Job Description

• Responsible for fixed assets management, controls and reporting
• Responsible for the expense reimbursement and payment requisition
• Monitor expense account and expense trend analysis
• Assist in preparation of expense budgeting for the Bank, review the actual performance versus budget, perform monthly cost variance analysis and provide recommendations
• Participate in procurement process, preparation of various procurement reports and documents in an accurate and timely manner
• Other ad-hoc tasks and project assigned

Requirements

1. A recognized university degree in Accountancy, Business Administration or relevant professional qualifications
2. Minimum 3 years of experience in Fixed Assets Management / Cost Management / Management Reporting role in financial services industry
3. Detail-oriented, analytical, able to work independently
4. Possess good communication, interpersonal relationship and negotiation skills
5. Strong command of Excel ad Access will be an added advantage
6. Proficiency in Chinese is essential as incumbent is required to write and understand documents in Chinese.

Our client is a well-established food and beverage company.

• Lead and guide Senior/Foodcourt Managers and F&B Supervisors to achieve sales targets, maintain smooth daily operations, and ensure compliance with company SOPs and operational workflows.
• Manage relationships with landlords, authorities, and stall tenants, handle lease renewals, negotiate terms, and ensure timely rental collection.
• Oversee financial and operational performance, manage budgets, and propose activities to improve sales, while providing regular performance and financial reports to senior management.
• Ensure high standards of hygiene, service, and quality, conduct regular checks, and provide feedback to improve service and operational excellence across food stalls.

Requirements:

• Diploma in F&B/Supply Chain or equivalent
• At least 5 years of experience in managing foodcourt operations.
• Proficient in Microsoft Office and Google Suite
• Possess Class 3 License

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

KPMG in Singapore is part of a global network of independent professional services firms providing Audit, Tax and Advisory services. We operate in 145 countries and territories and in FY21 had more than 236,000 people working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.

The successful candidate will have the following responsibilities:

• Managing audit engagements which include initial engagement planning, analysis of controls and processes, preparation and review of audit documentations and management letters and reports and monitoring of engagement progress against budget and timeline
• Developing and maintaining long-term client relationship and identifying business development opportunities
• Coaching and developing team members to achieve technical competencies and efficient performance

The ideal candidate should have:

• A recognised degree in Accountancy and professional accounting qualifications such as ACA, ACCA, CPA or equivalent
• Must have knowledge on PCAOB Standards, IAS, ICOFR, IFRS, US GAAP
• External audit experience of minimum 6 years or more in a mid-tier or large accounting firm and experience in handling a portfolio of clients in a medium to large professional services firm
• A good understanding of pertinent business and risk management issues and familiarity with the regulatory and reporting environment. Good working knowledge of IFRS, US GAAP and SOX-404 is greatly advantageous
• Excellent communications skills, strong analytical skills and excellent business acumen.

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Our client provides innovative business solutions and expert financial management, driving efficiency and growth.

• Manage the transition from desktop to cloud accounting systems like QuickBooks and Xero.
• Handle integration with other software solutions.
• Provide training and support after the implementation to ensure a smooth transition and successful go-live.

Requirements:

• Degree in Accountancy
• At least 2 years of experience in software migration and implementation.
• Proficient in Xero and QuickBooks.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Position : Senior Architect

• Working days: Monday - Friday (9am - 6pm)
• Address: Near Tanjong Pagar MRT

Requirements

• Experience in HDB BTO background
• Minimum 8-10 years' relevant experience as project architect
• Possess a Degree in Architecture or accreditation with with Professional Bodies of equivalent standing such as the Board of Architects (BOA)
• Experience in AutoCAD, Revit, Lumion, Sketchup, Photoshop, Enscape
• Experience in delivering projects from concept to completion of construction
• Experience in private and public residential project in Singapore

Job Summary

• Responsible for leading project teams and achieving the organizational goals

Responsibilities

• Lead/Manage the project team to complete projects on time, on budget and according to client and authority's requirements
• Manage multiple projects concurrently from design stage to project completion
• Drive continuous improvement for architectural services by reviewing current workflow practices together with management
• Establish good working relationships with different parties to promote continued partnerships
• Support the procurement of new business
• Mentor and supervise the training and development of the team

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Summary:

We are seeking an experienced Business Analyst to work on Private Market applications, focusing on analytics, data, investment processes, and integration services with external products.

This is for Singapore Government Project and this is a permanent job.

Salary budget is SGD 8K a month.

Requirements:

Bachelor's degree in Finance, Technology, or a related field

At least 4-5 years of experience in business analysis

Proficiency in SQL query

Excellent communication, problem-solving, and analytical skills

Strong leadership skills with the ability to manage diverse teams

Ability to multitask, meet deadlines, and work in a fast-paced environment

Proactive approach with a sense of urgency to drive timely issue resolution

Nice to Have:

Experience working in an Agile development environment

Exposure to financial/investment services

• Supervise, execute, and coordinate project activities until project completion.
• Ensure the project is on schedule, within budgeted cost and quality standards.

Requirements:

• Diploma in Electrical or Electronics Engineering
• At least 2 years’ experience in alarm, card access and CCTV system installation.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

The Ethics and Compliance Manager ensures that the business practices of Daiichi Sankyo Singapore Pte Ltd adhere to ethical standards and pharma codes. This role is pivotal in maintaining a robust Quality Management System (QMS) to oversee and promote compliance with industry standards. The manager fosters a culture of compliance across the organization by collaborating with cross-functional teams.

Quality Management System

· Lead the ethics compliance and pharma code quality functional area within the QMS.

· Oversee the development, implementation, and maintenance of the QMS.

· Ensure processes, procedures, and documentation comply with quality standards.

· Act as a document controller for all QMS documentation.

· Coordinate and track the creation, review, and update of all quality documentation, including policies, procedures, templates, and forms.

· Support the identification of opportunities for improvement and manage continuous improvement activities.

· Maintain registers related to organizational and quality activities, including quality documentation, change control, deviations, CAPAs, and vendors.

· Collaborate with functional heads to create and revise company policies and SOPs.

Risk Management

· Regularly assess and monitor risk factors to prevent non-compliance.

· Drive service and quality standards by ensuring staff accurately follow quality management systems.

· Create an annual audit schedule covering internal and external stakeholders.

· Complete self-assessments and conduct regular internal audits in line with the annual audit schedule.

Compliance

· Act as the privacy officer, contributing to agreements with respect to privacy wording.

· Stay updated on industry regulations, guidelines, and standards.

· Plan and conduct compliance training to promote ethics and compliance.

· Implement, manage, and review role-based training curricula with line managers and department heads.

· Assign role-based training curricula to staff members as agreed with line managers and department heads.

· Serve as the key user for the Learning Management System (LMS) to ensure staff are trained according to their assigned curricula.

· Ensure regular review of quality documentation to maintain compliance with applicable regulations, guidelines, and standards.

· Oversee and manage the implementation of Corrective Actions and Preventative Actions.

· Oversee product complaint registers and investigate high-risk incidents and adverse feedback.

· Prepare for and participate in external audits, quality reviews, and accreditations.

· Facilitate and document internal compliance meetings.

Culture of Compliance

· Develop regular reporting mechanisms for internal departments and leadership teams to monitor compliance.

· Provide feedback on risks and identify trends and improvements to leadership teams and department heads.

· Support employees in implementing quality requirements.

· Establish reporting channels as required.

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

• Strategically manage warehouse in compliance with company’s policies and vision
• Oversee receiving, warehousing, distribution and maintenance operations
• Setup layout and ensure efficient space utilization
• Initiate, coordinate and enforce optimal operational policies and procedures
• Adhere to all warehousing, handling and shipping legislation requirements
• Maintain standards of health and safety, hygiene and security
• Manage stock control and reconcile with data storage system
• Prepare annual budget
• Liaise with clients, suppliers and transport companies
• Plan work rotas, assign tasks appropriately and appraise results
• Recruit, select, orient, coach and motivate employees
• Produce reports and statistics regularly (IN/OUT status report, dead stock report etc)
• Receive feedback and monitor the quality of services provided

We are seeking an experienced and highly skilled Construction Manager to oversee and manage construction projects from planning to completion. The successful candidate will be responsible for ensuring that projects are completed on time, within budget, and to the highest quality standards.

Responsibilities

• Manage and coordinate all aspects of construction projects, including planning, design, procurement, construction, and close-out.
• Develop and implement project schedules, budgets, and resource allocation plans.
• Ensure compliance with safety regulations, building codes, and other relevant laws and regulations.
• Collaborate with architects, engineers, contractors, and other stakeholders to ensure project success.
• Conduct regular site visits to monitor progress, identify potential issues, and take corrective action as needed.
• Manage project documentation, including contracts, change orders, and progress reports.
• Coordinate with internal teams, such as procurement, logistics, and finance, to ensure seamless project execution.
• Identify and mitigate risks, and develop contingency plans to address unexpected issues.
• Ensure that projects are completed to the highest quality standards, meeting client expectations and industry benchmarks.
• Develop and maintain strong relationships with clients, contractors, and other stakeholders.

Minimum Qualifications

• Bachelor's degree in Construction Management, Civil Engineering, Architecture, or a related field.
• 5+ years of experience in construction management, with a proven track record of delivering complex projects on time and within budget.
• Knowledge of construction methods, materials, and industry best practices.
• Effective communication, leadership, and problem-solving skills.
• Experience of working in a fast-paced environment, managing multiple projects simultaneously.
• Proficiency in construction management software, such as Procore, PlanGrid, or similar tools.

Preferred Qualifications

• Master's degree in Construction Management, Civil Engineering, Architecture, or a related field.
• Professional certification in construction management, such as CCM (Certified Construction Manager) or PMP (Project Management Professional).
• Experience working on large-scale commercial or industrial construction projects.
• Familiarity with Building Information Modeling (BIM) and other digital construction technologies.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

GENERAL DESCRIPTION

The Relationship Manager is the primary point of contact between the clients and the Bank. He/she acts as an ambassador for the Bank externally and is a role model internally. He/she is responsible for the proactive management of a portfolio of High Net Worth/Ultra High Net Worth private clients. This includes the delivery of comprehensive wealth management solutions to meet the clients’ needs as well as dealing with routine enquiries and transactions

kEY FEATURES OF THE POSITION

Client Management (internal & external)

· Responding to all client needs in a timely and professional manner

· Providing appropriate investment advice in line with the Bank’s policy and asset allocation

· Active monitoring of client investment portfolios and collateral situations

· Ensuring consistently high levels of client satisfaction by matching the frequency and intensity of contact to the clients’ preference

· Working in a team (including the appropriate use of specialists) to develop and deliver comprehensive wealth management solutions for clients

· Acquisition of new client relationships through own network and deepening existing client relationships (attracting additional clients/assets; increasing share of wallet)

· Responsible for providing feedback from clients concerning products and services to the relevant individuals/ departments within the Bank to ensure continuous improvement and adaptation in line with market trends

· Comply with the Bank’s internal policies and practices; as well as all relevant industry rules and regulations

Business Management

· Develop and implement new marketing strategies in conjunction with the Group/ Team Heads

· Embracing new processes and product initiatives

· Participate in ad-hoc projects as required by the Group/ Team Heads

· Fostering discipline and good work practices (including meeting deadlines and regulatory requirements, and fulfilling documentation requirements)

· Compliance with all Julius Baer and industry private banking rules and regulations

Regulatory Responsibilities &/OR Risk Management

· Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations

SKILLS REQUIREMENTS OF THE POSITION

Personal and Social

· Good interpersonal skills

· Approachable, professional and responsive

· Ability to relate to clients and colleagues from diverse backgrounds

· A strong team player

· Persistent and persuasive

· Passionate about client service

· Possesses good judgment and ability to work under pressure

Professional and Technical

· Relevant educational and professional background

· Proven track record in servicing a book of clients and in acquisition of new relationships

· Sound affinity with the geographic market(s) to be covered

· Linguistic proficiency & cultural awareness

· Familiar with the legal & regulatory environment

· Excellent knowledge of global financial markets and current affairs

· Ability to match client needs with appropriate product solutions

· Sound commercial judgment, represents the Bank’s and the shareholders’ interests at all times

· CACS Papers 1 and 2

· Preferably with CMFAS Modules 1B, 5, 6A, 8A certification

· Working knowledge of T24, Olympics and TEMOS

· Working knowledge of Microsoft Office applications (e.g. Word, Excel, Powerpoint, etc)

Regulatory (where applicable)

· MAS Registered/Appointed Representative

RANK APPLICABLE TO THE POSITION

· Associate Director/ Director

Reporting Line

· Functionally to Team Head

Further Information

· Region/Division: APAC

· Location: Singapore

GENERAL DESCRIPTION

The Relationship Manager is the primary point of contact between the clients and the Bank. He/she acts as an ambassador for the Bank externally and is a role model internally. He/she is responsible for the proactive management of a portfolio of High Net Worth/Ultra High Net Worth private clients. This includes the delivery of comprehensive wealth management solutions to meet the clients’ needs as well as dealing with routine enquiries and transactions

KEY FEATURES OF THE POSITION

Client Management (internal & external)

• Responding to all client needs in a timely and professional manner
• Providing appropriate investment advice in line with the Bank’s policy and asset allocation
• Active monitoring of client investment portfolios and collateral situations
• Ensuring consistently high levels of client satisfaction by matching the frequency and intensity of contact to the clients’ preference
• Working in a team (including the appropriate use of specialists) to develop and deliver comprehensive wealth management solutions for clients
• Acquisition of new client relationships through own network and deepening existing client relationships (attracting additional clients/assets; increasing share of wallet)
• Responsible for providing feedback from clients concerning products and services to the relevant individuals/ departments within the Bank to ensure continuous improvement and adaptation in line with market trends
• Comply with the Bank’s internal policies and practices; as well as all relevant industry rules and regulations

Business Management

• Develop and implement new marketing strategies in conjunction with the Group/ Team Heads
• Embracing new processes and product initiatives
• Participate in ad-hoc projects as required by the Group/ Team Heads
• Fostering discipline and good work practices (including meeting deadlines and regulatory requirements, and fulfilling documentation requirements)
• Compliance with all Julius Baer and industry private banking rules and regulations

Regulatory Responsibilities &/OR Risk Management

• Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations

SKILLS REQUIREMENTS OF THE POSITION

Personal and Social

• Good interpersonal skills
• Approachable, professional and responsive
• Ability to relate to clients and colleagues from diverse backgrounds
• A strong team player
• Persistent and persuasive
• Passionate about client service
• Possesses good judgment and ability to work under pressure

Professional and Technical

• Relevant educational and professional background
• Proven track record in servicing a book of clients and in acquisition of new relationships
• Sound affinity with the geographic market(s) to be covered
• Linguistic proficiency & cultural awareness
• Familiar with the legal & regulatory environment
• Excellent knowledge of global financial markets and current affairs
• Ability to match client needs with appropriate product solutions
• Sound commercial judgment, represents the Bank’s and the shareholders’ interests at all times
• CACS Papers 1 and 2
• Preferably with CMFAS Modules 1B, 5, 6A, 8A certification
• Working knowledge of T24, Olympics and TEMOS
• Working knowledge of Microsoft Office applications (e.g. Word, Excel, Powerpoint, etc)

Regulatory (where applicable)

• MAS Registered/Appointed Representative

We are looking for a Pulses/Grains/Oilseeds trader with proven relevant experience and track record to handle the Agriculture commodity trade desk for our company.

The candidate is expected to

• Drive profitability
• Develop and maintain trade relationships,
• Handle complete supply chain and control trade execution
• Mitigate trading risks
• Have high sense of ownership,
• Adhere to systems and controls
• Self starter, and
• Be highly mobile.

Responsibilities:

• Collaborate with engineering, design, and product management squad members to translate high level feature requirements into comprehensive and technically sound product specifications.
• Drive the product development process for your squad from concept through design, build, release, and improvement.
• Ensure product quality and delivery timelines by maintaining a prioritised product backlog, collaborate with engineering and QA to execute on the product roadmap through AGILE sprints.
• Work cross-functionally with partner success and sales to drive product adoption and ensure partner requirements are met.
• Conduct in-depth market research and competitor analysis to avoid “reinventing the wheel”
• Collaborate with the product director to build a commercially viable product strategy and roadmap.
• Grow your team’s capability and productivity through structured training and team management.

Qualifications and skills:

• 3+ years relevant product management experience
• Able to write system specification and requirements (e.g. user story, acceptance criteria, activity diagram, class diagram, entity diagram, etc.)
• An analytical and data-driven approach to problem solving
• Effective cross-functional communication and team management skills
• Project management skills to ensure high quality and timely delivery
• Experienced with relational data modelling
• Excellent communication and presentation skills in English

Will be a plus:

• Degree/working experience in software engineering, computer science, information technology or related fields
• Knowledge of domain driven design best practices
• Experienced with B2B domains or working experience in enterprise Saas companies
• Entrepreneurship spirit

Responsibilities

1. Define, implement, and optimize deployment processes for global data centers, including hyper-scale data centers and network Points of Presence (PoPs) worldwide.

2. Coordinate with Engineering, Data Center Operations, Supply Chain, and external vendors for capacity planning, roadmap definition, objective setting, and daily execution.

3. Collaborate closely with DC Engineering, DC Operations, and Server Delivery teams on various projects such as server deployments, operational SOPs, and engineering change management.

Qualifications

1. Strong understanding of the interdependencies among data center functions and technologies, including electrical systems, cooling systems, and networking technologies.

2. Bachelor’s degree in a technical field, such as Computer Science, Electrical Engineering, Mechanical Engineering, or Operations Research.

3. Extensive experience in large-scale data center environments.

4. Proven project management expertise in deploying and operating data center and IT infrastructures.

5. Experience managing multiple projects under tight deadlines.

6. Skilled in problem management and driving continuous improvements.

7. Experience providing technical guidance to external vendors.

8. Proficient in scripting or programming languages, with the ability to modify and develop as needed.

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

• Strategically manage warehouse in compliance with company’s policies and vision
• Oversee receiving, warehousing, distribution and maintenance operations
• Setup layout and ensure efficient space utilization
• Initiate, coordinate and enforce optimal operational policies and procedures
• Adhere to all warehousing, handling and shipping legislation requirements
• Maintain standards of health and safety, hygiene and security
• Manage stock control and reconcile with data storage system
• Prepare annual budget
• Liaise with clients, suppliers and transport companies
• Plan work rotas, assign tasks appropriately and appraise results
• Recruit, select, orient, coach and motivate employees
• Produce reports and statistics regularly (IN/OUT status report, dead stock report etc)
• Receive feedback and monitor the quality of services provided

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as required.

Pre-requisites

• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.

• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.

• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

• Experience in Situational Management to provide Ad-hoc instructions to the team.

• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.

• Experience in managing Complaints, identify training needs and coaching SD agents.

• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

SECTION A: POSITION SUMMARY

- Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.

SECTION B: KEY RESPONSIBILITIES AND RESULTS

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12 Able to front Service Desk to stakeholders for clarification and enquiries.

• Industry: Sports & Fitness Service Provide
• Working days: Mon - Fri
  Working Hours: 930am - 6pm
• Location: Ubi
  Salary: $3,500 to $5,000

Job Responsibilities:

• Planning and executing health and fitness activities in workplaces for working adults.
• Conduct regular venue visits/audits
• Content creation for festive/thematic activities
• Maintain close communication with stakeholders
• Ability to work with both in-house and external providers to ensure project success
• Monitor KPIs to ensure delivery of key project outcomes
• Generate monthly report for stakeholders
• Responsible for acknowledging messages in the HWE (Healthy Workplace Ecosystem) Facil group chat, triggering BAP cancellations and informing HPB after working hours.

Requirement:

• Diploma/Degree in any discipline from a recognized institution are welcome.
• To possess at least two to three years of relevant working experience
• Applicants who can start work immediately or at a short notice will have an advantage.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Roles and Responsibilities

• Assist in procurement of competitive new building vessels through research and study of latest vessel design by gathering various information.
• Coordinate internal requirements and create provide tender specifications
• Assist official tender and decision of shipyard
• Assist in providing contract specification and finalizing contracts
• Achieve better designed new building vessels by commenting to approval drawings
• Supervise construction of building of vessels overseas (e,g, Japan, Korea, China, etc.) and submit supervision reports periodically
• Keep abreast of any environmental topics pertaining to technical issues and provide summarized report periodically
• Conduct ad-hoc investigation of technical and environmental issues as directed and provide reports of investigation result
• Assist in organization’s sustainability plan by formation and implementation of effective green strategies which are in line with policies/industrial standards to enable the company to sharpen and maintain mid/long-term competitiveness

Requirements

• Master or Bachelor of Engineering in Naval Architecture or mechanical engineering or equivalent
• 2-3 years of relevant experience in shipyard designer, marine officer (captain or chief officer or chief engineer or 1st engineer), or technical department and/or R&D for container vessels of shipping company
• Strong technical knowledge of engineering in ships
• Good communication and co-ordination skills
• Team player to work across departments
• Candidates with more experience will be accorded with more senior position

We regret that only shortlisted candidates will be notified.