JOB SUMMARY

• This role could be based in Singapore or India. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.
• Support the development and implementation of a HR investigations framework to investigate employment related concerns and Non-Financial Misconduct (NFM) matters, such as grievances, allegations of unfair treatment, bullying, harassment, discrimination and victimisation (HR investigations).
• Support the development and implementation of policies, procedures and process documents to ensure the integrity and effectiveness of HR investigations.
• Oversee, supportor provide guidance on HR investigations as needed. Manage complex HR investigations, disciplinaries, appeals as needed. Ensure that HR investigations are conducted thoroughly, impartially, and timely.
• In partnership with the ER Leadership Team (ERLT), uplift and maintain the function’s capabilities to conduct HR investigations in accordance with Group Policies, Standards and best practices - including appropriate escalation, case management, employee support, data capture, evidence management, electronic evidence retrieval and review, interviewing and reporting.
• Support the enhancement of the function’s investigation capabilities by leveraging on technology, conducting data analytics and studying industry benchmarks.
• Collaborate with internal stakeholders in Business, CFCR, Legal and HR to ensure that HR investigations align with the Bank's overall risk management and governance strategies.
• Support the assessment of investigation findings to identify systemic issues or trends and support the development of remediation plans to address the root causes of misconduct (including NFM) and prevent future occurrences.
• Lead or support projects and programmes to enhance the Bank’s management of misconduct as needed, such as the Bank’s NFM framework, in line with legal and regulatory requirements.
• Support the development and enhancements of ER Case Management System.

RESPONSIBILITIES
Strategy

• Support the development and implementation of HR investigation framework.
• Support the development and implementation of policies, procedures and process documents to ensure the integrity and effectiveness of HR investigations.
• Collaborate with internal stakeholders in Business, CFCR, Legal and HR to ensure that HR investigations align with the Bank's overall risk management and governance strategies.

Business

• Provide regular reports and other Management Information in an agreed and standardised format.
• Coordinate identification of themes, trends and lessons learnt from HR investigations across the Bank to support the continuous improvement of the Bank’s conduct culture.

Processes

• Support, oversee or provide guidance on HR investigations as needed.
• Manage complex HR investigations, disciplinaries, appeals as needed.
• Ensure that HR investigations are conducted thoroughly, impartially, and timely.

People & Talent

• Lead through example and build the appropriate culture and values.
• Continuously take steps to develop and improve investigative technical skills across HR with the view of delivering high quality investigations that protect the interests of the Bank and employees.
• Support the provision of trainings on how to conduct investigations and other conduct and culture related topics. Conduct lessons-learned meetings among team members, hold roundtable talks and collect feedback openly.
• Establish, develop, and maintain close collaboration with key internal functional stakeholders including SIS, Legal, CFCR, and across HR, to fully embed the HR Investigations framework including the formalisation of policies, procedures, processes and controls.

Risk Management

• Conduct risk assessments on concerns and allegations through the lifecycle of an investigation, comply with mandatory escalation requirements and recommend appropriate actions to mitigate associated risks.
• Ensure senior management and Risk Owners are fully informed of all key risks and issues in area of responsibility and reported in line with Bank’s operational risk process.
• Proactively collaborate with relevant stakeholders to identify opportunities for improvement in the quality and timeliness of investigations, and the robust management of operational, legal and regulatory risk, with the view to developing and implementing effective solutions and drive continuous improvement.
• Conduct thematic reviews to identify common themes or trends, and share observations with relevant Risk Owners.

Governance

• Conduct HR investigations in accordance with the Bank’s relevant policies including the Grievance Standard, Speaking Up Standard, Group Investigation Standard and Practice Notes as needed.
• Provide reporting and/or Management Information to relevant governance bodies as needed.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters including timely responses to Internal Audit or regulatory requests.

Key Stakeholders

• ERLT
• Shared Investigative Services
• HR stakeholders
• CFCR

Our Ideal Candidate

Required

• 7+ years of experience in conducting investigations in a corporate environment.
• Demonstrated proficiency in establishing effective policies, procedures and processes in conducting high quality, timely investigations, ensuring fair treatment to impacted individuals.
• Excellent communication skills and ability to engage with senior stakeholders
• Active listening, ability to apply emotional intelligence.
• Excellent judgement, collaborative, being a team player, diplomacy, empathy and a ‘can-do attitude’.
• Politeness, sensitivity and the ability to gently but professionally stand your ground when needed.
• An inquisitive approach to practices, procedures, and specific transactions.
• Personal authority and integrity, independence, creativity, resourcefulness and resilience.
• Must possess ability to assess risk, leadership qualities, excellent interpersonal skills and multi-cultural awareness and sensitivity.

Desirable

• Knowledge of employment law and regulatory standards relevant to employee conduct in financial services.

Role Specific Technical Competencies

• Manage Conduct
• Manage Risk
• Business Partnering
• Stakeholder Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Our client is an European MNC, leading player in telecommunications industry. They are looking for a Human Resource Manager to assist their HR team for the next phase of their business. They are located in Central - easily accessible.

Duties of Human Resource Manager:

• Plan and manage manpower requirements across short-, medium-, and long-term horizons, ensuring alignment with organizational needs.
• Monitor and report on resource activities, addressing deviations from plans and taking corrective action.
• Maintain a comprehensive database of updated job descriptions and oversee the creation of new roles in collaboration with hiring managers.
• Stay updated on HR manpower planning techniques, recommending improvements for greater efficiency.
• Manage end-to-end recruitment, including sourcing, interviewing, background checks, and onboarding.
• Develop and oversee performance management frameworks to drive employee engagement and growth.
• Implement process improvements across the employee lifecycle and drive leadership development programs.

Requirements:

• Min Degree in relevant discipline.
• Proven track record in company's HR improvement process.
• Min 10 years of HR experience, with 6 years in HR Management level.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

You will be responsible for management reporting and financial analysis for a regional portfolio. You will provide explanation of variances and key performance drivers, coordinate the consolidation of results across AMA or reporting purposes and monthly and quarterly business review presentations.
You will participate in forecasting processes, and support in planning and implementing new business initiatives. You will craft and provide insightful analysis to support business unit leaders in identifying commercial and financial improvement opportunities.

Your team

This role reports to the business unit finance leader and works closely with the in-country sales leader on budgeting and financial planning.

How success looks like

• Seen as the trusted advisor to evaluate business issues, anticipant questions and demonstrate excellent analytical skills to optimize investment or handle risk
• Ability to integrate the brand strategy, pricing, consumer positioning and profitability to recommend solutions to identify and deliver business growth opportunities.
• Providing mentorship to junior finance members in the group and guide them in the finance leadership track

Responsibilities of the role

• Lead in monthly regional product supply financial forecast, actual proofing, and accruals in a high sophisticated accounting environment;
• Provide financial leadership to key business partners in RBU, SMO across multifunctional teams
• Lead in cross country-category loss analysis to deliver net savings and drive competitive cost structure to fuel profitable growth for the business;
• Lead financial analysis of supply network design projects, collaborating with engineers and product supply leaders;
• Lead in delivering high standards of stewardship in T&W organisation and process workflow
• Increases efficiency by developing automated accounting applications; coordinating information requirements.
• Protects operations by keeping financial information confidential.
• Maintains technical knowledge by attending educational workshops; reviewing publications.

Qualifications - External

• 3-5 years of proven track record in managing high volume P&L budget across a matrix organisation with high level of agility
• A Bachelor’s degree in Accounting or Finance. CPA/MBA preferred.
• Detailed understanding of Generally Accepted Accounting Principles (GAAP). Knowledge of Statutory accounting principles.
• Ability to multi-task and work in a challenging fast paced environment
• Maturity, integrity, and high level of discretion are required
• Independent worker and analytical thinker with an ability to conduct research, data analysis and resolve sophisticated problems
• Strong presence with the ability to interact with Senior Leadership.
• Experience in supply chain finance is a plus

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Neurobion, Sangobion, Vicks, Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com (http://www.pg.com) to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

Job Description & Requirements

1. Branding:
i. Collaborate closely with the General Manager to assist in developing the corporate brand strategy, direction, and execution plan.
ii. Create, manage, and update brand communication guidelines and workflows with the General Manager.
iii. Lead the execution of the brand communication plan in coordination with relevant stakeholders across divisions, entities, and local countries in the Asia and Oceania region.
iv. Develop, manage, update and continuously enhance regional branded materials and global assets provided by the GHQ CC Division (Japan Headquarters).

2. External communication: Enhance the company brand's positive reputation in the public eye.
i. Develop an annual communication plan based on the brand strategy and direction.
ii. Lead the execution of the communication plan in collaboration with relevant stakeholders across divisions, entities, and local country offices in the Asia and Oceania region.
iii. Research, propose, and implement innovative communication methods including enhancing the company website, developing regional social media strategies, and utilizing other effective touchpoints as needed.

3. Internal Communication: Enhance employee engagement and workplace experience.
i. Develop and execute an internal communication plan, including events, to foster transparency in information and knowledge sharing. This will help employees gain a deeper understanding of company's brand value, business operations, diverse talents, and future opportunities across local and overseas entities in the Asia and Oceania region.

4. Crisis Communication:
i. Understand and adhere to crisis procedures as directed and guided by GHQ.
ii. Provide support to GHQ as needed
iii. Assist in delivering regional crisis communication guidance and training to employees.

5. Manage relevant outsources and partners:
i. Lead and manage outsourced vendors and partners to execute communication plans, ensuring adherence to the schedule and budget.

6. Team management and development
i. In collaboration with the General Manager, develop and manage the Corporate Branding and Strategy team, including overseeing resources, budgeting, and other related responsibilities.

Requirement:

- Education: Degree or diploma in communication, branding, marketing, or a relevant field.
- Experience: At least 10 years of relevant experience.
- Leadership: Proven leadership abilities with experience in managing teams.
- Industry Experience: Experience in the shipping industry.
- Communication Planning: Ability to lead development communication planning.
- Presentation Skills: Competence in delivering presentations.
- Creativity and Project Management: Demonstrated creativity and strong project management skills.
- Interpersonal and Communication Skills: Exceptional verbal and written communication skills, adept at engaging with various stakeholders across divisions, countries, and entities.
- Analytical and Problem-Solving Skills: Strong analytical and problem-solving capabilities.
- Adaptability: Flexibility, resourcefulness, and the ability to thrive in a fast-paced, changing environment.
- Digital Communication: Deep understanding and extensive experience in developing and managing corporate websites, social media (SNS), and other digital communication practices.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ding Xin Er

EA Personnel Reg No: R22106669

What would be your typical day at BNPP Paribas look like?

I. DAILY ACTIVITY FOLLOW UP

Ensure the management and optimization of Treasury activity for OUT currencies (33 currencies) on GEODE tool for Securities Services’ Businesses (12 Branches), over the Nostro accounts opened on Correspondent and ICSD’s books.

This process is coordinated with BNP SA Front Office, as well as with the Paris/Singapore and New York TFG Teams as per the Follow the Sun model.

Follow up on the update of Correspondent/ICSD’s conditions on Treasury’s reconciliation tool (RUBI) and ensure the correct reconciliation of Interest Scale.

Make sure that the activity is efficiently processed and associated risks are controlled accordingly. Ensure that the internal tools match the Business’ needs (coordinate any possible evolution along with the Change Management and IT teams).

Back up the team whenever is needed on daily activity.

II. BUSINESS BILLING/P&L FOLLOW UP

On a daily basis monitor the figures allowing to follow up the activity in order to establish an analytical billing at month end that will be charged to the Businesses.

Generate and justify the P&L reporting to the ALM.

Set up and Publish KPI’s.

III. TFG OPERATIONAL RISKS MANAGEMENT

Ensure the control of TFG Operational Risks through

- The update of the Operational Control Plans

- The update of the Accounting Control Plans

- The update of Procedures (XPACT)

- Ensure the completion of tasks in ORUS regarding the GCP and in COMBO regarding the daily activity follow up

IV. WORKSHOPS/MEETINGS WITH SINGAPOUR TFG AND NY TFG

Maintain a close relationship with Paris/ Singapore and NY TFG Teams, through monthly meetings in order to follow up and improve the processes in place.

As Global Process Owner, ensure the correct execution of the activity by the Follow the Sun teams, as well as the resolution of any possible conflict with the Correspondents/ICSD’s, along with the Regional Network Managers and locals ALMs.

V. TFG TEAM MANAGEMENT

Ensure an adequate staffing for any replacement as well as the training needed. Guarantee team cohesion throughout BNP Paribas’ values: Agility, Client Satisfaction, Open mindedness and Compliance Culture by embracing a collaborative spirit.

VI. FOLLOW UP OF TREASURY SUBJECTS WITH ALM AND NETWORK MANAGEMENT

Establish a good relationship with the Network Management, by participating to any Meeting/Committee which the goal is to improve the process in place or any conflict with the Correspondents/ICSD’s. Participate to any Correspondent’s migration and ensure that all the setups are in place for the good Treasury flows execution on Go Live date.

Along with the 2S ALM, follow up on Treasury subjects that could transversely impact 2S’s activity with 2S’s Businesses, Correspondents/ICSD’s and Central Treasury. Also participate in all the projects that could have a direct impact on Treasury Liquidity management.

VII. Environnement and Organisation

Service schedule is from 9.00 am to 6.30 pm CET, Monday to Friday (bank holidays are included except the 1st of January and the 25th of December).

You may participate to GEODE releases along with the IT teams (Weekends releases).

Homeworking is allowed in the different formulas and rhythms, but constraint to the activity specificities (mandatory to have a minimum of 3 persons always on site).

Soft skills:

•Result driven

•Strong Analytical skills & synthesis ability

•Strong interpersonal skills (communication, influencing skills, teamwork)

• Acts in leadership capacity for projects, processes, or programs.

•Excellent verbal and written communication skills

What is required for you to succeed?

•University graduate with at least 15 years of relevant experience in ALMT or treasury, businesses, risk management, control function. Relevant experience in consulting or audit background is appreciated.

•Prior experience or practical understanding in previous roles may include but not limited to Front/Middle/Back Office, Operations or Functional role(s).

•Team management experience

•Preferred candidates should possess robust knowledge of 2S activities and BNP ALMT

•Knowledge of key applicable 2S systems feeding into treasury system is a plus

Job Requirements :

Purchasing

o Manage the complete order cycle from sourcing and obtaining various vendors quotations to optimize cost efficiency.

o Maintain accurate inventory records and monitor stock levels.

o Develop and implement efficient inventory control practices to ensure stock availability, minimize excess stock holding especially perishables food items.

o Collaborate closely with other stakeholders to ensure prompt and timely daily goods deliveries to outlets.

Logistics / Supply Chain

• Develop strategies to mitigate disruptions and ensure continuity.
• Liaise with suppliers and stakeholders and resolve any issues or complaints related to logistics promptly.
• Familiar with all the documentations required to receive goods from containers and liaise with freight forwarder and handling import shipment documents.
• Schedule delivery drivers on daily routes efficiently.
• Assist drivers to upload goods to outlets.
• Operate class 3 delivery trucks, pallet jack and pallet stacker.
• In charge of department monthly and year-end financial reporting including audit and stock-take management.
• Adopt 5S methodology to organise store / warehouse / cold / freezer / chiller food management in orderly and clean manner.
• Maintain metrics, analyse data, and implement improvements.
• Supervise, coach, and train warehouse workforce.
• Any other ad hoc duties assigned by management.

Maintenance

o Oversees in-house maintenance team for outlets and office maintenance including kitchen equipment / air-con servicing.

o Plan and schedule routine maintenance in an efficient manner.

o Liaise with external vendors for kitchen equipment / air-con repairs or replacement.

Requirements:

• Degree or Diploma in logistics, supply chain management, business administration, or its equivalent.
• Min. 3 years in supervisory role leading a team of at least 3 to 5 persons in related industry
• Strong analytical, risk assessment and problem solving skills
• Hands-on person and comfortable to roll-up sleeves to assist Driver / Warehouse in physical works where necessary.
• IT savvy with proficiency skills in MS Words / Excel
• Strong inter-personal communication skills, ability to interact with internal / external stakeholders
• Competent negotiation skills
• Class 3 driving licence

BENEFITS:

Competitive salary package & staff benefits

Housing allowance: cover all relocation expenses

Yearly bonus

15 days annual leaves

Petrol and telephone allowance, business trip

Medical allowance

MAIN DUTIES:

Lead the Sales & Marketing division in Singapore

Co-ordinate with sales & marketing teams from different countries in Asia Pacific

Provide customer service & maintain existing key customer accounts

Approach new client accounts from different countries especially new market regions

Increase sales volume specifically in the Asia Pacific region

REQUIREMENTS:

At least 5 years experience in Sales B2B, at least in either Food Flavors or Fragrances (Or Sales Flavor for: Food / Beverage / Tea / Coffee / Bakery or Fragrance for Detergent / Shower Gel / Chemical for Cosmetics)

Minimum Diploma/Degree qualification in Food Technology / Business Administration/ Business Management / Sales & Marketing

Successful sales track records

AUXILIARY CONSULTANT (AC) / EA LIC:19C0013

CHARLOTTE, TAN SZE MIN/ EA Reg: R2196393

Our Client is in the Environmental Industry. Due to their current expansion plan, they are looking for an Finance Manager to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Responsible for full sets of accounting, financial management reports, financial audit and generation of Inventory Report
• Review and Approve Financial Submissions and manage cash flow
• Responsible for GST, Taxation and Annual Surveys
• Responsible on compilation of Trader Profit & Loss
• Manage tracking & reporting from the trading platforms.

Requirement

• Min Bachelor’s degree in finance & accounting
• Min 5 years of experience in financial reporting
• Experience in commodity trading and metals will be added bonus
• Knowledge or experience in currency hedging

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Retail Operations Manager, in hopes of expanding their retail operation team. They are located in the Town area – easily accessible.

Duties of Retail Operations Manager:

• Lead and Manage Operations: Direct the team in developing and executing strategies to enhance and maintain asset value across the portfolio.
• Ensure Smooth Operations: Oversee programs to guarantee continuous service for utilities, air conditioning, fire protection, and security. Ensure staff are trained in fire and life safety systems and all maintenance programs are up-to-date.
• Asset Management: Review and implement annual Asset Plans for each property.
• Tenant Management: Handle lease agreements, manage tenant renovations, and maintain strong tenant relationships.

Requirements:

• Degree in relevant field
• Minimum 7 years of retail mall management experience
• Good communication and stakeholder relationship management skills

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte Ltd
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)

The successful candidate will focus on developing and articulating solutions for our clients, working with multi-functional teams, and driving conversations at the most senior levels of our client’s organizations in the public sector.

Key Responsibilities: -

•  Generate sales opportunity to achieve short and long term revenue and profit growth
•  Execute direct sales programs and initiatives to drive sales
•  Develop and execute sales strategy for the accounts assigned
•  Develop and maintain a high level understanding of end-to-end IT offerings including IT infrastructure, security technologies, IT application, managed services & digital transformation in local competitive environment
•  Manage overall sales process from pre to post-sales
•  Take active lead to engage partners in customer engagement and solutioning
•  Responsible for proposal creation and delivery
•  Engage customers at all level to develop long term business relationship
•  Engage internal stakeholders in sales approval process

Job Requirements: -

•  Minimum 5 years of working experience in IT solutions sales, with the ability to demonstrate a high level of understanding of the latest technologies, preferably from SI environment
•  Diploma/Degree in Computer Science/Information Technology or equivalent
•  Demonstrate experience in managing sales pipeline
•  Experience in selling with partners and enterprise customers
•  Experience in public sector (Government / Education / Healthcare) sales will be added advantage

As a publicly listed company, we are dedicated to integrating sustainability into every aspect of our operations and setting industry standards for environmental and social governance. Your efforts will be crucial in ensuring the organization not only stays resilient but also champions sustainable growth and leadership in the marketplace.

This role will collaborate with various departments to develop and implement risk management, compliance and ESG strategies, policies and initiatives, helping the Group to remain resilient and build a sustainable business.

Responsibilities:

Sustainability

• Help develop, implement, and continuously improve sustainability policies and procedures, and conduct materiality assessments.
• Work with cross-functional teams to identify and implement ESG initiatives that support the Group’s sustainability goals and improve resource efficiency.
• Support reporting on sustainability/ESG matters to risk management committees, senior management, and the Board, including managing secretariat duties for sustainability committees and taskforces.
• Oversee the production of sustainability reports, ensuring they are accurate, transparent, and compliant with reporting frameworks such as TCFD, GRI, and ISSB, including coordinating the external assurance process.
• Identify and evaluate potential ESG risks and opportunities, providing recommendations for mitigation and improvement.
• Monitor and report on the organization’s ESG performance to ensure alignment with regulatory requirements and industry best practices, including managing ESG-related data and collaborating with departments to keep records accurate.

Risk Management

• Support the implementation and enhancement of the Enterprise Risk Management framework/processes to improve risk management capabilities and culture across different business units.
• Assist in reporting risk-related matters to risk management committees, Senior Management, and the Board, including secretariat duties for these committees.
• Conduct regular risk assessments and update the risk register to effectively identify, track, monitor, and address inherent and residual risks.
• Gather, analyze, and report on Key Risk Indicators (KRIs) in collaboration with relevant departments to maintain accurate records.
• Organise, and lead risk management training programs to raise risk awareness and improve skills, including workshops on risk and compliance assessment.
• Aid in the development and implementation of new risk management tools and systems to enhance the efficiency and effectiveness of risk management processes.

Compliance

• Provide advisory support to management and business units to ensure adherence to relevant laws and regulations.
• Stay updated on market trends and regulatory compliance issues, including global developments that may impact business operations.
• Assist in overseeing the Group’s Personal Data Protection function, including policy updates, staff training, and collaboration with the Digital Technology department to ensure data security and confidentiality.
• Maintain and revise compliance and governance policies and procedures, such as Anti-Bribery and Corruption policies, and support other legal and compliance functions.
• Conduct periodic compliance checks and assist in investigating and addressing compliance issues, including breaches of laws, regulations, policies, and contract management.
• Coordinate and deliver governance and compliance-related training programs.
• Provide advisory support to management and business units to ensure adherence to relevant laws and regulations.

Others

• Manage and support implementation of Group-wide new initiatives and projects.
• Serve as liaison with internal auditors on risk management, compliance and ESG related matters.
• Undertake any other tasks which may be assigned on ad-hoc basis.

Requirements:

• Degree or professional qualification in relevant discipline (e.g Environmental Science, CPA, accountancy, sustainability.
• Minimum 3 years of relevant experience in Environmental Science, accounting, auditing, finance, risk management, compliance, ESG or sustainability reporting etc.
• Advanced proficiency in data analysis and reporting and project management.
• Self-driven and detail-oriented team player who is meticulous and organized.
• Strong collaboration skills and able to work independently in a fast-paced environment.
• Strong written and oral communication and presentation and interpersonal skills.
• Strong stakeholder management skills and ability to interact well with different functions and levels.
• Proficiency in relevant reporting software that facilitates data visualization and presentation, such as Tableau, or ERM/ESG-specific platforms will be highly beneficial.

Job Summary:

We are seeking experienced and results-driven Relationship Manager to join our team in the bank. The successful candidate will be responsible for managing and growing a portfolio of high-value clients, providing exceptional customer service, and identifying new business opportunities. If you have a passion for building strong relationships and driving business growth, we encourage you to apply.

Job Scope:

• Manage and grow a portfolio of high-value clients, ensuring deep understanding of their financial needs and goals
• Develop and implement tailored financial solutions to meet clients' needs, including credit facilities, investments, and transactional banking products
• Identify new business opportunities and acquire new clients through networking, referrals, and marketing initiatives
• Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction and loyalty
• Collaborate with internal stakeholders, including credit risk, product specialists, and operations teams, to deliver seamless client experiences
• Monitor and manage client risk, ensuring compliance with regulatory requirements and bank policies

Job Requirements:

• Minimum 2 years of experience in a relationship management or sales role in the banking industry for senior roles.
• Proven track record of success in managing and growing a portfolio of high-value clients
• Strong understanding of financial markets, products, and services
• Excellent communication, interpersonal, and relationship-building skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
• Strong analytical and problem-solving skills, with ability to think creatively and outside the box

Job Benefits:

• Competitive Compensation Package: We offer the best compensation package in the market, with a salary range that is above industry standards.
• Good Working Culture: Our bank values a positive and inclusive work culture, with a focus on employee well-being, diversity, and career development.
• Opportunities for Growth: We offer opportunities for career advancement and professional growth, with training and development programs to help you achieve your goals.
• Comprehensive Benefits: We provide a comprehensive benefits package, including medical insurance, retirement plans, and paid time off.
• Recognition and Rewards: We recognize and reward outstanding performance, with bonuses, awards, and recognition programs.

If you are a motivated and results-driven professional looking for a challenging and rewarding role, please submit your application with a resume.

We regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

Data provided is for recruitment purposes only

EA Registration Number: R21102607

Business Registration Number: 201735941W

Licence Number: 18S9037

JOB SUMMARY

• This role could be based in Singapore or India. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.
• Support the development and implementation of a HR investigations framework to investigate employment related concerns and Non-Financial Misconduct (NFM) matters, such as grievances, allegations of unfair treatment, bullying, harassment, discrimination and victimisation (HR investigations).
• Support the development and implementation of policies, procedures and process documents to ensure the integrity and effectiveness of HR investigations.
• Oversee, supportor provide guidance on HR investigations as needed. Manage complex HR investigations, disciplinaries, appeals as needed. Ensure that HR investigations are conducted thoroughly, impartially, and timely.
• In partnership with the ER Leadership Team (ERLT), uplift and maintain the function’s capabilities to conduct HR investigations in accordance with Group Policies, Standards and best practices - including appropriate escalation, case management, employee support, data capture, evidence management, electronic evidence retrieval and review, interviewing and reporting.
• Support the enhancement of the function’s investigation capabilities by leveraging on technology, conducting data analytics and studying industry benchmarks.
• Collaborate with internal stakeholders in Business, CFCR, Legal and HR to ensure that HR investigations align with the Bank's overall risk management and governance strategies.
• Support the assessment of investigation findings to identify systemic issues or trends and support the development of remediation plans to address the root causes of misconduct (including NFM) and prevent future occurrences.
• Lead or support projects and programmes to enhance the Bank’s management of misconduct as needed, such as the Bank’s NFM framework, in line with legal and regulatory requirements.
• Support the development and enhancements of ER Case Management System.

RESPONSIBILITIES
Strategy

• Support the development and implementation of HR investigation framework.
• Support the development and implementation of policies, procedures and process documents to ensure the integrity and effectiveness of HR investigations.
• Collaborate with internal stakeholders in Business, CFCR, Legal and HR to ensure that HR investigations align with the Bank's overall risk management and governance strategies.

Business

• Provide regular reports and other Management Information in an agreed and standardised format.
• Coordinate identification of themes, trends and lessons learnt from HR investigations across the Bank to support the continuous improvement of the Bank’s conduct culture.

Processes

• Support, oversee or provide guidance on HR investigations as needed.
• Manage complex HR investigations, disciplinaries, appeals as needed.
• Ensure that HR investigations are conducted thoroughly, impartially, and timely.

People & Talent

• Lead through example and build the appropriate culture and values.
• Continuously take steps to develop and improve investigative technical skills across HR with the view of delivering high quality investigations that protect the interests of the Bank and employees.
• Support the provision of trainings on how to conduct investigations and other conduct and culture related topics. Conduct lessons-learned meetings among team members, hold roundtable talks and collect feedback openly.
• Establish, develop, and maintain close collaboration with key internal functional stakeholders including SIS, Legal, CFCR, and across HR, to fully embed the HR Investigations framework including the formalisation of policies, procedures, processes and controls.

Risk Management

• Conduct risk assessments on concerns and allegations through the lifecycle of an investigation, comply with mandatory escalation requirements and recommend appropriate actions to mitigate associated risks.
• Ensure senior management and Risk Owners are fully informed of all key risks and issues in area of responsibility and reported in line with Bank’s operational risk process.
• Proactively collaborate with relevant stakeholders to identify opportunities for improvement in the quality and timeliness of investigations, and the robust management of operational, legal and regulatory risk, with the view to developing and implementing effective solutions and drive continuous improvement.
• Conduct thematic reviews to identify common themes or trends, and share observations with relevant Risk Owners.

Governance

• Conduct HR investigations in accordance with the Bank’s relevant policies including the Grievance Standard, Speaking Up Standard, Group Investigation Standard and Practice Notes as needed.
• Provide reporting and/or Management Information to relevant governance bodies as needed.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters including timely responses to Internal Audit or regulatory requests.

Key Stakeholders

• ERLT
• Shared Investigative Services
• HR stakeholders
• CFCR

Our Ideal Candidate

Required

• 7+ years of experience in conducting investigations in a corporate environment.
• Demonstrated proficiency in establishing effective policies, procedures and processes in conducting high quality, timely investigations, ensuring fair treatment to impacted individuals.
• Excellent judgement, collaborative, being a team player, diplomacy, empathy and a ‘can-do attitude’.
• Politeness, sensitivity and the ability to gently but professionally stand your ground when needed.
• An inquisitive approach to practices, procedures, and specific transactions.
• Personal authority and integrity, independence, creativity, resourcefulness and resilience.
• Must possess ability to assess risk, leadership qualities, excellent interpersonal skills and multi-cultural awareness and sensitivity.

Desirable

• Knowledge of employment law and regulatory standards relevant to employee conduct in financial services.

Role Specific Technical Competencies

• Manage Conduct
• Manage Risk
• Business Partnering
• Stakeholder Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

• Maintain and file documents records.

• Handle general call enquiries.

• Maintain customer relationship during project and Monitor customer satisfaction/dissatisfaction.

• Covering of subordinate duties as and when necessary.

• Prepare and monitor Progress Claims and Subcontractor Payment.

• Prepare project reports and update project progress.

• Prepare Risk Assessment, permit to work forms and scheduling for project.

• Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.

• Organizing, attending and participating in stakeholder meetings.

• Documenting and following up on important actions and decisions from meetings.

• Preparing necessary presentation materials for meetings.

• Ensuring project deadlines are met.

• Determining project changes.

• Providing administrative support as needed.

• Undertaking project tasks as required.

• Prepare any other reports as and when assigned.

• Performs purchasing roles when required.

• Assist in sourcing of product when required.

• Any other ad-hoc administrative works as assigned by the respective head

• Lead the tender team to prepare tender submission for new building construction projects.
• Handle tender works and provide the directions on planning, construction technique, quality of tender submission documents, risk and issue management, tender price negotiation with suppliers and subcons for finalization.
• Check tender documents, scope of works, checking the feasibility for qualification, financial criteria.
• Manage the presentations, risk matrix, information to top management to get approval for bidding.
• Prepare technical & commercial bids as per the tender requirements.

Requirements:

• Degree in Civil Engineering recognised by the PE Board.
• At least 7 years as a Project Manager experience in tendering of new Building Construction Projects in Singapore for Mega Projects.
• Strong knowledge in all aspects of construction projects including budgeting, and scheduling and able to understand project implications.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

Our client is an award-winning global payments solution provider that simplifies online, cross-border and multi-currency transactions safely, securely and efficiently. They are a holistic payments technology provider of merchant acquisition, card issuance, remittance and B2B payments. As a global payment facilitator that interconnects different payment options and types, they specialise in helping Chinese companies to scale the global market.

This position will report to Project Manager, whose main job scope focuses on delivering digital payment solutions across the company products and ecosystem.

Responsibilities

• Manage product development and implement delivery strategy on centralized/corporate-driven products and services (Integration, API, portal, reporting, analytics tools).
• Manage product delivery of customer-vertical-specific payment through partnership with technology and marketing team.
• Collaborate cross-organizationally with sales, marketing, service quality, operations, risk management, and other relevant functional areas to manage all aspects of product and solution rollouts.
• Assume ownership and responsibility of overall scope, quality, budget and schedule for product delivery from initiation through successful implementation.
• Continually anticipate, identify risks and issues and prioritize, mitigate, manage and own the resolution.
• Generate and continuously maintain reporting data for respective products, reporting to upper management as necessary.
• Assist inter-team to: Manage and develop external vendor or service partner relationship for
• development and delivery plan on 3rd party products. Work closely with strategic partners on payment integration, product packaging and solutions, including support and implementation of proposition and customer focused strategy.
• Support cross-functional/cross-country teams in continuous customer engagement to improve our products and enhance our value proposition in each local market.
• Review processes with a view to improving them continuously.
• All other duties as assigned.

Requirements

• Be a self-starter, with the ability to work independently and to cope with a fast-changing environment.
• Self-motivated with strong analytical skills.
• Highly organized and able to prioritize.
• A resourceful problem solver, with a strong sense of ownership.
• Sound awareness and sensitivity to cultural differences and diversities.
• Full of drive, strong business acumen, leadership skills and ability to influence for results.
• Out-of-the-box thinker, customer experience focused.
• Effective communicator with the ability to convey messages clearly and concisely

We regret that only shortlisted candidates will be notified.

Rewarding Talents International Pte Ltd │ EA License No.: 22S1387

Registration No.: R1544028

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Project Manager to join their Project Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Project Manager:

• Manage and execute projects across local and regional locations.
• Review tender documents and contracts to ensure project alignment.
• Plan schedules and coordinate on-site activities with project teams.
• Attend client, consultant, and contractor meetings to discuss project progress.
• Collaborate with sales team as needed to support project-related goals.
• Ensure compliance with Workplace Safety and Health standards at project sites.

Requirements:

• Diploma in Mechanical Engineering
• 3 - 5 years project management experience in relevant industry
• Experience with ACMV and possess own transport is an added advnatge

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Highlights

• AWS + Variable bonus
• 5 days work week, Mondays to Fridays

Responsibilities

• Reporting to the Project Director, he/she is responsible for the successful completion of a project, specialising only in lighting deliverables.
• Ensure all paperwork and material submissions are verified, well presented and submitted timely.
• Strong co-ordination and good people management skills, being able to communicate effectively verbally and written, with all relevant stake holders such as consultants, architects, designers, electrical contractors, end-users, relevant authorities and suppliers.
• Overall management of the project with respect to contractual obligations, budgets, and internal resources to ensure project is successfully completed.
• Lead project team on the implementation and execution of works necessary to complete the project.
• Enjoy working in a non-conforming environment where new challenges might suffice and have the ability to problem solve in a timely and cost-effective manner.
• Provide timely updates to management on project status.
• Attend site meetings for all projects including concerns during project DLP.

Requirements

• Degree or Diploma in Electrical, Electronic, or equivalent.
• Minimum 4 years’ relevant work experience in lighting/electrical engineering.
• Experience in lighting industry is advantageous.
• Knowledge in Autocad, Dialux, Relux software is advantageous.

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

• Develop comprehensive project management plan including scheduling, resource planning, capacity planning and ensure quality assurance.

• Manage project related tasks to achieve the project objectives on time and within the cost target by strictly enforcing quality, safety and customer satisfaction throughout the entire duration of the project.

• Assure effective project management, smooth and timely communication with all parties involved, in particular with the representatives of the customer.

• Sell variation orders to reach financial objectives.

• Provide regular project management reports for Work In Progress (WIP) review.

• Follow the process oriented Project Management from award until handover including all statutory requirement and deliverables.

• Ensure compliance to Schindler Organizational Norms, policies, procedures and requirement of the processes and quality hold points defined in the work instructions (WI).

• Sign off as defined in ON 17100 for projects, execute all contractual terms to continuously protecting Schindler's financial entitlement.

• Lead the project team and assign adequate authorities and responsibilities.

• Attract, retain and develop employees to meet project needs.

· Determine and define project scope and objectives

· Predict resources needed to reach objectives and manage resources in an effective and efficient manner

· End-to-end project delivery experience

· Track project costs in order to meet budget

· Engage all stakeholders, develop and manage a detailed project schedule and work plan

· Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress including financials

· Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables

· Utilize industry best practices, techniques, and standards throughout entire project execution

· Monitor progress and make adjustments as needed

· Measure project performance to identify areas for improvement

. Knowledgeable in both Software/ Application and Infrastructure

· Must have worked in Agile environment and is hands-on with Jira and Agile methodologies to perform the role of Scrum Master as well.

· Must be able to work as an individual contributor.

. Good Communication and leadership skill

Job Description:-

• Overall responsible for the planning and coordination of project development works from conceptualization, design, construction to completion within established budget, schedule and quality standards
• Co-ordinate and liaise with vendors, partners, support staff and/or the relevant government authorities to achieve project deliverables and for the successful accomplishment of the business goals
• Manage Services Rollout/Deployment – Using professional project management tools and processes as well as defined services rollout/deployment processes
• Engages and coordinates service provider groups and SMEs to plan, coordinate and implementations.
• Complies with project management quality standards for scope, schedule, resource, communication, risk and issue and quality management
• To oversee the implementation of the project quality plan
• Handle multiple projects and work within tight schedules
• To assist in the settlement of the project final accounts at the end of the contract
• Acts as single point of contact for agency customers for transition and transformation services
• Coordinates team resources, resolves conflicts, manages performance, and ensures propositions and plans successfully reflect contract parameters, company’s policy and capability
• Ensure SLA’s are achieved and client expectations are met (or exceeded)
• To build services relationships with clients and rollouts
• Attend client service review meetings; areas covered will include performance reports, customer service improvements, quality and processes
• Informs customers and service desk service on maintenance windows, coordinates scheduling, and resolves conflicts
• Capable of working in an international environment with virtual teams

Job Requirements:

• A degree in Engineering or related;
• 5 years management experience of technical professionals or Project Management experience
• Possess excellent planning and organization, interpersonal and communication, and problem-solving skills
• A good track record in completed MEPCM projects preferable
• Ability to coordinate and lead matrixed and diverse teams & work independently with a high level of initiatives
• Strong professional communications
• Service Delivery Management experience is an added advantage plus
• Understand and adhere to the MEPCM values
• Act in accordance with industry/professional ethics maintaining professionalism at all time
• Contribution and effort is aligned to organizational objectives
• Comply with all company HSE systems and procedures relevant to the role, in accordance with local documented HSE responsibilities and accountabilities. No work-related injuries, illnesses or adverse environmental outcomes due to incorrect or inadequate application of systems or procedures
• Participate in performance development discussions with manager initiating and managing own personal development with all CPD requirements met
• Work co-operatively and collaboratively willingly accepting share of workload and helping others when required
• Other duties as directed

Description:

• Handle full spectrum of project management, lead and manage site staff.

• Create and maintain comprehensive project documentation including project schedules.

• Review project plans and specifications, feedback on the design, scheduling, and cost-saving measures and identify potential construction problems.

• Conduct regular technical / site/coordination meetings to ensure time, cost, and quality targets are fully met.

• Prepare project deficiency lists and monitor projects towards timely completion according to schedule.

• Perform risk management, and enforce site safety standards are in order.

Requirements:

• Diploma or ITE Certificate in Architecture, Civil Engineering, M&E Engineering, Quantity Surveying, or higher qualifications.

• Minimum 3 years of working experience in the related field.

• Familiar with Autocad software.

Planning and co-ordination with main contractor and sub-contractor

- Arrange and co-ordination for fabrication and installation of steel structural

- Arrange and co-ordination of manpower for fabrication and installation

- Preparation Mathod Statement, risk accessment and safe work procedure

- willing to learn & positive mindset

- Please email resume to [email protected]

· Determine and define project scope and objectives

· Predict resources needed to reach objectives and manage resources in an effective and efficient manner

· End-to-end project delivery experience

· Track project costs in order to meet budget

· Engage all stakeholders, develop and manage a detailed project schedule and work plan

· Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress including financials

· Organize the management of contracts with vendors and suppliers by delegating responsibilities and discussing anticipated outcomes.

· Utilize industry best practices, techniques, and standards throughout entire project execution

· Monitor progress and make adjustments as needed

· Assess the performance of the project in order to pinpoint areas that can be improved.

. Knowledgeable in both Software/ Application and Infrastructure

· Must have worked in Agile environment and is hands-on with Jira and Agile methodologies to perform the role of Scrum Master as well.

· Must be able to work as an individual contributor.

. Good Communication and leadership skill

Overview of Restaurant Management Responsibilities

Managing a restaurant involves a multitude of responsibilities aimed at ensuring smooth daily operations, compliance with standards, and financial success. Here’s a detailed breakdown of the key duties and strategies involved in effective restaurant management.

Daily Operations Management

• Overseeing Daily Operations: The restaurant manager is responsible for the overall daily operations, ensuring that everything runs smoothly. This includes managing staff, coordinating service, and maintaining high standards of food quality and customer service
• Compliance with Standards: Ensuring compliance with the restaurant's Standard Operating Procedures (SOPs) is crucial for maintaining operational efficiency and quality. This includes adherence to health and safety regulations as mandated by local authorities such as NEA (National Environment Agency) in Singapore

Financial Management

• Budget Management: The manager must effectively manage the restaurant's budget, including forecasting sales and expenses. This involves creating a detailed budget plan that includes projected sales based on historical data, fixed and variable expenses, and contingency funds for unexpected costs
• Profit & Loss Responsibility: A key aspect of the role is to monitor profit and loss statements closely. The manager should implement cost control measures to ensure profitability while maintaining service quality

Revenue Improvement Strategies

• .Implementing Revenue Strategies: Managers are tasked with developing strategies to improve revenue continually. This may involve menu adjustments, promotional campaigns, or enhancing customer service experiences to attract more patrons
• .Staff Training: Training staff effectively is essential for achieving company objectives in sales, service quality, and overall restaurant appearance. A well-trained team can significantly enhance customer satisfaction and operational efficiency

Customer Service Excellence

• Meeting Customer Expectations: Ensuring that customer needs are met involves providing efficient service and addressing complaints promptly. Managers should engage with customers directly to resolve issues with tact and diplomacy
• Driving Customer Satisfaction: Operational leadership should focus on maximizing customer satisfaction through excellent service delivery and responsiveness to feedback

Team Management

• Managing Staff: A successful manager must effectively lead kitchen and operational staff, including scheduling shifts and overseeing day-to-day activities to achieve both qualitative and quantitative results
• Creating a Positive Work Environment: Fostering a positive culture within the team is crucial for motivation and productivity. This includes regular training sessions, team-building activities, and open communication channels

Administrative Duties

• Handling Administrative Tasks: Managers must also oversee various administrative functions such as managing the POS system, preparing daily and monthly reports, conducting stock takes, and ordering supplies from vendors
• Inventory Management: Keeping track of inventory levels is vital for ensuring that the restaurant operates smoothly without interruptions due to stock shortages or excess waste