COMPANY DESCRIPTION

Montfort Care is a vibrant workplace with a supportive culture where collaboration and camaraderie thrive. Our teams are highly cooperative, and colleagues genuinely care for each other. We celebrate diversity and innovation, united by our three core values: Dare to be Different, Teamwork, and CHIONG!

Expect a dynamic and fast-paced environment, as we are in an exciting phase of growth. Success here requires adaptability, agility, and the ability to navigate complexity. Our people stay with us because they find a strong sense of purpose and community, enjoying the opportunity to make a tangible difference in people's lives.

We offer a flexible work environment that values the importance of personal and professional growth. With plenty of opportunities for continuous learning and development, Montfort Care is an ideal place for those who want to grow their careers while contributing to meaningful change.

Join us to be part of an amazing team that's dedicated to making a difference and having fun while doing that!

RESPONSIBILITIES

The Programme Executive primarily implements initiatives and development plans that are congruent with the organisation's goals and the needs of the community.

Programme Implementation

1. Establish links and partnerships with relevant agencies to determine programme requirements and relevance
2. Identify upcoming trends affecting programme's success
3. Follow best practices and new methodologies aimed at enhancing programme impact
4. Follow service framework for programme work plans, resource requirement and budgeting
5. Follow procedures for programmes pertaining to community service
6. Plan and collaborate with other organisations to achieve programme's goals
7. Support Reporting Officer in reviewing the alignment of programme to centre objectives
8. Support Reporting Officer in reviewing effectiveness of programmes

Community Work

1. Implement community outreach event/ Coordinate Roadshows
2. Deliver social work programmes to meet the targeted needs
3. Gather relevant information from different sources
4. Link up of community resources
5. Support the team in rendering services to the community, e.g. home visit, medical escort and others

Volunteer Management

1. Communicate appropriate programme objectives to volunteers as required
2. Provide guidance to volunteers on executing effective programmes
3. Develop growing team of volunteers to support various programmes
4. Network and build relationships with potential partners that have many volunteers
5. Identify and retain committed volunteers

Compliance

1. Consolidate status of KPIs periodically
2. Ensure expenditure is within the budget
3. Ensure KPIs will be met within the timeline as per funding agencies' requirement
4. Support Reporting Officer in preparing monthly/ quarterly/ yearly reports by preparing the relevant and required information

Ad-hoc Duties

1. Provide any other support as assigned/required

Possess Degree in any discipline from an accredited institution

RELEVANT EXPERIENCE:

• Prior experience in events or programmes design, planning and implementation will be an advantage
• Working knowledge of social service practices will be an advantage
• Fresh graduates are welcome to apply

COMPETENCIES:

• People-oriented, good interpersonal and relation building skills
• Excellent communication and written skills for report and proposal writing
• Analytical & problem-solving skills
• Committed and can-do attitude
• Team Player

*Only shortlisted candidates will be notified.

Job Description:

• manage day-to-day technical operations, including attending daily toolbox meetings, compliance with WSHA.

• respond to emergency fault calls during office hours/standby duties after office hours in rotating duty roster and ensure timely rectification of issues.

• liase with users and authority to prepare and submit detailed work proposals for job requests.

• prepare costing, condition assessment, and proposal for maintenance works.

• responsible for inventory record, drawings, documentations and defect liability period registers.

• compile and maintain service reports, licenses/certificates on site.

• prepare and submit certificate of completion for maintenance works and services monthly, and prepare monthly claims.

• supervise and follow up with sub-contractors to carry out corrective maintenance/adhoc works and to rectify defects reported by quality control/auality, assurance, auditor/users.

• check and certify works done by sub-contractors.

• perform any other technical tasks as and when required.

Job Description:

• manage day-to-day technical operations, including attending daily toolbox meetings, compliance with WSHA.

• respond to emergency fault calls during office hours/standby duties after office hours in rotating duty roster and ensure timely rectification of issues.

• liase with users and authority to prepare and submit detailed work proposals for job requests.

• prepare costing, condition assessment, and proposal for maintenance works.

• responsible for inventory record, drawings, documentations and defect liability period registers.

• compile and maintain service reports, licenses/certificates on site.

• prepare and submit certificate of completion for maintenance works and services monthly, and prepare monthly claims.

• supervise and follow up with sub-contractors to carry out corrective maintenance/adhoc works and to rectify defects reported by quality control/auality, assurance, auditor/users.

• check and certify works done by sub-contractors.

• perform any other technical tasks as and when required.

- Responsible for Full Set accounting. (AP, AR & GL)
- Corporate Tax computations.
- Handle and maintain a spectrum of accounting functions using MYOB.
- Monthly Payroll, CPF submission, and staff claims.
- Follow-up customer outstanding.
- Cashflow management and perform bank statement reconciliation.
- Perform accurate data entry to the account system.
- Ensure compliance with relevant accounting standards and regulations.
- Housekeeping and filing of finance documents.
- In charge of stock inventories and resolve if there any discrepancies.
- Perform month-end closing for the financial report within the timeline.
- Handle Human Resources functions.
- Any ad-hoc tasks will be assigned from time to time.

Job Responsibilities:

1. Draft, review, and archive various contracts, ensuring accuracy, compliance, and adherence to legal standards.
2. Develop high-quality promotional content for projects, support marketing campaigns, and enhance brand recognition and market influence.
3. Gather, verify, and organize client project information, ensuring completeness, accuracy, and timely submission of required documentation.
4. Assist sales managers with project-related tasks, prepare essential documents and materials, and streamline operational efficiency.
5. Monitor project progress, maintain client relationships, enhance customer satisfaction, and ensure superior after-sales service delivery.

Job Requirements:

1. Associate degree or higher, with a preference for candidates from relevant academic disciplines.
2. A minimum of 1 year of relevant professional experience; candidates with a background in business assistance or copywriting will be prioritized.
3. Demonstrate humility, professionalism, and strong interpersonal skills, with a natural ability to build rapport and foster teamwork.
4. Possess excellent bilingual (Chinese and English) communication and writing abilities, with proficiency in handling dual-language documentation.

Senior Marketing Communications and Partnerships Executive

Job Description

The potential candidate will support Unlocking ADHD’s (UA) efforts to enhance brand awareness, create impactful content, and drive strategic partnerships. The role also includes planning and executing events to support the organization’s mission and amplify its reach. This position combines expertise in marketing, communications, partnerships, and event management to achieve organizational goals.

Key Responsibilities

Corporate Communications

• Develop and implement a corporate communications strategy to strengthen UA’s brand and reputation.
• Create and manage corporate materials, including annual reports, social impact reports, press releases, speeches, and presentations.
• Write and edit thought leadership articles, interviews, and story pitches to position UA as a leading advocate for ADHD awareness and support.
• Serve as the primary contact for media and external communication, ensuring consistent and professional representation of UA.

Marketing and Digital Strategy

• Develop and execute SEO and SEM strategies to increase UA’s digital visibility and engagement.
• Design and manage Email Direct Marketing (EDM) campaigns to engage donors, volunteers, and service users.
• Create and implement a social media marketing strategy, including content creation, scheduling, and analytics tracking.
• Utilize data analytics to monitor campaign performance and refine strategies.
• Build and maintain a content library and editorial calendar in collaboration with internal teams.

Event Planning and Management

• Plan and execute events such as awareness campaigns, fundraising events, workshops, and community engagement activities.
• Oversee end-to-end event logistics, including vendor management, budget planning, and post-event evaluations.
• Coordinate with internal teams and external partners to ensure the success of events and campaigns.
• Develop event marketing strategies, including promotional materials and outreach plans to maximize participation and visibility.
• Leverage events to build UA’s brand and foster meaningful connections with stakeholders.

Content Development

• Produce high-quality, engaging content, including newsletters, videos, visual images, and promotional materials.
• Develop impactful corporate presentations, brochures, and other marketing collateral.
• Highlight UA’s impact through storytelling content, emphasizing its value to the ADHD community.
• Redesign and refresh existing materials to meet the needs of diverse audiences.

Qualifications

• Degree in Mass Communications, Marketing, Public Relations, Events Management, or a related field.
• 4-6 years of experience in corporate communications, marketing, and event planning.
• Proven success in planning and managing events, including vendor coordination and budgeting.
• Demonstrated expertise in digital marketing, including SEO, SEM, and analytics.
• Active on social media with a track record of driving engagement
• Strong writing, editing, and storytelling skills, with experience creating content for various audiences and platforms.
• Excellent relationship-building and interpersonal skills to engage internal and external stakeholders.
• Strong project management skills, with the ability to manage multiple priorities and deadlines.

Preferred Skills

• Experience in the non-profit or social impact sector.
• Familiarity with grant writing, sponsorship proposals, and event fundraising.
• Knowledge of ADHD-related topics or experience working with neurodiverse communities.
• Proficiency in CRM management and email marketing tools (e.g., Google Ads, Meta Business suite, Mailchimp, Canva, etc).
• Public speaking skills would be a bonus.

Interested candidates please write a cover letter to H[email protected] by 15 Jan 2025

Our esteemed client, an established MNC, is searching for a Logistics Executive:

Job Responsibilities:

• Coordinate shipments with transportation providers, freight forwarders, and third-party logistics partners to ensure high-quality, timely delivery.
• Communicate effectively with internal and external stakeholders to secure timely deliveries and achieve operational KPIs.
• Provide regular status updates on domestic and international shipments to support internal teams and external customers.
• Collaborate with finance, business partners, freight forwarders, and third-party logistics providers for accurate shipment arrangements, documentation, cargo release, and final deliveries.
• Work closely with freight and ocean forwarders to schedule shipments, track status, and ensure timely delivery.
• Collect, analyze, and report logistics data; collaborate with stakeholders to improve metrics and KPIs for efficient logistics management.
• Conduct monthly analyses of shipping data and present findings to management for informed decision-making.
• Perform trend analysis to identify needed corrective actions and drive implementation of improvements based on findings.
• Participate in initiatives aimed at enhancing daily logistics operations.
• Manage the freight bidding process by preparing RFQs, analyzing bids from carriers/providers, negotiating rates, and selecting cost-effective transportation solutions.
• Lead logistics project activities through Business Process Reengineering (BPR) initiatives to achieve organizational goals in collaboration with logistics project teams.
• Facilitate collaborative logistics activities by coordinating meetings among regional factories to promote information sharing, process improvement, and innovation.
• Drive a culture of continuous improvement in logistics practices across factory locations in Asia while encouraging creativity.
• Ensure accuracy of product HS Codes and tariff descriptions by referencing Japan's HS codes; collaborate with Sales and Regional management for updates or changes.
• Monitor compliance with regulatory requirements related to shipping practices.

Job Requirements:

• Min Diploma or degree in Logistics, Supply Chain Management, or a related field.
• Min 2-3 years in logistics or supply chain, ideally within the manufacturing sector.
• Ability to analyze logistics data for informed decision-making.
• Experience in negotiating rates with carriers and service providers.
• Knowledge of Excel, PowerPoint, and Word is required.
• Knowledge of DX/BPR/RPA Systems: Familiarity with these systems is advantageous.
• Understanding of Regulatory Requirements: Knowledge of customs regulations, shipping laws, and compliance standards relevant to logistics.

Additional Information:

• Salary: Up to SGD 4,300 +AWS +VB (Around 2 Months)
• Working Location: North

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

[email protected]

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)

Job Responsibilities:

1. Responsible for the drafting, review and filing of various contracts to ensure the accuracy and compliance of contract contents.
2. Write high-quality project promotion copy, assist in marketing activities, and enhance brand awareness and influence.
3. Collect customer project information, ensure the information is complete and accurate, and submit the required information in a timely manner.
4. Support sales managers to complete project-related work, prepare required information and documents, and improve work efficiency.
5. Regularly follow up on customer project progress, maintain customer relationships, improve customer satisfaction, and ensure the quality of after-sales service.



Job requirements:

1. College degree or above, related majors are preferred.
2. At least 1 year of relevant work experience. Applicants with business assistant or copywriting experience are preferred.
3. Be humble and polite, have strong affinity, and have good interpersonal communication skills and teamwork spirit.
4. Have good communication and writing skills in Chinese and English, and be able to handle bilingual documents.

RESPONSIBILITIES

• The role involves planning, coordinating, and implementing standards development projects under the national standardization programme administered by Enterprise Singapore.
• Provide secretariat support to the Technical Committees and Working Groups. This includes preparation of agendas, meeting minutes, report compilation, drafting of standards, etc.
• Engage and coordinate with the industry, academia, and government organizations to facilitate the development, promotion, and review of Singapore Standards and Technical References.
• Organizing key standard launches events and other outreach events.
• Collaborate with key stakeholders to identify, develop, and launch new standards. This includes conducting consultations and ensuring that standards are aligned with industry needs.
• Assist in the industry and technical research for the development of new/review of standards. Conduct verification studies to identify users of the standards.
• Handle inquiries regarding standards in your area of responsibility, ensuring prompt and accurate responses to stakeholders.

Requirements

• Minimum Diploma qualification in quality and safety / Fresh graduate are welcome to apply
• Preferably with at least three (3) years of relevant work experience in safety or manufacturing related field
• Preferably with secretariat experience
• Min. 3 years of experience in quality, safety or manufacturing industry is advantageous
• Results-oriented and able to manage and execute projects in a team and independently.
• Possess good interpersonal skills and work well with various stakeholders
• Good writing and communication skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and other productivity tools

Role

The Operations Executive/Senior Executive is responsible for managing the day-to-day operations of the home personal care service provided to clients. This includes ensuring the efficient delivery of high-quality care, compliance with regulatory standards, and effective coordination of community caregivers, resources, and client needs. The role demands strong organisational skills to ensure smooth operations, community caregivers’ performance, and client satisfaction.

Key Responsibilities

Operational Management

- Oversee the smooth running of home personal care operations, ensuring that services meet both CWA standards and client expectations.

- Coordinate schedules for caregivers and other personnel to meet client needs, ensuring adequate staffing levels.

- Monitor and track daily service delivery, ensure timely visits and adherence to care plans.

- Maintain proper documentation of client care, community caregivers’ schedules, and service records.

Staff Management and Coordination

- Supervise and support community caregivers, ensuring they adhere to CWA policies and provide high-quality care.

- Coordinate training sessions, ensuring community caregivers are fully trained and prepared to meet client needs.

Recruitment & Onboarding

- Assist in the recruitment process, onboarding, and orientation of new community caregivers, including candidate screening.

Service Quality Management and Compliance

- Ensure that all home personal care services are delivered in compliance with relevant healthcare regulations / standards, and CWA policies.

- Review of SOP(s) regularly to ensure accuracy and relevance, making necessary updates as required.

Client Relationship Management

- Act as the primary point of contact for clients, families, and community caregivers, addressing concerns, feedback, and inquiries promptly.

- Proactively identify opportunities to improve service delivery and enhance client satisfaction.

Administration Support

- Assist with filing documents, maintaining accurate records, and organising client and family caregiver data in both digital and physical formats.

- Manage Case Management System (CMS) for home personal care service.

- Timesheet Management: Ensure the timely collation and submission of caregiver timesheets for payroll processing, resolving discrepancies where necessary

- Payment Collection: Assist with collection of cash payments from clients, requiring individual to liaise with clients on their payment or arrange with them on payment methods.

Other Duties

- Project Management: Participate in department initiatives and projects aimed at improving operational efficiency, caregiver performance, and client satisfaction

- Any duties that may be assigned from time to time

Requirements:

- Degree in Business Administration, Healthcare Management or related field.

- Minimum 1-2 years of experience in a community health or home care setting and understanding of home care services.

- Strong communication skills in English and Mandarin, with the ability to liaise with clients, caregivers, and other departments effectively

- Able to manage multiple tasks and responsibilities simultaneously

- Quick to adapt to changes

- Proficient in Microsoft Office 365 and other office management tools

- A caring attitude with a desire to make a positive impact in the lives of elderly, disabled, or ill individuals

Working Location: Metropolis Tower 1

Working Hours: 8.30am to 5.45pm or 9.00am to 6.15pm

Basic Salary: S$2,800 to $3,200 per month

Entitled for 1-month AWS for every 12 continuous months of services

What’s the role?

You will work with the HR Manager in the following areas:

• Liaise with clients on their recruitment needs and conduct requirements gathering before commencing the end-to-end recruitment processes.
• Assist with offer and Contract management on Cost proposal
• On-Boarding process.
• Update new employee’s data into the HR Management System and Payroll processes.
• Monitor employee’s contract period and follow-up with employee’s manager on review of contract renewal and salary increase.
• Serve as the 1st point of contact for employee relations, addressing issues, resolving conflicts,
• Submit the new hires’ details to the company’s insurer for medical insurance coverage.
• Handle exit management processes of out-going (resignation or end-of-contract) employees.
• Carry out any other ad-hoc duties as assigned by the HR Manager or General Manager.

What You Will Have:

• Diploma in HR Management, Business Administration / Management or its equivalent.
• Minimum 2-3 years HR experience as a generalist. However, matured and mid-career conversion candidates are welcome.
• Must have good knowledge of Singapore Employment Act as well as other labour laws.
• Must have strong computer literacy.
• Possess good customer service and strong relationship-building skills
• Good communication and interpersonal skills.
• Meticulous, highly organized and a team player.
• Legal authorized to work in Singapore without work/employment visa sponsorship requirement.
• Have passed (CEI) KAH would be an added advantage

Roles & Responsibilities;

Ø Ensuring promptness, freshness, and quality of dishes.

Ø Coordinating cooks' tasks.

Ø Implementing hygiene policies and examining equipment for cleanliness.

Ø Designing new recipes, planning menus, and selecting plate presentations.

Ø A thorough knowledge of all aspects of the operations of a kitchen

Ø To be able to plan and delegate job tasks to the junior staff

Ø To be able to mentor and coach junior chefs

Ø Primarily to plan and direct food preparations

Ø Reviewing staffing levels to meet service, operational, and financial objectives.

Ø Hiring and training kitchen staff, such as cooks, food preparation workers, and dishwashers.

Ø Performing administrative tasks, taking stock of food and equipment supplies, and doing purchase orders.

Ø Setting and monitoring performance standards for staff.

To prepare all the bellow recipes

Break Fast:

• Idly, Dosa (All Types), Poori with Aloo Pongal, Chapathi, Upma, Aloo paratha, Kichadi (All Types), Egg (All Types), Sambar
• Different Types of Chutneys (Tomato, Coconut, Onion, Green Chutney)
• Different Types of Masalas (Channa, Green Peas, Black Eye Beans)
• Different Types of Kurumas (Mix Veg, AlooGobi, Navarathna)

Vegetarians:

• Different Types of Sambars (Onion Sambar, Kadamba Sambar, Grinded Sambar)
• Karak Kozhambu,Puzhi Kozhambu,Dahi Curry,Vathal Kozhambu
• Different Types of Rasams (Pepper Rasam, Jeera Rasam, Lemon Rasam, Garlic Rasam, Tomato Rasam)
• Different Types of Poriyals(Cabbaage,Beetroot,Carrot,Beans,Ladies Finger, Potato)
• Different Types of Veg(Pumpkins, Snack Guard, Spinach,Kadai veg,Chettinadu Masala,Avail,
• Different types of Rices(Tomato,Lemon,Tamarind,Corinder,Sambar Rice,Curdrice,Ghee Rice)
• North Indian Dishes(Palak paneer, Paneer Butter Masala,Kadai Paneer,)
• Chinese (Fried Rice,Noodles)
• Pickles-Garlic, Mix Veg, Ginger,Lemon,Tomato,Mango.

Non-Vegetarians:

• Fish:Fish Curry,Fry,Tawa Fish,Kearala Fish Curry,Fish Kozhambu(Tamilnadu),
• Chicken:Chicken Curry,Chick Fry, Butter Chicken,Chicken loly pop,Chicken Chetinadu,Peper Chicken,chicken Kadai,Garlic Chicken,Chicken Kuruma,Palak Chicken,Chicken Dry
• Mutton:Mutton Masala,Pepper Mutton, Mutton Curry,Mutton kuruma,Mutton Kadai)

Sea Foods:

• Prawns Masala,Prawns Fry, Crab Masala,Crab curry,Dry Fish Curry

Chinees:

• Chicken-65, Chilli Chicken, Chicken Fried Rice, Chicken Noodles, .

Biriyani:

• (Veg Biriyani,Veg Pulao,Gr.Peas Pulao,Mushroom Pulao,Kasmiri Pulao,Chicken Biriyani,Chicken Fry Biriyani,Hydrabad Biriyani,Mutton Biriyani,Fish Biriyani,Prawns Biriyani)

Snacks

• Samosa,Cutlet,Channa Pattura,Types of Vada,Types of Pakkoda,Bonda,Bajji,

Soup:

• Tomato Soup,Veg Clear Soup,Cream of Veg Soup,Chicken Clear Soup,Cream of Chicken Soup,Sweet Corn Chick Soup,SweetCorn Veg Soup,Egg Soup,Mushroom
• Soup,Spinach soup,Mulaguthani Soup,

Sweets:

• (Laddu,Club Jamun,Keasari,Different Types of Payasams,Sweet pongal)
• Paal Payasam, Banana Pongal, Paysaam, Mysore Pak or Rava Laddoo
• Rava Kesari Recipe, Kaju Mysore Pak
• Carrot and Cashew Payassam, Chana Dal and Coconut Laddu,
• Coconut Milk and Rose Custard, Rice Kheer

Tandoori:

• Types of Naans, Rooti, Tandoori Chicken, Chicken Kabab, Veg Kabab, Chicken Tikka, Paneer Tikka,

Salads:

• All Types of Salads

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nurturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nurturing our students as a whole.

We have an exciting career opportunity for the position of Admissions Executive and invite talented individuals to join us in our mission.

Responsibilities:

• Analyze the applications of prospective students (local and aboard) based on admission policies.
• Responsible for all students’ status on their Student Pass application, appeal, issuance, costs incurred etc.
• Responsible for all Agent application, renewal and update of agent list as required under Skillfuture Guidance Documents.
• Familiar with Immigration Checkpoints & Authority ("ICA") for application cases and handle the creation of SOLAR+ accounts.
• Provide support to recruitment team on preparation of admission documents and hosting student enquiries online and on-site.
• Participate in all student recruitment events, open houses, school fairs, information sessions, exhibitions, school visits and off-campus events.
• Maintain a database of student information, student feedbacks in order to generate student reports whenever required.
• Provide administrative support as assigned by the Admissions Manager, and Director of Student Recruitment & Admissions.

Requirements:

• Diploma or Bachelor degree qualification in Business Administration or related field.
• 2 years of relevant working experience in a private education institution.
• Highly organised, meticulous, able to prioritise and multitask.
• Ability to handle confidential information with discretion.
• Ability to be operationally hands-on, proactive mindset, and committed to delivering results within stipulated timelines.

Substantial background in working with Indian Tandoor and preparing delicious Curries

o Specialty dishes include Tandoori Chicken, Butter Chicken, Kebabs and Indo Chinese dishes

o Familiar with Indian culinary cooking methods, products and techniques

o Strong background in indian influenced practices utilized in the culture and cuisine

o Knowledge of Indian spices and cooking tools.

o A multi-skilled Chef with good all-round food preparation and catering expertise.

o Capable with a track record of dealing with all kitchen, canteen and culinary related issues.

o A proven ability to react in areas that require immediate attention and ensuring that all food is always presented to the highest possible standards.

o Ambitious and seeking to continually broaden knowledge of food, cutting edge cuisine, and overall event presentation.

o Ensure that the food meets the quality standards as determined by the management

o Plan, direct and execute food preparation and cooking

o Planning and management of event as per client requirement and to budget

Key Objective

The Executive, Consumer Relations (CROs) of the Consumers Association of Singapore (CASE) are the first point of contact for consumers who seek advice and/or redress for their contractual disputes with businesses. CROs require relevant skills and acumen to handle a wide variety of consumer to business disputes and to assist parties in negotiating an amicable settlement. Consumers may either lodge their disputes online or schedule an appointment to meet the CROs in person.

Core Responsibilities:

Consultation Service

• Review the complaints submitted by consumers, dealing directly with them over the telephone, email, through face to face and online channels.
• Review the contractual documents and provide advice to consumers on their contractual rights, and options to seek redress.

Dispute Resolution

• Handle the disputes, dealing directly with consumers and businesses over the telephone, email, through face to face and online channels.
• Gather, collate and organise relevant documentation.
• Seek to achieve an amicable resolution for both parties through negotiation and mediation sessions in a timely manner.
• Ensure proper filing and prompt closure of all complaints.

Other Roles

• Perform other ad-hoc duties assigned which may include: -
• Generation of statistics and reports.
• Review and analysis of complaint trends and figures.
• Coordination of mediation sessions.
• May be assigned to call centre duties.
• Support and participate in CASE projects and initiatives.
• Other projects and duties as assigned by Management.

Knowledge, Skills & Ability

• Diploma or Degree from a recognized tertiary institution. Law related courses will be an advantage.
• Possess strong communication, diplomacy and negotiation skills. Ability to speak more than one language is preferred.
• Possess strong writing skills.
• Possess sound judgement, analytical thinking and problem-solving skills.
• Meticulous, well-organized and able to handle pressure effectively.
• Keen interest and/or experience in dispute resolution and fair business practices will be an advantage.
• Competence and experience in Microsoft Office, especially Microsoft Excel (Pivot table) will be an advantage.

This role offers a unique opportunity to blend traditional executive support with a strategic planning focus, contributing to the organization’s long-term goals and decision-making process. You will be supporting the conducting of research, analysing data, and providing valuable insights to the Senior Leadership team to facilitate strategic planning and business growth.

Responsibilities:

Administrative Support

• Administrative support to Top management, including but not limited to calendar management, meetings (internal/external) coordination, travel arrangements, expense claims.
• Manage sensitive and confidential information with discretion
• Plan day-to-day schedule in an efficient and error-free manner
• Organize, plan and coordinate management events and meetings.
• Collaborate with key management team across divisions and countries to ensure alignment of initiatives and communications
• Provide divisional administrative support relating to general administration, organizational changes and business continuity.

Strategic Support

• Support the Senior Leadership team in the organization’s strategic planning, transformation and change management initiatives.
• Conduct research to identify trends, opportunities and risks that impact the organization’s strategic goals.
• Analyse relevant data sets extract meaningful insights to support strategic initiatives and decision-making processes.
• Keep abreast of current affairs, economic & industry trends, market dynamics, and emerging technologies that may impact the organization’s strategic direction
• Preparation of reports/presentation materials

Requirements:

• Bachelor’s degree in any discipline.
• Minimum 3-5 years of relevant working experience
• Excellent communication skills, with the ability to present complex information in a clear and concise manner
• Professional C-level (& secretaries) communication skills across Asia regional countries
• Strong proficiency in MS Office Suite and Dala Analysis tools.
• Meeting convention and event organization skills
• Strategic thinker with strong business mindset
• Discreet and ability to handle confidential information
• Fast worker and street-smart in problem solving
• Possess good initiative and pleasant disposition
• Exceptional organizational and multi-taking abilities
• Adaptable and with ability to work in ambiguous and fast-paced environment.
• Positive learning attitude, a strong team player
• Self-driven & fast learner
• Good time management and ability to prioritize tasks
• Experience working in a regional office preferred
• Proficiency in Japanese (read, converse and write) would be an added advantage as this position will need to liaise with Japan HQ on a frequent basis, on matters which may include but not limited to day to day matter, translation of document from Japanese to English (vice versa).