Key Responsibilities:

• Lead the development and execution of growth strategies for our products
• Identify and prioritize growth opportunities through data analysis and customer insights
• Collaborate with cross-functional teams to develop and test hypotheses for growth experiments
• Use agile methodologies to manage the development and deployment of growth initiatives
• Analyze data and metrics to measure the effectiveness of growth efforts and inform decision making
• Use SQL to extract and analyze data from various sources
• Develop and execute go-to-market plans for new products or features

Qualifications:

• Min. Bachelor's or Master's degree in a related field (e.g. computer science, siness, marketing)
• Solid years of experience in product management or a related field
• Strong background in agile methodologies, data-driven strategy, and data analysis
• Proficiency in SQL and experience using data to inform decision making
• Experience in go-to-market planning and the crypto industry preferred
• Excellent communication and collaboration skills
• Experience leading cross-functional teams and driving results

CEI Reg No: R1104662

EA Licence No: 99C4599

EA Personnel: Celine Tan Si Ling

Our Purpose

At Xero, weʼre here to make running a business beautiful. By making small businesses more efficient every day, connecting them with big business technology, and empowering the community behind them, their potential is limitless. When that happens, weʼre not only helping small businesses, weʼll be building a stronger economy that can change the world.

How youʼll make an impact

As the Marketing Technology Manager for Customer Engagement, you and your team will play a crucial role in accelerating the growth and maturity of Xeroʼs marketing and customer comms platforms globally.

Whilst reporting to the Head of Marketing Automation, youʼll also operate as part of the wider global Martech community of practice within the Marketing org.

As a strong product and marketing leader, youʼll balance strategy and vision while providing clarity and overseeing tactical execution, platform roadmaps and operational efficiencies leveraging your depth of technical platform knowledge and martech industry best practice.

Human-Centred & Leadership Qualities:

● Drive innovation within our comm platforms, ensuring our MarTech stack (Segment, Salesforce Marketing Cloud, Qualtrics & Intercom) is set up for multi-horizon growth and success.

● Lead the development of requirements for key initiatives, ensuring that we are investing in features and capabilities that support both the business strategy and user requirements.

● Effectively collaborate with senior stakeholders to ensure alignment around prioritisation and sequencing, and business dependencies are clearly defined and understood.

● Spark and surface new ideas for optimizing our MarTech platforms and ecosystems within Xero.

● Provide guidance and advice to your team and also colleagues across Xero, on the tooling and use of platforms to maximise ROI and ensure effectiveness

● Engage with internal and external consultants, leads and specialists as needed to accelerate priority initiatives and support the delivery of the Customer Engagement strategy.

● Drive best implementation practices within each platform that scale and support our future vision through effective team leadership and also individual contribution.

Data driven:

● Work in collaboration with Technology and Data teams to make data more accessible within Segment, Salesforce Marketing Cloud, Qualtrics (directly), and indirectly Intercom, for effective activation.

● Rationalize and streamline data processes to increase up-time and decrease the need for third party support.

● Manage the data governance and data policy within the CDP (Segment), working alongside our Legal and Security team

● Drive initiatives to improve the quality of reporting available, ensuring optimum set-up, processes and practices to enable marketing to demonstrate and report contribution/ROI for campaigns and key activities.

● Work with the related data teams to deliver the data marketing strategy for trigger-based automation within the platform.

CDP and audience expertise:

● Guide and orchestrate cross functional teams to deliver a Customer Data Platform roadmap, including marketing use cases, creation of core audiences, mapping of cross-channel experiences, data requirements and segmentation rules.

● Work collaboratively with Dotcom, Digital Media, Regional Marketing, Product Marketing, Product Onboarding and Customer Success teams to support the development of CDP business use cases, activation and maintenance of target audiences across acquisition and/or retention marketing channels.

● Ideate and translate marketing use cases and business requirements into a CDP data sets, schemas and platform configurations to deliver business outcomes

● Drive the continual maintenance and improvement of audience data quality and technology usage.

● Identify new opportunities and activation destinations from CDP and manage/monitor existing activation destinations.

Success looks like

● Development of a multi-horizon Customer Engagement team martech vision and defined sequence / roadmap

● Effective planning, management and execution of multiple platform product roadmaps

● Maintaining a complex orchestration schedule and managing dependencies across resources.

● Management of multiple large scale projects and teams simultaneously

● Strong working relationships with stakeholders and peer teams

● Contribution to building and maintaining an inspiring team culture and innovative environment

What youʼll bring with you

Critical competencies

● Live and breathe high performance with a commitment to transparency and direct feedback – while being a collaborative team player

● Self-motivated and achievement oriented with excellent project management skills

● Creative and innovative thought leader who is not afraid to take risks to improve the customer experience, platform usability and scale

● Must be able to thrive in a highly dynamic, flexible work environment and switch rapidly from strategy to execution

● Excellent written and verbal communication, with the ability to communicate effectively with senior management, including C-level as required

● Ability to explain complex concepts and train/mentor others from within & outside of your immediate team

● Strong technical skills within MarTech systems to help unlock capabilities and drive innovation

● Understands data process and flows between systems and outbound signals to other platforms

Experience

● Leading and managing marketing technology platforms and integrations

● Managing Projects and Products

● Applying Data Governance and Data Privacy regulations, data management and transformation, ETL, and data modeling in practice

● Applying data management and complex data relationships, data execution and usage for campaigns, reporting etc.

● Applying human-centred design, service design or design thinking

EA Personnel R1985185

EA Licence 15C7529

As part of our recruiting process, we would like to request all interested applicants to apply directly through TD's Careers Site at:

https://td.wd3.myworkdayjobs.com/en-US/TD_Bank_Careers/job/Manager--Data-Scientist_R_1374551

Job Description:

Provide technical leadership across the Analytics function supporting fraud and financial crimes with an enterprise mandate. Role generally provides deep technical knowledge and expertise in customer interactions and financial crimes (including Fraud and AML) to explain complex data analysis and drive insights in a compelling manner to support a growth mandate and inform strategic change.

KEY ACCOUNTABILITIES

• Provide deep technical leadership and expertise to support and define future direction in one or more specialized areas or lead strategic development efforts on new or emerging data science related projects
• Work closely with business owners to identify opportunities and serve as an ambassador for data science
• Play a lead role on cross functional teams of data scientists, data and IT engineers, and business process owners to build cutting edge analytic solutions
• Design and deliver enterprise analytic solutions to our customers
• Develop powerful business insights from customer behavioural data and signals using advanced machine learning techniques
• Build complex statistical models that learn from and scale to petabytes of data.
• Provide analytical thought leadership and staying current on developments in data exploration and the application of data science
• Provide thought leadership and/or broad industry knowledge across multiple business / functional areas or across the enterprise
• Apply industry / analytical expertise to provide innovative and sound solutions that increase business results and/or minimizes risk
• Identify new analytical trends / data needs and repeatable analytic solutions and works with stakeholders to generate hypothesis and create analytical models that help answer impactful business questions
• Accountable for creating and implementing processes and systems to extract knowledge or insights from data of various forms either structured or unstructured.
• Employ techniques and theories drawn on many fields within the broad areas of mathematics and statistics
• Be comfortable working through ambiguity and help make informed decisions
• Work in a highly interactive, team-oriented environment with Big Data developers and Visualization experts
• Act as a lead or top technical data scientist and work closely with senior leadership on significant data and analytics projects
• Support a positive work environment that promotes service to the business, quality, innovation, and teamwork; ensure timely communication of issues/ points of interest
• Develop creative and innovative data driven analytical solutions to optimize operational efficiencies and leverage synergies to support overall business strategies
• Work effectively as a team, supporting other members of the team in achieving business objectives and providing client services
• Participate in knowledge transfer within the team and other business units, including participation in cross-functional groups or committees (e.g., Data Councils)

BREADTH & DEPTH

• Deliver advanced analytical capabilities above and beyond existing methods
• Exceptionally lead and run analytical projects autonomously and create and effectively deliver analytical presentations for executive audiences/stakeholders
• Extensive understanding of the business supported and the overall bank with deep expertise and highly specialized knowledge of analytical concepts and techniques

EXPERIENCE & EDUCATION

• Undergraduate degree or technical certificate
• 8+ years of relevant experience
• Comfortable and experienced with advanced coding (Python, pyspark preferred)

A culture of purpose: Where will your BCD M&E career take you?

As perfectionists, artists, strategic thinkers and leaders in the industry, we believe culture is defined by its people. We are looking for exceptional people who rise to our standards while bringing their unique perspective to the table. Are you interested in adding to both our mission and our energy? If so, we want to hear from you!

Assistant Event Manager

Singapore

The Assistant Event Manager is responsible for the development, planning and overall operational and execution of meetings, conferences, incentive travel programs and/or special events. The Assistant Event Manager works on a variety of projects simultaneously and serves as the day-to-day planning contact for each respective department. The Assistant Event Manager is responsible for the day-to-day internal contact and project planning functions and overseeing such elements as website development, attendee management, budget management, and final program billing.

Your Responsibilities

• Conduct site inspections, follow up with site inspection notes, revised estimated budget, program itinerary and program timeline
• Utilize, recommend and leverage BCD Meetings & Events preferred hotel agreements and approved Destination Management Companies (DMC).
• Negotiate and purchase ground transportation, entertainment and décor elements via preferred DMCs and/or direct vendors.
• Ensure timely payment of all supplier/vendor bills and oversee invoice payment of deposits are received on time
• Work with various departments to develop, coordinate and implement program agendas and itineraries
• Work with business leadership to create, develop, price and facilitate new and repeat business proposals, including, but not limited to destination, air, hotel, activity and event overviews
• Conduct internal pre-program briefings and post-program debriefings, including briefing and debriefings.
• Manage day-to-day internal program budgets, present to Manager and Event owner for review and approval prior to sending to the client.
• Source destination, air, hotel and venue options that meet the goals and objectives of the departments.
• Track and manage air, hotel and vendor attrition, cancellation and deposit schedules.
• Facilitate the creative direction and fulfillment of program-related participant and host communications materials, including but not limited to save the dates, registration announcements, room gifts, pre-trip and on-site materials, including program signage and participant name badges.
• Reconcile all final billing on-site prior to final billing being sent to Finance and ensure final billing timeline is met.

Key Contacts / Relationships

• Internal Key operations and sales/account management (if applicable) personnel
• External Clients, industry contacts including suppliers

You might also have

Essential

• Diploma or Degree in Event Management or equivalent
• Minimum of 4 years’ experience in planning meetings, incentives, conventions, conferences and/or special events
• Minimum of 4 years’ experience managing outside vendors, sourcing and negotiating contract services
• CMP, PMP accreditation will be a plus
• Proficiency in word processing and Microsoft Office applications
• Proficiency in database management
• Strong time management and organizational skills to manage multiple projects
• Excellent customer service skills and attention to detail
• Ability to communicate effectively both verbally and in writing
• Ability to work well under pressure and adapt to ever-changing scenarios
• Capability of problem-solving – Anticipating, initiating and resolving issues

Preferred

• Bachelor’s degree preferred
• CMP certification preferred

What We Offer You

• A culture of purpose where we are invested in your happiness and career growth
• Competitive salary and benefits package

How To Apply

Click apply now to be considered.

Get to know BCD M&E

BCD Meetings & Events are experts at creating experiences that connect organizations with the people that matter most. With 1,900 passionate people servicing clients in 60+ countries around the world, we offer services across event design, brand experience, meetings management, production and content, venue search and sports travel and hospitality. For more information, visit www.bcdme.com. BCD Meetings & Events is a division of BCD Travel Group.

Purpose of Role

The Portfolio Relationship Manager is responsible for engaging with existing and prospective tenants to promote the portfolio’s workspace, community and experience of the future. This role is responsible for the tenant prospecting journey, and along with the leasing managers, will facilitate the initial engagement of office and retail tenants. This role is also responsible for establishing strategic relationships with corporates and working with internal departments to deliver corporate and community engagement programs.

Responsibilities

1. Enhancing value of the portfolio and RQAM business

• Establish strategic corporate tenant relationships.
• Develop and evolve the tenant prospect journey
• Support the vision of creating the workspace, community and experience of the future.
• The ByTheBay digital platform and its functionality facilitates the workspace community and experience of the future. Communication of this functionality to the community and corporates is critical to the success of the role.

2. Workspace Solutions

• Engagement of portfolio tenants with the ByTheBay platform and it’s various categories particularly BayGreen, BayGive, BayFit and BayPlay. Build relationship with Marina Bay stakeholders to promote Marina Bay events on the ByTheBay platform.
• Working with the Customer Experience Manager to promote the portfolio, Bayspace and ByTheBay platform to new portfolio prospects. Data transparency and for tenants will further enhance their understanding of staff engagement and their utilisation of space.

3. People Development

• Collaborative team player with the ability to work effectively across departments
• Develop and leverage internal cross department relationships to deliver community and corporate engagement programs

Requirements

• At least 5 years of experience in business development, partnership management, or related roles.
• Degree in Business Administration, Marketing, Real Estate, or a related field
• Experience in the real estate industry or a related sector is strongly preferred
• Strong negotiation and contract management skills
• Self-motivated, have good communication skills, meticulous, organized and able to work independently
• Excellent relationship building and interpersonal skills.
• Ability to develop and execute partnership strategies that drive business growth.

Key Responsibilities:

Legal

· Manage all legal matters for the Group’s business, including M&As, JVs and other investments

· Manage broad range of general corporate legal matters, such as drafting, reviewing, advising on and negotiating corporate and commercial transaction agreements

· Provide advice to mitigate legal risk and manage litigation matters and proceedings

· Manage trademarks registration

· Provide advice on the relevant laws/rules/restrictions

· Ensure the Group stays compliant with regulatory requirements under the Companies Act, Listing Rules and related laws and regulations

· Liaise with and manage external counsels in various jurisdictions on various legal matters

· Advise and conduct training on the Companies Act and related laws and regulation including the preparation of training materials.

· Participate in the legal & compliance department’s knowledge management exercise

· Drive and support continuous improvement initiatives, such as reviewing policies and processes of the legal function, collating and analysing data, preparing reports and policy papers, for the general improvement of the legal function and processes

· All necessary reporting and liaison with listed parent company and catalist sponsor in relation to the above responsibilities

Compliance

· Ensure that the Group’s compliance policies are implemented across the Group

· Draft policies/guidance, suggest appropriate controls and ensure compliance controls are implemented

· Keep track of regulatory developments and update existing compliance policies and procedures accordingly

· Handle full spectrum of corporate secretarial matters for the Group, including its local and overseas subsidiaries and associate companies such as:

· Draft various resolutions, minutes of meetings, SGX announcements, filing of statutory returns, annual report and liaison with regulators and the board on corporate governance and compliance matters

· Organise and co-ordinate directors’ and shareholders’ meetings, including attending and preparing board and sub-committee meetings papers and AGM/EGM meeting documents

· Manage communication and relationships with shareholders, including handling inquiries, coordinating shareholder meetings, and maintaining the register of members

· Maintain and file the corporate secretariat records and support periodic audit exercise

· Liaise with and manage registered agents in various jurisdictions on various corporate secretarial matters

Risk Management

· Oversee, co-ordinate and facilitate risk management activities

· Collect risk exposure and risk management information to provide risk reports to internal stakeholders

· Facilitate risk identification and assessment exercises

· Design and implement risk management processes & draft risk management policies and procedures

· Any other ad-hoc duties as assigned from time to time

Requirements:

· Bachelor’s Degree in Law

· Admission to the bar in a common law jurisdiction will be an advantage but not essential

· At least 3-4 years of relevant experience in corporate commercial law acquired in-house or in a law firm

· Sound knowledge of legal advice in general corporate advisory work, including company and contract law

· Familiarity with SGX Listing Rules and Regulations is advantageous

· Completed ICSA or relevant post graduate/ professional qualifications will be an advantage

· Able to organise and prioritise work

· Possess a flexible and proactive attitude

· Able to work independently and be a team player

· Good communication and interpersonal skills

· Good written and spoken English and Mandarin to effectively communicate with international and Chinese affiliates and business partners

· Able to maintain confidentiality on all legal and corporate secretarial matters

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No. 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Company Description:

Our client is a leading innovator in F&B digital transformation, providing an integrated suite of in-store and online solutions, including CRM, POS systems, QR ordering, payment terminals, and marketing sponsorships. Designed specifically for small to medium-sized F&B businesses, these solutions empower restaurants to grow through automation, cost reduction, and seamless payment integration. Trusted by over 1,300 restaurants across Southeast Asia, our client is dedicated to helping the F&B sector thrive and achieve sustained success.

Role Description:

The B2B Consulting Manager plays a critical role in building and nurturing lasting relationships with F&B clients, guiding them to leverage modular solutions for increased sales, operational efficiency, and enhanced customer loyalty. Success in this role requires a strong understanding of F&B industry dynamics, exceptional client management skills, and a consultative approach to effectively sell and upsell tailored solutions, driving measurable business growth for clients.

Responsibilities

1. Consultative Selling

● Provide tailored consultations to deeply understand each client’s unique business challenges and goals.

● Identify and recommend Getz solutions (e.g., CRM, Instore QR, Payment Terminal, Online Pickup, and Delivery) that address specific client needs and align with business objectives.

● Conduct pre-meeting research and develop presentations that communicate value clearly, followed by customized post-meeting proposals and follow-ups.

● Educate clients on how Getz’s solutions can enhance sales, reduce costs, and streamline their operations.

2. Client Relationship Management

● Develop and maintain strategic relationships with F&B business owners and key stakeholders to build trust and encourage ongoing engagement with Getz’s solutions.

● Act as the primary account manager for clients, consistently providing support, addressing inquiries, and ensuring client satisfaction.

3. Onboarding and Solution Implementation

● Partner with project managers, technical, and support teams to ensure seamless client onboarding and implementation of solutions.

4. Client Re-Education and Upselling

● Stay current on F&B industry trends, competitor products, and evolving client needs to provide insightful recommendations.

● Regularly re-engage clients with updates on new features, and untapped potential within their existing Getz solutions, encouraging ongoing use and increasing ROI.

Requirements and Skills

● Experience: 3-5 years in B2B consulting, client management, or account management, ideally within the F&B or tech/SaaS sectors. Candidates with no experience may also be considered

● Sales Acumen: Strong consultative selling skills with a proven track record in account growth and upselling.

● Communication Skills: Excellent verbal and written communication skills; able to explain complex concepts simply and relate them to F&B business goals.

● Analytical Skills: Skilled at assessing client needs, analyzing data, and proposing solutions that align with client objectives.

● Industry Knowledge: Familiarity with F&B operations, digital transformation trends, and POS/CRM solutions.

● Customer Focus: Passionate about delivering long-term value to clients and dedicated to building strong, enduring partnerships.

Principal Responsibilities:

• Develop and manage a Premier customer base, building long-term relationships with an assigned portfolio of clients.
• Oversee the total wealth of clients, matching financial and investment product solutions to their needs.
• Demonstrate a genuine interest in customers, helping them achieve their financial goals.
• Collaborate with Product Specialists to provide advanced technical support and address multiple client needs.
• Promote Premier services to potential clients, explore their needs, and refer them to relevant business units when necessary.

Requirements:

• University-level education, preferably in finance, business, or a related field.
• >4 years of experience in a client-facing environment within banking with strong relationship-building skills.
• Proven sales ability with a customer-centric approach and excellent communication and interpersonal skills.
• A strong understanding of financial markets and a genuine interest in staying informed.
• A mature, independent mindset with the ability to perform effectively under pressure.
• Relevant CMFAS cartificates

To apply online please use the apply function
(EA: 94C3609/ R21103354)

This role offers an excellent opportunity for an experienced GST professional, who is client service focused, highly organized and detail orientated, to play a key role in the growth of the Tax practice. A key member of the management team, your role is pivotal to client experience, to accelerating team success and to manage our diverse portfolio of corporate and individual clients. Your responsibilities will include the provision of GST advisory and compliance services to our clients.

Key Roles & Responsibilities

• Advise clients on the GST implications of their business operations and transactions of various industries including financial industry
• Assist clients with the applications of GST registration, exemption and various GST schemes
• Review and e-file the clients’ GST returns
• Conducting GST health check reviews, GST due diligence reviews, Assisted Self Help Kit (ASK) reviews, Assisted Compliance Assurance Programme (ACAP) reviews
• Assist clients in managing IRAS GST audits/investigations
• Assist clients in seeking GST rulings from IRAS
• Supporting the partners in developing the GST practice and be involved in any other adhoc projects and related tasks as and when required by the Partners

Job Requirements

• Bachelor of Accountancy, Finance, or relevant discipline preferably with a professional qualification as recognised by SCTP
• Minimum 6 years of Singapore GST experience, preferably from a professional services firm/accounting firm
• Must be familiar with Singapore Tax laws and guideline
• Strong delivery, enforcement of timely execution and on time delivery
• Proven leadership, client, staff and project management and analytical skills
• Strong spoken and written communication skills, and ability to work across all levels. Effectively bilingual
• Strong team player
• Ability to work under pressure and multi-task
• Motivated and looking for career growth and development
• Possessing an accreditation by SCTP will be an advantage, eg. Accredited Tax Practitioner (ATP) (GST) or Accredited Tax Advisor (GST)

Job Description

The role works strategically to align the workforce's capabilities with the organisation's goals while fostering a culture of growth and development.

Their primary role includes developing and implementing talent management strategies, policies, programs, and processes that drive organisational performance, employee engagement, and talent retention.

This role will oversee talent identification, assessments, succession planning, development, and talent management. The ideal candidate will have a strong background in HCM, experience in talent management, and a passion for fostering a high-performance culture.

Talent Strategy and Planning

Develop and execute talent management strategies aligned with the organisation’s strategic goals;
Partner with HCM leadership and business unit leaders to identify current and future talent needs, including the development of succession plans;
Drive initiatives to identify, develop and retain high-potential employees.
Coordinate with relevant government agencies to drive talent agenda in DP to fulfil obligations;

Talent Development and Training

Design and oversee talent development programs, including leadership development, skills training, and career pathing;
Collaborate with DP Academy (in-house learning) to ensure programs meet evolving business needs and promote continuous learning;
Develop frameworks for talent coaching, mentoring, and career growth opportunities.

Talent Management

Partner with senior management to identify and develop special assignments for talent development purposes;
Work closely with relevant Directors to monitor the progress of the talents;
Collaborate with various teams and track the progress of individual talent to ensure talents are developed according to the agreed plans and timelines.

Succession Planning

Identify and develop a succession planning framework;
Lead succession planning processes to identify and develop future leaders and critical talent within DP;
Work with senior management to create strategies for knowledge transfer and continuity planning;
Regularly assess talent pipelines and implement development plans for high-potential employees.

Employee Engagement and Retention

Develop and implement employee engagement initiatives that drive job satisfaction and retention;
Conduct regular assessments of employee engagement and design programs to enhance workplace culture and reduce attrition;
Collaborate with other HCM team members to address employee feedback and foster a positive employee experience.

Talent Analytics and Reporting

Utilise talent management metrics to analyse workforce data, assess trends, and make data-driven decisions;
Create reports and dashboards to communicate key performance indicators (KPIs) related to talent identification, development and retention;
Regularly evaluate the effectiveness of talent programs and adapt to optimise outcomes;
Develop and update policies related to talent management, ensuring alignment with organisation’s values and legal compliance.

Job Requirements

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, Psychology, or a related field;
• A minimum of 5 years’ experience in talent management or leadership development. Candidates with people management experience will have an advantage;
• Demonstrated ability to develop and manage talent strategies aligned with business objectives;
• Demonstrated ability to drive talent agenda in mid to large sized enterprise;
• Strong interpersonal and leadership skills, including senior stakeholders’ management, and with experience coaching managers, talent, and employees;
• Proven experience with ERP HCM systems (eg. Workday, SAP or Oracle)
• Proficiency with HRIS and analytics tools;
• Excellent communication, influencing, analytical, problem-solving, and project management skills;
• Experience in change management and organisational development;
• Ability to thrive in ambiguity, fast-paced and evolving environments.

The R&T Manager will be responsible for overseeing all aspects of ticketing operations and retail management within budgeted objectives, ensuring set revenue targets and KPIs are met, and that highest standards customer service are achieved while taking care of staff wellbeing and satisfaction.

The R&T Manager will be responsible for the following:

• Ensuring sales targets and KPI for tickets, photo/video and merchandise are achieved as set in FY Budget
• Ensuring high standard guest experience
• Maintaining the highest standards of security relating to all aspects of Cash Handling
• Management of T&R Supervisors, Team Leaders and Staff
• Ensuring the highest standard of product and site presentatio
• Overseeing all POS and photo systems
• Managing the retail inventory
• Act as the Duty Manager in rotation with the Operation Manager and the Supervisors
• Maintain and encourage effective communication

Job Title: Project Engineer

Location: Singapore

Start Date: December 2024

Duration: 1-year

NES Fircroft has partnered with our client, a leading Oil & Gas company dedicated to innovation and providing comprehensive industrial solutions, to seek a Project Engineer to join the team.

Main Duties:

● Supervise & Coordinate project’s day to day activities including installation and coordination with consultants, main contractors and subcontractors.

● Follow up project schedule by monitoring project progress; coordinating activities; resolving problems on time to ensure the project progress on time.

● Determines project schedule by studying project plans and specifications; calculating time requirements; sequencing project elements.

● Guide, provide inputs and comments, for the drafter to prepare installation plan drawings, detailed drawings for mechanical parts like piping layout, piping isometric drawing, pipe supports, process and mechanical plan drawings.

● Controls project plan by reviewing design, specifications, and plan and schedule changes; recommending actions.

● Check, confirm all safety documents and issue work permits to contractors in collaboration with site safety officers, work permit requirements will be trained by ALSg.

● Assist project manager or procurement in charge in preparation of tender documentation, procurement specification and Bill of quantity.

● Attend the weekly and monthly project meetings to update the status and activity of the project.

● Prepares weekly or monthly project status reports by collecting, analyzing, and summarizing information and trends; recommending actions.

● Manage and coordinate vendors and suppliers during commissioning and testing of the equipment and systems.

● Maintains site safe condition and clean working environment by enforcing internal procedures, rules, and regulations.

● Maintains product and company reputation by complying with state and company policy and regulations.

● Contributes to project team effort by accomplishing related results as needed.

● Assist Project Manager in the preparation of project Capex, budget estimation and cost allocation.

● Able to work independently and less supervision required.

● Willing to work late or during weekends when required.

● Conduct Toolbox meetings with safety officers onsite and maintain records.

● Procurement and sourcing of equipment and materials.

● With sound knowledge of process piping installation and equipment installation.

● Able to work with drafters to produce Piping drawings, installation drawings, details design.

● Apply General PTW, PTP, SIPP from Main Contractor / Customer.

SKILLS & EXPERIENCE

Qualifications:

● Graduate of Bachelor's degree in Mechanical or equivalent engineering education.

● Physically fit to work at a construction site as project engineer.

Experience:

● More than 5 yrs experience working on site installation coordination and project supervision.

● Experience working at process/equipment construction site, plant installation, EPC, or equivalent.

● With experience in giving inputs in technical design and technical document preparation.

● With experience in piping installation, Equipment installation, pipe routing.

Skills:

● Ability to read, understand & demonstrate the P&ID and PFD drawings to site work.

● Proficient to read and understand engineering plan drawings like piping and pipe support plan, equipment layout mechanical installation plan.

● Able to understand Fire Fighting and Alarm systems.

● Proficient with Microsoft office application and Microsoft project or equivalent and familiar with Google doc

● Familiar with Singapore and international codes /Regulations related piping, construction

PERFORMANCE GOALS

● on time project completion

● Assist Project Manager to meet on time preparation of Capex and accuracy.

● Deliver high quality installation

● Contributes to project cost saving and efficiency.

● Contributes to safety to meet Zero (0) Major incidents and time lost.

Job Summary

The Project Engineer is responsible for the planning, design, execution, and management of rail projects. This role ensures the delivery of projects on time, within budget, and to specified quality standards while ensuring safety and compliance with applicable regulations.

Job Description

• Develop and review project plans, designs, and specifications for railway systems, including SCADA, COMMS, signalling, electrical systems, and civil works.
• Familiar with construction, installation, testing and commissioning activities.
• Resolve technical and operational challenges during project implementation.
• Liaise with contractors, consultants, government authorities, and internal teams.
• Maintain accurate project documentation, including system interface design document, site construction drawing, technical specifications.
• Prepare detailed reports and provide recommendations for improvements.
• Prepare to do shift work
• On-site work is required

Key Qualifications

Education:

Diploma/Bachelor’s degree in Civil Engineering, Electrical Engineering, Mechanical Engineering, or a related field.

Experience:

Minimum 5 years in railway or infrastructure project engineering.

Skill Requirement:

• Proficiency in project management tools (e.g., Primavera, MS Project).
• MS Office
• Strong understanding of railway standards and safety regulations.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work collaboratively with multidisciplinary teams.

Preferred Qualifications

• Experience in LTA-MRT projects.
• Knowledge of BIM (Building Information Modeling) tools.
• Knowledgeable in Putty, WinSCP, Wireshark
• Knowledgeable in communication protocol, e.g., TCP/IP, Modbus

Role:

M&E Coordinator (Project Contract Based / up to $4000)

Project contract based (estimated 27 months until project completion)

• Work Location: Changi Naval Base, Project Office at (Lavender area)
• Working days: 5.5 days 8am to 5pm, Alternate Saturday full day
• Salary: $3000 to $4000 (depends on experience)

Requirements

• Diploma/Degree/Construction Management or equivalent, recognized universities under the BCA, possess quantity surveying skills is a plus.
• Experience in a marine construction company is favourable.
• Proficient in Microsoft Office, MS Project and AutoCAD.

Job scope

Participate in project meetings and propose improvements if necessary.

Evaluate potential problems and technical hitches and develop solutions.

Plan and manage team goals, project schedules and new information.

Supervise current projects and coordinate all team members to keep workflow on track.

Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored (MOS, ITP, RA, safe work procedures).

Assist manager preparing and reviewing project proposals, memos, meeting minutes and emails.

Communicate with contractors to identify and define project requirements, scope and objectives.

Adhere to budget by monitoring expenses and implementing cost-saving measures.

Able to coordinate site work within trade contractors.

Able and assist to prepare SD (coordinated shop Drawing) of M&E trades.

Able to produce 2 weeks Look Ahead program or schedule.

Able to conduct or lead site walk and presentation.

Able to identify deviation of work within M&E work scopes.

Able to prepare, conduct inspection and track progress.

Able to conduct morning Tool Box meeting.

Other ad-hoc duties as per assigned.

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

As a fast growing Cloud Analytics services organisation, looking for qualified sales manager to meet revenue targets. The person will be responsible for achieving targets by both hunting new logos and farming existing customers. The ideal candidate will have in-depth knowledge of entire sales process, generate leads, maintain relationship with key technology partners & customers and close deals. We are looking for those with track record of success and inspire the team by example. This role focuses predominantly Singapore as the target geography.

Some of the key responsibilities include:

· Responsible for meeting revenue targets leveraging own contacts, lead generation activities and alliance partners

· Manage the opportunity from sales pursuit to close using deep sales process and offering expertise. Act as point of contact for resolution and escalation of all key items with the client and internally

· Target the right clients, grow quality pipeline, win profitable deals, and manage sales activities with the objective of creating mutually beneficial, trust-based relationships that create value

· Generate and build client relationships leading to qualified opportunity identification and involvement throughout the sales cycle often in absence of an existing client relationship or opportunity

· Create a direct relationship with the owner or decision-makers of enterprise companies in Singapore.

· Interact with senior management levels at a client which involves negotiating or influencing on significant matters

The ideal candidate has:

· Has prior experience in leading and closing multi-year deals

· Having some prior experience in selling cloud services based data warehousing or analytics/ data science solutions

· Ability to identify a client problem statement, craft a value proposition that provides specific outcomes addressing client problem

· Ability to provide solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives

· Ability to originate new opportunities

Qualifications

· Minimum of 5 years’ experience in selling cloud (IaaS or PaaS) and/or analytics services.

· Possess any of the cloud fundamentals certification

· Have sold deals of data warehousing, analytics solutions

· Have positioned winning strategy development and value proposition development

· Proven ability to work creatively and analytically in a problem-solving environment

· Excellent communication (written and oral) and interpersonal skills

About the team

The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.

What you’ll do

As a Startup Lead at Airwallex, you will be at the forefront of our mission to empower startups across Singapore. You will be a key driver in establishing Airwallex as the default financial platform for this dynamic and rapidly growing segment. This is a high-impact role with significant responsibility for driving customer acquisition, revenue growth, and market share expansion for our key products.

This role is based in Singapore.

Responsibilities:

• Develop and execute a go-to-market strategy for the startup segment in Singapore. Define our value proposition, refine sales pitches, and adapt strategies based on performance data and market trends.
• Build and maintain strong relationships with key stakeholders and partners in the startup ecosystem, including founders, investors, accelerators, and incubators.
• Represent Airwallex at industry events and networking functions, building brand awareness and thought leadership within the startup community.
• Collaborate with the marketing team to create targeted campaigns that resonate with the startup audience and generate qualified leads.
• Present Airwallex’s value proposition to potential clients, demonstrating how our solutions can address their specific needs and fuel their growth.
• Lead and mentor a high-performing team of Account Executives. Coach them on sales methodologies, strategies, and best practices to maximize their effectiveness.
• Implement sales frameworks and methodologies to optimize team performance and drive consistent results.
• Monitor sales metrics and prepare regular reports on sales performance, market trends, and competitive landscape.
• Provide feedback to product and engineering teams based on client interactions and market feedback to enhance our offerings and ensure product-market fit.

Who you are

We’re looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• Proven experience in leading and managing a high-performing sales team in a high growth startup.
• Deep understanding of the local/regional startup ecosystem.
• Strong network of contacts within the startup community.
• Ability to work cross-functionally, preferably with experience across sales and growth/marketing
• Excellent communication, interpersonal, and presentation skills.
• Data-driven and analytical mindset with a focus on achieving results.
• Passion for technology, innovation, and empowering startups.

Preferred qualifications:

Experience working in fast-paced start-up payments organization

#singapore

• Assists the Outlet Manager in preparing annual operating budget in conjunction with Director of F&B.
• Assists the Outlet Manager to maximize profitability of the restaurant & room service.
• Ensures that staff completely understand company policies & standards
• Assists the Outlet Manager in analyzing menus and products of competitive restaurants & room service.
• Assists the Outlet Manager in recruiting, training and evaluating employees.
• Assists the Outlet Manager to inspect the physical condition of furniture and decorations.
• Checks the tidiness & cleanliness of staff, ensures grooming standard is implemented.
• Checks and ensures the timely submission of the Daily bar inventory and par report, against restaurant or bar sales report at the end of each shift.
• Conducts daily briefing and de-briefing for a function assigned.
• Prepares effective duty roster to ensure sufficiency of manpower in accordance to volume of business.
• Communicates effectively with quests, subordinates, immediate superior and other section heads.
• Prepares daily cover count and revenue report for the outlet.
• Attends daily F&B briefing, F&B Meeting in the absence of the Outlet Manager, and all other training sessions and meeting required for the position.
• Administers personnel action, on leaves, overtime requests, disciplinary actions and commendation.
• Identifies and solves problems in service in a professional manner. Handles guest complaints professionally.
• Reports and controls breakage and losses in the assigned outlet.
• Implements cost savings procedures in electricity, operating supplies and other controllable costs in relation to service operation.
• Knows and understands all the food and beverage policies and procedures in service of food and beverage in order to ensure the correct implementation.
• Follows control procedures in food and beverage cost and cashiering.
• Promotes guest satisfaction in the outlet.
• Receives and handles booking inquiries and special arrangement.
• Controls the requisition point and par stock level for beverage supplies, food supplies, guest supplies and bar supplies in the outlet.
• Coaches and counsels captains, bartenders and waiters effectively.
• Motivates a strong team within the outlet section.
• Communicates openly with the service personnel and keeps them informed of all important information to assist them in their jobs.
• Performs other duties as assigned by Outlet Manager, Director of F&B.

Manager, Contracts and Procurement

Star Alliance is the world’s largest airline alliance.

The vision of Star Alliance is “A world effortlessly connected" and the mission of the organization is “Collectively enrich customer journeys and reinforce their loyalty by creating tailored solutions that empower us beyond our own individual capabilities.” The Star Alliance office in Singapore coordinates the global activities of the alliance including managing joint projects on behalf of its 25 member airlines.

Based in Singapore, the Manager, Contracts and Procurement will report directly to the Senior Director, Finance, Legal, and Business Operations and play a pivotal role in driving efficiency and compliance across the company’s procurement and contract management functions. This position will be instrumental in optimizing processes, leading the accurate accounting for new contracts and ensuring alignment with corporate policies and strategic objectives.

The Manager, Contracts and Procurement, will be managing the organization’s contract lifecycle and procurement activities. This includes overseeing contract compliance, leading the accurate provisioning of contracts, supporting procurement initiatives and working closely with member airlines to identify and implement strategic sourcing opportunities that deliver measurable value.

Job Summary

Support Business Units:

• Oversee the procurement requirements of business units, ensuring adherence to corporate procurement policies.
• Provide expert advice and support to business units, including drafting requests for proposals (RFPs) and facilitating the procurement process.

Contract Policy Compliance:

• Manage and supervise compliance with the company’s contracts policy, ensuring all agreements meet internal policies and standards.
• Provide guidance to internal teams on contract-related matters to ensure consistency and compliance.
• Record and update all liabilities generated by contracts in the company’s ERP system.

Procurement Process Management:

• Support the development and implementation of efficient procurement processes across business units.
• Ensure compliance with the company’s procurement policies and guidelines at all stages of the procurement cycle.

Strategic Facilitation:

• Collaborate with member airlines to align procurement strategies and streamline processes.
• Act as a central point of contact to manage joint procurement opportunities effectively.

Economic Value Assessment:

• Evaluate procurement and contract activities to identify and maximize economic value.
• Prepare reports on the financial and operational impact of procurement initiatives.

Your Profile

• Proven experience in contract management and procurement within a corporate environment.
• Experience with Oracle is preferred.
• Strong understanding of procurement policies, contract compliance, and legal frameworks.
• Ability to collaborate effectively with multiple stakeholders to achieve strategic objectives.
• Analytical mindset with the ability to assess the economic and strategic impact of contracts and procurement activities.
• Confident but amicable communicator.
• Bachelor's degree in a relevant field; an advanced degree or relevant certifications in legal or business is preferred.
• High level of proficiency in English is essential, as it is the sole language used for communication with Star Alliance Member Airlines and other external stakeholder

We Offer

• Full-time position based in our Singapore office
• Travel Benefits
• Comprehensive medical & dental benefits

This is a unique opportunity for highly skilled professionals to apply their talent, creativity, and dedication to a global team focused on delivering value to frequent international travelers who travel on our member airlines.

If you believe you are the perfect candidate, then allow us to get to know you and submit your CV to [email protected].

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Functional Description

Decision Science colleagues will serve as a key member of the Credit and Fraud Risk organization. We seek a thought-leader and a problem-solver who can blend business, technical, and industry best practices when it comes to developing the analyses, models, and algorithms that power our customers’ digital experiences.

This critical team is responsible for managing enterprise risks throughout the customer lifecycle, across our consumer and commercial businesses, and across all our global products. We develop industry-first data capabilities, build profitable decision-making frameworks, create machine learning-powered predictive models, and improve customer servicing strategies.

Our Decision Science teams use industry leading modeling and AI practices to predict customer behavior. We develop, deploy and validate predictive models and support the use of models in economic logic to enable profitable decisions across credit, fraud, marketing and servicing optimization engines.

Responsibilities:

• Work with massive amounts of digital data (Web, App, API) and sophisticated tools in an industry leading Big Data environment.
• Planning and delivering of high performing models, meeting agreed deadlines and ensuring accurate, efficient implementation of models in production systems
• Learning industry developments and best practices, conducting research and development to incorporate best in class modelling methodologies and share with the team
• Performing annual reviews, performance monitoring reviews, retrains and remediation activity on models as required
• Build everything from basic reports to advanced machine learning models and algos to drive improvements to our customer’s online and mobile app experiences.
• Work with product owners to revolutionize the product and content design with a data-driven approach
• Collaborate with tech partners to test, implement and deploy modeling solutions to production system.
• Develop insights into customer behavior and introduce new approaches to transform complex behavioral data into actionable information
• Leverage the power of closed loop through Amex network to make decisions more intelligent and relevant
• Innovate with a focus on developing newer and better approaches using big data & machine learning solutions
• Lead, engage, and inspire a large team of high performing risk management professionals

Qualifications:

• PhDs in a quantitative field (Computer Science, Statistics, Mathematics, Physics, Operation Research and etc.) with hands-on experience leveraging sophisticated analytical and machine learning techniques. PhD degree with practical experiences NLP is a significant plus.
• Expertise in an analytical language (Python, R or the equivalent), and experience with databases (Hive, SQL, or the equivalent). Knowledge of SAS is a plus but not required.
• Deep understanding of machine learning/statistical algorithms such as deep learning and boosting. Experience with data visualization is a plus
• Demonstrated ability to frame business problems into mathematical programming problems, leverage external thinking and tools (from academia and/or other industries) to engineer a solution and deliver business insights.
• Ability to work effectively in a team environment
• Independent thinker who’s organized, has great attention to detail, and can multi-task
• Strong communication skills
• Strong people leader and team player with a demonstrated ability to develop team members and create highly effective and results-driven culture
• Strong relationship management and proven track record of positively collaborating and partnering with stakeholders
• Ability to learn quickly and work independently with sophisticated, unstructured initiatives
• Ability to integrate with cross-functional business partners worldwide
• Proficient in presentation tools, including Excel and PowerPoint

Company Overview:

Traveloka is a leading technology company that provides a one-stop travel and lifestyle platform for customers in Southeast Asia. Our platform offers a wide range of travel-related services, including flight and hotel bookings, activities, attractions, and more. With a mission to empower travelers with seamless experiences, we're committed to pushing the boundaries of technology and innovation in the travel industry.

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

• Lead a team of market managers
• Identify, prioritize, contact new accommodation properties/ hotel and ensure pricing and availability competitiveness in the assigned market.
• Manage top accounts – own, develop and manage top accounts in assigned destinations and ensure the team develops mutually beneficial accommodation property relationships to grow market share.
• Report and analyze – plan with line manager, implement, and monitor agreed on KPIs and be able to analyze, visualize and discuss trends, issues, and opportunities with team and manager.
• Understand the industry and its developments – very good knowledge of pros and cons of competitor models, market trends & landscape, accommodation rate structure and yield management, connectivity options, and customer booking trends.
• Guide the hotels to enter information into extranet to completion.
• Work with hotels on promotional activities to increase bookings
• Able to maintain and grow the market in the assigned areas.
• Able to guide and assist team in implement and monitor agreed KPIs and be able to analyze, visualize and discuss trends, issues, and opportunities with team

‎

Requirements

• At least a Bachelor's degree in Business/Communications/Social Science from top local or overseas universities
• At least 5 years of experience in hotel reservation, E-commerce/Online Travel Agency (OTA) sales is a plus
• Have experience in leading a small team is an advantage
• Ability to manage a team to Performance Targets and willingness to visit partners and work outside the office
• Excellent interpersonal and communication skills and strong intuitions of tourism industry players
• A strong drive to make things happen and ability to influence
• Able to work individual with minor guidance, fast learner, result oriented person
• A dedicated person with strong proven result for sales/marketing are encouraged to apply
• Excellent interpersonal and communication skills
• Familiarity with Hotel, Service and Online Travel Agent (OTA) businesses
• Passionate about travels and making travels convenient for all diverse interests.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Purpose Statement

As a Program Manager, you will play a pivotal role in overseeing and driving complex end-to-end programs for Boston Scientific Asia Pacific. This multifaceted position requires a strategic thinker with excellent organizational, planning, influencing, and communication skills. The primary focus of this role is to ensure the successful execution of programs from initiation to completion, with a specific emphasis on change management to facilitate organizational adaptation.

Key Responsibilities

Project Management:

• Work closely with stakeholders to develop sound businesses case for decision including project objectives, deliverables and success criteria
• Develop comprehensive project plans, including scope, timelines, stakeholder analysis, communication and resource requirements
• Lead the planning, execution, and closure of end-to-end programs, driving to meet timelines and overall program objectives
• Define training and performance support schedule and manage the design and delivery of training programs by project subject matter experts/process specialists
• Evaluate and ensure user readiness, track and report issues, define and measure success metrics and monitor change progress
• Identifying and mitigating potential risks, maintaining a risk and issues register and implement corrective actions as needed
• Monitor program progress through to stakeholder adoption, business handover and project closure

Stakeholder Management:

• Define overall stakeholder engagement and communication plans, including the design, development, and key communication materials
• Act as the primary point of contact for stakeholders, providing regular updates on status, risks, and issues
• Foster effective communication and collaboration among project team members and stakeholders
• Engage stakeholders at all levels to create awareness, build commitment, ensuring clear communication and understanding of program goals and drive a positive attitude toward change
• Collaborate with country/function teams, and other relevant stakeholders to ensure effective change communication and training programs
• Cultivate strong relationships with key stakeholders, both internal and external, to ensure alignment and support for project objectives

Resource Management:

• Ensure that project team members, change champions and change ambassadors have the necessary tools, training, and support to perform their roles effectively

Budget Management:

• Manage project budgets, ensuring that projects are delivered within financial constraints
• Track project expenses and report on budgetary status regularly

Quality Assurance:

• Adhere to the BSC project management standards, using established methodologies and tools to define the business case, objectives, scope, roles & responsibilities.
• Participate in regular reviews to ensure compliance with established standards.

Continuous Improvement:

• Identify opportunities for process improvement within the PMO and the broader organization
• Lead and contribute to VIPs in the PMO and the broader organization

Reporting and Documentation:

• Prepare regular status reports for key stakeholders and Portfolio managers, providing insights into program performance and highlighting achievements, risks and challenges
• Maintain comprehensive documentation of program plans, processes, and outcomes

Key Qualifications

• At least 6 years of relevant experiences and proven results in project and change management with a focus on end-to-end delivery
• Bachelor’s or master’s degree in business, Project Management, Change Management or a related field
• Certification in PMP, Change Management, Agile, Six sigma or Lean
• Multi APAC country or global experience
• Excellent application skills (PPT, Excel, Word, Project)
• Excellent communication skills and fluency in both verbal and written English at all levels
• Sound capability to influence others to produce results absent of direct reporting relationship
• Sound financial acumen and budget management
• Sound interpersonal skills with ability to quickly develop positive professional relationships and partner collaboratively with personnel across all levels of the organization
• Sound facilitation skills and experience presenting and influencing senior audiences

We are seeking a highly organized and experienced Customer Service Manager to oversee all aspects of customer service operations within our Food & Beverage establishment. The ideal candidate will possess exceptional leadership skills, a strong understanding of customer service principles, and a passion for delivering an outstanding guest experience. The Customer Service Manager will play a pivotal role in ensuring customer satisfaction, resolving issues, and driving overall business success.

Role and Responsibilities

Team Leadership

• Recruit, train, and supervise a team of servers, Waitress and other front-of-house staff.
• Provide ongoing coaching and feedback to ensure the team delivers exceptional service.
• Foster a positive and collaborative work environment that promotes teamwork and employee morale.

Customer Experience Management

• Develop and implement strategies to enhance the overall dining experience for guests.
• Monitor customer feedback and implement improvements based on suggestions and complaints.
• Lead by example by providing outstanding customer service and resolving guest issues promptly and effectively.

Operational Efficiency

• Ensure efficient operation of service areas, including dining rooms, bars, and waiting areas.
• Coordinate with kitchen staff to ensure timely and accurate food delivery.
• Manage reservations and seating arrangements to optimize dining room capacity and flow.

Quality Control

• Ensure that food and beverages meet quality standards and are presented according to company guidelines.
• Conduct regular inspections of service areas to maintain cleanliness and organization.
• Monitor compliance with health and safety regulations and take corrective action as necessary.

Inventory and Supplies Management

• Oversee inventory levels of dining room supplies, such as utensils, glassware, and linens.
• Place orders for supplies as needed and ensure proper stock rotation.
• Monitor and control costs related to customer service operations.

Qualifications and Education Requirements

• Diploma or Certificate in Business Administration, Management, or a related discipline is often preferred.
• Previous experience in F & B or a related field.
• Excellent communication and interpersonal abilities.
• Previous experience in a customer service management role within the food and beverage industry.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent communication and problem-solving abilities.
• Knowledge of food and beverage operations, including service techniques and standards.
• Familiarity with point-of-sale (POS) systems
• Understanding of health and safety regulations.
• Flexibility to work evenings, weekends, and holidays as required.

About the team

The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.

What you’ll do

The Channel Partnerships team in Singapore is responsible for expanding Airwallex’s partner relationships across South East Asia and South Asia, specifically across three core industries: Start-ups, Ecommerce and Corporate Service Providers. Airwallex’s partner relationships drive brand awareness, customer acquisition as well as various forms of product integrations and co-marketing opportunities. We are seeking a Channel Partnerships Manager to drive the expansion of Airwallex into new regional markets.

This role is based in Singapore.

Responsibilities:

• Acquire and manage relationships with channel partners and strategic ambassadors who will enable Airwallex’s new market expansion, particularly within the e-commerce, startup and corporate service provider space.
• Manage all processes for acquiring and managing Airwallex partnerships (prospecting, meetings, contracting, integration (if required), onboarding and on-going management/ activation)
• Overachieve your revenue targets through referrals from your partnerships.
  Coordinate with cross-functional teams within Airwallex, including legal, strategy, operations and finance where required to unlock new partner segments/ markets and deliver a seamless experience for our partners.
• Maintain ongoing engagement with partners to build towards long-lasting, win-win relationships.
• Contribute ideas and drive initiatives on how Airwallex can develop a market-leading GTM strategy via partnerships.

Who you are

We’re looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• 3+ years’ experience in partnership, sales, marketing, business development or GTM strategy.
• Experience in negotiation and partnership proposal development preferred.
• Experience in strategy/ops or working in tech or a fast-growing start-up would be advantageous.
• Existing relationships / strong network with referral partners in technology, e-commerce, start-ups, or corporate service providers preferred.
• Excellent written, verbal and in-person communication skills (English & Vietnamese)
• Strong analytical skills with experience with tools including Excel, PowerPoint, etc.
• Bachelor’s degree or equivalent

Preferred qualifications:

• Experience working in a fast-paced start-up payments company would be highly beneficial

#singapore

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

At American Express, our mission is to elevate the customer experience daily by delivering unparalleled products and services. We are on the lookout for a Manager in the realm of Artificial Intelligence (AI) and Machine Learning (ML), specializing in Natural Language Processing (NLP) and Generative AI. This role is pivotal in advancing our data science capabilities to bolster enterprise-wide initiatives, in collaboration with our Technology, Marketing, Servicing, and Risk departments.

Role Overview:

As a Manager, NLP and Generative AI, you will play a crucial role in the development and implementation of cutting-edge NLP solutions that address significant business challenges. Working closely with cross-functional teams, you will leverage your expertise in NLP to enhance our product offerings and streamline operational processes. Your contributions will directly impact our strategic goals, driving innovation and excellence in customer interactions.

Key Responsibilities:

• Lead the design and development of NLP and Generative AI projects, ensuring alignment with business objectives and scalability across the organization.
• Conduct applied research in NLP to identify and deploy advanced techniques that enhance our data science capabilities, focusing on delivering practical business solutions.
• Foster a culture of innovation by staying abreast of the latest trends in AI and NLP, and actively sharing knowledge and insights to contribute to the collective growth and technical proficiency of the team.
• Manage project timelines, resources, and deliverables using agile methodologies, ensuring efficient progress from conception to deployment.
• Collaborate with the Technology team to integrate NLP solutions into our existing systems and platforms, enhancing functionality and user engagement.

Qualifications:

• Ph.D. degree in a quantitative discipline (e.g., Computer Science, Engineering, Statistics, Mathematics).
• Extensive experience in machine learning, NLP, and Generative AI, with a demonstrated ability to manage projects from inception to completion.
• Proven expertise in applying deep learning and NLP techniques to solve complex problems, with a portfolio of projects that have delivered tangible business outcomes.
• Solid understanding of Large Language Models and practical experience with Generative AI
• Solid understanding of agile project management principles, with experience leading teams and managing projects in a fast-paced environment.
• Excellent communication and leadership skills, with the ability to collaborate effectively with both technical and non-technical teams.
• Strong problem-solving abilities, with a creative and analytical approach to tackling challenges and driving results.

The successful candidate will focus on developing and articulating solutions for our clients, working with multi-functional teams, and driving conversations at the most senior levels of our client’s organizations in the Commercial sector.

Key Responsibilities:

· Generate sales opportunity to achieve short and long term revenue and profit growth

· Execute direct sales programs and initiatives to drive sales

· Develop and execute sales strategy for the accounts assigned

· Develop and maintain a high level understanding of end-to-end IT offerings including IT infrastructure, security technologies, IT application, ERP (e.g. SAP) managed services and digital transformation in local competitive environment

· Manage overall sales process from pre to post-sales

· Take active lead to engage partners in customer engagement and solutioning

· Responsible for proposal creation and delivery

· Engage customers at all level to develop long term business relationship

· Engage internal stakeholders in sales approval process

Job Requirements:

· Minimum 5 years of working experience in IT solutions sales, with the ability to demonstrate a high level of understanding of the latest technologies, preferably from SI environment

· Diploma/Degree in Computer Science/Information Technology or equivalent

· Demonstrate experience in managing sales pipeline

· Experience in selling with partners and enterprise customers

· Experience in the commercial sector will be added advantage