Our customers’ success is our success. ATR Customer support strive to ensure customers’ operating needs are being met at the highest level. Having strong relationships and deep understanding of customers operations are of significant value to us.

The Customer Support Director is the prime interface and point of escalation for any major issues arising from the customers. Issues can be related to technical, spares, quality, commercial, safety, flight operations or any related subjects.

As Customer Support Director, your objective will include:

· Developing strong understanding of customer airline operations and creating support actions that can improve their business

· Anticipate issues arising that can be of impact to customers’ operations

· Developing and maintaining relationships with a portfolio of Airlines.

· Coordinate cross-functional support activities for your list of assigned customers.

· Lobbying and working with internal stakeholders and/or external vendor(s) for solutions to support customers

· Promoting the products and services developed by the ATR Customer Service Directorate.

ACTIVITIES

· Ensure daily contact with the Customers assigned to him/her on major support matters

· Monitoring of customers’ fleet utilization and anticipate any support requirements

· Visit the assigned Customers on a regular basis, in order to review overall support aspects including, but not limited to, technical matters, fleet performance, spares and repairs, commercial products and services including GMA, vendor issues, credit management and anticipation of future needs

· Ensure the coordination of all support matters within AES as far as his/her assigned Customers are concerned. Specific project management and follow-up shall be performed across ATR directorates and in full coordination with customers.

· Actively support AES’s Aircraft Sales Directors and other commercial services during sales campaigns of aircraft and/or services. In doing so, participate during the initial contact with potential customers in order to assess their specific needs

· Monitor Customer satisfaction and ensure proper communication is made on the matter

· Assist the Credit Management team in the efforts to collect on-time payments from the Customers

· Other duties as assigned.

PROFILE

· University degree or equivalent either in engineering or business management

· At least 7 years of professional experience in the following fields:

o Experience in an airline organization or in a position of customer support role

o Experience of aircraft manufacturer Customer Services organization and activities

· Understanding of aircraft systems and structures.

· Good knowledge of aircraft maintenance and operations.

· Commercial experience is a plus

· Ability to understand and synthesize complex issues and co-ordinate the activity of different working teams towards their resolution.

· Project management skills and ability to coordinate activities on a transversal basis Customer-orientation, communication and soft skills product quality conscious and understanding of operator’s constraints

· Frequent travelling is required

· Ability to work under stress conditions and ability to travel under short notice

· Languages: Fluent English. Chinese and French language speaking skill would be a plus.

· IT: Fluent with Microsoft Office software, including MS Word, Excel, PowerPoint, and Outlook.

• Able to travel to multiple outlets across the island
• Willing to commit to work weekends and public holidays
• Well versed in overseeing budgets and control costs
• Support oversight of all daily operations functions relating to front and back end of the restaurant
• Develop, implement and maintain Quality Management standard create and maintain new marketing strategies
• Resolve staff/equipment maintaince issues
• Assist to oversee and manage a team of full time/permanent staff
• Source for suppliers and negotiate prices
• Work closely with various roles in the management team
• Monitor the performance standards of food quality, service speed and hygiene standards
• Get to know guest’s satisfaction and execute plan to improve their satisfaction and increase spending and loyalty
• Complete all daily paperwork, periodic inventories and statistical reports accurately and in a timely basis with action for improvement.
• Responsible for achieving monthly sales target by deploying the management approved marketing strategies
• Perform any other additional responsibilities as assigned by the management
• Show strong leadership qualities to be a role model to the team

Position Summary: The Director Program Management is fully accountable for the successful performance of projects as measured by financial performance (Gross Profit and timely customer payments), scheduled on time delivery, agreed quality standards and customer for all projects. The role provides leadership and direction for all aspects of the programs. In addition, the job incumbent will be collaborating across all operational departments at Singapore’s site and matrixed regional/global support functions to ensure that the ONE JET Strategy set forth for Singapore is being executed.

Responsibilities:

• Coordinates Business Jets or Large Aircraft project planning, resourcing, staffing, supply and subcontract management, progress reporting, troubleshooting and people management through Singapore Site Operations
• Ensures project results meet customer requirements regarding technical quality, reliability, schedule, and cost
• Accountable for the customers relationship and satisfaction for all Business Jets or Airbus & Boeing projects
• Proactively monitors program performance, escalates through early warning system any schedule changes, cost adjustments/budget deviations or resource additions by using milestones and Earned Value Management methods.
• Plans, monitors and manages all projects from initiation through completion
• Business Jets or Airbus & Boeing Owner of the relationship with the OEMs in regard to service center network/agreement
• Business Jets or Airbus & Boeing Drives a continuous improvement and quality culture and ensures that employees collaborate effectively across the various Singapore functional teams, regional as well global support functions on streamlining processes, systems, tools and delivering to customers
• Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network.
• Drives a culture of trust, honesty, alignment, transparency, and performance throughout the region in line with JET VALUES
• Ensures compliance with applicable laws, aviation regulations, and applicable GD and Jet Aviation policies.
• Conduct business ethically according to GD Blue Book regulations, and applicable GD and Jet Aviation policies.

Requirements:

• Bachelor’s degree in business or related professional field from an accredited university
• At least 10 years of demonstrated success managing multiple large, complex projects/programs in the business aviation industry or similar capacity
• Strong leadership in a matrix environment
• Ability to create vision and strategy that inspires innovative practices and transforms legacy mindsets
• Project Management Certification (PMP)
• In-depth knowledge and understanding of own and other disciplines within Program Management
• Advanced industry and competitor landscape knowledge, including their strategic drivers
• Profound knowledge of economic drivers and their implications and change management on company performance
• Profound experience in KPI driven management of a global function or major region including contributing and influencing setting of the respective functional strategy
• Advanced communication and negotiation skills to influence internal and external stakeholders with great latitude on outcomes
• Result driven and able to execute with highest personal accountability
• Excellent Stakeholder Management (internal, customers and OEM) – strong exposure and ability to work with multiple stakeholders and varied mixed level positions
• Continuous improvement / Six Sigma / Lean background a plus
• Excellent interpersonal and communication skills
• Computer literate (MS Office, SAP, CMP, CAMP an advantage)
• Fluent in English

Your Opportunity

The Director Regional Sales is responsible for the sale of MRO and FBO services for Jet Aviation Asia Pacific (APAC) region. As the Sales Director, you will maintain current customer base and grow Jet Aviation market share in existing and new market segments in the APAC region. Your scope of work commences at introducing Jet Aviation to potential customers, building strong, positive relationships through to successfully negotiating and closing contracts and projects subject to company policy in terms of prices and delivery dates.

Main Responsibilities:

• Full accountability for achieving sales objectives for MRO out of the region
• Jet Aviation representative to customers, OEMs, partners as well as conferences and trade shows
• Maintains customer base, through efficient regular customer visits and build-up relevant MRO market segment with respect to customers, decision-makers, authorities, partners and representatives
• Responsible for new business development through prospecting, qualifying, selling and closing opportunities.
• Responsible for issuing responses to RFQs in collaboration with MRO, Operational Support and Legal
• In collaboration with Operation Support provide quotes to customers and ensures necessary follow up to ensure effective project closing
• Provides timely and accurate data for operational support to quote in accordance with customer expectations and priorities
• Collaborate with quotation and revenues management on preparation of quotes
• Handover of projects into operations and Aircraft groups at point of sales
• Contribute to the development of Sales Plans, forecasting business volume for future periods and regular site / product sales calls
• Ensure accuracy of accounts, business opportunities and follow-up status in SalesForce
• Prepare weekly sales and ad-hoc reports on activities and sales achievements
• Work closely with Customer Support and PMO to ensure exceptional customer care during their project downtime
• Strong cross selling approach to support other lines of business
• Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Minimum Requirements:

• Minimum 10 years in Sales Experience or in an equivalent Sales Management/Director role
• Bachelor’s degree or relevant technical qualification required, with other relevant advanced degree preferred
• Significant experience in Sales
• Results driven – able to execute with high personal accountability
• Customer focused – externally focused - strong market perspective
• A high-energy, proactive self-starter with excellent communications skills.
• High business and financial acumen
• Strong influencing skills
• Able to travel regularly at short notice

Desired Characteristics:

• Related with proven track record of achieving sales target strongly preferred
• Excellent communications, customer service and people skills
• Results driven – able to execute with high personal accountability
• Strong initiative and self-direction
• Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency

Jet Aviation, a wholly owned subsidiary of General Dynamics (NYSE: GD), has been enabling global flight with passion since 1967. From a single maintenance hangar in Basel, Switzerland, to some 50 locations and 4,000 employees worldwide, our offering includes Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Maintenance, and Staffing. We are the effort behind effortless. The dream of flying has always been a human fascination, evoking emotions and the sense of freedom. Modern business aviation attracts people who share that passion. People from all over the world converge at Jet Aviation, creating a unique cultural mix. They combine their competencies and passion with one common mission: to serve customers best!

Position Summary:

As a Senior Director MRO/RMU Operations within Jet Aviation you will be responsible for the efficient operational management of the Singapore maintenance facilities delivering on the financial, regulatory and compliance targets. You will be accountable to ensure that all MRO projects are carried out in accordance with Jet Aviation procedures and standards of quality, meeting customer requirements and delivering profits. You will be collaborating closely with site PMO department, regional and global matrixed support functions including Strategic Global Growth (BD, Sales, Marketing, Communication), Finance, IT, Human Resources, and Legal, Contracts & Compliance to ensure that the cohesive Jet Aviation strategy set forth for your region and site is being executed.

Main Responsibilities:

• Leads all operational MRO & RMU activities, providing clear directions and decisions to meet customer service standards, as well as financial, regulatory and compliance targets.
• Ensure the most cost effective utilization of manpower and resources to ensure projects are completed to agreed timeline with PMO to meet financial targets and customer expectations.
• Implements initiatives which enable staff to achieve continuous improvement of maintenance practices and procedures to increase productivity, efficiency and reduce cost.
• Ensures the readiness, budgetary and availability of all aircraft related tooling and equipment, training, resource planning and contractors.
• Provides technical support to aircraft engineers and technicians on a variety of technical tasks
• Develops and recommends procedures and methods, and prepares technical reports and documentation
• Performs technical evaluations of events to determine root cause; recommends corrective action
• Drives a continuous improvement and quality culture and ensures that employees collaborate effectively with PMO, regional as well global support functions on streamlining processes, systems, tools and delivering to customers
• Drives a culture of trust, honesty, alignment, transparency and performance in line with JET VALUES
• Ensures compliance with applicable laws, aviation regulations, and applicable GD and Jet Aviation policies.
• Conduct business ethically according to GD Blue Book regulations, and applicable GD and Jet Aviation policies.
• Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Requirements:

• Bachelor’s Degree business aviation or related professional field from an accredited university or 10-15 years of relevant work experience in a P145 MRO project leadership
• Licensed aircraft engineer
• Strong understanding of Singapore aviation regulations and requirements.
• Comprehensive understanding of MRO business objectives, applicable requirements from authorities as well as compliance
• Strong internal and external commercial awareness
• Comprehensive business aviation industry knowledge
• Experience in managing mixed-level team(s) of professionals and first line managers as well as technicians
• Experience in setting standards and operational guidelines for MRO
• Very strong communication skills for strong interaction with internal and external stakeholders
• Fluent in both spoken and written English
• Excellent communications, customer service and people skills
• Results driven – able to execute with high personal accountability
• Strong initiative and self-direction
• Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

The role of a Finance Director (FD) is a broad and varied role. It involves managing a business's internal finance team, ensuring that company budgets, payments and legal obligations are met and managing monthly, quarterly, and annual forecasts.

Project directors have overall responsibility for the successful conclusion of construction projects. They oversee project managers, who coordinate teams to ensure that work is completed on time and within budget, to a high standard.

A Director of Sales, or Sales Director, manages and oversees the sales operations in an organization. Their main duties include designing plans to meet sales targets, developing and cultivating relationships with clients and evaluating costs to determine their products' pricing when selling to customers.

We are expanding and seeking a highly motivated, experienced and high-energy Sales Director to grow business in South East Asia. In this role, you will be responsible for planning and executing sales strategies, lead generation and for bringing the product to market with both direct customer interaction and via channel partners. In the role, you will be an integral part of the leadership team as we continue our journey of growth.

Responsibilities

· Create strong relationships with customers and channel partners at both senior and mid-management levels

· Develop and execute on sales and marketing plans for the full product line across South Asia to achieve or exceed revenue targets

· Desire to own projects and exceed expectations, with ability to find solutions and deliver results within a rapidly changing, entrepreneurial, technology-driven culture

· Ability to identify and solve client issues strategically

· Excellent interpersonal skills, with the ability to communicate effectively with management and cross-functional teams, for both technical and non-technical audiences

· Understand and effectively communicate the company's value propositions, technology processes and current partnerships

Requirements

· Proven work experience with more than 5 years in Storage Sales and product positioning

· Experience in Channels Sales Management (ASEAN), preferably has Distribution background

· Excellent written and verbal commutation skills

· Degree in Business Administration, Marketing or equivalent experience

Accountabilities

• The jobholder is accountable for securing customer leads and managing / developing business relationships in order to help achieve regional Airbus Operating Plan Order Intake targets defined by the HO Services Sales based in Asia Pacific.
• The jobholder is in charge of establishing a strong “Services by Airbus” image with the customers, ensuring the expansion and growth of our Services business in the region.
• The jobholder will lead and manage additional strategic projects in collaboration with different stakeholders , coordinating the team when required.

Main activities

• Provide technical/commercial guidance for the strategy, capture plan and offer elaboration;
• Contribute to region’s strategy through the annual Airbus Operating Plan process in the identification & quantification of opportunities (OI);
• Update deals prioritization based on market status, teams feedback and marketing inputs;
• Identify opportunities/targets through liaison with Customer Affairs, Marketing, other Airbus and Airbus Group organizations;
• Assist Airbus Headquarter in achieving regional Order Intake targets with agreed Airbus Operating Plan financial conditions;
• Coordinate with Airbus Customer Services, Airbus Customer Affairs, Satair, Navblue and other affiliates commercial activities in Airbus’ best interest;
• Establish a strong Services by Airbus image with the customers of the region through customer relationship management;
• Keep close collaboration and sharing with the Commercial Director Services and the Customer Support Directors (customer issues and satisfactions, opportunities, negotiations…);
• Ensure regular and quality inputs in the CRM tool (Sales Force). Escalate weekly topics of interest;
• Make sure lessons learnt are shared from won or lost business development / marketing campaigns;
• Develop a good knowledge of your assigned region and customers (culture, dynamics, organization, etc.) and share that knowledge internally (through CRM and the Hub mostly)

Required Skills

• Commercial background with technical knowledge in aviation;
• Good experience in selling aftermarket services and experience across airline operations (maintenance, flight ops, MRO). Experience in another Services industry is a plus;
• Fluency in English; other language(s) of the region is a plus; ;
• Highly self motivated with effective negotiation skills;
• Communication and interpersonal skills;
• Able to multi-task and buffer pressure;
• Able to get the big picture and defend the company's’ interests

Please note that we are hiring across different levels of seniority for this role.

Accountabilities

• The jobholder is accountable for securing customer leads and managing / developing business relationships in order to help achieve regional Airbus Operating Plan Order Intake targets defined by the HO Services Sales based in Asia Pacific.
• The jobholder is in charge of establishing a strong “Services by Airbus” image with the customers, ensuring the expansion and growth of our Services business in the region.
• The jobholder will lead and manage additional strategic projects in collaboration with different stakeholders , coordinating the team when required.

Main activities

• Provide technical/commercial guidance for the strategy, capture plan and offer elaboration;
• Contribute to region’s strategy through the annual Airbus Operating Plan process in the identification & quantification of opportunities (OI);
• Update deals prioritization based on market status, teams feedback and marketing inputs;
• Identify opportunities/targets through liaison with Customer Affairs, Marketing, other Airbus and Airbus Group organizations;
• Assist Airbus Headquarter in achieving regional Order Intake targets with agreed Airbus Operating Plan financial conditions;
• Coordinate with Airbus Customer Services, Airbus Customer Affairs, Satair, Navblue and other affiliates commercial activities in Airbus’ best interest;
• Establish a strong Services by Airbus image with the customers of the region through customer relationship management;
• Keep close collaboration and sharing with the Commercial Director Services and the Customer Support Directors (customer issues and satisfactions, opportunities, negotiations…);
• Ensure regular and quality inputs in the CRM tool (Sales Force). Escalate weekly topics of interest;
• Make sure lessons learnt are shared from won or lost business development / marketing campaigns;
• Develop a good knowledge of your assigned region and customers (culture, dynamics, organization, etc.) and share that knowledge internally (through CRM and the Hub mostly)

Required Skills

• Commercial background with technical knowledge in aviation;
• Good experience in selling aftermarket services and experience across airline operations (maintenance, flight ops, MRO). Experience in another Services industry is a plus;
• Fluency in English; other language(s) of the region is a plus; ;
• Highly self motivated with effective negotiation skills;
• Communication and interpersonal skills;
• Able to multi-task and buffer pressure;
• Able to get the big picture and defend the company's’ interests

Please note that we are hiring across different levels of seniority for this role.

Description of the mission:

Safran Nacelles has an ambitious business development plan in the field of services in the Asia and China region with a strong growth of the A320NEO LEAP 1A fleet, a very large A330CEO and A330NEO fleet as well as the entry into service of the C919 that will be supported by the establishment of a new MRO workshop in China by mid 2023.

In this context, we are looking for a South East Asia Sales Director to develop and ensure a good business relationship with Airlines/MRO customers in this region, with the combined objectives of a good commercial execution of current contracts, the settlement of commercial topics and the development of aftersales revenues according to the commercial strategy and objectives including among other things the sale of Services contracts.

To do this: - Defines and understands customer needs and transcribes them internally - Is the company’s interface with the customer on commercial matters in connection with the execution of sales/services or contract negotiations - Is responsible of the leadtime of company’s answers to changes/claims and other commercial requests raised by customers

- Define budget for the region - Engage customer on commercial talks - Ensures that all product deliveries and/or performed services are invoiced - Establishes the services sales prices when escalation is applied - Is a major player in the collection of invoices issued

Additional description

Interfaces with the Legal Department for any questions regarding changes or establishment of new business (Service Contracts). In general, this position is a key interface between the local teams and the various company departments in France involved in the construction, negotiation and finalization of offers and contracts. As a real driver, you know how to mobilize around a project.

Specifics of the position:

This position with a high business development at stakes involves frequent travel in the South East Asia region.

Your profile:

Bachelor’s degree with more than 5-10 years of experience. This position requires a profile with strong interpersonal skills and experience in the South East Asia region. Very good communicator, you are very familiar with customer relationship and especially the world of airlines. A technical background and rapid adaptation to the product (Nacelles) is expected as well as a demonstrated experience in the sale of Services. Team player and leader you already have a first experience in a multi-cultural environment. Persuasiveness and negotiation will be real assets for this position.

Position Location

Location: Singapore.