Programme Executive | Up to $3.5k | Eunos

• Working days: 5.5days
• Working Times: Monday - Friday (9am to 6pm) Saturday (9am -1pm)
• Working location: Eunos
• Salary range: SGD 2600 - SGD 3000 (max 3500 with strong exp)

Job Details

As a Programme Executive, you will be part of the Centralised Programme Coordination Team, and will be responsible for ensuring that programmes are delivered in a consistent, effective, and efficient manner that meet the required standards of relevant policies and regulations.

Job Responsibilities:

• Plan, organise and conduct active ageing programmes to the elderly in the community.
• Ensure that programmes meet the required standards and achieve the desired outcomes of client engagement
• Implement new programmes and/or services for service users based on needs.
• Conduct programme evaluation to gather feedback for all regular programmes
• Identify areas of improvement and initiate enhancements/improvements.
• Coordinate and manage stakeholders communications for programmes and services.
• Guide volunteers in executing programme activities.
• Manage programme budgets and resources.
• Work with other organisations to execute programmes.

Job Requirements

• Diploma in any discipline
• Experience in programme coordination, preferably in a social service or healthcare setting
• Min 1 year of relevant experience with conducting programmes

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Purpose

The Assistant Station Manager supports the day-to-day operations of the train station, which includes preparing the station for rail service, conducting security patrols at station premises and on train platforms, providing customer service, and performing duties in the Passenger Service Centre. He/She monitors commuter flow and manages crowds during peak hours and/or during service degradation. He/She carries out first-line recovery of station equipment and systems, performs the duty of an emergency train operator when required, and supports the implementation of procedures for rail incidents and/or emergencies. He/She also performs person-in-charge duties, manages access to the station, and assists in track access and procession by maintenance teams and/or service providers.

Responsibilities

Customer Service

• Monitors and performs first level of maintenance for AFC equipment such as fare gates and ticketing machines
• Assists passengers with fare-related and directional enquiries, attends to unwell passengers and render first aid when necessary
• Monitors CCTV and makes necessary Public Announcements
• Acknowledge and responds to alarm status e.g. MFT, ISCS, fire alarm, PEC, ESP activation, etc.

Platform and Train Operations Duties

• Ensures passenger safety when commuters travel on escalators and boarding/alighting from train
• Attends to incidents and alarms at the platforms and trains, and to carry out hand signalman duties when required
• Assists in detrainment of passengers when required
• Provides travel directions for passengers travelling within the train system
• Operates or manned the train so as to provide quick response towards train faults and alarms, while ensuring that any delays are kept to the minimal

Concourse Duties

• Carries out checks on illegally parked or abandoned bicycles or belongings
• Conducts inspection and takes appropriate actions on passengers who use concession tickets illegally, travel without valid tickets, and those who flouts regulations, e.g. drinking, eating, and smoking in station premise

Administrative Duties

• To liaise with cleaning personnel for station/toilet cleaning
• Reports any equipment fault to the Station Manager and files the fault reporting through the Maintenance Management System (MMS)

Opening and Closing of Station

• Opens and closes the station according to the timetable. Switches the station equipment on / off before / after traffic hours
• Checks the station area for any passengers before closing of station
• Facilitate track access during non-revenue hours, and checks for oil spills on the station platform tracks after the last Engineering Train had passed the station

Handles all train/station incidents and emergencies

• Manages and reports all incidents and emergency situations relating to:
• Staff and passenger (e.g. accident, assault, molest, etc.)
• Trains (e.g. alarms, faults and manning of trains)
• Passenger Service Centre (take local control of MFT functions due to failure of signalling equipment, responding to alarms/defects)
• Stations (e.g. crowd control, fire, bomb hoax, flooding, etc.)
• Checks and ensures that appropriate signs are put up during any rail incidents or delays to keep passengers updated of progress
• Assist in service recovery during train service disruption

Qualifications & Work Experience

• NITEC/Higher NITEC in Engineering discipline.
• Able to perform 3 rotating shift work based on a duty roster.

Skills

• Enjoys communicating with people and is service oriented.
• Able to work in a fast-paced and customer-facing environment.
• Possesses a service-oriented mindset and pleasant disposition.
• Able to multi-task effectively when responding to station operation requirements

Job Purpose

The PM, CM and operations will be carried out by the in-house teams with certain activities outsourced toVendors. TO may be assigned as Person-In-Charge (PIC) to monitor Vendors when performing their assignedtasks.

TO shall carry out the PM, CM & Operation of STMV, Locomotives and Wagons. TO shall be responsible andaccountable for his / her works and the Vendors’ works. All works shall be carried out in accordance with therelevant Quality Procedures, Maintenance Manuals, Work Instructions, Work Safety Procedures, LTArequirements, Railway Operation procedures and Contracts Specifi cation (for outsource work). All of ETB’sequipment and the associated peripherals shall be eff ectively and effi ciently maintained to the requiredoperational, reliable and safety standards to achieve the key objectives of the Branch.

Responsibilities

1. Maintain & Operate the STMVs, Locomotives & Wagons as per procedures.

2. Monitor the Vendors for outsourced works under his charge.

3. Carry out the day-to-day maintenance, operation, and administration activities of ETB.

4. Ensure that the latest version of work instructions/procedures, RA, Circulars and are used.

5. Meet the set KPIs and maintain high level of productivity and quality.

6. Attend daily Toolbox meeting conducted by AE.

7. Subjected to regular safety inspection/audit at worksites to ensure compliance to safety procedures.

8. Regularly review the requirement of maintenance tools, equipment, spares and if needed, inform AE or EMMfor procurement in a timely manner.

9. Participate in the inspection of assets for defects punch-listing and review of the defects punch-list.

10. Assist AE in mentoring new staff during their Supervised Field Training (SFT).

Qualifications & Work Experience

• NITEC / NTC 3 / Higher NITEC in the following discipline: Aerospace / Automotive / Electrical / Electronic/ Mechanical / Mechatronic / Microelectronic / Rapid Transit / Marine / Robotics.
• Preferably with a minimum of 2 years of experience in heavy/industrial equipment operation ormaintenance.

Skills

In addition, those with experience in welding, non-destructive testing, Quality Assurance/Control and thefollowing skills, attitude and knowledge will have added advantage:

- Ability to manage and lead a team of Vendors’ Supervisors/Workers working toward the department’sobjectives.

- Able to work independently and with all levels of staff .

- Possess good interpersonal and communication skills.

- Resourceful, self-motivated, and result-oriented.

SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s fi rst mass rapid transit system. Today, wemanage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-EastCoast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141km of rail tracks across 108 stations, we serve millions of commuters daily.

Job Purpose

The Assistant Engineer’s job scope shall include leading a team of Technical Officer(s) to perform Preventive Maintenance (PM), Corrective Maintenance (CM), Overhaul (OH) and Engineering Support (ES) on all SMRT Thomson-East Coast Line (STEL) Trains, Depot and Workshop equipment so as to provide a safe, reliable and comfortable journey for our commuters.

Responsibilities

• Be aligned and act in accordance to SMRT's Vision, Mission, Service Standard and Core Values.
• Ensure good understanding, knowledge and skills needed for all maintenance activities and provide support for staff training.
• Lead and supervise a team of Technical Officer(s) to perform preventive, corrective, overhaul, troubleshooting, engineering analysis, investigation or any assigned maintenance activities on all rolling stocks, depot and workshop equipment.
• Assist to plan and coordinate staff deployment and shift roster to optimise resources utilisation.
• Verify and ensure all tasks executed by the team are in accordance to latest Work Instructions, Quality, Maintenance, Operational and Safety Procedures, and to ensure personal and peers’ safety at all times.
• Ensure spares, tools and equipment used are in good condition and calibrated if necessary.
• Perform train shunting activities and operate depot equipment, maintenance vehicles and maintenance equipment to support maintenance activities of the group.
• Verify and ensure work records done by the team are updated factually, accurately and timely on Work Records Form and on the Maintenance Management System
• Report immediately any abnormalities or practices observed that are not in accordance to Work Instructions, Quality, Maintenance, Operational and Safety Procedures.
• Adopt KAIZEN methodology (5M, 5S & 5W) to eliminate 8 Wastes and improve Productivity and Value of work performed.
• Provide support to staff, contractors or any other personnel who are required to perform work on depot and all rolling stocks.
• To support the group during incidents, accidents and emergencies.
• Ensure excellent housekeeping are maintained within all work areas.
• Maintain a high level of work discipline and standards.
• Perform any other task as assigned.

Qualifications & Work Experience

• Diploma in Electrical, Mechanical or Mechatronics Technology/ Engineering from a recognized institution.
• Preferably 5 year’s relevant experience in the railway environment.

About Elder Education Department:

The Department provides a gamut of active ageing programmes that reaches out to seniors in the community. To encourage seniors to maintain active lifestyles, the department offers a wide variety of programmes to promote lifelong learning, healthy living, social networking and inter-generational bonding. Their efforts to encourage seniors to adopt digital technology is a key thrust to give seniors more options – in the way they receive information and how they communicate with others. The department believes that learning never stops.

Responsibilities:

• Manage and organise in-venue/online courses for seniors
• Handle course enquiries and registration
• Logistics preparation
• Provide administrative support
• Other duties as assigned

Requirements:

• A Level / Diploma Holder
• Strong communication skills
• IT savvy
• Experience in coordinating and recruitment work preferred
• Able to multi-task & work independently with minimum supervision
• This role will need to manage both English and Mandarin courses. Proficiency in English and Mandarin is essential.
• This position is on contract basis

Work Location: Tiong Bahru

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Job Description

• Working in a before and after school care for MOE Kindergarten going children.
• Caring for K1 & K2 (5 to 6 years old children).
• Modular activities with high leels of interaction with children: 1. Art & Craft 2. Tinkering 3. Cookery 4. Music Movement & Dramatisation 5. Gardening 6. Sand & Water Play
• No academic teaching involved.
• Preparation of activities and field visits (if any)
• Ensuring the safety and health standards, handling emergencies and setting up of a conducive environment for the children.

Job Requirements:

• At the minimum, Student Care Centre (Early Years) Certificate.
• Diploma in Early Childhood Care & Education (DECCE-T) or an ECDA recognised equivalent obtained in the English medium preferred.
• Required Skill(s): Classroom management, Lesson preparation, Activity planning, Teamwork and Coordination
• Patient and caring personality.
• Passion for children

Join Our Fun, Trustworthy, and Constantly Learning Team as a House of Joy Active Ageing Centre Programme Executive!

Are you passionate about making a positive impact on seniors and the community?

At House of Joy (HOJ), we are looking for a dedicated Programme Executive who is enthusiastic, organized, and ready to create engaging experiences for our seniors. This is your opportunity to be part of a team that brings joy, companionship, and meaningful activities to the elderly!

Key Responsibilities:
Plan and manage exciting programmes and events for our seniors, from scheduling to resource and logistics coordination.
Oversee the entire event process, including registration, administration, and post-event evaluation.
Liaise with service providers to ensure smooth and high-quality programme delivery.
Maintain accurate records of programme participation and expenses for accountability and improvement.
Organize outreach and visitation initiatives to engage more seniors in the community.
Collaborate with the House of Joy Active Ageing Centre Cluster Manager and handle any additional tasks assigned.

What We’re Looking For:
A good diploma in social work, community development, gerontology, or related fields. with strong computing and communication skills.
Conversational skills in Mandarin or dialects would be a great asset.
A collaborative team player who can work well with others.
Prior experience in eldercare, education, or the social sector is a plus.
A cheerful, caring personality who truly enjoys the company of seniors.

What You’ll Enjoy:
Competitive salary: $2,600 - $3,300 (depending on relevant experience).
Comprehensive health and dental benefits to support your well-being.
Flexible working hours that prioritize work-life balance.
Professional development opportunities to help you grow and advance in your career.
A vibrant, fun, and trustworthy team environment where continuous learning is encouraged.
Meaningful work that contributes directly to the happiness and well-being of seniors in the community.

Why Join Us?
Be part of a community-focused organization that values compassion, service, and teamwork.
An opportunity to make a meaningful difference in the lives of seniors while growing professionally in a supportive and fun atmosphere.
If you have a heart for the elderly and want to be part of an impactful, trustworthy team that is always learning, apply now! Please note that only applicants selected for further consideration will be contacted.Together, let’s bring joy to our seniors!

Position Overview:The Sales Director is a senior leadership role responsible for driving the overall sales strategy, achieving revenue targets, and managing a high-performing sales team. This role involves strategic planning, team management, market analysis, and fostering strong relationships with key stakeholders to ensure business growth and long-term profitability.

Key Responsibilities:

1. Strategic Sales Leadership:Develop and implement the company’s sales strategy in alignment with business goals.
   Identify new market opportunities and formulate strategies to penetrate and grow market share.
   Monitor market trends, competitor activities, and customer preferences to refine sales tactics.
   
2. Team Management:Lead, mentor, and motivate the sales team to achieve individual and collective sales targets.
   Establish performance metrics and conduct regular evaluations.
   Provide training and development opportunities to enhance team capabilities.
   
3. Revenue and Target Achievement:Set sales targets and ensure the team meets or exceeds these goals.
   Monitor sales performance and implement corrective actions when necessary.
   Develop pricing strategies and negotiate contracts with key clients.
   
4. Client Relationship Management:Build and maintain strong, long-term relationships with key clients and stakeholders.
   Oversee the development of client retention and loyalty programs.
   Address and resolve client concerns in a timely and professional manner.
   
5. Collaboration and Cross-Functional Coordination:Work closely with marketing, product development, and customer service teams to ensure alignment on business objectives.
   Provide feedback to the product team based on customer insights and market demand.
   Represent the sales team in executive meetings and contribute to company-wide decision-making.
   
6. Financial and Budgetary Oversight:Manage the sales department’s budget, including forecasting and financial planning.
   Ensure profitability through cost-effective sales strategies and resource allocation.
   
7. Reporting and Analytics:Generate and present sales reports, forecasts, and performance metrics to senior management.
   Leverage data and analytics to identify trends, opportunities, and areas for improvement.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Marketing, or a related field. MBA or advanced degree is preferred.
• Experience: Proven track record of success in a senior sales leadership role, with 7+ years of experience in sales and 3+ years in management.
• Skills:Strong leadership and team management capabilities.
  Excellent negotiation, communication, and presentation skills.
  Analytical mindset with the ability to interpret sales data and trends.
  Proficiency in CRM tools and sales software.
  Ability to work in a fast-paced, results-driven environment.

Key Competencies:

• Strategic thinking and problem-solving.
• Customer-focused mindset.
• Resilience and adaptability.
• Strong organizational and multitasking abilities.
• Collaborative and influential leadership style.

8.30am – 6pm (Mon to Thurs), 8.30am – 5.30pm (Fri)

Dover & Punggol (has to travel both locations)

Mid February 2025 - 6 months

• Plan, manage and execute the academic operations of all degree programmes, with focus on continual and practical assessments
• Liaise with faculty to understand specific needs and requirements for each exam/CAs, especially in practical settings.
• Overseeing the exam administration process, including the distribution and collection of exam materials.
• Implementing and enforcing quality assurance measures to ensure the integrity and fairness of the examination process.
• Ensure data accuracy and confidentiality when handling student grades and exam outcomes.
• Work closely with faculty to schedule meetings, generate report and facilitate the meeting along with minutes taking.
• Other ad hoc duties assigned

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Job Description

1.Programme design, planning and

implementation with school staff in engaging

Tier 2 (vulnerable) and Tier 3 (high-risk)

students:

• Co-design, co-implement, monitor and review

comprehensive Detention Programme on

Tuesdays and Wednesdays for students who

commit offences such as late coming,

truancy, tailored to the needs of students on

motivation, learning and behaviour

modification.

• Engage and manage students under

detention in meaningful activities and

conversations to inculcate values, motivate,

address and modify undesirable behaviours.

• Activities, resources and programme costs

should be included in the youth workers’

hourly cost.

2. Mentoring and Befriending:

• Establish positive and supportive

relationships with high-needs students,

offering guidance and mentorship to address

their specific challenges and concerns,

change behaviours, to inspire and be a role

model to students to connect them to

learning, peers, adults and school.

• Conduct one-on-one or small group

mentoring sessions to provide socialemotional support and build social-emotional

competencies.

3. Partnerships with Stakeholders:

• Work closely with the Student Development

Team in a coordinated approach to monitor

and support the well-being of high-need

students.

• Manage and supervise the consistency, effective and efficient rollout of programs across different branches.
• Ensure programs meet established standards and effectively engage clients (ie. Elderly).
• Collaborate closely with the branch staff to create and implement plans and executions.
• Monitor, assess program performance, and suggest improvements.
• Facilitate communication among staff, participants, and stakeholders, managing program budgets and resources.

Job Requirements

• Diploma in any discipline.
• Experience in program coordination, preferably in social services or healthcare.
• Have expertise knowledge of program design, implementation, and evaluation.
• Possess strong interpersonal, communication, and leadership skills.
• Able to work independently and collaboratively while managing multiple tasks and priorities effectively.
• Mulitple working location
• Office Hour Mon to Fri

Check out http://abercare.sg/jobs-vacancies/ for details

Interested applicant please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

About Active Ageing Centres (AAC):

Our AAC serve as a key point of contact for seniors under our care, where we proactively reach out to them, organize social activities, and provide opportunities for interaction with the community. Our aim is to enable seniors to adopt an active lifestyle, pre-empt social isolation, and refer them to assistance in a timely fashion. We hope to improve the health outcomes of seniors living in the community through providing a suite of programs to help them live healthier lives and support their aspirations to age in place.

Responsibilities:

• Assist in coordinating support services and organising activities for the seniors
• Assist in planning & coordinating programmes and activities for the seniors
• Assist in managing, supervising and supporting volunteers
• Conduct Community Screener and ensure buddying & befriending criteria are met
• Assist in conducting outreach
• Assist Programme Executive to prepare monthly report
• General admin duties

Requirements:

• Min. GCE ‘A’ Level, Diploma with Social Service
• Good communication & interpersonal skills
• Preferably with interest and passion for the elderly
• This position is on contract basis

Work Location: Buangkok Green/ Bukit Batok/ Fajar/ Choa Chu Kang/ Holland Close

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Responsibilities

Lead and ensure day-to-day smooth warehouse/ logistics operations.

Managing warehouse and logistics functions regionally

Accountable for generating new and potential customer/business

Oversee and manage shipments regionally

Ensure safe work environment fo the operations.

Maintains receiving, warehousing, and distribution operations

Ad hoc duties as assigned.

Requirements:

Degree or diploma in Supply Chain Management, Business, Logistics or related field

Minimum of 5 years’ experience

Strong communication and presentation skills

• High growth enterprise backed by strong capital investments
• Entrepreneurial business with portfolio diversification within consumer sector

About Our Client

We are bold and creative in our business model in enabling companies to start-up and scale their business on the digital platform. We have been expanding aggressively since the launch of business and have identified Singapore as the regional headquarter to grow further in the SEA region. We are now looking for an entrepreneurial finance leader to join as as part of the leadership team in building and scaling the emerging markets finance function.

Job Description

We are looking for an integral member of the leadership team responsible for the overall strategic planning and financial activities within the company. Apart from the daily finance operations and governance, you will manage all corporate finance matters including investor relations, M&A and investment decisions, fund raising as well as preparing the company for IPO readiness. You are a key business partner to commercial and operation heads in formulating strategies for growth and driving key metrics to achieve business objectives and profitability goals. You will drive continuous improvements in processes and drive best practices across different markets.

The Successful Applicant

The successful candidate should have:

• Degree qualified with more than 10 years of working experience in a fast-paced business environment
• An experienced finance business partner in supporting a high growth business achieve performance targets, challenges status quo and identifies opportunities for growth
• Good corporate finance experience including experience in M&A deals, investors relations and fund raising activities.
• Strong leadership experience in managing finance team dealing with high volume business
• Highly motivated individual, independent and hands-on will be crucial
• Confident communicator with the ability to work with diverse stakeholders with different cultural background

What's on Offer

You will be among the management team in spearheading the growth of the business internationally! This role is positioned to grow within the organization into a C-level finance leadership in the long term.

Contact

Jessly Chew (Lic No: R1549000 / EA No: 18S9099)

Quote job ref

JN-012025-6630064

Phone number

+65 6416 9869

Michael Page International Pte Ltd | Registration No. 199804751N

About the Company:

An esteemed fashion industry leader, renowned for its forward-thinking approach and premium offerings, is seeking an experienced Head of Marketing to oversee comprehensive marketing strategies. This role involves full-spectrum (360-degree) marketing oversight, including digital marketing and campaign management.

Key Responsibilities:

• Develop and implement holistic marketing strategies that align with company goals.
• Lead and manage end-to-end product launches and campaigns, ensuring brand consistency and optimal market impact.
• Oversee the digital marketing portfolio, including online advertising, social media, and e-commerce.
• Drive brand growth through creative storytelling, innovative marketing solutions, and strategic partnerships.
• Monitor market trends and competitors to inform proactive campaign adjustments.
• Collaborate with cross-functional teams to synchronize marketing efforts with sales, product, and operations.

Requirements:

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Proven experience 10+ years in a leadership marketing role, preferably in the fashion or luxury retail sector.
• Strong knowledge and hands-on experience in digital marketing, content creation, and campaign execution.
• Exceptional project management and leadership skills.
• Creative, strategic thinker with a keen eye for detail and trends.
• Excellent communication and stakeholder management abilities.

Interested candidates please apply online or send your latest CV to [email protected]

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy

available at www.alwayshired.com.sg/privacy-policy

At Infosys Compaz (iCompaz), we focus on Digital Transformation for enterprises across industry vertical segments and services. We take clients on a rewarding journey of Digital Transformation, with strengths in AI, Data, User Experience, Cloud, Cybersecurity and Analytics, while also serving clients in their IT management in technology operations, infrastructure, and applications. We serve a comprehensive client network spanning multiple industries and are helping clients meet the challenges of the digital economy in financial services, retail, transportation and logistics, telecom, services, and resource sectors, among others.

Responsibilities

We are looking for a high-performing & dynamic Sales Director managing & delivering revenue growth. The successful candidate will be a hands-on hunter, win new logos, large multi-year deals.

As Sales Director, responsibilities include developing key growth sales strategies, tactics and action plans. Successful execution of these strategies is required to achieve the financial targets annually. Sales head duties will include growing a hungry Sales team, achieving annual targets, building relationships, and growing the company. Initially the geographical focus will be Singapore and then expand to Southeast Asia.

• Build a strong pipeline of large deals, drive them to win – mostly new clients
• Consultative Engagement with CXOs of target clients
• Oversee a team of Sales leaders and get the best outcome in terms of winning large deals, managing CXO relationships and have customer stickiness
• Work with internal solution, delivery teams in driving deals across the sales cycle – qualification, proposal, working with partners, client presentation, pricing, contract negotiation
• Understand Infosys Compaz solutions and services
• Provide appropriate solutions to the clients in order to boost top-line revenue growth, customer acquisition and profitability.
• Develop and expand a portfolio of clients
• Achieve agreed upon sales targets and outcomes within schedule.
• Present, promote and sell services using “solid sales plans” to existing and prospective customers
• Develop and execute strategic plan to achieve sales targets and expand our customer base
• Effectively communicate the value proposition through proposals and presentations

Requirements

• Degree holder
• At least 12 years of professional sales experience with Strategic Accounts within Singapore and Southeast Asia
• Previous experiences gained from IT systems integration, managed services or software and services companies
• Demonstrated success in solutions selling, as opposed to transactional goods and services, and meeting or exceeding targets to drive deals >SGD 50 million
• Possess existing C-level relationships that can be leveraged upon to open new accounts
• Able to communicate, present and influence all levels of organisation including to Executive and C-level
• Able to drive the sales process from Plan to Close
• Excellent listening, negotiation and presentation skills

Company Overview:
We are a global leader in freight forwarding and logistics, providing innovative transportation and supply chain solutions. Our services include air, sea, and land freight, warehousing, and end-to-end logistics management. As part of our expansion strategy, we are seeking an experienced and dynamic Director to lead our international operations, with a particular focus on the development and growth of our Southeast Asia (S.E.A.) market.

Key Responsibilities:

• Oversee and manage international freight forwarding operations, including air, ocean, and land transport across multiple regions.
• Develop and implement strategies to drive business growth and enhance operational efficiency across the Southeast Asia (S.E.A.) region.
• Lead a diverse, high-performing team across global offices, ensuring alignment with corporate objectives and regional market demands.
• Spearhead the business development efforts in Southeast Asia by identifying new opportunities, building relationships with key clients, partners, and local authorities.
• Establish and maintain strong relationships with key clients, suppliers, and vendors to ensure the seamless delivery of services.
• Optimize operational processes to enhance cost-efficiency and ensure compliance with international trade regulations and local S.E.A. standards.
• Ensure high standards of service delivery and operational excellence across the Southeast Asia region and other global offices.
• Manage regional and international budgets, achieving financial targets and cost control measures.
• Collaborate with senior leadership on strategic initiatives for market expansion and policy development, particularly in Southeast Asia.
• Monitor industry trends and competitor activities in the Southeast Asia market to adjust strategies and maintain a competitive edge.

Qualifications:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field (Master's degree is an asset).
• A minimum of 15 years' experience in the international freight forwarding or logistics industry, with at least 5 years in a senior management or leadership role.
• Extensive knowledge of international shipping regulations, trade compliance, and customs procedures, particularly within the Southeast Asia region.
• Proven leadership capabilities with experience managing cross-functional and diverse teams across multiple regions.
• Strong strategic thinking, market analysis, and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
• Fluency in English required; proficiency in one or more Southeast Asian languages is an advantage.
• Ability to thrive in a fast-paced, dynamic, and multi-cultural environment.

JOB SUMMARY

• This role could be based in Singapore, Hong Kong and UAE. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.
• A senior-level product manager and leader who’s experienced in turning ideas into seamless and intuitive product experiences. You are well-versed in planning, designing, scaling, and commercialising products and know how to test, validate, and optimize through the product life cycle. Products need to be designed with a client focus and with strong business acumen to prioritize and deliver against competing asks. You will influence and inspire indirect teams to deliver positive outcomes with executional excellence. If you are a creative problem solver, love tackling complex challenges and building things from 0 to 1 and beyond, this role is for you.
• The role includes product management, governance, and product commercialization activities to support the Digital Assets goals of the business and build readiness for scale. The person will also be a “go-to” contact for education, thought leadership, and Digital Assets related product knowledge.

RESPONSIBILITIES

Strategy

• You will support the commercialization and development of innovative blockchain and digital asset solutions that have strategic fit and value to the Bank’s clients

Business

• You will identify opportunities through client conversations, demand from other business lines and your understanding of market trends to determine what will be the most impactful products and features we should be building. You will do so by instilling customer-centric discovery and design methods, implementing strategic experimentation and garnering stakeholder buy-in
• You will be responsible for leading the product work for one or more of our key strategic initiatives by driving strategy, tactics, and delivery timelines. You will drive the end-to-end product development from opportunity assessment, ideation, validation, and delivery to ongoing optimization.

Processes

• Use modern productivity tools such as ADO, Teams, Slack, Trello, Mural, Jira,
• Confluence
• You will influence the tech stack, data model, APIs, platform, and system architecture, while determining when best to build, buy or borrow new technologies and 3rd party integrations

People & Talent

• You will influence, inspire and collaborate closely with cross-functional teams (e.g. technology, compliance, operations, marketing, legal, etc.) and other business stakeholders to establish a shared vision for Digital Assets products.

Risk Management

• You are resourceful and results oriented. You find a way to get things done without sacrificing quality and integrity.

Governance

• You will ensure all governance requirements are understood and met during the product development lifecycle, including but not limited to on-boarding 3rd parties, co-ordinating Consolidated Risk Assessments, managing prioritization for tech teams and ensuring adequate testing is completed.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

• Businesses across CIB – specifically TB Cash, FM FSS, Digital Assets CoE
• Compliance – Product and CIB Platform and Partnerships, Financial Crime and Surveillance Operations
• Legal - Product and CIB Platform and Partnerships
• Technology – Primarily DLT Technology Hive, but other product technology as well
• Vendor and Third Party Partners

Our Ideal candidate

• Strong blockchain/web3 product management experience while being familiar in related business areas such as custody, trading, payments
• 10 years of experience working in financial services and/or enterprise fintech in a product development role ideally dealing with emerging technologies.
• Track record of building and bringing Digital Asset solutions to market that deliver measurable impact for the customer and the business
• Capable of dissecting and understanding complex problems, simplifying them into clear hypotheses and developing executable solutions
• Understand technology trends in Digital and provide insight & analysis to the implications to Digital product and channel partner
• Highly organized, analytical, data-obsessed and process driven
• Highly effective communicator who can work with multi-jurisdictional, cross-functional, geographically dispersed teams
• Certifications - Relevant technology or crypto/blockchain certifications

Role Specific Technical Competencies

• Strong blockchain/web3 product management experience while being familiar in related
• Experience working in financial services and/or enterprise fintech in a product development role ideally dealing with emerging technologies.
• ADO, Teams, Slack, Trello, Mural, Jira, Confluence
• Process Management
• Business Writing & Communication
• Presentation and PowerPoint skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

RESPONSIBILITIES

• Responsible for the day-to-day beneficiary marketing program to capture additional export-LC revenue, increase document capture rate, and drive increased volume of FI programs. This includes getting access to systems and reports to help with information gathering.
• Work closely with Sales in origination country and other regions to maximize the capture of such flows.
• Work closely with Product Management, Operations, Asset distribution and other relevant stakeholders to refine, and improve product offering.
• Leverage competitive insight, market knowledge, and established network to enhance results.
• Provide administrative support, tracking, and reporting as required.
• Ensure compliance with all AML, KYC, and all other Compliance requirements.
• Build relationships with key internal stakeholders, including Product Management, Trade Operations, Trade Sales, Trade distribution, Compliance, Credit and Legal.

Skillset:

• In depth understanding of export LC trade solutions, and how it links with end to end working capital requirements for clients.
• Good client networking and negotiation skills.
• Sound understanding of FI credit.

Continuously improve the way we work

• To undertake and manage RFP and deal processes for the specific client base, to ensure optimal solution provided and presented to the customer; working with sales, product management and operations to deliver the desired results. To ensure smooth deal implementation and adherence to high levels of service quality.
• To provide feedback to Product Management on customer needs, trends and market intelligence, and to provide direction on proposed project programme initiatives to central product management teams. To keep abreast of customers’ needs, trends and product / market intelligence for new product developments/ enhancements, strengthening SCB’s competitive position in this field.
• Conduct Market events/client events to share best practices standards and raise SCB visibility.

Reinforce the brand

• To understand customers’ businesses and to anticipate the requirements through consultative selling process. To match customers’ needs with product capabilities through presentation of tailored demonstrations and proposals. To negotiate terms and conditions with customers to maximise revenue and profitability.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

• Degree/Diploma degree
• 7 years of experience in Trade and Cash Transaction Banking
• Business proficiency in Mandarin as the role covers portfolio of clients from Greater China
• Stakeholder Management skills including C-suite
• Strong communication skills
• Negotiation skills

Role Specific Technical Competencies

• Trade Finance
• Cash Management
• Client Negotiation
• Client Networking

Key Stakeholders

Internal

• Unit Head / Global Account Managers and Relationship Managers for the client relationships within coverage
• Cash Management and Trade Product Management
• TBSM
• FCC

External

• Customers and prospects within client portfolio

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Responsibilities:

• Prospecting and generating new business leads within the healthcare sector
• Developing and executing effective sales strategies to convert leads into new clients
• Negotiating and closing complex sales deals with healthcare providers and organisations
• Building and maintaining strong relationships with key decision-makers and stakeholders
• Collaborating with cross-functional teams to deliver tailored solutions and exceptional customer service
• Analysing market trends and competitor activity to identify new opportunities
• Achieving and exceeding ambitious sales targets and revenue goals

Requirements:

• Proven track record of success in new business development, ideally within the healthcare industry
• Excellent communication, negotiation and relationship-building skills
• Demonstrated ability to think strategically and identify growth opportunities
• Strong commercial acumen and a data-driven, results-oriented mindset
• Familiarity with healthcare regulations, compliance, and industry best practices
• Highly motivated, resilient and able to work effectively in a fast-paced, target-driven environment
• Ability to speak and write fluent mandarin to be able to deal with Greater China clients as it is a staple of the business in our growth
• Have a strong connection of business network not limited to the Greater China and North Asia community but also the business network preferbably in the FSI sector

JOB SUMMARY

• The Group Sales Enablement role will be responsible for driving and executing Sales strategy & initiatives and enhance Sales performance for TB Corporates & Financial Institutions Sales by working closely with other Sales Performance Management (SPM) functions: Regional Sales Enablement, Sales Content, Training, Marketing and Sales Processes Risk Management.
• This role will oversee the TB Transaction Review Forum as it’s secretariat, to maintain and improve the Forum Term of Reference (ToR), provide coaching to Sales Managers (SM) to ensure quality submission, track transaction approvals to ensure conditional approval requirements are closed out. Perform detailed Win & Loss analysis and provide trend analysis to TB stakeholders to close out any potential product and/or process gaps to improve future win rate.
• This role will work closely with Regional Sales Heads & their Sales teams, Global functional Sales Heads (CTF, SSD, Trade Utilization and Global Content & Proposal Management) and partner Cash & Trade Product Managers, TB Finance, and TB COO teams as well as CIB Business Development team.

RESPONSIBILITIES

Sales Strategy & Initiatives

• Collaborate within SPM team to develop Sales strategy, which are aligned with Transaction Banking, Cash, Trade and TBFX objectives and business goals to deliver TB Corporate Plan.
• Support strategic sales initiatives and put in place systems and processes to measure the success factors of initiatives across TB Sales teams.
• Drive and execution of other strategic reviews.

Transaction Review Forum Secretariat

• Deliver a standardized TB Transaction Approval process, where evaluated deals are rigorously vetted and aligned with the TB objectives and to shorten TB decision making cycle.
• Continuous review of Transaction Review Forum processes, drive improvements and maintaining the Forum’s ToR.
• Instill submission discipline by provide coaching to Sales Managers (SM) to improve quality and timely submission.
• Closely track the status of each TB transaction approval and ensure conditional approval requirements are closed out by SM prior to implementation.

Transaction Win & Loss Analysis

• Conduct TB Transactions Win & Loss Analysis to identify key internal and/or external factors and to provide feedback loop to relevant stakeholders like Product Management and LBSM/CPM to prioritise product investment roadmap and FTP/Cost of Funds to enable competitive market pricing.
• Monitor and track group level revenue realization to ensure accurate forecasting & outlook with TB Finance and TB Implementation.
• Execute Client Financial Planning in conjunction with CIB Business Development team and organise client team review on TB opportunities identified.

Project Management

• Lead cross-functional teams to execute strategic and tactical projects

Sales Risk Management

• Working closely with Sales Business Risk Manager (BRM) to ensure Cash and Trade Sales processes risk factors are mitigated via systems and processes re-design and simplification.
• Awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role

Key Stakeholders

• Head of TB Change Management & respective Team Leads
• Global Head of TB Corporate & FI Sales
• Regional Heads of TB Corporate & FI Sales
• Global functional Sales Heads (CTF, SSD, Trade Momentum and Global Content & Proposal Management)
• Cash and Trade Product teams
• TB Sales & Product Business Planning Managers (BPM)
• TB Finance, Cash & Trade CFO
• CIB Business Development team
• CIB Product partners

Other Responsibilities

• Embed Here for good and Group’s brand and values in the Client Coverage Business Development team
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

• 8 years of relevant work experience in a sales / origination, strategy, or analytical role, preferably in financial services sector
• Proactive and positive with the ability to make good / sound decisions and use independent judgement
• Project and Program Management skills to monitor specific projects and take ownership of issues / tasks
• Ability to create effective work relationships across functions & borders
• Interpersonal skills in networking, influencing and decision taking
• Good presentation, time management, negotiation and influencing skills
• Excellent written & oral communication skills
• Can work independently to strict timeframes
• Focused, organised and results-oriented
• Experience of working with senior stakeholders. Ability to influence senior staff and offshore shared services teams and drive change agenda
• Assertive, tenacious, and willing to challenge when required
• Knowledge of the Global regulatory environment and the ongoing developments
• Interpersonal skills in networking, influencing and decision taking

Contributes to:

• Effective governance
• Risk escalation and awareness
• Effective Quality
• Effective Training
• Effective Communication

Role Specific Technical Competencies

• Business Markets
• Financial Analysis
• Risk Management
• Planning: tactical , strategic
• Managing Change
• Relationship management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Job Descriptions:

• Identifies and develops new business opportunities
• Develop overarching strategies to identify and forge strategic alliances, partnerships and other business opportunities to drive company’s growth.
• Conceptualise, communicate and execute a successful growth strategy in partnership with business units
• Responsible for generating new commercial opportunities, sets business development and provides leadership to ensure smooth functioning of the team.
• Maintain accurate records of business development,
• Communicates business performance and progress regularly to Director
• Familiar with China's regulations, compliance requirements, and consumer market preference in order to start frachising in China and Hong Kong

Job Requirements :

• A good team player and results oriented.
• Bachelor's degree in Business Administration, Marketing, or related field.
• Minimum 3 years of experience in beauty industry.
• Proven track record of meeting or exceeding business development and sales targets and KPIs.
• Strong change management skills and experience leading organisational transitions to ensure successful adoption of new processes
• Excellent communication, presentation, and negotiation skills with both internal and external stakeholders

• Provide strategic leadership to oversee daily operations
• Develop and execute business strategies that align with the company’s overall goals and vision.
• Establish operational goals and metrics, and drive continuous improvement initiatives across all business areas.
• Develop and manage annual budgets, analyze financial performance, and implement corrective actions where necessary.
• Ensure that key performance indicators (KPIs) for each operational area are met, including profitability, service delivery standards, and customer satisfaction.
• Drive cost-saving initiatives without compromising quality and service excellence.
• Lead, mentor, and develop a diverse team of managers across different operations to ensure high performance and professional growth.
• Foster a culture of collaboration, innovation, and accountability within the teams.
• Build and maintain strong relationships with key clients
• Act as the primary point of contact for external stakeholders, including suppliers, partners, and regulatory bodies.
• Manage contract negotiations and ensure compliance with industry standards, regulations, and service level agreements.
• Monitor industry trends, market conditions, and competitor activities to ensure the company remains competitive and compliant.
• Oversee quality control measures to maintain high service standards across all operations.
• Identify potential risks to business operations and implement proactive strategies to mitigate them.

Job Requirements

• MBA or Degree holder
• 10 years of experience in operations management, with a proven track record of success in leading multi-functional teams.
• Experience in overseeing complex operations in laundry services, bakery operations, business outsourcing services, or kitchen operations, especially in a regulated or high-demand environment (e.g., hospitals, correctional facilities).
• Strong experience in financial management, budgeting, and performance analysis, with a solid understanding of P&L management.
• Knowledge of regulatory requirements and industry standards, particularly within the healthcare, correctional, and food services sectors, is a plus.
• 5 days work at Loyang Way
• Salary depends on experience

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

NES Fircroft has partnered up with our client, a well renowned company in the cladding industry and we are seeking an accomplished and forward-thinking Group Fabrication Director to lead and manage fabrication operations across multiple facilities.

The successful candidate will be responsible for overseeing the design, construction, and operation of industrial plants, driving innovation and efficiency in fabrication processes, and ensuring alignment with strategic business goals.

Key Responsibilities:

• Lead and oversee the fabrication design, construction, and operational activities for multiple industrial plants, ensuring they meet cost, quality, and delivery objectives.
• Ensure efficiency, innovation, and continuous improvement in fabrication processes to optimize productivity, quality, and cost-effectiveness.
• Develop and implement advanced engineering solutions and best practices to enhance fabrication operations and reduce overall project costs.
• Lead and manage multi-disciplinary teams, including fabrication engineers, project managers, and plant operations staff, fostering a high-performance culture.
• Collaborate closely with senior leadership, design teams, and project stakeholders to ensure timely and effective project execution.
• Oversee compliance with health, safety, and environmental regulations, maintaining the highest standards of operational safety and sustainability.
• Identify and mitigate fabrication and construction project risks through proactive management strategies.
• Drive innovation by incorporating new materials, technologies, and automation into fabrication processes.

Requirements:

• A Bachelor's or Master’s degree in Mechanical, Manufacturing, or Industrial Engineering, or a related field.
• 15+ years of relevant experience in fabrication, construction, and industrial plant operations, with a proven record of leading large-scale projects.
• Expertise in fabrication processes, production optimization, and project management.
• Strong leadership experience in managing diverse engineering and fabrication teams.
• Solid knowledge of quality, safety, and regulatory compliance standards.
• Exceptional problem-solving, innovation, and communication skills.

Competencies:

• Strategic thinking and leadership
• Process optimization and innovation
• Project and risk management
• Cost control and operational excellence

If you are a driven and innovative fabrication professional with a passion for operational excellence, we invite you to explore this exciting opportunity by sending your CV to [email protected] or applying directly through the link.

JOB SUMMARY

• We are seeking a detail-oriented and proactive FIDReC/ Early Resolution Specialist to join our team. In this role, you will be responsible for managing and resolving FIDReC/ Early Resolution complaints received from FIDReC in a timely and efficient manner. Your primary duties will include handling ongoing FIDReC/ Early Resolution cases and working closely with FIDReC case managers for resolution, mediation, and adjudication when necessary

RESPONSIBILITIES

Strategy

• Receive and assign cases from FIDReC on a daily basis, ensuring all complaints are tracked, updated in the tracker and prioritised appropriately.
• Contact clients promptly to address and resolve FIDReC complaints within the established early resolution timeframe, providing exceptional customer service throughout the process.
• Conduct prompt follow-ups on cases and maintain accurate logs for audit purposes, ensuring all interactions and resolutions are documented thoroughly and recorded in the Client Events Management System (CEMS).
• Maintain ongoing communication and collaborate with internal and FIDReC stakeholders to facilitate smooth resolution processes and address any arising issues effectively.
• Review merits of the case basing on investigation findings, table the findings, and conduct reviews with stakeholders to agree on a decision of each case.
• Ensure that all case handling and resolution processes are aligned with the bank's policies and procedures, particularly the Master Process Document (MPD).
• Work closely with FIDReC case managers to facilitate effective resolution of ongoing cases and participate in mediation and adjudication processes as needed.
• Identify opportunities to improve processes to elevate customer experience or close gaps

Business

• To support WRB as the primary liaison between the bank and FIDReC to ensure timely, accurate, and professional handling of all complaint cases.

​​​​​​​People & Talent

• Ensure daily productivity towards meeting CE KPIs and ensure consistency in achievement of individual productivity and quality of work.
• Embed valued behaviours and stronger performance culture via continuous engagement and sharing of success stories and recognition.
• Embed innovation, creative thinking, digitisation mindset to implement delighters along a client journey to improve client experience.
• Individual responsibility to upskill and sharpen compatible skills to manage all FIDReC complaints

Risk Management

• Personal accountability for quality and completeness of record keeping on FIDReC/ Early Resolution complaints
• Drive a strong service culture supporting the strategic direction on improving client experience, Treating Clients Fairly (TCF) and reducing complaints with zero tolerance on substantiated Staff Related complaints.
• Drive/ support a strong control environment through creating high awareness of Fair Dealing outcomes and ensuring adequate and proper reporting and governance on complaint management.

Governance

• Ensure relevant systems and controls pertaining to the role remit are in compliance with Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Operational Risk, Technology and Operations, Finance and Reputation
• Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture
• Engage with all audit report findings and ensure feedback is acted upon

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Key Stakeholders

• Internal/External Stakeholders: Frontline, Products and Operations

Other Responsibilities

• Embed Here for good and Group’s brand and values in Client Experience
• Able to take on other projects such as improving client journey, processes and perform analysis of clients’ insights where applicable.

Our Ideal candidate

• 4 plus years of experience in banking processes..
• Experience Macros and powerpoint is preferred .
• Experience in Compliance is a plus
• Experience in a client experience/ complaint resolution: case management preferred
• Familiarity in banking processes and regulatory requirements is a plus .

Role Specific Technical Competencies

• Good writing and communication skill.
• Powerpoint
• Excel (knowledge of Macros/Pivot) is an advantage.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers