The role requires someone with experience in developing the company's strategies and providing strategic advice to various organizational leaders and helping the company achieve its goals.

The Managing Director sets the vision, strategy, and objectives for the company spanning from short term plan to long-term. Will need to work closely with the entire organisation to ensure all team members understand and work towards achieving these goals.

Looking for someone with Leadership quality that can motivate and fuide the company to higher growth. The person needs to make tough decisions with the available information and handling crises.

The person needs to develops and initiates revenue growth strategies. Leads the team to meet and exceed goals and objectives. Oversees all the division and directly manages senior managers. Presents strategies and results to executives, the board, and other stakeholders.

The person has to be confident and provide clear direction when delegate issues (not tasks).

The person should support open communication within the organisation and willing to invest time in people development and give credit to team whenever possible.

• Develops and initiates revenue growth strategies
• Leads the company to meet goals
• Manages senior managers
• Present to board of directors and stakeholders
• Act within powers.
• Promote the success of the company.
• Exercise independent judgment.
• Exercise reasonable care, skill and diligence.
• Avoid conflicts of interest (a conflict situation)
• Declare interests in proposed or existing transactions or arrangements with the company.
• Strong communication skills

Responsible for the overall performance of the designated department / accounts, delivering consistent financial growth through sustainable business strategies and operational excellence in tandem with the growth strategy of the Company. As a top management representative of the Company, continuously build strategic client relationships (new and existing), drive a high performing and stable team and promote cross collaboration with other departments.

Reporting Line

Director

Responsibilities

Overall: To grow your business(es) profitably and leave it (them) in better

shape than when you took them over.

To grow existing businesses to full potential, in addition to expanding and launching new disciplines. Key is to drive revenue and profit growth by maintaining high conversion rates.

The key responsibilities are

- Profit

• Responsible to operating profit level for designated business units / teams

- Business Development

• Maintaining our client contact network
• Assist Managers and teams in key account development
• Lead client presentations / proposals, pitching for PSAs
• New business development initiatives
• Lead in Account Management focus across all Michael Page disciplines, locations ie build strong relationships
• Driving appropriate activity levels

- People

• Be seen as the “centre of excellence” for day to day recruitment issues
• Communicate team vision and goals
• Provide support, guidance, expertise to managers and consultants
• Manage headcount
• Manager, consultant feedback, training and development needs
• Training of staff + mapping out their career paths

- Support / Business Management

• Ensure that monthly processes / procedures are actioned by Managers
• Develop effective working relationships with Group Services functions

- Marketing / Advertising

• Ensure teams implement / execute annual divisional marketing and advertising plan
• Actively involved in client entertainment, luncheons, seminars, networking forums

- Budgeting / Business Planning

• In conjunction with Director, responsible for putting together annual budget for area of responsibility
• Design a structured business plan & communicate it to the team

- Recruitment / Consulting

• Actively involved in doing senior executive level recruitment assignments, selling retainers, etc
• attend monthly Board meeting as required
• other projects as required by your Director

Key Performance Areas

- Financial

• Year on year revenue / profit performance
• Revenue / profit performance against budget and quarterly reforecasts.
• Cost control
• Level of client paid advertising (print and online)
• Productivity - increasing revenue per fee earner
• Maintaining / increasing permanent fees levels
• Contracting (where relevant)
• Maintaining / increasing number of temps / contractors
• Maintaining / increasing margins

- People

• Centre of excellence on day-to-day recruitment issues
• Maintaining low staff turnover
• Career and succession planning within the team
• Internal relationships with other divisions, offices, functions, international operations
• Generate a high level of passion, energy & enthusiasm
• Demonstrate absolute integrity and ethics in all activities
• To ensure each member of the team feels valued. Ensure they have work and meaning in the career with Michael Page

- General

• Promotion of company vision, values and culture
• Ambassador for the business
• Promoting a quality approach in everything we do
• Contribution at board meetings

Contact

Junie Lim (Lic No: R1770586/ EA no:18S9099)

Phone number

+65 6416 9864

Michael Page International Pte Ltd | Registration No. 199804751N

Supervises the creative process of large-scale design projects for some of the most renowned consumer brands in the world. Directs and supports the projects on various levels, from hands-on design to brand leadership and project management. Works directly with clients to understand the project scope and to deliver stunning and inspiring design beyond expectations. Mentors Senior and Junior Designers to ensure healthy growth and learning path for all. Assists in developing and implementing key design processes while supporting NiCE offices globally, as requested by Senior Directors. Superior communication skills and standards of excellence are expected at every step of the way.

To be considered for this position, previous experience of 5-8 years is expected.

Key Responsibilities & Qualifications

• Commercial and working knowledge of 2D design and branding for global brands
• Mastery of all design fundamentals
• Directly oversee creative teams, working against project objectives and delivering beyond expectations
• Inspire, mentor, and lead designers in development of strategic design solutions
• Lead the work of 2D and 3D designers with basic understanding of retail design
• Generates unexpected creative work that is thoughtful in strategy and execution
• Face-to face client liaison for global brands at a mid to senior level
• Evaluate the design team’s work against project objectives, suggest refinements, and select recommendations
• Partner with Senior Directors and finance to create project budgets and ensure resources are managed effectively
• Facilitate analysis of current trends and competitive sets for category and consumer
• Contribute to strong team dynamics by modeling creative excellence and demonstrating integrity in the work
• Passion for craft and details
• Knowledge in Aftereffects a plus

Interested candidates please send your resumes and portfolios to [email protected]

Publicis Communications is a collective of the most passionate, purposeful and progressive creative agencies in Singapore, formed by Publicis Worldwide, Leo Burnett, Saatchi & Saatchi, Prodigious and MSL. At Publicis Singapore, we believe that magic happens when brands lead change with creativity and bravery.

We believe in effecting positive change through creativity, always.

While we seek out the most brilliant minds to help us on our quest, we’re also passionate about nurturing the best talent from within. Which is why when you join us, your journey can be one of continuous evolution.

We’re a community of experts that hail from every discipline.

We’re activists who embrace challenges with agility and dynamism.

We’re idealists who thrive on inspiration.

We’re romantics who believe that an idea can change the world, but also that the idea can come from anyone and anywhere.

We’re all that, but we don’t stop at that.

Because we’re committed to becoming better versions of ourselves, every. single. day.

Scope of work

You will lead the work on some of the most popular consumer brands in the world, impacting the daily lives of nearly 2 billion people in the fastest-growing region in the world. You will work for clients who not only care about success in the marketplace but are passionate about the role of brands in helping bring about social change. Working as a team with the Account and Creative leads, you’ll combine forces to lead the client in pursuit of their ambitions. This will involve solving a number of problems for the client with the freedom to recommend the best possible solution, whether you draw from the traditional world of branding and interruptive advertising or more contemporary permission-driven practices, like content or entertainment.

Expectations of a Planning Director

The Planning Director is responsible for the strategy of a brand. They are held accountable for the overall thinking of the business and the effectiveness of the work. Beyond the core skills of interrogation, distillation, and inspiration, they must also be accountable for fostering strong high-level relationships with clients and for being the entrepreneurial engine for the brand.

In your role, you will be expected to:

• Create successful work across a range of brands and categories for the agency.
• Integrates (and communicates to the client) knowledge with respect to media, creative, and messaging effectiveness from one campaign to the next.
• Partners with creatives to the concept, explore, and push the creation of good work.
• Builds and maintains senior client relationships.
• Directs the development of client presentations and other important communication.
• Demonstrates thought leadership and innovation for enhanced media plans and results.
• Generating original ideas with other members of the team.
• Presenting findings to senior staff members and clients.
• Liaising with senior members of staff to receive feedback and create improvements to strategies.
• Maintains a sense of discretion and professionalism, representing the Groupe.

Expectations as a member of our community

• You believe passionately in the power of creativity to bring change to the world. But you’re realistic and have a clear-eyed view of what it will take to get there: not a path you walk alone, but with a group of people putting a diverse range of skills and perspectives to work, towards a common goal.
• Your ideas and your voice will be heard, respected, and protected with passion. Ideas are not disposable commodities here, they are our most precious assets.
• You will be tested, you will be challenged and you will be pushed beyond your comfort zone, but you will equally be supported, encouraged, and celebrated. Because the true value of a community is that we bring out the best in each other.

Expectations as a team leader

You will learn that we prefer not to hire our leaders, but to grow them. As your own leadership journey evolves, your primary goal will be to nurture the next generation of leaders. You will reflect our “People First” ethos, where we believe that the best work can only come from a team that feels happy, secure, and motivated, with a clarity of purpose. You understand that humility and kindness are equal in importance to daring and initiative. You value diversity, equality, and inclusivity, not because it’s fashionable but because it’s obvious.

In your role, you will be expected to:

• Provide leadership and professional development to department staff.
• Mentor and trains team members, write performance reviews and allocate work.
• Monitor teams to deliver beyond the client’s expectations.
• Motivate your team, and be the glue that keeps teams going.
• Set goals and KPIs for each team member, and works with them to achieve these.

Qualifications

• Required 10+ years account/digital/ production experience in a creative advertising agency.
• The ability to make complex subjects understandable.
• Be creative and able to think around problems.
• Have a good memory for facts and figures.
• Strong grasp of social media space and online media jargon and technology.
• Set goals and KPIs for each team member, and works with them to achieve these.
• Good knowledge of the media and how strategic planning influences it.
• The flexibility to work over a number of projects and balance your workload.
• Ability to work under pressure and meet deadlines in a fast-paced creative environment.
• Ability to effectively and appropriately interact with co-workers at a variety of levels, across many disciplines.
• Effective negotiation and problem-solving skills required.
• Proficient in Word, Excel, PowerPoint, Keynote.
• Exceptional written and verbal communication skills with the ability to communicate with all levels of employees.
• After-hours work and overnight traveling to shoots and post sessions required.
• They must have excellent written and verbal communication skills and strong interpersonal skills.
• Naturally well organized and unfazed when working towards deadlines.

HIGHLIGHTS:

• Attractive BONUS + Extra Incentives
• One-on-one coaching system
• Career Progression
• Frequent Bonding Events
• Personal Development Training

RESPONSIBILITIES:

• Directors are responsible for maintaining department-wide budgets
• Directors participate in board meetings to help the board make decisions and ensure the company's obligations are fulfilled.
• Directors focus on long-term planning for the company, while general managers focus on overseeing daily operations.
• Developing key performance goals and managing the performance of staff
• Creating and implementing strategies for business growth
• Hiring new staff within a department or business unit
• Ensuring that departments or units deliver quality offerings to clients
• Working closely with account managers and other senior staff to retain clients
• Developing new solutions to meet client needs
• Improving internal processes for better productivity
• Overseeing large projects and interpreting performance reports
• Managing the budget and monitoring the financial health of a location or business unit

REQUIREMENTS:

• Team Player
• Good Learning Attitude
• Citizen or PR preferred

Welcome you to join our team!

Responsibilities:

• Lead the strategic development and expansion of Huawei Cloud’s partner ecosystem across the APAC region, with a focus on driving market penetration, revenue growth, and long-term partnerships.
• Develop and implement high-impact business development strategies, integrating market intelligence, competitive analysis, and cross-functional collaboration to accelerate the cloud partner business unit’s growth trajectory.
• Lead and influence the execution of complex, multi-stage sales motions, managing cross-functional teams to deliver scalable, high-value solutions for enterprise clients.
• Conduct advanced market research, competitor benchmarking, and data-driven analysis to optimize partner segmentation and prioritize high-value opportunities.
• Design, execute, and lead high-level workshops and strategic engagements with C-suite executives, senior leaders, and technical decision-makers to align Huawei Cloud solutions with partners’ and customers’ business objectives.
• Own end-to-end partner pipeline management, ensuring accurate forecasting, tracking, and reporting of partner-led deals, with a strong focus on performance metrics, ROI, and strategic impact.
• Mentor and guide a high-performing regional partner development team, ensuring alignment with global and
• regional business objectives, fostering a culture of accountability, collaboration, and innovation.
• Directly report to Huawei Cloud's Managing Director, providing insights, strategic recommendations, and solutions for optimizing regional sales and partner relationships.
• Work with minimal supervision, proactively driving initiatives that exceed revenue targets while ensuring adherence to business policies, processes, and governance standards.

Requirements:

• Bachelor degree in Computer Science, Engineering, Telecommunications, or a related technical field; additional certifications in Cloud technologies are highly desirable.
• Minimum of 12 years of proven experience in business development or partner management within the ICT/cloud industry, with a focus on delivering transformative cloud solutions in complex environments.
• Extensive pre-sales and post-sales experience within the cloud ecosystem, with a robust track record of managing partner relationships and driving end-to-end solution adoption.
• Exceptional leadership capabilities, with a demonstrated ability to manage, mentor, and inspire cross-functional teams while aligning business and technical goals.
• Proven experience managing large-scale, complex deals and navigating competitive, high-stakes environments to deliver business outcomes.
• Deep understanding of cloud technologies and their application to various industries, with a strong ability to influence technical and business stakeholders.
• Ability to thrive in ambiguity, exhibiting resilience, strategic thinking, and flexibility in a fast-paced, constantly evolving market.
• Exceptional communication, negotiation, and stakeholder management skills, with a consistent history of engaging and influencing senior executives and key decision-makers.
• Good command of spoken and written English and Chinese to liaise with overseas and local Chinese speaking associates.

Interested candidate who wish to apply for this position, please click on APPLY NOW

EA License No.: 01C4394 | PERSOLKELLY Singapore Pte Ltd

EA Registration No.: R23117518 | Heah Sian Wei

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

Centre Director

A Brighton Montessori Centre Director (CD) is responsible for ensuring the efficient operation of the school on a daily basis. The CD leads the team of teaching staff in promoting the programme and curriculum, and is responsible for ensuring optimal learning outcomes for children. The CD, as the head of the school, is at the forefront of the programme, actively advocating for optimal learning and meaningful 21st century pedagogies. She is committed to presenting and maintaining the brand image of the school and the professional image of the staff. Centre Director is also responsible for building sustainable home-school partnership and collaborative relationships with parents, families, business and community partners.

The Centre Director has …

• At least a Bachelor degree, ideally a Masters degree in Early Childhood Education
• Excellent communication skills - spoken and written English
• Strong interpersonal skills, work with all levels of staff, professionals, parents and families, and community partners from diverse nationalities and cultures
• 10 years of early childhood experience; specifically in a management and leadership position

Roles and responsibilities

1. Reports to the Head of Brand (HOB)
2. Responsible for all aspects of the programme; operations, business, estate management, curriculum, office management and administration, staff management, training and development, event management, enrolment and marketing, advocacy and networking activities.
3. Curriculum leadership - leads and drives the curriculum, maintains the consistency and quality in curriculum standards and deliverables through monitoring of the quality of planning, teaching, evaluation and assessment. This also includes ensuring that resources in terms of physical furnishings, facilities, classroom environment and teaching materials are available to support the teaching and learning process.
4. Operation excellence - excellence and quality standards pertaining to children’s health, hygiene and safety practices, and ensuring that SOPs for administrative and recording pertaining to these operational functions are consistently delivered at an optimal level, and meet licensing standards.
5. Staff management and development - management of staff welfare, benefits and compensation, team building and bonding activities, continuous learning, training and development of all levels of staff.
6. Business continuity and enrolment - management of enrolment, budget and achievement of financial targets. Centre director actively promotes and markets the programme to support the continuous enrolment stability and growth.
7. Building customers relations by establishing customer-centric parent-school collaborations and partnerships that prioritize on building trust and confidence. Centre director takes on the role of a resource and parent liaison person in coordinating and maintaining ongoing parent communication and parent engagement.
8. Innovation and research - Supports innovation efforts and initiatives by supporting the piloting and review of new curriculum strategies, ideas and action research in the school.
9. Monitor outcomes - Closely monitors curriculum outcomes and the performance of children and teachers by managing the process of child assessment, tracking child outcomes and achievement of curriculum goals.
10. Networking and advocacy - serves as the Odyssey expert and resource person, promotes and advocatesthe brand through advocacy initiatives, school and community events as well as home-school partnership and parent education programmes.

• Newly created Treasury position based in Group HQ
• Fast growing Real Estate IT Services Management Company

About Our Client

The client is one of the fastest growing Real Estate IT Services Management company that has made strategic acquisitions and investments, emerging as a market leader in global economic hubs across Asia and Europe. With their agile and multi-tenant business model, the team is looking for a Treasury Senior Manager/Director to scale the treasury function, support ongoing expansion plans.

Job Description

Reporting to the Group Corporate Treasurer, you will:

• Be responsible for global treasury activities at group level, including APAC and Europe
• Lead the group's debt financing exercise to support ongoing growth plans, IPO and investments
• Monitor interest rates, FX hedging requirements, establish strong business partnership with financial institutions to ensure effective and optimal long term banking solutions
• Formulate funding and hedging strategies for the Group, ensure effective liquidity planning
• Strong business partner to C-Suite and external bankers, monitor covenants of loans and ensure compliance
• Work with brokers to evaluate and implement Group Insurance policies for its group of companies

The Successful Applicant

• Degree qualified in Finance, Accountancy, Business etc. with at least 10 years of working experience in Treasury function
• Group/HQ level Treasury experience, execute business initiatives alongside senior management
• Strong business partner to build banking relationships with financial institutions, drive cross functional collaboration in the organisation
• Successful track record of debt and structured financing strategies with capital intensive set ups
• Experience working in real estate, infrastructure and/or financial institutions

What's on Offer

• Strategic Treasury position, support expansion plans globally
• Attractive remuneration and centrally located office

Contact

Caroline Neo (Lic No: R1879832/ EA no:18S9099)

Quote job ref

JN-122024-6617063

Phone number

+65 6416 9847

Michael Page International Pte Ltd | Registration No. 199804751N

You will lead the work on some of the most popular consumer brands in the world, impacting the daily lives of nearly 2 billion people in the fastest growing region in the world. You will work for clients who not only care about success in the marketplace, but are passionate about the role of brands in helping bring about social change.

Expectations of a Creative Director

• Lead group brainstorming/concept development sessions
• Lead and inspire creative teams to develop innovative design solutions, from broad concept development through implementation
• Provide clear constructive direction on content and design solutions
• Lead creative and production teams to ensure feasibility of design solutions and articulate design principles and guidelines for implementation
• Set and manage client expectations regarding design process and deliverables
• Ideate, craft and execute original and iconic creative concepts in response to client briefs, objectives or goals
• Is responsible for the proper placement, context and meaning of every image and graphic element within a creative assignment
• Extend client relationships and explore new ways to deliver value
• Develop creative ideas that meets both our clients’ objectives as well as our business objectives, maintaining the company’s expected levels of creative excellence and professionalism
• Present, share and review creative work with Executive Creative Director/s, Account Management and Planning Leads as well as members of the Management Team
• Manage multiple projects from concept through to completion, working with both in-house resources and third-party vendors
• Collaborate effectively with Account Management, Planning and the broader creative team to develop disruptive and iconic work
• Manage multiple projects from concept through to completion, working with both in-house resources and third-party vendors
• Participants in, and leads brainstorming sessions
• You will report into an Executive Creative Director and/or Chief Creative Officer

Expectations as a member of our community

• You believe passionately in the power of creativity to bring change to the world. But you’re realistic and have a clear-eyed view of what it will take to get there: not a path you walk alone, but with a group of people putting a diverse range of skills and perspectives to work, towards a common goal
• Your ideas and your voice will be heard, respected and protected with passion. Ideas are not disposable commodities here, they are our most precious assets
• You will be tested, you will be challenged and you will be pushed beyond your comfort zone, but you will equally be supported, encouraged and celebrated. Because the true value of a community is that we bring out the best in each other

Expectations as a team leader

You will learn that we prefer not to hire our leaders, but to grow them. As your own leadership journey evolves, your primary goal will be to nurture the next generation of leaders. You will reflect our “People First” ethos, where we believe that the best work can only come from a team that feels happy, secure and motivated, with a clarity of purpose. You understand that humility and kindness are equal in importance to daring and initiative. You value diversity, equality and inclusivity, not because it’s fashionable but because it’s obvious.

In your role, you will specifically be expected to:

• Provide leadership and professional development to department staff
• Mentor and train team members, write performance reviews, and allocate work
• Monitor teams to deliver beyond client’s expectations
• Motivate your team, and be the glue that keeps teams going
• Set goals and KPIs for each team member, and works with them to achieve these

Special requirements

• You have about 12-15 years of work experience and a track record of brave ideas that have made an impact, big or small, on the world we live in
• You’re a keen student of life, open and curious, always learning
• As a communicator, every surface, channel and medium, social or otherwise, is your canvas. You’re just where people are
• Won the awards that matter. Winning isn’t everything, but excellence is
• Understand social media, online media jargon and technology
• Can work under pressure and meet deadlines in a fast-paced creative environment
• Ability to effectively and appropriately interact with co-workers across levels and disciplines
• Understands and uses the latest in computer design software
• After hours work and overnight traveling to shoots and post sessions can be expected
• Naturally well organised and unfazed when working towards deadlines

Work location: Loyang Way

Working Week: 5.5 days

Working Hours: 9 am to 6 pm, Monday to Friday

Saturday: 9 am to 1 pm Saturday

Monthly Salary: S$15,000 to S$16,500

Key Responsibilities:

1. Drive strategic and technical innovation decisions, ensuring the company stays at the forefront of the metal packaging industry.
2. Drive innovation/invention and design to enable manufacturing lines to run more efficiently with reduced downtime, less material waste, and greater output per unit of time.
3. Drive operational excellence through innovation and provide practical solutions that enhance productivity and minimize operational costs for the company.
4. Lead the product development team to define and influence the direction of future industry innovations.
5. Comply with safety and metal packaging regulations and requirements.

Job Requirements:

1. Bachelor’s degree in engineering - mechanical manufacturing technology and equipment (highly preferred).
2. Strong leadership skills to shape the direction of product development and operational excellence are key to contributing to the company’s growth and success in a competitive market.
3. Minimum of 18-20 years of hands-on experience in the metal packaging machine design sector.
4. Proven track record of working on various complex projects, ranging from machine design to integrating cutting-edge technologies that improve operational efficiency and product quality.
5. Proven 2-3 patent designs being published and recognized by the industry – for example, it has become the industry benchmark, setting new standards for quality and performance.
6. Strong interpersonal and communication skills in written and verbal English and Chinese, as you must communicate frequently with internal stakeholders in China and external stakeholders across China and Asia.

Responsibilities

• Create and execute a strategic sales plan that expands our customer base and extends the company's global reach
• Meet with potential clients and grow long-lasting relationships that address their needs
• Recruit sales representatives, set objectives, train and coach them, and monitor their performance
• Identify knowledge gaps within the team and develop plans for filling them
• Ensure that company quotas are met by holding daily check-ins with sales team to set objectives and monitor progress
• Manage the month-end and year-end close processes

Required skills and qualifications

• 10 years of experience in managing sales in a corporate setting
• Proven record of success with the entire sales process, from planning to closing
• Excellent communication, interpersonal, and organizational skills
• Superb leadership ability
• Ability to travel at least 80% of the time

Preferred skills and qualifications

• Motivational speaking experience
• Proven success rate at levels above sales quota

Role Purpose

• Manages, develops, and drives programs and projects in more than one Global IT functional sub-domain or a very large and complex sub-domain
• Guides business regions to ensure that programs and projects are managed in a harmonized way and delivered to agreed scope, time, cost, quality, and governance.

How will you contribute to the success of DHL?

• Accountable for the roadmap of global programs and projects appropriate to business requirements.
• Accountable that programs and projects are delivered to agreed time, cost quality, and governance.
• Guide the regions to ensure that the programs and projects are managed in a harmonized way, with maximum sharing and minimal effort and cost duplication.
• Build working relationships with the Business and IT teams in the entity's business regions and other Corporate Divisions to get alignment and leverage potential synergies.
• Ensure coordination with Corporate teams, and other Business Units as required to ensure alignment of projects, programs, and roadmaps with architectures, models, and overall strategy.
• Establish and manage relationships with external partners that support business divisional IT.
• Align with IT Services and other BUs on security measures with business focus in mind.
• Define and align present and future business and IT requirements
• Alignment with Architecture, Technology, IT & Enterprise strategies
• Ensure alignment with the IT risk management policies within business division IT.

Do you have what it takes?

• Minimum 10 years of multi-disciplined IT experience including:
  • Experience in a large matrix organization(s), having gained broad expertise managing large, network-wide programs and projects tied to business goals.
  • Global experience, collaboration, and teaming.
• Educated to degree level or equivalent combination of experience and education.
• Demonstrated solid program and project management accomplishments in a cost-responsible environment with execution by virtual and global teams in a matrix environment.
• IT solutions development and implementation experience – proven track record for project managing and delivering complex IT solutions.
• Ability to team with and manage a strong partner/supplier system.
• Leadership capability supported by a broad analytical and technical background.
• Relationship management and cultural awareness in managing different nationalities, managing across borders, negotiating and influencing different cultures, and building strong relationships.

Our client is actively searching for a Director, Learning & Talent Management to join their team!

If you are a dynamic individual seeking a new career opportunity, read further!

Reporting to the Chief Human Resource Officer, this role is responsible for driving the end-to-end Learning and Talent Development strategy to enhance the organisation’s capabilities and performance. Through this role, the candidate will formulate all strategies, policies and processes in the areas of organization-wide learning & organizational development, talent management & succession planning.

The responsibilities of this role are:

Learning & Development

• Lead and drive organisation’s overall Learning and Development Strategies to build a skilled and agile workforce
• Develop the University’s Total Learning Plan based on the learning needs identified
• Collaborate with senior leaders to identify the strategic learning focus, co-create and implement leadership and functional competency frameworks, including specialist tracks.
• Partner and guide internal stakeholders to identify learning and development needs based on business requirements and developing milestone programmes to meet the varying needs of the workforce
• Anticipate latest trends to pivot learning objectives and identify new learning methodologies such as innovative and experiential learning models to pique learning interests.
• Review and formulate policies and processes related to L&D that would support the development of a sustainable learning culture in the University
• Develop success metrics and evaluate the effectiveness of training programmes

Organisation Development

• Lead team in charting the organisation development strategic roadmap and operationalizing initiatives across different workstreams to improve employee engagement and enhance employee experience to make the University a great place to work in
• Drive and implement change interventions within the University that will accelerate the transformation journey that is in line with University’s strategic goals.
• Drive Employee Engagement Survey and ensure follow-up plans are in place to holistically address employee concerns

Talent Management

• Provide leadership and guidance on the design and development of talent management frameworks to lift talent pool and strengthen leadership pipeline across all schemes.
• Grow talent within the organization through building talent pipeline and development of high potential talents
• Provide consultative support to function leaders and HRBPs on critical and complex talent and organizational capability issues to build talent development capabilities and accountabilities.
• Partner senior business leaders and executive leadership teams in the design and execution of talent strategy, policies and frameworks, talent assessment and identification to build leadership bench strength.
• Curate and implement programmes under the Talent Management programmes with the objective of talent attraction, talent selection, developing and retaining high performers and high potentials
• Administer the programmes from talent selection, identification to engagement as well as end-to-end planning and execution of the various activities/events scheduled throughout the entire programme period.
• Oversee the development of talents and tailor the blend of developmental opportunities (e.g. training programmes, master classes, secondments, stretch appointments etc) in accordance to their career stages to optimize leadership exposure and development

Succession Planning

• Lead the approach, facilitation and follow-up action planning for talent and succession planning. Identify growth potential, facilitate and execute the career progression and development plans of selected officers so as to ensure that there is a strong pipeline of successors for critical positions in the University
• Increase readiness and success rate of succession candidates through the implementation of Individual Development Plan (IDP) for identified successors.

The ideal candidate will need to have the following qualities and experience:

• Degree or equivalent in Human Resource Management or relevant field with minimum 10 - 15 years of experience in Human Resources function.
• Proven success at the helm of the L&D function
• Strong track record in designing and driving change, culture building and employee engagement, as well as proven ability to effectively engage at senior leadership levels
• Possess up-to-date knowledge of best practices in organizational learning
• Strong in execution and has held leadership role(s) at team level
• A proven people manager who is able to motivate and develop the team
• Detail-oriented, proactive and strong analytical thinking

CTES Consulting PTE LTD

EA License No.: 07C3481

EA Personnel Registration No.: R1104237 (Jaclyn Tan)

Join us in a pivotal role that merges passion for technology with exceptional leadership skills to develop Telco and merchant partnerships to create an exciting and sustainable value proposition to end consumers. As Director, you will lead the forging of partnerships and to develop eco-systems and execute plans in support of a regional rewards programme. We are seeking an experienced, and highly independent individual to join our dynamic team

Make an Impact by:

• Lead a team for managing and growing partnerships of Travel Alliance.
• Formulate and implement strategies to strengthen partnerships and alliances.
• Build and maintain relationships with Alliance Partners globally.
• Devise, manage and coordinate partnership programme with all Alliance members including commercialization, technology integration and contractual & support obligations.
• Conduct market research to identify trends, emerging technologies, and potential business opportunities for the Alliance.
• Identify and evaluate potential partnerships and collaboration opportunities.
• Conduct post-launch analysis and continuous improvements.

Skills for Success:

• Degree in Business Admin., Engineering or related.
• Relevant ~ 8 years’ experience working in large corporation or MNCs.
• Competent and experienced in marketing skills in areas of Product Development, Business Development, Management, Customer Management, Innovation.
• Developing contracts and managing legal obligations.
• Strong stakeholder management experience.
• Strong leadership skills to manage and inspire teams.
• Proven strategic development and track record in customer relationship management or customer reward program.
• Proven marketing strategy, GTM and management skills.
• Ability to work independently under stress in a fast paced and dynamic environmenty.
• Open to Travel.

Rewards that Go Beyond

• Hybrid work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

The Role

The Associate Business Director will be the day-to-day client lead for several of our regional and global FMCG accounts. In this role, you will collaborate closely with cross-functional teams within the agency and partner with the client to create a regional structure that supports centralized needs, while also leading strategy and creative initiatives delivered locally. You will be a senior leader who fosters a strong partnership with clients and ensures that regional and local teams work seamlessly together.

What You Will Do

• Build and maintain a trusted, collaborative partnership with the client.
• Develop and implement a business plan for the region, aligning with overall strategic objectives.
• Work closely with the client on annual planning to ensure visibility of resource requirements throughout the year.
• Keep an open line of communication with the client to understand their needs, and collaborate with internal teams to meet them.
• Create and establish clear ways of working with both regional and local agencies to ensure alignment and consistency.
• Oversee and validate local activities across the region, ensuring they meet the highest standards and reflect the client’s goals.
• Identify and pursue organic growth opportunities based on the client’s objectives.
• Ensure the commercial success and long-term viability of the business across the region.

Who You Are

To succeed in this role, you should:

• Be a visionary storyteller, able to inspire and align both clients and teams toward shared goals.
• Synthesize complex information and engage diverse stakeholders with ease.
• Demonstrate emotional intelligence, adapting to various situations in real time.
• Take a proactive approach in identifying and activating opportunities.
• Navigate and engage with diverse cultures, both within client teams and across the agency.
• Develop and execute business plans that drive results and align with client objectives.
• Communicate effectively, adapting to cultural nuances and diverse audiences.
• Solve problems strategically, addressing challenges internally and externally.
• Possess strong commercial acumen and a deep understanding of business dynamics.

Qualifications:

• 7-10 years of experience in client service within an agency.
• Proven experience leading integrated campaigns across multiple channels.
• Strong understanding of agency and creative processes.
• Track record of building and maintaining long-term client relationships.
• Results-driven with a focus on quality and high standards.
• Exceptional interpersonal, communication, and presentation skills.
• Experience in fiscal management and effective resource allocation.
• Ability to thrive under pressure and manage high-stress situations.
• Experienced in team management and mentoring.
• Strong strategic thinking with the ability to drive business growth.
• A solid understanding of the current marketplace and trends.

Who We Are

McCann Worldgroup, part of the Interpublic Group (NYSE: IPG), is a leading global creative solutions company. The company is united across 100+ countries by a mission to build enduring brands together. McCann Worldgroup was named Network for the Year by the Andys in 2024, Network of the Year by the EPICA Awards for the sixth time and ranked Most Effective Agency Network by the Global Effie Index 2023, for the fifth time. The core McCann Worldgroup network is comprised of McCann, MRM, CRAFT, and FutureBrand, and partners with Momentum Worldwide, Weber Shandwick and UM to deliver solutions across the entire marketing spectrum.

About Go East

You(th) are the Future.

With the rapid changes in China and the world, it is essential for the younger generation to have a global perspective. While we look at the West, we should also have a balanced view by looking to the East, to find the bridge between the two worlds.

The Go East division ( 东游记, which literally means a Journey to the East in Chinese) is established under Business China to drive this purpose. We develop and execute programmes to nurture a group of Singapore-China Savvy talents, by building a unique platform for our youths to enhance their bilingual skills, understand the latest development and trends in China, and develop deeper links between Singapore and China, and beyond. This role will allow you to directly participate in fostering stronger bilingual, bicultural and international mindset and skills amongst our youth.

We work closely with partners including Institutes of Higher Learning (IHLs), organisations and

passionate individuals who share the same objectives of creating opportunities for our youth.

Embark on the Journey to the East with us today, Business China Go East team awaits you!

Job Duties & Responsibilities

1. Oversee the development and implementation of effective initiatives in cultivating and nurturing a pool of bilingual and bicultural, China-savvy and China-ready youth in Singapore.
2. Drive and oversee GoEast team for the implementation of Youth programmes and Youth Interns Exchange Programme (YES).
3. Oversee and drive business development/opportunities, recruitment and marketing of assigned programmes, events, membership strategies and implementation.
4. Identify, cultivate, and secure potential partners and sponsors for programmes/events.
5. Seek appropriate contacts and collaborations with suitable partners across industry and educational institutions.
6. Any other tasks, activities or responsibilities assigned by the Director of Go East.

Qualifications and Requirements:

1. Effectively bilingual in English and Mandarin - written and verbal communication skills.
2. Bachelor's Degree or Higher Degree in Business, Marketing, Chinese Studies, Social Science, Economics, International Relations, or other relevant disciplines.
3. Good knowledge and interest in China and International relations.
4. Minimum of 10 years relevant working experience in youth engagement and/or education, corporate and IHLs partnership/engagement and events/projects management.
5. Track record of strong relationship and partnership building skills.
6. Strong project/events management knowledge and experience.
7. Strong leadership skills, tenacity and drive to seek new programme areas for Business China that are relevant with the times.
8. Having a passion for youth development programmes/activities would be highly advantageous.
9. Singapore Citizens and Singapore PRs are welcome to apply.

Job Description

• Drive sales across all the company’s offline sales channels, including retail stores, distribution channels and private shopping service, through setting short and long-term channel strategies to achieve sales and profit goals.

• Work with and mentor the retail sales team to ensure that flagship store sales targets are met through building a sales strategy, running promotional activities.

• Establishes productive, professional relationships with key internal/external personnel across sales channels.

• Work on opening and managing distribution for exclusive brands under the company, with key strategies implemented to achieve distribution sales goals.

• Building on customer engagement initiatives and implement improvements that can be made to optimise both sales and customer experience.

• Provide feedback to Management team on consumer sales trends, unmet needs, and opportunities to deliver greater value to customers.

• Coordinates the involvement of company personnel, including operations, merchandising, marketing, retail, ecommerce, and management to meet sales performance objectives.

• Meets assigned targets for profitable sales volume and strategic objectives in assigned channel partners.

• Accountable for weekly sales reporting at Management meetings.

• Design and implement a strategic business plan that expands the company’s customer base and ensures its strong presence.

• Develop strategies and ideas for campaigns ( brand, advertising, PR, content, social, digital)

• Identify new markets/clients, ensure smooth operations, and optimize company profitability • Collaborate full sales team to continually improve the effectiveness of our sales (improving processes, developing client personals, campaigns, promotions etc.)

• Plan, elevate and manage sales forecast to achieve sales target.

• Other related duties assigned as per interview with our Managing Director.

Requirements:

• A university degree in Business, Marketing or related fields.
• Minimum 5 years in management capacity, overseeing sales channels.
• Experience with fashion, beauty and retail companies will be advantage.
• Proficient in Microsoft Office (Word, Excel & PowerPoint).
• Thrive in a fast-paced environment.

• Chair meetings with clients, consultants, contractors, technical experts, etc. to resolve any design/budget/technical issues that might derail the project delivery.
• Co-ordinate building inspections by relevant authorities.
• Direct all site activities of site staff, contractors and suppliers, etc., and manage the communication between different groups to ensure timely response to project requirements.
• Draw up corrective measures when the building works are off schedule.
• Ensure compliance with building regulations and safety measures.
• Manage and deliver projects within project timeline and budget, as well as the framework of risk and environmental considerations.
• Manage budgets of construction projects.
• Manage work delivery and resources based on the resource allocation and project schedules.
• Review construction progress and address the needs of the stakeholders at various stages of the project.
• Work with design teams to review design solutions and ensure they meet project budget and timeline.

• Provides advice and guidance to other employees
• Work autonomously while ensuring CEO expectations are readily met and exceeded.
• Defining, implementing and revising operational policies and guidelines for the organization
• Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs
• Liaising with departmental heads to develop financial plans and ensure company-wide compliance
• Developing and implementing human resources policies and Supporting strategic objectives
• Completing performance reviews in a prudent manner
• Delegating responsibilities to ensure staff members grow as capable participants
• Employing various initiatives to coach employees to optimize their capabilities.
• Ensuring compliance with laws and regulations
• Work closely with colleagues on cross-territory opportunities and other internal teams on marketing materials and cause studies
• Driving the company’s operating capabilities to surpass customer satisfaction, retention and company goals
• Overseeing marketing initiatives and implementing better business practices.
• Spearheading strategies to steer the company’s future in a positive direction.
• Oversee daily operations, while controlling and managing inventory and logistics
• Ensuring daily operations run smoothly and as efficiently as possible
• Controlling company costs and introducing tactical initiatives to address theft and other losses.
• Monitoring invoices, money handling procedures, accounting and bank processes.
• Preparing timely and accurate financial performance reports.
• Must have extensive experience in managing accounts (Xiaohongshu, TikTok, and Instagram) on self-media platforms. Familiarity with platform rules and algorithms is essential.
• Ability to develop effective self-media strategies for clients in these industries.
• Strong team management and leadership abilities. Demonstrated experience in leading teams to work efficiently and achieve goals.
• Excellent communication and coordination skills, capable of maintaining strong relationships with clients, team members, and partners.
• Strong data analysis and interpretation skills. Ability to provide optimization recommendations and improvement measures based on data insights.
• Understanding local market trends and characteristics and providing strategic advice for the company's expansion.
• Proven ability to build teams and standard operating procedures (SOPs) from scratch.
• Capable of assembling an efficient self-media operations team.
• Good communication skills in English and Mandarin to liaise with our China HQ team.

Associate Creative Director

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

The Associate Creative Director (Copy) articulates and oversees the key values underpinning the strategic and creative execution of client accounts. The ACD (copy-based) is professional, a strong communicator, and has a deep understanding of copy trends, marketing principals, cultural issues, technologies and opportunities in integrated communication. Our Associate Creative Directors are collaborative, innovative, and visionary with experience leading teams to the promise land of client-and-agency bliss. This role reports to the Chief Creative Officer.

What you’ll do:

• Take a lead role in managing the agency's relationship with clients, including presenting creative strategies and proposals
• Maintain and elevate creative standards and processes to ensure high-quality outputs
• Come up with bold ideas, innovative campaigns, and interesting executions that challenge the status quo — big, daring concepts are highly valued!
• Experienced in creating work spanning regional and global markets
• Develop compelling narratives for creative work spanning all touchpoints in an integrated marketing campaign
• Guide, support, and motivate the creative team throughout the design and development process, ensuring successful and timely delivery of all projects
• Liaise with Project Management to ensure the appropriate allocation of workload
• Show a strong understanding of marketing principles, cultural insights, emerging technologies, and opportunities within integrated communications
• Experience in the aviation and travel industry is a big plus
• Proactively push for and deliver award-worthy creative work

What you’ll need:

• Minimum 8 years’ experience as a creative professional in multimedia agency, advertising agency with an outstanding portfolio
• Highly knowledgeable in branding and conceptual development for advertising
• Well versed in developing strategically sound and conceptual campaigns across different touchpoints
• Strong communication skills in presenting a vision to clients
• Able to work independently and under pressure across multiple accounts with tight schedule.
• Capable of leading campaign development and being hands-on in executing the work
• Demonstrated ability to lead, convince and inspire in a client-service environment; proven ability to achieve results with major clients and manage team members
• A strategic “out-of-the-box” thinker with a solid creative sense coupled with business acumen and customer focus

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

Senior Art Director

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

The Senior Art Director articulates and champions the key values underpinning the strategic and creative execution of client accounts. We need someone who is a thinker, problem solver and conceptual juggernaut who can also independently implement primary design direction that incorporates best practices in design and technology. They are collaborative and flexible as they juggle multiple projects with ease with solid experience leading teams in delivering creative excellence and owns creative deliverables on projects from brief to final build. This role reports to the Chief Creative Officer.

What you’ll do:

• Take a leading role in managing the agency's relationship with clients, including presenting creative strategies and proposals
• Help to foster collaborative engagement with clients and internal project teams
• In charge of coming up with creative communications concepts, TTL campaigns, and executions that meet the clients’ strategic business intent and objectives — big bold ideas that challenge the status quo is what we look for!
• Work closely with the Associate Creative Director(s) and Creative Director(s) to ensure concepts are not just effective, but also align with the company’s vision for creative excellence
• Ensure quality creative output by maintaining and enhancing creative standards and processes
• Guide, support, and motivate the creative team throughout the design and development process, ensuring successful and timely delivery of all projects
• Demonstrate and maintain quality excellence in layout, typography, illustration, and photography, as well as staying current with creative and design trends, marketing principals, cultural issues, and emerging technologies
• Assist in pitches and initiatives aimed at securing new business opportunities that contribute to the agency’s growth
• Experience in the aviation and travel industry is a big plus
• Play a pro-active role in pushing for and executing award-winning type of work

What you’ll need:

• Minimum 6 years’ experience as professional Art Based Creative/Designer in a multimedia agency, advertising agency, or design studio.
• Strong portfolio that demonstrates excellence in campaign conceptualisation and execution, showcasing mastery in layout, typography, illustration & design etc.
• Highly skilled in various design software and programmes such as Illustrator, Photoshop and the like
• Possess a keen eye for detail and able to communicate creative/design solutions with confidence, ease and clarity
• Creative, ever curious and an outgoing personality are a plus
• Possessing shiny, metal things not needed but highly appreciated

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

Celebrating 21 years in business, Kerry Consulting has grown from humble roots to becoming the largest Singapore incorporated Executive Search & Selection Firm. Our consulting team is the most experienced in the region, with many of our directors celebrating 15+ years with Kerry this year. With almost 100 employees (and counting) across function and industry specialisms, we directly influence and transform lives for our candidates and clients every day.

With continued success, we are looking to fortify our already outstanding teams in the following desk specialisations:

• Commerce Finance & Accounting
• Commerce Sales & Marketing
• Healthcare and Life Sciences
• Legal (Compliance, Private Practice & Interim)
• Financial Services (Front Office, Insurance, Marketing & Communications)
• Technology (Cybersecurity)
• Energy & Commodities

Responsibilities

• Talent advisor: Advise clients on talent acquisition and management strategies, develop a specialist proposition and talent pool to effectively engage with clients etc.
• Career advisor: Evaluate candidate’s aspirations/ goals and provide value added advice on potential opportunities, provide thorough support to candidates ranging from interviews to offer management etc.
• Team collaborator: Contribute to team initiatives that help to build your brand, including networking sessions, marketing collaterals etc.
• Business developer: Identify new business opportunities, establish relationships, manage and grow your client portfolio

Qualifications

Ideally, you will have:

• 1 to 6 years of post-graduate experience
• A proven track record within fast-paced and service-oriented industries
• A propensity to build strong relationships with people
• Drive for developing your career in an entrepreneurial environment
• An engaging and tenacious disposition
• A high level of integrity
• Excellent communication skills

Whether you are a seasoned recruiter looking to take your career to new heights or another business professional seeking to take on a new challenge, we would love to hear from you. Once you’re a team-player who is hard-working but ethical and determined to be the best, you will feel right at home.

Check out our various practices and leadership team here: https://kerryconsulting.com/about-us/leadership-team/

Apply Now: Send your resume to Gemma Whelan at [email protected]. Please note, only shortlisted candidates will be contacted.

Kerry Consulting Pte Ltd

Licence No. 16S8060

Reg: R22110337

• Responsible for Corporate and Travel Agent Room Sales for the hotel.
• A clear understanding of the hotel’s business strategies then set goals and determine action plans to meet those goals.
• Update action plans and financial objectives quarterly.
• Identify new markets and business opportunities and increase sales.
• Represent Hotels in various events and exhibitions.
• Implements all sales action plans related to market areas.
• Conducts daily sales calls and arranges site inspection trips to hotels by corporate clients.
• Able to provide Quick and timely responses, immediate communication to the properties, and develop professional long-term business relationships.
• Provide the highest quality of service to the customer at all times.
• Participates in sales calls with members of the sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g. CVGR, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence).
• Able to support hotel service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Work closely with the Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.
• Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
• Accompany sales team on sales calls to potential clients to assist in the development of the account and to assess the effectiveness and sales skills of the salesperson.
• Assess additional training needs based on data gathered and interaction with the sales team from property visits.
• Attending all department and hotel meetings as necessary.
• Targeting key accounts potential for the company.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develop relationships within the community to strengthen and expand the customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Acquiring and developing new business accounts and preparing sales proposals for clients.
• Closely following up on all business leads within a 24-hour response time line to clients.

The Service Delivery Director leads Singtel Enterprise Business (SEB) managed services projects, overseeing account teams, customer engagement, and service delivery operations. They ensure teams meet SLA targets, drive customer experience improvements, and manage service delivery across functions.

They are responsible for budgeting, financial management, and resourcing strategies for their portfolio, including managing third-party vendors.

The Director will also mentor teams, sponsor continuous service improvement programs, and champion digitalization initiatives to enhance delivery.

The Director will also collaborate with the Business Segment Head/Lead, the Director handles customer engagement within the Global Delivery organisation.

Service Delivery

Service Delivery encompasses the end-to-end deliverables specified in the Service Contract provided by Singtel Group (or its subsidiaries).

This includes service governance, client engagement with customers, and managing the expectations and outcomes for both external and internal senior stakeholders and also focuses on account growth and ensuring an excellent customer engagement experience.

The Service Delivery Director is responsible for managing multiple account delivery teams in alignment with Singtel's commitments to various service contracts.

The Service Delivery Director is also expected to develop strategic and tactical plans to ensure delivery meets contractual obligations to customers. Key responsibilities include (but are not limited to): -

• Driving service delivery to meet and exceed contractual SLA commitments.
• Sponsoring delivery teams in implementing digitalization initiatives to enhance efficiency and improve the service engagement experience.
• Managing senior stakeholders (e.g. CxOs, VPs, and IT Heads) through effective communication and portfolio management during major incidents.
• Building and strengthening client relationships through in-depth knowledge of customer domains.
• Identifying opportunities and supporting the Sales Team in pursuing new business prospects to grow the EWO portfolio.

Operations

The Service Delivery Director is expected to lead both the Service and Technical delivery team in day-to-day operations matters, and ensure services are delivered with pride and sustainable model to meet our SLA deliverables.

Operation delivery includes leading team on delivery excellence, and drive towards continuous service improvements, and to enhance the service values to the customer.

The Service Delivery Director is also expected to engage and manage 3rd party partners and vendors, to align their delivery competency and capabilities with Singtel service contract to our customers.

Financial Management

The Service Delivery Director is expected to manage the financials for the service portfolios under the purview, in accordance with the Business Case of the service contracts on Cost of Delivery, recovery of cost in respective cost centre in a healthy state.

Financial management responsibilities include but not limited to: -

• Annual AOP budgeting, financial planning across the portfolio.
• Manpower and resourcing budgeting
• Operation run rate and forward planning
• Monthly financial status tracking and progressive report
• Operations and Financial optimization

People and Growth

The Service Delivery Director is expected to coach and mentor Associate Directors, Service Delivery Managers, and delivery teams, whether under direct or indirect management (e.g., third-party partners or contractors). This includes providing thought leadership and demonstrating strong people management skills for the various teams within the service portfolios.

The Service Delivery Director is responsible for developing a Portfolio Strategy and Tactical Performance Measurement for the teams under their supervision. They should adopt a top-down approach to KPI setting for the delivery teams within the portfolio.

The Service Delivery Director should conduct routine communication sessions with members of the delivery teams and their direct reports to provide directives and guidance. This includes holding weekly, monthly, quarterly, semi-annual, or annual meetings, as well as one-on-one sessions and performance assessments, as required.

Corporate Engagement

The Service Delivery Director would support Global Delivery 5 key initiatives within their portfolio: -

• Customer First,
• Quality First,
• People First,
• Digital First,
• Security First,

The Service Delivery Director would support any other Singtel and/or SEB corporate program and events, as required.

The Service Delivery Director would support and promote collaboration within the delivery teams, Singtel and/or SEB organization.

Skills for Success:

• Degree holder
• ITIL Foundation
• Min. 15 years in general IT service delivery, in 1 or more Technical Domain or Min 8-10 years working in enterprise scale IT environment
• Experience with Service Delivery Management / Project Management / proficient in at least 2 or more technical workstreams (Network, System, DB, Storage, Hosting, Cloud, Workplace services, Telco services)
• Executive Stakeholders Management
• People management
• Presentation skills
• Project P&L & Portfolio Financial Management