Responsibilities:

• Maintain and develop good rapport with customers
• Work closely with sales team
• Generate Sales Reports for Company
• Check and update spare parts inventory
• Receive and record incoming shipment
• Allocation of spare parts to designated location
• Prepare shipping documentation and arrange delivery with courier companies
• Advise tracking details to customers accordingly

Requirements:

• Diploma or Degree in any discipline
• Min 2 years of working experience
• Positive, can do attitude
• Technical background will be an advantage
• Team Player

Queenie Chua

R24125459

Responsibilities:

1. Provide general legal advice on property related matters to our salespersons.
2. Represent the Company on the claims matter in Small Claims Tribunal.
3. Attend Mediation sessions to resolve commission disputes.
4. Handle feedback from our salespersons and consumers.
5. Handle debt recovery and collection matters.
6. Drafting legal documents.
7. Perform any other adhoc assignments as and when assigned in support of the department.

Requirements:

1. Minimum Diploma in Business Admin / Law.
2. Preferably some years of working experience in the similar capacity.
3. Fresh graduates are most welcome to apply.
4. Training will be provided to handle the different aspects of legal matters.
5. Good knowledge in contract and real estate law will be advantageous.
6. Good drafting and negotiation skills.
7. Bilingual in both English and Chinese language as required to handle Mandarin speaking customers / salespersons.

Benefits

• Conducive and Friendly Work Environment.
• Great Career Progression.
• Work from Home Leave
• Annual Leave up to 21 days
• Festive Leave up to 3 days
• Medical & Insurance benefit
• Birthday Leave & Birthday Voucher
• Dress Code: Smart Casual

Other Information

• Working Location : Toa Payoh, (HDB Hub near Toa Payoh MRT Station)
• 5-day work week, Mondays to Fridays : 9.00am to 6.00pm

Interested candidates are invited to submit a comprehensive resume, stating the current and expected salary, date of availability via APPLY NOW button.

We regret that only shortlisted applicants will be notified.

Job Info:

• Monday to Friday 9 - 6
• Location: Sembawang

Responsibilities:

• Generate leads through various channels such as cold calling, networking, and referrals.
• Identify potential clients and understand their needs and requirements.
• Present and demonstrate our products/services to prospective customers.
• Negotiate and close sales deals to achieve monthly and quarterly sales targets.
• Build and maintain long-term relationships with clients by providing excellent customer service and support.
• Coordinate with other stakeholders to ensure alignment of expectations and project completion within schedule.
• Prepare paperwork, such as quotations, sales orders/purchase orders, and reports.
• Work with Procurement Team to obtain the best price and terms to close sales.
• Monitor and report on project progress, performance, and issues, and take corrective actions as needed.
• Related ad hoc duties as necessary.

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

EA License No: 24C2352
EA Personnel No: R24123724
EA Personnel Name: Tiffany Ng Xin Yi

Responsibilities:

• Preparation of management accounts for monthly and yearly closing
• Preparation of accounting schedules and documentations for audit purpose
• Overseeing and managing payables/receivables processing
• Cash flow management
• To maintain inter-co transactions and monitor reconciliations
• Manage the day-to-day operation
• Liaise with auditors, tax agent, company secretary, and bankers
• Other administrative duties as assigned

Requirements:

• Bachelor Degree in Accounting / Accounting qualifications or equivalent
• 2 years working experience preferred
• Meticulous, able to handle stress & multi-tasking
• Possess Strong Interpersonal Skills & Highly Independent

Job Responsibilities

· Manage sales/purchase order and issuance of contract by using in house system to ensure accuracy

· Handle risk management of market movement, customer credit monitoring & application, contracts and inventories

· Develop strong business building relationship with existing accounts and expand new sales/purchase accounts in both local & overseas markets

· Liaise with suppliers and customers to plan and manage logistics processes including freight forwarding, insurance and etc. according to the contractual requirement.

· Management of budget and accounting issues within the department and provide guidance to sales coordinators in daily administrative duties

· Any other duties assigned from time to time

Job Requirements

· Minimum Degree qualification in Business or related field

· Minimum 3 years of working experience in London Metal Exchange (LME) Listed commodity Trading (if possible)

· Able to multi task and work independently in a fast paced environment

· Good analytical skills, negotiation and communication skills

· Team player, good attitude and positive thinking towards change

· Proficiency in Microsoft Office

· Able to travel and stay for the meeting and checking the production in the factory and mine including such as S.E.Asia, India, China and Africa etc.. occasionally

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No. 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Our Client is a leader in the Manufacturing MNC. Due to their current expansion plan, they are looking for a Production Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibility:

• Responsible in production planning and control processes
• Handle manpower allocation/planning and participate in HR-related activities.
• Manage order processing and related documentation tasks.
• Work closely with Sales and Quality departments to resolve production issues.
• Track and monitor production schedules to meet delivery timelines.
• Prepare and submit detailed monthly production reports.
• Involve in process improvement initiatives.
• Any other ad-hoc duties as assigned.

Requirement:

• Minimum Diploma in Engineering related studies or equivalent
• Minimum 2 years relevant experience
• Proficient in Microsoft Office application

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Job Description

• Industry/ Organization Type: Manufacturing/ Production
• Position Title: Production Assistant/ Production Coordinator
• Working Location: North (a few bus stops away from Canberra MRT)
• Working Hours: Monday to Friday, 8.30am to 5.30pm
• Salary Package: Basic + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Request raw materials daily from the warehouse and suppliers according to the required schedule
• Monitor daily consumption of raw materials and warehouse inventory
• Coordinate with Purchasing and Suppliers on order placements and delivery schedules
• Oversee daily inventory on the Production Floor (PF)
• Manage and control a portion of label bags
• Prepare month-end stock report for the production floor
• Perform other duties as assigned

APPLY NOW!!!

• At least GCE “O” Level or its equivalent.
• Minimum 1 year of related working experience in manufacturing environment would be a plus.
• Training provided to inexperienced candidates.
• Computer literate, especially MS Office (Excel)

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #70650 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description:

• Lead a group of production technicians to make sure that processes are carried out safely and effectively.
• Develop process improvements to effectively utilize equipment and materials to maximize production.
• Provide day-to-day technical and engineering support for production department to ensure maximum production.
• Implement cost reduction initiatives while maintaining high quality standards.
• Develop and facilitate training for operations group such as with operating procedures, safety/environmental protocol, new/revised processes, and equipment.
• Stay current with product specifications, engineering technology and production processes.

Job Requirement:

• Good interpersonal and communication skill
• With production executive/engineer experience in manufacturing industry
• Preferable from chemical product manufacturing background
• Dedication to continuous improvement and sound prioritization skills
• Detail-oriented and extremely efficient

AngelineMah
Reg No: R2096146
One Vogue Pte Ltd
EA License: 19C9629

Job Description

• Industry/ Organization Type: Manufacturing
• Position Title: Production Planner / Materials Planner
• Working Location: Serangoon
• Working Hours: 5 days (Monday to Friday, 8.30 AM – 6 PM)
• Salary Package: Basic Salary up to $4,500 + OT + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Material planning based on production requirement
• Plan and manage inventory at the optimal level
• Monitor production schedule to meet on-time delivery
• Work with the testing team and arrange production staff to work according to the production schedule
• Other ad-hoc duties as assigned

APPLY NOW!!!

• Minimum Diploma in Manufacturing/Production/Electronics Engineering
• Minimum 1 year in the electronics manufacturing industry
• Able to communicate and work closely with internal customers, purchasing team and sub-contractors
• Material planning for production requirement
• Experience with ERP and MRP

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65258 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C016 | Angel Lim | EA Reg No: R1769781

Job Description

• Industry/ Organization Type: Manufacturing
• Position Title: Production Technician/Production Operator
• Working Location: Kallang
• Working Hours: 5 days (9.00 am – 6.00 pm)
• Salary Package: Basic $2,500 + AWS + Performance Bonus
• Duration: 2-Year Contract (Renewable)

Key Responsibilities

• Participate in production activities, including executing production tasks and improving production processes.
• Set up and improve production workflows, standards, systems, and training programs to ensure accurate on-site operations.
• Continuously enhance field operation processes, system methods, and operation techniques to boost production efficiency and capacity.
• Ensure timely delivery by monitoring orders, identifying issues causing delays, and implementing solutions to meet production targets.
• Address abnormal issues in the warehouse, coordinate with the quality team to resolve them, and implement measures to prevent recurrences.
• Handle other tasks assigned by superiors, including leading or supporting departmental and company-wide projects for successful completion.

APPLY NOW!!!

• A minimum qualification of NITEC.
• Minimum 1 year of experience in electronics manufacturing or logistics.
• Knowledgeable about communication products, lean production, and site management.
• Proficient in WORD, EXCEL, and basic networking.
• Strong organizational and coordination skills; team player with initiative, responsibility, and efficient problem-solving abilities.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67137 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

1. Supervise and Lead Production Staff:Manage a team of food production workers, chefs, and kitchen staff.
   Assign tasks, provide training, and ensure staff comply with food safety, quality, and sanitation standards.
   Foster a positive and efficient work environment.
   
2. Food Production Management:Oversee day-to-day food production processes to ensure timely, high-quality, and cost-effective output.
   Manage production schedules and ensure deadlines are met.
   Adjust production processes as needed to meet changing demands or resolve issues.
   
3. Quality Control:Ensure all food products meet company standards and comply with food safety regulations
   Monitor product quality and consistency, conducting regular inspections and quality checks.
   Implement corrective actions if food safety or quality standards are compromised.
   
4. Inventory and Resource Management:Monitor and manage inventory levels of raw ingredients, supplies, and finished products.
   Ensure that resources are used efficiently, and waste is minimized.
   Collaborate with procurement teams to order ingredients and materials in a timely manner.
   
5. Process Improvement:Analyze production processes to identify opportunities for improvement in efficiency, productivity, and cost reduction.
   
6. Health and Safety Compliance:Enforce health and safety regulations in the workplace, ensuring all staff adhere to sanitation and hygiene protocols.
   Ensure proper handling, storage, and disposal of food products and waste.
   
7. Cost Management:Track production costs and work to stay within budget.
   Identify cost-saving opportunities while maintaining product quality.
   Prepare reports on production costs and recommend cost-effective solutions.
   
8. Collaboration and Communication:Work closely with other departments (e.g., sales, marketing, distribution) to ensure production meets demand and product specifications.
   Communicate with suppliers and vendors to ensure the timely delivery of quality ingredients and materials.
   Provide regular updates to upper management on production performance, challenges, and opportunities.
   

Roles & Responsibilities

· Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally

· Analyze staff evaluations and feedback to improve the customer’s experience

· Project future needs for goods and cleaning products; order accordingly

· Oversee health code compliance and sanitation standards

· Seek ways to cut waste and decrease operational costs

· Generate weekly, monthly, and annual reports for the management

· Train new employees and provide ongoing training for all staff

· Attend quarterly P&L meetings

• Lead Generation: Identify and qualify potential sales leads through various research methods, including outbound prospecting, inbound inquiries, and marketing campaigns.
• Customer Engagement: Initiate contact with prospects and maintain ongoing communication to understand their needs, address questions, and build relationships.
• Product/Service Knowledge: Develop a deep understanding of the company's products or services to effectively convey their value to potential customers.
• Sales Presentations: Deliver compelling sales presentations, both virtually and in writing, to demonstrate the benefits and features of the product or service.
• Negotiation and Closing: Work to understand customer requirements and tailor solutions to meet their needs. Negotiate terms and close deals to meet or exceed sales targets.
• Pipeline Management: Maintain an organized sales pipeline, track opportunities, and provide regular updates to management on the status of leads and deals.
• Sales Reporting: Prepare and submit sales reports, forecasts, and other relevant data to management to inform decision-making and strategy.
• Customer Relationship Management (CRM): Utilize CRM software to keep detailed records of customer interactions, track progress, and schedule follow-up activities.
• Market Research: Stay updated on industry trends, competitors, and customer preferences to adapt sales strategies accordingly.
• Other ad-hoc work assigned by the manager from time to time.

Qualifications and Education Requirements:

• Minimum Technical Institute / Diploma
• At least one year of relevant working experience is preferred.
• Fresh graduate with strong background in related engineering discipline will also be considered.

Requirements:

• Excellent communication and negotiation skills.
• Proficiency in Microsoft word, PowerPoint, Excel and Outlook.
• Fresh Graduates are also welcome to apply

We’re seeking a proactive digital marketing executive to collaborate with internal teams, and effectively communicate with clients. Your expertise will help enhance lead generation, brand engagement and conversions across digital channels. We’re passionate about all things digital and expect that you will be too.

You take ownership of the campaigns you run and love to drive meaningful metrics to the next level. Armed with strong knowledge in analytics mechanisms, you are adept at identifying both issues and opportunities, deploying optimizations to continually better each campaign.

You have a keen eye for details, excellent communication skills, and have at least 1 year of relevant experience in digital marketing. You thrive on collaboration, demonstrate proactivity and leadership, manage your time and priorities with ease, enjoy learning new things, and can execute to a very high standard.

• Collaborate with writers, designers, developers, and other relevant members to ensure timely delivery of high-quality digital content
• Effectively communicate with clients by providing updates on project timelines and addressing concerns promptly.
• Use project management tools to organize tasks, track progress, and ensure smooth project execution. Collaborating with team members to address bottlenecks and enhance efficiency.
• Conduct quality checks, ensure content meets quality standards, aligns with client expectations, and adheres to brand guidelines.
• Provide timely reporting, for client’s campaigns. prepare and handle reporting/data analysis & identify growth opportunities.
• Finding opportunities for renewals, upsell and cross-sells.

Requirements:

• 1 years of agency experience in managing campaigns across multiple industries and market segments, with SEO fundamental knowledge
• Competent in Google Analytics, Google Search Console and popular research Tools such as AHREFS, SimilarWeb, SEMrush
• Detail-oriented and committed to excellence, you take pride in delivering high-quality work and value craftsmanship in everything you do.
• Excellent writing, communication, and presentation skills
• Good project management skills with experience in resource planning and timeline management.
• (Bonus) Client servicing role in prior career
• (Bonus) Experience with Content Management Systems (Wordpress / Drupal / Wix)

Culture:

Pixel Mechanics is a Digital-first, people focused agency in Singapore. We are passionate to bring about intelligent digital products, engaging experiences, and outstanding results for amazing clients around the world. Our company culture is one of passion, empowerment, and action over talk. We are pragmatic, business savvy that equates to fun and hardwork. There are no passengers at Pixel Mechanics, our team is jam-packed with industry-leading specialists spanning the digital spectrum.

Job Purpose:

• Hands-on experience with knowledge of full spectrum of accounts
• Efficiently undertake a range of duties related to the accounting/bookkeeping/treasury function of the business.

Key responsibilities:

1) Perform full spectrum of Accounts Payable, Accounts Receivable and fixed asset function for several legal entities including invoice posting

2) Ensure all disbursements for vendor invoice and staff claims are processed timely and accurately and comply to policies and regulations

3) Work closely with other functions to proactively manage and resolve payment and receivable issues effectively and efficiently

4) Cash management including funding requirement and managing cashflow

5) Prepare month-end reconciliations and journals

6) Assist Snr Accounts Executive in month end closing

7) Assist in-country compliance with government regulations including external audits and tax returns

8) Any other ad-hoc tasks from management

Requirements:

a) Accountancy in Diploma/Degree or equivalent certificate

b) At least 2 years of general accounting experience is advantageous

c) Has prior working experience with China accounts will be preferred.

d) Knowledge of VAT/GST and withholding tax is advantageous

e) SAP Business one experience will be advantage.

f) Knowledge of Microsoft Office. Computer literate with the ability to learn new software applications.

g) Positive working attitude with a high level of initiative

h) Good interpersonal and communication skill

i) Meticulous, able to work independently as well as in a team

j) Work requires willingness to work a flexible schedule.

4) Senior HR Excecutive

• Full spectrum of HR duties including payroll for 55 headcounts
• Monthly daily attendance sheet/KPI /payroll report to be given to the Group HR Mgr in China's Office
• CPF Contributions
• FWL Contributions
• Familiar with MOM website for WPOL and EPOL application/issuance/cancellation of WP/EP
• Maintainence of Worker's confidential information including Bank Account
• Prepare monthly payroll and pass to Accountant for processing
• Monitoring of all staff AL/MC/Childcare/NS Leaves/Maternity Leaves
• Follow up with One NS for NS Claim or Child care leaves for any outstanding claims
• Employees' Insurance including Medical/WICA /Motor insurance renewals
• In charge of 1 Store Executive/1 HR Admin/ 1 Bus Driver
• Arrangement of Bus Driver schedule for pick up and drop off of workers
• Arrangement of apprpriate courses for workers to attend
• Minimum Diploma in HR Studies
• Minimum 3 years HR experience handling payrolls
• Willing to work in Tuas Area (Company Tpt will be provided)

Car Dealer/Car Finance in Sin Ming requires Human Resource Executive

Job Highlights

Competitive Compensation and Benefit Package

Group Hospitalisation, Medical Insurance and Dental Benefits.

Career Advancement, Professional Development Training Workshops

Brand new office with an amazing team culture

A supportive collaborative team

Job Description:

Provide administrative and clerical support to the HR Manager

Responsible for recruitment and selection; post job advertisements on job portals, liaise with recruitment agencies and collaborate -with institutions to fulfil manpower requirements

Expand on new channels to increase leads and improve quality of potential candidates

Screen / review resumes and applications, conduct interviews and coordinate interview arrangements for hiring managers

Responsible for work pass related matters; applications, renewals, cancellations etc

Learning and Development, Planning Training Plan for all staff

Prepare letter of appointment, confirmation, termination, warning, salary revision etc

Maintain and ensure proper records of new hires and resignations

Maintain and ensure proper records of leave administration

Maintain staff uniform inventory

Maintain proper insurance records and ensure timely renewals

Manage tax clearance, government paid leave and NS make-up pay claims

Conduct employee orientation

Any other ad-hoc projects/tasks delegated

Working Hours:

Monday to Friday- 0845am-0545pm

Alternate Saurdays- 0845am- 1245pm

5.25 days work week (alternate Sat off)

Pay range $2500 onwards

Job Requirements:

Degree or Diploma in Human Resource or equivalent

Minimum 3 years of experience in Human Resource administration and recruitment

Able to work under pressure and efficiently in a fast paced environment

Excellent oral, written and interpersonal communication skills

Self-starter, good time management, and effective communication skills

Meticulous with work and tracking of hiring

Adapt at dealing with and engaging people at all levels

Proficient in MS office, outlook

Job Benefits:

Competitive salary

Annual, Birthday and Marriage leave

Dental Claim

Daily lunch provided

Health insurance upon confirmation

Annual bonus (depending on performance)

Staff rate for car rental and trading of cars

Provision of usage of car (depending on performance)

A casual work environment and a fun-loving team

Involved in full spectrum HR ranging from recruitment, onboarding, training & development, performance management, employee engagement and welfare.

Job Scope:

1. Input up-to-date research findings and prospect data into database.
2. Conduct simple research on prospective donors using public sources to help identify new individuals and corporates who could donate, and to help compile profiles to prepare fundraisers.
3. Compile and update donation and fund related information in the departments CRM database.
4. Provide support in preparation of data for development of new data analytics projects, e.g., studying effectiveness of email content.
5. Other basic database admin connected to prospects and donors.

Working Arrangement:

Working Hours:

Location: Nanyang Avenue

Salary: $2000-$2800/Month

Contract Duration: 6 Months (renewable subject to performance)

Requirements:

1. Minimum A-Levels/Diploma qualification
2. Possess experience working on databases and reviewing and collating quantitative data or qualitative information from public sources.
3. Possess some research experience and skills (e.g. academic/study research, market research, fundraising research).
4. Knowledge of MS Office applications including MS Excel and Word.
5. Ability to work on tight deadlines and work independently and in a team.
6. Demonstrate resourcefulness and flexibility.

EA License No.: 96C4864

Reg. No.: R22110485

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

We are looking for a dynamic individual to become the bridge between Bacha Coffee’s online community and the MarComs team, by building relationships with the online audiences through content engagement and moderation across a multitude of online platforms (Instagram, Facebook, Youtube, Google etc) on a global level. The individual will also be liaising with the agency in charge of China social platforms (WeChat, Weibo and Little Red Book) to be on top of online conversations. The ideal candidate would have impeccable problem-solving skills, listen and report online conversations from current/aspiring brand consumers and have excellent communication, with the support of his/her superior(s).

We are growing the team in a time of exciting continued global expansion, and you will have a platform to gain valuable experience and be challenged to think strategically as well as execute in an effective manner a varying range of tasks. You will be working with an energetic and dynamic team with opportunity for career growth and deliver impact with guidance from leaders with strong industry experience.

Primary Relationships:

The position works within the Corporate Communications Team, with the occasional support of the Customer Care department.

The position will have dual reporting; where the incumbent reports directly to the Assistant Marketing Director, alongside the Social Media Team.

Outside the organization, the position coordinates primarily with the brand’s online audiences on all social media channels.

Job Descriptions:

• Engage with all mentions and reposts to continue building a strong sense of community with the brand’s audiences
• Answer all customer queries on social media platforms in a timely manner and, where appropriate, transfer customer’s request to the Customer Care department to obtain specific information and escalate cases if needed
• Monitor daily/weekly/monthly performance on key operational metrics and execute timely interventions to ensure Customer Care matters are resolved
• Create monthly listening reports for the Social Media team
• Identify any challenges, gaps and opportunities in current Community Management SOPs and proactively suggest appropriate improvements and solutions to address them
• Document all resolved cases and most frequently asked questions in the internal database for tracking and improvement purposes
• Abide to Bacha Coffee’s policies and standards whenever addressing any customer online

Requirements:

• At least 2 years of experience in a customer service environment
• Good customer care and excellent communication skills
• Display strong willingness to learn and initiative
• Able to work under pressure and tight timelines
• Experience dealing with local and international markets and customers
• Fluent both written and oral in English; proficiency in other languages would be a plus

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Join Us at the upcoming ✨MCI Career Fair✨ on 29 November, 10am – 4pm at Kampung Admiralty‼ Discover