Scope of Services

The key services required are set out as follow:

Infocomm Club CCA Duties

• To support Infocomm Club CCA by providing training to the students on the use of AV equipment and media editing.

Audio-Visual (AV) Duties

• To carry out the work assigned by ICT Manager or HOD/SH ICT, act as the AVA Executive for the school and provide AV technical support for teaching and learning purposes as well as school events, including but not limited to setup of projection, sound system and control room operation.

• To perform servicing for AV equipment and maintain usage and service records of such equipment and assist in the maintenance of all AV equipment.

Event Support Duties

• To be the photographer and videographer to record footage and photos for school events.

• To edit, archive and update photo montages and videos for school.

• To setup AV equipment for school events.

Non-SSOE ICT Infrastructure Maintenance

• Technical Support and Troubleshooting: Provide day-to-day support for non-SSOE ICT hardware and software issues across the school under the instructions of HOD/SH ICT and ICT Manager. This includes managing device setups, troubleshooting connectivity issues, and ensuring smooth functioning of all non SSOE ICT equipment.

• Maintenance of ICT Resources: Oversee the inventory, maintenance, and timely updates of all non-SSOE ICT and AV equipment. This includes maintaining the security of school devices, ensuring software updates are applied, and managing equipment booking systems for staff and student use.

The personnel shall minimally have the following skills:

• Good relevant technical knowledge in AVA, including but not limited to setup of sound system, projectors, and others.

• Good relevant technical knowledge in videography, including but not limited to video filming, video editing and sound editing.

• Good relevant technical knowledge in photography, including but not limited to photo taking, photo editing and basic graphic design.

Qualification, Skill & Experience of the Contractor’s Personnel

The Personnel must be registered with the Ministry of Education throughout the contract period.

He/she shall minimally have the following qualifications and experience:

• A National Trade Certificate Grade II or equivalence in relevant discipline

• Minimum 1 year of working experience, in ICT related area or school(s), and in AVA implementations.

• Good track record in AVA and ICT support

Our esteemed client, an established MNC, is searching for a Logistics Executive:

Job Responsibilities:

• Coordinate shipments with transportation providers, freight forwarders, and third-party logistics partners to ensure high-quality, timely delivery.
• Communicate effectively with internal and external stakeholders to secure timely deliveries and achieve operational KPIs.
• Provide regular status updates on domestic and international shipments to support internal teams and external customers.
• Collaborate with finance, business partners, freight forwarders, and third-party logistics providers for accurate shipment arrangements, documentation, cargo release, and final deliveries.
• Work closely with freight and ocean forwarders to schedule shipments, track status, and ensure timely delivery.
• Collect, analyze, and report logistics data; collaborate with stakeholders to improve metrics and KPIs for efficient logistics management.
• Conduct monthly analyses of shipping data and present findings to management for informed decision-making.
• Perform trend analysis to identify needed corrective actions and drive implementation of improvements based on findings.
• Participate in initiatives aimed at enhancing daily logistics operations.
• Manage the freight bidding process by preparing RFQs, analyzing bids from carriers/providers, negotiating rates, and selecting cost-effective transportation solutions.
• Lead logistics project activities through Business Process Reengineering (BPR) initiatives to achieve organizational goals in collaboration with logistics project teams.
• Facilitate collaborative logistics activities by coordinating meetings among regional factories to promote information sharing, process improvement, and innovation.
• Drive a culture of continuous improvement in logistics practices across factory locations in Asia while encouraging creativity.
• Ensure accuracy of product HS Codes and tariff descriptions by referencing Japan's HS codes; collaborate with Sales and Regional management for updates or changes.
• Monitor compliance with regulatory requirements related to shipping practices.

Job Requirements:

• Min Diploma or degree in Logistics, Supply Chain Management, or a related field.
• Min 2-3 years in logistics or supply chain, ideally within the manufacturing sector.
• Ability to analyze logistics data for informed decision-making.
• Experience in negotiating rates with carriers and service providers.
• Knowledge of Excel, PowerPoint, and Word is required.
• Knowledge of DX/BPR/RPA Systems: Familiarity with these systems is advantageous.
• Understanding of Regulatory Requirements: Knowledge of customs regulations, shipping laws, and compliance standards relevant to logistics.

Additional Information:

• Salary: Up to SGD 4,300 +AWS +VB (Around 2 Months)
• Working Location: North

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

[email protected]

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)

Job Responsibilities:

• Talent Acquisition: Manage end-to-end recruitment processes for teaching and non-teaching staff. Apply for work passes (EP/SP/WP) for foreign talents when necessary.
• Training & Development: Plan and organize internal and external training sessions to support the continuous development of employees.
• Onboarding & Offboarding: Coordinate and manage onboarding and offboarding procedures, including processing relevant documentation.
• Employee Engagement & Culture Building: Plan and execute employee engagement activities such as team-building events, birthday celebrations, and company outings etc.
• Payroll Administration: Process payroll for part-time teachers, ensuring timely and accurate payments.

Requirements:

• Minimum Polytechnic Diploma in Human Resources, Business Administration, or a related field.
• 1-3 years of HR generalist experience, preferably in the Education sector.
• Strong communication, organisational, and time management skills.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Responsibilities

• Day-to-day IT helpdesk support, hardware setups, etc
• Server Administration and Network/Firewall/VPN maintenance
• Manage and configure POS and ERP system settings
• Support and manage store opening projects across multiple regions
• Liaise with HQ IT for all group initiatives, protocols and systems implementation

Requirements

• Degree/Diploma in Computer Science or related studies with 3 – 5 years or more working experience
• Good experience in Windows, Networking and Firewall administration, maintenance and technical support
• Must have experience working in Retail and/or F&B industry.
• Must have working experience in at least one POS and/or ERP systems
• Experience in configuring and troubleshooting network connectivity issues
• Good communications and problem-solving skill
• Team player and be independent in executing work-related jobs.
• Occasional travelling might be required

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

1. Ensures that all staff are properly train and all have tools and equipment needed to effectively carry out their respective job duties.

2. Ensure that high standards of sanitation, cleanliness and safety are maintained throughout all kitchen areas at all times.

3. Cooks or directly supervises the cooking of items that require skillful preparation.

4. Establishes and maintains regular cleaning and maintenance schedules for all kitchen areas and equipment.

5. Maintain close control over store supply of all the kitchens, ensuring adequate inventories of food items, and recipes/costing are established and updated.

6. Other ad-hoc duties as assigned.

Job Requirements:

1. Friendly and enjoys meeting people.

2. Preferably with experience in F&B sector.

3. COFFEE SHOP ENVIRONMENT

4. NIGHT SHIFT

5. Must be able to work on weekends and public holidays.

6. Staff Meal will be provided.

ROLE

 To bring in quality business and increase Company’s market share in the security industry.

RESPONSIBILITIES

 To achieve the sales target set by the company.

 Ensure payments are received; and settle any dispute that may arise.

 To handle yourself professionally so as to upkeep the image and prestige of the company.

 Provide on the ground support for sales team as they generate leads and close new deals.

 To communicate and ensure that the installation contractors and our project team are familiar with the requirements of the projects, and to see to it that the job is properly and professionally carried out.

 Develop plans for the sales team to acquire new customers or clients, through direct sales techniques, cold calling, and business to business marketing visits.

 Submit daily activity report to Sales Manager

 To attend daily meeting and provide updates

 To perform Technical work when required

 To perform research and development on new products

 Any other duties assigned by Head of Department

Job Description:

· Responsible for preparation and closing of monthly and annual financial statements

· Support forecasting and budgeting exercise, Project P & L as per corporate guidelines

· To assist and perform the daily accounting and administrative duties such as putting

up cheques for payments.

· Ensure timely, accurate month-end closing and financial reporting to Management

· Responsible in administering and issuing invoices to the customers.

· To gather and handle all petty cash transactions and also posting of all Accounts

accurately by entering into the Computerized Systems.

. To attend to the External Auditors and to be involved and participate in the Annual

Stocktaking

. Coordinate and liaise with external parties like external auditors, tax agents, corporate secretarial agents, local tax and government authorities where required.

. To attend to the External Auditors and to be involved and participate in the Annual Stocktaking

. To be a witness in taking the weights or data in the work process, whenever necessary.

· Assist in new processes and system implementation when required

· General admin support such as answering phone call.·

· To perform any other duties as and when assigned by the Superiors

- 5 day work-week from 8am to 5.45pm

- Able to start work immediately

Description

• Generate daily sales report and reconcile report with cashless service providers.

• Perform daily bookkeeping transactions for AP/AR.

• Maintain accurate entry postings, financial records and statements.

• Manage general ledger and update on audit schedule.

• Perform monthly bank reconciliation, month-end closing and year end closing.

• Prepare monthly financial statements, reports, consolidation balance sheet and P&L statements.

• Handle reconciliation and inter-co transactions.

• Liaise closely with suppliers and customers for payment related matters.

• Analyse accounts transactions and provide accurate, timely GST reports for IRAS filing.

• Responsible for yearly financial audit and work closely with tax agent and auditors.

• Liaise with government authorities and complete all government statistical surveys.

• Prepare monthly Management accounts for Directors.

• Prepare official documentation to government agencies for claim submission.

• Any other duties as assigned by the superior

Requirement

• Degree in Accounting with ACCA certification or equivalent.

• Preferably experience in F&B industry.

• Prior experience in managing full set of accounts and voluminous transactions.

• Excellent knowledge of accounting terms and language.

• Proficient in Advance Microsoft Excel.

• Good communication skills.

Description

• Generate daily sales report and reconcile report with cashless service providers.

• Perform daily bookkeeping transactions for AP/AR.

• Maintain accurate entry postings, financial records and statements.

• Manage general ledger and update on audit schedule.

• Perform monthly bank reconciliation, month-end closing and year end closing.

• Prepare monthly financial statements, reports, consolidation balance sheet and P&L statements.

• Handle reconciliation and inter-co transactions.

• Liaise closely with suppliers and customers for payment related matters.

• Analyse accounts transactions and provide accurate, timely GST reports for IRAS filing.

• Responsible for yearly financial audit and work closely with tax agent and auditors.

• Liaise with government authorities and complete all government statistical surveys.

• Prepare monthly Management accounts for Directors.

• Prepare official documentation to government agencies for claim submission.

• Any other duties as assigned by the superior

Requirement

• Degree in Accounting with ACCA certification or equivalent.

• Preferably experience in F&B industry.

• Prior experience in managing full set of accounts and voluminous transactions.

• Excellent knowledge of accounting terms and language.

• Proficient in Advance Microsoft Excel.

• Bilingual in both English and Mandarin languages is required (in order to generate and read reports and liaise with all English and Mandarin speaking suppliers and internal customers.)

An Established Shipping Company based in Singapore & China is looking for Accounts Executive

• Min Diploma in Accounting

• Min 5-yr relevant experience

• Responsible for invoicing

• Handling Partial AP/AR

• Responsible for financial and managerial reporting, audit, tax and

banking related matters

• Responsible for the full spectrum of accounting activities

Job Description:

• Handle daily administrative tasks
• Sorting incoming mails
• Filing and sorting out documents
• Handle all incoming phone calls & filling
• Perform a variety of ad-hoc tasks as assigned from time to time
• Dedication at work is a must! Meticulous at work
• Oversee and coordinate all administrative activities

Requirements:

• Diploma or equivalent in in relevant field of studies
• Can communicate in Mandarin to liaise with Mandarin speaking counterparts
• Good attitude, Meticulous & able to work independently
• Proficient in MS Word & Excel
• Team player with pleasant disposition and excellent interpersonal & communication skill

AEDAS is a leading global design practice dedicated to creative excellence and diversity in the built environment. We are a global platform for the most talented architects and designers, focused upon delivering locally-celebrated solutions for cities, communities and clients. Our global network of 11 offices forms a diverse staff base with skills across all sectors in architecture, interior design, building consultancy, master planning, landscape and urban design.

To support our continuous growth and expansion in Asia, AEDAS Singapore is seeking a committed candidate for the following position:

Position: Accounts Executive

As an Accounts Executive, you will play a vital role in supporting the day-to-day accounting activities and group/statutory reporting of 2-3 entities. We're looking for a dynamic individual with strong competencies and technical skills. You are someone who thrive in a fast-paced environment, possess excellent time management and organizational skills and are motivated to learn and grow in your role.

Key Competencies:

• Communication: Listens actively, shares information clearly and communicate effectively through both oral and written communication.
• Collaboration: Team player who can work collaboratively with people and teams within the business and with external parties.
• Problem-Solving: Ability to identify, communicate and resolve issues effectively and efficiently.
• Attention to Detail: Meticulous in recording accounting entries correctly and completely, ensuring accuracy in financial reports. Good understanding of accounting, taxation and other statutory compliance requirements applied to your work.
• Financial Analysis: Ability to understand and analyze financial data and provide explanation and communicate insights.
• Personal effectiveness: Able to organise work to be completed according to deadlines, multitask, organise and good time management. Ability to handle high volumes and adapt quickly to changing priorities and requirements.

Key Responsibilities:

• Accounts Receivable: Invoicing & Collections
• Accounts Payable: Record supplier/consultant invoices & payments
• General Ledger & Fixed Asset: Journals, reconciliations, month-end closing
• Statutory: GST & any other indirect tax returns, audit, tax, and corporate secretarial matters
• Group reporting: Daily, weekly, monthly
• Liaise with project team, customers, suppliers, auditors, tax agents & bankers
• Other duties as assigned

Requirements:

• Minimum Diploma in Accounting or equivalent
• At least 5 years of relevant working experience in accounting & finance
• Proficient in Microsoft Office software
• Experience in Microsoft Dynamic accounting system would be an advantage
• Prior experience in outsourced accounting services company or MNC group finance handling multiple entities for advertising, consultancy, services will be highly relevant.

Please submit a copy of your CV including your current salary, expected salary and notice period to [email protected].

Mon to Fri: 8:30am to 5:30pm

Key Role Responsibilities

• Providing IT technical and administrative support for a variety of company software application and company hardware including setup & troubleshooting

• Providing technical support in pre- and post-implementation and maintenance for existing systems and IT related projects

• Conducting training to staffs when required

• Continuously analysing, identifying & executing value creation opportunities for our Integrated IT system

• Working closely with relevant stakeholder for IT related improvement and issues

• Basic knowledge in Active Directory and Microsoft 365 administration

• Server and infrastructure knowledge

• Working on Ad hoc projects and other IT related matters

Requirements

• Preferably Diploma/Degree in Information Technology, Computer Science or related discipline

• Minimum 2 years of relevant IT work experience.

• Possess knowledge and Experience in IT infrastructure such as ERP system optimisation, managing ERP enhancement requirements, servers etc

• Good knowledge of standard Microsoft Products with emphasis on Windows and Office programs

• Able to multi-task and have good time management skills

• Able to develop a good working relationship with all levels of users

• Able to work independently and self-directed

• Your passion for learning and growing will be a highly considered

• Full scope of finance operation include AR, AP and GL.
• Preparation of Corporate tax submission
• Deal with auditor, tax agent and secretary and law regulatory.
• Familiar with MYOB accounting software
• Collaborate with other department to create project budgets
• To assist purchases and other duties

Requirements:

• Bachelor / Master Degree in Finance and Accountancy
• At least 2 years if working experience
• Good communication and written skill
• Independent and able to provide sound judgement

Roles & Responsibilities

•To Identify target markets and sales opportunities (Foreigners and expatriates residing locally)
•Develop relationships with targeted market segments (Foreigners and expatriates residing locally)
•Build and maintain targeted client bases, keeping current client plans up-to-date and acquiring new clients on an ongoing basis
•Maintain relationship with clients and prospective clients by contacting/meeting with them periodically
•Explaining/Giving advice to clients and prospective clients the types of services / investment products
•Recommend financial planning strategies to clients to achieve their financial goals and objectives

Requirements

•Diploma/ Degree holder in any discipline
•Prior working experience
•Excellent interpersonal skills and leadership potential

Job Description:

1. Schedule and assign specific duties/roles to cleaners and lead team members to perform cleaning activities. Ensure cleaners adhere to the cleaning standard and procedures.

2. Experience in operating cleaning machines such as scrubbers, hi-jet, etc.; and providing training to cleaners when necessary.

3. Control and monitor the usage of cleaning materials to avoid or minimize waste and/or misuse.

4. Daily report to operations manager on the job site situation

5. Help operations manager and be the first contact person to handle any complaints and feedback from Clients.

6. Any other duties assigned by operations manager.

Job Requirements:

1. At least 2 years' experience in a similar role in the cleaning sector.

2. Hardworking attitude, able to work at height and move 20 Kgs of weight.

3. Able to work overtime including weekends and public holidays; willing to alternate between Night and Day shift when required.

4. Will and able to work at island-wide locations at short notice.

5. Able to use simple Office Software and willing to undertake paperwork duties as well.

6. Good attitude and hard work. Must be physically fit.

7. Long hour standing jobs.

8. Can communicate in English & Mandarin.

Job Description:

1. Schedule and assign specific duties/roles to cleaners and lead team members to perform cleaning activities. Ensure cleaners adhere to the cleaning standard and procedures.

2. Experience in operating cleaning machines such as scrubbers, hi-jet, etc.; and providing training to cleaners when necessary.

3. Control and monitor the usage of cleaning materials to avoid or minimize waste and/or misuse.

4. Daily report to operations manager on the job site situation

5. Help operations manager and be the first contact person to handle any complaints and feedback from Clients.

6. Any other duties assigned by operations manager.

Job Requirements:

1. At least 2 years' experience in a similar role in the cleaning sector.

2. Hardworking attitude, able to work at height and move 20 Kgs of weight.

3. Able to work overtime including weekends and public holidays; willing to alternate between Night and Day shift when required.

4. I am willing and able to work at island-wide locations at short notice.

5. Able to use simple Office Software and willing to undertake paperwork duties as well.

6. Good attitude and hard work. Must be physically fit.

7. Long hour standing jobs.

8. Can communicate in English

• Invoicing to customers
• Assist on full set of accounts, including accounts receivable/payables, claims
• HR and payroll matters
• GST Reporting
• Payment of withholding tax
• Closing of accounts
• Annual Reporting and Xbrl filing
• Preparation of reports for managment
• System improvement work
• Other Ad-hoc administrative duties as assigned.

Requirements

• Diploma or degree in Accountancy
• Microsoft Office, Xero Accounting and XBRL knowledge
• Team player with proactive style, takes initiative in job and able to work under minimal supervision.
• Meticulous, well organised with good time management

Monday - Friday, 9pm - 6pm

Location: Raffles Place

Responsibilities:

• Handle administrative duties (checking of paperwork, filing, etc)
• Replying to emails to clients and relevant departments
• Ensure timely premium payments by clients
• Process claims and provide updates to clients on claim status
• Prepare necessary paperwork for new business opportunities
• Generate proposals and quotations tailored to client needs
• Prepare forms for clients
• Act as a liaison between clients and back-end staff
• Basic compliance duties
• Other ad-hoc duties assigned

Requirements:

• Proficient in English and Mandarin to speak with Mandarin speaking clients
• Meticulous, takes initiative and has good communication skills.
• IT savvy (Microsoft Excel, Words, Power Point)
• Preferably at least 1-2 years of insurance admin experience
• Able to work under pressure
• Ability to take initiative and anticipate needs
• Reliability and dependability in fulfilling tasks
• Resourcefulness in addressing challenges

Job Description:

• Assist in day-to-day accounting operations including data entry, invoicing and payment processing, fixed assets.
• Accounts receivable
• Generate monthly billing to customers from accounting system
• Address billing discrepancies and disputes, generates credit notes and rebilling
• Proactively follow up on outstanding bills to ensure timely collection
• Accounts payable
• Check supplier invoices to supporting documents.
• Prepare and process expense reimbursements.
• Initiate regular payment runs in accounting system and bank portal.
• Maintain and update customer and supplier database in accounting system.
• Support general ledger maintenance.
• Coordinate and liase with internal parties to support inter-company activities.
• Assist preparation of financial reports.
• Assist preparation of balance sheet schedules.
• Assist preparation of bank reconciliations.
• Assist preparation of GST reports.
• Support finance department with external/internal audits as required.
• Support finance department in ad-hoc projects and administrative tasks.

Skills:

• Technically proficient with MS Office (especially Excel) and have working knowledge of Xero accounting software (preferred).
• Strong attention to detail and accurancy.
• Good organisation and time managment skills.
• Ability to work independently and as a part of a team.

About Utrust Biz Solution

Utrust Biz Solution is a dynamic and client-focused company dedicated to providing seamless business solutions. We pride ourselves on delivering excellent service and building long-lasting relationships with our clients.

Job Overview

We are looking for a meticulous and professional Administrative Executive to join our team. This role is vital in ensuring smooth client interactions and accurate documentation. The successful candidate will be highly organized, detail-oriented, and possess excellent communication skills to effectively liaise with clients and manage administrative processes.

Key Responsibilities

Client Servicing:

• Act as the primary point of contact for clients, ensuring prompt and professional communication.
• Gather, review, and verify necessary documents from clients for submissions.
• Provide clear instructions to clients regarding documentation and timelines.

Administrative Duties:

• Prepare and organize client documents for submission, ensuring accuracy and completeness.
• Maintain and update client records and databases.
• Coordinate schedules and meetings between clients and internal teams.
• Ensure proper filing and documentation of client-related paperwork.

Team Collaboration:

• Work closely with internal teams to ensure all client requirements are met on time.
• Assist with ad hoc administrative tasks as required to support the team.

Requirements

• Education: Minimum Diploma or equivalent in Business Administration, Management, or a related field.
• Experience: At least 1-2 years of experience in an administrative or client-facing role. Prior experience in document preparation or business services is an advantage.
• Skills:
  Excellent verbal and written communication skills.
  Strong organizational and time-management skills.
  Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  Attention to detail and ability to maintain confidentiality.
• Attributes:
  Client-focused mindset with a proactive approach.
  Professional demeanor and ability to multitask in a fast-paced environment.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• A supportive and collaborative work environment.

- Responsible for the installation and repair of modular infrared sauna system

- Assist in after-sales arrangements and liaison with customers

- Assist in ordering and stock management

Responsibilities:

• Lead and supervise a team of Room Attendants
• Schedule and assign daily tasks to ensure all areas are cleaned and maintained.
• Ensure that all cleaning tasks are carried out to the highest standards of cleanliness and hygiene.
• Conduct regular inspections of guest rooms, common areas, and other designated spaces.
• Implement and enforce cleaning procedures and protocols.
• Keeping track with inventories to ensure sufficient stocks and supplies for the smooth operations of the department
• Inspects all rooms of the assigned area daily to ensure that all furnishings, facilities, and equipment are clean and in good condition
• Monitors and controls Housekeeping tasks, such as lost and found, key control, security, and emergency procedures that help maintain the health and security of personnel and guests.
• Anticipate and maintain all equipment and supplies and assure their availability. Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools.
• Regular follow up trainings to ensure consistency in cleanliness standards

Requirements:

• 2 to 3 years’ experience in similar capacity.
• Strong planning and organising skills.
• Eyes for details especially for cleanliness and room presentations.
• Able to work independently, reliable, self-motivated.
• A fun loving and good team player who can work and respect colleagues with different cultural background.

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Supervisors.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

SUMMARY:

Responsible for the daily shift operations of Housekeeping and Internal Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Coordinates the housekeepers and works as a team, creating a positive environment.

TASKS & RESPONSIBILITIES:

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
• Plan the staff needs to support the team

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Cleaning Materials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
• Housekeeping Tracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and best practices.
• General Housekeeping - Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, uniform control, inventory management, room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.
• EIWO (Everything In Working Order) - The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.
• Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.
• Preventative Maintenance - Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.