions across the company.

Who You Are

Ideal candidates for the Global Graduate Program are early in their careers, enjoy working on teams, and have a global mindset.

Candidates with an advanced degree in business, science or engineering must have a demonstrated interest in business through coursework, professional experience, or internships.

Applicants should be prepared for behavioral and analytical business-case interviews.

About You

• Master’s degree in business, economics, engineering, biotechnology, sciences (chemistry, biology, physics or related). PhD or MBA is a plus.
• 1-2 years of consulting experience from leading strategy consultancies.
• Proven project management skills, including ability to contribute and deliver on consulting projects seamlessly in a largely autonomous work environment.
• Demonstrated functional knowledge across the value chain, including strategy, product development, manufacturing, distribution, sales and marketing etc.
• Strong problem solving and analytical skills, ability to synthesize details into a clear, structured format.
• Confident personality and excellent communicator with a proactive mindset.
• Global citizen, adaptable and able to work well with people across countries and cultures and desire to establish a global career after the program.
• Willingness to travel up to 30% internationally, including living and working from Darmstadt, Germany, for up to 3 months.
• Experienced using MS Office tools (including Excel, PowerPoint) to deliver work materials and outputs.
• Fluent in English and an additional foreign language.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Business Development Consultant (Recruitment) who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Start-up environment, welcoming workplace culture
• Career growth and development opportunities
• Convenient location (walking distance to Tanjong Pagar / Raffles Place MRT station)

Job Duties:

• Developing connections and new sources of business and relationship management with existing accounts
• Networking and building relationships with business partners and jobseekers
• Identifying and pursuing new business opportunities to expand the client base
• Managing key accounts to ensure the delivery standard and fulfilment level
• Business partnering with internal stakeholders to improve current processes and implement new procedures
• Conducting market research and competitive analysis to identify trends and opportunities for growth
• Preparing and delivering presentations and proposals to potential clients
• Developing strategies for brand promotion and lead generation
• Other ad-hoc duties apply

Requirements:

• Minimum Diploma / Degree in Business Administration of Management
• At least 1 year of Sales / Business development experience
• Good communication and interpersonal skills
• Excellent time management and organizational skills
• The potential candidate must be motivated to stay ahead by keeping up with the latest technological advancements and market trends.

Interested candidates please email your resume to [email protected] / [email protected]

We regret that only the shortlisted candidates will be notified.

EA License No.: 19C9682

Job Description:

· Providing financial advice based on clients’ financial and protection needs

· Providing recommendation to clients on wealth accumulation and legacy planning

· Providing corporate solutions for business entities

· Delivering a high level of professional customer service to customers

· Building and cultivating client relationships

Job Requirements

· Sales/marketing experience will be an advantage

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Senior Recruitment Consultant who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Senior level positions from various sectors are available

• Convenient location (5 minute to Tanjong Pagar MRT)

• Stable Basic Salary + Attractive Incentives

• Abundant personal growth and progression opportunities

• Start-up environment, welcoming workplace culture

Job Duties:

• An integral role as a recruiter in fulfilling clients' staffing needs.

• Handle full spectrum of recruitment and talent acquisition matters

• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements.

• Coordinate interviews between candidates and clients

• Developing connections and new business and relationship management sources with existing accounts.

• Networking and building relationships with business partners and jobseekers

• Ensure company's KPI and goals are met

• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree

• Entry Level to Experienced consultants welcome (Multiple positions)

• Strong passion for recruitment and people-oriented

• Good communication and interpersonal skills

• Comfortable working in a fast-paced environment

• CEI certified would be an advantage

• Self-motivated, proactive personality, willing to work and achieve goals in a team.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]

Job Summary Description

Rolling Arrays is a leader in HR transformation solutions, specializing in SAP SuccessFactors implementations and HR process optimization. We are currently growing our HR advisory practice and are in need of talented individuals who are passionate about HR Transformation to join our team.

We are looking for a HR Transformation Consultant who has prior experience in HR consulting to drive execution of HR consulting projects in Singapore. The ideal candidate should have some HR consulting experience from a top-tier consulting firm.

About the job:

Fast-track your consulting career with Rolling Arrays!

Get Trained - Your first 3 months will involve hands-on learning of HR, Tech (SAP SuccessFactors) and Consulting.

Get Certified - Boost your presence in the growing HR tech consulting industry with SAP SuccessFactors certification from HRTA.

Get Going - With Rolling Arrays your consulting career growth rate is 50% faster. You can become a Solution Architect in 5 years.

Find out more about the Job at this link: https://rollingarrays.com/hr-tech-academy/

Day-to-Day Activities for Consultant

•Support with HR transformation projects including HR business process design and HR strategy initiatives

•Support with the Change Management workstream for large HRIS implementations from including developing Change Strategies and managing communications or delivering workshops for users

•Develop engaging communications and multimedia content including videos and infographics

•Develop presentations for our clients that convey the results in a succinct and clear manner

•Build and manage client relationships with confidence and professionalism

•Support in Business Development activities including development of pitch decks and presentation to senior client stakeholders

Ideal Profile and Required Competencies:

•At least 2 to 4 years of experience in HR consulting or Change Management for HR system implementation projects.

•Possess a track record of experience in delivering large complex HR consulting or change management projects, minimally as a team or workstream lead but ideally as a project manager.

•Experience in at least 1 or more of the following domains: HR Business Process Improvement, Change Management, HR Transformation Advisory

•Must be a citizen or PR of Singapore and have a strong verbal and written command of English.

Adapt with client stakeholder management – demonstrated through past work experience and general presentability of the candidate.

Job Description:

· Providing financial advice based on clients’ financial and protection needs

· Providing recommendation to clients on wealth accumulation and legacy planning

· Providing corporate solutions for business entities

· Delivering a high level of professional customer service to customers

· Building and cultivating client relationships

Job Requirements

· Sales/marketing experience will be an advantage

Job Description:

· Providing financial advice based on clients’ financial and protection needs

· Providing recommendation to clients on wealth accumulation and legacy planning

· Providing corporate solutions for business entities

· Delivering a high level of professional customer service to customers

· Building and cultivating client relationships

Job Requirements

· Sales/marketing experience will be an advantage

Responsibility

Provide engineering support in coordination of sales efforts with PTC account managers and PTC partners for strategic sales efforts, including:

· Engage with customers to understand their requirements and pain points.

· Investigate current business processes to identify problems, complexities, non-value-added steps, and inefficiencies that can be improved.

· Present PTC solutions to different levels of an organization, from executives to technical staff, with the ability to alter the presentation style based on the audience present.

· Use demonstration environments that have been personally configured to ensure the customer can see themselves at the center of the demonstration.

· Translate technical capabilities and map these to values propositions that resonate with customers’ pain points.

· Respond to RFIs/RFPs in a concise, well thought out manner.

· Understand sales methodologies (e.g., MEDDICC, Command of the Message) to be able to support the sales team in the execution of the sales lifecycle, particularly in early sales qualification/prove stages.

· Become a trusted partner what works alongside the sales team.

· Collaborate with local and global PTC teams to ensure that best practices, use cases, market information, etc. are shared and leveraged.

· Act as the opportunity team leader to coordinate the engagement of global technical resources on local opportunities.

· Act as a thought leader for Digital Transformation for manufacturing companies in sales/marketing activities, conferences, seminars, industry events, etc.

Drive successful adoption and expansion of PTC solutions:

· Work closely with customers IT teams to ensure successful deployment and implementation.

· Track customer solution usage and adoption to ensure ongoing customer satisfaction and retention.

Skill Set

· Possess comprehensive engineering & discrete manufacturing process knowledge.

· Demonstrate a proven track record of presales engineering and/or implementation of complex software solutions.

· Experience with PTC products is a plus (specifically Windchill and Creo), or experience with similar solutions.

· Proficient in PLM and related technologies.

· Ability to understand technical configurations and customizations.

· Being able to build a wide network of internal peers and coordinate input from these peers to deliver complex solutions.

· Curiosity outside of your core expertise.

· Able to track changes and developments in a fast-paced software development environment and integrate these into future presentations and responses.

· Able to prioritise and manage conflicting project schedules.

· Able to work independently and ensure that deadlines/expectations are met.

· Willing to challenge the status quo to help drive for better outcomes.

· Good business sense and communication skills.

· A positive attitude.

· Negotiation skills.

· Excellent working-level business English, both oral and written.

· Experience in managing other people, specifically technical teams, a big advantage.

• Investigating and resolving production issues related to Oracle Tuxedo middleware platform
• Troubleshooting technical issues reported by customers
• Developing scripts for verifying the correct operation of integrations
• Performing data imports/exports and maintenance of third-party integrations
• Designing and developing distributed applications using Oracle Tuxedo middleware platform
• Writing efficient, scalable, and reliable code in programming languages such as C, C++, Java, or COBOL to implement application logic
• Configuring and managing the Oracle Tuxedo environment, including setting up application servers, managing resources, and optimizing performance
• Collaborating with cross-functional teams, including business analysts, system administrators, and database administrators, to gather requirements, design application architecture, and ensure seamless integration
• Developing and maintaining documentation for applications, including code comments, technical specifications, and system configurations
• Performing unit testing, debugging, and troubleshooting to ensure the applications meet functional and performance requirements
• Conducting performance tuning and optimization of Oracle Tuxedo applications
• Keeping up to date with the latest Oracle Tuxedo platform updates, technologies, and best practices in distributed application development
• Providing technical support and guidance to other team members and stakeholders
• Participating in code reviews and ensuring adherence to coding standards and software development best practices
• Bachelor's degree in Computer Science, Software Engineering, or a related field
• Proven experience in developing distributed applications using Oracle Tuxedo middleware platform
• Strong proficiency in programming languages such as C, C++, Java, or COBOL
• Familiarity with middleware concepts, distributed computing, and service-oriented architecture (SOA)
• Experience in performance tuning and optimization of Oracle Tuxedo applications
• Knowledge of database systems and SQL
• Excellent problem-solving and debugging skills
• Strong communication and teamwork skills
• Ability to work independently and manage multiple priorities in a dynamic, deadline-driven environment