Responsibilities:

• Lead and drive business growth and achieve sales revenue targets.
• Develop and implement comprehensive sales and marketing strategies to maximize market penetration and increase brand awareness.
• Manage key accounts and build strong relationships with clients and partners.
• Collaborate with internal teams to ensure alignment of sales and marketing efforts with business objectives.
• Monitor market trends and competitor activities to identify opportunities and stay ahead of industry developments.
• Analyze sales and marketing data to measure performance and identify areas for improvement.
• Lead and mentor a team of sales and marketing professionals to drive performance and achieve targets.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Sales & Marketing, Business Administration, or equivalent.
• At least 3 – 8 years of sales experience (Room Sales/ MICE/ Catering Sales), from hospitality industry

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

RESPONSIBILITIES

Strategy

• Supports Hive Tech Lead on Technology strategy, roadmap, and execution.
• Support Chief Product Owner & Hive Tech Lead on analysis for planning, budgeting and QPR reporting, including trade-off analysis.
• Deliver outputs that make a significant contribution to the organization's strategic goals.
• Partner with stakeholders to determine the right solutions to business needs.

Business

• Promote engineering craftmanship and focus on delivering business value.
• Responsible for technical delivery and technical excellence across the squads.
• Works across multiple squads or hives for delivery of complex Features, Epics & Releases.
• Point of escalation for delivery issues across all impacted hives and squads.
• Work with Change Delivery Manager (Release Manager) to develop delivery and release plans with technical dependencies, aligning all partners with support from the team and architect.
• Exhibit passion for client experience with a user-first mindset.
• Drive the domain towards future state of banking and technology.
• Ensure the technical consistency of solutions in the Hive with the business architecture, technology architecture and enterprise technology standards.

Processes

• Study existing engineering processes and contribute to improvements to drive up efficiencies. Present ideas across other areas and foster innovation.
• Analyse, remove, or mitigate dependencies across teams to enable speed and quality of delivery.
• Responsible in the preparation of production outputs and their planning in alignment to ESDLC standards.
• Vendor Data Management - reviewing the data handling practices from the vendor to ensure they adhere to the data protection regulation and best practices defined by Standard Chartered bank.

Risk Management

• Mitigate delivery risks and issues, and ensure quality, affordability, and scope of delivery.
• Act as the risk control owner under the Group’s risk management framework at the appropriate level.

Governance

• Address tech compliance (ESDLC) requirements through the delivery lifecycle (design reviews, security reviews, SAT, OAT, etc.) with support from HTL(Hive Tech Lead) / PO / CPO (Chief Product Owner).

Our Ideal Candidate

• 8 years of experience in the following: Programming Java, Micro Services using Spring Boot or Quarkus, Python & PL/SQL.
• May also take on Chapter Leadership as long as he/she is an active practitioner in the craft of the Chapter that they lead; i.e., has full accountability to the growth of the Chapter, and not solely an line management responsibility.
• Employ, engage and retain high quality talent that the team is adequately staffed and skilled to deliver on business commitments.
• Work on upskilling of technical expertise in line with latest market trend.
• Mentoring and training the squad on technical skills.
• Work with Hive Tech Lead to ensure the agreed blend and balance of in-house and vendor resources.

Role Specific Technical Competencies

• JIRA & Confluence
• Scrum & Kanban Board
• DevOps, GIT, Testing, Data Structures & Algorithm
• Design patterns, database, software lifecycle
• Stakeholder Management, Negotiation & Communication Skills
• Java, Python, Machine Learning, programming frameworks & API Design Principles
• Risk Management, Impact Assessment & Security Assessment

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

• Handle project applications, claims, and reports.
• Create and manage publicity materials.
• Maintain databases and generate reports.
• Assist with meetings and other admin tasks.
• Support additional duties as assigned.

Requirements:

• Minimum Dip/Deg in Business with at least 3 years of relevant working experience.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

• LL.B/ J.D. from Recognized Institution with min. 4-7 years of Legal Advisory experience in Capital Market Services &/ Private Equity Venture Capital (CIS), preferably within a fintech/ financial services environment.
• Strong knowledge of legal and regulatory requirements related to corporate finance, banking, and fintech operations
• Legal talents from leading law firms covering North Asia would be ideal for amendment / translation of Chinese agreement

We are seeking a highly skilled and experienced Senior Legal Counsel/ Director to join our team of high-performing professionals in ensuring that all capital market and venture capital activities, including formation of Funds, are conducted in compliance with legal and regulatory requirements, while also supporting the strategic goals of the organization.

Key Responsibilities:

• Provide expert legal advice on a wide range of corporate finance and banking matters
• Draft, review, and negotiate a variety of contracts and agreements, including but not limited to investment agreements, partnership agreements, and financial instruments
• Manage and mitigate legal risks by designing and implementing company policies and procedures
• Represent the company in legal proceedings and liaise with external counsel as necessary
• Stay abreast of changes in laws and regulations affecting the fintech industry and advise senior management on relevant legal issues
• Develop, implement, and maintain robust compliance programs to ensure the company operates within regulatory frameworks
• Monitor and ensure compliance with applicable laws, regulations, and industry standards, including AML/KYC requirements, data protection laws, and financial regulations
• Conduct regular compliance audits and risk assessments, identifying areas for improvement and ensuring timely implementation of corrective actions
• Train and educate employees on compliance policies and procedures

Requirements:

• LL.B or J.D. from a recognized institution; additional qualifications in finance or business law is a plus
• min. 4-17 years of Legal Advisory experience in Capital Market and/or Private Equity Venture Capital (CIS), preferably within a fintech or financial services environment
• Legal talents from leading law firms covering North Asia would be a plus
• In-depth knowledge of legal and regulatory requirements related to corporate finance, banking, and fintech operations.
• Strong analytical, problem-solving, and decision-making skill
• Excellent communication and negotiation skill
• Proven ability to manage multiple tasks and projects simultaneously, with a keen attention to detail
• Demonstrated ability to work effectively in a fast-paced, dynamic environment
• High level of integrity, professionalism, and ethical standards
• Focus on Private Equity Venture Capital exposure with Collective Investment Scheme experience. Ideally formation of Funds
• Ideally able to amend / translate Chinese agreement

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• Location: Marine Terrace
• 5 Working Days [ Mon-Fri, 8.30am to - 5.30pm]
• Salary: $2600 - $3000

Responsibilities

• Develop, plan, coordinate, and implement planned daily programme and its activities
• Daily supervision, assisting and monitoring members in the various activities both outside or within the centre, and ensuring safety of all members and volunteers
• Purchase and preparation of daily tea breaks and lunch for members and volunteers
• Support and evaluate growth of members and to plan appropriate development plans for members based on their needs and abilities with inputs from internal stakeholders as well as to develop programmes to support the member in his/her achievement of PDP (personal development plan)
• Assess new members on their trial, identify their needs and potential, and to write post-trial evaluation report
• Carry out behaviour support plans
• Work with member’s families as required and to keep them updated regarding their child / ward progress
• Work with and train volunteers to better assist and engage members in their development
• Maintain administrative work such as daily attendance taking, records of daily programmes, temperature taking, monthly centre report, incident reports, etc.

Requirement

• Minimum O Levels / Diploma in related field
• At least 1 year of relevant experience
• Experience with special needs children is an advantage

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Job Description

• Manage the Flat Glass Business in the Asia Pacific region and other regions
• Develop and implement sales strategies in target markets and lead department heads in executing them
• Give direction and set specific objective to be achieved.
• Plan and execute capacity allocation of products in the Asia Pacific region in collaboration with suppliers.
• Establish differentiation of business by products, sales & marketing and services (especially for value added products) to cater to specific market needs.
• Monitor and analyse SEA trends, improvise strategies to ensure targets are met.
• Formulate and implement business activities (eg. Sales, Marketing, R&D, Manufacturing, Logistics, People Management) in the Asia Pacific region and other regions based on Headquarters’ business direction.
• Lead and monitor the team across various locations. Foster a culture of continuous improvement
• Prepare monthly management reports for Japan Headquarters
• Establish annual budgets and monitor income and expenses
• Negotiate price and volume with suppliers and customers.
• Ensure that the above activities and systems comply with Japan Headquarters’ requirements

Job Requirements

• Fluent in Japanese (Level N1) to communicate with Japan Headquarters and other overseas offices
• Bachelor’s Degree in Business or related fields
• At least 15 years of regional managerial experience, such as in Sales, Marketing and Project Management, Manufacturing in the Glass Business
• At least 2 years of experience in a top management position
• Deep understanding of and experience in strategy formulation, policy deployment and management systems (eg. Sales, Marketing, R&D, Manufacturing, Logistics, Accounting and Organizational)
• Extensive knowledge of Glass markets, key players, competitors, business models, products and technology
• Broad understanding of business trends and technical requirements of different countries
• Considerable knowledge of high value added Glass products and their markets
• Company & Project Management skills
• Diversified regional network of manufacturers and customers
• Effective interpersonal and communication skills, comfortable with interacting with people of diverse cultural backgrounds
• Strong analytical, organising, negotiation, project & team management and supervisory skills

Responsibilities:

• Handle customers needs with the best of abilities to design & create hairstyle, provide hair scalp treatment, single hair color & double hair color, mud treatment, re-bonding, head spa, bleach hair, shampoo & blow
• Handle equipment in the salon
• Oversees and manages salon inventory, involve in salon promotions, events & roadshow
• Create & enhances a good relationship with the customers and keep track of their appointments
• Excellent knowledge of the beauty therapy industry and always have an up-to-date skill set
• Provide professional training to new staff
• Ability to deal with difficult salon situations such as client complaints

Qualifications & Requirements

• Possess professional skills in hairstyling
• Possess hairstyling certifications backed by accredited schools
• Relevant experience in the beauty industry
• Knowledgeable in the different hair types
• Self-motivated and able to multitask
• Possess excellent communication & interpersonal skills
• Presentable with professional skills
• Self-motivated and able to multi-tasks
• Confident and dynamic personality

Responsibilities:

• Handle customers needs with the best of abilities to design & create hairstyle, provide hair scalp treatment, single hair color & double hair color, mud treatment, re-bonding, head spa, bleach hair, shampoo & blow
• Handle equipment in the salon
• Oversees and manages salon inventory, involve in salon promotions, events & roadshow
• Create & enhances a good relationship with the customers and keep track of their appointments
• Excellent knowledge of the beauty therapy industry and always have an up-to-date skill set
• Provide professional training to new staff
• Ability to deal with difficult salon situations such as client complaints

Qualifications & Requirements

• Possess professional skills in hairstyling
• Possess hairstyling certifications backed by accredited schools
• Relevant experience in the beauty industry
• Knowledgeable in the different hair types
• Self-motivated and able to multitask
• Possess excellent communication & interpersonal skills
• Presentable with professional skills
• Self-motivated and able to multi-tasks
• Confident and dynamic personality

Responsibilities:

• Handle customers needs with the best of abilities to design & create hairstyle, provide hair scalp treatment, single hair color & double hair color, mud treatment, re-bonding, head spa, bleach hair, shampoo & blow
• Handle equipment in the salon
• Oversees and manages salon inventory, involve in salon promotions, events & roadshow
• Create & enhances a good relationship with the customers and keep track of their appointments
• Excellent knowledge of the beauty therapy industry and always have an up-to-date skill set
• Provide professional training to new staff
• Ability to deal with difficult salon situations such as client complaints

Qualifications & Requirements

• Possess professional skills in hairstyling
• Possess hairstyling certifications backed by accredited schools
• Relevant experience in the beauty industry
• Knowledgeable in the different hair types
• Self-motivated and able to multitask
• Possess excellent communication & interpersonal skills
• Presentable with professional skills
• Self-motivated and able to multi-tasks
• Confident and dynamic personality

About Spartan Group

The Spartan Group was founded by a team of former investment bankers from Goldman Sachs. Our team has combined experience of over 30 years at GS, and several decades of early stage tech entrepreneurship and investment experience. Our network is extensive and spans the Web3, tech, finance, and corporate sectors globally.

The Spartan Group has a global presence across the Web3 space:

• Fundraising and investor relations
• Mergers & Acquisitions
• Liquid hedge fund strategies
• Venture investing
• Corporate consulting and market entry

Role & Responsibilities

The Spartan Group was built around a culture of hard-driving collaborative work. Our culture and values are deeply ingrained, and our prospective candidate must share these.

We work with top tier Web3 companies and projects in a constantly changing market. We need a team member who plays a critical role in shaping the firm's strategic direction, managing client relationships, overseeing operations, driving business development, and actively participating in the industry ecosystem. This role requires a deep understanding of both traditional finance and the unique aspects of the crypto market, along with strong leadership, strategic thinking, and networking skills.

Your role as a Managing Director in our Advisory team will include:

• Leading the team in origination, structuring and execution efforts across M&A, token and equity transactions
• Making strategic decisions through regulating partnerships, acquisitions, and resource allocation
• Defining and implementing the company's strategic direction and long-term vision
• Building and maintaining strong relationships with stakeholders, investors and partners
• Originate new business and investment opportunities
• Identify sector trends and position the Client’s business development activity and team composition to proactively capture these opportunities
• Assess and mitigate risks associated with market volatility and regulatory changes.
• Ensure compliance with relevant regulations and legal requirements specific to the crypto industry
• Oversee client coverage and process management including strategic analysis, due diligence and business / thematic research
• Stay abreast of technological advancements and industry trends to drive innovation and maintain competitiveness
• Actively participate in industry discussions and ecosystem, including representing the Company on panels, conferences, and events

Qualifications

• Extensive working experience and strong knowledge in blockchain/Web3
• Experience in investment banking (M&A, capital raising)
• Strong analytical skills and attention to detail
• Demonstrated ability to lead and manage a team
• Excellent communication, negotiation, and stakeholder management skills.
• Track record of taking on new challenges and succeeding
• Ability to adapt to the fast-paced web3 environment

Purpose of Job

· Directly Responsible for Head of Department (HOD) of Community Partnership and Corporate Services

Key Responsibility areas

Drive corporate development

· Develop high standard of corporate image through effective PR strategies, professional publicity material and ground-breaking services and programmes.

· Work on long-term strategy, resource and organization development plan to handle the expanding scope of the services of the Centre which include the establishment of branches throughout Singapore or possible strategic alliance with other agencies.

· Innovate and develop strategies to ensure the financial viability of the Centre.

Manage funds and donations

· Play an active role in the execution of all fundraising projects of the Centre.

· Create and enhance the visibility and image of the Centre to draw the attention of Corporations and Institutions providing funding for specific charitable projects.

· Justify the deployment of donation dollars and subsidized funds to maximize the benefits and coverage to as many service recipients as possible.

Drive programme effectiveness and efficacy

· Facilitate and participate in the Centre’s Management Committee meetings.

· Initiate and plan the development and implementation of programmes and administrative procedures congruent with the goals of the Centre.

· Undertake periodic review of programmes implemented to ensure their effectiveness and efficacy.

· Prepare regular progress and performance reports of the Centre for discussion at the Management Committee and sub-committees.

· Based on the above reports, to make recommendations regarding programme development and implementation for enhancing the Centre’s effectiveness and efficacy.

Manage community outreach and stakeholder network

· Responsible for submission of reports and answering all correspondence and requests for information from Central Singapore CDC, Commissioner of Charities, IRAS, ROS and other governmental and regulatory agencies.

· Represent the Centre to various government agencies, NCSS, MSF and the media where appropriate opinions and feedback are required or called for.

· Maintain and enhance networking with the social sector, government agencies and other grassroots organization with the objective of leveraging their support.

· Network with external agencies in the social services and Buddhist community.

· Maintain a non-sectarian relationship with the Buddhist community by offering the Centre as a Buddhist community service and consultancy provider.

Manage personnel and accounts

· Train, supervise and organize the career development of the staff of the Centre.

· Assist staff to draw up work objectives that are congruent with our vision, mission and goals and to gauge the efficacy of staff members’ efforts through a system of appraisal.

· Attend conferences, seminars, networking meeting and workshops and to share information and expertise gained with other staff members.

· Prepare a yearly budget of the Centre to be submitted to the Management Committee.

· Recommend and implement personnel and financial policies decided by the Management Committee.

· Monitor, control and to ensure that the operating expenses of the Centre are within approved budget limits.

Conduct monthly meetings with all staff for open and clear communication.

Requirements

· At least 5 years of experience with the Social Services Sector with at least 15 years of senior management experience in a medium sized social service organisation or equivalent

· Bachelor’s degree, preferably in Business Administration or any other related field

Other Requirements

· Good understanding of the social service profession/sector

· Must possess strategic agility to create a compelling vision for the organisation, devise short-term and long-term goals and ensure all organisational activities and decisions are in line with the vision

· Must demonstrate experience in management, administration and human resources, sound understanding of governance principles, financial skills including budget creation

· Excellent communication, interpersonal, organisational & project management skills.

· Act as brand ambassadors of the Shan You brand with clients

· Displays integrity and model behaviour, develops people and builds teams, deals effectively with issues that arises

Job Responsibilities:

· Point of contact/subject matter for credit products

· Keeping abreast of latest market/benefit trends and meeting client’s expectations

· Managing of programs across Asia Pacific region and ensuring benefits are well communicated

· Liaising with stakeholders and internal teams in developing and exploring revenue opportunities via various platforms

· Adhoc tasks and projects as assigned

Job Requirements

· Minimum Degree in a related discipline

· Minimum 8 years of relevant experience

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to [email protected]

Attention to Joseph Koh Wei Jie (R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

Deputy Director (International Relations & Outreach Department)

[What the role is]

As Deputy Director, International Relations & Outreach, you will work in close partnership with other divisions within the Meteorological Service Singapore (MSS) and National Environment Agency, government agencies and key partners to advance Singapore’s interests in international meteorology through strategic cooperation and profiling of MSS’, as well as drive the publicity/marketing communications and event management efforts of MSS.

What you will be working on]

The job scope will include but not limited to the following:

• Formulate strategy to shape agenda at multilateral fora and influence outcomes, and improve MSS’ standing in the international meteorological community.
• Oversee MSS’ representation and participation at multilateral fora to ensure alignment with MSS’ strategic interests and track progress in terms of accomplishments and contributions to evaluate MSS’ representation.
• Develop plans to garner support from relevant bodies e.g. ASEAN Member States on initiatives that are of interest to MSS
• Initiate and manage MSS’ public communications initiatives aimed at educating members of the public about the work of MSS
• Supervise the coordination of local, regional and international events e.g. schools visits and regional/ international events hosted by MSS
• Support MSS divisions on the production of publications such as newsletters
• Work with the divisions in MSS to generate multimedia content intended for online platforms e.g. LinkedIn
• Ensure a coherent and consistent communications effort within MSS
• Supervise a team of officers

[What we are looking for]

The job might be for you if you possess the following:

• At least 10 - 12 years of relevant work experience, with 5 years spent in a team leadership position
• Sound understanding of foreign diplomacy, processes and dynamics in bilateral and multilateral settings
• Excellent verbal and written communication skills, with an eye for detail
• Strong planning and organisational skills
• Able to multi-task well and possesses a sense of urgency
• Commitment to a high standard of service delivery
• A good team player

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to Careers@Gov at:

https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-CHANGI-METEOROLOGICAL-STATION/Deputy-Director--International-Relations---Outreach-Department-_JR-10000035537

Job Responsibilities

• Support Senior Team Lead in formulating mid-term plans in the Anti-Money Laundering (AML) domain and implement strategy to realize the plan.
• Collaborate with Product Owners or Transformation teams to understand business goals, needs or pain points and initiate necessary projects to address these.
• Perform technology solutioning, lead business analysts to co-create business requirements to define scope of projects; collaborate with Engineering and Architecture teams to outline IT solution.
• Perform project planning - identify resources required, establish project schedule, and estimate budget required; support Product Owner or Project Sponsor in formalizing and presenting Project Charter to senior management for approval.
• Lead project managers in the end-to-end execution of projects, till project closure.
• Mentor and coach project managers and business analysts in the team.
• Support L1 and L2 teams to manage production applications owned by team.

Job Requirements

• Bachelor’s degree in Information Technology, Finance & Banking or commerce.
• Min. 10 years in the banking / FI environment with 8 years’ experience in Investment or Corporate Banking Domains and regional (Asia Pacific) experience preferred.
• Good experience or subject matter expertise / knowledge in AML and KYC products and operations.
• Good experience with Asia Pacific banking regulations and rules.
• Good technical knowledge with experience in banking business process re-engineering and solution design.
• Good experience or understanding of solution architecture, design patterns and best practices in business-technology solutioning.
• Good experience in stakeholder management, including with C or C-1 suites.
• Strong cross-functional collaboration skills, relationship building skills and ability to achieve results with these stakeholders in a collaborative manner.
• Excellent communication skills and strong ability to steer / influence positive outcome effectively.
• Good experience managing external partners and vendors; able to lead cross-workstream(s) and off-shore vendor delivery team(s).
• Professional certification, such as ITIL/ITSM, PMP would be an advantage.
• Excellent communication, interpersonal and presentation skills.
• Work location: One@ChangiCity

The Head/Snr Dir of Technology Innovation & Delivery is pivotal to Singtel Singapore’s vision and aspiration to shape and transform its business and operations, to digitise the business supporting capabilities and streamline operations for greater efficiencies, delivering a distinct and unique customer experience through developing and delivering innovative design led solutions and features across all customer touchpoints within app, web, retail and care, building core capabilities such as extension of payment services and seamless login.

Make an Impact by:

Digitalization and Design experience

• Work with key business and IT stakeholders to understand, shape and prioritize demand for digitalization, providing advice on technical tradeoffs and recommendation.
• This role also leads and manage the agile and hybrid squads to deliver digitalization projects, managing the following teams in driving business enablement objectives.
• Manage the Squads setup & digital projects prioritization, centralized demand management, Release Council & Management, Project planning and governance.
• Conduct deep research on platform and functionality feasibility, adopting quality and design led approach for all project delivery.
• Develop and maintain the IDS project portfolio plan including tech refresh, onboarding of new technology.
• Manage escalations from the business and customers and drive resolution.
• Report and review the performance of the project portfolio on a regular basis with the business.
• Maintain oversight of production systems performance and drive accountability to ensure systems perform in accordance with service level agreements.
• Provide a review and control point for project initiation, execution and quality assurance.
• Accountable for governance and escalations of change project delivery including financials, scope and vendors.
• Undertake demand management planning with the business unit.

Operations and Testing

• Manage all app and web system related business support configurations such as web operations, promotions to drive effective/ efficient enablement of Digital Marketing.
• Manage platforms’ hardware and system store setup, system troubleshooting and resolution.
• Manage all IDS platform configuration and support including integration to IT BSS/ Networks.
• Joint ownership with Business and IT for quality assurance matters pertaining to system support and project deliveries. Includes adherence to stringent UAT testing protocols, formalised post deployment sanity testing procedures.
• Develop technology such as AI, RPA with ChatGPT and Voicebot to increase operational optimization for enhanced customer experience.

Business Development

• Support strategic projects and initiatives with technical evaluation on product/platform features and functionality.
• Forge solution synergies between core business and regional strategic initiatives such as rewards.
• Work with external and internal partners in aligning short to long term technical goals on strategic initiatives.
• Provide technical requirements to partners/vendors based on strategic project needs
• Negotiate with partners and vendors on product/platform/feature costing and terms of service engagement.
• Jointly provide consult with IT to CEO, IDS business leaders and Partners on technical feasibility of solutions for strategic projects.

Skills for Success:

• Possess Degree in IT, Business or Electrical Engineering.
• A seasoned executive with more than 15 years’ experience in leading the product and digital innovation across a digital consumer/ enterprise business.
• Proven track record for delivering challenging financial and operational targets.
• Strong operational background on Telco or E-commerce systems and landscape.
• Strong commercial/strategic understanding of the consumer market including ability to review complex business case models.
• Strong knowledge of digitalization and AI.
• Though-leader in Cloud and AI technologies.
• Be an “Experience Leader” and stakeholder management experience across the larger organization and across the regional associates.
• Strong ability to influence external parties, such as ecosystem partners and channel partners

Rewards that Go Beyond

• Hybrid work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Reporting to the Director, the Assistant Director leads a team in planning and operationalizing programs, including marketing for the Hua Mei Training Academy under Tsao Foundation. He/she will engage various stakeholders including faculty/trainers for effective delivery of offerings; end users for appropriate application of knowledge learnt; development team through regular portfolio viability review exercise which will eventually lead towards implementable business opportunities.

The Assistant Director will be the driver for establishing rapport and building strong relationship with key partners for advocacy purposes and participating in other continuous improvement projects for business sustainable growth and development to serve the ultimate stakeholders relevantly and timely.

Responsibilities:

Business Development / Marketing

• Market new and existing programs, plan and manage attachment programs from external institutions
• Participate in networking, sharing and collaboration with professional teams from various sectors to identify and develop new training needs and initiatives
• Work with Director to reinforce the Training Academy’s branding through marketing and delivering consistent quality programs

Programme Management

• Lead the operations of the Training Academy to ensure compliance with government funding requirements such as SSG, AIC, C3A, NSA and CPE guidelines and any other government bodies.
• Lead and manage the Organisation’s academic programmes (e.g. nursing, gerontology, counselling etc.), corporate workshops and community talks
• Ensure the smooth operations of end-to-end programme execution and delivery from planning course schedule, recruit, execution to graduation
• Coordinate with trainers or lecturers to contribute their creative, professional expertise, talents and skills to deliver quality and relevant training courses

Operations

• Preparation and consolidation of reports based on internal (Management) and external (CPE, SSG, AIC, NSA, Funding Projects) requirement.
• Familiar with TPGateway platform and TMS.
• Manage appeal process, grievances and complaints
• Manage Audit process from government bodies e.g. CPE, SSG, AIC, NSA
• Plan and develop appropriate systems and procedures for the effective administration of programs
• Oversee the calendar of training activities and ensure smooth admin and delivery of programs
• Oversee the co-ordination of training logistics and placement activities for programs through interface with clients, training partners and trainers to ensure operational requirements of the Organisation and clients are met
• Participate in strategic planning and facilitate planning sessions through providing the team with pertinent information and analysis
• Recommend appropriate marketing strategies to meet operational goals and participate in planning and implementing marketing plans
• Assist the Director with budget development and draft application and proposals for submission to funding authorities to maximize grants
• Establish good relations with government and statutory board and corporate clients to promote programs
• Confer with clients on their training requirements; to review and provide feedback to fine- tune course curriculum together with Development team
• Responsible for proper documentation of contracts with clients and trainers and ensure timely and accurate maintenance of statistical records & reports
• Ensure current and accurate maintenance of client database, training catalogue, email alert on relevant websites and other social media platforms, etc.
• Oversee the organization of resource materials such as training manuals, reference library, evaluation procedures, training materials and aids, publicity materials etc.
• Promote and recommend quality service standards with a view to continuous improvement, and participate in improvement projects
• Organise and participate in activities or outreach projects - internal or joint, that promotes the Organisation’s cause and mission

People Management

• Provide leadership to teams, and develop them through staff engagement, providing learning and coaching.
• Develop and maintain a culture that facilitates effective performance of staff through clearly established individual responsibilities and objectives.
• Establish key performance indicators to assess and regulate performance so that objectives are met.
• Responsible for selection, professional development and performance evaluation of staff, bearing in mind, recognition and career progression, as and when appropriate to be addressed.
• Ensure compliance to HR policies and guidelines.

Requirements:

• Degree in Business/Marketing or related eg. Learning and Development
• Minimum 5-7 years of working experience in an educational institution
• Experience and good knowledge in WSQ programmes
• Experience in liaising with government agencies
• Competent in business development and communication skills
• Have good knowledge of learning and development for adult learners.

About Us:

Micron is a global leader in memory solutions, groundbreaking transformative technology that shapes how the world uses information to enrich life for all. With a history spanning over 40 years, Micron has been instrumental in major technological advancements, providing efficient memory and storage systems for diverse applications. As the world transitions to an economy where data drive value creation, Micron plays a pivotal role, with data becoming the new business currency, and memory and storage are strategic differentiators that redefine how we extract value from data, enriching lives globally and redefining society. Micron is also committed to sustainable development, focusing on employee health and safety, environmental quality, and community support.

Main Responsibilities:

Reporting to the Senior Director, Supply Chain Optimization, you will play a pivotal role in optimizing end-to-end inventory and exceeding customer delivery performance expectations. This role is essential for uncovering rich and actionable inventory insights, ensuring working capital is accurately deployed, and delivering outstanding customer experience. You will lead global teams which are responsible for alignment of customer service level targets to demand segments, multi-echelon inventory optimization, cross functional facilitation to improve inventory health, disposition of impaired inventory, management of customer stated lead time policies, and inventory reserves management.

Other Responsibilities:

• Lead and develop the Inventory Optimization, Inventory Management, and Customer Service Level teams.
• Oversee multi-echelon inventory optimization and other supply chain policy management.
• Measure inventory health and implement proactive and reactive strategies for improvement.
• Define and manage structural Days Inventory Outstanding (DIO) targets.
• Facilitate multiple cross functional inventory and service level forums.
• Collaborate with Assembly & Test, Quality, Engineering, and New Product Operations teams to improve inventory processes.
• Be responsible for quarterly reserves and write-down processes for raw materials, in partnership with Finance.
• Monitor and improve customer service levels, balancing inventory levels to meet service expectations without compromising financial performance.

You Are:

• An outstanding leader with a consistent track record in leading supply chain, industrial engineering or relevant areas, with strong analytical and problem-solving skills, and the ability to drive critical initiatives in a highly organized and adaptable manner
• Possess a Bachelors’ Degree or above and at least 12 years of work experience across key business functional areas such as inventory management, supply chain, manufacturing or a related field.
• Strong understanding of semiconductor product and manufacturing processes.
• Excellent interpersonal skills with the ability to work & collaborate at all levels and influence partners without direct authority.
• Passionate about driving improvements and achieving operational excellence.
• The ability to form collaborative partnerships with internal and external partners.

Join us in a pivotal role that merges passion for technology with exceptional leadership skills to develop new revenue opportunities in Cloud and ICT for the region. As Director for the Cloud & Solutions business, you will lead the Engineering planning, delivery and operations for the build and lifecycle of the Cloud platform and its marketplace.

Make an Impact by:

• Platform Build and Service Transition ; Patches and Upgrades activities and coordination.
• Overall solutions planning, transition and fulfilment.
• Platform Security.
• Manages Support and MS contracts.
• Platform Testing and acceptance.
• Clearance of Customer Tickets.
• Incident Management, and Dispute resolution.

Skills for Success:

• Bachelor Degree in Business, IT or Electrical Engineering.
• 10 years industry experience working with DevOps function for complex systems.
• Extensive knowledge and experience in cloud management, deployment, and support.
• Extensive experience in managing IT teams for delivery and operations of multi-tenanted platforms.
• Extensive experience in managing problem resolution, incident management and customer tickets.
• Good knowledge of Cloud technology and managing platfoms services, ICT and Cloud Product Lifecycle
• Competent and experienced in Security by Design.
• Adept in vendor and risk management.
• Proficient in infrastructure as code (IaC) tools like Terraform or CloudFormation
• Strong scripting skills (e.g. Python, Bash) and proficiency with Java, PHP or .NET programming
• Strong hands-on experience on Linux operating systems.
• Possess solid knowledge and experience with containers and container orchestration tools.
• Extensive experience managing networking (routing, DNS, Load Balancing, IPsec VPN, VPC, Subnets)
• Proficient in enabling security by design, and managing firewall rules
• Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK Stack).
• Practitioner of agile and DevOps practices and the usage of related CI/ CD tools such as Jira, Jenkins and configuration tools like Ansible, Chef an Puppet.

Rewards that Go Beyond

• Hybrid work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Job Responsibilities:

• Identify and analyze technology trends and emerging issues that could impact infrastructure service delivery, and proactively recommend alternative solutions or corrective actions when necessary.
• Design, plan, and implement hybrid cloud infrastructure, integrating operational and security tools to meet both operational and security requirements.
• Conduct capacity planning and performance optimization for infrastructure, introducing improvements and enhancements to existing systems and processes.
• Develop infrastructure architecture blueprints and roadmaps, planning the integration of new systems into the existing infrastructure.
• Lead technical project implementations, ensuring the effective deployment of infrastructure solutions, and overseeing the transformation of operational processes to meet evolving business needs and architecture changes.
• Collaborate with project teams, users, and stakeholders to understand business requirements and IT challenges, offering technical solutions and design best practices. Solutions range from straightforward hardware proposals (e.g., physical servers with GPU) to complex, multi-tiered virtualization and hybrid cloud solutions, considering regulatory, security, cost, and sustainability factors.
• Plan and manage procurement schedules, develop technical specifications, and oversee procurement activities to ensure timely acquisition of services, hardware, and software.
• Hands-on technical expertise for proof-of-concept setups and the eventual integration and deployment of new technologies.
• Manage infrastructure upgrades, ensuring smooth transitions and replacements of components or tools reaching end-of-life (EOL) or end-of-service (EOS).

Requirements:

• A relevant university degree with at least 12 years of relevant experience in infrastructure management.
• 8+ years of experience as an infrastructure architect and/or technical lead, involved in solution development and infrastructure design and deployment.
• 4+ years of experience leading IT infrastructure projects with contract values of at least S$5 million.
• Deep knowledge of operational and security frameworks (e.g., ITIL, ISO27001) and best practices.
• Expertise in a variety of technologies, including cloud, network, compute, storage, container management platforms, security tools, observability platforms, automation tools, and cloud computing models and services.
• Solid technical experience in one or more of the following:Linux/Windows operating system administration
  Security, automation, and operational tools for systems, platforms, and databases
  VMware, public cloud administration, and containerization
  ITSM and monitoring tools
• Strong understanding of IT services, processes, and governance.
• Exceptional analytical skills and attention to detail, with the ability to prioritize technologies and define the technology stack according to business needs.
• Strategic thinker with the ability to develop innovative infrastructure designs that align with business goals.
• Capable of preparing and delivering presentations, proposals, and technical specifications independently.
• Confident in presenting solution proposals and providing project updates to stakeholders at various levels.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Responsibilities:

• Lead the strategic development and expansion of Huawei Cloud’s partner ecosystem across the APAC region, with a focus on driving market penetration, revenue growth, and long-term partnerships.
• Develop and implement high-impact business development strategies, integrating market intelligence, competitive analysis, and cross-functional collaboration to accelerate the cloud partner business unit’s growth trajectory.
• Lead and influence the execution of complex, multi-stage sales motions, managing cross-functional teams to deliver scalable, high-value solutions for enterprise clients.
• Conduct advanced market research, competitor benchmarking, and data-driven analysis to optimize partner segmentation and prioritize high-value opportunities.
• Design, execute, and lead high-level workshops and strategic engagements with C-suite executives, senior leaders, and technical decision-makers to align Huawei Cloud solutions with partners’ and customers’ business objectives.
• Own end-to-end partner pipeline management, ensuring accurate forecasting, tracking, and reporting of partner-led deals, with a strong focus on performance metrics, ROI, and strategic impact.
• Mentor and guide a high-performing regional partner development team, ensuring alignment with global and
• regional business objectives, fostering a culture of accountability, collaboration, and innovation.
• Directly report to Huawei Cloud's Managing Director, providing insights, strategic recommendations, and solutions for optimizing regional sales and partner relationships.
• Work with minimal supervision, proactively driving initiatives that exceed revenue targets while ensuring adherence to business policies, processes, and governance standards.

Requirements:

• Bachelor degree in Computer Science, Engineering, Telecommunications, or a related technical field; additional certifications in Cloud technologies are highly desirable.
• Minimum of 12 years of proven experience in business development or partner management within the ICT/cloud industry, with a focus on delivering transformative cloud solutions in complex environments.
• Extensive pre-sales and post-sales experience within the cloud ecosystem, with a robust track record of managing partner relationships and driving end-to-end solution adoption.
• Exceptional leadership capabilities, with a demonstrated ability to manage, mentor, and inspire cross-functional teams while aligning business and technical goals.
• Proven experience managing large-scale, complex deals and navigating competitive, high-stakes environments to deliver business outcomes.
• Deep understanding of cloud technologies and their application to various industries, with a strong ability to influence technical and business stakeholders.
• Ability to thrive in ambiguity, exhibiting resilience, strategic thinking, and flexibility in a fast-paced, constantly evolving market.
• Exceptional communication, negotiation, and stakeholder management skills, with a consistent history of engaging and influencing senior executives and key decision-makers.
• Good command of spoken and written English and Chinese to liaise with overseas and local Chinese speaking associates.

Interested candidate who wish to apply for this position, please click on APPLY NOW

EA License No.: 01C4394 | PERSOLKELLY Singapore Pte Ltd

EA Registration No.: R23117518 | Heah Sian Wei

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

UWCSEA is seeking Deputy Director of Residential Life to join us in April 2025. Candidates who are available from August 2025 will also be considered.

We are currently seeking a Deputy Director of Residential Life - Dover Campus. The Deputy Director of Residential Life (Campus) oversees operational and pastoral matters for the campus boarding community, reporting to the Director of Residential Life (College) and Head of Campus on each campus. They will maintain and enhance our strong and supportive residential culture of 190 students (Dover) from grades 8 to 12, leading a campus team of residential houseparents, non-residential assistant houseparents and boarding support staff. The Deputy Director of Residential Life will work with other pastoral, academic and support teams across the College to ensure high standards of care for our residential students. The Deputy Director of Residential Life will be a member of the extended Campus Leadership Team as well as act as one of the Designated Safeguarding Leads for the boarding students.

This is an exciting time to join the residential communities on Dover campus as they build on strong foundations and innovate in the areas of best practice in duty of care, pastoral care and transitions care for our boarding communities. The initial contract is for a three-year period, subject to review of the College residential life structure and organisation. This is a non-teaching role.

Main Responsibilities

• Work with the Director of Residential Life (College) and the Head of Campus to promote and implement the UWC Mission and Values across the boarding community through the residential life programme
• Work with the Director of Residential Life (College) and the Deputy Director of Residential Life on the other campus to develop and implement boarding policies, protocols and a residential life programme to ensure the highest standards of safeguarding, pastoral care and duty of care in a Singapore and UWC context within the strategy and policies of the College
• Oversee the day-to-day operations of the boarding houses and the interactions with the wider College community
• Oversee the pastoral support programmes in place for boarding students and their families
• Lead and mentor a team of boarding staff, fostering a collaborative culture based on trust and respect
• Foster a positive community culture for boarding students, staff and their families
• Ensure the highest standards of food provision, medical provision, safety and safeguarding for the boarding community, working with the relevant College Departments and service providers in this regard
• Work with the academic teams in the College to provide an integrated and supportive academic and pastoral experience for students resident on campus
• Carry out supervisory and pastoral duties according to the duty roster as appropriate
• Assist with any other duties, tasks or jobs with similar levels of responsibility and complexity to the assigned job grade as may be reasonably requested by the line manager and/or the College

This list of responsibilities is not intended to be exhaustive but to highlight a number of the major responsibilities of the post.

Person Specifications

Qualifications

• A tertiary qualification in a field related to Boarding, Education or Counselling is required. If a candidate has a tertiary qualification in another area, s/he should have worked in Boarding in a position of leadership for at least three years.
• All candidates should have a valid first aid certificate and a boarding “Duty of Care” certification; however, these can be obtained within the first three months of employment.

Experience

• All candidates should have worked in Boarding / residential communities for at least 5 years with at least 3 years experience of leading teams in a residential or educational setting
• Demonstrated staff and student leadership and a record of success in leading young people and colleagues
• Demonstrated success in providing pastoral care for students in a residential environment
• Demonstrated success in working with adolescents and their families
• Demonstrated success in working in a diverse community, including students from African, Central/South American and Asia Pacific backgrounds
• Demonstrated success in meeting deadlines and following procedures
• Demonstrated success in project management and working with teams to effectively manage projects
• Demonstrated success in mentoring colleagues and creating a collaborative culture

Skills

• A clear commitment to the UWCSEA values in both personal and professional life
• Personal qualities of integrity, kindness, compassion and warmth
• Demonstrated understanding of and commitment to the capacity required for the demands of a 24-hour residential community
• Demonstrated understanding of the organisational and operational practices appropriate to the position
• Strong evidence of a collaborative and communicative approach with colleagues and teams with the ability to inspire and mentor others
• Strong evidence of the understanding of the developmental and support needs of adolescents and young adults in transition
• Strong evidence of cultural competence in a diverse international setting
• Strong evidence of effective written and spoken communication skills, with the ability to communicate in languages other than English an advantage
• Strong evidence of the ability to uphold legal and safeguarding requirements for residential communities

Application

The UWC Mission is to make education a force to unite people, nations and culture for peace and a sustainable future. We are committed to creating a community in which all members feel safe and secure, and know that their authentic selves and individual differences are accepted with respect and care. At UWCSEA, we acknowledge that diversity, equity, inclusion and justice (DEIJ) is an ongoing and evolving process and strive to create and sustain a sense of belonging for all members of our community, past, present and future. All qualified applicants, including those who identify as a part of marginalized group(s) and individuals with (dis)abilities are all encouraged to apply. Our school is committed to safeguarding and promoting the welfare of all the students in our care and expects all applicants to share this commitment. We follow safe recruitment practices and all appointments are subject to interview, satisfactory references, identity and criminal record checks.

• Provides advice and guidance to other employees
• Work autonomously while ensuring CEO expectations are readily met and exceeded.
• Defining, implementing and revising operational policies and guidelines for the organization
• Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs
• Liaising with departmental heads to develop financial plans and ensure company-wide compliance
• Developing and implementing human resources policies and Supporting strategic objectives
• Completing performance reviews in a prudent manner
• Delegating responsibilities to ensure staff members grow as capable participants
• Employing various initiatives to coach employees to optimize their capabilities.
• Ensuring compliance with laws and regulations
• Work closely with colleagues on cross-territory opportunities and other internal teams on marketing materials and cause studies
• Driving the company’s operating capabilities to surpass customer satisfaction, retention and company goals
• Overseeing marketing initiatives and implementing better business practices.
• Spearheading strategies to steer the company’s future in a positive direction.
• Oversee daily operations, while controlling and managing inventory and logistics
• Ensuring daily operations run smoothly and as efficiently as possible
• Controlling company costs and introducing tactical initiatives to address theft and other losses.
• Monitoring invoices, money handling procedures, accounting and bank processes.
• Preparing timely and accurate financial performance reports.
• Must have extensive experience in managing accounts (Xiaohongshu, TikTok, and Instagram) on self-media platforms. Familiarity with platform rules and algorithms is essential.
• Ability to develop effective self-media strategies for clients in these industries.
• Strong team management and leadership abilities. Demonstrated experience in leading teams to work efficiently and achieve goals.
• Excellent communication and coordination skills, capable of maintaining strong relationships with clients, team members, and partners.
• Strong data analysis and interpretation skills. Ability to provide optimization recommendations and improvement measures based on data insights.
• Understanding local market trends and characteristics and providing strategic advice for the company's expansion.
• Proven ability to build teams and standard operating procedures (SOPs) from scratch.
• Capable of assembling an efficient self-media operations team.
• Good communication skills in English and Mandarin to liaise with our China HQ team.

• Provide strategic leadership to oversee daily operations
• Develop and execute business strategies that align with the company’s overall goals and vision.
• Establish operational goals and metrics, and drive continuous improvement initiatives across all business areas.
• Develop and manage annual budgets, analyze financial performance, and implement corrective actions where necessary.
• Ensure that key performance indicators (KPIs) for each operational area are met, including profitability, service delivery standards, and customer satisfaction.
• Drive cost-saving initiatives without compromising quality and service excellence.
• Lead, mentor, and develop a diverse team of managers across different operations to ensure high performance and professional growth.
• Foster a culture of collaboration, innovation, and accountability within the teams.
• Build and maintain strong relationships with key clients
• Act as the primary point of contact for external stakeholders, including suppliers, partners, and regulatory bodies.
• Manage contract negotiations and ensure compliance with industry standards, regulations, and service level agreements.
• Monitor industry trends, market conditions, and competitor activities to ensure the company remains competitive and compliant.
• Oversee quality control measures to maintain high service standards across all operations.
• Identify potential risks to business operations and implement proactive strategies to mitigate them.

Job Requirements

• MBA or Degree holder
• 10 years of experience in operations management, with a proven track record of success in leading multi-functional teams.
• Experience in overseeing complex operations in laundry services, bakery operations, business outsourcing services, or kitchen operations, especially in a regulated or high-demand environment (e.g., hospitals, correctional facilities).
• Strong experience in financial management, budgeting, and performance analysis, with a solid understanding of P&L management.
• Knowledge of regulatory requirements and industry standards, particularly within the healthcare, correctional, and food services sectors, is a plus.
• 5 days work at Loyang Way
• Salary depends on experience

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Job Descriptions

- Oversee all aspects of claims servicing within the Marine department in Singapore and ensuring claims service levels are up to client’s expectations and in compliance with company's Global Standards of Excellence.

- Working with members of the team to develop and implement a robust marine claims framework including standardization of claim documents and taking ownership to sell company’s marine claims as a key value-added service to clients, prospects and network partners.

- Be willing to undertake regional travel to meet with prospective clients, producers and Cedants including presenting on hot button claim issues to produce new leads, opportunities or emerging trends for the team

- Regularly engaging with key stakeholders in the claims process i.e. claim managers, surveyors, adjusters and lawyers to forge good relationships as well as keep ahead of market trends and initiatives in the marine claims space

Requirements

- 5 to 8 years’ experience as a claims handler preferably in Indonesian Hull / P&I claims or similar role at shipowner’s or in the maritime insurance industry.

- Education Qualifications of Degree or higher

- Any legal background will be highly favoured

- Good written and spoken communication and interpersonal skills. Being bilingual in an Asian language will be an advantage and Bahasa is a plus.

- Good time management and adherence to timelines / deadlines

- Positive work attitude, meticulous and have a good sense of integrity

- Versatile and open-minded, able to think laterally when looking at opportunities, challenges from multiple perspectives

- Highly motivated team player and resourcefulness

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide.

Job Description

The Director Marketplace Experience is a senior leadership role responsible for setting and executing the marketplace experience strategy across multiple countries within the region. This role leads a team of marketplace heads and their teams and collaborates with country teams to deliver a consistent, high-quality experience for vendors, customers, and riders. The Director Marketplace Experience APAC will work at a strategic level to drive transformative change, ensure alignment with organizational goals, and optimize customer-centric practices across the region.

Main responsibilities:

• Regional Strategy and Leadership: Define and execute the marketplace experience strategy across APAC
• Lead efforts to set standards, establish best practices, and drive alignment across multiple countries. Focus on creating a cohesive, exceptional experience for vendors, customers, and riders.
• Transformative Change Management: Spearhead transformative initiatives across the region to address key pain points, improve service operations, and drive continuous improvements. Engage with senior leadership to advocate for customer-centric solutions that enhance efficiency and reduce friction across markets.
• Leadership of Regional Marketplace Teams: Oversee and mentor a team of Marketplace Experience Heads in various countries. Guide each team to ensure they meet and exceed local performance goals while aligning with regional objectives. Provide support and development opportunities to build a high-performing team.
• Metrics Accountability and Performance Management: Own and monitor critical service and customer experience metrics at the regional level, such as contact rates, automation levels, line of business performance, and customer satisfaction. Drive regional strategies to improve KPIs and ensure consistency in customer experience across all countries.
• Stakeholder Engagement and Cross-Functional Collaboration: Serve as the primary point of contact for senior regional stakeholders. Build strong partnerships with Product, Operations, and Customer Support teams to drive collaborative, cross-functional efforts that support the marketplace experience strategy.
• Voice of the Customer in Regional Strategy: Champion the Voice of the Customer at the regional level, integrating feedback and insights from each market to influence product design, policy decisions, and process improvements. Advocate for customer needs and ensure regional alignment with organizational values.
• Resource Allocation and Prioritization: Develop a strategic plan for resource allocation and prioritize initiatives that have the highest impact on the customer experience across the region. Work closely with country heads to ensure optimal use of resources and alignment with local market needs.
• Process Optimization and Scalability: Identify opportunities to streamline and scale marketplace processes across the region, leveraging data-driven insights to develop scalable solutions. Drive efficiency by implementing standardized processes and best practices that improve the marketplace experience across all countries.

Qualifications:

• Minimum 12 years of experience in Customer Experience, Operations Management, or a related field, with recent focus on end-to-end support experience across multi-sided marketplaces (e.g., vendors, customers, riders).
• Proven track record in leading cross-functional teams and driving large-scale transformation initiatives that improve customer experience and reduce operational friction.
• Strong background in data-driven decision-making, with experience in managing and optimizing service metrics (e.g., contact rate, automation rate, customer satisfaction KPIs).
• Demonstrated ability to prioritize and execute on customer experience improvements in a structured, efficient, and measurable way.
• Excellent stakeholder management skills, with the ability to build trust and collaborate effectively with senior leaders, regional teams, and local stakeholders.
• Skilled in navigating complex, fast-paced environments with a focus on balancing customer-centric strategies and operational efficiency.
• Location preferably in key operational markets within the region, with flexibility for travel as needed to support regional initiatives.