Job Description & Requirements

1. Formulate and provide directives for Production Department in meeting organization's goals and committed to Quality Management System.
2. Accountable with the assigned factory sections in terms of production, New Model Development, Customer Service and Support, Supplier and Materials Management, Logistics and Transportation.
3. Analyze section profit/loss of projects and providing cost control and cost effectiveness strategy.
4. Provide production & material planning in ensuring production efficiency and on time delivery.
5. Ensure effective control of machine up/down time and well scheduled and optimized planning in machine / work-center load.
6. Manpower balancing and deplaoyment strategy with manpower skill set.
7. Continuous improvement program to ensure productivity, cost and quality effectiveness, general housekeeping and safety.
8. Formulate, identify and conduct management / training workshop to initiate / facilitate staff in aligning organizations missions and objectives and actions plans.
9. Support other function activities within the company to achieve the overall business goals and objectives.
10. Implement process improvement.
11. Authorize the appropriate use of performance monitoring and statistical techniques.
12. Ensure and coordinate the implementation of risk assessment and risk contol of medical devices.

Requirements:

• Preferred to have Diploma / Degree in Mechanical / Precision Engineering or equivalent.
• Minimum 6 years in a Manufacturing environment (preferably in Precision Engrg / Sheet metal industry) and with at least 4 years of supervisory capacity.
• Exposure with involvement in newly factory, product / process set-up is much preferred.
• In-depth understanding of manufacturing cycle and good budgeting control.
• Strong leadership with good analytical and problem solving skill, as well as dynamic in planning and result oriented.

Production Planning and Execution:

• Overseeing the entire production process from start to finish.
• Developing and implementing production schedules and timelines.
• Ensuring the availability of necessary resources (materials, equipment, personnel).
• Monitoring production progress and identifying potential bottlenecks or delays.
• Implementing quality control measures to ensure products meet specifications.

Cost Control and Efficiency:

• Monitoring production costs and identifying opportunities for cost reduction.
• Optimizing production processes to improve efficiency and minimize waste.
• Exploring and implementing new technologies or methods to enhance productivity.
  

Industry Best Practices:

• Staying abreast of industry trends, best practices, and technological advancements in construction and design.
• Adhering to relevant safety regulations and quality standards.
  

Collaboration and Communication:

• Collaborating with other departments (e.g., design, procurement, sales) to ensure smooth project execution.
• Communicating effectively with stakeholders (e.g., clients, suppliers) regarding production progress and any potential issues.
  

Continuous Improvement:

• Identifying areas for improvement in production processes and implementing necessary changes.
• Providing recommendations to management on how to enhance production efficiency and quality.
  

Job Description:

1. In charge of the preparation of reagents, calibration materials, and quality control products, strictly follow SOP, keep all records in the receipt, review, and use of raw and supplementary materials, monitor the stock condition and work with procurement team to replenish accordingly.

2. Responsible for the collection and bookkeeping of raw materials, auxiliary materials, packaging materials, etc. for production.

3. Responsible for filling in production logbook to ensure that the data is true, complete and accurate.

4. Ensure production equipment, facilities and production environment can meet production process and regulatory requirements.

5. Ensure employee working environment and quality in strict accordance with the system and regulatory requirements.

6. Strictly comply with laboratory-related operation and quality management requirements.

7. Collaborate with cross-functional teams to meet projects goals with overall organizational objectives.

8. Any other ad-hoc duties or projects as required by the management team.

Job Requirements:

1. Systematically project management, good planning, execution and timely communication. Good presentation skills.

2. Enthusiastic, proactive, and down-to-earth work attitude, strong communication & execution ability, results driven, and a team player.

3. Meticulous and strong sense of responsibility; able to handle stress and tight schedule.

Job Description

· Cutting and Crimping of wires

· Inserting of connectors and housing

· Assemble components to form wire harness according to customer’s specifications

· Ensuring quality in process is observed

· Re-work defective wire assemblies

· Any other duties assigned from time to time

Requirements

· Good eyesight as some components are small

· Not color blindness for identify colored cable and label

· Understand basic English to read drawing and cutting lengt

Primary

1. To Provide primarily support at production department.
2. Assist superiors in prepare and compile reports.
3. Prepare, generate and release job order / purchase requisition to various departments of the confirmed job orders.
4. Responsible for planning of production output, monitor machine capacity, OEE etc.
5. Work closely among inter-departments to ensure committed schedules are met.
6. Provide regular update to the sales/Projects team on project development in a timely manner.
7. Maintenance and upkeep records of Production/Engineering/Technical documents.
8. Arrange production run according to Supervisor/HOD instruction.
9. Receiving/distribution of raw material for production usage.
10. Parts distribution to other departments for next process.
11. Able to systemize and improve on workflow.
12. Good application and know-know on the ERP / reporting tools.
13. Ability to understand or interpret all technical drawing and part specification.

Education level:

1. Min. NTC/Nitec level ME/Mechatronic or its relevant.

Experience level:

1. Two (2) years in relevant experience in clerical environment or manufacturing or its relevant

2. Perform competent in clerical duties, computer literacy.

3. Result oriented, resourceful and independent.

4. Ability to read, understand mechanical drawing and Geometric Dimensioning and Tolerance.

Job Description:

• Review and Study customer's specifications and drawings
• Set up machines and create samples
• Update sample making records
• Assist in new product development
• Create and maintain jigs and fixtures
• Assembly of wire harness and Electromechanical parts
• Any other duties assigned from time to time

Requirements:

• Good eyesight as some components are small
• Not color blindness for identify colored cable and label
• Understand basic English to read drawing and cutting length

Job Types: Full-time, Permanent

Schedule: Monday to Friday

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities 

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties. 
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

• Plan, execute, and monitor marketing campaigns across various platforms (e.g., digital, social media, traditional).
• Manage campaign budgets, schedules, and resources efficiently.
• Track and analyze campaign performance, adjusting strategies as needed for optimization.

Skills and Competencies:

1. Strategic Thinking:Ability to think critically and develop effective strategies to meet company objectives.
   
2. Digital Marketing Expertise:Proficient in digital marketing tools and techniques, including SEO, SEM, Google Analytics, email marketing, and social media management.
   
3. Data Analysis and Interpretation:Strong analytical skills with the ability to interpret data and adjust strategies accordingly.
   
4. Creativity:Ability to develop creative campaigns and solutions that resonate with target audiences.
   
5. Leadership and Team Management:Proven ability to lead and motivate a team while collaborating across departments.
   
6. Communication Skills:Excellent verbal and written communication skills for internal and external audiences.
   
7. Project Management:Strong organizational skills with the ability to handle multiple projects and deadlines simultaneously.
   
8. Customer Focus:Ability to understand customer needs and deliver effective marketing solutions.
   

MISSION AND RESPONSABILITIES:

You are THE Brand Ambassador. You are to achieve sales targets while promoting the brand image and providing the highest standard of service to all clients. As a member of the Brand Retail team, the Boutique Manager represents the brand values towards the customers and peers at all times.

BUSINESS VISION

• Foster a shared vision among team members, aligning all activities to support the approved vision and strategy set by the Local Market Retail Team.
• Encourage innovation and creativity within the team, ensuring everyone understood and contributed to the overarching business objectives.
• Implement team-building initiatives to enhance team cohesion and morale.
• Recognize and celebrate team achievements, fostering a positive and spirited work environment.
• Analyse workflow processes and identified areas for improvement, streamlining operations to boost overall productivity.
• Implement strategies to enhance team productivity and efficiency, ensuring alignment with the business vision.

CUSTOMER EXPERIENCE

• Act as a role model and mentor to the team, embodying Brand's values and standards in all interactions with customers.
• Inspire the team to consistently exceed customer expectations, ensuring a high standard of service and hospitality.
• Conduct regular team meetings to share customer success stories and positive feedback, boosting team morale and cohesion.
• Encourage a customer-centric mindset within the team, emphasizing the importance of personalized service and customer satisfaction.

CLIENTELING

Client Relationship Management:

• Develop and implement strategies to build strong, long-lasting relationships with clients, especially high-value and potential high-value customers.
• Lead by example in providing personalized service to clients, showing an in-depth understanding of their preferences and needs.
• Train and mentor, the team in effective clienteling practices, emphasizing the importance of personalized communication and tailored recommendations.

Client Data Analysis:

• Monitor client purchase history, preferences, and feedback to inform targeted marketing strategies and personalized service offerings.
• Regularly review client data with the team to identify trends and develop action plans to enhance client satisfaction and loyalty.

TALENT MANAGEMENT

• Provide one-on-one coaching and mentoring to team members, fostering their professional growth and enhancing team spirit.

• Develop and nurture team members, preparing them for future roles and creating a talent pipeline within the organization.
• Recognize and appreciate individual and team achievements, reinforcing a positive team spirit and motivation.
• Encourage knowledge sharing and skill development within the team, promoting a collaborative and cohesive work environment.

FINANCIAL TARGETS

• Inspire and motivate Beauty Consultants, coaching them to meet individual and team financial targets.
• Implement client-centric initiatives collaboratively with the team, focusing on increasing conversion rates, cross-selling, and Average Basket Size.

• Implement performance metrics and goals, regularly monitoring progress and providing constructive feedback to enhance productivity.
• Introduce incentive programs tied to achieving financial targets, boosting team motivation and productivity.

MERCHANDISING

• Collaborate with Senior Management and Merchandising teams to drive key categories and uncover opportunities
• Align merchandise mix to meet client needs; particular emphasis on VICs
• Maintain all merchandising standards in line with Brand’s guidelines

STORE OPERATIONS

• Clear Communication: Ensure clear communication channels within the team, facilitating efficient operations and reducing misunderstandings.
• Empower team members to make decisions within their areas of responsibility, fostering a sense of ownership and accountability.
• Encourage a problem-solving culture within the team, actively involving team members in
• Regularly recognize and appreciate the team's efforts in maintaining smooth store operations, reinforcing a positive work environment.

Team Cohesion and Spirit:

• Promote collaboration between different departments within the store, ensuring a cohesive approach to operations.
• Encourage team members to support one another during busy periods, enhancing teamwork and solidarity.
• Facilitate cross-training among team members, enhancing their skills and creating a flexible workforce.
• Celebrate operational milestones and achievements, boosting team morale and cohesion.

Productivity Management:

• Continuously review and optimize operational workflows, eliminating bottlenecks and enhancing productivity.
• Effectively allocate resources, including staff and equipment, based on demand patterns, maximizing productivity during peak hours.
• Adjust employee schedules based on store traffic to maximize sales potential. Focus on cost-effective staffing models.
• Work with senior management to enhance sales opportunities and improve customer experience through store displays and layouts.
• Ensure accurate calculation of commission and incentives
• Maximise and manage stock inventory

ADMINISTRATION

• Regularly compile and analyze weekly and monthly sell-out reports, providing insights and recommendations to the Retail Manager.
• Utilize data analytics tools to track sales performance, customer trends, and product popularity.
• Prepare comprehensive reports highlighting key performance metrics, sales trends, and areas of opportunity.

Commission Management:

• Ensure accurate and timely tabulation of sales commissions for all team members.
• Implement transparent processes for commission calculations and communicate them effectively to the team.
• Submit all tabulations on a timely basis

Documentation and Record Keeping:

• Maintain meticulous records of all administrative documents, including contracts, employee records, and operational guidelines.
• Ensure all administrative procedures are in compliance with company policies and legal regulations.
• Manage sensitive information with confidentiality and discretion.

Operational Efficiency:

• Streamline administrative processes to increase efficiency and reduce operational costs.
• Implement and maintain digital systems for record-keeping and reporting to facilitate easy access and efficient management of information.
• Collaborate with team members and other departments to continuously improve administrative processes.

ONLY SG/PR/Msian are welcome to apply.

Job Descriptions & Company Benefits

• Professional Consultation : Engage with clients to understand their needs, preferences, and budget. Provide expert advice on interior design and space planning.

• Work with our in-house draftsmen & designer : We (company) Provides our sales with the right tools such as draftsmen and 3d designer, as well as showroom(Changi) / in-house carpentry Factory(Changi), giving you an headstart with special prices & Under one block processing

• Proposal and Quotation Preparation: Prepare proposal with quotation for clients who assigned to you.

• Site Supervision and Coordination: Oversee the project's progress on-site & Update client, ensuring adherence to design specifications, quality standards, and timelines.

Our Ideal Candidate:

• Passionate about Interior Design & Providing quality service to our clients
• Basic experience with materials
• Possess work ethic and also positive & out-going attitude.
• Have basic experience in AutoCAD or SketchUp, or other relevant software.
• Have a minimum 3 years experience in Interior Design / Renovations.
• Able to speak & Write English.

Why Join Us?

• Attractive Remuneration: Full Commission based or Basic salary plus incentives (transport allowance , quarterly incentives and more) for qualified candidates.
• Incentive Trips & Annual Performance Bonus: Enjoy company incentive trips and annual performance bonus, and others allowances!
• Structured Interior Design Training: We provide intensive training and support to our team members at Reno bee pte ltd. We are committed to your professional development and offer opportunities for growth and learning, from beginner to advanced levels.
• Verified leads Provided: We provide high-quality, verified leads who are genuinely interested and serious about their interior design projects.
• Flexible Working Hours: We understand the importance of work-life balance. We offer flexible scheduling options and encourage open communication to ensure that you have the time and support needed to prioritize your family and personal life.
• Positive Company Culture: We are dedicated to building a positive company culture where you can thrive.

Join our team today and unleash your talent in a thriving and supportive environment. We are eagerly looking for individuals who are enthusiastic about interior design and would love to have you as part of our team!

We regret to inform that we have limited slots for this position, as well as a probation period before confirming.

Key Roles and Responsibilities

• Overall in charge of HR Function with full spectrum of services including recruitment and talent management/retention, succession planning, workforce planning and scheduling, training and development, salary and benefits administration and total reward function, support overseas subsidiary setup, build dedication and commitment, discuss issues and conflicts, recognition and incentives system, policy and compliance etc.
• Serve as a HR Business Partner and work closely with HOD to understand business objectives, and whenever deemed necessary, implement jointly with function leader the appropriate HR solutions/framework.
• An active member of the leadership team to lend HR perspective and advice to discussions.
• Work on annual manpower planning and budgeting.
• Provide support to the Senior Management team with organizational changes such as communication of changes, managing ground sentiments, employee talent engagement.
• Drive and lead HR projects such as Annual Performance Appraisal Exercise, bonus pay-out exercise, external audits that involve HR functions and etc.
• Nurture the HR team members through developing and upping their job competencies, with a view to mentoring them to be independent and competent employees.
• Formulates, implements, and reviews HR policies and regulations to meet business objectives, and ensure their relevance in the face of any changing business directives or legislations and statutory requirements.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Develop the Learning and Development framework
• Negotiation of Collective Agreement with the Union
• DPO (Data Protection Officer) for the organization.
• Perform other tasks as assigned by the supervisor.

Requirements

• Diploma/Degree ideally in Human Resources Management or equivalent.
• Minimum 8 to 10 years’ experience, with at least 2 to 3 years in a managerial role
• An Independent self-starter to lead, act and execute company directives
• Proficient in Singapore Employment Act
• Familiarity with Policy formulation and implementation
• Analytical and Critical thinking skills
• Problem-solving and decision-making skills
• Proficient in Microsoft Office
• Good listening and communication skills (verbal/written)
• Relation-building skills
• Union management skills

Project Management

• In-depth understanding of project specifications, technical details and construction drawings;
• Participate in planning and execution of projects undertaken by the company;
• Carry out work scheduling, material requisition planning, project supervision and documentation;
• Supervise structural/architectural works, coordinate with client’s representatives, consultants and sub-contractors on technical matters;
• Collaborate with cross-functional teams to ensure projects are completed on time and within budget;
• Monitor project progress, identifying and mitigating potential risks;
• Lead and motivate a diverse team of workers to achieve operational and project goals;
• Foster a positive work environment that encourages collaboration and innovation.

Factory Management

• Oversee day-to-day operations of the manufacturing facility, ensuring smooth production processes;
• Manage and maintain equipment, addressing issues promptly to minimize downtime;
• Implement and uphold safety and quality standards in the factory;
• Managing the workflow of their employees, creating team schedules and delegating tasks;
• Assessing the work performance of their employees and identifying areas that need improvement;
• Facilitate effective communication and integration within a culturally diverse workforce;
• Training and onboarding new hires to make sure they understand their roles;
• Setting goals for workers and making sure they comply with the company’s plans and vision.

Your role as a Department Manager is to put the customer & colleagues at the center of everything you do. You need to ensure the highest possible level of customer service and ensure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store by leading with clear actions, as well as follow up on the results. You ensure you have a great team and support their development, trainings, performance and talent pipeline. Our business is your business, so when you grow, we grow.​
 

Key Responsibilities​

• You lead with a vision to secure the best experience for all our colleagues and customers. ​
• You analyse and follow up on Sales & Profit KPI's for your department. ​

• You support recruitment and ensures growth of team​

• You evaluate your team’s performance, provide regular feedback, and support succession through their development and training. ​

• You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety. 

· Planning

· Organizing

· Controlling

· Leading

· Communicating

· Cognitive functions

· Self-management functions

· Motivational and personal development functions

· Customer awareness functions

· Organizational savvy functions

· Representing the team's interests and objectives

· Determining the resources needed

As Manager, Business Strategy, the incumbent is expected to study market trends, conditions, regulations, customers to inform Company’s decisions on business strategies. Based on market research, the incumbent shall provide key insights and recommendations to leverage opportunities and coordinate strategies aimed at assisting the company in reaching its goals.

Key Duties & Responsibilities

Market Intelligence

Perform market research to identify areas of interest, iterate on key findings and communicate market insights.
Evaluate key policy and industry shifts in existing and new business space to identify emerging trends, opportunities, threats and distil relevant implications to the company.
Analyse competitors’ activities to determine the best strategies for increasing market share or generating new business opportunities.
Identify new business opportunities, including new markets, growth areas and business partnerships.

Business Strategies

Develop long term business strategies and priorities in pursuing new opportunities in growth areas, new and existing markets.
Identify areas of capability building to strengthen YRI’s current and future competitive advantages.
Working with management to develop policies, strategies, and plans to ensure that business objectives are achieved.

Annual Business Planning

Support Business Group’s annual business planning process

Key Requirements

- Development of business plans and strategies

- Conduct research and data analysis

- Project management

Other Requirements

Good tertiary education.

- A degree in Business or Economics is preferred.
- Possess at least 3 years of working experience.
- Strong business writing and business reasoning
- Strong communication and critical thinking skills.
- Ability to work independently.

Interested and suitably qualified candidates are invited to send in your resumes.

Shortlisted candidates will be notified via email within 5 working days.

• Implement and standardized supply chain processes, methodologies and tools across the APAC region for chemicals; drive improvements in operational excellence using Lean Six Sigma and other approaches.

• Develop roadmap for and execute the business plan for Chemicals APAC, driving efficiencies and synergies while ensuring customer service, quality and delivery metrics are maintained/improved.

• Support future M&A, such as operational due diligence and operational integration for acquisition.

• Drive the implementation of supply chain IT systems; scout for, select and implement new technologies and systems and processes.

• Continuously build team capabilities through individual and team development programs.

• Develop and drive the sales activity.

• Work across all Lines of Businesses and functional areas to identify and jointly implement cost saving and service enhancing opportunities and initiatives.

• Develop and maintain strong positive relationships and communication with key external customers, including the delivery of plans to optimize the value proposition.

• Represent the Chemicals APAC BU to internal stakeholders, such as the C-Suite and financial sponsors, and external stakeholders, such as customers and suppliers.

Build a culture that supports the strategic direction of the organization, fostering an environment that values individual as well as team contributions, encourages innovation, champions change, and values diversity.

We’re looking for a Technical Product Manager (SAP) who will take a key role in our team.

• Set the technology roadmap and standards for our SAP platform and applications, including SAP Cloud solutions / platforms.

• Provide the technical leadership in the SAP Basis area and drive outcomes for projects and BAU-related work across the SAP landscape.

• Responsible for setting and maintaining operational procedures, processes and controls and working with SAP Basis support.

• Responsible for security, configuration, patching, review of SAP GRC SOD/SAT rules and violations and working with security/audit teams (both internal and external).

• Managing licence audits with SAP audit team.

• Managing inventory and re-certification of servers, software versions, system IDs, etc.

• Managing admin user access/reviews, planning complex system changes.

• Review system architecture design changes and new implementation.

• Managing server resource utilization and costs and system performance optimization.

• Run and manage various upgrade projects to the core SAP platform and support business users with application changes/migrations.

• This role is an individual contributor role.

Requirements

• University degree in an IT related discipline.

• Must-have experience with SAP on-premise and Cloud environment of at least 4 years with focus on SAP Basis & perpheral systems.

• More than five years of experience working with SAP BASIS in multiple roles, such as team lead or manager.

• Strong technical domain knowledge and hands on experience in SAP Cloud solutions & platforms in a Basis role, especially in complex SAP landscapes involving on-prem, on-cloud and RISE setups.

• Strong general IT knowledge covering servers, storage, networks, browsers, printers, basic UNIX admin tasks, basic Windows OS admin tasks, public cloud & its services, etc.

• Ability to manage vendors, project teams and users to ensure standards & timely delivery.

• Ability to engage and lead multiple support teams to resolve incidents or issues.

• Good communication and interpersonal skills, and ability to resolve conflicts

Job Scope

• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
• Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
• Accomplish operations and organization mission by completing related results as needed
• Meet or exceed operations labor budget expectations
• Manage staff levels, wages, hours, contract labor to revenues
• Run a safe, injury/accident free workplace

Job Requirements

• Conflict Management
• Organization
• Decision-Making
• People Management
• Data Entry Skills
• Data Processing Skills
• Dependable
• Reporting Skills
• Deadline-Oriented
• Budget Development
• Critical Thinking Skills

PRIMARY OBJECTIVE

• Achieve Target Revenue/Profit assigned on annual basis
• Achieve Target New Customer Acquisition assigned on annual basis
• Handle marketing, relationship management and business development among the existing client base including defending and deepening the relationships as well as cross selling
• Manage loan Asset/Corporate Bonds Quality (if applicable) & assist Team Head in any Debt Restructuring exercise (if applicable).

KEY RESPONSIBILITIES

•  
• Actively acquire new Corporate customers
• Review and manage accounts to be assigned/brought-in
• Increase utilization to enhance the Bank’s share of wallet
• Proactively monitor credit quality through early problem loan recognition and implement appropriate strategies
• Perform credit reviews on a timely basis
• Client servicing
• Work on projects which may be assigned from Time to Time

Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications.

Digify is used in 138 countries today. We have more than 600,000 users worldwide.

THE ROLE

As our Customer Success Manager at Digify, you can choose to work on-site at our Singapore office or remotely, with occasional travel to Singapore as needed. In this role, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value, enhancing customer engagement, building long-term relationships, and strengthening the customers retention. Managing a wide range portfolio of accounts, you will work closely with your team lead, key stakeholders, and cross-functional departments to refine and optimize customer success processes, ensuring a seamless and impactful customer experience.

WHAT YOU WILL BE DOING

Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.

• Increase customer satisfaction and retention by building strong, long-term client relationships.
• Conduct regular check-ins to improve product usage and address customer issues promptly.
• Collaborate with customers on renewals, account expansions, and retention strategies.
• Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
• Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
• Troubleshoot technical issues in partnership with the Engineering and Development teams.
• Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
• Proactively manage a book of business, tracking account health and mitigating retention risks.
• Collaborate cross-functionally to optimize processes and implement solutions for customer success.
• Support system configuration and onboarding processes tailored to customer requirements.

• Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries.
• Proven experience in customer success or account management within a B2B SaaS or software company.
• Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction.
• Proactive attitude and mentality in identifying opportunities to expand customer accounts by understanding their evolving needs and aligning them with our solutions.
• Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers.
• Willingness to learn and develop basic technical skills to confidently discuss technical topics with clients.
• Demonstrated success in renewals, upselling, and account expansion strategies.
• Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
• Meticulous attention to detail and a high degree of accuracy in all deliverables.
• A driven, self-motivated, and enthusiastic mindset, paired with empathy, patience, and trustworthiness.
• Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is an added advantage.
• Willingness to travel to Singapore on occasion if working remotely. 

Introduction to Zodia

Digital Asset Custody, the way it should be

As an institution-first, FCA-regulated digital asset custodian, Zodia Custody aims to provide financial institutions, corporations, and professional investors with the freedom to realize the full potential of the digital asset future on their own terms. Established in 2020, Zodia Custody combines the agility of a start-up with the heritage of a 167-year-old financial institution, Standard Chartered, in partnership with Northern Trust and SBI.

Scope of Role:

Sales Leadership

As the Sales Senior Manager or Director, you will play a critical role in leading the sales strategy and execution for Zodia Custody in Singapore. You will be responsible for driving revenue growth by:

• Developing and implementing effective sales strategies that align with the company’s goals and market demands.
• Building and nurturing relationships with key client stakeholders, ensuring high levels of customer satisfaction and retention.
• Identifying market opportunities for new business and enhancing the company’s market presence.
• Analyzing sales data to inform strategy and improve performance metrics.
• Collaborating with marketing and product teams to align sales campaigns with product launches.
• Representing Zodia at client meetings, industry events, and conferences.

Key Stakeholders:

• Singapore Country Leader
• Marketing Department
• Product Management Team
• Clients and Partners

. Industry Knowledge

• Expertise in Digital Assets: In-depth understanding of blockchain, cryptocurrency, tokenisation, and the role of custodians in the digital asset ecosystem. Strong background in selling digital asset solutions or financial services products.
• Regulatory Awareness: Knowledge of Singapore financial regulations, including MAS requirements, PSA, and AML compliance.
• Custody and Security Expertise: Familiarity with custodial solutions, cold storage, multi-signature wallets, and other security technologies in the digital asset space.

2. Sales Skills

• 7+ years of experience in sales roles within digital assets or financial services, with minimum of 2 years within Crypto industry in any capacity
• Proven Sales Track Record: Demonstrated success in meeting and exceeding sales targets, ideally in financial services, fintech, or digital assets.
• Pipeline Management: Ability to manage complex sales cycles, from lead generation to closing deals, with large institutional clients.
• Consultative Selling: Skills in understanding client pain points and delivering tailored solutions that align with their needs.

3. Strategic Thinking

• Market Insights: Ability to analyse market trends and position Zodia Custody as the preferred partner in Singapore.
• Solution Innovation: Capacity to adapt custody solutions to meet the evolving needs of institutional clients.
• Competitor Analysis: Awareness of competitors' offerings and ability to differentiate Zodia Custody in the market.

4. Operational Knowledge

• Product Knowledge: Strong understanding of Zodia Custody's services, including technology, security protocols, and value proposition.
• Integration Expertise: Familiarity with integrating custody services with existing client platforms (e.g., Fireblocks, treasury systems).
• Post-Sales Support: Ability to ensure a seamless client onboarding experience and maintain long-term relationships.

5. Communication Skills

• Clear Messaging: Ability to explain complex digital asset concepts to clients with varying levels of technical understanding.
• Negotiation Skills: Expertise in structuring and negotiating contracts that benefit both Zodia Custody and the client.
• Stakeholder Engagement: Strong presentation skills for engaging C-level executives and board members.

6. Personal Attributes

• Resilience: Ability to navigate a fast-changing industry and overcome challenges in a nascent market.
• Entrepreneurial Spirit: Proactiveness in identifying opportunities and driving business growth in a new and evolving sector.
• Positivity: Positive and open approach, particularly in promoting trust and integrity in a security-focused industry.

• Base + Commission Scheme
• CPF contributions - Pension plan
• ESOP Plan
• Training & Development budget
• Work From Home - Flexible hours
• 30 days annual leave plus bank holidays
• Private Healthcare

The candidate will lead the APJ regional benefits team. This role is responsible for executing the Global Benefits and Wellbeing strategy, offering regional insights, shaping global policies, and driving efficiency through AI and platform improvements.

The candidate will collaborate cross-functionally to ensure compliant benefit delivery, oversee local broker relationships, manage regional budget planning and execution, and support mergers and acquisitions. Additionally, they will lead a small team, foster their development, and work closely with the APJ People Leadership Team on strategic priorities and executive escalations.

What You’ll Be Doing:

• Lead the execution of the Global Benefits and Wellbeing strategy across the APJ region
• Provide the Global Benefits Leadership Team with regional insights and help shape global policies while maintaining local relevance
• Drive efficiency improvements using AI and platform tools to enhance employee experience
• Partner with the Care and People Product Team to deliver a seamless end-to-end employee experience
• Collaborate with cross-functional teams, including Compensation, FP&A, and Legal, to ensure compliance and smooth benefit delivery
• Support corporate development teams with due diligence and integration during mergers and acquisitions
• Manage broker relationships at the regional level and oversee the regional budget planning and execution process
• Foster team development by providing hands-on learning and career growth opportunities to direct reports, guiding them on benefit design, policies, and onboarding
• Handle stakeholder management in collaboration with the APJ People Leadership Team and manage executive escalations
• Execute with agility, adapting to shifting priorities to meet employee and business needs effectively

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Integrated Media Manager (Singapore)

Maternity Cover

As a Media Manager for our technology client, you will be responsible for collaborating with APAC-based and regional media agencies and internal stakeholders to manage ongoing cross-media initiatives and campaigns across multiple regions, assisting in implementing the regional rollout of global media planning tools. 

The person will be the day-to-day consultant on media strategy for the initiatives mentioned above, including but not limited to channel, audience and ad format strategy, best practices and optimisation to attain program efficiency goals. Basic knowledge of measuring channel/campaign effectiveness is useful for this role.

Role: 

• Manage central media projects that span all product areas, liaising with various local & regional agencies to collect and validate media data. 
• Attend meetings with relevant internal teams and agencies and be able to provide concise notes on key takeaways and actions. 
• Execute training to Marketing teams and agencies as global tools roll out in APAC.
• Provide exceptional support to run cross-channel initiatives in APAC and analyse results to surface key implications for the business.
• Manage agency workflow as it pertains to media, such as reporting, benchmarks and media forecasting.
• Own stakeholder narratives for internal regional, and global leadership on media plan strategy, reporting, roadmaps and learnings.

You:

• BA/BS degree or equivalent experience
• 5+ years of working experience within a marketing/media agency environment
• Solid project management skills and communication skills are mandatory 
• Strong proficiency with presentation software (e.g. Google Slides/PowerPoint) for producing presentations and Google Sheets/Excel for handling large data
• Strong data organisation skills, especially in Google Sheets, to efficiently summarise and present data (comfortable using pivot tables and functions)
• Experience in online/offline media strategy & brand planning experience
• High-level knowledge of channel/campaign measurement 

• Exceptional verbal and written English communications and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

To ensure guests would feel safe and secure in our hotel, appropriate security levels necessary. As Assistant Security Manager, you’ll be implementing safety and security policies in accordance with IHG standards – emphasizing to remain alert at all times to team members. By allowing guests to feel safe, it would encourage repeat visits. You will assist in the security operations and ensure there are enough coverage from Security Team to manage activities in the hotel.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Report to Manager all hotel property deficiencies and safety or security hazards
• Monitor staff clocking on and off duty
• Conduct regular locker checks with Human Resources
• Conduct trainings for security officers, hotel colleagues and random checks of key registers in various departments in the hotel and report on discrepancies
• Check all packages and passes of employees entering and leaving the building
• Manage team including training, coaching, counselling, disciplining, quarterly check-in, yearly review etc.
• Identify & train talents for promotion
• Liaising and contacting vendors
• Administer efficient roster planning and scheduling
• Responsible for the safety and security of guests and employees
• Implement procedures and initiate action immediately for security and emergency incidents
• Be thoroughly familiar with and guided by hotel’s emergency plan in any case of fire outbreak
• Maintain a vigil 24 hour surveillance on areas frequented by guests and all work areas
• Ensure no undesirables loiter in or around the hotel premises
• Prevent gambling and sabotage on hotel premises
• Assist superior in the preparation and management of the department’s budget and is aware of financial targets
• Liaise with other departments for security matters whenever necessary

What we need from you?

• Minimum ‘O’ Levels or equivalent
• Security License and relevant WSQ Training Certificate
• Minimum 2 years of related work experience

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Job Description

-In charge of handling arrival and departure passengers, coordinating and assisting passengers at the check-in counter.

-Handle irregularities and complaints occurring from handling process and reporting to head quarter.

-Ticketing and reservation.

-Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors(UM), VIP passengers and passengers needing wheelchair assistance.

-Handle all the expenses and revenues of the department.

-Answering telephone calls and general passenger handling duties in the Passenger Service Section.

-Direct passengers through Customs, Immigration, and Quarantine, as required.

-Design and development of the in-flight catering both on the variety and quality as well as product quality control.

-Handle special tasks assigned by management and other ad hoc duties.

Requirements

-At least 10 years of working experience in airport passenger service at airline company.

-Customer oriented with pleasant disposition and ability to communicate with all level of people.

-Pro-active, self motivated individual who works well independently.

-Excellent interpersonal, written and oral communication skills.

-Japanese communication skill of JPLT N1 or eqivalent is required for this post, for accurate and prompt communication and direction to the relevant departments at the Tokyo head office, in the event of an emergency.

-Extensive knowledge of international and Japanese regulations of aviation industry.

-Proficient in MS Word, Excel, PowerPoint and other software.