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Job Title : Contract Staff

Role: Production Support Analyst

Job Requisition Number: JR25868

Job Level: 1 - 2 years of relevant experience (L1)

Location : Singapore

Key Skills : Verbal / Written Communication Skill & Time Management

Job Objectives

 RSA user administration, token assignment, QR code generation and access grant based on approved access matrices and established procedures.

 Provide assessment and release of privileged password request through Password Management Solution

 Ensure manual password change for Dual Control Privileged IDs are performed

 Perform onboarding and off-boarding of Firewall/Network devices Privileged IDs

Key Responsibilities

 Handle user requests, communications and respond to queries appropriately within SLA.

 Conduct periodic review of user/token access to ensure access granted to users are according to approved functions/roles and access matrices.

 Generate user/token reports periodically, review access and proactively identify users eligible for access renewal/revocation.

 Monitor system warning/error messages on license usage and support for user/token authentication issues to ensure satisfactory resolution or prompt escalations to management for attention.

 Participate in project implementations and conduct testing to ensure that the system access meets the security policy and established guiding principles.

 Assist with ad hoc report extraction, generate reports, maintain user guide and process documentations.

 Provide assessment and release of privileged password request through Password Management Solution

 Ensure manual password change for Dual Control Privileged IDs are performed

 Coordinate with network and infrastructure teams to fix Privilege Password Access related issues

Key Requirements

 Graduate or higher diploma in Information Technology / Computer Science.

 At least 1-2 years of hands-on experience in user administration or in similar capacity, preferably in the financial sector.

 Must demonstrate strong analytical and problem-solving skills.

 Must be process oriented and organized.

 Knowledge in RSA User and Token Administration.

 Knowledge on open systems (Windows/AD/Unix/Linux/DB), scripting languages and excel macros for automation is a plus.

 Proficient in Microsoft Office applications.

 Strong interpersonal communication skills and attention to detail.

 Able to work independently with minimal supervision.

 Ability to multitask and prioritize daily workload.

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

COMPANY DESCRIPTION

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

Our core business includes:

1. IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
2. New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
3. Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

For more information, please visit www.beyondsoft.com.

RESPONSIBILITIES

• Manage and monitor all installed systems and infrastructure
• Install, configure, test, and maintain operating systems, application software and system management tools
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Maintain security, backup, redundancy and BCP strategies
• Participate in the design of information and operational support systems
• Liaise with vendors and other IT personnel for problem resolution
• Manage the VMWare environment
• Provide enterprise-wide support to a high level of Microsoft Windows
• Support the HPE and Hitachi environments

• Diploma or Bachelor’s degree in Computer Science/ Information Technology/ Engineering or equivalent
• Minimum 5 years of knowledge on the following technologies:
• VMware vCenter: ESXi, SRM, VRM
• Security operation and technologies such as Privileged Access Management, Endpoint Protection Platform, Firewall
• System Monitoring
• Backup And Recovery
• Windows Server OS with good understanding of Windows AD, DNS, GPO, and Failover Clustering
• SAN storage with good understanding of remote site replication (Knowledge of administrating Hitachi Virtual Storage Platform would be an added advantage)
• Possess good understanding of Public Key Infrastructure and Network Access Control
• Good communication skills and able to work independently
• Able to provide support in a 24/7 environment and would require to work on-call at least 1 week every month

ONE Championship is actively seeking a proactive and highly motivated Technical Support Engineer with a creative mindset. The successful candidate will be responsible for finding solutions and workarounds for day-to-day problems, as well as responding to user requests for hardware and software issues. Key responsibilities include troubleshooting computer errors, installing new system hardware, responding to user issues, and monitoring service performance across the company.

Experience:

• 3+ years of experience in a technical support or system administrator role.
• Scripting experience (Bash, Python, PowerShell, SQL) will be a plus.
• Recent experience demonstrating comprehensive knowledge of systems and network
• configuration.
• Computing Devices Platform Supported: Windows, MacOS, iOS, and Android.

Special Knowledge/Skills:

• Perform asset management of infrastructure and computing devices.
• Provide computer support services (troubleshooting, patching, configuration, testing, and
• maintenance) for any supported software and hardware.
• Offer training, coaching, and orientation for users on how to use computer devices.
• Systems management experience, software, and GPO deployment experience.
• Outstanding troubleshooting and analytical skills.
• Track incidents and provide regular updates to users on request status and progress.
• Excellent written and verbal communication skills.
• Ability to work independently with minimum guidance and under pressure to meet tight
• schedules.

Qualifications:

• Bachelor’s degree in Computer Science or a related IT field.