Our client is a local company, one of the leading Environmental Services provider. They are looking for a IT Executive to assist their team for the next phase of their business. They are located in West.

Duties of IT Executive:

• Provide support for on-site and remote end-users to resolve IT-related issues, including hardware, software, and network troubleshooting on notebooks, desktops, and related peripherals.
• Conduct installations, system migrations, and problem-solving for various systems.
• Troubleshoot desktop-related issues effectively.
• Maintain and support servers, databases, and IT infrastructure, including performing configuration upgrades.

Requirements:

• Minimum 1 year IT back end support experience
• Minimum ITE/Diploma in Information Technology
• Comfortable to work in fast-paced environment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

This role will support an integrated, value-based approach to human resources management, aligned to annual and long-term strategic business and HR initiatives in a large organization. She/he will be a strategic partner with the business, to nurture an employee-oriented company culture that emphasizes quality, collaboration, continuous improvement, and high performance.

The incumbent will provide a range of HR services to the company and business units, with partnership with Centres of Excellence in HR, including talent acquisition, talent management, compensation and benefits, talent development and people services.

Responsibilities:

• Work closely with business leaders to influence and shape the people agenda
• Provide guidance on the people aspects of our business plans and advise line managers on resource planning options
• Identify and coordinate the implementation of HR solutions to improve business performance
• Provide management coaching and inspire business leaders to engage employees
• Coach line managers to cascade key performance indicators and performance goals to employees aligned to business requirements
• Drive employee retention & engagement activities and initiatives
• Drive and support the development and delivery of cultural change plans and interventions
• Generating and analyzing HR key metrics reports, develop continuous employee feedback mechanisms and use data to develop HR interventions and process improvements
• Maintain in-depth knowledge of legal standards and reduce risks related to daily management of employees
• Develop positive working relationships with people through strong inter-personal skills.
• Build trust through assisting key stakeholders in solving people related issues successfully
• Adopt a service-oriented mindset and people-centricity in dealing with workforce and business stakeholders
• Drive various HR functions, not limited to performance management, employee engagement, employee relations, benefits, payroll verification, HR audits and streamlining of HR processes to enhance operational excellence.

Requirements:

• Degree with at least 5 years of relevant HR Business Partnering experience, having directly worked with Business Leaders
• Proficient in MS Office softwares such as Excel, PowerPoint and other report generating tools
• A hands-on contributor, with a positive ‘can do’ and customer-focused attitude
• Resilient individual with a drive to succeed, is proactive and able to work independently under minimal supervision
• Mature, professional, self-motivated, a team player and able to multi-task
• Articulate with excellent communication and interpersonal skills
• Strong analytical skills and detail-oriented

Work Arrangement

• 5-day week (Monday - Friday)
• Office Hours (8.30am - 5.30pm)
• Nearest MRT: Tai Seng (5 min walk to office building)

Roles and Responsibilities:

• Process and record vendor invoices in the accounting system
• Ensure accuracy of invoices and compliance with company policies and regulatory requirements
• Liaise with suppliers and business divisions on any discrepancies in invoices and other supporting documents
• Follow up closely with payment approvers to complete the payment process
• Monitor petty cash by recording entries and verifying documentation
• Reconcile bank statements to AP records
• Maintain clear and organized documentation records for all AP transactions
• Monitor the full Account Payable (AP) Cycle and ensure all open/overdue items are being attended to and resolved in a timely manner
• Prepare and submit month-end and year-end closing activities, including GST filing, Monthly Payroll and Monthly P&L
• Assist with administrative duties and other ad-hoc duties as assigned to support the Finance Team

Required Experience and Skills:

• Minimum diploma in accounting/finance related field or equivalent.
• Minimum 1 to 2 years of accounting experience, preferably in General Accounting (GA) function
• Proficient in English and Chinese (spoken and written)
• Strong financial and analytical skills
• IT skill of using accounting software and office software
• High integrity, positive working attitude, strong sense of responsibility, attention to detail and a team player

J.P. Morgan's Corporate & Investment Bank is looking to hire a top performing executive assistant to support diverse teams. A successful Administrative Assistant should have excellent interpersonal skills, attention to detail, quality focus, smart, possess a “can-do” attitude, high energy and flexibility to a high-paced deadline driven organization. In this role you will need to work well in a team environment, be able to represent the manager/group with professional courtesy and acumen and deliver flawless work output. Your daily routine also includes interaction with various executive level internal clients across the lines of businesses. You will need to adapt procedures, processes and techniques to complete assignments in line with the department's activities and goals.

As an Executive Administrative Assistant, you will be responsible for performing an array of administrative functions requiring confidentiality, initiative and sound decision making for the executive, their team of managers, and other stakeholders. You bring years of experience being an Executive Assistant while being very adaptable, and welcoming change. You confidently make independent decisions when handling administrative tasks. You develop an understanding of what matters to the team you are supporting, and you actively apply that knowledge to your day-to-day activities. You act as an owner and a problem solver. You possess superior communication skills, both written and oral. You are clear, concise and to the point. Your phone etiquette is excellent, and you have a sense of ownership to always follow-up when required. You know when to use tact and discretion when dealing with confidential matters.

In addition to this, the Executive Administrative Assistant job performance expectation will include:

• Strong ability to manage and handle complex and detailed calendars, dealing with multiples and or urgent meeting conflicts, setting up of meetings and conference calls, internally and externally. Handle all associated logistical aspects
• Ability to work in a fast paced, ever changing environment and to effectively handle multiple priorities with a calm, professional and willing attitude
• Telephone Coverage and ability to answer phones professionally, address issues or redirect as appropriate, and distribute messages in a timely and appropriate manner
• Arrange and coordinate complicated domestic and international travel arrangements (air, hotel accommodations and ground transportation); prepare detailed itineraries, required travel visas/documents, and assure accuracy and timely delivery of plans/tickets to travelers
• Process invoices and T&E expense claims for team members timely. Ensure all policies are followed and items are processed within provided guidelines. Act as a subject matter expert for policies and procedures
• Open to take on increased and/or new responsibilities at any time
• Assist with overflow, special projects, assistant back-up coverage and day-to-day tasks
• Assist with staff on-boarding and off-boarding, which includes requesting equipment setup and system access

SuperSteam is a market leader and the top choice for cleaning professionals. We are honoured to receive the prestigious Enterprise 50 award in 2016, which recognises the fifty most enterprising privately-owned local companies in Singapore.

As a fast growing company, we require a Customer Admin Support Executive to champion administrative and operational support to field and indoor technicians.

This position requires you to be precise, meticulous, responsive and sensitive to our customers.

Job responsibilities:

· Assist with customer’s request through phone-in and emails.

· Arrange technicians daily servicing schedules.

· Track and provide direct support to assigned technicians

· Process paperwork and invoices in SAP system

· Monitoring & updating service tickets in field management system

· Follow-up with customers on outstanding open service tickets

What we need:

· Minimum 2 years of experience in a similar field / industry.

· Training will be provided.

· Comfortable with processing paperwork and preparing job schedules.

· Co-ordination works between suppliers, clients and internal teams

· Good team player with positive work attitude

Interested applicant, please click here - https://impress.ai/html-widget/chat-widget/a169f5dd-b5c8-4a09-aa9c-3af9d1d6f0d7/

Great ideas do not discriminate, and anyone can have them. Given the right protection and support, a great idea can become a powerful brand, a transformative technology, an innovative process or design, or even a song or story that moves one’s soul. Housing Singapore’s largest community of intellectual property (IP) experts, IPOS understands better than anyone how important it is to protect ideas and creations for now and for the future. We leverage our deep technical, legal and business expertise to help innovative enterprises grow, through their intangible assets, including IP, from Singapore, through Singapore. We catalyse the ideas of today, into the assets of tomorrow.

The Knowledge & Workspace Department supports the creation, retention and sharing of knowledge critical to IPOS in meeting its organisational goals. It also administers IPOS’s physical and digital workspaces. We are seeking a dynamic and tech-savvy individual to support the management of our physical workspace and the delivery of our office programmes and services. If you have a keen eye for detail and a passion for continuous improvement, this role offers the opportunity to collaborate with various teams to optimise our workspaces, systems and processes, ensuring they are user-friendly, efficient, and aligned with our business needs.

The key responsibilities:

• Manage the procurement, implementation and maintenance of infrastructure, systems and services to ensure a safe, clean and conducive work environment.
• Assist in developing and executing workspace planning strategies that align with organisational goals, optimise space utilisation and adapt to evolving work arrangements.
• Contribute to the digital transformation, redesign and delivery of workspace services and processes.
• Support the coordination and implementation of workspace programmes such as Workplace Safety & Health (WSH), Workplace Business Continuity Planning (BCP) and the GreenGov.SG environmental sustainability initiative.

We want to hear from you if you:

• Hold a tertiary qualification in facilities management, business administration, or a related field. Professional certifications relevant to this role are advantageous.
• Possess a good understanding of facilities, procurement and contract management principles and best practices.
• Have 2-3 years of relevant work experience. Some exposure to Public Sector procurement, implementation of digital workspace systems and/or business process improvement will be a plus.
• Exhibit excellent written and verbal communication skills, with the ability to collaborate effectively across diverse teams.
• Demonstrate a proactive and flexible approach to work, with the ability to prioritise and manage tasks and projects in a dynamic environment.

Interested applicant, please click here - https://impress.ai/html-widget/chat-widget/a169f5dd-b5c8-4a09-aa9c-3af9d1d6f0d7/

Responsibilities:

• Maintain and develop good rapport with customers
• Work closely with sales team
• Generate Sales Reports for Company
• Check and update spare parts inventory
• Receive and record incoming shipment
• Allocation of spare parts to designated location
• Prepare shipping documentation and arrange delivery with courier companies
• Advise tracking details to customers accordingly

Requirements:

• Diploma or Degree in any discipline
• Min 2 years of working experience
• Positive, can do attitude
• Technical background will be an advantage
• Team Player

Queenie Chua

R24125459

Responsibilities:

1. Provide general legal advice on property related matters to our salespersons.
2. Represent the Company on the claims matter in Small Claims Tribunal.
3. Attend Mediation sessions to resolve commission disputes.
4. Handle feedback from our salespersons and consumers.
5. Handle debt recovery and collection matters.
6. Drafting legal documents.
7. Perform any other adhoc assignments as and when assigned in support of the department.

Requirements:

1. Minimum Diploma in Business Admin / Law.
2. Preferably some years of working experience in the similar capacity.
3. Fresh graduates are most welcome to apply.
4. Training will be provided to handle the different aspects of legal matters.
5. Good knowledge in contract and real estate law will be advantageous.
6. Good drafting and negotiation skills.
7. Bilingual in both English and Chinese language as required to handle Mandarin speaking customers / salespersons.

Benefits

• Conducive and Friendly Work Environment.
• Great Career Progression.
• Work from Home Leave
• Annual Leave up to 21 days
• Festive Leave up to 3 days
• Medical & Insurance benefit
• Birthday Leave & Birthday Voucher
• Dress Code: Smart Casual

Other Information

• Working Location : Toa Payoh, (HDB Hub near Toa Payoh MRT Station)
• 5-day work week, Mondays to Fridays : 9.00am to 6.00pm

Interested candidates are invited to submit a comprehensive resume, stating the current and expected salary, date of availability via APPLY NOW button.

We regret that only shortlisted applicants will be notified.

Job Info:

• Monday to Friday 9 - 6
• Location: Sembawang

Responsibilities:

• Generate leads through various channels such as cold calling, networking, and referrals.
• Identify potential clients and understand their needs and requirements.
• Present and demonstrate our products/services to prospective customers.
• Negotiate and close sales deals to achieve monthly and quarterly sales targets.
• Build and maintain long-term relationships with clients by providing excellent customer service and support.
• Coordinate with other stakeholders to ensure alignment of expectations and project completion within schedule.
• Prepare paperwork, such as quotations, sales orders/purchase orders, and reports.
• Work with Procurement Team to obtain the best price and terms to close sales.
• Monitor and report on project progress, performance, and issues, and take corrective actions as needed.
• Related ad hoc duties as necessary.

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

EA License No: 24C2352
EA Personnel No: R24123724
EA Personnel Name: Tiffany Ng Xin Yi

Responsibilities:

• Preparation of management accounts for monthly and yearly closing
• Preparation of accounting schedules and documentations for audit purpose
• Overseeing and managing payables/receivables processing
• Cash flow management
• To maintain inter-co transactions and monitor reconciliations
• Manage the day-to-day operation
• Liaise with auditors, tax agent, company secretary, and bankers
• Other administrative duties as assigned

Requirements:

• Bachelor Degree in Accounting / Accounting qualifications or equivalent
• 2 years working experience preferred
• Meticulous, able to handle stress & multi-tasking
• Possess Strong Interpersonal Skills & Highly Independent

Job Responsibilities

· Manage sales/purchase order and issuance of contract by using in house system to ensure accuracy

· Handle risk management of market movement, customer credit monitoring & application, contracts and inventories

· Develop strong business building relationship with existing accounts and expand new sales/purchase accounts in both local & overseas markets

· Liaise with suppliers and customers to plan and manage logistics processes including freight forwarding, insurance and etc. according to the contractual requirement.

· Management of budget and accounting issues within the department and provide guidance to sales coordinators in daily administrative duties

· Any other duties assigned from time to time

Job Requirements

· Minimum Degree qualification in Business or related field

· Minimum 3 years of working experience in London Metal Exchange (LME) Listed commodity Trading (if possible)

· Able to multi task and work independently in a fast paced environment

· Good analytical skills, negotiation and communication skills

· Team player, good attitude and positive thinking towards change

· Proficiency in Microsoft Office

· Able to travel and stay for the meeting and checking the production in the factory and mine including such as S.E.Asia, India, China and Africa etc.. occasionally

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No. 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Job Description

The Marketing executive will liaise with business partners and underwriters, generate management reports, presentation and conduct process improvement in the Motor and A&H Business Development and Underwriting Department and the principal accountabilities are as below:

1. Build long term sustainable relationships with business partners
2. Liaising, advising and servicing (Including rapport building) intermediaries/insureds on A&H and motor insurance matters;
3. Develop marketing campaigns, schemes and activities
4. Work internally with underwriters to implement campaigns, schemes and marketing activities
5. Provide guidance and coaching to junior underwriters and administrative assistants;
6. Provide support to other Team Underwriters as required;
7. Generate and analyse management reports on A&H And Motor Underwriting Department performance;
8. Review, propose and execute process improvement in the A&H and Motor Underwriting Department;
9. Any other responsibilities as assigned by Head A&H and Motor Underwriter.

Job Specific Competencies

1. At least 2 years of underwriting experience in motor insurance;
2. Passed the papers required by MAS to advise on general insurance matters;
3. Possess the necessary people skills for managing their team
4. Good communication skill, tact and patience needed in handling clients for this very competitive class of business
5. Able to multi-task, and is a team player, conscientious, tactful and willing to learn new skills;
6. Able to work independently and interact with different levels of customers.

• Lead Generation: Identify and qualify potential sales leads through various research methods, including outbound prospecting, inbound inquiries, and marketing campaigns.
• Customer Engagement: Initiate contact with prospects and maintain ongoing communication to understand their needs, address questions, and build relationships.
• Product/Service Knowledge: Develop a deep understanding of the company's products or services to effectively convey their value to potential customers.
• Sales Presentations: Deliver compelling sales presentations, both virtually and in writing, to demonstrate the benefits and features of the product or service.
• Negotiation and Closing: Work to understand customer requirements and tailor solutions to meet their needs. Negotiate terms and close deals to meet or exceed sales targets.
• Pipeline Management: Maintain an organized sales pipeline, track opportunities, and provide regular updates to management on the status of leads and deals.
• Sales Reporting: Prepare and submit sales reports, forecasts, and other relevant data to management to inform decision-making and strategy.
• Customer Relationship Management (CRM): Utilize CRM software to keep detailed records of customer interactions, track progress, and schedule follow-up activities.
• Market Research: Stay updated on industry trends, competitors, and customer preferences to adapt sales strategies accordingly.
• Other ad-hoc work assigned by the manager from time to time.

Qualifications and Education Requirements:

• Minimum Technical Institute / Diploma
• At least one year of relevant working experience is preferred.
• Fresh graduate with strong background in related engineering discipline will also be considered.

Requirements:

• Excellent communication and negotiation skills.
• Proficiency in Microsoft word, PowerPoint, Excel and Outlook.
• Fresh Graduates are also welcome to apply

We’re seeking a proactive digital marketing executive to collaborate with internal teams, and effectively communicate with clients. Your expertise will help enhance lead generation, brand engagement and conversions across digital channels. We’re passionate about all things digital and expect that you will be too.

You take ownership of the campaigns you run and love to drive meaningful metrics to the next level. Armed with strong knowledge in analytics mechanisms, you are adept at identifying both issues and opportunities, deploying optimizations to continually better each campaign.

You have a keen eye for details, excellent communication skills, and have at least 1 year of relevant experience in digital marketing. You thrive on collaboration, demonstrate proactivity and leadership, manage your time and priorities with ease, enjoy learning new things, and can execute to a very high standard.

• Collaborate with writers, designers, developers, and other relevant members to ensure timely delivery of high-quality digital content
• Effectively communicate with clients by providing updates on project timelines and addressing concerns promptly.
• Use project management tools to organize tasks, track progress, and ensure smooth project execution. Collaborating with team members to address bottlenecks and enhance efficiency.
• Conduct quality checks, ensure content meets quality standards, aligns with client expectations, and adheres to brand guidelines.
• Provide timely reporting, for client’s campaigns. prepare and handle reporting/data analysis & identify growth opportunities.
• Finding opportunities for renewals, upsell and cross-sells.

Requirements:

• 1 years of agency experience in managing campaigns across multiple industries and market segments, with SEO fundamental knowledge
• Competent in Google Analytics, Google Search Console and popular research Tools such as AHREFS, SimilarWeb, SEMrush
• Detail-oriented and committed to excellence, you take pride in delivering high-quality work and value craftsmanship in everything you do.
• Excellent writing, communication, and presentation skills
• Good project management skills with experience in resource planning and timeline management.
• (Bonus) Client servicing role in prior career
• (Bonus) Experience with Content Management Systems (Wordpress / Drupal / Wix)

Culture:

Pixel Mechanics is a Digital-first, people focused agency in Singapore. We are passionate to bring about intelligent digital products, engaging experiences, and outstanding results for amazing clients around the world. Our company culture is one of passion, empowerment, and action over talk. We are pragmatic, business savvy that equates to fun and hardwork. There are no passengers at Pixel Mechanics, our team is jam-packed with industry-leading specialists spanning the digital spectrum.

Job Purpose:

• Hands-on experience with knowledge of full spectrum of accounts
• Efficiently undertake a range of duties related to the accounting/bookkeeping/treasury function of the business.

Key responsibilities:

1) Perform full spectrum of Accounts Payable, Accounts Receivable and fixed asset function for several legal entities including invoice posting

2) Ensure all disbursements for vendor invoice and staff claims are processed timely and accurately and comply to policies and regulations

3) Work closely with other functions to proactively manage and resolve payment and receivable issues effectively and efficiently

4) Cash management including funding requirement and managing cashflow

5) Prepare month-end reconciliations and journals

6) Assist Snr Accounts Executive in month end closing

7) Assist in-country compliance with government regulations including external audits and tax returns

8) Any other ad-hoc tasks from management

Requirements:

a) Accountancy in Diploma/Degree or equivalent certificate

b) At least 2 years of general accounting experience is advantageous

c) Has prior working experience with China accounts will be preferred.

d) Knowledge of VAT/GST and withholding tax is advantageous

e) SAP Business one experience will be advantage.

f) Knowledge of Microsoft Office. Computer literate with the ability to learn new software applications.

g) Positive working attitude with a high level of initiative

h) Good interpersonal and communication skill

i) Meticulous, able to work independently as well as in a team

j) Work requires willingness to work a flexible schedule.

4) Senior HR Excecutive

• Full spectrum of HR duties including payroll for 55 headcounts
• Monthly daily attendance sheet/KPI /payroll report to be given to the Group HR Mgr in China's Office
• CPF Contributions
• FWL Contributions
• Familiar with MOM website for WPOL and EPOL application/issuance/cancellation of WP/EP
• Maintainence of Worker's confidential information including Bank Account
• Prepare monthly payroll and pass to Accountant for processing
• Monitoring of all staff AL/MC/Childcare/NS Leaves/Maternity Leaves
• Follow up with One NS for NS Claim or Child care leaves for any outstanding claims
• Employees' Insurance including Medical/WICA /Motor insurance renewals
• In charge of 1 Store Executive/1 HR Admin/ 1 Bus Driver
• Arrangement of Bus Driver schedule for pick up and drop off of workers
• Arrangement of apprpriate courses for workers to attend
• Minimum Diploma in HR Studies
• Minimum 3 years HR experience handling payrolls
• Willing to work in Tuas Area (Company Tpt will be provided)

Car Dealer/Car Finance in Sin Ming requires Human Resource Executive

Job Highlights

Competitive Compensation and Benefit Package

Group Hospitalisation, Medical Insurance and Dental Benefits.

Career Advancement, Professional Development Training Workshops

Brand new office with an amazing team culture

A supportive collaborative team

Job Description:

Provide administrative and clerical support to the HR Manager

Responsible for recruitment and selection; post job advertisements on job portals, liaise with recruitment agencies and collaborate -with institutions to fulfil manpower requirements

Expand on new channels to increase leads and improve quality of potential candidates

Screen / review resumes and applications, conduct interviews and coordinate interview arrangements for hiring managers

Responsible for work pass related matters; applications, renewals, cancellations etc

Learning and Development, Planning Training Plan for all staff

Prepare letter of appointment, confirmation, termination, warning, salary revision etc

Maintain and ensure proper records of new hires and resignations

Maintain and ensure proper records of leave administration

Maintain staff uniform inventory

Maintain proper insurance records and ensure timely renewals

Manage tax clearance, government paid leave and NS make-up pay claims

Conduct employee orientation

Any other ad-hoc projects/tasks delegated

Working Hours:

Monday to Friday- 0845am-0545pm

Alternate Saurdays- 0845am- 1245pm

5.25 days work week (alternate Sat off)

Pay range $2500 onwards

Job Requirements:

Degree or Diploma in Human Resource or equivalent

Minimum 3 years of experience in Human Resource administration and recruitment

Able to work under pressure and efficiently in a fast paced environment

Excellent oral, written and interpersonal communication skills

Self-starter, good time management, and effective communication skills

Meticulous with work and tracking of hiring

Adapt at dealing with and engaging people at all levels

Proficient in MS office, outlook

Job Benefits:

Competitive salary

Annual, Birthday and Marriage leave

Dental Claim

Daily lunch provided

Health insurance upon confirmation

Annual bonus (depending on performance)

Staff rate for car rental and trading of cars

Provision of usage of car (depending on performance)

A casual work environment and a fun-loving team

Involved in full spectrum HR ranging from recruitment, onboarding, training & development, performance management, employee engagement and welfare.

Job Scope:

1. Input up-to-date research findings and prospect data into database.
2. Conduct simple research on prospective donors using public sources to help identify new individuals and corporates who could donate, and to help compile profiles to prepare fundraisers.
3. Compile and update donation and fund related information in the departments CRM database.
4. Provide support in preparation of data for development of new data analytics projects, e.g., studying effectiveness of email content.
5. Other basic database admin connected to prospects and donors.

Working Arrangement:

Working Hours:

Location: Nanyang Avenue

Salary: $2000-$2800/Month

Contract Duration: 6 Months (renewable subject to performance)

Requirements:

1. Minimum A-Levels/Diploma qualification
2. Possess experience working on databases and reviewing and collating quantitative data or qualitative information from public sources.
3. Possess some research experience and skills (e.g. academic/study research, market research, fundraising research).
4. Knowledge of MS Office applications including MS Excel and Word.
5. Ability to work on tight deadlines and work independently and in a team.
6. Demonstrate resourcefulness and flexibility.

EA License No.: 96C4864

Reg. No.: R22110485

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

We are looking for a dynamic individual to become the bridge between Bacha Coffee’s online community and the MarComs team, by building relationships with the online audiences through content engagement and moderation across a multitude of online platforms (Instagram, Facebook, Youtube, Google etc) on a global level. The individual will also be liaising with the agency in charge of China social platforms (WeChat, Weibo and Little Red Book) to be on top of online conversations. The ideal candidate would have impeccable problem-solving skills, listen and report online conversations from current/aspiring brand consumers and have excellent communication, with the support of his/her superior(s).

We are growing the team in a time of exciting continued global expansion, and you will have a platform to gain valuable experience and be challenged to think strategically as well as execute in an effective manner a varying range of tasks. You will be working with an energetic and dynamic team with opportunity for career growth and deliver impact with guidance from leaders with strong industry experience.

Primary Relationships:

The position works within the Corporate Communications Team, with the occasional support of the Customer Care department.

The position will have dual reporting; where the incumbent reports directly to the Assistant Marketing Director, alongside the Social Media Team.

Outside the organization, the position coordinates primarily with the brand’s online audiences on all social media channels.

Job Descriptions:

• Engage with all mentions and reposts to continue building a strong sense of community with the brand’s audiences
• Answer all customer queries on social media platforms in a timely manner and, where appropriate, transfer customer’s request to the Customer Care department to obtain specific information and escalate cases if needed
• Monitor daily/weekly/monthly performance on key operational metrics and execute timely interventions to ensure Customer Care matters are resolved
• Create monthly listening reports for the Social Media team
• Identify any challenges, gaps and opportunities in current Community Management SOPs and proactively suggest appropriate improvements and solutions to address them
• Document all resolved cases and most frequently asked questions in the internal database for tracking and improvement purposes
• Abide to Bacha Coffee’s policies and standards whenever addressing any customer online

Requirements:

• At least 2 years of experience in a customer service environment
• Good customer care and excellent communication skills
• Display strong willingness to learn and initiative
• Able to work under pressure and tight timelines
• Experience dealing with local and international markets and customers
• Fluent both written and oral in English; proficiency in other languages would be a plus

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Join Us at the upcoming ✨MCI Career Fair✨ on 29 November, 10am – 4pm at Kampung Admiralty‼ Discover