Working hours: Mon-Fri 830am - 6pm
Location: Outram Road
Basic + AWS + Performance bonus
Responsibilities
Fundraising & Donor Engagment
- Support the management of donor relationships, including the set-up of structured donor engagement processes and maintaining of donor databases.
- Provide administrative support for fundraising activities, including the planning and execution of fundraising campaigns such as charity carnivals, flag days, charity dinners, online campaigns and other fundraising events, as well as preparation of donor letters and campaign promotional materials.
- Assist in the establishment and adherence with guidelines for donations, manage the protocols on fundraising based on statutory requirements and performing compliance screenings.
- Support the maintenance of donor databases, ensuring accurate and up-to-date records, including working with Vendors for enhancements on any system.
- Process donations received and work with internal stakeholders in the administration of donations and ensuring compliance with charity governance and regulatory requirements.
- Prepare Management Reports to evaluate effectiveness of fundraising campaigns or impact of donations. Ensure timely submissions of reports to Program Sponsors.
- Work with Marcomms team to develop marketing and publicity materials to support fundraising initiatives and to promote YWCA’s outreach events.
Membership Relations
- Manage the membership lifecycle including recruitment, onboarding and renewals of membership.
- Serve as the primary point of contact for members to continuously improve member experience.
- Manage communication with members, review membership applications and maintain the accuracy of the membership database
- Enhance member benefits and services that add value to the membership experience.
Requirements
- Minimum 2 years of experience in managing memberships, donations or fundraising, or other equivalent role in support events administration.
- Good Microsoft Office (Word, Excel, PowerPoint).
- Strong aesthetic and communication, including knowledge of online design tools to develop publicity materials.
- Able to work in evenings / weekends to support fundraising / membership events.
- Good verbal and written communication skills.
- Strong stakeholder management skills and confidence in engaging at all levels.
- Well organised and meticulous.
- Strong time management skills and ability to manage concurrent tasks effectively.
- Confidence in handling databases and generating reports.
- Hands-on and possess high initiative in following through.
- Strong team player who is able to self-direct her work independently.
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