You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.
As an Infrastructure Engineer III at JPMorgan Chase within the Corporate Technology - Employee Platforms team, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.
Job responsibilities
ā¢ Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.
ā¢ Assists in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
ā¢ Identifies issues for escalation and communication, and provide solutions to the business and technology stakeholders.
ā¢ Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
ā¢ Coordinates the resolution of critical Major Incidents utilizing technical and business resources in 24x7x365 enterprise organization.
ā¢ Drives Major Incidents to resolution authoritatively and confidently.
ā¢ Sends executive communications to a global audience giving details of the incident and impacts to the business, including next steps and root cause analysis.
ā¢ Assists with root cause analysis for all critical Major incidents and driving resolution to the issues.
ā¢ Partners with peers to assist in coordination and identification of āAir Traffic Controlā across the various technical estates during the incident.
ā¢ Deals with change and problems related to Incident and overall Production Management.
Required qualifications, capabilities, and skills
ā¢ Bachelorās degree in Computer Science/Information Systems/Engineering or related disciplines
ā¢ 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
ā¢ Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
ā¢ Experience in observability and monitoring tools and techniques
ā¢ Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
ā¢ Experience in Incident Management tools, specifically Service Now
ā¢ Experience with one or more general purpose programming languages and/or automation scripting
ā¢ AWS Cloud Practitioner
ā¢ Working understanding of public cloud
To apply for this position, please use the following URL:
https://ars2.equest.com/?response_id=0b98dd7cce6a1217f525ea8c8cdce37d