Job Description

• Position: Sales Manager
• Working Hours: Mon-Fri (9am-6pm)
• Salary (commensurate with experience): Up to $5,200 + Commission + Transport Allowance + Performance Bonus
• Duration: Permanent
• Industry: Software

Main Responsibilities:

• Develop and implement a strategic sales plan to achieve sales targets and drive revenue growth.
• Lead, motivate, and mentor a team of sales professionals, providing guidance and support.
• Identify new market opportunities and develop innovative sales strategies.
• Build and maintain strong relationships with key customers.
• Conduct market research and competitive analysis to stay updated on industry trends, customer preferences, and competitor activities.
• Provide regular sales forecasts, reports, and updates to senior management, highlighting key metrics, achievements, and challenges.
• Develop and implement sales training programs and initiatives to enhance the capabilities of the sales team and improve overall sales performance.
• Participate in networking events, conferences, and industry trade shows.
• Any other ad-hoc duties assigned.

Requirements:

• Bachelor’s degree in business, marketing, or a related field.
• At least 5 years of prior experience as a Sales Manager.
• Prior experience in infrastructure or construction sector is required.
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only.

Title: Executive Director – Asia Pacific

Division: Data, Research and Technology

Department: CASE AP Region

Reports to: Vice President, Data, Research and Technology

Status: Full-time, Exempt

Level: Senior Director

Position Purpose

The remit of the Executive Director – Asia Pacific is to serve and to grow the institutional membership of CASE in the Asia-Pacific region and to engage with institutional, advancement and CASE volunteer leaders. The Executive Director will work with CASE Vice Presidents to develop budget goals and ensure income generation growth in the region. The Executive Director will provide effective leadership and management of the Singapore- and Australia- based team – in partnership with divisional matrix managers, to support the effective delivery of CASE’s strategic plan goals. The Executive Director provides vital insight and context on the Asia-Pacific region for the successful delivery of CASE’s strategic plan in support of our members in the region.

Essential function

The core functions of this position include, but are not limited to the following:

Grounded in a review of the value that CASE has provided for decades and an analysis of what advancement professionals in education need now and will need in the future, CASE underwent a recalibration process that led to our new strategic plan, Championing Advancement: CASE 2022–2027. This plan centres on the steps necessary to achieve our strategic intent: defining the competencies and standards for the profession of advancement and leading and championing their dissemination and application across the world’s educational institutions.

CASE is committed to being a ‘member-centred’ organisation and to empowering its members to engage in a rich and fulfilling member experience, characterised by in-sector thought leadership, institutional capacity building and benchmarking, diversity, equity and inclusion acumen, the highest professional global standards and programmes, and a commitment to the continuous professional development of (and support for) advancement professionals throughout their career journeys across the globe.

The Executive Director – Asia Pacific role is critical to achieving our strategic intent and to ensuring that CASE is effectively serving our members in the region.

CORE RESPONSIBILITIES

As the senior-most CASE leader permanently located in the Asia-Pacific region, the Executive Director for Asia Pacific will work closely with the CASE executive leadership team (ELT) to lead the delivery of the CASE Strategic Plan goals in the Asia Pacific, and be responsible for:

· Building and deepening relationships with educational advancement leaders to maximise the value of CASE membership, the utilisation of CASE resources, and to increase revenue from key member institutions through their purchase of additional CASE products and services.

· Working with the VP for Membership Marketing & Communications to build relationships with existing and potential member institutions to strengthen membership retention an achieve membership growth consistent with strategic plan and revenue goals.

· Working with the VP for Membership Marketing & Communications and the VP for Strategic Partnerships on public representation and stakeholder relations. The Executive Director should be viewed as the primary ‘voice’ of CASE in the region, serving on several national forums, including government advisory bodies; the media; and public platforms.

· Working in collaboration with the President and CEO, engage with Asia-Pacific Institutional Leaders across the schools and university sector to raise the profile of CASE.

· Working with the VP for Research, Data and Technology to promote the adoption of the CASE Global Reporting Standards and participation in data collection activities. Also, coordinating to ensure technologies used to support regional operations are aligned across CASE.

· Working with the VP of Volunteer Engagement & Leadership to coordinate Asia-Pacific volunteer governance. Provide guidance and support to the CASE Asia-Pacific Regional Council.

· Working with the VP of Strategic Partnerships to identify and lead on key strategic relationships with peer associations in the Asia-Pacific Region.

· Working with the VP of Education to ensure that CASE Asia-Pacific programmes are a successful part of global CASE programming and consistent with the CASE Career Journey Framework and Competency Model.

· Working with the Chief Financial Officer and VPs in all areas to develop appropriate budgets for the activities in the region, to monitor progress towards goals.

· Working with the VP of Development, Culture and Talent, to ensure that regional office operations support effective HR management and staff retention and growth for the Singapore - and Australia-based staff and ensure that CASE values are upheld in deepening CASE’s commitment to Equity, Diversity and Inclusion in the region, with internal and external focus.

A successful Executive Director will have the confidence of CASE’s Executive Leadership Team, and the CASE team in Singapore/Australia. They will establish credibility with the CASE members and volunteer leaders across Asia-Pacific and other key stakeholder groups.

Liaison Responsibilities

· Work in concert with and diplomatically with all divisions and regions.

· Work as a member of the global CASE Senior Leadership Team, and in particular with the Vice Presidents and Chief of Staff across their strategic portfolios, and the fellow Executive Directors in the CASE regions, to ensure the best sharing of ideas, expertise, and knowledge.

· Incorporate tasks and projects as directed by the objectives in the CASE strategic plan.

Professional Reputation Responsibilities

· In keeping with the CASE values statement, ensure that CASE is well represented by exercising a high degree of professionalism, integrity, and ethics, in all activities, services and products.

Fiscal Responsibilities

· Consult CASE VPs in the development of CASE budgetary goals to support activities in the Asia Pacific region, monitor budgets against those goals, and ensure that CASE resources are utilised effectively and responsibly in the region.

Job Complexity and Knowledge

· This position receives broad direction and is expected to work with a high level of discretion, confidentiality, and diplomacy. This position interacts with CASE staff from across the world in the context of a matrix structure and comes into contact with senior volunteers, members, and other high level external key stakeholders. This position will be responsible for his/her own time management and planning tasks to ensure the key responsibilities are met.

Problem Solving and Judgment

· High-level judgment and problem-solving skills are required, as the Executive Director is frequently faced with situations which require immediate action in response to issues and requests. The breadth and depth of understanding of an issue and the key internal/external persons handling the issue, and the way in which the issue is handled, all affect the outcome of the situation.

· Working within a matrix structure is complex and core to the global organisation.

· It is critical that the Executive Director values the power of CASE as the leading association worldwide for educational advancement and understands the unique role our community and staff in Asia Pacific plays in advancing education in the region. The association-wide Strategic Plan presents a powerful opportunity for CASE to drive conversations about the importance of advancement in education. The Executive Director for Asia Pacific will be critical to ensuring association-wide collaboration with responsibilities for staying abreast of key regional issues and sharing information across CASE subject matter and discipline experts.

Professional and Organisational Knowledge

· The position requires that the Executive Director develops a deep understanding of CASE, its policies and procedures and an understanding of the culture and regional and divisional interdependencies.

· This position requires a deep understanding and respect for CASE’s systems and workflow and global consultative culture.

Management/Supervisory Responsibilities

· Within the CASE matrix structure, provide regional supervision for staff in the Asia-Pacific region. Work with VPs in appropriate areas to coordinate the management, hiring, and training regional staff working within various CASE divisions.

· Support the Executive Leadership Team in setting annual goals and objectives.

· Mentor, guide and evaluate the way the individuals perform their work; encourage continual professional development.

· Create and maintain a collegial, inclusive work environment that enables staff to make a positive contribution and encourages mutual respect and trust.

· Ensure that information is communicated up, down, and across the association so staff can fulfill their responsibilities and make sound decisions.

· Ensure that plans and programmes are in place that advance CASE’s goals for inclusiveness.

· Demonstrate by example and communicate ways in which each CASE employee can enhance his or her awareness of the importance of inclusiveness to the organisation.

•Performs other duties and responsibilities as assigned by the manager.

Education and Experience:

• College or university degree required.

• Significant senior management expertise, with a minimum of seven years progressively responsible experience, gained in an educational/membership/ training organisation or not for profit/association environment.

• Experience and knowledge working in the Asia-Pacific region.

• Experience preferred in one or more areas within institutional advancement (alumni relations, communications, marketing, fundraising, or advancement services).

• Experience of managing volunteer boards, affinity groups or stakeholders.

• Experience managing and motivating staff as well as working with colleagues across an organisation to develop plans, achieve goals, and deliver results.

• Experience developing and implementing member or customer engagement strategies and confident in building relationships at a leadership level and with influential stakeholders.

• Experience working across a complex, matrixed association, or institution preferred.

Skills, Abilities, and Attitudes:

• A demonstrated interest in advancing education in the not-for-profit sector.

• A strong commitment to contributing to a culture that celebrates diversity and inclusion.

• An understanding of, and interest in, engaging with a broad range of cultures and countries.

• A recognition of the value of CASE’s global reach and how this could serve region.

• A demonstrable interest in and appreciation of the activities, purpose, and ethos of CASE.

• A strong communicator with rapport who is approachable and a good listener.

• A strong service orientation.

• Self-awareness and the ability to give and take feedback.

• The ability to influence a wide range of people both through negotiation, gravitas and leading by example, with a high level of professionalism and diplomacy.

• A strategic mindset and ability to make an effective contribution to the activities of the association.

• A creative thinker who is excited by learning and finding innovative approaches to work.

• Strong business acumen with the ability to perform at both the strategic and tactical level.

• A self-starting approach and ability to take initiative.

• Empathetic team member.

• Ability to work collaboratively with colleagues in different geographies and from different cultural backgrounds.

Apply by Sun, 21 January 2024: https://candidates.perrettlaver.com/vacancies/3976/executive_director_asia_pacific/

For informal inquiries please contact Eljoh Balajadia at [email protected] or +44 203 928 7375.

Customer service executives use their skills and experience to ensure that a company delivers the highest standards of service to customers, aims to maximize customer satisfaction and identifying new opportunity.

Maintaining consistent quality control, standardizing procedures and policies, and establishing expectations of customer service.

Interact with customers to provide and process information in response to enquiries, concerns and requests about quotation and operational matters in a timely and accurate manner and providing excellent customer services.

Job Responsibilities:

· Handle enquiries, prepare quotations, process shipment and transport requests.

· Manage incoming calls

· Coordinate with customers for their local, import and export shipments

· Understand import and export process

· To complete all required documentations on time.

· To provide customers with proof of deliveries on time

· To submit all documents for billing on time

· Provide assistance with sales and marketing activities as required

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.

· Follow communication procedures, guidelines and policies

· To liaise with customers/drivers with regards to any delivery issues

· Tallying/monitoring of deliveries’ invoices

· Check and following up of returns

· To report incidents and hazards as per the relevant working instructions.

· Ensure accurate data entry in reports

· Any other ad hoc task assigned

Job Requirements:

· GCE “O” level certification or ITE certificate or Diploma holder

· At least 2 years of working experience in the related field is required for this position. Demonstrate ability to handle work professionally, independently and efficiently with a strong customer service mindset

· Possess effective organizational and follow-up skills, paying attention to detail

· Good working attitude with positive customer mindset

· Able to work under pressure in a fast-paced environment

· Good to have at least basic experience in sea/ air shipment procedures

· Team player, independent with good communications skills.

· Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner

Responsibilities

• Plan and execute online marketing activities and social media campaigns.
• Work with web designer on overall maintenance of the company’s web sites.
• Develop and maintain partnerships to deliver and implement marketing activities.
• Analyse marketing results and activities through Google Analytics.
• Track and meet KPIs for campaigns, online sales and web traffic.
• Any ad hoc projects, as and when required by the management.

Requirements

• Diploma in marketing, information systems or new media.
• 2 to 3 years of experience in the similar capacity.
• Web savvy and keen interest in internet technologies.
• Creative and works well in a team.
• Experience in SEO, SEM and social media marketing.
• Experience in a publishing or academic environment will be an added advantage.
• Experience in HTML coding and video/editing tools are necessary.
• Experience running live stream and online events will be an added advantage.

Roles & Responsibilities

Primary Information & Benefits:

· Basic Salary: Starting from $2300 + Allowances for Support duties

· Transportation and Mobile Phone Reimbursement

· Working Hours: Monday – Friday (10am – 6.30pm)

· Location: Tai Seng

· Training will be provided

· Good Career Progression

Responsibilities:

Project Implementation:

1.Arrange meetings to understanding potential clients’ business solution requirements

2.Arrange with clients’ to do a site survey to familiarise with outlet layout

3.Prepare client’s system backend and hardware

4.Onsite installation of hardware

5.Provide training for users on operating the system

6.Provide cover support for clients when their system go live

7.Arrange project reviews with clients after system implemented

Technical Support:

1.Provide timely support and resolutions for clients’ enquiries and system issues within SLA

2.Replacement of hardware may be required for faulty hardware

3.Support phone duty of one week per month with company allowance will be given

4.Testing of new system features or fixes will be required

5.Other ad-hoc tasks

· Evaluate customers’ future needs and recommend best practices

· Once familiar with company’s solution, applicant will be given the opportunity to take on Project Management role and/or Pre-Sales role

Requirements:

-Diploma in IT in above is preferred but not a must

-Knowledge and experience in working with POS is an added advantage

-Responsible individual who is diplomatic and possess high level of initiative, strong interpersonal and communication skills to work in a past-paced environment

-Ability to handle pressure and ambiguity

-Meticulous and willingness to learn

-Fluent in both written and spoken English

-Knowledge in a second language preferably in Mandarin or Tamil is an advantage

-Fresh grads are welcomed to apply

Job Responsibilities & Duties

• Assist to execute daily production control activities, such as Production Scheduling, Line Balancing and manpower planning.
• Assist to execute daily quality control activities, such as Adherence to all SOP requirements as per respective regulatory guidelines GMP, Halal, GDP Medical Device & Therapeutic products.
• To ensure documentation and records are proper and complete.
• To ensure housekeeping & cleaning of the production equipment’s and facilities are completed.
• To carry out production activities as per production operators and hand packers.
• To execute maintenance activities.
• Any other duties assigned by superior/management.

Key Performance Indicators

• Ensure daily production targets are carried out and timely and accurately
• Ensuring all documents and records are accurate and complete.
• Ensure production equipment’s and facilities are carried out daily.

• Ensure timely and accurate processing of all orders received
• Responsible for handling all aspects of order processing documentation (Sales Order, Purchase Order, preparation of trading documents etc.)
• Monitor and co-ordinate the Purchasing process
• Expenses Accounting
• Company Book keeping /GST
• Order processing and administrative duties
• Other ad-hoc duties
• Communicate and work closely with Clients, Sub-Contractors and Supplier etc
• Monitor project progression and updated regularly on project related issues