We are looking for a Business Development Manager (Sales) to be part of our team. The Business Development Manager will be supported with inbound leads and get the opportunity to work with the #1 Digital Marketing Agency in Singapore.

Rewards:

• Extremely high commission structure
• Medical and insurance coverage
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Work alongside with an award winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home available

Responsibilities:

• Develop digital marketing strategies and solutions across a broad range of digital marketing channels (SEO, SEM, Social Media, YouTube & Display) that meet our prospective clients’ needs
• Communicating with the clients and internal team in the development of the overall digital marketing strategy
• Conduct sales presentations to a range of prospective clients
• Build rapport with the business community through participation in related business associations
• Prospecting new leads and converting them to clients
• Build strong relationships with prospective clients
• Support account managers to service the clients
• Responding to clients' emails and calls
• Assisting in inbound calls to ensure prospective clients' sales inquiries are answered
• Making outbound calls to secure appointments and sales closure
• Prepare sales forecasts and report regularly
• Meet or exceed sales objectives assigned

Requirements:

• STRICTLY Singaporean or PR holder only
• Knowledge of Digital Marketing (SEO, PPC, SMA) is preferred
• Minimum 1 year experience in sales related position
• Fluent in written and spoken English
• Possesses self-initiative, hardworking and responsible
• Resourceful, cheerful disposition with a positive working attitude
• Able to carry and protect company branding at all times
• Able to work independently

Probation Period:

This position includes a 6 months probationary period to assess mutual compatibility within the job role.

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora and UOB, we are the winner of Search Marketing Agency of the year 2022. We are also the winner of Lead Generation Agency of the year 2022.

With an ongoing expansion plan, we want to gather the best talents in Singapore and bring Impossible Marketing globally. This means that you get to speak to some of the biggest brand representatives in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore who takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

Are you a detail-oriented finance expert with a passion for accounting and HR? We’re on the hunt for a dynamic Finance Manager to join my client’s vibrant team. You’ll play a crucial role in ensuring our financial and HR operations run smoothly and efficiently.

You’ll be the go-to person for all things finance and HR such as ensuring accurate and timely financial reporting in accordance with local regulations and IFRS, and oversee the month end closing process. You will also be the main point of contact with external auditors, and also ensure compliance with statutory requirements and internal controls. On the HR side, you’ll manage payroll processing, drafting of employment contracts and upkeeping the integrity of the company system.

The ideal candidate should be CPA or CA, with a degree in Accountancy and Finance with a minimum of 10 years of regional finance accounting experience. You are able to deal with regional stakeholders, and able to work independently in a smaller-set up within a large organisation.

If you are keen, please click on the link to apply or email me with your updated CV at [email protected]. Alternatively, if you are looking out within the finance space, feel free to send across your resume.

• Oversee daily salon operations
• Hire and train beauticians, as needed
• Organize employees’ shifts, considering peak times and seasonality
• Order beauty products, like creams and essential oils and replenish stock
• Arrange for regular maintenance services for all equipment
• Apply hygiene practices across all beauty stations
• Ensure all beauty treatments meet high quality standards
• Maintain staff records, including salaries and working schedules
• Promote services, products and discounts on social media
• Receive payments from clients and track all transactions
• Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)
• Run online competitions and offer discount packages to attract new customers

Job Description

We are seeking an experienced and detail-oriented SAP Test Manager with a proven track record in SAP testing methodologies and a strong emphasis on S/4HANA migration projects. The ideal candidate will play a pivotal role in overseeing and managing the testing activities related to SAP software implementations, enhancements, and specifically, migrations to S/4HANA. The SAP Test Manager will demonstrate expertise in test planning, execution, and leadership for a large-scale project involving high number of users while ensuring the quality and reliability of SAP systems.

Key Responsibilities:

Test Strategy and Planning:

• Develop and implement comprehensive test strategies, with a specific focus on S/4HANA migration projects and other SAP systems like BW, SAC, Datasphere and PaPM.

• Collaborate with project managers, business analysts, and SAP functional consultants to understand the unique requirements of S/4HANA migrations.

• Define test scope, objectives, and deliverables tailored to the migration context.

Test Execution:

• Oversee the execution of test plans, ensuring that testing activities are aligned with the complexities of S/4HANA migration projects.

• Coordinate closely with SAP functional and technical teams to validate system functionality during migration.

• Conduct various types of testing, including system testing, integration testing, regression testing, and performance testing, specific to S/4HANA.

• Drive test automation for Functional and regression testing

Team Leadership:

• Lead and mentor a team of SAP testers, emphasizing expertise in S/4HANA migration testing.

• Provide guidance and support to team members, ensuring a deep understanding of the challenges and nuances associated with S/4HANA migrations.

• Conduct performance evaluations and contribute to professional development plans with a focus on migration skills.

Stakeholder Communication:

• Effectively communicate test progress, results, and other relevant information to project stakeholders, emphasizing the critical role of testing in successful S/4HANA migrations.

• Collaborate with project managers to provide accurate and timely status reports with a particular focus on migration milestones.

Continuous Improvement:

• Identify opportunities for process improvement within the testing lifecycle, particularly regarding S/4HANA migration best practices.

• Implement and share insights into testing methodologies, tools, and industry trends related to S/4HANA migration projects.

Requirements

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.

• Proven experience as a SAP Test Manager, with a significant focus on S/4HANA migration projects.

• Strong knowledge of SAP applications, modules, configurations, and S/4HANA migration processes.

• Experience with various testing methodologies, tools, and best practices, with an emphasis on S/4HANA migration testing.

• Excellent communication and interpersonal skills.

• Project management certification (e.g., PMP) is a plus.

• SAP certification and S/4HANA certification are highly desirable.

Key Competencies:

• Leadership and Team Management

• Test Planning and Execution, particularly for S/4HANA migrations

• Communication and Collaboration

• Problem-solving and Analytical Skills

• Attention to Detail

• Stakeholder Management

Mon to Fri: 8:15am to 5:30pm

Responsibilities:

- Leads new product design, development activities of connectors, wire harness and electronic packages.

- Responsible for managing pre-engineering, product design development of new products.

- Performs value analysis, value engineering and troubleshooting.

- Manage a team of Product Design engineers and responsible for products’ lifecycle.

- Guide team in performing data analysis, yield enhancement, product cost reduction and device reliability improvement.

- Develop market-specific connector products and optimizing product designs and yields.

- Initiate and implement improvement processes to improve efficiency and sustainability in productions.

- Communicate technical information to non-technical stakeholders, and building relationships with suppliers and customers.

- Ensure processes meet quality standards and safety compliance requirements.

Requirements:

- Degree / Diploma in Mechanical Engineering/ Electrical Engineering and or other related certifications.

- Possess relevant connectors industry knowledge and expertise

- At least 8 years of experience involved with product engineering (design and development)

- Experienced in leading a team

Mon to Fri 9am - 6pm

• Manage existing accounts expansion as well as open new markets in the regions

• Contribute to the growth of sales, build strategic partnerships with clients and drive sales strategy of the company

• Build strong network of clients, and hold key relationships with customers in the organization

• Responsible for delivering expected sales revenue target and profitability. Build strategic partnerships with clients and drive sales strategy of the company

Requirements

1. Required prior experience dealing in satellite/telecommunication equipment’s with regions exposure.

2. Good experience in managing partners and distributors

3. Frequent travelling involves to SEA regions

Mon to Thurs 8.30am to 6pm

Fri 8.30am to 5.30pm

Job Responsibilities

The role holder, reporting to the Financial Controller, will play a crucial part in driving and overseeing the transformation of our Finance function. The ideal candidate will have a strong background in finance, coupled with proven expertise in leading and implementing transformation initiatives.

Responsibilities

• Strategic Planning: Develop and execute a comprehensive finance transformation strategy aligned with organizational goals, ensuring optimal efficiency and effectiveness.

• Process Optimization: Identify and implement process improvements to streamline financial operations, enhance accuracy and reduce cycle times.

• Process enhancement: Leverage on financial technologies (RPA etc) to improve finance processes and reporting capabilities.

• Change management: Effectively manage the organizational change associated with finance transformation efforts with overall business objectives, fostering a cohesive and integrated approach.

• Cross-functional collaboration: Collaborate with various departments to align finance transformation efforts with overall business objectives, fostering a cohesive and integrated approach.

• Data Analysis: Utilise data-driven insights to inform decision-making and identify opportunities for improvement within the finance function.

• Performance Management: Establish key performance indicators (KPIs) and metrices to measure the success and impact of finance transformation initiatives.

• Project Management: Part of the Working Committee across all Entities/ Brands for the new Dealers Management System (DMS).

• Handle any ad-hoc projects or tasks as assigned by Management.

The Ideal Candidate Should Possess The Following

Qualification and Experience

• Degree or professional qualification in Accountancy or CPA with at least 8 years of relevant experience.

• Minimum 3 years leadership experience

Knowledge and Skills

• Proven experience in finance roles with a focus on transformation initiatives.

• Strong project management skills with a track record of successfully leading finance transformation projects from initiation to completion.

• In-depth knowledge of financial processes, systems and technologies.

• Analytical mindset with the ability to interpret complex financial data.

• Effective communication skills – both written and verbal

• Independent yet a collaborator, meticulous and hands-on with demonstrated

• This position may required to communicate with counter part in China

Roles Description:

The role will be a Digital Marketing Account Manager (AM). The AM will be handling our clients' Digital Marketing campaigns. He or she is also expected to be managing our clients and optimise their campaign to the best practices.

Specific Responsibilities:

The main responsibilities of the role are to conceptualise, set up, optimise the performance of the digital marketing accounts, and update clients regarding the campaign performance.

Competencies:

The AM will have an in-depth understanding of Digital Marketing and also gain the confidence of client management. He or She will be able to set up and run the campaigns independently. In addition, he or she would be analysing data to optimise the campaign performance.

Rewards:

• High Basic salary
• Medical and insurance coverage
• Yearly pay increment
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Work alongside an award-winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home available

Probation Period:

This position includes a 6 month probationary period to assess mutual compatibility within the job role.

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora and UOB, we are the winner of Search Marketing Agency of the year 2022. We are also the winner of Lead Generation Agency of the year 2022.

With an ongoing expansion plan, we want to gather the best talents in Singapore and bring Impossible Marketing globally. This means that you get to speak to some of the biggest brand representatives in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore who takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

Mon to Thur 8.30am - 6pm

Fri 8.30am - 5.30pm

Overview

The role holder, reporting to the Financial Controller, is

- To be responsible for managing day-to-to-today activities in treasury and corporate functions to meet the financial and regulatory obligations of the group.

- To assist the Group in audit and accounts functions.

Duties and Responsibilities

Treasury

• To perform a broad range of treasury functions which includes cash management; bank loan management including rollovers, drawdown and compliance.

• To manage intercompany loans.

• To maintain & update all relevant banking records which include maintaining bank account Master Database, updating of consolidated report of banking facilities / charges and utilization.

• In charge of opening and maintenance of bank accounts, internet banking and application of bank facilities.

• To support business stakeholders in FX and trade financing matters.

• To identify business and market opportunities and work closely with banks for new funding scheme and evaluate current scheme for improvement.

• To coordinate with internal stakeholders on Tax compliance requests such as FATCA.

• To prepare weekly cash flow consolidation, consisting of short- and medium-term requirements.

Corporate

• To assist in the preparation of directors' and shareholders' resolutions.

• To assist in ensuring filing compliance in accordance with relevant regulatory and statutory requirements.

Accounting and Audit

• To support audit related matters including preparation of bank and directors’ confirmations.

• To assist in the preparation of monthly management accounts and annual financial statements in accordance with applicable financial reporting standards and group guidelines.

• To assist in the review of payments and receipts.

Others

• Establish, develop, and maintain relationship with key internal and external stakeholders by providing high level support and engagement and maintain consistent strong operational relationships.

• To work with Legal Department on Banks’ Letter of Offer and negotiate terms and conditions with our banks.

• Ad-hoc duties as assigned.

The Company

Our client is a rapidly growing macro alternative investment manager, the firm specializes in trading interest rate products, vanilla equities, FX, and rates, operating across the Asian financial markets. The Singapore office, established in 2020, houses a diverse team of approximately 30 professionals, including traders, business development specialists, portfolio managers, and partners. This is a new role supporting the head of legal and compliance in Singapore.

Responsibilities

Key responsibilities include:

Legal Support

• Review, draft, and negotiate legal documentation for trading activities, including ISDA agreements, custody agreements, prime brokerage agreements, and fund administration contracts.
• Provide legal support for fund structuring and documentation, primarily in Cayman and Singapore jurisdictions.
• Assist with the legal documentation needs of a parallel fund, particularly during its initial setup phase in 2025, and manage ongoing compliance BAU tasks.

Compliance Oversight

• Monitor and enhance the firm’s compliance program, ensuring adherence to MAS regulations for licensed fund managers and other relevant compliance regimes in the region.
• Collaborate with internal stakeholders to maintain regulatory compliance across trading and business activities.
• Support the COO in regulatory reporting and operational risk matters.

Additional Contributions

• Engage in cross-functional projects, transitioning from legal to compliance as the role evolves.
• Assist with template-based documentation to handle high-volume, routine legal tasks efficiently.

Requirements

Professional Expertise

• Minimum of 5 years of experience in the asset management or hedge fund industry, with exposure to both legal and compliance functions.
• In-depth knowledge of MAS rules and regulations, as well as compliance frameworks in Singapore and other regional jurisdictions.
• Familiarity with ISDA documentation, trading agreements, and fund-related contracts.
• Experience with hedge fund operations and knowledge of SFC compliance regimes is a significant advantage.

Skills and Qualifications

• Qualified lawyer preferred; candidates with relevant paralegal experience will be considered.
• Strong understanding of regulatory requirements impacting licensed fund managers.
• Bilingual proficiency in Mandarin and English is highly desirable.

Personal Attributes

• Adaptable and willing to transition between legal and compliance roles.
• Strong interpersonal and negotiation skills to work effectively with internal stakeholders and external counterparties.

Mon - Thurs: 8:30 a.m. - 6 p.m

Fri: 8:30 a.m. - 5:30 p.m

Job Responsibilities

The role holder, reporting to the Assistant Group Financial Controller in day-to-day operations, is responsible for tax, audit and reporting activities of the group in compliance with local & international tax regulations, Financial Reporting Standards, and Group accounting policies & guidelines.

Tax

• Provide support for the tax components of Group direct and indirect taxes, ensuring adherence to local country tax mandates.

• Attend to tax queries with the tax authorities.

• Collaborate with country Finance or Tax Head and provide guidance on tax compliance related matters, including tax reporting, tax document management and tax cashflow management

• Collaborate with external parties to oversee and formulate transfer pricing documentation for bolstering inter-company transactions in alignment with local regulations.

• Collaborate with external and internal parties to ensure compliance to Group Country by Country Reporting requirements.

• Analyze and devise business strategies pertaining to taxation.

• Serve as an internal business consultant for all tax-related matters within the Group.

• Oversee the tax compliance process and adapt to challenges in the process.

Audit

• Lead the audit of the Group, working with Country Head of Finance and ensure prompt and timely completion of external audits of the Group and its subsidiaries.

• Review and improve internal control procedures; formulate and implement financial policies to ensure high standards of financial controls.

Reporting & Compliance

• Review and provide accurate Group financial information to Management.

• Working closely with Country Head of Finance to ensure timely delivery of output.

• Formulate and implement group accounting policies and procedures, ensuring policies are uniformly applied throughout the Group.

• Assist in implementation of new and revised accounting standards to the Group.

• Assist in ensuring all group accounting policies and reporting processes are documented and kept-up-to date.

• Assist in periodic reviews of all finance policies, processes and procedures to ensure they are optimal for the changing demands of the business.

Others

• Assist in Group Treasury Management.

• Build and manage relationships with business partners, external auditors and consultants.

• Assist in the implementation of new ERP system with primary focus on the finance and accounting modules. Review and execute the Group Chart of Accounts ensuring that the Chart of Accounts is consistently implemented within the Group ERP system.

• Assist in financial modelling, investment analysis, project evaluation and due diligence to support investment decisions, as well as funding requirements.

• Ad-hoc duties as assigned.

The Ideal Candidate Should Possess The Following

Qualification and Experience

• Qualified ACCA / CA with at least 8 yrs experience in audit & tax, and 3 yrs experience in a leadership role

Knowledge and Skills

• Ability to research and interpret accounting and tax guidance and draft accounting memos to support conclusions

• Strong IFRS acumen and understanding of financial reporting

• Excellent analytical, communication and interpersonal skills

• Excellent problem-solving skills and the ability to independently prioritize multiple tasks and bring projects to completion

• A team player with positive attitude and able to work in a fast-paced environment

• Contribute to a flexible, stable, and team-oriented working culture

• Experience working in a Group Corporate Finance function is preferred.

SUMMARY

This role under logistics and store department reporting to site director.

Responsible for ensuring effective and efficient supply chain management.

KEY AREAS OF RESPONSIBILITY:

1. Responsible for creating and implementing best practices for logistics processes.

2. Able to plan, manage and evaluate logistic requirements of different stakeholders.

3. Responsible for liaising / negotiating with shipper, agents / forwarders for movement of shipment through air / sea freight (import / export).

4. Responsible for co-ordinating and maintaining good relations with vendors / customers and arranging delivery.

5. Responsible for establishing and managing incoming and outbound procurement and distribution / shipping schedules.

6. Responsible for preparing of Delivery orders, packing list and Commercial Invoices.

7. Responsible for monitoring and timely payments of all duties and taxes.

8. Able to undertake packing / dispatch of shipments as per outlined specifications and carefully handling of stock items.

9. Responsible for ensuring all documents are received / issued and filed.

10. Responsible for updating the logistic documents in accounting software and other systems.

11. Responsible for procuring and ordering regular stock items.

12. Responsible for monitoring the stock re-order levels.

13. Responsible for safe handling of inventory.

14. Ensure appropriate warehouse safety measures are adhered.

ADDITIONAL DUTIES:

1. Responsible for daily & monthly MIS reports to the stakeholders on regular basis and as per the requests by the concerned department as and when required.

2. Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance.

3. As may be assigned by the management from time to time.

REQUIREMENTS:

• Minimum 3-4 years’ logistics management experience from marine industry

• Familiar with freight rates negotiation and cost comparison

• Stock management, replenishment, and schedule planning experience.

• Diploma in supply chain or equivalent working experience in related field

• good planning skills that able to plan and meet deadlines

• Proficient in using ZOHO or other software.

• Occasionally support during weekends or public holidays might require.

Reports To: Head of Sales Singapore

The ideal candidate is responsible for maintaining and expanding relationships with important customers. This role requires a dynamic and customer centric individual who can manage the operational aspects of key account.

Responsibilities

• Serve as the main point of contact for assigned key account/project, ensuring client needs met efficiently.
• Proactively work with customer and operation team/pricing team in facilitating corrective action when required.
• Must have in-depth knowledge of forwarder logistics import and export operations for both existed business and on-boarding new business through executing effective implementation best practices.
• Analytical mindset with the ability to interpret and act on data for MBR or QBR needed.
• Serve as a facilitator or single point of contact for implementation of new business, joint projects or any other customer requests. Work with internal stakeholders in country level, regional level, and global level for key account bases.
• Customer-focused with a proactive approach to solving problems.
• Detail-oriented with a strategic mindset.

Qualifications

• Bachelor's degree or equivalent experience
• 10+ years of Freight Forwarding operational key account related experience
• Excellent written and verbal skills in both English and Mandarin
• Excellent presentation and analysis skills
• Self-motivated, able to work in a team and independently

Responsibilities:

• Lead and guide software delivery teams to implement solutions.
• Analyze project requirements, Design and develop software systems and applications to meet customer's needs.
• Work with Project Manager and stakeholders to ensure timely and successful delivery of the project scope within timelines
• Serve as a technical advisor to the development team, offering troubleshooting support and driving issue resolution.
• Prepare and maintain technical documentations and design plans
• Provide System Enhancement Recommendations such as modifications or upgrades to existing software systems and applications to enhance performance.
• Ensure compliance with industry standards, regulations, and best practices (e.g. SGTS, GCC, IM8, etc.)

Requirements

• Experience in infrastructure architecture (on-prem/cloud), database architecture and networking
• 5-8 years of experience in software, systems design and implementation.
• Experience in pre-sales consulting would be added advantage
• Experience as a Solution Architect would be a plus
• Proficiency in software development languages such as Java, Python, C++, or others

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and progressive approach helps us to keep a balanced perspective. Fitch is also committed to supporting its employees by advancing conversations around diversity, equity and inclusion. Fitch’s Employee Resource Groups (ERGs) have been established by employees who have joined together as a workplace community based on similar backgrounds or life experiences. Fitch’s ERGs are available to connect employees with others within the organization to offer professional and personal support.

With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly competitive market. We have a relentless hunger to innovate and unlock the power of human insights and to drive value for our customers. There has never been a better time to make an impact and we invite you to join us on this journey.

Fitch Solutions provides data, research and analytics that help clients excel at managing their credit risk, offer deep insight into the debt investment market, and provide comprehensive intelligence about the macroeconomic environment. All available on our platform, Fitch Connect, designed and built using our credit, macro and industry expertise to help you make more informed decisions.

Customer Success Manager

Fitch Solutions is currently seeking a Customer Success Manager based out of our Singapore office.

The prospective candidate will become part of our fast-paced Customer Success team, a group of dedicated professionals focused on fostering strong relationships with clients and ensuring their success with our products and services. The primary goal of the team is to drive product and platform adoption, ensuring an exceptional customer experience that ultimately results in renewals, customer advocacy, and business opportunities.

Our global team is based out in London, Frankfurt, Poland, New York, Dubai, Tokyo, Hong Kong and Singapore.

What We Offer:

• Fitch is a strong global brand with great name recognition
• Dynamic, collaborative and supportive environment
• Exposure to a diverse portfolio of clients and industries
• Access to internal and external training to acquire new skills and knowledge

We’ll Count on You To:

• Work with new and existing Fitch Solutions customers to provide onboarding and ongoing education to drive value and success with their use of the web platforms
• Collaborate with sales and marketing colleagues to develop and deliver appropriate customer engagement and retention strategies
• Develop strong long-lasting relationships with your book and proactively manage ‘at risk’ clients in conjunction with sales
• Identify opportunities for upselling and cross-selling additional products to existing customers
• Create and implement customer success plans, tailoring strategies to align with individual customer objectives and drive long-term success
• Identify and collect customer insight and feedback that can support and drive product enhancement
• Maintain accurate client records and ensure meeting notes, takeaways, market intelligence and feedback are entered on the CRM platform
• Ensure you are up to date with the product features and enhancements and be able to translate to a number of customer use cases
• Actively participate in Fitch Solutions events and conferences where required
• Participate to internal projects if and when required
• Travel required to meet clients

What You Need to Have:

• Excellent organisational and time management skills, including ability to prioritise and work under tight deadlines
• Demonstrated ability to understand customer needs and navigate complex customer organizations
• Ability to work effectively as a team player
• Thrive in a fast-paced environment where you can multitask and deal with change
• Be a fast learner and self-motivated
• Strong English communication and written skills; proficiency in Mandarin is a plus

What Would Make You Stand Out:

• Be resourceful and creative when approaching problem solving
• Adaptable and open to change
• Self-starter who can work well both independently and as part of a team environment

Please apply directly from https://careers.fitch.group/job/Singapore-Customer-Success-Manager%2C-Singapore/1106549601/

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.

For more information please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

As a Release Manager in Platform Technology, you will oversee our client's software releases from development to production, ensuring high-quality and risk-free deliveries. Additionally, you will double hat as Incident Manager (IM) during contingency situations. This role involves collaborating with development teams, QA, and operations to plan, coordinate, and manage releases across various environments, including SIT, UAT, and Production.

Key Responsibilities:

• Design and implement release management strategies, processes, and procedures.
• Oversee release scheduling, resource management, and stakeholder communication.
• Collaborate with development teams to gather release requirements and manage dependencies.
• Ensure compliance with software release policies and role segregation standards.
• Partner with QA to ensure comprehensive testing and quality assurance.
• Coordinate with operations and external teams for seamless deployment and rollback plans.
• Identify and address release risks, issues, and conflicts.
• Communicate release plans and updates to stakeholders effectively.
• Adhere to organizational policies and industry standards.
• Continuously enhance release management processes and practices.
• Prepare and present release reports and risk assessments to senior stakeholders.
• Integrate release management with project plans in collaboration with project managers.
• Promote a culture of resilience and continuous improvement with a focus on risk management.
• Analyze trends and track Release Management KPIs.
• Conduct post-implementation reviews for failed changes or rollbacks and incident-related changes.
• Serve as Incident Manager during contingency scenarios, managing incidents and ensuring timely resolution.

Requirements:

• 5-10 years of experience in release management within large organizations.
• Experience in regulated financial institutions is preferred.
• In-depth understanding of software development life cycles (SDLCs) and release management practices.
• Proficiency with release management tools and DevSecOps pipelines (e.g., JIRA, ServiceNow, AWS Code Pipeline, GitHub, BitBucket).
• Strong communication skills with the ability to simplify complex issues.
• Excellent interpersonal skills for managing stakeholder relationships.
• Self-driven and capable of working independently.
• ITIL 4 certification is required.

Our client is a leading payment company that provides innovative payment solutions to businesses worldwide. We are seeking an experienced Application Support Manager (L2/L3) to lead our clients team of skilled support engineers in providing top-notch application support for payment applications.

Job Summary:

We are looking for a seasoned Application Support Manager (L2/L3) to manage application support team and oversee the resolution of complex technical issues related to our payment applications. The ideal candidate will have a strong technical background in Java, excellent leadership skills, and experience in managing application support teams. The Application Support Manager will be responsible for ensuring timely and effective resolution of technical issues, mentoring and guiding team members, and collaborating with cross-functional teams to achieve business objectives.

Key Responsibilities:

• Lead and manage a team of application support engineers (L2/L3) in resolving complex technical issues related to our payment applications.
• Develop and implement effective application support processes and procedures to ensure timely and effective resolution of technical issues.
• Collaborate with cross-functional teams, including Development, Quality Assurance, and DevOps, to ensure smooth and timely resolution of technical issues.
• Mentor and guide team members to improve their technical skills and knowledge.
• Conduct technical interviews and participate in the hiring process for new team members.
• Develop and manage the team's budget and resource allocation plan.
• Identify and mitigate technical risks and issues that could impact application stability and performance.
• Ensure compliance with industry standards, regulations, and security protocols.
• Collaborate with the Quality Assurance team to develop and execute comprehensive testing plans.
• Participate in on-call rotation and provide 24/7 support for critical technical issues.
• Experience in AWS

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• At least 5 years of experience in application support, with a focus on Java.
• At least 2 years of experience in managing application support teams.
• Strong technical knowledge of Java, including Java 8 and later versions.
• Experience with application support tools, including ticketing systems and monitoring tools.
• Strong leadership and management skills, with the ability to motivate and guide team members.
• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
• Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions

Mon to Fri: 8:30am to 5:30pm

Key Role Responsibilities

• Drive Business Development Operations Attend Tender site show rounds, prepare sales quotations/proposals and pitch presentations to potential clients

• Review tender opportunities via various media platforms and portals

• Meet and exceed sales revenue targets

• Maximise and deliver gross margins

• Collaborate with key account managers to identify new business opportunities and grow relationships that assist in revenue generation

• Manage client budget negotiations and supplier cost-savings efforts

• Provide leadership in developing and delivering competitive win strategies through RFPs and Bids

• Proactively identify trends in the Environmental Services and Integrated Facilities Management sectors, and possible opportunities or risks

• Drive Customer Service Operations Review customer needs to enhance service offerings and competitiveness

• Ensure successful customer retention through relationship development and maintenance, and addressing enquiries in a timely and professional manner

• Work with key account managers and company trainers to ensure that customer service levels meet or exceed the company’s standards and in accordance with contractual requirements

• Drive customer attraction and retention strategies to improve customer loyalty

• Drive Business Administration Operations Prepare monthly sales/tender reports

• Participate and present in monthly General Management Meeting for business development and operational excellence

• Working closely with other departments including, Operations, Human Resource, Finance, Procurement, Technology and Safety

Requirements

• Previous experience in a Sales role is essential

• Minimum Diploma Degree

• Proven record of revenue growth and profit achievement in an account management role

• Well organised with attention given to details and ability to handle multiple tasks

• Excellent communication and interpersonal skills

• Good presentation skills and negotiation skills

• Team player, passionate, self-motivated and results-driven

Responsibilities:

• Assist in guiding the team of Property Officers for all the estate management matters of a Division, including but not limited to routine building maintenance works, cyclical maintenance works, improvement works, conservancy and horticulture, use and control of the common property, arrears management etc.
• Establish and maintain close partnership with relevant agencies and grassroots organizations so as to achieve the vision and mission of the organization.
• Liaise with external contractors to ensure improvement works are carried out to contractual standards, provide leadership to a team in the day-to-day estate management operations and to effectively carry out the functions and duties.
• Any ad-hoc duties are assigned.

Requirements

• Minimum Diploma or Degree in Building / Estate Management / Real Estate / Engineering or equivalent.
• Preferably 2 years of relevant experience in estate management and managing township properties.

Interested candidates, please kindly send your updated CV to [email protected]

Tempserv Pte Ltd (06C3745)

R1983591

• Global Investment Firm
• Opportunity for growth
• Good learning curve

Our client is a Global Investment firm seeking a Manager, Operational Due Diligence to join the team.

In this role, you will be part of the operational due diligence (ODD) team to conduct assessments for potential investments for the business. You will review the fund manager’s operational processes and identify any gaps, so as to advice the business on decision making processes. This includes on-site visits, reviewing outsource vendors, documentation and reporting.

The ideal candidate should have at least 4-8 years relevant experience within ODD, Internal audit, or fund operations from a fund/investment/asset manager background. Strong communication skills a pre-requisite to work with both internal and external stakeholders, strong analytical skills and ability to thrive in project-based work.

Please click on the link to apply or email me with your updated CV at [email protected] if keen. Thank you.

Reg No. R1987809
BeathChapman Pte Ltd
Licence no. 16S8112

Mon to Fri 9am - 5.30pm

Hybrid work arrangement

Position Summary :

This position is to collaborate with key stakeholders in crafting and executing captivating integrated marketing campaigns and initiatives across diverse channels, including digital, social, and events. Your expertise will contribute to the success of both in-house and client brands, achieving business objectives and surpassing key performance indicators

Responsibilities that Define Your Success:

• Collaborate with key stakeholders to strategize and implement effective communication initiatives and strategies, leveraging both digital and traditional platforms while rooted in data-driven insights.

• Master the realm of digital marketing, including end-to-end execution of digital campaigns, media planning, content creation, copywriting, campaign tracking, and comprehensive reviews.

• Be at the forefront of our social media presence, partnering with content leads to design, build, and maintain an engaging online community.

• Demonstrate prowess in analytics tools such as Amplify and Google Analytics, utilizing performance insights to optimize digital marketing efforts and maximize impact.

• Cultivate a compelling Public Relations campaign strategy, crafting engaging stories for our brands and campaigns, writing PR releases, and skilfully interacting with the media and organizing media events.

• Keep ahead of big data insights and social trends, offering thought leadership and innovative perspectives on adopting emerging media platforms and technologies.

• Efficiently manage relationships with agencies and vendors for marketing activities, ensuring timely and high-quality deliverables.

• Brief our design team on non-digital collateral development and oversee the production process to ensure seamless project delivery.

• Exhibit financial acumen by managing allocated budgets with clear trackable deliverables and performance measurements.

• Uphold the company's corporate governance, workplace practices, and code of conduct, ensuring compliance with workplace safety and health regulations, especially for events and roadshows.

• Embrace additional duties reasonably assigned by management, showcasing your adaptability and commitment to excellence.

Job Requirements:

• Proven track record in digital marketing, with a strong grasp of website analytics, digital ad serving tools, and familiarity with digital media consumption habits on platforms like Facebook, Instagram and Tiktok.

• Enthusiastic learner (including the area of Generative AI), self-motivated, and adept at thriving within tight deadlines and high-pressure environments.

• Outstanding team player with excellent interpersonal and communication skills, fostering collaboration and synergy.

• Possess a keen eye for detail, ensuring meticulousness in all endeavours.

• Demonstrate maturity, resourcefulness, and the ability to think strategically.

• Showcase exceptional written and verbal communication skills, adept at conveying impactful messages

• Good experience into B2C industry

• Prior working experience with marketing agency would be added advantage

• Global Investment Firm
• Opportunity for growth
• Career progression opportunities

Our client is Global Investment firm seeking a Manager/VP, Investment Regulations to join the team.

As the SME in investments regulations, your role includes reviewing new products and markets for the business from a regulations perspective, and ongoing monitoring of the existing investment portfolio compliance. You will also be involved in pre and post-trade rules coding, implementing and monitoring. Work with the front office team to assess potential deals from a regulations standpoint and to be the face of regulatory compliance for the business.

The ideal candidate should have relevant compliance/regulatory experience for global market or private markets, in the bank/financial services industry. Strong communication skills a pre-requisite to work with key stakeholders within the business, strong analytical skills and project management skills. Please note that this role is open to candidates at the associate level up to a senior manager/VP level.

Please click on the link to apply or email me with your updated CV at [email protected] if keen. Thank you.

Reg No. R1987809
BeathChapman Pte Ltd
Licence no. 16S8112

Mon - Fri 8.30am - 5.30pm

Sat 8.30am - 12.30pm

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.

• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.

• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.

• Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.

• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.

• Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.

• Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipments are maintained and meet retail standard requirements.

• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and VOC report.

• Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.

• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.

• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.

• Maintain and strengthen customer service processes to improve customer satisfaction at all times.

• Develop staff through training, coaching, and mentoring to enhance their performance and build their competencies.

• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.

• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.

• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.

• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.

• Setting up and control of proper warranty structures and procedures according to our regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Job requirements

• Broad understanding of all aspects of the automotive industry.

• Minimum 5 years of experience in premium brand automotive business

• Minimum 5 years management experience

• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.

• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).

• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.

• Result Driven Individual with strong business acumen

• Aggressive and forward thinking

• Ability to analyze and use Financial Reports

• Excellent communication skills, including presentation effectiveness.

• Well rounder conceptualization skills, creative, ideas generator.

• Well rounder personal effectiveness with good negotiation and influencing skills.

• Emphasis on performance, goal and team orientated.

About us

Marguerite is awarded by Michelin with one star. The restaurant General Manager is the “face” and ambassador of Marguerite and Hortus leading the venues personality and soul. The restaurant General Manager is responsible for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations.

The Roles:

• General Manager is responsible for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations.
• The main responsibilities include, but are not limited to, creating a Food & Beverage destination within Gardens by the Bay, maximizing revenues, achieving financial and quality targets, gaining culinary and service awards, marketing, confirming required staffing levels, and conducting training and development of team members.

Job Description

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operations.
• Assigns the Assistant Manager, Junior Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to the timeline of deliverables.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact.
• Constantly obtains customer feedback during operations to ensure satisfaction and building loyal following/return customer base.
• Handles guests’ complaints and comments competently and swiftly.
• Builds strong relationships with local guests and builds loyal following as a foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, staff, and operator at all times.

Management and Leadership of Outlets

• Executes hands-on leadership by actively engagingin colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, to be collaborative and enabling leadership style.
• Provide regular team meeting for training and arranges examinations for the staff to achieve higher standards and skills.
• Drives the team to achieve common goals and build a strong team work.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles.
• Reviews the work performance of all colleagues to make sure that established procedures and policies are followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. To actively enforce colleague motivation and team building.

Marketing Plan and Revenue Management

• To be knowledgeable to represent the brand and promote the outlet.
• To be comfortable being a media personality, subject to approval and supervision of the Management and Marketing Communications team.
• Comfortably and confidently answer questions and attend to queries or feedback regarding the restaurant.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labor.
• Submits regular forecasts of the restaurant revenue. Work out on property revenue to yield.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Job Requirement

• Minimum with Food & Beverage/Hospitality Management Certificate or equivalent.
• At least 6 years of relevant experience as a Restaurant Manager or Restaurant General Manager in the Fine-Dining F& B Industry.
• Knowledge of restaurant operations management from Front of House (FOH)
• Highly organised with strong analytic and communication skills.
• Strong leadership skills, Excellent Communication Skills and Problem-solving ability
• Detailed knowledge of fine dining cuisine and culinary trends.
• Strong knowledge of food and wine.
• Strong working knowledge of Microsoft Office.
• Able to work independently and can lead and manage a team in the restaurant.
• Ability to work under pressure and remain within all set deadlines.
• Involvement in reservations and understanding of Revenue Management processes.

Assistant Account Manager (Sales-Focused) is responsible to support the Account Manager in managing client relationships and ensuring account satisfaction. This involves assisting with client enquiries, preparing sales presentations, and processing orders. The role includes administrative duties like scheduling meetings and maintaining accurate records. Additionally, the Assistant Account Manager will help to analyse client data, prepare performance reports, and identify opportunities for growth while building and maintaining strong client connections.

RESPONSIBILITIES

• Provide direct support to the Account Manager in all aspects of client management.
• Handling Enquiries, Pre-Qualifications, making Offers and concluding Sales contracts
• Set up order confirmations and purchasing contracts.
• Establishes and maintains relations with new and existing clients, markets.
• Conduct sales and BD activities to meet objectives
• Thinks up and proposes innovative and client-oriented solutions.
• Gather and analyse data related to client accounts and prepare performance reports.
• Identify areas for growth or improvement in account strategies and collaborate with the Account Manager on implementation.
• Build and maintain strong relationships with clients to ensure high levels of satisfaction and account growth

Qualification

Diploma in Sales/Marketing and/or Mechanical Engineering

Experience

• Commercial experience and understanding of B2B processes.
• Good command of English language
• Knowledge and understanding of our markets and products
• Knowledge of MS Office

General Skills & Attributes

• Strong verbal and written communication to effectively interact with clients and team members.
• Ability to manage multiple tasks and deadlines efficiently, prioritizing workload appropriately.
• Ensuring accuracy in order processing, data analysis, and record-keeping.
• Being proactive and capable of finding effective solutions to client or project challenges.
• Proficient in analysing data, interpreting client needs, and identifying opportunities for growth.
• Being flexible and able to adjust to changing client demands or project requirements.
• A focus on understanding and fulfilling client needs to ensure satisfaction and build long-term relationships.