1. Assist on accommodation bookings/pick-ups for VIPs from overseas
2. Making lunch/dinner reservation
3. Maintain contacts information on Outlook
4. Scanning of documents for e-archiving
5. Disseminating signed documents
6. Filing of documents
7. Handling of incoming and outgoing Mails.
8. Provide support on company events
9. Assist on preparing and distribution of hampers and gifts to business associates
10. Assist on office relocation (Packing/unpacking)
11. Any other duties assigned by the Executive Chairman

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

· Identify new international markets and business opportunities

· Foster strong relationships with current overseas distributors

· Plan annual sales and profit budgets for overseas distributors

· Prepare and manage an updated price list (quotations) for overseas distributors

· Oversee and assess the sales performance of overseas distributors

· Offer support for promotional and marketing efforts, including A&P planning

· Collaborate closely with overseas distributors to identify issues and implement recovery actions

· Develop marketing plans for new products in the overseas market in partnership with distributors

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

JOB SUMMARY/JOB OVERVIEW:

We are seeking an experienced HR Executive to join our HR team. The ideal candidate will be a seasoned HR professional with a strong background in managing various HR functions. This role requires strategic thinking, excellent interpersonal skills, and the ability to contribute to the development and execution of HR operations aligned with our company's objectives.

• Perform the full employee cycle from onboarding to offboarding
• Administer and execute a full spectrum of HR processes such as personnel administration (proper records organization), compliance with statutory regulations, salary administration, employee movement (transfers/promotion/confirmation/resignation) processes, employee benefits and any such activities.
• Prepare and process overall payroll ensuring that salary is paid timely and accurately (commission, incentive, allowance, reimbursement)
• Prepare and submit the CPF, Income Tax (IR21, IR8A)
• Administer and update employees’ database on a timely and accurate basis
• Process and prepare all types of employment-related letters including employment contracts, confirmation letters, resignation acceptance letters, termination letters, increment letters and bonus letters
• Apply for a work visa /work permit and oversea quota
• Support HR projects and take the initiatives for HR process
• Handle Foreign staff management which includes processing of pass activities, renewal, medical check up, insurance plans, staff welfare and managing Government portals related to foreign employment.
• Resolving employee grievances by counseling employees and supervisors
• Manage Group Employee Insurance plan by update staff movement, advice on cost center charging and ensure staff claims are duly submitted to the Insurance company
• Prepares statistics for all government surveys and questionnaires

Project management and service delivery

• Liaise closely with customers for timely deployment and to resolve issues promptly.
• Coordinate with engineers for deployment and troubleshooting.
• Develop and maintain project timelines and keep stakeholders informed of progress.
• Create project documentation.
• Conduct customer trainings and assist in creating training materials.
• Monitor and evaluate quality of service delivery with metrics.
• Provide ongoing customer support, addressing any technical or operational concerns.

• Responsible for customer success, ensuring customers derive maximum value from our products and services by fostering strong relationships and understanding their specific needs.
• Responsible for customer account renewal.
• Gather customer feedback proactively to improve our products and services.
• Work with sales teams to identify opportunities for upselling and cross-selling.

• Possess a Bachelor's degree in any field.
• Minimum two years of experience in either project management, IT service delivery or a customer facing role, ideally in a technical customer support capacity.
• Excellent interpersonal and communication skills, with strong customer service orientation.
• Strong organizational and time management skills.
• Have initiative and able to take proactive approach to solve challenges.
• Experience in coding (e.g sysadmin scripts or high level languages) is a plus.
• Must be a Singapore citizen or Singapore PR.

• Engage in impactful work aimed at addressing significant cybersecurity challenges.
• Chalk up valuable experience and insights within the cybersecurity industry.
• Receive a competitive salary package.
• Annual flexi benefits and reimbursement for health screening expenses.
• Enjoy 18 days of annual leave, with increments based on years of service.

INITIA GROUP IS HIRING!

We are currently looking for : HR Executive

Work Status: Full-time

Rate: $ 3,200 - 4,000

Location: Kramat Lane, Singapore

POSITION OVERVIEW:

As a Human Resource Executive, you will play a pivotal role in supporting our organization's human resources functions. You will be responsible for various HR activities, including recruitment, employee relations, performance management, and HR administration. The ideal candidate will have a strong background in HR, excellent interpersonal skills, and a proactive approach to problem-solving.

.

THE JOB:

• Perform the full employee cycle from onboarding to offboarding.
• Administer and execute a full spectrum of HR processes including compliance with statutory regulations, salary administration, employee movements - (transfers, promotion, confirmation, resignation) processes, employee benefits, and any such activities.
• Prepare and process overall payroll ensuring that salary is paid timely and accurately (commission, incentive, allowance, reimbursement).
• Prepare and submit the CPF, Income Tax (IR21, IR8A).
• Manage employees’ databases on a timely and accurate basis.
• Process and prepare all types of employment-related letters including employment contracts, confirmation letters, resignation acceptance letters, termination letters, increment letters, and bonus letters.
• Apply for a work visa /work permit and overseas quota.
• Support HR projects and take the initiative for the HR process.
• Handle Foreign staff management which includes processing of pass activities, renewal, medical checkups, insurance plans, staff welfare, and managing Government portals related to foreign employment.
• Resolving employee grievances by counseling employees and supervisors.
• Manage Group Employee Insurance plan by updating staff movement.
• Prepares statistics for all government surveys and questionnaires.

.

WHAT WE ARE LOOKING FOR:

• Graduate with a Bachelor’s Degree in Psychology, Business Administration, or related field.
• At least 3 years of proven work experience as an HR Professional.
• Good communication and writing skills.
• Result-oriented and goal-driven.
• Has excellent organizational and time management skills.
• Must be able to work independently.
• Proactive and good interpersonal skills.
• Knowledge of employment laws.

.

WHAT TO EXPECT:

• Opportunity for career progression
• Staff Discounts
• Birthday Vouchers
• Annual Leave
• Competitive salary & Incentives
• Collaborative and inclusive work environment AND MORE!

.

ABOUT US:

INITIA GROUP, the biggest beauty lounge and owner of the top Salons in Singapore, has been in the beauty and F&B industry for years. Now Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.

.

You may visit our website to learn more about us: https://initia.sg/

.

BE ONE OF THE BEST!

BE THE BEST!

BE PART OF INITIA!

.

APPLY NOW!

POSITION OVERVIEW:

As a Human Resource Executive, you will play a pivotal role in supporting our organization's human resources functions. You will be responsible for various HR activities, including recruitment, employee relations, performance management, and HR administration. The ideal candidate will have a strong background in HR, excellent interpersonal skills, and a proactive approach to problem-solving.

.

THE JOB:

• Perform the full employee cycle from onboarding to offboarding.
• Administer and execute a full spectrum of HR processes including compliance with statutory regulations, salary administration, employee movements - (transfers, promotion, confirmation, resignation) processes, employee benefits, and any such activities.
• Prepare and process overall payroll ensuring that salary is paid timely and accurately (commission, incentive, allowance, reimbursement).
• Prepare and submit the CPF, Income Tax (IR21, IR8A).
• Manage employees’ databases on a timely and accurate basis.
• Process and prepare all types of employment-related letters including employment contracts, confirmation letters, resignation acceptance letters, termination letters, increment letters, and bonus letters.
• Apply for a work visa /work permit and overseas quota.
• Support HR projects and take the initiative for the HR process.
• Handle Foreign staff management which includes processing of pass activities, renewal, medical checkups, insurance plans, staff welfare, and managing Government portals related to foreign employment.
• Resolving employee grievances by counseling employees and supervisors.
• Manage Group Employee Insurance plan by updating staff movement.
• Prepares statistics for all government surveys and questionnaires.

.

WHAT WE ARE LOOKING FOR:

• Graduate with a Bachelor’s Degree in Psychology, Business Administration, or related field.
• At least 3 years of proven work experience as an HR Professional.
• Good communication and writing skills.
• Result-oriented and goal-driven.
• Has excellent organizational and time management skills.
• Must be able to work independently.
• Proactive and good interpersonal skills.
• Knowledge of employment laws.

.

WHAT TO EXPECT:

• Opportunity for career progression
• Staff Discounts
• Birthday Vouchers
• Annual Leave
• Competitive salary & Incentives
• Collaborative and inclusive work environment AND MORE!

.

ABOUT US:

INITIA GROUP, the biggest beauty lounge and owner of the top Salons in Singapore, has been in the beauty and F&B industry for years. Now Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.

.

You may visit our website to learn more about us: https://initia.sg/

.

BE ONE OF THE BEST!

BE THE BEST!

BE PART OF INITIA!

.

APPLY NOW!

Key responsibilities

• Generate and prepare internal and external communications materials and collaterals
• Events coordination for corporate events and media briefings
• Administrative tasks including preparation of monthly management and compliance reports,tracking of expenditure and invoices, maintenance of photo/video library etc
• Ad hoc duties as assigned

Requirements

• Minimum Degree in Markting/Events discipline preferably 2 -5 years’ experience in a communications role
• Excellent overall communication and presentation skills
• Project and events management skills is highly advantageous
• Ability to multi-task in a fast-paced environment, and work independently as well as in a team

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Scope:

• Reviewing and analysing customer profile in the relevant AML/CFT/Sanctions scope of work,
• Provide overall Sanctions, ML/TF risk assessment on customers profile, identifying key risk areas for attention,
• Recommend and provide risk mitigating plan for senior management consideration,
• Implement effective risk mitigating actions/plans for CFS as part of the team’s risk management activities.
• Processing of priority requests from compliance or local authorities
• File and/or Review escalated Suspicious Transaction Reports (STR) for consideration of further escalation to Group Regulatory Compliance Unit for STR filing,
• Conducting Standard and/or Enhanced Customer Due Diligence reviews,
• Pogress tracking through update and reporting,
• Provid AML advisory support to internal stakeholders where required.
• Assists with risk management projects and activities, including optimisation,
• Ad hoc related duties as assigned

Requirements:

• Minimum Diploma/Degree in Banking/Finance/Business related discipline
• Team player
• Meticulous and detailed

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Compensation & Benefits, Manpower Planning, HRIS Support
- Preparing and generating monthly HR reports such as headcount, attrition & retention, manpower budgeting & costing, and slides for internal presentation government and stakeholders statutory reporting and submissions (for e.g. MOM surveys, etc.).
- Conduct data analysis and reporting solutions based on business needs for management review.
- Managing and administering the employee performance reviews and processes.
- Managing and facilitating the annual manpower planning, monitoring, reporting, and budgeting process.
- Providing HR Information Systems (HRIS) support through partnership with IT, HRIS vendor, and coaching to all levels of the organization.
- Administering all annual increments, promotion increments, Annual Wage Supplements, and bonus payouts.
- Partnering closely with the HRBPs on compensation & benefits strategy and execution.
- Reviewing and implementing HR policies in compliance with government legislation and ensuring efficiency and compliance of HR department's internal workflow and processes.

Interested applicants, please email a copy of your resume to [email protected]

Tele @jesswongie OR WA 96503173

Jessie Wong Yuan Si
Personnel EA License No.: R2197171
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Opportunity

• Looking for Corporate Actions Executive for a 3 months contract role
• Located at Changi Business Park

Job Description

As a Corporate Actions Analyst, you will ensure the smooth processing of corporate actions income and events. Your day-to-day responsibilities will include liaising with custodians, handling queries from various stakeholders. This role requires meticulous attention to detail and the ability to work collaboratively within a team.

Duties
1. Ensure timely and accurate data entry for processing all Incomes/Corporate events
2. Liaise with custodians for clarification on incomes/events
3. Handle queries from Relationship Managers on the incomes/events

The Talent

• Minimum of 1 year handing Corporate Action Events in a Securities Operations or Custody Environment will be a plus
• Candidates with minimal relevant experience are welcome to apply

Next Step

• Send your resume to [email protected]
• All shortlisted candidates will be contacted

• Work with the Business Office Manager/HOD to establish and implement policies and procedures for billing.
• Supervise daily billing activities to ensure accuracy and timeliness.
• Process claims with internal and external parties in a timely manner.
• Review monthly unbilled receivables.
• Monitor accounts receivables for prompt payment.
• Prepare and present summaries, reports, statistics as required to monitor performance of staffs or billing activities.
• Handle patient inquiries and complaints.
• Plan career development and job redesign for subordinates.
• Serve as Departmental Security Controller for the Patient Accounting System and manage computer access.

Email: [email protected]
Whatsapp: 96503173
Telegram: @jesswongie


Jessie Wong Yuan Si
Personnel EA License No.: R2197171
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Tanjong Pagar

Contract Compliance Executive

• Asap till End Dec 2024 (High possibility of extension if the performance is good and there is headcount)
• 
  
• Review and investigate all transaction alerts generated
• Timely review of ad-hoc escalated review from other functional units within the AML team.
• Communicate with relevant business line and other functional units to provide AML and transaction monitoring advisory, expertise and all transaction monitoring matters
• Due Diligence and background check on suspicious cases/alerts
• Ensure timely escalation of alerts, and escalate suspicious transaction reports (STRs) appropriately
• Contribute and maintain KRI (Key Risk Indicators) for Transaction monitoring Team
• On an adhoc basis, may be involved in other FCC related work as assigned
• 8.45am to 6.15pm (Mon to Fri)

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

This includes ensuring that the organisation is in compliance with all regulatory, licensing, safety, and environmental requirements.

In addition, they will also have the opportunity to lead, train, supervise, and mentor staff in areas such as Facilities Management, Repair and Maintenance, Fire Command Centre, and Transportation sections of the Operations department.

- Identify and perform necessary maintenance on buildings and facilities

- Conduct inspections periodically to evaluate the maintenance condition to identify necessary corrective actions

- Report any deficiencies as they occur and request emergency or routine service

Email: [email protected]

Whatsapp: 96503173

Telegram: @jesswongie

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Your duties include overseeing regulations of the fundraising and development work, reviewing fundraising collaterals, gift agreements, appeal letters and preparation of management reports, budgets and forecasts.

Email: [email protected]

Whatsapp: 96503173

Telegram: @jesswongie

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Working Hours: Mon-Fri Office Hours

Job Description:

• Oversee day-to-day financial matters, month-end and year-end accounts closing related to Payroll, which include:

• Pre-Payroll activities including, input and update employee details and manage government claims.

• Payroll activities including, process payroll, process CPF, and manage payroll payments.

• Post-Payroll activities, including provision for bonus, manage month-end/year-end closing, submission of IRAS Tax Declaration Annual Form 8E, and answer employee payroll enquiries.

• Regular review on compliance to statutory requirements.

• Supports and provides advice in structuring and developing the team to ensure smooth and efficient day-to-day Payroll operations.

• Liaise with internal and external auditors and/or tax agents on payroll related matters.

• Acts as contact point to institutional Finance and HR Partners closely to ensure organizational readiness and capability to deliver business results.

• Handle ad-hoc projects as and when requested.

Requirements

• Min Diploma/Degree in Business Administration/Commerce/Accountancy/HR or equivalent

• Minimum 3- 5 years of relevant payroll experience

• Meticulous with an eye for detail

• Familiar with Employment and CPF Act

• Ability to work in a high transactional volume environment

Interested candidate, kindly send a copy of your resume to [email protected]



Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C459

• Provide receptionist duties at front counter
• Prepare and dispense medications
• Assist doctors during consultation and clinical procedures (if necessary)
• Ensure accuracy of clinical data entry into computer system
• Able to apply basic patient care
• Maintain filling system, coordinate appointments and other admin duties
• Liaise with various insuarnce company and make payment arrangement

Email: [email protected]

Whatsapp: 96503173

Telegram: @jesswongie

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

• Assist in reviewing and verifying GST compliance (billing related only) and accuracy.
• Follow up with customers on overdue payments and outstanding ensure consistency.
• Initiate and request for updates to customer master data
• Monitor and execute month end closing tasks, including the review of provisions for doubtful debts, checking cost centers expenses for potential wrong postings, etc.
• Review and approve balance sheet schedules, ensuring long-standing items are followed up and resolved.
• Review and approve journal entries to ensure accuracy and compliance with accounting standards.
• Other ad-hoc duties assigned from time to time.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

The Job:

• Responsible for managing, processing and reviewing the KYC information and documents for client onboarding or periodic review
• Work, coordinate and liaise across businesses and compliance units for timely completion of account onboarding and periodic review
• Follow thoroughly the KYC review with relevant parties

The Requirements:

• Min Diploma/ Degree with min 2-3 years of relevant experience
• Proficient in MS Office
• Good communication and interpersonal skills

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

Responsibilities:

• Maintain database to track service statuses and engagement rates
• Support and execute activities within the orientation weeks
• Support and work with various stakeholders and external vendors to ensure a smooth orientation process
• Maintain database to track engagement rates
• Support and execute activities for the student clubs such as providing its members support with planning events and activities
• Support and execute activities and membership applications
• Support and execute activities for the privilege program including working with external organizations to bring privileges and benefits for students such as discounts at retail stores and food and beverage outlets

Essential Skills Required

• Minimum Diploma with experience in events management
• Excellent interpersonal and communication skills
• Experience in events management

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Job Description:

• To perform KYC due diligence of new relationships and existing clients (periodical revisions) for Hong Kong, Singapore, China, Malaysia, Australia, Taiwan and Japan entities as a Maker or Checker;
• To liaise and coordinate with Front Office and Client Office Team on the collection of the KYC documents/information;
• To escalate complex cases to APAC Compliance and/or Head Office Financial Security for advice, clarification or validation where applicable;
• To provide guidance and sharing of KYC knowledge to the junior team members in the team and other departments;
• Inputting and Maintenance of the Static Data/Accounts of the Clients into the KYC Database;
• Ensure accurate and proper maintenance of statistics for timely MIS reporting/other ad-hoc reports and perform monthly reconciliation on the KYC Status versus Opened Accounts of the Existing Clients (when required);
• To work with Client Office to ensure deliverables is done in accordance with business’ priority
• To raise escalation early to respective managers when there is seen to be a potential issues
• Involve in active dialogue locally and globally (when needed) and participate in local and global transformation projects
• Participate in discussion and regular calls with stakeholders to go through statuses of Periodic Review cases
• To take part in Projects and perform UAT testing assigned by the Manager;
• To perform ad-hoc screenings and other duties assigned by the Manager

Requirements:

• 2-3 years of relevant experience
• Degree of a relevant discipline

How to Apply:

Interested applicants, please email your resume to [email protected]

Kindly note that only shortlisted candidates will be contacted.

Zoey Chng Chu Xin

CEI No: R24125496

Recruit Express Pte Ltd

EA Licence No: 99C4599

Housed in COMO Orchard on Bideford Road, COMO Metropolitan Singapore marks many firsts. The hotel is part of an integrated and immersive experience spread over 19 floors, bringing the best of COMO Group’s hospitality, fashion, wellness and cuisine in one prime destination. Savour outstanding international dining concepts, enjoy access to curated collections from multi-label Club 21, and discover wellness from within at the new COMO Shambhala urban flagship.

Tasks / Responsibilities

1) Accounts Payable Function

• Processing of creditors invoices
• Account for and verifies and validates all purchase orders, receive records (DO) and suppliers’ invoices (purchase invoices matching procedure).
• Ensure all invoices have proper supporting documents and authorization/approvalsbefore processing payment.
• Raising of payments– via cheque and electronic funds transfer
• Reconciliation of vendor accounts/investigation of variances
• Communicate with staff / creditors regarding outstanding invoices and payments.
• Input AP invoices and payments in the SUN system.
• Prepare reconciliation of accruals, prepayments, and other Balance Sheet item
• Prepare various monthly schedules and reports as and when requested
• Reconciliation of AP Aging with GL account as well as suppliers SOA, Input GST to Trial Balance on monthly basis.
• Liaise with internal and external auditor on AP related matters.
• Maintains proper records for all contracts and ensure that all contracts are promptly renewed before expiry date and update critical date-list
• Assist in other requirements and related matters that affects General Ledger and accounting of hotel fixed asset and inventory matters

2) Other tasks where required.

• Assist Accountant in a variety of ad hoc and / or special assignments when required.
• Assist in process improvements, ad-hoc projects

Responsibilities:

- Handle POS, Terminal, Broadband

- To Manage social media accounts such as Facebook and Instagram including inquiries and complaints

-Involving in the brainstorming, planning, organizing, and execution of campaigns

- To handle Customer Online Order

- Attend to day to day operation

Requirements:

- 5 days week (Mon to Fri / 9am to 6pm)

- Bilingual in both English and Mandarin (to liaise with Chinese speaking managers)

- Minimum GCE ‘O’ Level

-Knowledge on Photoshop

- Min/preferred years of working experience: 1 year

- Willing to learn and able to work in fast pace environment

- Independent and able to multi-task

- Must be Good in Co-coordinating work- Preferably experienced in F&B industry

- Good Team Player

- Alertness / Pro-active / Have an eye for things

- Only Singaporeans need to apply

Job Responsibilities:

• Responsible for accounts receivable/payable

• Monitor AR ageing reports and follow up on accounts receivable

• Perform monthly reconciliation such as bank, inventory, account payable reconciliation

• Perform quarterly GST reconciliation and submission

• Handle inter-company billing and settlements

• Handle company full-set of accounts

• Prepare audit schedules and liaise with auditor

• Any other ad-hoc duties as assigned by supervisor

Job Requirements:

• Minimum LCCI/Diploma in Accountancy or equivalent

• Minimum 1-2 years of relevant accounting and/or audit experience

• SAP B1 knowledge preferred

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

1. General Practitioners (GP) engagement

• Work with GPs and clinic staff to establish the referral workflow for PCN patients within their clinics

2. PCN Operations & Administration

• Provide support in annual audits
• Provide secretariat support for stakeholders’ and department meetings

3. Funds Management

4. Data Analytics and Reporting

Email: [email protected]

Whatsapp: 96503173

Telegram: @jesswongie

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

The Executive Assistant Manager, Rooms/Director of Rooms is responsible in managing all aspects of the Rooms Division including Housekeeping, Lobby Operations, Concierge, Raffles Butler and Floral Boutique at Raffles Singapore. He/she ensures the delivery of the Raffles Singapore guest excellence service experience throughout the entire guest journey meanwhile ensuring maximization of room revenue and productivity as well as developing managers and colleagues.

Primary Responsibilities

• Re-invents service every day to create the best guest journey – engaging, enticing, surprising, entertaining and fully individualised to each market and guest profile.
• Manages the Raffles Singapore guest experience by periodically reviewing and ensuring a seamless flow of processes together with the process owners; detects and evaluates possibilities for innovative enhancements.
• Supports all leaders within the division in upholding a flawless impression and perception of the Raffles Singapore services, products and colleagues through hands-on and smart operational leadership.
• Cooperates with the Finance team and ensures compliance of credit policies and procedures.
• Constantly identifies new revenue opportunities and improvement of existing revenue streams and upsell schemes.
• Ensures intelligent use of funds available by optimising spending yet ensuring availability of funds for needed improvements and new initiatives.
• Identifies and implements new opportunities for inter-hotel sales and in-house facilities.
• Seeks Constant improvement of quality in product and services.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) and Forbes standards, and aims to achieve the scores and goals set by management.