Job Scope:
Liaison and Relationship Management:
· Act as the primary point of contact between the Client and the operations team in APAC
· Build and maintain strong relationships with client stakeholders to understand their needs and expectations.
Project Coordination and Management:
· Coordinate project activities between Client’s APAC team and the operations team in APAC.
· Develop and manage project plans and timelines.
· Ensure that all project deliverables meet quality standards and are delivered on time.
Communication and Reporting:
· Facilitate regular communication between the client and the operations team through meetings, emails, and reports.
· Prepare and present regular project status reports to the client and internal stakeholders.
Issue Resolution:
· Provide support to any escalations from the operation’s team in APAC by working with Client APAC
Training and Development:
· Provide training and support to the operations team to ensure they understand client expectations and project requirements.
Performance Monitoring:
· Monitor project performance using appropriate tools and techniques.
· Track project progress, identify deviations from the plan, and take corrective actions as needed.
Job Requirement:
Language:
Strong command of English, Japanese Speaker will be added advantage
Experience:
· Minimum of 3 years of project management experience, preferably in a global setting. Minimum of 5 years of working at a BPO company or has relevant customer experience work.
· Experienced in providing training and support to team members and has a proven record of clearly conveying project requirements and client expectations to the operations team.
· Experience working in the automotive industry or with high-profile clients like Ferrari preferred.
· Strong organizational skills with the ability to manage multiple tasks simultaneously.
· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). 5
· Excellent verbal and written communication skills & Ability to facilitate effective communication between Ferrari in SG and ops team.