Job Purpose

The Assistant Station Manager supports the day-to-day operations of the train station, which includes preparing the station for rail service, conducting security patrols at station premises and on train platforms, providing customer service, and performing duties in the Passenger Service Centre. He/She monitors commuter flow and manages crowds during peak hours and/or during service degradation. He/She carries out first-line recovery of station equipment and systems, performs the duty of an emergency train operator when required, and supports the implementation of procedures for rail incidents and/or emergencies. He/She also performs person-in-charge duties, manages access to the station, and assists in track access and procession by maintenance teams and/or service providers.

Responsibilities

Customer Service

• Monitors and performs first level of maintenance for AFC equipment such as fare gates and ticketing machines
• Assists passengers with fare-related and directional enquiries, attends to unwell passengers and render first aid when necessary
• Monitors CCTV and makes necessary Public Announcements
• Acknowledge and responds to alarm status e.g. MFT, ISCS, fire alarm, PEC, ESP activation, etc.

Platform and Train Operations Duties

• Ensures passenger safety when commuters travel on escalators and boarding/alighting from train
• Attends to incidents and alarms at the platforms and trains, and to carry out hand signalman duties when required
• Assists in detrainment of passengers when required
• Provides travel directions for passengers travelling within the train system
• Operates or manned the train so as to provide quick response towards train faults and alarms, while ensuring that any delays are kept to the minimal

Concourse Duties

• Carries out checks on illegally parked or abandoned bicycles or belongings
• Conducts inspection and takes appropriate actions on passengers who use concession tickets illegally, travel without valid tickets, and those who flouts regulations, e.g. drinking, eating, and smoking in station premise

Administrative Duties

• To liaise with cleaning personnel for station/toilet cleaning
• Reports any equipment fault to the Station Manager and files the fault reporting through the Maintenance Management System (MMS)

Opening and Closing of Station

• Opens and closes the station according to the timetable. Switches the station equipment on / off before / after traffic hours
• Checks the station area for any passengers before closing of station
• Facilitate track access during non-revenue hours, and checks for oil spills on the station platform tracks after the last Engineering Train had passed the station

Handles all train/station incidents and emergencies

• Manages and reports all incidents and emergency situations relating to:
• Staff and passenger (e.g. accident, assault, molest, etc.)
• Trains (e.g. alarms, faults and manning of trains)
• Passenger Service Centre (take local control of MFT functions due to failure of signalling equipment, responding to alarms/defects)
• Stations (e.g. crowd control, fire, bomb hoax, flooding, etc.)
• Checks and ensures that appropriate signs are put up during any rail incidents or delays to keep passengers updated of progress
• Assist in service recovery during train service disruption

Qualifications & Work Experience

• NITEC/Higher NITEC in Engineering discipline.
• Able to perform 3 rotating shift work based on a duty roster.

Skills

• Enjoys communicating with people and is service oriented.
• Able to work in a fast-paced and customer-facing environment.
• Possesses a service-oriented mindset and pleasant disposition.
• Able to multi-task effectively when responding to station operation requirements

Job Purpose

The PM, CM and operations will be carried out by the in-house teams with certain activities outsourced toVendors. TO may be assigned as Person-In-Charge (PIC) to monitor Vendors when performing their assignedtasks.

TO shall carry out the PM, CM & Operation of STMV, Locomotives and Wagons. TO shall be responsible andaccountable for his / her works and the Vendors’ works. All works shall be carried out in accordance with therelevant Quality Procedures, Maintenance Manuals, Work Instructions, Work Safety Procedures, LTArequirements, Railway Operation procedures and Contracts Specifi cation (for outsource work). All of ETB’sequipment and the associated peripherals shall be eff ectively and effi ciently maintained to the requiredoperational, reliable and safety standards to achieve the key objectives of the Branch.

Responsibilities

1. Maintain & Operate the STMVs, Locomotives & Wagons as per procedures.

2. Monitor the Vendors for outsourced works under his charge.

3. Carry out the day-to-day maintenance, operation, and administration activities of ETB.

4. Ensure that the latest version of work instructions/procedures, RA, Circulars and are used.

5. Meet the set KPIs and maintain high level of productivity and quality.

6. Attend daily Toolbox meeting conducted by AE.

7. Subjected to regular safety inspection/audit at worksites to ensure compliance to safety procedures.

8. Regularly review the requirement of maintenance tools, equipment, spares and if needed, inform AE or EMMfor procurement in a timely manner.

9. Participate in the inspection of assets for defects punch-listing and review of the defects punch-list.

10. Assist AE in mentoring new staff during their Supervised Field Training (SFT).

Qualifications & Work Experience

• NITEC / NTC 3 / Higher NITEC in the following discipline: Aerospace / Automotive / Electrical / Electronic/ Mechanical / Mechatronic / Microelectronic / Rapid Transit / Marine / Robotics.
• Preferably with a minimum of 2 years of experience in heavy/industrial equipment operation ormaintenance.

Skills

In addition, those with experience in welding, non-destructive testing, Quality Assurance/Control and thefollowing skills, attitude and knowledge will have added advantage:

- Ability to manage and lead a team of Vendors’ Supervisors/Workers working toward the department’sobjectives.

- Able to work independently and with all levels of staff .

- Possess good interpersonal and communication skills.

- Resourceful, self-motivated, and result-oriented.

SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s fi rst mass rapid transit system. Today, wemanage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-EastCoast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141km of rail tracks across 108 stations, we serve millions of commuters daily.

Job Purpose

The Assistant Engineer’s job scope shall include leading a team of Technical Officer(s) to perform Preventive Maintenance (PM), Corrective Maintenance (CM), Overhaul (OH) and Engineering Support (ES) on all SMRT Thomson-East Coast Line (STEL) Trains, Depot and Workshop equipment so as to provide a safe, reliable and comfortable journey for our commuters.

Responsibilities

• Be aligned and act in accordance to SMRT's Vision, Mission, Service Standard and Core Values.
• Ensure good understanding, knowledge and skills needed for all maintenance activities and provide support for staff training.
• Lead and supervise a team of Technical Officer(s) to perform preventive, corrective, overhaul, troubleshooting, engineering analysis, investigation or any assigned maintenance activities on all rolling stocks, depot and workshop equipment.
• Assist to plan and coordinate staff deployment and shift roster to optimise resources utilisation.
• Verify and ensure all tasks executed by the team are in accordance to latest Work Instructions, Quality, Maintenance, Operational and Safety Procedures, and to ensure personal and peers’ safety at all times.
• Ensure spares, tools and equipment used are in good condition and calibrated if necessary.
• Perform train shunting activities and operate depot equipment, maintenance vehicles and maintenance equipment to support maintenance activities of the group.
• Verify and ensure work records done by the team are updated factually, accurately and timely on Work Records Form and on the Maintenance Management System
• Report immediately any abnormalities or practices observed that are not in accordance to Work Instructions, Quality, Maintenance, Operational and Safety Procedures.
• Adopt KAIZEN methodology (5M, 5S & 5W) to eliminate 8 Wastes and improve Productivity and Value of work performed.
• Provide support to staff, contractors or any other personnel who are required to perform work on depot and all rolling stocks.
• To support the group during incidents, accidents and emergencies.
• Ensure excellent housekeeping are maintained within all work areas.
• Maintain a high level of work discipline and standards.
• Perform any other task as assigned.

Qualifications & Work Experience

• Diploma in Electrical, Mechanical or Mechatronics Technology/ Engineering from a recognized institution.
• Preferably 5 year’s relevant experience in the railway environment.

Programme Executive | Up to $3.5k | Eunos

• Working days: 5.5days
• Working Times: Monday - Friday (9am to 6pm) Saturday (9am -1pm)
• Working location: Eunos
• Salary range: SGD 2600 - SGD 3000 (max 3500 with strong exp)

Job Details

As a Programme Executive, you will be part of the Centralised Programme Coordination Team, and will be responsible for ensuring that programmes are delivered in a consistent, effective, and efficient manner that meet the required standards of relevant policies and regulations.

Job Responsibilities:

• Plan, organise and conduct active ageing programmes to the elderly in the community.
• Ensure that programmes meet the required standards and achieve the desired outcomes of client engagement
• Implement new programmes and/or services for service users based on needs.
• Conduct programme evaluation to gather feedback for all regular programmes
• Identify areas of improvement and initiate enhancements/improvements.
• Coordinate and manage stakeholders communications for programmes and services.
• Guide volunteers in executing programme activities.
• Manage programme budgets and resources.
• Work with other organisations to execute programmes.

Job Requirements

• Diploma in any discipline
• Experience in programme coordination, preferably in a social service or healthcare setting
• Min 1 year of relevant experience with conducting programmes

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

• Valuable experience in renowned Sports Academy!
• 6-month contract, subject to renewal
• Up to $3,200 per month
• Mon - Fri, office hours
• Stadium MRT

Responsibilities:

1. Shortlist and assess training courses and programmes.
2. Collaborate with internal and external stakeholders, including Training Partners, and conduct regular evaluations and reviews to ensure content remains up-to-date and relevant.
3. Manage learning activities and administration, track training hours, and monitor post-learning requirements.
4. Co-create learning resources and assist the Team in implementing policies and programs.

Requirements:

1. Possesses minimum a Tertiary Qualification in Sport Science or related fields with experience in curriculum design, delivery and assessment in the areas of coaching, learning or training and development.
2. Independent individual with passion for learning and development.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy). This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Goh Yi Min, Mai - R22104617
ScienTec Consulting Pte Ltd - 11C5781

About Care@Community Department:

Care@Community Department aims to deliver holistic care that is centred on an individual’s needs. It mainly targets seniors that are frail, whom have multiple care needs, that will become increasing complex with time. With the integration of community-based aged and social care services, it enables the seniors to continue to stay in the community for as long as possible, therefore allowing them to age-in-place.

Responsibilities:

• Assist in providing Advance Care Planning Facilitation to the AAC Seniors.
• Interact with AAC seniors and link them up with Palliative Care services.
• Organize Workshops to build capabilities within amongst staff.
• Organize Activities such as quarterly awareness talks and quarterly day trips.
• Organize Activities that are tailored towards client’s needs.
• General Admin Duties.

Requirements:

• Minimum GCE ‘A’ Level, Diploma
• Good communication & interpersonal skills
• Proficiency in English and Mandarin is essential as this role will need to organise English & Chinese workshop and activities
• Good public speaking skills
• This position is on contract basis.

Work Location: Limbang Green

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Job Description

1.Programme design, planning and

implementation with school staff in engaging

Tier 2 (vulnerable) and Tier 3 (high-risk)

students:

• Co-design, co-implement, monitor and review

comprehensive Detention Programme on

Tuesdays and Wednesdays for students who

commit offences such as late coming,

truancy, tailored to the needs of students on

motivation, learning and behaviour

modification.

• Engage and manage students under

detention in meaningful activities and

conversations to inculcate values, motivate,

address and modify undesirable behaviours.

• Activities, resources and programme costs

should be included in the youth workers’

hourly cost.

2. Mentoring and Befriending:

• Establish positive and supportive

relationships with high-needs students,

offering guidance and mentorship to address

their specific challenges and concerns,

change behaviours, to inspire and be a role

model to students to connect them to

learning, peers, adults and school.

• Conduct one-on-one or small group

mentoring sessions to provide socialemotional support and build social-emotional

competencies.

3. Partnerships with Stakeholders:

• Work closely with the Student Development

Team in a coordinated approach to monitor

and support the well-being of high-need

students.

8.30am – 6pm (Mon to Thurs), 8.30am – 5.30pm (Fri)

Dover & Punggol (has to travel both locations)

Mid February 2025 - 6 months

• Plan, manage and execute the academic operations of all degree programmes, with focus on continual and practical assessments
• Liaise with faculty to understand specific needs and requirements for each exam/CAs, especially in practical settings.
• Overseeing the exam administration process, including the distribution and collection of exam materials.
• Implementing and enforcing quality assurance measures to ensure the integrity and fairness of the examination process.
• Ensure data accuracy and confidentiality when handling student grades and exam outcomes.
• Work closely with faculty to schedule meetings, generate report and facilitate the meeting along with minutes taking.
• Other ad hoc duties assigned

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Job Description

• Working in a before and after school care for MOE Kindergarten going children.
• Caring for K1 & K2 (5 to 6 years old children).
• Modular activities with high leels of interaction with children: 1. Art & Craft 2. Tinkering 3. Cookery 4. Music Movement & Dramatisation 5. Gardening 6. Sand & Water Play
• No academic teaching involved.
• Preparation of activities and field visits (if any)
• Ensuring the safety and health standards, handling emergencies and setting up of a conducive environment for the children.

Job Requirements:

• At the minimum, Student Care Centre (Early Years) Certificate.
• Diploma in Early Childhood Care & Education (DECCE-T) or an ECDA recognised equivalent obtained in the English medium preferred.
• Required Skill(s): Classroom management, Lesson preparation, Activity planning, Teamwork and Coordination
• Patient and caring personality.
• Passion for children

• Prepare for upcoming Potential Projects.
• Manage the entire project from award to handover.
• Good planning skills and able to lead a project team to complete project on time.
• Liaison with client and consultants to resolve any critical issues and budget control.
• Handle any other ad-hoc duties and tasks assigned.
• Minimum 10 years of working experience in construction industry
• Experience in Commercial, Building projects.
• Posses good leadership and organizing abilities.

For interested applicants, please apply online or send your resume in WORD format to [email protected] and [email protected]

Thank you for your application but we regret that only shortlisted candidates will be notified.

• Need experience in Architectural metal works, metal cladding, Ceiling panels, Glass Wall, Glass Railing, Sky lights, Stainless Steel & Aluminium works.
• Overall management for the project with respect to contractual, budget, resources, design, procurement, construction, quality and safety.
• Lead the project team for the implementation and execution of works as according to planned schedule.
• Coordination and monitoring of progress amongst various subcontracting works.
• Liaise closely with clients, architects, consultants, subcontractors through regular meetings to resolve administrative, design and contractual issues and updating of project progress report.
• Conduct regular site safety meeting and to implement safe site working condition and environmental control measures.
• Tender in Building projects.
• Method Statement.
• Technical Submission.
• Evaluation.
• Experience in Commercial, Building projects.
• Posses good leadership and organizing abilities.

For interested applicants, please apply online or send your resume in WORD format to [email protected] & [email protected]

Thank you for your application but we regret that only shortlisted candidates will be notified.

We are a Korean MNC construction company looking for a Project Director to assist the company in overseeing, managing ongoing construction project and ensuring successful completion within defined scope, budget, timeline while maintaining high-quality standards and stakeholder satisfaction.

The job responsibilities include:

• Oversee the implementation and progress of ongoing construction project.
• Monitor and manage project schedules, budgets, resources and deliverables while adhering to quality standards and safety regulations.
• Lead and supervise project team while providing guidance and foster a collaborative work environment.
• Maintain positive relationships with stakeholders and communicate project updates, concerns and management of stakeholders’ expectations.
• Ensure compliance with contract terms, regulations and legal requirements.
• Implement risk assessment policies and ensure compliance with health, safety and environmental regulations.
• Responsible for generating progress reports to be submitted regularly to overseas head office.
• Plan all construction operations and schedule intermediate phases to ensure deadlines will be met.
• Determine the necessary equipment, materials, and manpower needed.
• Ensure projects are completed in accordance to internal guidelines and compliance with the relevant government regulatory requirement.

The job requirements are as follows:

• Bachelor’s degree in Engineering / Architecture / Construction / Project Management fields recognized by Board of Architects / Professional Engineers Board.
• Minimum 29 years of relevant experience in A1 Main Con, Construction firms.
• Strong knowledge of project management processes of all project stages in construction industry.
• Self-motivated, driven, and possess the ability to work under pressure.
• Possess strong communication skills.
• Equipped with strong interpersonal skills and experience in supervising and mentoring staff.

Location: Teban Gardens West Region

Responsibilities

Lead and ensure day-to-day smooth warehouse/ logistics operations.

Managing warehouse and logistics functions regionally

Accountable for generating new and potential customer/business

Oversee and manage shipments regionally

Ensure safe work environment fo the operations.

Maintains receiving, warehousing, and distribution operations

Ad hoc duties as assigned.

Requirements:

Degree or diploma in Supply Chain Management, Business, Logistics or related field

Minimum of 5 years’ experience

Strong communication and presentation skills

• High growth enterprise backed by strong capital investments
• Entrepreneurial business with portfolio diversification within consumer sector

About Our Client

We are bold and creative in our business model in enabling companies to start-up and scale their business on the digital platform. We have been expanding aggressively since the launch of business and have identified Singapore as the regional headquarter to grow further in the SEA region. We are now looking for an entrepreneurial finance leader to join as as part of the leadership team in building and scaling the emerging markets finance function.

Job Description

We are looking for an integral member of the leadership team responsible for the overall strategic planning and financial activities within the company. Apart from the daily finance operations and governance, you will manage all corporate finance matters including investor relations, M&A and investment decisions, fund raising as well as preparing the company for IPO readiness. You are a key business partner to commercial and operation heads in formulating strategies for growth and driving key metrics to achieve business objectives and profitability goals. You will drive continuous improvements in processes and drive best practices across different markets.

The Successful Applicant

The successful candidate should have:

• Degree qualified with more than 10 years of working experience in a fast-paced business environment
• An experienced finance business partner in supporting a high growth business achieve performance targets, challenges status quo and identifies opportunities for growth
• Good corporate finance experience including experience in M&A deals, investors relations and fund raising activities.
• Strong leadership experience in managing finance team dealing with high volume business
• Highly motivated individual, independent and hands-on will be crucial
• Confident communicator with the ability to work with diverse stakeholders with different cultural background

What's on Offer

You will be among the management team in spearheading the growth of the business internationally! This role is positioned to grow within the organization into a C-level finance leadership in the long term.

Contact

Jessly Chew (Lic No: R1549000 / EA No: 18S9099)

Quote job ref

JN-012025-6630064

Phone number

+65 6416 9869

Michael Page International Pte Ltd | Registration No. 199804751N

Job Description:

• Lead the development and execution of the business strategy for the Singtel Account Department in alignment with the company’s vision. Ensure that department goals are tightly integrated with the company’s long-term growth plan.

• Accountable for strategic expansion and long-term management of key client account, leading the team in fostering strong, trust-based relationships with the key account stake holders by utilizing deep client insight.

• Conduct regular business reviews with key account clients to ensure they are achieving desired outcomes and identify opportunities for upselling additional products or services.

• Oversee the sales department’s budget management, optimizing resource allocation and controlling costs to ensure the highest return on investment.

• Spearhead talent development initiatives, continuously driving team members' professional growth to cultivate sales leaders who possess strategic insight.

• Foster seamless collaboration with internal business department (e.g., procurement, delivery and services) to ensure alignment with the company's broader strategic initiatives.

Requirements

• Bachelor’s degree or above, preferably in marketing, computer science, information technology, or related fields.

• At least 8 years of sales management experience, with at least 3 years in systems product sales management. Experience in IT or software sales is preferred.

• Have cross-regional or international sales experience, able to manage sales teams in different regions or countries.

• Possess sales analytic skills such as Tableu, Power BI, HubSpot CRM, Salesforce etc tools.

• Possess networking related skill such as Switch, WIFI, router, system integration.

• Strong problem-solving and decision-making capabilities.

• Mandarin is essential to communicate with colleagues in the head office in China.

• HCIE/HCIP/HCIA certificate holders.

Interested candidate who wish to apply for this position, please click on APPLY NOW

EA License No.: 01C4394 | PERSOLKELLY Singapore Pte Ltd

EA Registration No.: R23117518 | Heah Sian Wei

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any querie

NES Fircroft has partnered up with our client, a well renowned company in the cladding industry and we are seeking an accomplished and forward-thinking Group Fabrication Director to lead and manage fabrication operations across multiple facilities.

The successful candidate will be responsible for overseeing the design, construction, and operation of industrial plants, driving innovation and efficiency in fabrication processes, and ensuring alignment with strategic business goals.

Key Responsibilities:

• Lead and oversee the fabrication design, construction, and operational activities for multiple industrial plants, ensuring they meet cost, quality, and delivery objectives.
• Ensure efficiency, innovation, and continuous improvement in fabrication processes to optimize productivity, quality, and cost-effectiveness.
• Develop and implement advanced engineering solutions and best practices to enhance fabrication operations and reduce overall project costs.
• Lead and manage multi-disciplinary teams, including fabrication engineers, project managers, and plant operations staff, fostering a high-performance culture.
• Collaborate closely with senior leadership, design teams, and project stakeholders to ensure timely and effective project execution.
• Oversee compliance with health, safety, and environmental regulations, maintaining the highest standards of operational safety and sustainability.
• Identify and mitigate fabrication and construction project risks through proactive management strategies.
• Drive innovation by incorporating new materials, technologies, and automation into fabrication processes.

Requirements:

• A Bachelor's or Master’s degree in Mechanical, Manufacturing, or Industrial Engineering, or a related field.
• 15+ years of relevant experience in fabrication, construction, and industrial plant operations, with a proven record of leading large-scale projects.
• Expertise in fabrication processes, production optimization, and project management.
• Strong leadership experience in managing diverse engineering and fabrication teams.
• Solid knowledge of quality, safety, and regulatory compliance standards.
• Exceptional problem-solving, innovation, and communication skills.

Competencies:

• Strategic thinking and leadership
• Process optimization and innovation
• Project and risk management
• Cost control and operational excellence

If you are a driven and innovative fabrication professional with a passion for operational excellence, we invite you to explore this exciting opportunity by sending your CV to [email protected] or applying directly through the link.

Regina Hair Removal Specialist is a hair removal chain salon specializing in super hair removal, facial and slimming treatments.

As our company continues to expand, we are looking for professional, enthusiastic and outstanding individuals to join us. Currently we are looking for Beauty Specialist to join our family!

Responsibilities:

· Achieve and exceed assigned personal / company sales targets.

· Assist consultants in providing services to clients such as scalp/hair treatments, shampooing, blow dry styling, chemical treatments and processes.

· Delivering excellent customer service

· Make professional recommendations on products, treatments and packages to customers

· Communicate with customers while delivering treatments on the treatment steps, benefits and products

· Oversee the workflow and ensure that employees understand their duties or delegated tasks

· Attends and participates in continuing education on upgrading treatment techniques.

· Plan working schedule

· Carry out duties and responsibilities as and when assigned by management.

Requirements:

· Previous experience in a salon or hair care environment highly advantageous.

· Excellent communication and interpersonal skills

· Outstanding organizational and leadership skills

· Good knowledge of MS Office

· Minimum of 5 years experiences

· Well-groomed and cheerful personality

· Good communications and interpersonal skills and service orientated

Plus Point! Holding one of the following certificates: CIDESCO, CIBTAC, ITEC, NSRS, NITEC, WSQ

Working location:

· Raffles Place, Bukit Timah

· 5.5 days a week (including Weekend and Public Holidays)

Benefits:

· Attractive Package: Inclusive of Basic salary + Treatment commission $500 and above + Sales commission $200 to $6,000)

· Annual leave, medical and dental benefits, and group merchants staff discount

JOB SUMMARY

• We are seeking a detail-oriented and proactive FIDReC/ Early Resolution Specialist to join our team. In this role, you will be responsible for managing and resolving FIDReC/ Early Resolution complaints received from FIDReC in a timely and efficient manner. Your primary duties will include handling ongoing FIDReC/ Early Resolution cases and working closely with FIDReC case managers for resolution, mediation, and adjudication when necessary

RESPONSIBILITIES

Strategy

• Receive and assign cases from FIDReC on a daily basis, ensuring all complaints are tracked, updated in the tracker and prioritised appropriately.
• Contact clients promptly to address and resolve FIDReC complaints within the established early resolution timeframe, providing exceptional customer service throughout the process.
• Conduct prompt follow-ups on cases and maintain accurate logs for audit purposes, ensuring all interactions and resolutions are documented thoroughly and recorded in the Client Events Management System (CEMS).
• Maintain ongoing communication and collaborate with internal and FIDReC stakeholders to facilitate smooth resolution processes and address any arising issues effectively.
• Review merits of the case basing on investigation findings, table the findings, and conduct reviews with stakeholders to agree on a decision of each case.
• Ensure that all case handling and resolution processes are aligned with the bank's policies and procedures, particularly the Master Process Document (MPD).
• Work closely with FIDReC case managers to facilitate effective resolution of ongoing cases and participate in mediation and adjudication processes as needed.
• Identify opportunities to improve processes to elevate customer experience or close gaps

Business

• To support WRB as the primary liaison between the bank and FIDReC to ensure timely, accurate, and professional handling of all complaint cases.

​​​​​​​People & Talent

• Ensure daily productivity towards meeting CE KPIs and ensure consistency in achievement of individual productivity and quality of work.
• Embed valued behaviours and stronger performance culture via continuous engagement and sharing of success stories and recognition.
• Embed innovation, creative thinking, digitisation mindset to implement delighters along a client journey to improve client experience.
• Individual responsibility to upskill and sharpen compatible skills to manage all FIDReC complaints

Risk Management

• Personal accountability for quality and completeness of record keeping on FIDReC/ Early Resolution complaints
• Drive a strong service culture supporting the strategic direction on improving client experience, Treating Clients Fairly (TCF) and reducing complaints with zero tolerance on substantiated Staff Related complaints.
• Drive/ support a strong control environment through creating high awareness of Fair Dealing outcomes and ensuring adequate and proper reporting and governance on complaint management.

Governance

• Ensure relevant systems and controls pertaining to the role remit are in compliance with Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Operational Risk, Technology and Operations, Finance and Reputation
• Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture
• Engage with all audit report findings and ensure feedback is acted upon

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Key Stakeholders

• Internal/External Stakeholders: Frontline, Products and Operations

Other Responsibilities

• Embed Here for good and Group’s brand and values in Client Experience
• Able to take on other projects such as improving client journey, processes and perform analysis of clients’ insights where applicable.

Our Ideal candidate

• 4 plus years of experience in banking processes..
• Experience Macros and powerpoint is preferred .
• Experience in Compliance is a plus
• Experience in a client experience/ complaint resolution: case management preferred
• Familiarity in banking processes and regulatory requirements is a plus .

Role Specific Technical Competencies

• Good writing and communication skill.
• Powerpoint
• Excel (knowledge of Macros/Pivot) is an advantage.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Associate Director, Regional Marketing

Position Overview:

This role will play a critical role in supporting the AP markets in executing launch planning efforts, competitive readiness activities, and the commercial implementation of the global brand strategy for our pneumococcal portfolio, across in-line and Pipeline products viz VAXNEUVANCE, CAPVAXIVE, and RSV. The primary focus will be on driving the launch acceleration and excellence of PCV vaccines across the AP countries and ensuring state-of-the-art launch execution in each key market with a particular focus on the awareness of healthcare providers and consumers.

The Opportunity:

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

Working in the AP Vaccines team you will be responsible for supporting the AP markets in framing business needs and executing strategies that contribute to the success of our PCV & RSV vaccine franchise. This role offers the chance to make a significant impact by driving launch readiness and supporting the commercial implementation of the global brand strategy.

Key Roles & Responsibilities:

This role is a critical member of the PCV team which is focusing on launch execution of Vaxneuvance Capvaxive, and RSV and the translation of global strategy into action together with markets and regions.

Market Engagement:

• Collaborate closely with local teams in priority markets as well as regional teams to ensure alignment with the global brand strategy.
• Prepare markets for anticipated competition by participating in competitive simulation workshops and implementing commercial strategies to defend against competition.

Support Launch Readiness and Execution:

• Work with the team to drive standardization of launch plans across key Company markets and regions.
• Provide support to the market/regions in the development of launch plans and go-to-market strategy.
• Foster strong alignment across regional and local cross-functional teams, driving uptake of our pneumococcal conjugate vaccine in partnership with key stakeholders.
• Collaborate with key markets and regions to ensure all commercial activities necessary for the successful launch and full potential of the vaccine are in place and well tracked.
• Contribute to the development of Objectives and Key Results (OKRs) to track commercial activities and progress towards business aspirations.

Leadership Excellence:

• Forge deep relationships across the enterprise and become a well-respected partner within the vaccines and commercial organization, collaborating closely with the HHI PCV team, global teams, Company stakeholders, and key markets.
• Embrace new ways of working, including Agile methodologies and collaboration technologies, while integrating analytics into decision making.
• Exemplify a positive mindset and behavior, serving as a champion for diversity, equity, and inclusion.

Qualifications:

Education Minimum Requirement:

• Required: Bachelor's Degree (BA/BS).
• Preferred: Master's Degree (MA/MS/MBA).

Required Experience and Skills:

• Minimum of 5 years of experience in local, regional, and/or global commercial functions, including marketing, product management, or market access (or equivalent roles).
• Minimum of 5 years' experience in the pharmaceutical industry.
• Demonstrated leadership and management skills, collaborating effectively with diverse stakeholders, even without a direct reporting relationship.
• Strategic and innovative thinker with a strong learning orientation and a drive for personal excellence.
• Exceptional communication skills, both verbal and written, with the ability to deliver compelling presentations.
• Proficient in processing, integrating, and succinctly communicating large amounts of information, including comfort with data analytics and data-driven decision making.
• Strong organizational and project management skills with a proven ability to drive results while upholding the highest standards of ethics and integrity.

Preferred Experience and Skills:

• Strong organizational, verbal, and written communication skills.
• Demonstrated collaboration and critical thinking skills, including the ability to work effectively cross-functionally and cross-divisionally.
• Expertise in launching new vaccines and experience in using analytics to measure and optimize launch excellence.
• Creative thinking and problem-solving skills.
• Self-motivated with a hands-on approach to work.
• Familiarity with Agile methodologies, with a bias towards speed and agility.

Our Marketing team are passionate about bringing our medicines and vaccines to our customers around the world. Through digital listening and patient analytics, we are able to understand our customers’ needs and strive to provide solutions to meet them.

JOB SUMMARY

• This role could be based in Singapore, Hong Kong and UAE. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.
• A senior-level product manager and leader who’s experienced in turning ideas into seamless and intuitive product experiences. You are well-versed in planning, designing, scaling, and commercialising products and know how to test, validate, and optimize through the product life cycle. Products need to be designed with a client focus and with strong business acumen to prioritize and deliver against competing asks. You will influence and inspire indirect teams to deliver positive outcomes with executional excellence. If you are a creative problem solver, love tackling complex challenges and building things from 0 to 1 and beyond, this role is for you.
• The role includes product management, governance, and product commercialization activities to support the Digital Assets goals of the business and build readiness for scale. The person will also be a “go-to” contact for education, thought leadership, and Digital Assets related product knowledge.

RESPONSIBILITIES

Strategy

• You will support the commercialization and development of innovative blockchain and digital asset solutions that have strategic fit and value to the Bank’s clients

Business

• You will identify opportunities through client conversations, demand from other business lines and your understanding of market trends to determine what will be the most impactful products and features we should be building. You will do so by instilling customer-centric discovery and design methods, implementing strategic experimentation and garnering stakeholder buy-in
• You will be responsible for leading the product work for one or more of our key strategic initiatives by driving strategy, tactics, and delivery timelines. You will drive the end-to-end product development from opportunity assessment, ideation, validation, and delivery to ongoing optimization.

Processes

• Use modern productivity tools such as ADO, Teams, Slack, Trello, Mural, Jira,
• Confluence
• You will influence the tech stack, data model, APIs, platform, and system architecture, while determining when best to build, buy or borrow new technologies and 3rd party integrations

People & Talent

• You will influence, inspire and collaborate closely with cross-functional teams (e.g. technology, compliance, operations, marketing, legal, etc.) and other business stakeholders to establish a shared vision for Digital Assets products.

Risk Management

• You are resourceful and results oriented. You find a way to get things done without sacrificing quality and integrity.

Governance

• You will ensure all governance requirements are understood and met during the product development lifecycle, including but not limited to on-boarding 3rd parties, co-ordinating Consolidated Risk Assessments, managing prioritization for tech teams and ensuring adequate testing is completed.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

• Businesses across CIB – specifically TB Cash, FM FSS, Digital Assets CoE
• Compliance – Product and CIB Platform and Partnerships, Financial Crime and Surveillance Operations
• Legal - Product and CIB Platform and Partnerships
• Technology – Primarily DLT Technology Hive, but other product technology as well
• Vendor and Third Party Partners

Our Ideal candidate

• Strong blockchain/web3 product management experience while being familiar in related business areas such as custody, trading, payments
• 10 years of experience working in financial services and/or enterprise fintech in a product development role ideally dealing with emerging technologies.
• Track record of building and bringing Digital Asset solutions to market that deliver measurable impact for the customer and the business
• Capable of dissecting and understanding complex problems, simplifying them into clear hypotheses and developing executable solutions
• Understand technology trends in Digital and provide insight & analysis to the implications to Digital product and channel partner
• Highly organized, analytical, data-obsessed and process driven
• Highly effective communicator who can work with multi-jurisdictional, cross-functional, geographically dispersed teams
• Certifications - Relevant technology or crypto/blockchain certifications

Role Specific Technical Competencies

• Strong blockchain/web3 product management experience while being familiar in related
• Experience working in financial services and/or enterprise fintech in a product development role ideally dealing with emerging technologies.
• ADO, Teams, Slack, Trello, Mural, Jira, Confluence
• Process Management
• Business Writing & Communication
• Presentation and PowerPoint skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Role Overview:

We are seeking an accomplished and experienced Business Development Director to play a pivotal role in steering and advancing our business growth.

In this role, you will work closely with senior leadership and key stakeholders to implement strategic market initiatives, support the development of market propositions, and lead client acquisition efforts. This position requires a solid background in the maritime industry, along with outstanding technical and commercial expertise.

Key Accountabilities:

GTM Strategy Development:

• Collaborate with the Chief Commercial Officer (CCO) to define and articulate a comprehensive go-to-market strategy, focusing on communicating the value proposition of the company's unique approach and technology platform.
• Align the platform's capabilities with key industry priorities, including decarbonisation, fuel savings, emissions trading, and regulatory compliance.
• Work cross-functionally with commercial, strategy, and product teams to leverage domain expertise, industry insights, and market knowledge in defining potential solutions and options.

Business Development:

• Support the CCO in active customer engagements, spanning initial outreach, functional demonstrations, and deal closure.
• Deliver high-level overviews of the platform and collaborate with domain experts to address specific functionality queries informed by market trends and client feedback.
• Serve as a customer advocate throughout the engagement process, identifying and clarifying customer feedback and requirements.

Lead Generation and Client Acquisition:

• Leverage industry contacts and knowledge to drive business development efforts, with a primary focus on Singapore and the potential to expand into the Asia-Pacific region.
• Manage all stages of the business development process, from initial screening and qualification to outreach, pre-sales, and contract award.

Candidate Requirements:

• Extensive experience in a business development, preferably within the maritime industry with a strong network.
• Proven track record of success in business development and sales closure.
• Strong understanding of the shipping industry, including its challenges, opportunities, and priorities.
• Ability to articulate complex technical concepts to all levels within prospects organisational hierarchy.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work cross-functionally with teams and stakeholders at all levels.
• Willingness to travel and engage with clients overseas as required.
• Fluent in English; proficiency in additional languages would be an advantage.

At Infosys Compaz (iCompaz), we focus on Digital Transformation for enterprises across industry vertical segments and services. We take clients on a rewarding journey of Digital Transformation, with strengths in AI, Data, User Experience, Cloud, Cybersecurity and Analytics, while also serving clients in their IT management in technology operations, infrastructure, and applications. We serve a comprehensive client network spanning multiple industries and are helping clients meet the challenges of the digital economy in financial services, retail, transportation and logistics, telecom, services, and resource sectors, among others.

Responsibilities

We are looking for a high-performing & dynamic Sales Director managing & delivering revenue growth. The successful candidate will be a hands-on hunter, win new logos, large multi-year deals.

As Sales Director, responsibilities include developing key growth sales strategies, tactics and action plans. Successful execution of these strategies is required to achieve the financial targets annually. Sales head duties will include growing a hungry Sales team, achieving annual targets, building relationships, and growing the company. Initially the geographical focus will be Singapore and then expand to Southeast Asia.

• Build a strong pipeline of large deals, drive them to win – mostly new clients
• Consultative Engagement with CXOs of target clients
• Oversee a team of Sales leaders and get the best outcome in terms of winning large deals, managing CXO relationships and have customer stickiness
• Work with internal solution, delivery teams in driving deals across the sales cycle – qualification, proposal, working with partners, client presentation, pricing, contract negotiation
• Understand Infosys Compaz solutions and services
• Provide appropriate solutions to the clients in order to boost top-line revenue growth, customer acquisition and profitability.
• Develop and expand a portfolio of clients
• Achieve agreed upon sales targets and outcomes within schedule.
• Present, promote and sell services using “solid sales plans” to existing and prospective customers
• Develop and execute strategic plan to achieve sales targets and expand our customer base
• Effectively communicate the value proposition through proposals and presentations

Requirements

• Degree holder
• At least 12 years of professional sales experience with Strategic Accounts within Singapore and Southeast Asia
• Previous experiences gained from IT systems integration, managed services or software and services companies
• Demonstrated success in solutions selling, as opposed to transactional goods and services, and meeting or exceeding targets to drive deals >SGD 50 million
• Possess existing C-level relationships that can be leveraged upon to open new accounts
• Able to communicate, present and influence all levels of organisation including to Executive and C-level
• Able to drive the sales process from Plan to Close
• Excellent listening, negotiation and presentation skills

Responsibilities:

• Prospecting and generating new business leads within the healthcare sector
• Developing and executing effective sales strategies to convert leads into new clients
• Negotiating and closing complex sales deals with healthcare providers and organisations
• Building and maintaining strong relationships with key decision-makers and stakeholders
• Collaborating with cross-functional teams to deliver tailored solutions and exceptional customer service
• Analysing market trends and competitor activity to identify new opportunities
• Achieving and exceeding ambitious sales targets and revenue goals

Requirements:

• Proven track record of success in new business development, ideally within the healthcare industry
• Excellent communication, negotiation and relationship-building skills
• Demonstrated ability to think strategically and identify growth opportunities
• Strong commercial acumen and a data-driven, results-oriented mindset
• Familiarity with healthcare regulations, compliance, and industry best practices
• Highly motivated, resilient and able to work effectively in a fast-paced, target-driven environment
• Ability to speak and write fluent mandarin to be able to deal with Greater China clients as it is a staple of the business in our growth
• Have a strong connection of business network not limited to the Greater China and North Asia community but also the business network preferbably in the FSI sector

Key Responsibilities:

• Develop and execute HR strategies aligned with business goals and values.
• Ensure compliance with HR policies, procedures, and legal requirements.
• Manage payroll processes, employee welfare, benefits, recruitment, and HR administration.
• Maintain and update HR policies, employee handbooks, and documentation in line with employment laws.
• Address employee relations issues, grievances, and provide guidance on HR matters.
• Oversee branch administration, including office facilities, maintenance, and equipment management.
• Manage general affairs contracts, costs, and procurement, such as office rental and insurance.
• Coordinate administration procedures, including stationery orders, visitor management, and mail handling.
• Organise branch management meetings and assist the CEO on HR and administrative matters.

Requirements:

• Bachelor's degree in Human Resources or a related field preferred.
• Over 12 years of HR experience, with at least 5 years in leadership, ideally in banking or financial services.
• Strong knowledge of local employment law, compliance, and best practices.

Job description

My client is leading International Main Contractor who are known for their expertise in mega rail projects overseas and locally. They have just been awarded a new civil project in Singapore and are seeking a Project Director to lead. As Project Director you will be involved in managing and leading projects right from inception to completion. You will be expected to oversee the whole construction process and will be involved in procurement, monitoring site progress, planning & scheduling and managing the site.

• Approximately 12-15 years of LTA/ Infrastructure projects experience in Singapore with a Degree in Civil Engineering recognized by the PEB Singapore.
• Candidates with prior experience in LTA and large rail projects are highly desired.
• Strong knowledge of code of practice and statutory regulation
• Excellent team leader and project management skills

Suitable parties please write to [email protected]

To view more roles within; construction, real estate, engineering, architecture or renewables, please visit our website: www.archerrecruitment.com, contact one of our specialist consultants http://archerrecruitment.com/about/our-people/ and/or 'follow' our LinkedIn page for regular industry updates.

We appreciate every application, however, due to a high volume of applicants, only shortlisted candidates will be contacted.

EA Licence No: 17C8952 | R1113934