Responsibilities:  Comprehend and convey Integral solutions and offerings to both internal and external audiences. Collaborate with the sales team during the pre-sales phase, overseeing demonstrations, product walkthroughs, and solution development for potential clients. Collaborate with various stakeholders, both internal and external, to implement new client installations and maintain existing client implementations. The onboarding responsibilities encompass verifying liquidity, straight-through processing (STP), creating organizational structures, deploying MT4 and MT5, configuring user accounts, providing product training, addressing client inquiries, and coordinating test trades, among other tasks. Aid in configuring solutions in both test and production environments, ensuring successful execution and a positive impact on customer operations. Provide continuous operational support and maintenance for customer setups. Qualifications: Possess an academic degree in a technical or financial field. Proficient in MT4 and MT5 server deployments and upgrades, bridge and gateway settings. Proficient in UNIX commands, with mandatory knowledge. Proficient in trading and aggregation engines, bridges, and gateways. Familiar with back-office workflow and STP processing, including expertise in the FIX messaging protocol. Knowledgeable about financial markets, their operations, and Broker/Trader workflows, with a specific focus on FX and CFDs. Have experience collaborating with and supporting a Sales organization. Skills and Characteristics: Highly motivated team player. Demonstrates strong organizational skills. Capable of multitasking, prioritizing tasks, and working independently. Possesses strong communication skills, both oral and written. Exhibits excellent problem-solving and troubleshooting abilities. Skilled at interacting with both internal and external stakeholders and effectively managing expectations. Thrives in a fast-paced work environment. Proficient in diagnosing system issues and providing technical support to users.

As a senior data engineering consultant, you will be responsible for engaging clients to understand their requirements, solutioning & designing data platforms to support data driven decisions.  You will execute technical implementation and support growing the data & analytics consultancy   You will lead the client engagement strategy and execution Build advanced data architectures to solve clients problems and be at the forefront of the data space with your receommendations and partnership to clients.  Support pre sale activities Ideal candidate will be strong in cloud technology & data processes to deeply engage with clients to solve their problems with strong data engineering solutions (including data management, architecture, ETL, data pipelines)

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service. Role/ Department: Focus on resolution of complex core custody accounting and financial transactions, where investment accounting knowledge is required to interpret policies, guidelines and/or processes. Full ownership for one or more processes, reports and/or procedures. Analytically and procedurally competent, representing the team on accounting or project deliverables. Emerging as an expert in a clientvaluation reporting. May be in final stages of studying for relevant professional qualification or accreditation. Manage and consult daily operational activities, serve as a liaison to related areas, and supervise day-to-day work of junior level employees or other location's output (but not a formal management role). Involve in consultative, problem solving, client engagement/onboarding projects. Demonstrate excellent analytical, consultative, communication, and judgment skills. The key responsibilities of the role include: - Focus on resolution of complex investment accounting transactions, where expertise is required to interpret policies, guidelines and/or processes. - Ensures that team/division's goal for accuracy and timeliness is maintained. - Analytically and procedurally competent, representing the team on client valuation reporting and projects deliverables - Escalates relevant and critical issues to management and all pertinent partners/clients in a timely and efficient manner. - Able to serve as a key subject matter expert and mentor other junior level employees. - More technically sound in area of expertise and has broader knowledge of other areas. - May manage daily operational activities and supervise day-to-day work of junior level employees (but not a formal management role). Skills/ Qualifications: The successful candidate will benefit from having: - Experience in financial industry operations environment or through advanced degree. International Financial Reporting Standards (IFRS) knowledge is required. - Strong understanding of Singapore Financial Reporting Standards is preferred. - Client communication, presentation, and consulting experience is preferred. - Knowledge of financial industry operations and accounting procedures. - Knowledge of investment accounting and financial instruments, specifically related to International Financial Reporting Standards (IFRS), usually obtained through related course work or prior related experience is required to review reports for exceptions. - Chartered Accountant, Certified Public Accountant, or similar professional qualification is a plus. - Analytical skills are required to research and resolve inquiries. Excellent oral and written communication skills are required. Global (Asia Pacific) market practice knowledge is mandatory. Knowledge of Northern Trust's core custody operations, system applications is required. Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected] . We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development, and successful deployment of superior support model for our clients.  This includes day-to-day operations and product support, back-office support, Visa Rules management, cardholder disputes, compliance, client configuration, and customer performance reporting. 

We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What a Client Resolution Consultant does at Visa:

As a consultant, you are responsible for providing operational assistance to Clients and their line(s) of business, managing a wide range of moderately complex problems of diverse scope, identifying opportunities to improve Client performance along with the appropriate courses of action, and driving issues as well as opportunities through to completion. This role requires you to provide consultation level expertise to internal and external clients on Digital Products such as Visa Token Services, Visa APIs, Visa Secure or 3DS and Visa Developer Platform.

In this role, you are expected to:

• Identify, troubleshoot, and resolve queries relating to the Application Programming interface (API), XML files, SOAP REST and JSON messages to support System Interface

• Identify, troubleshoot, manage, and resolve moderately complex technical, processing, application usage, or business issues to exceed customer expectations, interfacing with Product Development, Product Management, and Operations teams.

• Act as the voice of the client to other internal groups, including the Product and Technical teams.

• Proactively resolve, own, and manage stakeholder communication on all business and technical problems on digital products.

• Understand customer needs, business requirements as well as priorities to develop solutions and recommendations based on business needs.

• Stay current with industry and client trends and maintain a strong knowledge of Visa products and services.

• Support biannual business enhancements and all Visa mandates.

• Work proactively with Clients to identify operational efficiencies, determine customer impacts and required actions, and collaborate with Client on ongoing status through completion.

• Work closely with internal stakeholders to understand Client objectives and to seek out solutions. 

 

Why this is important to Visa

Client Resolution is a critical function in Visa.  We are the subject-matter-experts to deliver best-in-class client services from operational perspective.  This role will also provide the opportunity for you to be Visa’s advocate as well as the voice of the clients.

This enables us to deepen our partnership with our clients and bring value to their business.

 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Hex Trust is a fully-licensed and insured digital asset custodian. Led by veteran banking technologists and award-winning financial services experts, Hex Trust has built Hex Safe, a proprietary bank-grade platform that delivers solutions for digital asset protocols, foundations, financial institutions, and the Web3 ecosystem. Hex Trust has offices in Singapore, Hong Kong, Dubai, Italy, and Vietnam.

Position Summary

Responsible for monitoring the digital asset custody technology stack to ensure the stack is operational 24x7, stable and has sufficient capacity. Provide timely root cause analysis of platform and application incidents, involving the key resources as needed, so we can quickly restore normal operation.

Building out automated solutions for complex operational problems using industry best practice and cloud native technologies. Actively seek out innovative solutions towards operational excellence and coordinate proactively with development, operations, and the wider platform team to improve system availability, security, performance, and maintainability.

Duties & Responsibilities

• Ensure continuous, scalable and robust operation of our production environments. 
• Collaborate closely with the development teams in a fast-paced delivery environment to foster SRE mindset as part of software development process. 
• Codify and rollout shared tooling and process/service to enable development teams continuously delivery new features while improving non-functional requirements such as system availability, security, performance, and maintainability. 
• Working with development and DevOps to ensure the appropriate level of component redundancy and infrastructure capacity is in place.
• Proactively analyse events and provide ongoing recommendations to incorporate process improvements to prevent service impacting incidents.
• Manage Level 1 through to Level 3 production support.
  

• 2+ years in SRE or Production Support within experience in the financial industry, or managing business critical systems requiring 99.9% uptime.
• Proven background in hands-on production / application support.
• Expert proficiency in Linux, Shell Scripting, Monitoring and Instrumentation tools.
• Comfortable working with developer tools such as GIT, JIRA and Notion.
• Familiar with Node JS, MariaDB/MySQL and managing automated build/deployment pipelines (e.g. GitLab, Ansible).
• Familiar with Kubernetes clusters
• Strong problem-solving skills and be a confident communicator.
• Ability to work independently and comfortable to tight schedules.
• Bachelor’s Degree in Computer Science or related subjects.
• Excellent communication skills in English.
  

Candidates who do not tick all the boxes are still encouraged to apply, those with less experience will still be considered for the position but with an adjustment to the level of seniority.

As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space.

At Hex Trust, we are proud of our R.A.P.I.D. culture:

• Respect and Inclusion
• Agile
• Passionate
• Indivisible
• Driven by integrity

Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also:

• Competitive Salaries & Bonuses
• Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.)
• Flexible Work Arrangements
• Access to Corporate Discounts and exclusive Employer Perks
• Medical & Retirement Plans
• Professional Learning and Development Opportunities
• Elevate your work using cutting-edge technology
• Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
• Regular company & social events

Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.