Responsibilities:

1. Cultivate and nurture client relationships, identify individual needs, and deliver tailored financial planning and solutions.
2. Evaluate market trends and dynamics, recommend appropriate financial products and services, and achieve defined sales objectives.
3. Guide clients in understanding the features of financial products and associated investment risks, providing professional and strategic investment advice.
4. Establish and sustain strong client relationships to enhance satisfaction, loyalty, and long-term engagement.

Requirements:

1. Bachelor’s degree or higher, preferably in Finance, Economics, Business Management, or related disciplines.
2. Prior experience in state-owned enterprises is advantageous, with a solid understanding of their operational culture and business processes.
3. Exceptional communication abilities, refined sales acumen, and a strong customer-oriented mindset to deliver expert financial solutions.
4. Demonstrated capacity for rapid learning and adaptability, enabling quick mastery of financial products and market insights.
5. Strong team collaboration skills, coupled with a proactive attitude and the ability to perform under pressure.

The role of a construction operations manager includes:

• Allocating works to project managers in an appropriate manner and prioritizing them based on urgency and customer needs.
• Managing projects from beginning to end, including planning, scheduling, budgeting, coordinating with other teams, and supervising workers.
• Evaluating safety standards on site and enforcing regulations to ensure worker safety.
• Overseeing the bidding process for contracts and hiring subcontractors or outside labor when necessary.

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

ResponsibilitieS

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

Requirements and skills

· Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets

· Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization

· Proven ability to drive the sales process from plan to close

· Excellent mentoring, coaching and people management skills

We are seeking an experienced General Manager to oversee daily operations at Anagen Scalp Centre. The General Manager will be responsible for managing all aspects of our centre, including staff management, customer relations, strategic planning, and overall centre performance.

Key Responsibilities:

• Operations Management: Oversee the daily operations of the centre to ensure smooth and efficient performance.
• Staff Leadership: Manage, recruit, and train staff members, setting clear objectives and performance standards.
• Customer Satisfaction: Ensure high levels of customer satisfaction through excellent service and prompt resolution of any issues.
• Financial Oversight: Manage the centre’s budget, optimize expenses, and ensure profitability.
• Strategic Planning: Collaborate with the senior management team to set goals for operational efficiency and growth.
• Marketing and Sales: Work closely with the marketing team to implement strategies that enhance customer acquisition and retention.
• Compliance and Quality Control: Ensure all health and safety regulations are followed and maintain high standards of quality control.

Requirements:

• Experience: Minimum of 5 years in a management role related to scalp care industry.
• Skills:Strong leadership and people management skills.
  Excellent communication and interpersonal skills.
  Proven ability to manage budgets and financials.
  Strong analytical and problem-solving skills.
  Proficient in Microsoft Office and business management software.
  
• Characteristics:Highly organized and detail-oriented.
  Passionate about customer service excellence.
  Ability to thrive in a fast-paced environment.
  Strategic thinker with a clear vision for the centre’s growth.
  

Benefits:

• Competitive salary and performance bonuses.
• Health insurance.
• Opportunities for professional growth and development.

Avenue of Brands Pte Ltd was founded in 2024. We aim to serve quality food at affordable prices. We are a fast-growing brand and currently expanded to 8 outlets around Singapore. We are looking for candidates with passion in F&B to join our growing team!

Job description:

1. Operational Management

• Oversee daily operations, ensuring smooth service delivery and adherence to restaurant standards.
• Monitor food quality, hygiene, and customer service standards.
• Ensure compliance with local regulations, including health, safety, and licensing requirements.
• Develop and maintain operating policies and procedures.

2. Team Leadership and Development

• Recruit, train, and manage staff, including Front of House (FOH) and Back of House (BOH) teams.
• Foster a positive work environment, promoting teamwork and staff engagement.
• Conduct regular performance evaluations and provide constructive feedback.
• Address staff concerns and resolve conflicts effectively

3. Customer Experience

• Ensure outstanding customer service to enhance guest satisfaction.
• Address customer complaints and resolve issues promptly and professionally.
• Gather and act on customer feedback to improve service quality.

4. Marketing and Business Development

• Collaborate with the marketing team to develop promotional campaigns and special events.
• Build and maintain relationships with customers, suppliers, and partners.
• Identify and implement strategies to attract and retain customers.

(A) Job Summary:
The Manager, Contracts (Site) assists the Senior Manager, Contracts in overseeing the operations of the Site Contracts and Commercial team. He/She is also responsible for providing advice on all contractual, procurement and claim issues and ensuring compliance with regulatory and customer requirements which is aligned with Obayashi’s value proposition and/or commercial strategy in tenders and contracts proposals.

(B) Essential Job Functions:
The Manager, Contracts (Site) is responsible, but not limited to, the following:

General

• Close communication with PD/PM to reflect PD/PM’s intention for the project.
• Establish Contracts management policy/tactics in line with PD/PM’s intention.
• Responsible for dealing with authorities, client, consultant management and subcontractors/suppliers.
• Manage Contract & Commercial teams.
• Any ad-hoc tasks assigned by superior.

Planning & Programming

• Prepare and submit procurement schedule for permanent works in accordance to Master Programme.
• Ensure procurement/award for permanent works is in accordance to approved procurement schedule.

Quality

• Ensure that procurement/award is in accordance to Company’s IMS policy.
• Interpret contractual clauses and prepare contractual correspondences.
• Review all incoming and outgoing documents for any contractual implications.
• Prepare subcontract documents and purchasing agreements.

Procurement, Contract, VOs, EOTs

• Performs costs estimates.
• Prepare and update cash flow charts.
• Identify variation works.
• Identify contractual and extension of time claims.
• Liaise with consultants QS on progress payments and variation orders.
• Estimate subcontractors’ final cost.
• Endorses subcontractors’ monthly and final account.
• Estimate Main Contract Final Account.
• Main Contract Final Account Settlement.
• Leads Contract & Commercial Section in monthly routine works such as preparation of subcontract payment certificates, main contract claim etc.

Safety

• Responsible for the compliance to safety & occupational health practices to be implemented at Contract and Commercial Sections.

Others

• Advocate honesty and integrity in the Contracts team.

(C) Minimum Qualifications:

• A Bachelor’s Degree in Science, Building or Engineering.
• At least 10 years of experience in the procurement of construction projects and/or building variation works.
• At least 8 years of supervisory experience in managing a team of Quantity Surveyors.
• Experience in the construction industry.

Research and analyse on what each industry sector requires in their IT needs and create a sales strategy based on the data

Build and maintain strong rapport and relationship with key decision makers in customer organizations

Conduct sales process and ensure that is is filled with prospects and opportunities constantly

Conduct daily island-wide visits to cold/warm customer sites to generate opportunities through conversation

Cold-call for new leads

Keep updated on latest technology so that you can be a valuable advisor to the client

Required Skill(s): Persistance, Good listener,Outstanding can-do attitude,Strong people skills-good rapport

builder,Ability to handle stress and pressure

Good EQ and social skills COMPULSORY

Neat and smart needed to project professional image. We are very particular about this, dress for the job that you want, not for the job that you have.

Operate in a high stress environment

Diploma/"O" level in business management, marketing or equivalent

At least 2 years working experience in the related field (Familiars with IT product such as photocopier machine, Synology NAS, computer, software and so on)

Class 3 driving license will be an added advantage

HR Manager Responsibilities:

• Consistently recruiting excellent staff.
• Maintaining a smooth onboarding process.
• Training, counseling, and coaching our staff.
• Resolving conflicts through positive and professional mediation.
• Carrying out necessary administrative duties.
• Conducting performance and wage reviews.
• Developing clear policies and ensuring policy awareness.
• Creating clear and concise reports.
• Giving helpful and engaging presentations.
• Maintaining and reporting on workplace health and safety compliance.
• Handling workplace investigations, disciplinary, and termination procedures.
• Maintaining employee and workplace privacy.
• Leading a team of junior human resource managers.

HR Manager Requirements:

• Bachelor’s degree in human resources management or equivalent.
• Experience in human resources or related field.
• Ability to build and maintain positive relationships with colleagues.
• Experience in educating and coaching staff.
• Experience in conflict resolution, disciplinary processes, and workplace investigations.

Responsibilities:

* Coordinate daily Front of the House and Back of the House restaurant operations

* Deliver superior service and maximize customer satisfaction

* Respond efficiently and accurately to customer complaints

* Regularly review product quality and research new vendors

* Organise and supervise shifts

* Appraise staff performance and provide feedback to improve productivity

* Estimate future needs for goods, kitchen utensils and cleaning products

* Ensure compliance with sanitation and safety regulations

* Manage restaurant's good image and suggest ways to improve it

* Control operational costs and identify measures to cut waste

* Create detailed reports on weekly, monthly and annual revenues and expenses

* Promote the brand in the local community through word-of-mouth and restaurant events

* Recommend ways to reach a broader audience (e.g, discounts and social media ads)

* Train new and current employees on proper customer service practices

* Implement policies and protocols that will maintain future restaurant operations

Requirements

* Able to speak Mandarin

* Able to work flexible working hours and working location depending on outlet

* Proven work experience as a Restaurant Manager or similar role

* Proven customer service experience as a manager

* Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

* Strong leadership, motivational and people skills

* Acute financial management skills

* BSc degree in Business Administration; hospitality management or culinary schooling is a plus

Job Description & Requirements

• Recruit, train and supervise security officers
• Responsible for the day-to-day Security Operations / Deployment
• Attend meetings to determine operational needs
• Plan and coordinate security operations for Security Deployment
• Coordinate staff when responding to emergencies and alarms
• Review reports on incidents and breaches
• Investigate and resolve issues reported by clients
• Create reports for management on security status
• Performing internal audits.

Marketing Manager Responsibilities:

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Coordinating marketing strategies with the sales, financial, public relations, and production departments.
• Developing and managing the marketing department's budget.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.
• Promoting our brand at trade shows and major industry-related events.
• Keeping informed of marketing strategies and trends.

Marketing Manager Requirements:

• Bachelor's degree in marketing, finance, business administration, or similar.
• A master's degree in a relevant field will be advantageous.
• At least two years' experience as a marketing manager.
• Proficiency in electronic marketing automation software such as HubSpot Marketing and Bitrix24.
• Extensive knowledge of marketing strategies, channels, and branding.
• Superb leadership, communication, and collaboration abilities.
• Exceptional analytical and problem-solving skills.
• Strong time management and organizational abilities.

Sales Manager Responsibilities:

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

Sales Manager Requirements:

• Bachelor’s degree in business or related field.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.

Responsibilities:

· Assist in the development of Customer Relationship Management (CRM) which includes Investor Capital relationship management, Investors database, and capital raising process and methodology of the Company, including but not limited to assisting client on boarding, assisting in the investors KYC/AML requirements, and regulatory clearances and relevant KYC/AML monitoring for the investors.

· Investor/client relationship management including but not limited to handing investors related queries and reporting (Client and Internal teams to resolve any client queries)

· Ensure any client impacting regulatory changes and business changes is communicated to the clients and internal stakeholders in a timely manner

· Takes initiative in identifying and driving opportunities to streamline/enhance team efficiency

· Communicate significant client issues internally and document/escalate as appropriate

· Provide support for consistent delivery of top-quality services to achieve the overall business objective of revenue growth for the firm

· Identifies means to reduce transaction defects (internal and external)

· Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Firmus, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

· Provides innovative solutions to internal teams & clients. Ensures a strong and robust processing environment with effective controls.

· Determines new work procedures, analyzes complex and variable issues with significant departmental impact

· Focuses on timely and accurate delivery of targets/deliverables.

· Assist the company and team in the development of the Company’s investor base, capital raising the Company’s investment funds including and not limited to co-investments, segregated accounts, discretionary and non-discretionary investment mandates, and External Asset Management (EAM) business including multi-family office setup

Requirements:

• Good understanding of the Real Estate industry, Corporate Strategy essentials and Investment principles
• Excellent command of Excel, Power Point and Word
• A detail-oriented, analytical and methodical approach
• Ability to work both independently and in a team, in conjunction with developed soft skills
• Self-motivated, with high level of energy, independence, initiative, responsibility, and accountability

Valerie Song Lixuan | EA Registration No R1106569 | Lic No.08C5436

Job Description

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Project Support: Collaborate with Project Directors, Senior Project Managers, or Project Managers in various aspects of project management, including:

Crafting proposals and quotations, and skillfully negotiating with clients

Managing project implementation plans and budgets.

monitoring progress and taking proactive measures when needed.

Prepare a variety of project documentation, including Minutes of Meeting, Requirement and Design Specifications (or Understanding Documents), Release Notes, and Project Status Reports.

Take on additional duties and responsibilities as assigned.

Job Requirements

Educational Background: Bachelor’s Degree in Information Systems or Business.

Experience: 5 years' experience

Excellent communication skills are essential.

Proficiency in Microsoft Office (Excel, Word, PowerPoint).

You're organized, meticulous, and always approach tasks with a positive attitude.

Strong administrative skills and a general understanding of the project plan, project documentation, and project standards.

***Only short-listed candidates will be notified***

Sales Engineer / Manager (Min. 2 years Experience)

Responsibilities:

• Abilities to read & interpret mechanical drawing is a must.

• Good Communication & interpersonal skills.

• Identify develop new business opportunities.

• Respond to customers, enquiries, quotation, follow up, provide technical solution to client on co's products & services.

• Expand existing business opportunities.

• Achieve corporate sale targets.

• Work with operation team in providing total customer service.

Requirement:

• Experience in Precision Manufacturing environments.

• Possess valid Class 3 driving license (Preferably with own vehicle).

• Only Singaporean and SPR are welcome to apply.

• A team player, ethical personality & a strong acumen in technical sales.

• Able to communicate in English / Mandarin.

• Tertiary education in Precision Engineering or mechanical is highly desirable.

Marketing Manager Responsibilities:

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Coordinating marketing strategies with the sales, financial, public relations, and production departments.
• Developing and managing the marketing department's budget.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.
• Promoting our brand at trade shows and major industry-related events.
• Keeping informed of marketing strategies and trends.

Marketing Manager Requirements:

• Bachelor's degree in marketing, finance, business administration, or similar.
• A master's degree in a relevant field will be advantageous.
• At least two years' experience as a marketing manager.
• Proficiency in electronic marketing automation software such as HubSpot Marketing and Bitrix24.
• Extensive knowledge of marketing strategies, channels, and branding.
• Superb leadership, communication, and collaboration abilities.
• Exceptional analytical and problem-solving skills.
• Strong time management and organizational abilities.

HR Manager Responsibilities:

• Consistently recruiting excellent staff.
• Maintaining a smooth onboarding process.
• Training, counseling, and coaching our staff.
• Resolving conflicts through positive and professional mediation.
• Carrying out necessary administrative duties.
• Conducting performance and wage reviews.
• Developing clear policies and ensuring policy awareness.
• Creating clear and concise reports.
• Giving helpful and engaging presentations.
• Maintaining and reporting on workplace health and safety compliance.
• Handling workplace investigations, disciplinary, and termination procedures.
• Maintaining employee and workplace privacy.
• Leading a team of junior human resource managers.

HR Manager Requirements:

• Bachelor’s degree in human resources management or equivalent.
• Experience in human resources or related field.
• Ability to build and maintain positive relationships with colleagues.
• Experience in educating and coaching staff.
• Experience in conflict resolution, disciplinary processes, and workplace investigations.

Administrative Manager Responsibilities:

• Supervising the day-to-day operations of the administrative department and staff members.
• Hiring, training, and evaluating employees and taking corrective action when necessary.
• Developing, reviewing, and improving administrative systems, policies, and procedures.
• Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
• Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.
• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
• Collecting, organizing, and storing information using computers and filing systems.
• Overseeing special projects and tracking progress towards company goals.
• Building and expanding on skills by engaging in educational opportunities.

Administrative Manager Requirements:

• Bachelor’s degree in business administration, management, or a related field.
• Experience in a related field, such as management or financial reporting, preferred.
• Exceptional leadership and time, task, and resource management skills.
• Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
• Proficiency with computers, especially MS Office.
• Ability to plan for and keep track of multiple projects and deadlines.
• Familiarity with budget planning and enforcement, human resources, and customer service procedures.
• Willingness to continue building skills through educational opportunities.

HR Manager Responsibilities:

• Consistently recruiting excellent staff.
• Maintaining a smooth onboarding process.
• Training, counseling, and coaching our staff.
• Resolving conflicts through positive and professional mediation.
• Carrying out necessary administrative duties.
• Conducting performance and wage reviews.
• Developing clear policies and ensuring policy awareness.
• Creating clear and concise reports.
• Giving helpful and engaging presentations.
• Maintaining and reporting on workplace health and safety compliance.
• Handling workplace investigations, disciplinary, and termination procedures.
• Maintaining employee and workplace privacy.
• Leading a team of junior human resource managers.

HR Manager Requirements:

• Bachelor’s degree in human resources management or equivalent.
• Experience in human resources or related field.
• Ability to build and maintain positive relationships with colleagues.
• Experience in educating and coaching staff.
• Experience in conflict resolution, disciplinary processes, and workplace investigations.

We are looking for an experienced and dynamic Product Manager to lead the implementation and operations of products for one of our core corporate functions.

Key Responsibilities:

• Develop and execute product strategies for core corporate functions.
• Plan and manage product roadmaps with a focus on long-term sustainability and reusability across Whole-of-Government (WOG) initiatives.
• Collaborate with business users to gather, analyze, and align business requirements.
• Partner with development teams to translate these requirements into actionable features.
• Anticipate and address product-related challenges proactively.
• Continuously enhance products to maintain operational relevance.
• Manage stakeholder expectations and ensure seamless communication across teams.
• Oversee daily product operations and drive performance improvements.
• Conduct training sessions for core business users and end users.
• Monitor and report progress through regular updates and management reporting.

The ideal candidate will be a proactive self-starter with hands-on experience in managing product roadmaps and day-to-day operations. They should exhibit strategic thinking to ensure long-term product success in alignment with evolving corporate requirements.

Requirements

Work Experience:

• At least 5 years of experience in product management and operational roles, preferably with corporate or enterprise solutions.
• Proven ability to lead and inspire teams within a complex, multi-stakeholder environment.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills to influence stakeholders at all levels.
• Adaptability and effectiveness in handling ambiguity.
• Quick learner with the ability to understand and synthesize complex information rapidly.
• Strong project management skills with attention to detail.
• Experience in requirements gathering, creating user stories, and managing product backlogs.
• Familiarity with Agile methodologies and the product development lifecycle.

HR Manager Responsibilities:

• Consistently recruiting excellent staff.
• Maintaining a smooth onboarding process.
• Training, counseling, and coaching our staff.
• Resolving conflicts through positive and professional mediation.
• Carrying out necessary administrative duties.
• Conducting performance and wage reviews.
• Developing clear policies and ensuring policy awareness.
• Creating clear and concise reports.
• Giving helpful and engaging presentations.
• Maintaining and reporting on workplace health and safety compliance.
• Handling workplace investigations, disciplinary, and termination procedures.
• Maintaining employee and workplace privacy.
• Leading a team of junior human resource managers.

HR Manager Requirements:

• Bachelor’s degree in human resources management or equivalent.
• Experience in human resources or related field.
• Ability to build and maintain positive relationships with colleagues.
• Experience in educating and coaching staff.
• Experience in conflict resolution, disciplinary processes, and workplace investigations.

Main contractor in civil engineering seeking for :-

Roles & Responsibilities:-

• Manage a team of civil design engineers in design coordination & BIM Modellers
• Conduct technical meetings and liaise closely with consulatnts
• Handle design submissionto BCA/LTA/PUB
• Coordinate all related design matters with consultants & Clients
• Responsible for checking accuracy of calculation, drawings and proposal
• Provide alternative design to meet better construction operation

Requirement:-

• Degree/ Master in Civil Engineering
• Minimum 6 years experience
• Prefer with LTA project background
• Leadership

1. Logistics Planning - Develop and implement logistics strategies to optimize supply chain efficiency. Coordinate and monitor supply chain operations, including transportation and warehousing. Analyze and forcast demand to ensure timely delivery cost optimization.
2. Operations Management - Oversee daily logistics operations, including inventry management and distribution. Manage fleet operations and optimize routing for cost effectiveness.
3. Vendor and Stakeholder Coordination - Build and maintain relationships with vendors, suppliers, and transport service providers. Negotiate contracts to ensure cost-effective solutions.
4. Compliance and Reporting - Ensure adherence to local regulations for transportation. Prepare and present logistics performance reports to stakeholders. Maintain accurate records of shipments and delivery schedule.
5. Team Leadership - Recuit, train and supervise logistics staff. Foster culture of continuous improvement and accountability. Monitor team performance and address operational challenge effectively.

1. General administration of all building works, security, fire protection system and site staff relating to rostering of duties, discipline, control of performance standards and staff welfare.

2. Lead a team of management and operational staff to provide facility management services.

3. Planning and implementing maintenance programmes, and M & E plant and equipment maintenance programme.

4. Constantly review contract specifications such as those of cleaning, security etc. and make recommendations of upgrading standards.

5. Preparation of estimates for repair works, works specifications, invitations for quotations, recommendations of award, supervision of completed works including drafting of contract documents.

6. Constantly check the entire development to ensure prompt removal of all fire hazards, proper functioning of fire escapes, fire doors and obstruction-free access.

7. Develop and plan training programs for operation staff to ensure their skills and knowledge are kept up with time.

8. Attend to requests and respond to emergencies.

9. To carry out any other duties as and when directed by the Head of Property & Projects and General Manager and/or the Management.

What to expect You will be expected to independently engage agencies to drive adoption and a successful use of our product. This would include e.g.: ● Understanding in-depth how to use / configure / work with our product ● Assisting in the development and execution of marketing/outreach campaigns to build awareness of our product ● Runworkshops, events, webinars etc. to deepen understanding and desire for our products, and to identify potential leads / customers ● Acting on leads to understand customers’ needs and to advise them on how our product can address these needs, with an aim for conversion ● Planning for and helping to develop / maintain resources for agencies to learn how to use our software in a self-help fashion with an aim to scale sustainably ● Driving customer success, by providing advice to existing users on how they can best use the product (or new features) to meet their needs ● Collating user feedback (both prospective and current users) and working closely with the product team to shape its roadmap and go-to-market strategy Howtosucceed: ● Minimum of 5 years’ experience in a business development role, account manager role, client engagement manager role, or related roles involving direct engagements with potential clients for software products or services. ● Confident in public speaking and ability to independently run workshops, clinics and webinars, and broad-based engagement activities ● Confident in engaging and cultivating relationships with clients to drive adoption and customer success ● Proficient in English (verbal & written); excellent communication and interpersonal skills ● Biasforaction; willingness to learn quickly, adapt, and proactively solve problems ● Ability to thrive in an a high-pace and ambiguous / agile environment ● Experience in engagement management for public service products will be a plus ● Experience in customer relationship management (CRM) or case management systems (CMS) will be a plus ● Experience in digital marketing, events planning will be a plus ● Experience in copywriting and graphics design will be a plus