“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide.

Job Description

The Director Marketplace Experience is a senior leadership role responsible for setting and executing the marketplace experience strategy across multiple countries within the region. This role leads a team of marketplace heads and their teams and collaborates with country teams to deliver a consistent, high-quality experience for vendors, customers, and riders. The Director Marketplace Experience APAC will work at a strategic level to drive transformative change, ensure alignment with organizational goals, and optimize customer-centric practices across the region.

Main responsibilities:

• Regional Strategy and Leadership: Define and execute the marketplace experience strategy across APAC
• Lead efforts to set standards, establish best practices, and drive alignment across multiple countries. Focus on creating a cohesive, exceptional experience for vendors, customers, and riders.
• Transformative Change Management: Spearhead transformative initiatives across the region to address key pain points, improve service operations, and drive continuous improvements. Engage with senior leadership to advocate for customer-centric solutions that enhance efficiency and reduce friction across markets.
• Leadership of Regional Marketplace Teams: Oversee and mentor a team of Marketplace Experience Heads in various countries. Guide each team to ensure they meet and exceed local performance goals while aligning with regional objectives. Provide support and development opportunities to build a high-performing team.
• Metrics Accountability and Performance Management: Own and monitor critical service and customer experience metrics at the regional level, such as contact rates, automation levels, line of business performance, and customer satisfaction. Drive regional strategies to improve KPIs and ensure consistency in customer experience across all countries.
• Stakeholder Engagement and Cross-Functional Collaboration: Serve as the primary point of contact for senior regional stakeholders. Build strong partnerships with Product, Operations, and Customer Support teams to drive collaborative, cross-functional efforts that support the marketplace experience strategy.
• Voice of the Customer in Regional Strategy: Champion the Voice of the Customer at the regional level, integrating feedback and insights from each market to influence product design, policy decisions, and process improvements. Advocate for customer needs and ensure regional alignment with organizational values.
• Resource Allocation and Prioritization: Develop a strategic plan for resource allocation and prioritize initiatives that have the highest impact on the customer experience across the region. Work closely with country heads to ensure optimal use of resources and alignment with local market needs.
• Process Optimization and Scalability: Identify opportunities to streamline and scale marketplace processes across the region, leveraging data-driven insights to develop scalable solutions. Drive efficiency by implementing standardized processes and best practices that improve the marketplace experience across all countries.

Qualifications:

• Minimum 12 years of experience in Customer Experience, Operations Management, or a related field, with recent focus on end-to-end support experience across multi-sided marketplaces (e.g., vendors, customers, riders).
• Proven track record in leading cross-functional teams and driving large-scale transformation initiatives that improve customer experience and reduce operational friction.
• Strong background in data-driven decision-making, with experience in managing and optimizing service metrics (e.g., contact rate, automation rate, customer satisfaction KPIs).
• Demonstrated ability to prioritize and execute on customer experience improvements in a structured, efficient, and measurable way.
• Excellent stakeholder management skills, with the ability to build trust and collaborate effectively with senior leaders, regional teams, and local stakeholders.
• Skilled in navigating complex, fast-paced environments with a focus on balancing customer-centric strategies and operational efficiency.
• Location preferably in key operational markets within the region, with flexibility for travel as needed to support regional initiatives.

• Programme Coordinator
• Working days : 5.5days
• Mon - Friday (8am -5pm /9am-6pm) alternate Saturday (9am to 1pm)
• Salary Range : $2000 - $3000
• Location : Eunos

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Responsibilities

• Assist in planning of annual calendar plan of activities for seniors and coordinating of the activities
• Assist in programme evaluation and telephone interviews/survey to gather feedback on the activities and programmes
• Manage queries and provide seniors with information and referral to services
• Monitor the supply and condition of equipment, activity materials and supplies and assist to procure items when needed
• Assist Programme Executive to manage programme budgets and resources
• Assist to maintain databases for programmes and activities
• Perform general administrative duties

Job Requirements

• Advanced / Higher / Certificate in Community & Social Services
• Minimum GCE 'O' Level or relevant certificate
• With relevant experience is an advantage

Job Responsibilities

• Support Senior Team Lead in formulating mid-term plans in the Anti-Money Laundering (AML) domain and implement strategy to realize the plan.
• Collaborate with Product Owners or Transformation teams to understand business goals, needs or pain points and initiate necessary projects to address these.
• Perform technology solutioning, lead business analysts to co-create business requirements to define scope of projects; collaborate with Engineering and Architecture teams to outline IT solution.
• Perform project planning - identify resources required, establish project schedule, and estimate budget required; support Product Owner or Project Sponsor in formalizing and presenting Project Charter to senior management for approval.
• Lead project managers in the end-to-end execution of projects, till project closure.
• Mentor and coach project managers and business analysts in the team.
• Support L1 and L2 teams to manage production applications owned by team.

Job Requirements

• Bachelor’s degree in Information Technology, Finance & Banking or commerce.
• Min. 10 years in the banking / FI environment with 8 years’ experience in Investment or Corporate Banking Domains and regional (Asia Pacific) experience preferred.
• Good experience or subject matter expertise / knowledge in AML and KYC products and operations.
• Good experience with Asia Pacific banking regulations and rules.
• Good technical knowledge with experience in banking business process re-engineering and solution design.
• Good experience or understanding of solution architecture, design patterns and best practices in business-technology solutioning.
• Good experience in stakeholder management, including with C or C-1 suites.
• Strong cross-functional collaboration skills, relationship building skills and ability to achieve results with these stakeholders in a collaborative manner.
• Excellent communication skills and strong ability to steer / influence positive outcome effectively.
• Good experience managing external partners and vendors; able to lead cross-workstream(s) and off-shore vendor delivery team(s).
• Professional certification, such as ITIL/ITSM, PMP would be an advantage.
• Excellent communication, interpersonal and presentation skills.
• Work location: One@ChangiCity

• Working days : 5.5days
• Mon - Friday (8am -5pm /9am-6pm) alternate Saturday (9am to 1pm)
• Salary Range : $2000 - $3000
• Location : Eunos

Responsibilities:

• Assist in planning of annual calendar plan of activities for seniors and coordinating of the activities
• Assist in programme evaluation and telephone interviews/survey to gather feedback on the activities and programmes
• Manage queries and provide seniors with information and referral to services
• Monitor the supply and condition of equipment, activity materials and supplies and assist to procure items when needed
• Assist Programme Executive to manage programme budgets and resources
• Assist to maintain databases for programmes and activities
• Perform general administrative duties

Requirements:

• Advanced / Higher / Certificate in Community & Social Services
• Minimum GCE 'O' Level or relevant certificate
• With relevant experience is an advantage

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

About Elder Education Department:

The Department provides a gamut of active ageing programmes that reaches out to seniors in the community. To encourage seniors to maintain active lifestyles, the department offers a wide variety of programmes to promote lifelong learning, healthy living, social networking and inter-generational bonding. Their efforts to encourage seniors to adopt digital technology is a key thrust to give seniors more options – in the way they receive information and how they communicate with others. The department believes that learning never stops.

Responsibilities:

• Manage and organise in-venue/online courses for seniors
• Handle course enquiries and registration
• Logistics preparation
• Provide administrative support
• Other duties as assigned

Requirements:

• A Level / Diploma Holder
• Strong communication skills
• IT savvy
• Experience in coordinating and recruitment work preferred
• Able to multi-task & work independently with minimum supervision
• This role will need to manage both English and Mandarin courses. Proficiency in English and Mandarin is essential.
• This position is on contract basis

Work Location: Tiong Bahru

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Job Responsibilities:

• Identify and analyze technology trends and emerging issues that could impact infrastructure service delivery, and proactively recommend alternative solutions or corrective actions when necessary.
• Design, plan, and implement hybrid cloud infrastructure, integrating operational and security tools to meet both operational and security requirements.
• Conduct capacity planning and performance optimization for infrastructure, introducing improvements and enhancements to existing systems and processes.
• Develop infrastructure architecture blueprints and roadmaps, planning the integration of new systems into the existing infrastructure.
• Lead technical project implementations, ensuring the effective deployment of infrastructure solutions, and overseeing the transformation of operational processes to meet evolving business needs and architecture changes.
• Collaborate with project teams, users, and stakeholders to understand business requirements and IT challenges, offering technical solutions and design best practices. Solutions range from straightforward hardware proposals (e.g., physical servers with GPU) to complex, multi-tiered virtualization and hybrid cloud solutions, considering regulatory, security, cost, and sustainability factors.
• Plan and manage procurement schedules, develop technical specifications, and oversee procurement activities to ensure timely acquisition of services, hardware, and software.
• Hands-on technical expertise for proof-of-concept setups and the eventual integration and deployment of new technologies.
• Manage infrastructure upgrades, ensuring smooth transitions and replacements of components or tools reaching end-of-life (EOL) or end-of-service (EOS).

Requirements:

• A relevant university degree with at least 12 years of relevant experience in infrastructure management.
• 8+ years of experience as an infrastructure architect and/or technical lead, involved in solution development and infrastructure design and deployment.
• 4+ years of experience leading IT infrastructure projects with contract values of at least S$5 million.
• Deep knowledge of operational and security frameworks (e.g., ITIL, ISO27001) and best practices.
• Expertise in a variety of technologies, including cloud, network, compute, storage, container management platforms, security tools, observability platforms, automation tools, and cloud computing models and services.
• Solid technical experience in one or more of the following:Linux/Windows operating system administration
  Security, automation, and operational tools for systems, platforms, and databases
  VMware, public cloud administration, and containerization
  ITSM and monitoring tools
• Strong understanding of IT services, processes, and governance.
• Exceptional analytical skills and attention to detail, with the ability to prioritize technologies and define the technology stack according to business needs.
• Strategic thinker with the ability to develop innovative infrastructure designs that align with business goals.
• Capable of preparing and delivering presentations, proposals, and technical specifications independently.
• Confident in presenting solution proposals and providing project updates to stakeholders at various levels.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

The Head/Snr Dir of Technology Innovation & Delivery is pivotal to Singtel Singapore’s vision and aspiration to shape and transform its business and operations, to digitise the business supporting capabilities and streamline operations for greater efficiencies, delivering a distinct and unique customer experience through developing and delivering innovative design led solutions and features across all customer touchpoints within app, web, retail and care, building core capabilities such as extension of payment services and seamless login.

Make an Impact by:

Digitalization and Design experience

• Work with key business and IT stakeholders to understand, shape and prioritize demand for digitalization, providing advice on technical tradeoffs and recommendation.
• This role also leads and manage the agile and hybrid squads to deliver digitalization projects, managing the following teams in driving business enablement objectives.
• Manage the Squads setup & digital projects prioritization, centralized demand management, Release Council & Management, Project planning and governance.
• Conduct deep research on platform and functionality feasibility, adopting quality and design led approach for all project delivery.
• Develop and maintain the IDS project portfolio plan including tech refresh, onboarding of new technology.
• Manage escalations from the business and customers and drive resolution.
• Report and review the performance of the project portfolio on a regular basis with the business.
• Maintain oversight of production systems performance and drive accountability to ensure systems perform in accordance with service level agreements.
• Provide a review and control point for project initiation, execution and quality assurance.
• Accountable for governance and escalations of change project delivery including financials, scope and vendors.
• Undertake demand management planning with the business unit.

Operations and Testing

• Manage all app and web system related business support configurations such as web operations, promotions to drive effective/ efficient enablement of Digital Marketing.
• Manage platforms’ hardware and system store setup, system troubleshooting and resolution.
• Manage all IDS platform configuration and support including integration to IT BSS/ Networks.
• Joint ownership with Business and IT for quality assurance matters pertaining to system support and project deliveries. Includes adherence to stringent UAT testing protocols, formalised post deployment sanity testing procedures.
• Develop technology such as AI, RPA with ChatGPT and Voicebot to increase operational optimization for enhanced customer experience.

Business Development

• Support strategic projects and initiatives with technical evaluation on product/platform features and functionality.
• Forge solution synergies between core business and regional strategic initiatives such as rewards.
• Work with external and internal partners in aligning short to long term technical goals on strategic initiatives.
• Provide technical requirements to partners/vendors based on strategic project needs
• Negotiate with partners and vendors on product/platform/feature costing and terms of service engagement.
• Jointly provide consult with IT to CEO, IDS business leaders and Partners on technical feasibility of solutions for strategic projects.

Skills for Success:

• Possess Degree in IT, Business or Electrical Engineering.
• A seasoned executive with more than 15 years’ experience in leading the product and digital innovation across a digital consumer/ enterprise business.
• Proven track record for delivering challenging financial and operational targets.
• Strong operational background on Telco or E-commerce systems and landscape.
• Strong commercial/strategic understanding of the consumer market including ability to review complex business case models.
• Strong knowledge of digitalization and AI.
• Though-leader in Cloud and AI technologies.
• Be an “Experience Leader” and stakeholder management experience across the larger organization and across the regional associates.
• Strong ability to influence external parties, such as ecosystem partners and channel partners

Rewards that Go Beyond

• Hybrid work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Reporting to the Director, the Assistant Director leads a team in planning and operationalizing programs, including marketing for the Hua Mei Training Academy under Tsao Foundation. He/she will engage various stakeholders including faculty/trainers for effective delivery of offerings; end users for appropriate application of knowledge learnt; development team through regular portfolio viability review exercise which will eventually lead towards implementable business opportunities.

The Assistant Director will be the driver for establishing rapport and building strong relationship with key partners for advocacy purposes and participating in other continuous improvement projects for business sustainable growth and development to serve the ultimate stakeholders relevantly and timely.

Responsibilities:

Business Development / Marketing

• Market new and existing programs, plan and manage attachment programs from external institutions
• Participate in networking, sharing and collaboration with professional teams from various sectors to identify and develop new training needs and initiatives
• Work with Director to reinforce the Training Academy’s branding through marketing and delivering consistent quality programs

Programme Management

• Lead the operations of the Training Academy to ensure compliance with government funding requirements such as SSG, AIC, C3A, NSA and CPE guidelines and any other government bodies.
• Lead and manage the Organisation’s academic programmes (e.g. nursing, gerontology, counselling etc.), corporate workshops and community talks
• Ensure the smooth operations of end-to-end programme execution and delivery from planning course schedule, recruit, execution to graduation
• Coordinate with trainers or lecturers to contribute their creative, professional expertise, talents and skills to deliver quality and relevant training courses

Operations

• Preparation and consolidation of reports based on internal (Management) and external (CPE, SSG, AIC, NSA, Funding Projects) requirement.
• Familiar with TPGateway platform and TMS.
• Manage appeal process, grievances and complaints
• Manage Audit process from government bodies e.g. CPE, SSG, AIC, NSA
• Plan and develop appropriate systems and procedures for the effective administration of programs
• Oversee the calendar of training activities and ensure smooth admin and delivery of programs
• Oversee the co-ordination of training logistics and placement activities for programs through interface with clients, training partners and trainers to ensure operational requirements of the Organisation and clients are met
• Participate in strategic planning and facilitate planning sessions through providing the team with pertinent information and analysis
• Recommend appropriate marketing strategies to meet operational goals and participate in planning and implementing marketing plans
• Assist the Director with budget development and draft application and proposals for submission to funding authorities to maximize grants
• Establish good relations with government and statutory board and corporate clients to promote programs
• Confer with clients on their training requirements; to review and provide feedback to fine- tune course curriculum together with Development team
• Responsible for proper documentation of contracts with clients and trainers and ensure timely and accurate maintenance of statistical records & reports
• Ensure current and accurate maintenance of client database, training catalogue, email alert on relevant websites and other social media platforms, etc.
• Oversee the organization of resource materials such as training manuals, reference library, evaluation procedures, training materials and aids, publicity materials etc.
• Promote and recommend quality service standards with a view to continuous improvement, and participate in improvement projects
• Organise and participate in activities or outreach projects - internal or joint, that promotes the Organisation’s cause and mission

People Management

• Provide leadership to teams, and develop them through staff engagement, providing learning and coaching.
• Develop and maintain a culture that facilitates effective performance of staff through clearly established individual responsibilities and objectives.
• Establish key performance indicators to assess and regulate performance so that objectives are met.
• Responsible for selection, professional development and performance evaluation of staff, bearing in mind, recognition and career progression, as and when appropriate to be addressed.
• Ensure compliance to HR policies and guidelines.

Requirements:

• Degree in Business/Marketing or related eg. Learning and Development
• Minimum 5-7 years of working experience in an educational institution
• Experience and good knowledge in WSQ programmes
• Experience in liaising with government agencies
• Competent in business development and communication skills
• Have good knowledge of learning and development for adult learners.

About Us:

Micron is a global leader in memory solutions, groundbreaking transformative technology that shapes how the world uses information to enrich life for all. With a history spanning over 40 years, Micron has been instrumental in major technological advancements, providing efficient memory and storage systems for diverse applications. As the world transitions to an economy where data drive value creation, Micron plays a pivotal role, with data becoming the new business currency, and memory and storage are strategic differentiators that redefine how we extract value from data, enriching lives globally and redefining society. Micron is also committed to sustainable development, focusing on employee health and safety, environmental quality, and community support.

Main Responsibilities:

Reporting to the Senior Director, Supply Chain Optimization, you will play a pivotal role in optimizing end-to-end inventory and exceeding customer delivery performance expectations. This role is essential for uncovering rich and actionable inventory insights, ensuring working capital is accurately deployed, and delivering outstanding customer experience. You will lead global teams which are responsible for alignment of customer service level targets to demand segments, multi-echelon inventory optimization, cross functional facilitation to improve inventory health, disposition of impaired inventory, management of customer stated lead time policies, and inventory reserves management.

Other Responsibilities:

• Lead and develop the Inventory Optimization, Inventory Management, and Customer Service Level teams.
• Oversee multi-echelon inventory optimization and other supply chain policy management.
• Measure inventory health and implement proactive and reactive strategies for improvement.
• Define and manage structural Days Inventory Outstanding (DIO) targets.
• Facilitate multiple cross functional inventory and service level forums.
• Collaborate with Assembly & Test, Quality, Engineering, and New Product Operations teams to improve inventory processes.
• Be responsible for quarterly reserves and write-down processes for raw materials, in partnership with Finance.
• Monitor and improve customer service levels, balancing inventory levels to meet service expectations without compromising financial performance.

You Are:

• An outstanding leader with a consistent track record in leading supply chain, industrial engineering or relevant areas, with strong analytical and problem-solving skills, and the ability to drive critical initiatives in a highly organized and adaptable manner
• Possess a Bachelors’ Degree or above and at least 12 years of work experience across key business functional areas such as inventory management, supply chain, manufacturing or a related field.
• Strong understanding of semiconductor product and manufacturing processes.
• Excellent interpersonal skills with the ability to work & collaborate at all levels and influence partners without direct authority.
• Passionate about driving improvements and achieving operational excellence.
• The ability to form collaborative partnerships with internal and external partners.

Join us in a pivotal role that merges passion for technology with exceptional leadership skills to develop new revenue opportunities in Cloud and ICT for the region. As Director for the Cloud & Solutions business, you will lead the Engineering planning, delivery and operations for the build and lifecycle of the Cloud platform and its marketplace.

Make an Impact by:

• Platform Build and Service Transition ; Patches and Upgrades activities and coordination.
• Overall solutions planning, transition and fulfilment.
• Platform Security.
• Manages Support and MS contracts.
• Platform Testing and acceptance.
• Clearance of Customer Tickets.
• Incident Management, and Dispute resolution.

Skills for Success:

• Bachelor Degree in Business, IT or Electrical Engineering.
• 10 years industry experience working with DevOps function for complex systems.
• Extensive knowledge and experience in cloud management, deployment, and support.
• Extensive experience in managing IT teams for delivery and operations of multi-tenanted platforms.
• Extensive experience in managing problem resolution, incident management and customer tickets.
• Good knowledge of Cloud technology and managing platfoms services, ICT and Cloud Product Lifecycle
• Competent and experienced in Security by Design.
• Adept in vendor and risk management.
• Proficient in infrastructure as code (IaC) tools like Terraform or CloudFormation
• Strong scripting skills (e.g. Python, Bash) and proficiency with Java, PHP or .NET programming
• Strong hands-on experience on Linux operating systems.
• Possess solid knowledge and experience with containers and container orchestration tools.
• Extensive experience managing networking (routing, DNS, Load Balancing, IPsec VPN, VPC, Subnets)
• Proficient in enabling security by design, and managing firewall rules
• Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK Stack).
• Practitioner of agile and DevOps practices and the usage of related CI/ CD tools such as Jira, Jenkins and configuration tools like Ansible, Chef an Puppet.

Rewards that Go Beyond

• Hybrid work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

About the Role

Our Forensic Litigation and Consulting segment in Singapore provides multinational corporations, legal counsel, financial institutions, and other organizations with information required to make well-informed business decisions. Our team is retained to advise in multi-jurisdictional business transactions and investments, regulatory inquiries, compliance issues and are involved in complex, global, and high-profile litigation, arbitration, and investigation. We combine end-to-end risk advisory, investigative, and disputes expertise to deliver holistic solutions for our clients.

Specifically, the Business Intelligence team conducts research and investigations to uncover actionable intelligence and performs value-added analysis to help decision-makers address and mitigate risk, protect assets, and make informed investment decisions to maximize opportunities.

Our experts conduct independent investigations to help clients resolve a variety of issues, including:

• Due diligence for mergers and acquisitions, joint ventures and cross-border transactions
• Anti-bribery and foreign corruption (FCPA / UK Bribery Act) investigations and risk assessments
• Strategic intelligence
• Pre-market entry support
• Political risk analysis
• Assets searches
• Vendor screening & assessment programs
• Whistleblower allegations
• Fraud risk assessments
• Litigation and compliance support

Position Summary

As a Senior Director in the team, you will be required to take a leading and proactive role in drafting scopes of work designed to achieve engagement objectives, manage engagement teams, and ensure that our work is executed efficiently and effectively. The position requires a highly motivated problem solver with solid analytical ability, strong organizational skills, and a desire to advance within the organization.

You will have the ability to work autonomously, while keeping the engagement leader informed of project progress. You will provide coaching to junior team members, listen to others’ input and accept coaching from peers and senior team members.

Your responsibilities will also include business development and achieving client satisfaction in all aspects of the client relationship and a high level of professional service in every element of the business.

What You’ll Do:

Reporting to the Singapore-based Senior Managing Director, your responsibilities will include the following:

• Ensure the efficient management of complex assignments throughout Asia including the writing and submitting of proposals and reports, and supervision of all services related to the assignment (in house research and analysis, field work, etc).
• Maintain and further expand subject-matter expertise and deep knowledge of business-politics landscapes in Asia, particularly mainland China and Southeast Asia.
• Contribute to the maintenance and expansion of FTI’s human source network.
• Proactive identification of new sources of information, research tools and approaches, as well as managing of these resources to achieve high quality and cost effectiveness.
• Develop the business by promoting the company, identifying new clients and generating opportunities through marketing initiatives.
• Achieve client satisfaction in all aspects of the client relationship and a high level of professional service in every element of the business.
• Proactively identify new sources of information, including research tools and human sources, as well as managing of these resources, to achieve high quality and cost effectiveness.
• Develop and maintain effective relationships between the different business practices and offices, including operational support as required.

Basic Qualifications

• Minimum of 8-10 years investigative experience in business intelligence, investigative due diligence, and corporate investigations.
• A first or upper-second honors degree or higher, with evidence of continued professional or vocational learning.
• In-depth industry knowledge and investigation experience gained from a professional services environment.
• Excellent understanding of the complexities of economic, regulatory, political and security matters and their effect on the business environment within Asia.
• Prior international work experience/travel or experience working as part of a global dispersed and diversified team is an advantage.
• Proven ability in a business development role and a history of bringing in new clients and generating revenue is preferred.
• Flexible team player with demonstrable experience in managing and prioritizing a demanding workload, and to undertake any task (regardless of its complexity or level of challenge) in order to ensure that an assignment is completed within a fast-paced and dynamic operational setting.
• Strong leadership skills with a minimum of 2 years’ experience in a supervisory position.
• Strong oral and written communication skills essential. Second regional language sought (e.g. a working knowledge of Southeast Asian languages an advantage).
• Travel may be required to clients and to FTI office(s) within the Asia-Pacific region.

Duties & responsibilities

As a Project Director (PD) you will be expected to take a lead role in securing new and retaining local and regional work with existing and new investor and landlord clients.

To develop new and strategic business opportunities through a strong local network of contacts internally and externally. Leveraging business relationships such as Commercial, Retail and Industrial Investor sectors.

When delivering complex projects, to accept total responsibility for the effective management of all phases of a project (or projects) from initial establishment to handover and project closure.

The PD role requires coordinating thought and leadership skills to encourage maximum contributions of all participants in the specific project and focus these to maximise outcomes for all stakeholders.

As a Project Director, you have a responsibility to contribute to the development of less experienced colleagues through mentoring and coaching in all aspects of project management.

Performance objectives

A SUCCESSFUL PROJECT

• Within each project, establish and implement an effective organisation structure for reporting, communication and working procedures.
• Lead the project team to assemble and effectively lead consultants, contractors and suppliers to achieve the best possible performance from all members of the project team.
• Take a proactive role in delivering successful projects
• Represent the client’s best interests from inception to completion of the project.
• Establish and maintain a positive client relationship.
• Lead the project team to achieve the best possible performance from all members.
• Represent and promote the company throughout the project.
• Ensure accurate and timely project reporting.
• Ensure repeat business from existing clients.
• Produce detailed monthly reports for projects covering, safety, environment, program, resources, budgets, risk and profitability
• Lead the management of the construction phase of the project and ensure Jones Lang LaSalle is providing appropriate supervision commensurate with our role.
• Establish and implement an appropriate quality control system.
• Lead the identification, mitigation, and reporting on project risks to ensure the delivery of projects on time and under budget.
• Utilise JLL technology including AdaptiveWork, Jaggaer, Project Toolkit and OVal.

BUSINESS OUTCOMES

• Promote JLL to new prospects and key landlord clients with expressed purpose of developing new business opportunities.
• Seeking out and developing new business relationships and generating new revenue from landlords
• Target and generate new investor related revenue in a 12month period that does not relate to new or existing Global, Regional or National agreements
• Develop and strengthen relationships with other JLL business lines.
• Where possible introduce opportunities to other business lines within JLL
• Develop relationships with existing clients to increase the profile and exposure of JLL
• Manage project revenue and payment cycles to avoid bad debt.
• Lead the preparation of EOI’s and pricing submissions to clients to win new work.
• Lead in the development of quality templates for use by others using Project Toolkit.
• Lead in external industry award nominations to promote the business within industry.

LEADERSHIP

• Create an environment where all team members are encouraged to contribute.
• Set objectives and measurable goals and remain motivated to achieve them.
• Act as a leadership role model for JLL by embracing JLL’s Values at all times, these being Teamwork, Ethics & Excellence.
• Coach and develop staff and provide regular feedback and guidance.

PERSONAL EFFECTIVENESS

• Set stretch targets for self, and rigorously monitor and manage individual performance.
• Develop and monitor plans for team operations.
• Seek advice and collaborate with other senior staff in exploring solutions to problems and areas of risk that arise.
• Delegate to others in the team in a logical and effective manner that empowers positive contribution.
• Be prepared to make tough decisions that resolve problems or improve operations.

RELATIONSHIP BUILDING

• Promote open, constructive, and collaborative relations with superiors, subordinates, peers, and clients.
• Gain respect of JLL people, clients, and where appropriate with the broader business community.

COMMUNICATION

• Regularly communicate plans and performance in a clear and motivational manner to members of the team.
• Maintain positive lines of communication with clients and other stakeholders.
• Listen effectively and communicate through actions and example.
• Analyse completed projects to promote successes and lessons learnt, including case studies to the greater business

Key skills

• Negotiate skilfully in tough situations with both internal and external groups.
• Can anticipate future consequences and trends accurately and can articulate vision of possibilities.
• Confidently manage project delivery from inception to closure.
• Proficiency in the use of Microsoft Office Suite, SharePoint, Microsoft Project, and experienced in managing cost reporting systems.
• Understand the legal environment for each project in respect of planning, commercial aspects, and delivery constraints.
• Be able to carry out commercial negotiations with contractors, suppliers, consultants, and authorities within established limits of authority.
• Understand our obligations for complying with ISO14001, ISO45001, ISO9001 and Environmental Health and Safety legislation generally.
• Assist in maintaining accreditations where applicable.
• Ability to assess clients’ needs and project constraints.
• Ability to assist in the commercial assessment of new projects.
• Have a detailed understanding of different delivery methods. I.e., Project Management, Construction Management, Managing Contractor and Warranted Price, Lump Sum etc.
• Ability to assist in the preparation of project proposals and the delivery of presentations that may be required as part of securing new work.

Employee specification

• A degree in a relevant Project or Construction Management related discipline and at least fifteen (15) years’ experience in to Design, Construction, or Project Management.
• Experience with MNC and Financial Sector Clients

Responsibilities:

• Lead and drive business growth and achieve sales revenue targets.
• Develop and implement comprehensive sales and marketing strategies to maximize market penetration and increase brand awareness.
• Manage key accounts and build strong relationships with clients and partners.
• Collaborate with internal teams to ensure alignment of sales and marketing efforts with business objectives.
• Monitor market trends and competitor activities to identify opportunities and stay ahead of industry developments.
• Analyze sales and marketing data to measure performance and identify areas for improvement.
• Lead and mentor a team of sales and marketing professionals to drive performance and achieve targets.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Sales & Marketing, Business Administration, or equivalent.
• At least 3 – 5 years of sales/ business development experience from hospitality industry.
• Candidate with prior experience in handling corporate/ MICE account will be an added advantage.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Title: Assistant Catering Sales Director (ID7156)
Location: Clementi
Working Hour: Mon to Fri, 9am-6.30pm
Basic Salary: $6000-$7000 (Not including comm)
Benefits: AL 12days, AWS & Performance Bonus (Jan and July)

Job Description
• Respond to telephone/online catering sales enquiries.
• Build and maintain good client relationship and rapport.
• Solicit new corporate clients through cold calling and sales visit.
• Assist clients in professional event planning, packaging, and menu selection.
• Keep abreast of trends and developments in catering industry.
• Actively brainstorming of creative ideas in improving catering services to clients
• Account for sales and profitability of event orders and ensure smooth operations of catering functions.

Requirement:
• Possess O Level / Diploma / Degree in Business, Marketing
• Min 5 years and above of experience in Hotel Banquet/Catering/F&B industry with proven sales record.
• Able to converse effectively in English and Mandarin to manage Mandarin speaking clients.
• Self-discipline, proactive and have strong sense of urgency.
• Must be self-driven, dynamic, meticulous, creative and sales oriented.
• Outgoing personality, highly motivated, independent individual and yet an inclusive team player

The role will be responsible in leading the development of Lifestyle Brands in Asia Pacific and supporting the development of Luxury Brands in Asia Pacific, through management contracts and other means of development including franchises and co-management where appropriate.

Primary Responsibilities

Prospecting

· Representing the Lifestyle and Luxury Brands and selling the unique know how, assisting the Country Developers in this instance.

· Assist the Country Developers to identify and build relationships with potential companies who would be willing to choose a Lifestyle or Luxury brand for their hotel.

· Identify potential projects, contact/follow-up with owner/developer/consultants in an effort to promote and sell the Lifestyle Brands.

Assess the Lifestyle and Luxury projects’ feasibility

· Project analysis (financial, product and marketing), in coordination with the Country Developer where relevant.

· Liaise with all relevant internal departments to assess the project’s feasibility (design & technical, operations,…).

· For brands in partnerships with other companies, liaise with all relevant departments at such companies to assess the project’s feasibility (design & technical,…) and obtain validation of the projects where required.

· Act in coordination with the development strategy and guidelines defined by Asia Pacific, and ensure that the projects are also consistent with the strategic guidelines defined by Corporate office

· Detailed financial modeling and investment analysis for projects, where required.

Negotiation of Management Contracts and other commercial arrangements

· Prepare, or assist in the preparation of, proposals and pitches for Lifestyle and Luxury projects.

· Lead, or assist the VP Development Luxury Hotels or the Country Developers, in the negotiations of commercial terms & conditions and contractual negotiations for management agreements, franchise agreements and other commercial arrangements for Lifestyle and Luxury hotels.

· All matters relating to the successful signing of management agreements, franchise agreements and other commercial arrangements in cooperation with the Country Developers or VP Development Luxury Hotels, for all hotels that meet the desired standards and are deemed to be appropriate for the strategic growth of the relevant brand.

Profile

Knowledge and Experience

· Master degree in international management or business administration

· Minimum of 5 years of relevant experience in the hotel industry

· Strong user knowledge of Microsoft Outlook, Office, Excel and Power Point

· Knowledge of hotel accounting & management, financial modeling, hotel brands and hotel legal documents (management agreements and franchise agreements).

Competencies

· Good interpersonal skills with ability to communicate with all departments and ability to present and negotiate with heads of major companies

· Serviced oriented with an eye for details

· Excellent teamwork

· Good analysis, financial, presentation, persuasion and negotiation skills

· Multicultural awareness and able to work with people from diverse cultures

· Flexible and able to embrace and respond to change effectively

· Enthusiastic and ability to work independently with good initiative under dynamic environment

· Frequent travels

Who we are

We live and breathe audio. We are driven by the passion to create audio solutions that make a difference. The business with consumer devices such as headphones, soundbars and speech-enhanced hearables is now operated by Sonova Holding AG under the license of Sennheiser.

With the well-known Sennheiser brand, the company stands for premium quality in the field of audio products. In order to remain among the best in its field, Sonova Consumer Hearing is always on the lookout for outstanding talent for the Sennheiser brand. The company is headquartered in Wedemark, Germany, with approximately 650 employees worldwide.

Regional Senior Director (Asia Pacific excluding Greater China)

Job responsibilities:

• Accountable for regional CHB results, including portfolio-country-channel mix management, executing in-line with pricing & promotional/ SOA guidance to deliver profitable growth, owning the regional P&L, from gross sales to net sales and down to regional EBITA. Own ensuring all functions play their role here, including partnering closely with operations & customer service on returns, invoicing etc.
• Represent CHB regionally, both internally and externally.
• Develop, drive & lead the execution of CHB GTM strategies to successfully drive profitable growth and market share gain year on year with clear channel / distribution strategies across the total CHB business (categories and channels).
• Drive online sales with the goal of increasing the overall share of online sales, and integrate and embrace the on-line sales teams as part of one omnichannel GTM strategy.
• Lead the regional multi-functional team and create one team approach, providing direct leadership for all sales employees for Premium Headphones, Audiophile and Hearing Care product categories, and dotted line / business leadership for the full organization.
• Launch and sustain initiatives with excellence and execute successful trade marketing strategies to increase sales and our brand awareness/position within the markets we serve.
• Establish and implement regional short and long-range goals, objectives, policies and operating procedures based on global guidance.
• Establish both annual and monthly sales objectives in line with the Company's business plan and enable local teams within their region to deliver against those plans; tracked via daily management.
• Ensure team analyzes sales activities against goals, with sales goals being met and/or exceeded. Proactively lead the team to propose recovery actions to meet target if gaps / opportunities.
• Establish compensation plans for all sales personnel including salary structures, clear sales targets and bonus plans in coordination with HR. Drive a high level of cross-functional employee engagement measure yearly through our HearMe survey.
• Partner closely with operations to deliver robust and reliable sales forecast, improving our forecast accuracy and ensuring product availability for our consumers; accountable for local sales forecast.
• Participate actively in CHB GM community, driving best practice sharing with an aim to better execute omnichannel GTM strategy.
• Work closely with our sister businesses (Hearing Instruments & Audiological Care) to expand and promote our hearing care products in those two channels.

Pre-requisites:

• Higher education with a technical or commercial degree (business administration, sales and/or marketing, or similar relevant field).
• 15+ years of business experience gained across FMCG and/or consumer electronics.
• Experience as General Manager in local markets in Asia Pacific countries including Australia, New Zealand, Japan, South Korea, India and South-east Asia.
• Preferably a classical trained FMCG commercial leader who has successfully worked in a matrix coupled with experience in consumer electronics. Preferably sales route-up having managed large key accounts.
• Experience of omnichannel leadership, incl. e-com/digital commerce experience with track record of sales transformation.
• Track record of substantial revenue growth.
• Strong leadership skills and profound know-how in building and efficient leading teams.
• Comfortable working in and influencing cross-functional/-cultural teams within a fast-paced environment.
• Strong business acumen and analytical skills, experience with P&L management and ownership.
• Strong ethics/high integrity with the ability to maintain professional internal and external relationships that meet company core values.
• Ability to motivate sales team to meet and exceed sales goals, and to lead, influence and drive multi-functional teams.
• Ability to plan and manage at both strategic and operational levels.
• Ability to establish and maintain a consistent corporate image throughout product line, promotional materials and events.
• Ability to work collaboratively with staff to create a results-driven, team-oriented environment.
• Ability to take the initiative to make independent decisions/choices.
• Highly organized with effective time management skills.
• Excellent oral and written communication skills and interpersonal skills

Responsibilities:

• Develop and guide the sales team’s strategy and targets, leading them to meet overall goals within budget constraints.
• Monitor sales performance and adjust activities, account management, and sales priorities as needed to achieve objectives.
• Assist the Director of Sales and Marketing (DOSM) in creating the annual sales budget and implementing sales programs and initiatives.
• Support the DOSM in preparing monthly forecasts for the department, ensuring adherence to budget parameters and effective cost management.
• Build and maintain strong relationships with clients before, during, and after conferences, exceeding their expectations to encourage repeat business.
• Participate in the creation of the marketing plan, sales action plan, profit plan, advertising and promotions budget, and marketing audits.
• Track forecasts for all group and FIT segments, identifying periods needing increased sales focus to meet targets.
• Recruit, select, train, and motivate the sales team to reach sales objectives.
• Provide leadership for the daily operations of the sales team while aligning with the department’s and company’s strategic goals.
• Monitor group bookings in relation to room availability, types, and customer spending potential to maximize revenue from rooms and other services.
• Attend trade shows, travel functions, and major business events as required or directed by the Director of Sales & Marketing.
• Foster good working relationships with other departments, ensuring effective communication and teamwork.
• Perform additional duties as assigned by hotel management.

Requirements:

• With 5 years of sales experience in the hotel industry field.
• A diploma or degree holder, in hospitality management or business related discipline.
• Positive, dynamic and results-oriented

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Responsibilities

• Responsible for the technical delivery, quality and client management for projects assigned
• Lead and supervise technical teams across multiple projects
• Ensure all technical aspects align with project goals, deadlines, and budgets
• Work closely with directors, engineers, designers, and other stakeholders to meet project requirements
• Set design criteria, check design calculation and drawings, agree on design concepts with Division Director
• Assist in preparing fee proposals and supporting the company’s business development efforts
• Prepare and monitor cost and quantity estimates
• Control scope of work in relation to fee
• Prepare design reports at all design stages from concept to construction documentation
• Ensure accuracy and timeliness of all works carried out by the Team
• Ensure high-quality output and troubleshoot issues with technical components
• Handle all correspondence including reports, technical specifications, and other documents relating to assigned projects
• Attend design/site meetings, including all other important meetings with Architects, Clients and Authorities
• Lead, mentor and provide training on new technologies and tools for team members
• Ensure all technical aspects comply with industry standards, safety regulations, and ISO quality procedures

Job Requirements

• Bachelor’s degree in Civil Engineering or a related field
• At least 12-15 years of experience in a technical field, with 6-8 years in a leadership or management role
• Excellent leadership and communication skills, with the ability to effectively manage and coordinate a diverse team of stakeholders
• Strong problem-solving and decision-making abilities, with a keen attention to detail
• Proven ability to work under tight deadlines

Publicis Communications is a collective of the most passionate, purposeful and progressive creative agencies in Singapore, formed by Publicis Worldwide, Leo Burnett, Saatchi & Saatchi, Prodigious and MSL. At Publicis Singapore, we believe that magic happens when brands lead change with creativity and bravery.

We believe in effecting positive change through creativity, always.

While we seek out the most brilliant minds to help us on our quest, we’re also passionate about nurturing the best talent from within. Which is why when you join us, your journey can be one of continuous evolution.

We’re a community of experts that hail from every discipline.

We’re activists who embrace challenges with agility and dynamism.

We’re idealists who thrive on inspiration.

We’re romantics who believe that an idea can change the world, but also that the idea can come from anyone and anywhere.

We’re all that, but we don’t stop at that.

Because we’re committed to becoming better versions of ourselves, every. single. day.

Scope of work

You will lead the work on some of the most popular consumer brands in the world, impacting the daily lives of nearly 2 billion people in the fastest-growing region in the world. You will work for clients who not only care about success in the marketplace but are passionate about the role of brands in helping bring about social change. Working as a team with the Account and Creative leads, you’ll combine forces to lead the client in pursuit of their ambitions. This will involve solving a number of problems for the client with the freedom to recommend the best possible solution, whether you draw from the traditional world of branding and interruptive advertising or more contemporary permission-driven practices, like content or entertainment.

Expectations of a Planning Director

The Planning Director is responsible for the strategy of a brand. They are held accountable for the overall thinking of the business and the effectiveness of the work. Beyond the core skills of interrogation, distillation, and inspiration, they must also be accountable for fostering strong high-level relationships with clients and for being the entrepreneurial engine for the brand.

In your role, you will be expected to:

• Create successful work across a range of brands and categories for the agency.
• Integrates (and communicates to the client) knowledge with respect to media, creative, and messaging effectiveness from one campaign to the next.
• Partners with creatives to the concept, explore, and push the creation of good work.
• Builds and maintains senior client relationships.
• Directs the development of client presentations and other important communication.
• Demonstrates thought leadership and innovation for enhanced media plans and results.
• Generating original ideas with other members of the team.
• Presenting findings to senior staff members and clients.
• Liaising with senior members of staff to receive feedback and create improvements to strategies.
• Maintains a sense of discretion and professionalism, representing the Groupe.

Expectations as a member of our community

• You believe passionately in the power of creativity to bring change to the world. But you’re realistic and have a clear-eyed view of what it will take to get there: not a path you walk alone, but with a group of people putting a diverse range of skills and perspectives to work, towards a common goal.
• Your ideas and your voice will be heard, respected, and protected with passion. Ideas are not disposable commodities here, they are our most precious assets.
• You will be tested, you will be challenged and you will be pushed beyond your comfort zone, but you will equally be supported, encouraged, and celebrated. Because the true value of a community is that we bring out the best in each other.

Expectations as a team leader

You will learn that we prefer not to hire our leaders, but to grow them. As your own leadership journey evolves, your primary goal will be to nurture the next generation of leaders. You will reflect our “People First” ethos, where we believe that the best work can only come from a team that feels happy, secure, and motivated, with a clarity of purpose. You understand that humility and kindness are equal in importance to daring and initiative. You value diversity, equality, and inclusivity, not because it’s fashionable but because it’s obvious.

In your role, you will be expected to:

• Provide leadership and professional development to department staff.
• Mentor and trains team members, write performance reviews and allocate work.
• Monitor teams to deliver beyond the client’s expectations.
• Motivate your team, and be the glue that keeps teams going.
• Set goals and KPIs for each team member, and works with them to achieve these.

Qualifications

• Required 10+ years account/digital/ production experience in a creative advertising agency.
• The ability to make complex subjects understandable.
• Be creative and able to think around problems.
• Have a good memory for facts and figures.
• Strong grasp of social media space and online media jargon and technology.
• Set goals and KPIs for each team member, and works with them to achieve these.
• Good knowledge of the media and how strategic planning influences it.
• The flexibility to work over a number of projects and balance your workload.
• Ability to work under pressure and meet deadlines in a fast-paced creative environment.
• Ability to effectively and appropriately interact with co-workers at a variety of levels, across many disciplines.
• Effective negotiation and problem-solving skills required.
• Proficient in Word, Excel, PowerPoint, Keynote.
• Exceptional written and verbal communication skills with the ability to communicate with all levels of employees.
• After-hours work and overnight traveling to shoots and post sessions required.
• They must have excellent written and verbal communication skills and strong interpersonal skills.
• Naturally well organized and unfazed when working towards deadlines.

Our client is a US MNC and a Fortune 500 Company that provides Design and Manufacturing solutions to the customers worldwide. They are currently hiring for a Quality Director and will like to invite interested candidate to submit your detailed resume to [email protected]

Quality Director

Responsibilities:

• You will be part of the site Management Team
• Manage entire site Quality system which includes Medical system
• Responsible for all product quality issues, including managing internal and external communication on product qualities.
• Identifies on-going quality issues and makes recommendations to improve current processes
• Interfaces with customers, suppliers, engineering and operational groups on quality related issues
• Responsible to lead 5S & 6 sigma initiatives for the Region
• Provides training in statistical concepts and techniques
• Establish, review & approve quality control methods and procedures
• Plays a key role to provide guidance to site with respect to maintaining quality excellence

Requirements:

• Degree in Mechanical or Electronic / Electrical Engineering or Quality Management with minimum 10 years relevant experience in Quality &/or Management capacity preferably in EMS environment & prior experience in handling FDA audit is preferred
• Excellent knowledge & implementation experience in Six Sigma
• Formal training in ISO Lead Auditor is a definite advantage
• Familiar with ISO-13485 & TL (Telecommunication ) system
• Strong skills in facilitation, analysis & problem solving
• Experience in analyzing of various processes barriers and using TPM methodology to drive improvements and inspection to support operations
• Candidates with Black Belt or Master Black Belt in Lean / Six Sigma will have added advantage
• Ability to work independently with excellent interpersonal relations and deep passion for driving product quality are essential

Great ideas do not discriminate, and anyone can have them. Given the right protection and support, a great idea can become a powerful brand, a transformative technology, an innovative process or design, or even a song or story that moves one’s soul. Housing Singapore’s largest community of intellectual property (IP) experts, the Intellectual Property Office of Singapore (IPOS) understands better than anyone how important it is to protect ideas and creations for now and for the future. We leverage our deep technical, legal and business expertise to help innovative enterprises grow, through their intangible assets, including IP, from Singapore, through Singapore. We catalyse the ideas of today, into the assets of tomorrow.

About IPOS International

IPOS International (IPOS Intl) is a private limited company fully owned by IPOS, committed to building Singapore’s future growth as a global hub for intellectual property creation, protection and management. We serve the public sector, investors, private enterprises, not-for-profits, service providers and individuals through patent search and analysis, training and IP management services. Together, we amplify creativity and enable innovation, to realise tangible economic and social value from intangible assets.

Job Responsibilities

Reporting to the Deputy Director, Operations, Planning & System, the candidate will be responsible for the business system of the Patent Search Examination & Analytics (SEA) Unit.

You will:-

• Ensure critical operational system is aligned with business needs to ensure business continuity and operational efficiency of internal and contracted processes.
• Plan and drive IT system upgrades through regular maintenance and system renewal.
• Provide solutions to address process and system issues when they arise.
• Analyse existing systems, business needs and users feedback, identify bottlenecks and implement system changes to improve system performance, user experience and optimise processes.
• Evaluate system data policy and implement system archival process.
• Ensure optimal utilisation of resources and be the go-to person on how data and technology can be used for enhanced performance tracking and transformed processes with automation.
• Review whether internal controls are sufficient and effective to mitigate risks. Lead system studies and innovation projects for adopting emerging technologies for efficiency gains using automation and AI and improving user experience for various functions within unit.
• Support Deputy Director in unit’s planning for budget, capacity projection and performance metrics.
• Undertake ad hoc unit projects assigned.

Are you the one? Please write to us if you have/are:

• A degree, preferably in systems engineering or computing, with 5 to 8 years of relevant working experience, preferably in system project and dashboard development. Background in patents, experience in data analysis, SQL and knowledge in VBA/Python, basic coding/programming knowledge is a plus.
• Organised, customer-oriented, meticulous, proactive, able to multi-task and meet tight deadlines.
• Analytical, resourceful, able to work independently and in a team involving multiple groups of users and technical teams.
• Able to drive system-related process improvements using evidence-based/data-driven approach.
• Proven track record of successfully launching new system including change management.
• Experience in agile, design thinking and user experience improvements.
• Excellent communication and collaboration skills.
• Proficient with Microsoft Office applications and in particular Microsoft Excel and PowerPoint.

To apply for this position, please email your CV to [email protected]

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Why this is important to Visa

Visa understands that operating a successful company includes driving business growth, strong shareholder returns and financial inclusion benefiting global economies. We strive to make a positive and transformative impact on the world, based on the belief that we can do well and do good.

The Social Impact & Sustainability (SI&S) team executes on this belief every day, connecting our shared humanity, shared planet and shared communities within and outside of Visa. We strive to place Visa at the forefront to power the future of commerce for everyone through inclusive financial products, sustainable solutions and corporate citizenship. Our team focuses on leveraging Visa’s assets, business model and global scale to drive business growth and equitable sustainable economic growth, with a focus on communities at risk of being left behind. We focus on building purpose-driven partnerships that have societal and business benefit, aimed at three key outcomes:

• Support the financial success of small and micro businesses (SMBs), women and underserved communities to expand economic prosperity for individuals and households
• Drive sustainable commerce and support the transition to a low-carbon global economy
• Ensure Visa acts as a responsible corporate citizen in the countries in which we operate and do business

What a Social Impact and Sustainability Regional Lead does at Visa:

• Lead Visa’s Asia Pacific (AP) social impact & sustainability team to drive Objectives and deliver Key Results (OKRs) aligned with market priorities and the Visa 2030 business strategy, including:
  • Expanding entrepreneurship and empowering small businesses, especially women-led businesses, with digital tools, knowledge, access, and security
  • Providing financial education as a foundation for economic inclusion and development
  • Enhancing the security of digital commerce for all
  • Demonstrating Visa’s long-term commitment to supporting the communities where we work and whom we serve
• Partner closely with Visa Foundation, global colleagues, and AP Government Engagement & Communications teams to develop and oversee implementation of:
  •  an overarching narrative illustrating Visa’s purpose and contributions,
  • impact initiatives in markets across the region, and
  • the embedding of social impact into key client relationships and government engagements to drive impact and advance commercial outcomes
• Build deep and lasting relationships with external stakeholders to drive long-term value and enhance the company’s reputation with decision makers across the region
• Coordinate Visa’s humanitarian relief and sustainability efforts in conjunction with relevant functional and business leaders 
• Oversee measurement & reporting of social and business outcomes in line with OKRs

Responsibilities:

• Lead and drive business growth and achieve sales revenue targets.
• Develop and implement comprehensive sales and marketing strategies to maximize market penetration and increase brand awareness.
• Manage key accounts and build strong relationships with clients and partners.
• Collaborate with internal teams to ensure alignment of sales and marketing efforts with business objectives.
• Monitor market trends and competitor activities to identify opportunities and stay ahead of industry developments.
• Analyze sales and marketing data to measure performance and identify areas for improvement.
• Lead and mentor a team of sales and marketing professionals to drive performance and achieve targets.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Sales & Marketing, Business Administration, or equivalent.
• At least 3 – 8 years of sales experience (Room Sales/ MICE/ Catering Sales), from hospitality industry

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

COMPANY DESCRIPTION

The Salvation Army, Children and Youth Group - Gracehaven is a residential home for children and youths who require care, protection and rehabilitation due to risk behaviours and a lack of parental supervision.

We aim to help children and youths reintegrate back into their family and society through an array of holistic programmes and activities specially designed to cater to the well being of each individual person. At Gracehaven, a team of professionally trained social workers work towards building holistic and individualized care plans that are tailored to meet each person's needs.

RESPONSIBILITIES

MAIN PURPOSE / OBJECTIVES:

• The Assistant Director, Community and Youth Mental Health (CYMH) Services is responsible for overseeing and managing the delivery of community services and youth mental health programmes. He/she will provide professional and operational oversight for clinical and social work components in CYMH.

• This position will supervise the Manager, Youth Development Centre (YDC) to ensure smooth planning and implementation of programmes for youths at the drop in centre, child access services and youth mental health programmes. This will include guiding staff and executing the pivoting of YDC from its current focus to professionally grounded youth mental health and developing the activities and programmes needed from scratch.

• This position will also provide professional supervision to develop and implement youth mental health programmes that are able to reach a broad spectrum of youths to build resilience as well as supervise the team to provide case management and basic level counselling/triage for low to moderate level of youth mental health concerns. This will include ensuring that funders' KPIs and obligations are met.

• This position will also supervise the Manager, Kids in Play (KIP) to ensure strategic planning, and provide strong professional oversight to enable KIP to continue to be well established as a clinically sound service provider and continue to grow KIP's social work and clinical practice in the corrections landscape. This position will also front engagements with government agencies such as Prisons and NCSS, using his/her professional standing and capability to build a strong reputation for KIP and enable collaboration with key stakeholders to ensure continual financial support for all KIP programmes. He/she will also work with relevant agencies such as NCSS on assessment/evaluation tools and how they are to be implemented appropriately to ensure KIP is fairly assessed.

Key Responsibilities:

• Oversee and manage the delivery of community services and youth mental health programmes.

• Provide professional oversight for clinical and social work components in CYMH and KIP.

• Supervise the Manager, Youth Development Centre to ensure smooth planning and implementation of programmes for youths at the drop-in centre, child access services, and youth mental health programmes.

• Guide staff and execute the pivoting of YDC from its current focus to youth mental health.

• Provide professional oversight to develop and implement youth mental health programmes that are able to reach a broad spectrum of youths to develop healthy coping mechanisms, build resilience, and navigate life's challenges.

• Supervise the Manager, Kids in Play (KIP) to ensure strategic planning, and where appropriate review, for all KIP programmes to ensure KIP's standing in correctional sector remains strong.

• Foster strong collaboration with key stakeholders such as Prisons and NCSS to ensure continual financial support for all KIP programmes.

• Maintain close working relations with Prisons authorities to ensure all kids in play continue to develop.

• Ensure that funder's KPIs and obligations for all community and YMH programmes are met, as well as work with relevant partners such as MER in HQ and NCSS Research to ensure evaluations are fairly executed for.

• Be involved in service development and supervision for other new community services.

Qualifications:

• A degree in social work, psychology, or a related field.
• Strong clinical and professional record in social work or clinical work, especially in working with families, children and youth and/or mental health
• Strong social work/clinical leadership abilities and able to grow capability for other professionals.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with various stakeholders.

Working Hours

10 am to 7 pm on Monday to Friday (1 hour for lunch)

As this programme will involve community outreach and services, flexibility will be needed due to the exisgencies of service.

Working Location

The Salvation ArmyChildren and Youth Group

Youth Development Centre

Address: 65 Kallang Bahru, #01-305, Singapore 330065

Gracehaven Children's Home

Address: 3 Lorong Napiri, Singapore 547548

Requirements:

• We are looking for candidate with more than 15 years of facilities experience.
• Candidate from manufacturing background is a MUST, preferably from Semicon Industry.
• Candidate that is holding Senior Facility Manager role are encouraged to apply.
• Shortlisted candidate will be contacted for a confidential chat.

HOW TO APPLY:

Interested applicants, kindly send your resume to [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Mason & Co is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Mason & Co Pte Ltd

EA License No: 19C9622

EA Personnel: Cheah Wei Xuan (Thea)

EA Personnel Reg No: R23118878