Position Summary
The Consultant role focuses on implementing AppDynamics solutions to meet customer business needs. Working closely with the AppDynamics technical team, Project Managers, and customer teams, the Consultant executes technical components of the engagement under the guidance of senior team members. The role involves deploying and configuring enterprise software, troubleshooting issues, and ensuring successful customer adoption of AppDynamics products.
Key Responsibilities
Execute technical implementation tasks based on the solution architecture.
Collaborate with AppDynamics technical leads, Project Managers, and customer stakeholders to ensure timely delivery of solutions.
Deploy, configure, and troubleshoot AppDynamics products within customer environments.
Work with a variety of platforms, application stacks, and operating systems (Linux/Windows).Skilled in basic shell scripting.
Provide technical guidance to customers on using AppDynamics effectively.
Document implementation processes and provide knowledge transfer to customer teams.
Report any product-related issues to R&D or Customer Support as required.
Critical Experiences (What Do You Need?)
Fluent in English with strong communication skills.
3+ years of technical IT experience, including:
Java or .NET language familiarity.
Deploying and configuring enterprise software.
IT Operations and Application Support.
Experience/Understanding of application frameworks like J2EE, LAMP, or Microsoft .NET
Familiarity with APM tools like AppDynamics, RiverBed, New Relic, CA APM, DynaTrace, Splunk, or DataDog is a plus.
Basic understanding of infrastructure layers, such as OS, disk, network, and storage and cloud systems.
Ability to quickly learn new application frameworks in customer environments.
Application monitoring background and debugging knowledge.
Consulting or Professional Services experience ·
Communicate with the customers/stakeholders to gather requirements and propose relevant technical solutions.
Background
Bachelor’s degree in computer science or a related field, or equivalent work experience.
Passion for technology and learning.
Programming knowledge is an advantage.
Customer-focused mindset.
Success Behaviors (What Does Success Look Like?)
Strong written and verbal communication skills.
Effective in collaborating with internal teams and customers.
Quick learner who can adapt to new technical areas.
Delivers technical solutions on time while addressing customer concerns.
Represents AppDynamics confidently and professionally.
Additional Requirements
Singaporean preferred for Public Sector clearance
Certifications (Optional)
AppDynamics Certified Associate Administrator (ACAA) certified.
AppDynamics Certified Associate Performance Analyst (ACAPA) certified.
AWS or Azure Foundation Certified.