RESPONSIBILITIES AND DUTIES

Lead marketing consultants to Domino’s international Master Franchisees to influence strong marketing strategies in all markets to grow and protect the brand while providing brand guardrails and principles. Team responsibility is at market/master franchisee level not at store level and therefore must have experience setting strategies, building plans, and ensuring execution while working and influencing at a C-suite level. This individual will report to the VP of International Marketing.

Educating

Leads, educates, and foster long term development of marketing consultants to:

· Educate and consult markets on creating comprehensive marketing strategies based on the “Domino’s way” of doing marketing with a long-term growth in mind.

· Educate markets on the use of the Domino’s Brand Book, focusing strongly on the Global Brand Positioning with the intention to drive brand consistency across the world.

· Educate the master franchisees to make disciplined marketing decisions based on data, facts, and consumer research. Involve A+I (Analytics and Insights) as needed.

· Provide access to tools, frameworks and resources and educate markets on tools such as but not limited to pricing, brand positioning, product development and menu optimization, occasion-based channel strategies, communication and media selection and allocation (digital and non-digital).

· Team members will support markets in the creation of a comprehensive marketing strategy tied to DPI brand principles.

Consulting

Leads the consultation of key DPI accounts with the support of the regional marketing team while:

· Consult markets on key topics such as pricing, brand positioning, menu management, product development, menu optimization, communication and media selection and allocation (digital and non-digital). Involve the international digital team as needed.

· Ensure marketing strategy is connected to business strategy and that investments are prioritized accordingly

· Drive increased effectiveness and consistencies of franchisee marketing programs across the region by consulting on the design and optimization of their campaign, advertising, and media strategy.

· Consult with markets in tracking KPIs for critical metrics based on global benchmarks and suggests ways to reach said KPIs

· Consult with Master Franchisees on a robust e-commerce plan, including but not limited to optimization of owned e-commerce platforms (OLO, mobile, app), performance media (display, affiliate, paid social, SEM, and others), and image-driving media (owned, display, social, etc.) working closely with the digital team.

· Demonstrate marketing leadership skills with franchisee marketing teams and wider business.

· Lead discussions with the master franchisees to set up the long-term vision of the business to ensure profitable growth.

Building

Provide guidance and feedback as well as work alongside the regional marketing team and the marketing services team to build tools, case studies, principles, and guidelines to better consult markets.

· Solicit and manage collection, analysis and communication of case studies related to calendar management, advertising, and NAF (national advertising fund) spend.

· Regularly assess market performance to ensure key consulting topics are prioritized.

· Ensure that the Domino’s brand is positioned in a clear, consistent, and concise manner in international markets, while allowing for initiative and entrepreneurial freedom tie to the local consumer needs and wants.

· Contribute to strategic global projects by providing thought leadership and consulting

Facilitating

· Facilitate the creation of tools and content for the marketing consultants to strongly execute their objectives on a daily basis.

· Facilitate the discussion of priorities and objectives with Business Directors and RVPs aligning on key priorities and work collaboratively with other COEs.

· Facilitate conversations and discussions not only with the master franchisees’ marketing teams but also the C-suite team.

· Monitor execution of said plan and share best practice from the Domino’s ecosystem, the category and other categories

· Team member will not execute on behalf of the markets and will not manage vendors on their behalf.

Collaboration

· Embrace the DPI engagement model by preparing and leading discussions during internal planning sessions and market-facing business reviews.

· Partner closely with A&I and Digital counterparts to ensure wholistic consulting solutions.

· Share market knowledge and learning with cross-functional counterparts as lead marketing experts and master franchisee thought leaders.

· Ensure that marketing solutions do not create undue stress on other business lines.

· Be the “voice of the consumer” in discussions with other departments as well as master franchisees.

Develops Talent & Teams

• Recruit a strong team capable of meeting business objectives.
• Develop professional and beneficial relationships with peers in other areas of the organization.
• Ensure development of International Marketing team and applicable Team Members to grow talent, upscale capabilities, and improve results in markets
• Creates action plan and provide constructive feedback to develop Team Members through Individual development plans.
• Conduct semi-annual APA with direct reports and ensure down-line APA’s are being conducted to standard.
• Provide appropriate levels of Team Member recognition, engagement, and motivation.
• Responsible for selection and employment decisions related to direct reports.

QUALIFICATIONS

· Minimum of 10+ years of increasingly responsible marketing experience; ideally 2+ years in a restaurant or QSR industry and experienced in a multi-market capacity (other potential considerations: automotive experience with corporate and dealer experience, as well as CPG)

· Experience developing and writing holistic marketing strategies

· Experience with multi-channel optimization of advertising spend with an emphasis on digital know-how, as well as product development, advertising development, agency management, sales analysis, and research

· Experience in consulting and P&L ownership is a plus

· International experience/understanding

· Comfortable using data to provide sound factual recommendations.

· Proven track record of leading high-performance teams.

· Strong academic credentials, preferably an MBA

· Second language preferred

· C-suite outstanding communication skills

· Proven ability to succeed when working in a collaborative, cross-functional team environment with a strong ability to build relationships that help drive the brand agenda

· Experienced and comfortable influencing C-suite executives

· Comfortable in an influencing role and dealing with ambiguity.

· Demonstrated leadership and proactive problem-solving skills, managing complex team structures

· Ability to travel up to 30-60% within region and internationally, depending on business needsd

Your role will encompass responsibilities as part of the Management Drives Asia team as well as the MD Global Marketing team, contributing to regional sales and marketing efforts and aligning with global marketing strategies.

Global Marketing:

• Collaborate with the MDI Global Marketing team to align regional marketing strategies with global campaigns
• Develop and localize marketing materials, campaigns, and content tailored to the Asian market while adhering to global branding guidelines

APAC Marketing:

• Develop and execute the MD Asia marketing strategy to enhance brand awareness and positioning in the APAC region
• Manage digital marketing efforts, including social media campaigns, email marketing, search engine optimization, etc. to attract new partners and clients
• Organise and promote events, webinars, and workshops to showcase MD to potential partners and clients

APAC Sales:

• Identify and recruit new MD-certified partners (coaches, facilitators, and trainers) and corporate clients (HR teams, leadership teams) across Asia
• Build and manage relationships with key stakeholders, i.e. MD-certified partners and corporate partners
• Provide training and support to partners to ensure effective use of MD tools and services
• Prepare and deliver compelling sales presentations, proposals, and business cases for prospective clients
• Track and report on regional business development activities, including lead generation, sales conversion rates, and revenue growth

Consulting Director – SAP S/4HANA Specialist

Overview:

We are searching for a dynamic and visionary Consulting Director with deep expertise

in SAP S/4HANA to join our client. This leader will drive business growth, spearhead

transformative SAP engagements, and inspire a high-performing team. If you are

passionate about delivering impactful solutions and shaping the future of SAP services,

this role is your opportunity to make a significant difference.

Key Responsibilities:

• Strategic Advisory: Act as a trusted advisor to senior client executives, providing expert guidance on SAP S/4HANA Assessments, Implementations, and Application Management Services to achieve transformative outcomes.

• Revenue Leadership: Own pipeline management and drive consulting revenue, with a sharp focus on SAP S/4HANA services and project profitability.

• Team Leadership: Lead and mentor a matrix team of 10+ consultants, fostering professional growth, team utilization, and optimal resource allocation.

• Client Engagements: Oversee large-scale, complex SAP engagements, ensuring flawless execution and delivering measurable business value.

• Business Development: Develop and manage key client accounts, create compelling proposals, and secure new SAP projects to expand the firm’s footprint.

• Innovation Driver: Build a unique selling proposition (USP) and position the firm as a leader in SAP transformations within broader digital initiatives.

• Capability Building: Conduct workshops, events, and thought-leadership initiatives to enhance internal expertise and strengthen partnerships with SAP teams and partners.

Responsibilities in Detail:

• Craft and communicate actionable roadmaps, budgets, and investment proposals tailored to SAP transformation needs.

• Translate complex business challenges into innovative SAP solutions, showcasing the value of end-to-end SAP S/4HANA capabilities to C-suite executives.

• Lead seminars and strategic discussions that highlight the transformative potential of SAP S/4HANA.

• Collaborate seamlessly across cross-functional teams to integrate SAP within broader digital transformation strategies.

• Mentor team members to develop expertise in SAP S/4HANA best practices, fostering a culture of continuous learning and innovation.Required Skills and Qualifications:

• 10+ years of SAP consulting experience, with proven success in SAP S/4HANA implementations and international onsite projects.

• Demonstrated ability to lead complex projects with exceptional stakeholder management and project management skills.

• Expertise in SAP S/4HANA migration and a strong understanding of SAP licensing models.

• Track record of consistently achieving revenue targets.

• Outstanding communication, presentation, and problem-solving abilities.

Preferred Qualifications:

• An MBA or a Bachelor’s degree in a related field.

• Entrepreneurial mindset with a passion for innovation and strategic thinking.

• Proven ability to balance persuasion and collaboration in diverse team environments.

If you are a good match for the role above, please reach out to Ritu Chaudhari for a

confidential chat today at [email protected]

UEN: 201304702D

EAs: 14S7084 / R1109143

We are seeking a dynamic and visionary Group Marketing Director to lead the newly consolidated marketing division. This role is pivotal in aligning and integrating marketing strategies for both our premium retail and marketing expansion arms. The ideal candidate will be a strategic thinker with a proven track record in driving consumer engagement, optimizing marketing investments, and leading diverse teams to achieve both long-term and short-term brand objectives.

Key Responsibilities:

• Develop and implement integrated marketing strategies that align with the business objectives of both premium retail and marketing expansion divisions.
• Develop and manage the marketing budget, ensuring optimal allocation of resources to achieve strategic objectives.
• Monitor and analyze the effectiveness of marketing initiatives, adjusting strategies and investments as needed to maximize ROI.
• Drive synergy across marketing initiatives to maximize brand impact and investment efficiency.
• Identify emerging market trends and consumer insights to inform strategic decision-making and innovation. Implement innovative campaigns that engage consumers and drive brand loyalty across multiple channels.
• Collaborate with brand partners and principals, retail team, operations and other departments to ensure execution excellence.
• Lead and inspire a diverse team of marketing professionals, fostering a collaborative and high-performance culture.
• Prepare and present regular performance reports and recommendations to senior management.

Requirements/ skills:

• Minimum of 10 years of experience in marketing, with at least 5 years in a senior leadership role within a premium retail or marketing expansion environment.
• Proven experience in leading integrated marketing campaigns, managing large teams, and driving strategic initiatives.
• Demonstrated success in managing significant marketing budgets and delivering measurable results.
• Exceptional strategic thinking and problem-solving abilities.
• Strong leadership and team management skills, with a track record of building and leading high-performing teams.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Proficiency in data analysis and performance metrics to drive decision-making and optimize marketing efforts.

As a wholesale manager, you handle the daily operations of wholesale business effectively. This involves negotiating deals with suppliers, monitoring the distribution process, and developing strategies to improve sales. Below is a list of common responsibilities for a wholesale manager:

Negotiating with suppliers

Wholesale managers are responsible for negotiating deals with suppliers. You ensure that the purchased products are up to the company's quality standards and are acquired at the best possible prices.

Managing the distribution process

As part of your duties, you manage the distribution process. This means overseeing the warehousing and transportation of products, ensuring they reach retailers within agreed deadlines.

Developing sales strategies

You are also charged with developing effective sales strategies. It's your task to analyze market trends, identify potential clients, and devise plans to increase the company's sales and market share.

Summary

Responsible for the formation and implementation of the Food & Beverage annual business plan and medium term strategies, as well as establishing key performance objectives and plans to ensure the hotel meet its business targets and drives sustainable profitable growth.

Job Responsibilities

• Responsible for the conceptual and operational design of the restaurant and bar concepts in the Hotel.
• Be an active participant in the strategic marketing approach to ensure exposure the Food & Beverage of the Hotel.
• Create active strategies to maintain a strong social media capture.
• Daily monitoring of Food & Beverage performance and assume responsibility for its achievement.
• Leading the restaurants, bars and events team in proper expenses and cost control with required services and standards and monitoring the performance of all the outlets in this process.
• Proven track record in the ability to conceptualize, promote and deliver innovative promotional events.
• Overall responsibility of all operational components of the division to ensure efficiency and effectiveness of operations and maintain high standards of operations in all restaurants, bars and events.
• Drives high levels of guest satisfaction through the consistent execution of all brand standards, visible operational leadership, active trend analysis and hands-on interaction with guests and associates.
• Collaborate with the Executive Chef to continually review and refresh menu offerings as deemed by locality and region.
• Create an operational environment of education and empowerment that energizes the team to focus on guest preferences and aspirations, allowing for the creation of memorable guest experiences.
• Continuous focus on employee satisfaction and ensures continuous improvement action plans are executed effectively, and as need, with a focus on a team and succession planning culture.
• Cultivate a positive culture surrounding the guest feedback platform and formulate strategies to continually improve the guest experience.
• Cultivate a culture of exploring new strategies on how revenue streams can be developed.
• Create revolutionary new standards.
• Liaise with all outlet and kitchen management to improve service and product efficiency.
• To conduct regular hygiene audits in conjunction with the Executive Chef and Stewarding.
• Develop the Annual Department Business Plan and Financial Budget.
• Implement T&C activities within budgeted guidelines and time frame, controlling expenditure during the financial year.
• Ensure payroll for the department is run in accordance with statutory regulations and company guidelines.
• Facilitate the smooth running of the department through adequate supply of materials and equipment.
• Ensure that high level of food safety management and precautions with regards to the hotel food safety and hygiene standards (HACCP) are adhered to in the department.
• Be pro-active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards.
• Plan, develop and grow the food& beverage team through leadership, mentorship and coaching to fuel the growth of the team.
• Conduct departmental orientation; ensure that all new hires and existing colleagues are trained in the on-the-job training of the Food& Beverage Division.
• Collaborate with Talent & Culture team that lead to efficient and effective recruitment process and also the team in the education plans to increase colleagues’ knowledge and skills in service and culinary excellence.
• Lead and facilitate the performance review process for the division, adhering process schedule and follow up.
• Have regular brainstorming sessions that includes all colleagues to create a flow of new and ‘improved’ ideas.
• Be fully conversant with hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Perform other duties as directed by the management.

Qualifications / Requirements

• Minimum 5 years experience of similar capacity in the hospitality industry.
• Able to lead and motivate the team.
• Able to work under pressure.
• Possess good leadership and supervisory skills.
• Able to work in a fast paced environment, with a keen eye for quality control.

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• Location: Marine Terrace
• 5 Working Days [ Mon-Fri, 8.30am to - 5.30pm]
• Salary: $2600 - $3000

Responsibilities

• Develop, plan, coordinate, and implement planned daily programme and its activities
• Daily supervision, assisting and monitoring members in the various activities both outside or within the centre, and ensuring safety of all members and volunteers
• Purchase and preparation of daily tea breaks and lunch for members and volunteers
• Support and evaluate growth of members and to plan appropriate development plans for members based on their needs and abilities with inputs from internal stakeholders as well as to develop programmes to support the member in his/her achievement of PDP (personal development plan)
• Assess new members on their trial, identify their needs and potential, and to write post-trial evaluation report
• Carry out behaviour support plans
• Work with member’s families as required and to keep them updated regarding their child / ward progress
• Work with and train volunteers to better assist and engage members in their development
• Maintain administrative work such as daily attendance taking, records of daily programmes, temperature taking, monthly centre report, incident reports, etc.

Requirement

• Minimum O Levels / Diploma in related field
• At least 1 year of relevant experience
• Experience with special needs children is an advantage

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

About Elder Education Department:

The Department provides a gamut of active ageing programmes that reaches out to seniors in the community. To encourage seniors to maintain active lifestyles, the department offers a wide variety of programmes to promote lifelong learning, healthy living, social networking and inter-generational bonding. Their efforts to encourage seniors to adopt digital technology is a key thrust to give seniors more options – in the way they receive information and how they communicate with others. The department believes that learning never stops.

Responsibilities:

• Manage and organise in-venue/online courses for seniors
• Handle course enquiries and registration
• Logistics preparation
• Provide administrative support
• Other duties as assigned

Requirements:

• A Level / Diploma Holder
• Strong communication skills
• IT savvy
• Experience in coordinating and recruitment work preferred
• Able to multi-task & work independently with minimum supervision
• This role will need to manage both English and Mandarin courses. Proficiency in English and Mandarin is essential.
• This position is on contract basis

Work Location: Tiong Bahru

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Benefits

1. Competitive Compensation: Earn up to $3,500 basic salary, with overtime and variable bonuses to recognize your dedication.
2. Stable Schedule: Enjoy a structured 5-day work week, with overtime paid for occasional weekend duties.
3. Driving Experience with : Rolls Royce or Maserati in a professional, high-profile setting.
4. Professional Development: Enhance your skills while working in a role that values your expertise and attention to detail.

Job Description

We are looking for a reliable and experienced Personal Driver to support a Managing Director and their family. If you have a clean driving record, an eye for detail, and can confidently drive luxury vehicles, this is the role for you! As a key member of the household, you’ll help with driving, running errands, and maintaining the vehicles in impeccable condition.

Roles & Responsibilities

• Safely transport the employer and their family members to various destinations, including work, school, and social events.
• Ensure the vehicle is meticulously clean and in top-notch working condition by scheduling regular maintenance and inspections.
• Plan efficient routes, stay informed about traffic patterns, and make adjustments as needed to guarantee timely arrivals.
• Run errands as requested, such as shopping and deliveries, and assist with any other tasks as required by the employer.
• Maintain a professional and polished appearance, demonstrating exceptional communication and interpersonal skills.

Requirements

• Possess a valid Class 3 driver’s license with a clean driving history.
• At least 1 year of experience as a personal driver, chauffeur, or in a similar role.
• Deep knowledge of local roads, traffic patterns, and navigation tools.
• Willingness to work flexible hours, including weekends and holidays.
• Professional demeanor.

Additional Information

• Position: Personal Driver for Managing Director
• Working Days: 5 days a week (Monday to Friday, 8 am to 7 pm)
• Overtime: Paid for weekend work
• Compensation: Up to $3,500 basic salary + OT + Variable Bonus
• Location: Tanglin area
• Vehicles: Rolls Royce or Maserati (Note: Vehicle cannot be taken home)
• May need to take leave if the family is out of Singapore

• Print Art Director
• Working days & hours: 5 days, Monday - Friday
• Salary: SGD 3,500 - SGD 5,000
• Location: Outram Park / Harbourfront

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• Lead the print team and oversee development of work for consumer/corporate client campaigns and projects
• Conceptualising and proposing innovative print ideas (ATL/BTL)
• Oversee the day-to-day work of the design team and provide art direction guidance
• Experience work on several projects simultaneously

Requirements:

• Bachelor of Arts in Graphic Design, Fine Arts or equivalent from an accredited art/design school or university
• Min. of 3 years professional experience as an Art Director in print and design creative
• Proficient in all the Graphic Design software – Photoshop, Illustrator, InDesign, Freehand is preferably.
• Sound knowledge in print production process preferred

Programme Executive

• Working days: 5.5days
• Working Times: Monday - Friday (9am to 6pm) Saturday (9am -1pm)
• Working location: Eunos & Around Welfare Home *require to visit other welfare home for meetings
• Salary range: SGD 2600 - SGD 3000

Job Details

As a Programme Executive, you will be part of the Centralised Programme Coordination Team, and will be responsible for ensuring that programmes are delivered in a consistent, effective, and efficient manner that meet the required standards of relevant policies and regulations.

Job Responsibilities:

• Coordinate the implementation of programmes across different facilities, ensuring that they are delivered in a consistent, effective, and efficient manner
• Ensure that programmes meet the required standards and achieve the desired outcomes of client engagement
• Work closely with facility staff to develop and implement programme plans
• Monitor and evaluate programme performance, and make recommendations for improvements as needed
• Facilitate communication and collaboration between facility staff, programme participants, and other stakeholders.
• Manage programme budgets and resources

Job Requirements

• Experience in programme coordination, preferably in a social service or healthcare setting
• Relevant working experience in healthcare or social service sector

☎️ Whatsapp +6588278652 (Hym)

Goh Hym Yien Reg No: R24121939

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Deputy Director (International Relations & Outreach Department)

[What the role is]

As Deputy Director, International Relations & Outreach, you will work in close partnership with other divisions within the Meteorological Service Singapore (MSS) and National Environment Agency, government agencies and key partners to advance Singapore’s interests in international meteorology through strategic cooperation and profiling of MSS’, as well as drive the publicity/marketing communications and event management efforts of MSS.

What you will be working on]

The job scope will include but not limited to the following:

• Formulate strategy to shape agenda at multilateral fora and influence outcomes, and improve MSS’ standing in the international meteorological community.
• Oversee MSS’ representation and participation at multilateral fora to ensure alignment with MSS’ strategic interests and track progress in terms of accomplishments and contributions to evaluate MSS’ representation.
• Develop plans to garner support from relevant bodies e.g. ASEAN Member States on initiatives that are of interest to MSS
• Initiate and manage MSS’ public communications initiatives aimed at educating members of the public about the work of MSS
• Supervise the coordination of local, regional and international events e.g. schools visits and regional/ international events hosted by MSS
• Support MSS divisions on the production of publications such as newsletters
• Work with the divisions in MSS to generate multimedia content intended for online platforms e.g. LinkedIn
• Ensure a coherent and consistent communications effort within MSS
• Supervise a team of officers

[What we are looking for]

The job might be for you if you possess the following:

• At least 10 - 12 years of relevant work experience, with 5 years spent in a team leadership position
• Sound understanding of foreign diplomacy, processes and dynamics in bilateral and multilateral settings
• Excellent verbal and written communication skills, with an eye for detail
• Strong planning and organisational skills
• Able to multi-task well and possesses a sense of urgency
• Commitment to a high standard of service delivery
• A good team player

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to Careers@Gov at:

https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-CHANGI-METEOROLOGICAL-STATION/Deputy-Director--International-Relations---Outreach-Department-_JR-10000035537

Job Responsibilities:

· Point of contact/subject matter for credit products

· Keeping abreast of latest market/benefit trends and meeting client’s expectations

· Managing of programs across Asia Pacific region and ensuring benefits are well communicated

· Liaising with stakeholders and internal teams in developing and exploring revenue opportunities via various platforms

· Adhoc tasks and projects as assigned

Job Requirements

· Minimum Degree in a related discipline

· Minimum 8 years of relevant experience

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to [email protected]

Attention to Joseph Koh Wei Jie (R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

• Supervising, mentoring and managing a small group of managers
• Maintaining relationships with clients, partners and other stakeholders
• Managing the profits and losses of the organization or a specific division
• Developing goals and initiatives to direct the company’s course
• Guiding managers on implementing company initiatives and policies
• Evaluating company processes and procedures to solve issues within them
• Ensuring business operations are implemented based on established procedures
• Maintaining regulatory records and paperwork

UWCSEA is seeking Deputy Directors of Residential Life to join us in April 2025. Candidates who are available from August 2025 will also be considered.

We are currently seeking a Deputy Director of Residential Life - East Campus. The Deputy Director of Residential Life (Campus) oversees operational and pastoral matters for the campus boarding community, reporting to the Director of Residential Life (College) and Head of Campus on each campus. They will maintain and enhance our strong and supportive residential culture of 170 students (East) from grades 8 to 12, leading a campus team of residential houseparents, non-residential assistant houseparents and boarding support staff. The Deputy Director of Residential Life will work with other pastoral, academic and support teams across the College to ensure high standards of care for our residential students. The Deputy Director of Residential Life will be a member of the extended Campus Leadership Team as well as act as one of the Designated Safeguarding Leads for the boarding students.

This is an exciting time to join the residential communities on East campus as they build on strong foundations and innovate in the areas of best practice in duty of care, pastoral care and transitions care for our boarding communities. The initial contract is for a three-year period, subject to review of the College residential life structure and organisation. This is a non-teaching role.

Main Responsibilities

• Work with the Director of Residential Life (College) and the Head of Campus to promote and implement the UWC Mission and Values across the boarding community through the residential life programme
• Work with the Director of Residential Life (College) and the Deputy Director of Residential Life on the other campus to develop and implement boarding policies, protocols and a residential life programme to ensure the highest standards of safeguarding, pastoral care and duty of care in a Singapore and UWC context within the strategy and policies of the College
• Oversee the day-to-day operations of the boarding houses and the interactions with the wider College community
• Oversee the pastoral support programmes in place for boarding students and their families
• Lead and mentor a team of boarding staff, fostering a collaborative culture based on trust and respect
• Foster a positive community culture for boarding students, staff and their families
• Ensure the highest standards of food provision, medical provision, safety and safeguarding for the boarding community, working with the relevant College Departments and service providers in this regard
• Work with the academic teams in the College to provide an integrated and supportive academic and pastoral experience for students resident on campus
• Carry out supervisory and pastoral duties according to the duty roster as appropriate
• Assist with any other duties, tasks or jobs with similar levels of responsibility and complexity to the assigned job grade as may be reasonably requested by the line manager and/or the College

This list of responsibilities is not intended to be exhaustive but to highlight a number of the major responsibilities of the post.

Person Specifications

Qualifications

• A tertiary qualification in a field related to Boarding, Education or Counselling is required. If a candidate has a tertiary qualification in another area, s/he should have worked in Boarding in a position of leadership for at least three years.
• All candidates should have a valid first aid certificate and a boarding “Duty of Care” certification; however, these can be obtained within the first three months of employment.

Experience

• All candidates should have worked in Boarding / residential communities for at least 5 years with at least 3 years experience of leading teams in a residential or educational setting
• Demonstrated staff and student leadership and a record of success in leading young people and colleagues
• Demonstrated success in providing pastoral care for students in a residential environment
• Demonstrated success in working with adolescents and their families
• Demonstrated success in working in a diverse community, including students from African, Central/South American and Asia Pacific backgrounds
• Demonstrated success in meeting deadlines and following procedures
• Demonstrated success in project management and working with teams to effectively manage projects
• Demonstrated success in mentoring colleagues and creating a collaborative culture

Skills

• A clear commitment to the UWCSEA values in both personal and professional life
• Personal qualities of integrity, kindness, compassion and warmth
• Demonstrated understanding of and commitment to the capacity required for the demands of a 24-hour residential community
• Demonstrated understanding of the organisational and operational practices appropriate to the position
• Strong evidence of a collaborative and communicative approach with colleagues and teams with the ability to inspire and mentor others
• Strong evidence of the understanding of the developmental and support needs of adolescents and young adults in transition
• Strong evidence of cultural competence in a diverse international setting
• Strong evidence of effective written and spoken communication skills, with the ability to communicate in languages other than English an advantage
• Strong evidence of the ability to uphold legal and safeguarding requirements for residential communities

Application

The UWC Mission is to make education a force to unite people, nations and culture for peace and a sustainable future. We are committed to creating a community in which all members feel safe and secure, and know that their authentic selves and individual differences are accepted with respect and care. At UWCSEA, we acknowledge that diversity, equity, inclusion and justice (DEIJ) is an ongoing and evolving process and strive to create and sustain a sense of belonging for all members of our community, past, present and future. All qualified applicants, including those who identify as a part of marginalized group(s) and individuals with (dis)abilities are all encouraged to apply. Our school is committed to safeguarding and promoting the welfare of all the students in our care and expects all applicants to share this commitment. We follow safe recruitment practices and all appointments are subject to interview, satisfactory references, identity and criminal record checks.

UWCSEA is seeking Deputy Director of Residential Life to join us in April 2025. Candidates who are available from August 2025 will also be considered.

We are currently seeking a Deputy Director of Residential Life - Dover Campus. The Deputy Director of Residential Life (Campus) oversees operational and pastoral matters for the campus boarding community, reporting to the Director of Residential Life (College) and Head of Campus on each campus. They will maintain and enhance our strong and supportive residential culture of 190 students (Dover) from grades 8 to 12, leading a campus team of residential houseparents, non-residential assistant houseparents and boarding support staff. The Deputy Director of Residential Life will work with other pastoral, academic and support teams across the College to ensure high standards of care for our residential students. The Deputy Director of Residential Life will be a member of the extended Campus Leadership Team as well as act as one of the Designated Safeguarding Leads for the boarding students.

This is an exciting time to join the residential communities on Dover campus as they build on strong foundations and innovate in the areas of best practice in duty of care, pastoral care and transitions care for our boarding communities. The initial contract is for a three-year period, subject to review of the College residential life structure and organisation. This is a non-teaching role.

Main Responsibilities

• Work with the Director of Residential Life (College) and the Head of Campus to promote and implement the UWC Mission and Values across the boarding community through the residential life programme
• Work with the Director of Residential Life (College) and the Deputy Director of Residential Life on the other campus to develop and implement boarding policies, protocols and a residential life programme to ensure the highest standards of safeguarding, pastoral care and duty of care in a Singapore and UWC context within the strategy and policies of the College
• Oversee the day-to-day operations of the boarding houses and the interactions with the wider College community
• Oversee the pastoral support programmes in place for boarding students and their families
• Lead and mentor a team of boarding staff, fostering a collaborative culture based on trust and respect
• Foster a positive community culture for boarding students, staff and their families
• Ensure the highest standards of food provision, medical provision, safety and safeguarding for the boarding community, working with the relevant College Departments and service providers in this regard
• Work with the academic teams in the College to provide an integrated and supportive academic and pastoral experience for students resident on campus
• Carry out supervisory and pastoral duties according to the duty roster as appropriate
• Assist with any other duties, tasks or jobs with similar levels of responsibility and complexity to the assigned job grade as may be reasonably requested by the line manager and/or the College

This list of responsibilities is not intended to be exhaustive but to highlight a number of the major responsibilities of the post.

Person Specifications

Qualifications

• A tertiary qualification in a field related to Boarding, Education or Counselling is required. If a candidate has a tertiary qualification in another area, s/he should have worked in Boarding in a position of leadership for at least three years.
• All candidates should have a valid first aid certificate and a boarding “Duty of Care” certification; however, these can be obtained within the first three months of employment.

Experience

• All candidates should have worked in Boarding / residential communities for at least 5 years with at least 3 years experience of leading teams in a residential or educational setting
• Demonstrated staff and student leadership and a record of success in leading young people and colleagues
• Demonstrated success in providing pastoral care for students in a residential environment
• Demonstrated success in working with adolescents and their families
• Demonstrated success in working in a diverse community, including students from African, Central/South American and Asia Pacific backgrounds
• Demonstrated success in meeting deadlines and following procedures
• Demonstrated success in project management and working with teams to effectively manage projects
• Demonstrated success in mentoring colleagues and creating a collaborative culture

Skills

• A clear commitment to the UWCSEA values in both personal and professional life
• Personal qualities of integrity, kindness, compassion and warmth
• Demonstrated understanding of and commitment to the capacity required for the demands of a 24-hour residential community
• Demonstrated understanding of the organisational and operational practices appropriate to the position
• Strong evidence of a collaborative and communicative approach with colleagues and teams with the ability to inspire and mentor others
• Strong evidence of the understanding of the developmental and support needs of adolescents and young adults in transition
• Strong evidence of cultural competence in a diverse international setting
• Strong evidence of effective written and spoken communication skills, with the ability to communicate in languages other than English an advantage
• Strong evidence of the ability to uphold legal and safeguarding requirements for residential communities

Application

The UWC Mission is to make education a force to unite people, nations and culture for peace and a sustainable future. We are committed to creating a community in which all members feel safe and secure, and know that their authentic selves and individual differences are accepted with respect and care. At UWCSEA, we acknowledge that diversity, equity, inclusion and justice (DEIJ) is an ongoing and evolving process and strive to create and sustain a sense of belonging for all members of our community, past, present and future. All qualified applicants, including those who identify as a part of marginalized group(s) and individuals with (dis)abilities are all encouraged to apply. Our school is committed to safeguarding and promoting the welfare of all the students in our care and expects all applicants to share this commitment. We follow safe recruitment practices and all appointments are subject to interview, satisfactory references, identity and criminal record checks.

• Handle project applications, claims, and reports.
• Create and manage publicity materials.
• Maintain databases and generate reports.
• Assist with meetings and other admin tasks.
• Support additional duties as assigned.

Requirements:

• Minimum Dip/Deg in Business with at least 3 years of relevant working experience.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

About the Role

Our Forensic Litigation and Consulting segment in Singapore provides multinational corporations, legal counsel, financial institutions, and other organizations with information required to make well-informed business decisions. Our team is retained to advise in multi-jurisdictional business transactions and investments, regulatory inquiries, compliance issues and are involved in complex, global, and high-profile litigation, arbitration, and investigation. We combine end-to-end risk advisory, investigative, and disputes expertise to deliver holistic solutions for our clients.

Specifically, the Business Intelligence team conducts research and investigations to uncover actionable intelligence and performs value-added analysis to help decision-makers address and mitigate risk, protect assets, and make informed investment decisions to maximize opportunities.

Our experts conduct independent investigations to help clients resolve a variety of issues, including:

• Due diligence for mergers and acquisitions, joint ventures and cross-border transactions
• Anti-bribery and foreign corruption (FCPA / UK Bribery Act) investigations and risk assessments
• Strategic intelligence
• Pre-market entry support
• Political risk analysis
• Assets searches
• Vendor screening & assessment programs
• Whistleblower allegations
• Fraud risk assessments
• Litigation and compliance support

Position Summary

As a Director in the team, you will be required to take a leading and proactive role in drafting scopes of work designed to achieve engagement objectives, manage engagement teams, and ensure that our work is executed efficiently and effectively. The position requires a highly motivated problem solver with solid analytical ability, strong organizational skills, and a desire to advance within the organization.

You will have the ability to work autonomously, while keeping the engagement leader informed of project progress. You will provide coaching to junior team members, listen to others’ input and accept coaching from peers and senior team members.

Your responsibilities will also include business development and achieving client satisfaction in all aspects of the client relationship and a high level of professional service in every element of the business.

What You’ll Do:

Reporting to the Singapore-based Senior Managing Director, your responsibilities will include the following:

• Ensure the efficient management of complex assignments throughout Asia including the writing and submitting of proposals and reports, and supervision of all services related to the assignment (in house research and analysis, field work, etc).
• Maintain and further expand subject-matter expertise and deep knowledge of business-politics landscapes in Asia, particularly mainland China and Southeast Asia.
• Contribute to the maintenance and expansion of FTI’s human source network.
• Proactive identification of new sources of information, research tools and approaches, as well as managing of these resources to achieve high quality and cost effectiveness.
• Develop the business by promoting the company, identifying new clients and generating opportunities through marketing initiatives.
• Achieve client satisfaction in all aspects of the client relationship and a high level of professional service in every element of the business.
• Proactively identify new sources of information, including research tools and human sources, as well as managing of these resources, to achieve high quality and cost effectiveness.
• Develop and maintain effective relationships between the different business practices and offices, including operational support as required.

Basic Qualifications

• Minimum of 6-8 years investigative experience in business intelligence, investigative due diligence, and corporate investigations; candidates with more experience will be considered at Senior Director level.
• A first or upper-second honors degree or higher, with evidence of continued professional or vocational learning.
• In-depth industry knowledge and investigation experience gained from a professional services environment.
• Excellent understanding of the complexities of economic, regulatory, political and security matters and their effect on the business environment within Asia.
• Prior international work experience/travel or experience working as part of a global dispersed and diversified team is an advantage.
• Proven ability in a business development role and a history of bringing in new clients and generating revenue is preferred.
• Flexible team player with demonstrable experience in managing and prioritizing a demanding workload, and to undertake any task (regardless of its complexity or level of challenge) in order to ensure that an assignment is completed within a fast-paced and dynamic operational setting.
• Strong leadership skills with a minimum of 2 years’ experience in a supervisory position.
• Strong oral and written communication skills essential. Second regional language sought (e.g. a working knowledge of Southeast Asian languages an advantage).
• Travel may be required to clients and to FTI office(s) within the Asia-Pacific region.
• Candidate with more experience in Business development and revenue generation may be considered as Senior Director.

Our client is seeking a Programme Manager to develop and uphold project management standards, processes, and best practices, ensuring the effective execution of the programme. This includes planning a comprehensive engagement strategy, setting objectives, defining policies, and managing fund.

The role requires conducting in-depth analysis and collaborating with cross-functional teams to generate insights that inform the planning of work streams to achieve target outcomes. You should have the ability to identify interdependencies, foresee operational challenges across all aspects of the programme, and create strategic solutions to address them effectively.

Role and Responsibilities

• Expected to manage single facility set-up independently or to be part of team supporting other departments/ entities
• Overall programme manager for IT implementation
• Ensure overall programme delivery on time and on budget
• Provide oversight and governance on budget utilization (by each IT project teams)
• Update and report the progress of the programme at regular interval to management
• Liaise between building infrastructure and IT teams
  
  
• Work with various users, multiple project teams, external parties to ensure site and infrastructure readiness for deployment and verification
  
  
• Manage dependencies between IT projects and building development project
• Manage risk to ensure success of projects
• Manage variance order and status reporting to stakeholders

Requirements

• Degree in Computer Science, Computer Engineering or equivalent with 5 years or more working experience
• Effective Leadership, interpersonal and communication skills
• Strong analytical skills and ability to work independently.
• Strong domain knowledge of healthcare sector is an added advantage.
• Good knowledge of techniques for planning, monitoring and controlling programmes/projects
• The ability to find ways of solving or pre-empting problems

Only shortlisted candidates will be responded to, if you do not receive a response within 14 days, please accept this as a notification that you have not been shortlisted.

Morgan McKinley Pte Ltd

EA Licence No: 11C5502

EAP Registration No: R1876670

Job Scope:

Programme and operational support

• Liaison with 2 external vendors on tracker distribution operations and logistical needs e.g. monitoring stock inventory levels, resolving operational/customer care issues that are escalated
• Perform reconciliation of tracker issuance numbers, conduct investigations and rectifications on errors or discrepancies, and update record keeping ensuring 100% accuracy
• Update key monitoring statistics, such as issuance numbers, appointment related datasets, utilisation rate of fitness wearables on a weekly or monthly basis for reporting
• Ensure timely submission of documentation and reports by client vendors on a daily, weekly, or monthly basis as required.
• Conduct monitoring on vendors’ performance indicators and follow-up on non-compliance or non-performing areas
• Assist in contract management matters, including billing and budget tracking matters
• Work with internal and external stakeholders to develop, update and enhance Standard Operating Process (SOPs) and Frequently Asked Questions (FAQs) to resolve operational issues so as to increase efficiency and improve customer journey
• Coordination and basic secretariat support for biweekly meetings with internal and external stakeholders
• Perform on-site audits or checks on the operations and processes, if required

General administrative support

• General administrative work such as data entry and record keeping as assigned or required by the department. This may include customer care operations.
• On a to-need and ad-hoc basis, to support on-site operations for client programmes (e.g. mass fitness wearable distribution events)

Working Arrangement:

Location: Outram Park

Contract Duration: 6 Months

Job Requirements:

• Good excel skills
• Meticulous and comfortable working with numbers
• Operation work experience

EA License No.: 96C4864

Reg. No.: R22110485

About Us: Muslimin Trust Fund Association (MTFA) is a rapidly growing nonprofit organisation dedicated to serving the underprivilege community in Singapore. Established with the aim of providing financial assistance and support to Muslims in need, MTFA focuses on various areas such as education, healthcare, welfare, and social services. As our organisation continues to expand, we are committed to making a positive impact in the lives of those we serve.

Responsibilities

Programme Management:

• Liaise with external organizers/member of public for residents’ events / activities
• Plan and organize events/activities for residents during school holiday periods and weekends
• Update events listing every week.
• In-charge of RAMS & AAR for required activities
• Prepare monthly & quarterly reports on list of events for MTFA Council meetings & MSF submission
• Coordinate in-house and outdoor events / activities
• Oversee to the coordination of both DIO happenings; they are to be consulted with regards to slotting/changing new plans.
• Work alongside with WO & CWs on scheduling intervention programme i.e. groupwork/bespoken therapeutic sessions etc.
• Work with education unit on programmes.
• Responsible in sourcing intervention programmes / support services for both children and families.
• Identify existing resources (FSCs, SSA services, assistance programmes, social welfare initiatives, etc.) and upload info to a shared folder for HGs to access.

Community Development:

• Develop and execute the volunteer management system in line with MTFA’s vision and mission.
• Project requirements for volunteers and develop the volunteer recruitment and retention strategy.
• Evaluate, enhance and implement volunteer management policies and processes (e.g. volunteer training, development, recognition, engagement).
• Develop risk mitigation measures and a volunteer continuity plan.
• Conduct volunteer data analysis.
• Develop collaborations with community stakeholders and corporate partners for volunteering opportunities.
• Identify emerging approaches in volunteer management and evaluate volunteerism trends and impact which will value add to the volunteer engagement strategies and approaches.
• Establish a reliable pool of long-term volunteers to support MTFA in its various programmes, initiatives and events.

Candidate Requirements

• Diploma or Degree in any field with 2-3 years of relevant experience in programme management, volunteer management and event management, preferably in a charitable/non-profit organisation.
• Possess an excellent interpersonal skills (both written & spoken)
• Good organizational & event/programme management skills
• Resilient and able to work both independently and with the management team.
• Resourceful, adaptable and able to multitask under given deadlines/timelines.
• Able to build & maintain work relationships with existing and new stakeholders/partners.
• Able to work on weekends on certain occasions during programmes or events (off-in-lieu will be given accordingly).

Our Benefits

• Meals and Refreshments: All employees may take meals and refreshments served by the MTFA kitchens.
• Healthcare: Medical and Dental Coverage
• Time Off: Paid leave, including Vacation, Medical, Marriage and Birthday Leave
• Learning Opportunities: Access training and development programs to boost your skills and career.
• Team Fun: Join in on yearly retreats and monthly team bonding activities.

Job Description

• Manage the Flat Glass Business in the Asia Pacific region and other regions
• Develop and implement sales strategies in target markets and lead department heads in executing them
• Give direction and set specific objective to be achieved.
• Plan and execute capacity allocation of products in the Asia Pacific region in collaboration with suppliers.
• Establish differentiation of business by products, sales & marketing and services (especially for value added products) to cater to specific market needs.
• Monitor and analyse SEA trends, improvise strategies to ensure targets are met.
• Formulate and implement business activities (eg. Sales, Marketing, R&D, Manufacturing, Logistics, People Management) in the Asia Pacific region and other regions based on Headquarters’ business direction.
• Lead and monitor the team across various locations. Foster a culture of continuous improvement
• Prepare monthly management reports for Japan Headquarters
• Establish annual budgets and monitor income and expenses
• Negotiate price and volume with suppliers and customers.
• Ensure that the above activities and systems comply with Japan Headquarters’ requirements

Job Requirements

• Fluent in Japanese (Level N1) to communicate with Japan Headquarters and other overseas offices
• Bachelor’s Degree in Business or related fields
• At least 15 years of regional managerial experience, such as in Sales, Marketing and Project Management, Manufacturing in the Glass Business
• At least 2 years of experience in a top management position
• Deep understanding of and experience in strategy formulation, policy deployment and management systems (eg. Sales, Marketing, R&D, Manufacturing, Logistics, Accounting and Organizational)
• Extensive knowledge of Glass markets, key players, competitors, business models, products and technology
• Broad understanding of business trends and technical requirements of different countries
• Considerable knowledge of high value added Glass products and their markets
• Company & Project Management skills
• Diversified regional network of manufacturers and customers
• Effective interpersonal and communication skills, comfortable with interacting with people of diverse cultural backgrounds
• Strong analytical, organising, negotiation, project & team management and supervisory skills

Responsibilities:

• Handle customers needs with the best of abilities to design & create hairstyle, provide hair scalp treatment, single hair color & double hair color, mud treatment, re-bonding, head spa, bleach hair, shampoo & blow
• Handle equipment in the salon
• Oversees and manages salon inventory, involve in salon promotions, events & roadshow
• Create & enhances a good relationship with the customers and keep track of their appointments
• Excellent knowledge of the beauty therapy industry and always have an up-to-date skill set
• Provide professional training to new staff
• Ability to deal with difficult salon situations such as client complaints

Qualifications & Requirements

• Possess professional skills in hairstyling
• Possess hairstyling certifications backed by accredited schools
• Relevant experience in the beauty industry
• Knowledgeable in the different hair types
• Self-motivated and able to multitask
• Possess excellent communication & interpersonal skills
• Presentable with professional skills
• Self-motivated and able to multi-tasks
• Confident and dynamic personality

Reporting to the Director, the Assistant Director leads a team in planning and operationalizing programs, including marketing for the Hua Mei Training Academy under Tsao Foundation. He/she will engage various stakeholders including faculty/trainers for effective delivery of offerings; end users for appropriate application of knowledge learnt; development team through regular portfolio viability review exercise which will eventually lead towards implementable business opportunities.

The Assistant Director will be the driver for establishing rapport and building strong relationship with key partners for advocacy purposes and participating in other continuous improvement projects for business sustainable growth and development to serve the ultimate stakeholders relevantly and timely.

Responsibilities:

Business Development / Marketing

• Market new and existing programs, plan and manage attachment programs from external institutions
• Participate in networking, sharing and collaboration with professional teams from various sectors to identify and develop new training needs and initiatives
• Work with Director to reinforce the Training Academy’s branding through marketing and delivering consistent quality programs

Programme Management

• Lead the operations of the Training Academy to ensure compliance with government funding requirements such as SSG, AIC, C3A, NSA and CPE guidelines and any other government bodies.
• Lead and manage the Organisation’s academic programmes (e.g. nursing, gerontology, counselling etc.), corporate workshops and community talks
• Ensure the smooth operations of end-to-end programme execution and delivery from planning course schedule, recruit, execution to graduation
• Coordinate with trainers or lecturers to contribute their creative, professional expertise, talents and skills to deliver quality and relevant training courses

Operations

• Preparation and consolidation of reports based on internal (Management) and external (CPE, SSG, AIC, NSA, Funding Projects) requirement.
• Familiar with TPGateway platform and TMS.
• Manage appeal process, grievances and complaints
• Manage Audit process from government bodies e.g. CPE, SSG, AIC, NSA
• Plan and develop appropriate systems and procedures for the effective administration of programs
• Oversee the calendar of training activities and ensure smooth admin and delivery of programs
• Oversee the co-ordination of training logistics and placement activities for programs through interface with clients, training partners and trainers to ensure operational requirements of the Organisation and clients are met
• Participate in strategic planning and facilitate planning sessions through providing the team with pertinent information and analysis
• Recommend appropriate marketing strategies to meet operational goals and participate in planning and implementing marketing plans
• Assist the Director with budget development and draft application and proposals for submission to funding authorities to maximize grants
• Establish good relations with government and statutory board and corporate clients to promote programs
• Confer with clients on their training requirements; to review and provide feedback to fine- tune course curriculum together with Development team
• Responsible for proper documentation of contracts with clients and trainers and ensure timely and accurate maintenance of statistical records & reports
• Ensure current and accurate maintenance of client database, training catalogue, email alert on relevant websites and other social media platforms, etc.
• Oversee the organization of resource materials such as training manuals, reference library, evaluation procedures, training materials and aids, publicity materials etc.
• Promote and recommend quality service standards with a view to continuous improvement, and participate in improvement projects
• Organise and participate in activities or outreach projects - internal or joint, that promotes the Organisation’s cause and mission

People Management

• Provide leadership to teams, and develop them through staff engagement, providing learning and coaching.
• Develop and maintain a culture that facilitates effective performance of staff through clearly established individual responsibilities and objectives.
• Establish key performance indicators to assess and regulate performance so that objectives are met.
• Responsible for selection, professional development and performance evaluation of staff, bearing in mind, recognition and career progression, as and when appropriate to be addressed.
• Ensure compliance to HR policies and guidelines.

Requirements:

• Degree in Business/Marketing or related eg. Learning and Development
• Minimum 5-7 years of working experience in an educational institution
• Experience and good knowledge in WSQ programmes
• Experience in liaising with government agencies
• Competent in business development and communication skills
• Have good knowledge of learning and development for adult learners.

The Head/Snr Dir of Technology Innovation & Delivery is pivotal to Singtel Singapore’s vision and aspiration to shape and transform its business and operations, to digitise the business supporting capabilities and streamline operations for greater efficiencies, delivering a distinct and unique customer experience through developing and delivering innovative design led solutions and features across all customer touchpoints within app, web, retail and care, building core capabilities such as extension of payment services and seamless login.

Make an Impact by:

Digitalization and Design experience

• Work with key business and IT stakeholders to understand, shape and prioritize demand for digitalization, providing advice on technical tradeoffs and recommendation.
• This role also leads and manage the agile and hybrid squads to deliver digitalization projects, managing the following teams in driving business enablement objectives.
• Manage the Squads setup & digital projects prioritization, centralized demand management, Release Council & Management, Project planning and governance.
• Conduct deep research on platform and functionality feasibility, adopting quality and design led approach for all project delivery.
• Develop and maintain the IDS project portfolio plan including tech refresh, onboarding of new technology.
• Manage escalations from the business and customers and drive resolution.
• Report and review the performance of the project portfolio on a regular basis with the business.
• Maintain oversight of production systems performance and drive accountability to ensure systems perform in accordance with service level agreements.
• Provide a review and control point for project initiation, execution and quality assurance.
• Accountable for governance and escalations of change project delivery including financials, scope and vendors.
• Undertake demand management planning with the business unit.

Operations and Testing

• Manage all app and web system related business support configurations such as web operations, promotions to drive effective/ efficient enablement of Digital Marketing.
• Manage platforms’ hardware and system store setup, system troubleshooting and resolution.
• Manage all IDS platform configuration and support including integration to IT BSS/ Networks.
• Joint ownership with Business and IT for quality assurance matters pertaining to system support and project deliveries. Includes adherence to stringent UAT testing protocols, formalised post deployment sanity testing procedures.
• Develop technology such as AI, RPA with ChatGPT and Voicebot to increase operational optimization for enhanced customer experience.

Business Development

• Support strategic projects and initiatives with technical evaluation on product/platform features and functionality.
• Forge solution synergies between core business and regional strategic initiatives such as rewards.
• Work with external and internal partners in aligning short to long term technical goals on strategic initiatives.
• Provide technical requirements to partners/vendors based on strategic project needs
• Negotiate with partners and vendors on product/platform/feature costing and terms of service engagement.
• Jointly provide consult with IT to CEO, IDS business leaders and Partners on technical feasibility of solutions for strategic projects.

Skills for Success:

• Possess Degree in IT, Business or Electrical Engineering.
• A seasoned executive with more than 15 years’ experience in leading the product and digital innovation across a digital consumer/ enterprise business.
• Proven track record for delivering challenging financial and operational targets.
• Strong operational background on Telco or E-commerce systems and landscape.
• Strong commercial/strategic understanding of the consumer market including ability to review complex business case models.
• Strong knowledge of digitalization and AI.
• Though-leader in Cloud and AI technologies.
• Be an “Experience Leader” and stakeholder management experience across the larger organization and across the regional associates.
• Strong ability to influence external parties, such as ecosystem partners and channel partners

Rewards that Go Beyond

• Hybrid work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!