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Job Title : Contract Staff
Role: Production Support Analyst
Job Requisition Number: JR25868
Job Level: 1 - 2 years of relevant experience (L1)
Location : Singapore
Key Skills : Verbal / Written Communication Skill & Time Management
Job Objectives
RSA user administration, token assignment, QR code generation and access grant based on approved access matrices and established procedures.
Provide assessment and release of privileged password request through Password Management Solution
Ensure manual password change for Dual Control Privileged IDs are performed
Perform onboarding and off-boarding of Firewall/Network devices Privileged IDs
Key Responsibilities
Handle user requests, communications and respond to queries appropriately within SLA.
Conduct periodic review of user/token access to ensure access granted to users are according to approved functions/roles and access matrices.
Generate user/token reports periodically, review access and proactively identify users eligible for access renewal/revocation.
Monitor system warning/error messages on license usage and support for user/token authentication issues to ensure satisfactory resolution or prompt escalations to management for attention.
Participate in project implementations and conduct testing to ensure that the system access meets the security policy and established guiding principles.
Assist with ad hoc report extraction, generate reports, maintain user guide and process documentations.
Provide assessment and release of privileged password request through Password Management Solution
Ensure manual password change for Dual Control Privileged IDs are performed
Coordinate with network and infrastructure teams to fix Privilege Password Access related issues
Key Requirements
Graduate or higher diploma in Information Technology / Computer Science.
At least 1-2 years of hands-on experience in user administration or in similar capacity, preferably in the financial sector.
Must demonstrate strong analytical and problem-solving skills.
Must be process oriented and organized.
Knowledge in RSA User and Token Administration.
Knowledge on open systems (Windows/AD/Unix/Linux/DB), scripting languages and excel macros for automation is a plus.
Proficient in Microsoft Office applications.
Strong interpersonal communication skills and attention to detail.
Able to work independently with minimal supervision.
Ability to multitask and prioritize daily workload.
Please forward your resume in MS word format to [email protected] and [email protected]
Please refer your friends for any IT openings as we have various positions.
Please do not send PDF Format Resume . Send the following details
1. Notice period
2. Current Salary
3. Expected Salary
4. Visa Status in Singapore
5. Current Location
