Front of House/ Hall Staff:

- Ensure high-quality customer service handling customer enquiries, complaints, and feedback

- Set-up the dining area and service station in preparation for the day’s business.

- Take all guest orders following proper guest serving procedures (QR menu order also available)

- Promptly and correctly deliver all orders to guests

- Perform daily and weekly housekeeping and cleaning duties according to schedules.

- Service Manager/ Supervisor:

* Overseeing the day-to-day operations of the restaurant ensuring smooth functioning of the kitchen, dining area and overall customer service.

* Staff management: Recruiting, training, and supervising restaurant staff, including servers, cooks, and other employees.

* Financial Management: Managing the restaurant's budget, monitoring expenses, and optimizing profitability.

* Inventory Control: Maintaining appropriate inventory levels, managing supplies, and ordering stock as needed.

* Maintaining Records: Keeping accurate records of sales, expenses, and other essential data.

· Back of House/ Kitchen Staff:

- Prepare, cook and plate food according to SOP

- Maintain proper consistency of food quality and safety

- Ensure cleanliness and hygiene in food preparation

- Supervisor:

* Ensure stock, deliveries and wastage are all checked and recorded in line with the restaurant food standards

* Prepare the daily mis-en-place and food productions

* Execute and maintain standard recipes, cooking techniques and presentation to assure consistency

* Ensure that high standards of sanitation, cleanliness and safety are maintained throughout all kitchen areas at all times

* Ensure that food storage areas are maintained in accordance with the kitchen’s hygiene, health and safety policies and procedures

* Monitor Kitchen maintenance and report any defects of operating equipment to the Head Chef

Requirement

* Cooking Korean food experience preferred but not compulsory

* Profound knowledge of customer service and all food and beverage products.

* Micros or other similar POS system knowledge is taken into consideration.

* Fluent English is preferred for Hall staff

* Energetic team player with good communication skills

* We welcome candidates with no experience but are passionate about servicing and have a positive learning attitude (hands-on training will be provided)

Salary:

· Full Time: $2,700 - $4,000 per month (Annual Wage Increase based on performance)

Schedule:

* Full Time: 5 or 5.5 days per week.(40-44 hours) - Open Shift/ Close shift

* Part Time: 5 hrs/day of 5days per week or 9hrs/day of 2-3 days per week

* Weekend / Public Holiday availability

Benefits:

* Incentive/bonus - monthly sales target incentives, monthly punctuality incentives and annual bonus upon KPI performance.Employee training programme

* Employee discount

* Food provided during working hours

* Medical insurance

* 9 to 14 days of Annual Leaves (depending on work experience)

Work Location: Suntec City

Expected Start Date: 10/11/2023

Responsibilities

• Determines annual unit and gross-profit plans by implementing marketing strategies; and analyzing trends and results.
• Establishes sales objectives by forecasting and developing annual sales quotas and projecting expected sales volume and profit for existing and new products.
• Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
• Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.
• Maintains sales staff by recruiting, selecting, orienting, and training employees.
• Contributes to team effort by accomplishing related results as needed

Qualifications

• Degree/Professional certififcate in marketing or business administration
• Two to three years of experience as sales manager
• Three to five years of sales experience
• Proven track record of positive sales performance
• Strong communication skills
• Creating and implementing a sales plan
• Meeting sales goals by monitoring progress
• Analyzing sales data
• Management and leadership skills
• Mentoring and coaching sales reps

Role: Project Manager
Duration: 12 Months (extendable)

Job Summary:

As a Project Manager for Cloud Migration, you will lead the end-to-end migration of on premises infrastructure and applications from on-prem to AWS Cloud. You will work closely with solution architects, cross-functional teams, including IT, business stakeholders, and cloud architects, to ensure successful planning, execution, and delivery of cloud migration projects. Your role will involve managing timelines, budgets, resources, and risks, ensuring that projects meet business objectives and comply with security and regulatory requirements.

• Plan, coordinate, and manage cloud migration projects from on-premises to AWS, ensuring that project objectives, timelines, and budgets are met.
• Collaborate with stakeholders to define project scope, goals, and deliverables in alignment with business requirements.
• Work closely with solution architects, cloud architects, infrastructure teams, and vendors to execute the migration strategy.
• Identify and mitigate risks and issues throughout the project lifecycle, ensuring minimal disruption to business operations.
• Manage the development and execution of migration roadmaps, including application, database, and data migration.
• Lead project teams in the identification of dependencies, bottlenecks, and resource needs to ensure timely delivery.
• Ensure compliance with AWS cloud security standards, policies, and best practices.
• Communicate project status, risks, and mitigation plans to senior management and stakeholders.
• Monitor post-migration performance and ensure operational stability and optimization of AWS cloud infrastructure.

Requirements:

• Bachelor’s degree in IT, Computer Science, or a related field.
• At least 8 years of experience in managing IT projects, preferably experience in GCC migration.
• Strong knowledge of AWS cloud services, including EC2, S3, RDS, VPC, IAM, and security best practices.
• Experience in managing large-scale infrastructure migration projects, particularly from on-premises to cloud environments.
• Proven track record in managing complex projects with multiple stakeholders and dependencies.
• Strong understanding of Agile and Waterfall project management methodologies.
• Experience with cloud automation tools, CI/CD pipelines, and infrastructure as code (e.g., Terraform, CloudFormation) is a plus.
• Excellent leadership, communication, and problem-solving skills.

DUTIES & RESPONSIBILITIES:

1. Formulates and proposes to the higher-level echelon marketing and communication strategies, both offline and online, in line with the company’s overall corporate strategy
2. Delivers content consistent with approved marketing strategies at a fashion that is accurate, professional, and timely
3. Conducts an analysis of the effectiveness of marketing campaigns
4. Interviews, hires, and trains marketing staff members
5. Establishes marketing goals based on past performance and market forecasts
6. Oversees current offerings and comes up with initiatives for new products or services
7. Researches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
8. Works with the marketing staff to develop detailed marketing plans for all media channels and sales teams
9. Oversees the creative development of promotional materials, website content, advertisements, and other marketing-related projects
10. Communicates with various media buyers, advertising agencies, printers, and other services to help marketing projects come to fruition
11. Provides in-depth information to interested clients, and acts as a representative for the marketing department in important buyer meetings
12. Works within the department budget to develop cost-effective marketing plans for each product or service
13. Tracks all marketing and sales data and creates detailed written reports and verbal presentations to bring to senior executives
14. Adjusts marketing campaigns and strategies as needed in response to collected data and other feedback
15. Builds relationships with external content providers such as publishers to pursue publicity and promotional activities
16. Plays an active role in improving the development of customer database
17. Assesses marketing-related material quotations and invoices and recommends to higher management the optimum pricing and quality
18. Establishes and maintains the ideal working relationships with partner organisations, affiliates, government agencies, the press, reporters, media channels, and other public relations (PR) audiences
19. Assists the General Manager and the higher-echelon managers with projects and/or other assignments as directed

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business, or related field
• Expert on media channels, client relationships
• Excellent creativity, adaptability, research, analysis, writing, public speaking, interpersonal communication
• Excellent leadership, people management, and detail-orientated
• Well-versed in marketing budgeting and organisation
• Copywriting skills
• Computer-literate - Microsoft Office, Mac, and Windows OS
• Multi-tasking skills

Responsibilities:

• Assist in the smooth running of restaurant operations
• Ability in handling customers feedback and ensuring a high standard of service
• Responsible for maintaining the overall cleanliness of the restaurant dining area
• Manage staff discipline, presentation and performance
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Minimum 3 years of experience in the Food & Beverage industry preferably in a managerial role
• Able to work on weekends/public holidays and shift work
• Service oriented and passionate working in F&B industry
• PC literate, well organized and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

Responsibilities:

• Assist in the smooth running of restaurant operations
• Ability in handling customers feedback and ensuring a high standard of service
• Responsible for maintaining the overall cleanliness of the restaurant dining area
• Manage staff discipline, presentation and performance
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Minimum 3 years of experience in the Food & Beverage industry preferably in a managerial role
• Able to work on weekends/public holidays and shift work
• Service oriented and passionate working in F&B industry
• PC literate, well organized and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

We are seeking an experienced and detail-oriented Remittance Manager to oversee the daily operations of our over-the-counter remittance services. You will ensure smooth and efficient transaction processing while maintaining strict compliance with all regulatory requirements. Your focus will be on delivering exceptional customer service and managing a team of remittance agents.

Responsibilities:

· Manage the day-to-day operations of the remittance center, ensuring efficient and timely processing of transactions.

· Supervise, train, and motivate a team of remittance agents, ensuring they adhere to company policies and procedures.

· Maintain a thorough understanding of all relevant laws, regulations, and compliance requirements governing remittance services.

· Implement and maintain strong internal controls to prevent fraud and ensure the accuracy of transactions.

· Handle customer inquiries, resolve complaints, and provide exceptional customer service.

· Prepare regular reports on remittance activity, transaction volumes, and compliance-related matters.

· Stay informed about industry trends, new technologies, and changes in regulatory requirements.

Qualifications:

· Bachelor's degree in Business Administration, Finance, or a related field.

· 3+ years of proven experience in a remittance or money transfer environment.

· Strong knowledge of remittance regulations, AML/KYC compliance, and fraud prevention measures.

· Excellent leadership, communication, and interpersonal skills.

· Strong problem-solving abilities and attention to detail.

· Proficient in using remittance software and systems.

( Industries :- similar to Western Union , Wise )

Job Description:

• Creating a professional and welcoming experience for our customers based on the company’s guidelines.
• Obtain training and perform duties in Service and Kitchen Department.
• Lead by example by demonstrating exemplary professionalism.
• Attending to customers’ needs and complaints promptly and politely.
• Recommend improvements to Management where appropriate.
• Consistently monitor individual performance and progression with your superior and management.
• Execute any duty that may be assigned from time to time by the Management.

Requirements:

• Applicants must possess at least diploma/degree in any field.
• Applicants with no experiences is welcomed to apply
• Highly motivated and willing to learn
• Strong positive mentality
• Customer-oriented, excellent interpersonal and communication skills
• Possess good initiative and leadership skills.
• On-the-job training provided
• Able to work on weekends and PH

Responsibilities:

• Oversee site works and activities, and provide overall leadership to the project teams
• Handle project planning, scheduling, monitoring and updating to meet project completion targets
• Provide guidance to team in project works in terms of quality and safety standards
• Attending all meetings with clients, consultants and subcontractors
• Any other related duties that may be assigned

Requirements:

• Diploma / Bachelor’s Degree in Architecture / Building / Construction Management, Quantity Surveying or equivalent
• At least 5 year(s) of project management or site management experience in A&A projects
• Independent, diligent, meticulous and highly motivated with excellent team spirit.
• Proficient in use of project management software and tools
• Able to start work in short notice

Job Responsibilities:
At least 5+ years of IT work experience in the area of infra development putting together and coordination with teams based onsite or remotely would be required.

• · Broad technical knowledge in IT Infrastructure project management. Working knowledge in infra projects, which comprise Linux, Windows, Frames, Middleware, Database, Network, Storage, FW, Technology and Application.
• · Broad technical knowledge in infrastructure technology & related solutions. (Cloud, Network, Firewall, Citrix, Active Directory, Windows/Redhat, Vmware, Monitoring, Storage, Puppet, Graylog, Analysis, etc.).
• · Ability to work under pressure (especially during incident/crisis management). Adaptive to dynamic/volatile environment and know when/how to take control during a crisis.
• · Experience in cloud-based technology and container-based platform would be advantageous.
• · Experience in driving and coordinating end to end from planning, tracking and delivery on regional enterprise-wide Banking related technology projects such as Infra development, IT Infrastructure setup, Datacenter consolidations, Technology refresh, Hardware Migrations.
• · Experience in liaising with regional teams, infrastructure teams, users, vendors, and other personnel for implementation of solutions.
• · Self-motivated, self-organizing and possess drive, ability to be hands-on, strong planning, organizational and time management skills.
• · Holding end-to-end responsibility of program management starting from Project kick-off to Go-live followed by warranty and support.
• · Managing overall weekly and monthly progress reports for ongoing projects.
• · Competent use of presentation and project management software.
• · Excellent written, verbal communication presentation and negotiation skills.
• · Project Management and Agile related certifications advantageous e.g PMP, Prince 2, PMI-ACP, CSM, PSM.

Roles and Responsibilities (What does the job do?)

· To manage multiple IT infrastructure projects in various stages of delivery as well as provide plans for meeting the project objectives, timelines, and financial expectations.

· Define, document, and manage project execution, deliverable, scope, and schedules.

· Manage project quality, resources, risks, issues, and communications.

· Identify and manage project dependencies and milestones.

· Ensure work deliverables are following Bank’s policies and regulatory requirements.

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• Perform duties as the role of Project Manager under WSH Act
• Management of all demolition sites as allocated by the Company
• To work with the project team on the management of projects
• Well versed in paperwork
• Planning and scheduling work
• Ensure projects are completed timely and to good quality
• Attend meetings whenever require
• Coordinate and liaise site activities
• Such relevant work as and when delegated by the Directors

Job Description

· Attend site visits and tender show round

· Propose and design simple yet sustainable landscape designs for specified sites

· Prepare quotes and landscape maintenance reports

· Coordinate work orders with ground crew

· Dealing with complaints from client on site

· Prepare maintenance schedule

· Monitor and recording of site staff attendance

· Handling few projects assigned and coordination

· To be responsible for the administrative and operational for landscape project aspects, including liaise with customers for project requirements and progress

· Facilitate on the job training program for new crew members and provide ongoing training for crew members’ skill development objectives

Requirements

· Degree/Diploma in Horticulture, Arboriculture or other related fields with minimum of 1 yr experience in landscaping industries

· Required language(s): English, Chinese (in order to deal with complaints from Chinese speaking client on site)

· Dynamic and energetic

· Good team player with ability to lead and multi-task

· Committed to work

· Required Skill(s): Microsoft Office

· Excellent interpersonal and communication skills

· Prefer candidates with horticulture or arborist knowledge

· On-the-job training provided

· Entry level candidates with the relevant Polytechnic / WSQ Diploma / Degree are welcomed

• Oversee daily salon operations
• Hire and train beauticians, as needed
• Organize employees’ shifts, considering peak times and seasonality
• Order beauty products, like creams and essential oils and replenish stock
• Arrange for regular maintenance services for all equipment
• Apply hygiene practices across all beauty stations
• Ensure all beauty treatments meet high quality standards
• Maintain staff records, including salaries and working schedules
• Promote services, products and discounts on social media
• Receive payments from clients and track all transactions
• Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)
• Run online competitions and offer discount packages to attract new customers

Famous cheezecake brand QUEIC is looking for General Manager of Operations who responsible for overseeing an organisation’s daily operations and managing the business aspects of the company. Their primary duties include reviewing and implementing operational procedures, assisting departmental heads and managing company finances.

Responsibilities and Duties:

- Management of Multiple Departments with a focus on Food Factory Production.

- Create a culture of continuous improvement and problem solving to drive performance and productivity improvement.

- Giving valuable advise on culunary aspects of the products.

- Analyze data, develop metrics and strategies to improve profitability, accountability, and revenue.

- Provide department productivity, process, and efficiency reporting.

- Responsible for training and mentoring managers and employee

- Provide inspired leadership for the organization.

- Oversee the creation and management of budgeting, reporting, planning, and auditing

- Setting production targets, managing budget and resources, ensuring compliance with safety and quality standards, strategizing for process improvements, and leading a team of department heads and staff.

- Negotiations with suppliers and clients, oversee maintenance and procurement, and report to higher executives or the board of directors.

Qualiifcation:

- at least 5 years experience in food production and central kitchen managment

- relevant professional diploma or degree.

- Strong leadership and people management skills with the ability to inspire and motivate teams.

- Extensive knowledge of baked food manufacturing processes, quality control, and supply chain management.

- In-depth understanding of health, safety, and environmental regulations.

Job Summary:

The Deputy Restaurant Manager ensures the restaurant operates efficiently and profitably while

maintaining high standards in customer service, quality, and cleanliness.

Key Responsibilities:

A. Customer Service:

• Deliver 101% customer satisfaction through fast, friendly service.

• Address customer complaints promptly.

• Conduct customer feedback evaluations weekly.

B. Quality Management:

• Ensure compliance with CHAMPS Standards.

• Perform hourly temperature checks and manage inventory to reduce waste.

C. Team Management:

• Recruit and train team members.

• Conduct shift briefings and ensure productivity.

• Plan and develop team members for future roles.

D. Sales and Profitability:

• Analyze P&L and manage labor costs.

• Order inventory and manage delivery operations.

• Develop and execute sales promotion incentives.

E. Operational Excellence:

• Maintain cleanliness and security standards.

• Handle financial transactions securely.

Qualifications:

• Strong leadership, interpersonal, and communication skills.

• Basic computer skills for POS systems.

• Proficiency in English and the local language.

• Physical ability to handle restaurant tasks and environments.

Skills

• Strong leadership

• Passionate in Sales Building

• Good written and verbal communications

• Ability to handle multiple tasks

• Can work under pressure in a fast-paced environmen

Job Posting: Renovation Company Manager

We are a professional company specializing in interior design and renovations. We are now seeking an experienced and passionate Renovation Company Manager to join our team and drive the growth and success of our company!

Job Responsibilities:

1. Strategic Planning and Execution

• Develop and implement business development plans to achieve company goals.

2. Operations and Project Management

• Oversee daily operations and ensure renovation projects are completed on time and meet quality standards.
• Manage the entire project lifecycle, including design, construction, and handover.

3. Team Building and Management

• Lead and motivate the team to enhance collaboration and efficiency.
• Organize staff training to improve professional skills.

4. Client Relationship Management

• Maintain existing client relationships and develop new customer resources.
• Actively respond to client feedback to improve satisfaction levels.

5. Market and Brand Promotion

• Analyze market trends and develop effective marketing strategies.
• Enhance company brand awareness and competitiveness.

6. Financial and Cost Management

• Control project budgets, optimize costs, and improve profitability.
• Assist in financial planning and reporting analysis.

Job Requirements:

• Minimum 5 years of relevant experience in the renovation industry, with strong project and team management skills.
• Familiarity with Singapore's renovation market; candidates with industry connections will be prioritized.
• Excellent communication and customer service skills.
• Proficiency in budget management, construction processes, and quality control.
• Innovative mindset with strong problem-solving abilities.

Salary & Benefits:Monthly Salary: SGD 7,000–9,000

• Performance Incentives: Attractive project bonus structure for outstanding performance.
• Opportunities for career advancement and professional growth.

Work Location:

Singapore

If you have exceptional management skills and a passion for the renovation industry, we welcome you to join us and achieve success together!

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

Key Responsibilities:

• Applicant must Manage and control daily work operations at Mechanical and Electrical project sites at various locations in Singapore (Construction and plant maintenance work). Oversee day-to-day operations and optimize workflows of ongoing projects.
• Applicant shall implement safe work practices at the job site.
• Applicant should have good experience in managing manpower and transport execution of project sites
• To work closely with the owner, client, sub-vendors, main contractors, and suppliers
• Ensure compliance with legal and organizational standards.
• The Manager shall be responsible for ensuring that the project execution is according to the project Safety and quality requirements
• To maintain project documentation at all phases of construction
• Drive process improvements and enhance productivity.

Requirements:

• Proven experience in company operations & management.
• Strong leadership and organizational skills.
• Excellent problem-solving and communication abilities.
• Minumum 10 years experience at the operation team.
• Able to speak fluent English and second language is a must (Bengali, Tamil or Mandarin)

We are seeking an HR Manager for a leading Shipping MNC with a global trading presence. This role integrates responsibilities in Human Resources and Office Administration, including talent acquisition, employee development, compensation management, and HR policy implementation. The ideal candidate will bring a solid HR background, extensive experience in the shipping industry, and exceptional organizational and interpersonal skills to thrive in a fast-paced environment while ensuring operational excellence and compliance.

Responsibilities

• Talent Acquisition and Onboarding: Develop and implement effective recruitment strategies to attract top talent within the shipping industry, and oversee a seamless onboarding process to integrate new hires into the organization.
• Employee Development and Performance Management: Establish a structured performance review system, identify training needs to enhance employee skills and competencies, and collaborate with management on workforce planning and talent management strategies.
• Compensation, Benefits, and Payroll: Design and administer competitive compensation and benefits programs, ensuring payroll is processed accurately and in compliance with legal and regulatory requirements.
• HR Policies and Compliance: Create and enforce HR policies tailored to the shipping industry, ensuring alignment with industry benchmarks and adherence to legal standards.
• Office Operations and Environment: Maintain office premises, manage supplies, ensure a clean and safe working environment, and oversee administrative operations such as mail management and corporate travel arrangements.
• Administrative Policies and Support: Develop and implement efficient administrative policies and procedures while providing day-to-day support for administrative tasks to ensure smooth organizational operations.

Qualifications

• Bachelor’s degree in Human Resources or a related field with 3-5 years of HR experience.
• Proven working experience in a shipping company is required.
• Strong knowledge of HR-related laws and regulations.
• Prior experience in administrative functions is a plus.
• A proactive and hands-on problem-solver who is adaptable to varied, complex situations.
• Excellent organizational, communication, and interpersonal skills.
• Proficiency in HRIS systems and advanced MS Office skills (Excel, Word, PowerPoint).
• Experience in developing and implementing HR and administrative policies.
• Ability to work independently as well as collaboratively in a team-oriented environment

How to apply:

Submit your application by emailing a detailed copy of your updated CV in MS Word Format to Edgal Neo by clicking the "Apply Now" or contact Edgal at 8233 4883 or [email protected] for a confidential discussion.

Knowledge and Skills:

• 4 - 6 years project management experience desired
• PMP and ITIL certification preferred
• Previous experience in the core banking/ Digital banking /Internet Banking system.
• Strong experience in people management and customer management
• Strong experience in managing cost and project finance
• Experience in Agile methodologies is added advantage
• Experience in managing onsite – offshore model is highly preferred
• Strong customer engagement and service delivery skills.
• Experience in managing and developing a pipeline of business opportunity
• Abilities to manage conflicts and strong negotiation skills
• Strong business change management skills.
• Responsibilities:
• Responsible for end to end delivery of projects with agreed scope/time/cost
• Responsible for setting up the development team
• Provide resource forecast plan
• Drive the team to resolve all technical issues and risks
• Provide Effort and Cost Estimation and provide justification when a need arise
• Tracks and report project progress
• Personal Attributes:
• Efficient communication and presentation skills; Strong people management skills
• Leader in managing expectations and business development in favour of the founding organization
• Meticulous, organized, risk averse and able to work in a fast paced environment
• Able to identify a problem and define alternatives to support an optimized solution
• Energetic, Dynamic and Driven able to work within defined procedures

Local cafe chain looking for Outlet Manager.

No experience will also be considered.

6 days work week.

Job Responsibilities

1. To ensure staff follow their job description and code of conduct.
2. To ensure staff prepared food are according to Company’s recipe and procedure.
3. To ensure food cost of below 26%, by controlling quantity serve and food wastage.
4. To ensure first in first out of all items.
5. To actively monitor the built chart, update accordingly and ensure staff carry it out.
6. To ensure stock ordering at only sufficient buffer, maximum of one week stock allowed. Except for spices.
7. To ensure cleanliness and tidiness of the kitchen at all times.
8. To train and check at all times staff’s training.
9. To conduct cleaning schedule, opening and closing cleaning schedule. At 2.30pm, 7am and closing time.
10. To arrange staff’s work and work load. Ensure food are serve fast and good during peak hours.
11. To ensure you and your staff provide good and personalized service.
12. To talk to each individual staff at least once a week on their career prospects and mind set training.
13. To closely monitor customers and staff mood always.
14. To walk the floor and kitchen at least every hour.

Basic Employee Conduct

1. To be punctual.
2. To dress according to company’s uniform.
3. To be in uniform before clocking in your shift.
4. To obey your boss within the scope of work.
5. Do not reveal your salary to others.
6. Do not put the company in bad image to co-workers and customers.
7. To work as a team and help each other.

Responsibilities:

• Leading the team members to deliver the highest quality of service to the guests.
• Responsible for the financial performance of the restaurant
• Responsible for preparing weekly reports for management.
• Inform the management of any matter concerning the execution of the restaurant operations
• Ensure all internal procedures are set up and execute accordingly
• Ensure the appearance and maintenance of the restaurant is at the highest level.
• Ensure that a high standard of service is delivered at all times.
• Handle escalated complaints and report all issues and complaints to the management.
• Make hiring and termination recommendations to management.
• Support and cooperate with other functions to ensure maximum guest satisfaction
• Ensure appropriate staffing levels are maintained to an optimum level for guest satisfaction whilst within budget guidelines.
• Plan, organise and allocate the team for the setup and execution of functions and events.
• Conduct daily and weekly meetings to enforce good communication within the team.
• Ensure disciplinary action is executed responsibly, appropriately and as required in accordance with company standards.
• Address all matters diplomatically and fairly.
• Always be aware of competitors, including their pricing and promotions and propose to management.
• Be fully aware of the licensing regulations and abide by these rules.
• Be fully aware of fire and safety regulations.
• Ensure the restaurant is functioning to maximum capability and organising regular training
• Coordinate all marketing requirements by Company.

REQUIREMENTS:

• Minimum 8 years of relevant experience with 4 years in a managerial role
• Diploma/Degree in F&B / Hospitality or equivalent qualifications
• Acute financial management skills, strong business acumen and leadership skills
• Customer-oriented with a high desire for service quality.
• Strong planning and organizational skills with a keen eye for details.
• Able to motivate employees to work as a team
• Able to multi tasks and work under pressure.
• Self-motivated and able to work in a fast
• Warm and cheerful personality; energetic and highly motivated
• Excellent communication and interpersonal skills
• Fluent in English, any other language is a plus
• Ability to thrive in a challenging environment
• Strong public relations skills for both internal and external

As Duty Manager, you are required to provide guest services as well as supervision, direction, and leadership to all Front Office personnel in accordance with the objectives, performance and quality standards.

Job Descriptions

• Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs.
• To provide general management support throughout the hotel at all times by monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.
• Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness)
• Ensure that departmental standard, policies, and procedures are maintained.
• Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Update incident report for any critical incident such as staff / guest injury and damage to hotel properties.
• Attend to guests’ enquiries, problems, and complaints promptly, efficiently, and courteously to the satisfaction of guests and interest of the Hotel.
• Check and ensure that the Front Office and public areas are clean, in-order and all operating equipment are in good working order.
• Conduct and ensures the neat of appearance of all Front Office team.

Job Requirements

• Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
• Minimum 4 years’ related experience in a full-service hotel or mid-range hotel.
• Commitment to work rotating shift and any day, including weekends and public holidays.
• Great communication skills, ability to interact with guests, employees and third parties
• High attention to details.
• Ability to multi-task and work efficiently in a fast-paced environment.