Account Specialist

The Singapore National Employers Federation (SNEF) is an employers' organisation in Singapore. It serves as a national trade union for employers and represents the interests of businesses in Singapore. SNEF plays a crucial role in promoting good employment practices, providing industrial relations services, and advocating for the interests of employers in various sectors.

The Membership & Corporate Relations (MCR) actively promote and engage SNEF members and employers at large. We are expanding and are looking for Executives/ Senior Executives who are passionate to work with C suite and HR leaders to promote good employment practices and advocate the interests of employers.

Responsibilities

• Research and establish contacts with new companies to broaden SNEF network and membership base.
• Recruit and grow SNEF membership based on targets.
• Plan and cultivate strong relationship with existing members by planning and executing programmes and events.
• Create awareness on SNEF’s services through events and collaborations with internal and external stakeholders.
• Prepare and manage membership reports and database.
• Take on project and task as assigned by the reporting officer.

Requirements:

• Minimum Diploma in Business Management or any equivalent field
• Knowledge in Customer Relationship Management (CRM) will be an advantage
• Excellent communication skills and inter-personal skills
• Self-motivated and driven, disciplined, target driven, versatile and able to adapt to changes

By submitting your resume, you have given SNEF consent to collect data which will be used for the assessment and evaluation of your suitability for employment within the organisation.

• Position: Audit Partner
• Working Hours: 9am - 5:30pm
• Working Days: Monday – Friday
• Basic Salary Range: $10k - $15k (Depends on Experience)
• Location: International Plaza (Tanjong Pagar MRT)

The Audit Partner will oversee our teams in Singapore, Malaysia, and Vietnam, managing a clientele that includes many established MNCs and listed companies, both locally and internationally.

Responsibilities:

Oversee full spectrum of assurance client portfolio, The ideal candidate is single minded in their pursuit of ensuring compliance, ethical and achieves this goal through optimizing reporting procedures and driving the successful function of the audit team.

• Manage a portfolio of assurance clients , developing new client relationship to ensure business growth.
• Responsible for audit engagements’ quality is in compliance with professional standards and requirements, delivery, and budget including control of billings and payment collection.
• Performance other non-audit assignment such as - IPO, financial due diligent, valuation, etc.
• Possesses and conformance with up-to-date technical knowledge on auditing, IT and accounting.
• Coach and develop people by sharing knowledge with team members and helping team members attain experiences that cultivate technical competences.
• Actively impart technical skills to team members through on-the-job training (OJT), constant check on performance of the team and tries to resolve any discrepancies, if any.
• Manage multiple engagements concurrently with various teams to efficiently meet client deadlines.
• Ensure that auditing functions are completed in a professional manner and on the given time.
• Collaborate and communicate with the respective partners on client issue resolution and make recommendation for any legal, regulatory, and accounting issues that arise during an audit engagement.
• Conduct internal training for assurance and other departments on SSA, SSQM and FRS when required.

Requirements:

• Must possess a Practice Certificate and be registered as a Public Accountant with ACRA (Accounting and Corporate Regulatory Authority).
• Must hold the Chartered Accountant (CA Singapore) designation and be a member of the Institute of Singapore Chartered Accountants (ISCA).
• Proven track record in auditing Singapore-listed companies, demonstrating deep knowledge of relevant regulations and standards.

#SCR-carson-cheong

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279

- liaise with clients/potential clients for account opening

- maintain existing account and weekly updates into customer relations system

- advise clients on monthly promotions

- sourcing of new clients

- sourcing of new projects for the company

- providing weekly updates to general manager on customer status

About the Restaurant

A new and upcoming fine dining Chinese restaurant concept helmed by award-winning Chef.

Crafting unique flavours elevated with quality handpicked ingredients to reinvent classic dishes with a twist, we aim to provide a one-of-a-kind dining experience for our guests through high-end hospitality standards and a feast for the senses. Perfect for intimate gatherings, business meetings or events, the restaurant encompasses a mix of seating options suitable for every occasion.

This position will report to the Restaurant Manager / Assistant Restaurant Manager

The working location is within walking distance from Bras Basah MRT station and City Hall MRT station

Job Responsibilities:

• Create a welcoming and pleasant atmosphere for guests, ensure smooth seating arrangements, and provide excellent customer service
• Process payments, handle cash transactions with precision, and utilize the Point of Sale (POS) system efficiently
• Enhance the overall dining experience for customers by being a friendly and organized presence at the front of the restaurant
• Make reservations via phone or email and promptly respond to guest inquiries
• Demonstrate in-depth knowledge of the restaurant menu and products to provide excellent service
• Maintain guest profiles and history, noting special occasions and requests
• Escort guests to their table and provide recommendation and information proactively
• Upsell special promotions and events to guests
• Adhere to the compliance of sanitation and safety regulations

Job Requirements:

• 1 year of relevant experience
• Well-groomed, clean, and professional appearance
• strong customer service skills with a passion for creating memorable experiences
• Comfortable with flexible work hours including shifts, split shifts, weekends, and public holidays

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 4+5 years contract
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

• Position: Audit Partner
• Working Hours: 9am - 5:30pm
• Working Days: Monday – Friday
• Basic Salary Range: $10k - $15k (Depends on Experience)
• Location: International Plaza (Tanjong Pagar MRT)

The Audit Partner will oversee our teams in Singapore, Malaysia, and Vietnam, managing a clientele that includes many established MNCs and listed companies, both locally and internationally.

Responsibilities:

Oversee full spectrum of assurance client portfolio, The ideal candidate is single minded in their pursuit of ensuring compliance, ethical and achieves this goal through optimizing reporting procedures and driving the successful function of the audit team.

• Manage a portfolio of assurance clients , developing new client relationship to ensure business growth.
• Responsible for audit engagements’ quality is in compliance with professional standards and requirements, delivery, and budget including control of billings and payment collection.
• Performance other non-audit assignment such as - IPO, financial due diligent, valuation, etc.
• Possesses and conformance with up-to-date technical knowledge on auditing, IT and accounting.
• Coach and develop people by sharing knowledge with team members and helping team members attain experiences that cultivate technical competences.
• Actively impart technical skills to team members through on-the-job training (OJT), constant check on performance of the team and tries to resolve any discrepancies, if any.
• Manage multiple engagements concurrently with various teams to efficiently meet client deadlines.
• Ensure that auditing functions are completed in a professional manner and on the given time.
• Collaborate and communicate with the respective partners on client issue resolution and make recommendation for any legal, regulatory, and accounting issues that arise during an audit engagement.
• Conduct internal training for assurance and other departments on SSA, SSQM and FRS when required.

Requirements:

• Must possess a Practice Certificate and be registered as a Public Accountant with ACRA (Accounting and Corporate Regulatory Authority).
• Must hold the Chartered Accountant (CA Singapore) designation and be a member of the Institute of Singapore Chartered Accountants (ISCA).
• Proven track record in auditing Singapore-listed companies, demonstrating deep knowledge of relevant regulations and standards.

#SCR-carson-cheong

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279

Job Summary:

Actively drive the department new member acquisition, retention and management of existing portfolio, including but not limited to the development and execution of sales and acquisition strategies, membership induction, as well as enquiries and feedback management. The personnel will need coordinate functions and activities with departmental heads, other executives and liaise with Head Office officials as required.

Main Duties and Key Responsibilities:

• Achieve sales targets and exceed revenue growth target.
• Source, prospect and on-board new members.
• Source, build and develop new sources of referral.
• Participate in the formulation and implementation of membership acquisition strategy
• Develop lead generation strategies and maintain a lead management system.
• Conduct sales activities, presentation and club tours for prospective members.
• Keep abreast of the market trends and behavior to uncover new business and sales opportunities.
• Build and maintain brand awareness.
• Develop, cultivate and maintain relationship with existing members through regular communication.
• Assist in coordinating and participating in membership events.
• Members’ management from enquiries and feedback.
• To work with Membership Admin team to ensure smooth application process and pleasant on-boarding journey.
• Provide accurate and timely sales planning, tracking and monitoring to achieve budgeted goals to Membership Director and General Manager.

Requirements:

• Diploma/ Degree holder.
• Minimum 2 years of direct sales experience, or 3 years in a similar capacity in luxury hotels, major airlines, membership clubs, and banks with good track records.
• Successful record of achieving positive results in an organization that measures and rewards individual performance.
• Result oriented in order to achieve the target.
• Wide network of contacts.
• Good communication skill.
• Must be proactive, meticulous and able to work independently.
• Independent and team player at the same time.
• Computer literate.

• Location: Paragon, Orchard Road
• Working Days: 5-day, must be able to work retail hours, roster rotation (includes PH, weekends)
• Working Hours: 10.45am – 9pm
• Salary: Up to $3,000

Job Description:

Responsibilities:

As a sales executive, it is key that you build long term relationships with customers. You are expected to familiarize yourself with the products so as to easily recommend based on the customer’s needs and preferences. You will have to work hand in hand with your sales team and boutique manager to achieve sales targets. You will also be required to perform cashiering duties and follow-up with customers on after sales services. Your duties will include negotiating and closing high value sale and handling any other ad-hoc duties as assigned.

Requirements:

1. Minimum 1 year retail sales experience required for junior position, prior experience in luxury Jewellery/watch is preferred
2. Knowledge of MS Excel and Word
3. Able to commit to retail hours including weekends and public holidays

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

• Support senior team in developing and executing communications strategies – PR, social media marketing, owned and earned content.
• Develop and sustain a deep understanding of the client's business, industry, and trends.
• Cultivating relationships with key spokespeople, media and influencers (in Singapore and across the APAC region).
• Be involved in developing new business proposals and pitching.
• Develop media monitoring and media coverage reports with an understanding of how to analyse and value coverage pieces.
• Ensure delivery of key milestones including presentations, approvals, and production.
• Writing and editing content for a variety of external and internal communications channels.
• Be responsible to create clear, actionable client-facing communications, status reports, campaign summary reports and general account activity reports.
• Immersing yourself in all things media – from the latest movers to monitoring the daily news agenda, analysing how outlets are covering key trends, developing media relationships…and everything in between.

Who we’re looking for:

• Fresh graduates or individuals with 1 - 2 years of PR agency experience.
• Excellent attention to detail, with a process driven approach
• Strong organisation and time management skills, with the ability to juggle a number of projects and tasks simultaneously and consistently deliver high quality work to tight deadlines
• Solid written and verbal communication skills
• Ability to work independently
• An interest in learning about and working across different industries

• Location: Paragon, Orchard Road
• Working Days: 5-day, must be able to work retail hours, roster rotation (includes PH, weekends)
• Working Hours: 10.45am – 9pm
• Salary: Up to $4,000

Job Description:

Responsibilities:

As a sales executive, it is key that you build long term relationships with customers. You are expected to familiarize yourself with the products so as to easily recommend based on the customer’s needs and preferences. You will have to work hand in hand with your sales team and boutique manager to achieve sales targets. You will also be required to perform cashiering duties and follow-up with customers on after sales services. Your duties will include negotiating and closing high value sale and handling any other ad-hoc duties as assigned.

Requirements:

1. Minimum 1 year retail sales experience required for junior position, prior experience in luxury Jewellery/watch is preferred
2. Knowledge of MS Excel and Word
3. Able to commit to retail hours including weekends and public holidays

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

• Well Established Company
• Basic $3200 - $3500 + Commission + Allowance + Performance Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Ang Mo Kio
• Working day: Monday to Friday
• Working hours: 9am to 6pm
• Training provided for those without/lesser experience

Job Responsibilities:

• Establish sales pipelines by prospecting, forecasting and projecting expected sales volume and profit for existing and new products
• Sell to new, existing and potential prospects as well as provide sales support to partners to participate in closing and order or to facilitate and add value to the selling process
• Contributes to overall team effort in service delivery excellency
• Plan and execute sales activities, site visits/survey required
• Develop new customer accounts
• Pre-sales, quotation submission and support various sales activities that drive prospects through the awareness and consideration to decision-making phases of the sales cycle
• Provides product, service, or equipment technical and engineering information by answering to customers’ requests

Job Requirements:

• Minimum Diploma in Professional Certificate, Engineering (Mechanical), Engineering (Others) or equivalent
• Candidate without or with lesser experience are welcome as Training will be provided

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

About the Restaurant

A new and upcoming fine dining Chinese restaurant concept helmed by award-winning Chef.

Crafting unique flavours elevated with quality handpicked ingredients to reinvent classic dishes with a twist, we aim to provide a one-of-a-kind dining experience for our guests through high-end hospitality standards and a feast for the senses. Perfect for intimate gatherings, business meetings or events, the restaurant encompasses a mix of seating options suitable for every occasion.

This position will report to the Restaurant Manager / Assistant Restaurant Manager

The working location is within walking distance from Bras Basah MRT station and City Hall MRT station

Job Responsibilities:

• Create a welcoming and pleasant atmosphere for guests, ensure smooth seating arrangements, and provide excellent customer service
• Process payments, handle cash transactions with precision, and utilize the Point of Sale (POS) system efficiently
• Enhance the overall dining experience for customers by being a friendly and organized presence at the front of the restaurant
• Make reservations via phone or email and promptly respond to guest inquiries
• Demonstrate in-depth knowledge of the restaurant menu and products to provide excellent service
• Maintain guest profiles and history, noting special occasions and requests
• Escort guests to their table and provide recommendation and information proactively
• Upsell special promotions and events to guests
• Adhere to the compliance of sanitation and safety regulations

Job Requirements:

• 1 year of relevant experience
• Well-groomed, clean, and professional appearance
• strong customer service skills with a passion for creating memorable experiences
• Comfortable with flexible work hours including shifts, split shifts, weekends, and public holidays

Job Desciption

• Welcomes and greets customers
• Ensure good personal grooming standards and portray professional image to the customers
• Build rapport with customers and manage their needs and expectations
• Attend to customer’s enquiries, propose menu, prepare quotation and coordinate events
• Upsell menu items to customers professionally
• Engage and provide excellent customer service to ensue pleasant dining experience
• Handle complaints in a timely manner and manage first level of service recovery
• Train Leading Hostess to provide exceptional service to customers
• Any other ad-hoc jobs or duties assigned by the Manager from time to time

SCOPE

The Lady in Red is an iconic symbol of Kempinski and is in essence the Hotel Ambassador (or First Lady). As an extended arm of the General Manager she welcomes, meets and farewells hotel guests and is responsible for the communication with all guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to guest well being.

OVERALL OBJECTIVES

The job of Lady in Red is executed satisfactorily when:

• LQA (Leading Quality Assurance) audit results are 85% and above.
• CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
• Hotel and Outlets are promoted.
• Guest complaints are minimized and if occur followed up efficient and are reported to Operations team.
• In case of immediate need, the Lady in Red helps with reception duties.

MAIN RESPONSIBILITIES

• Communication of hotel & company philosophy and internal hotel representation.
• Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings.
• Knowledgeable about all VIPs in-house, hotel functions and special events.
• Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile.
• Welcome, facilitate and bid farewell to as many guests as possible.
• Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure.
• Liaise with FOM and GM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time.
• Obtain as much information about a guest’s stay to be entered in the guest history.
• Welcome visitors to the hotel, assist with general information, internal promotions and directions.
• Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.
• Maintain a record of all complaints and requests, follow up and inform concerned operating departments.
• Perform special projects and related duties as assigned.
• Walk throughout the hotel recognizing guests and engage with them appropriately.
• Attend & participate in daily briefings as scheduled.
• Report potential and existing hazards and rectified immediately.
• Provide information to all guests regarding the services and possible internal promotions of the hotel.
• Senior Management on any unusual circumstances that might affect guest service and expectation.
• Take decisions on upgrades / comps / rebates etc. as per stipulated hotel policies and procedures.
• Participate in training programmes.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Job Responsibilities

• Oversee the Superintendents'offices and Customer Relations (CR) centre
• Manage the CR assistant and office assistant
• Arrange entry pass, accommodation, transport, carpark and meal for customers
• Handle the visitor list, daily planner and Customer Feedback
• Prepare Customer Satisfaction Report
• Monitor inventory and verify invoices of vendors
• Support company events
• Take and collate project photos for publicity purpose

Job Requirements

• Able to develop good working contacts and good relationships with customers
• Willing to undertake other assignments when called upon
• Excellent interpersonal skills, handling and managing customers' complaints, ability to co-ordinate and organise levents and functions
• Bachelor of equivalent in any discipline
• Minimum 2 years of customers relations experience
• Training will be provided

Our Address and Working Hours:

Seatrium (SG) Pte. Ltd.

(Tuas Yard)

51 Pioneer Sector 1 628437

(Islandwide transport provided)

Working hours

Monday – Thursday: 8:00am – 5.15pm

Friday: 8:00am – 4.30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium (SG) Pte. Ltd. and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is responsible and reliable, honest and truthful, and should possess a keen sense of attention to detail.

Responsibilities

• Dust and polish various surfaces and furniture
• Vacuum, sweep, mop floors and empty trash bins.
• Collaborate with the housekeeping team to complete the daily cleaning schedule.
• Restock cleaning supplies in the hand cart.
• Report any issues that require maintenance.
• Perform any other duties assigned by the superior.

Requirements

• 6 days’ work week, rotating shift.
• Working hours: 8 hours per day

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 18 Jan 2025.

Walk-In (Singaporean/Permanent Resident only) :

You can visit the HR Office at Hotel Miramar any time from Monday to Friday, between 10:00 AM and 4:00 PM. Find us at room #02-25.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Responsibilities:

• Handle and resolve conflicts and feedbacks from public and stakeholders pertaining to the project,
• Conduct regular visits to residents/ stakeholders affected by the works to gather feedback, preparing circulars, letter and flyers to keep stakeholders abreast and update on the site activities and progress.
• Prepare and submit weekly updates, monthly reports and other program pertaining to public relation works
• Provide administrative support and assistance to Project Management Team and liaise with Government authorities, public and lessee of the property in relation to project work in progress.

Job Requirements

• Candidate must have a minimum pass in at least 5 subjects , including English, at GCE Ö"Level or Nitec Certificate.
• Have Workforce Skills Qualifications (WSQ) Certificate in Service Excellence (Level 1) Certification, or equivalent.
• At least 3 Year(s) of HDB working experience in the related field is required for this position.
• Independent and good team player
• Shall be capable of communicating effectively in English

Responsibilities:

• Day-to-day services of the Concierge and Bell operations, which may include but not limited to:

AGENT
- Providing hotel guests with information about local attractions

- Assisting hotel guest with ground transport arrangements

- Escort arriving and departing guests

- Maintains luggage storage

- Responding to internal and external emails and tele-enquiries

OFFICER
- Master all duties and responsibilities of an Agent and provide guidance and supervision while on shift.

- Handle all guest request and complaints and take ownership of guests’ feedback. Correspond with them accordingly.

- Assist to handle overbooked situations with Duty Manager.

- Log daily incidents and be aware of any general liability issues.

Requirements:

• Minimum qualification of GCE N’ Levels (Service, hospitality, tourism or related disciplines preferred)
• Fresh graduates will be considered for Agent role.
• Applicants with at least 2 years experience in 5-star hotels will be considered for Officer role.

Other information:

• 5 days rotating shift work-week (including weekends and overnight)
• 9.5 hours a day (including 45 minutes meal break)
• Up to 44 hours per week

Benefits:

• Entitled to annual AWS and performance bonus
• Night shift allowance
• OT payable beyond 44 hours/week

We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Registration No: R1434599 (Loh Ling Na, Lorinna)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)

Responsibilites:

• To plan, develop and implement the organizational strategy and framework for patients’ relations and positive experience in the patients' journey of care
• To oversee and be responsible for the communications and patients’ relations matters of through befriending and building of a strong rapport with the patients and their family.
• To collaborate with HODs and line staff to operationalize the patients experience strategy.
• To provide expertise and resources in educating the Head of Departments and line staff in the philosophy and techniques of patients experience improvement.
• To set benchmarks/targets for evaluating the effectiveness of the patients’ relations services and programmes for the purpose of continuous improvement.

Principal Responsibilities

1) Patients Relations Engagements

• To establish contact with patients and their family (next-of-kin or spokesperson or designated caregiver) at the point of referral (hospital tour) or upon admission to the wards.
• To be the point person of the hospital for the patients and their family.
• To implement workflow to ensure a positive experience at every touch point with patients and their family.
• To identify caregivers stress and discern sensitive issues and offer counsel/suggestions to solve the problem or to handle the situation.
• In any crisis situation to advise and support the Head of Department and the staff on the appropriate approach and action to be taken to diffuse anger and tension, at the same time relate to the patient and his/her family to offer empathy and counselling, where necessary, to calm the situation. Offer practical solutions and support to the patient and the family where caregiver stress has been identified.
• Identify and assist/support staff andHead of Departments who are struggling with patients’ relations and communication issues.
• To supervise, train and mentor the team of Ward Ambassadors who are part of the Patients Relations Team.
• To review and assist in handling feedback and complaints received through the Patients Feedback Form with appropriate (verbal/written) responses.

2) Patients Experience Programmes

• To work with Corporate Communications, Pastoral Care Services and Nursing in organizing patients’ engagement events.
• To develop programmes and events to promote patients’ engagement and improve patients experience.

3) Family/Caregivers Engagement

• To proactively identify caregivers stress and engage caregivers in conversations for the purpose of offering empathy and support, solutions and resources that will enable them to cope better.
• To collaborate with external agencies like Caregivers Alliance in supporting the caregivers and post discharge follow up.
• To participate in ward processes relevant to patients’ relations and experience.

Secondary Responsibilities

• To provide training in dementia care to staff as well as to caregivers.
• To carry out duties and responsibilities that may be assigned from time to time.

Job Requirements

• min. Diploma/Degree in Public relations, Communications and Counselling related field of study
• Prior 3-4 years of relevant working experience in hospitality or healthcare public relations or caregiver support and counselling.
• Minimum 4-5 years relevant experience in a managerial role.
• Prior patient relations work experience from Healthcare/Social Service industry
• Has excellent interpersonal and communication skills.

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

• Well Established Company
• Basic up to $3200 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Jurong East
• Normal Working Hours
• Training will be provided for those with lesser experience

Job Responsibilities:

• Customer Relationship Management: Build, establish, and maintain strong relationships with customers to ensure satisfaction and loyalty.
• Inventory Management: Perform regular cycle counts and ensure 100% inventory accuracy in both physical and system tracking for inbound and outbound goods.
• Discrepancy Resolution: Monitor and follow up closely with customers to resolve any discrepancies in inbound and outbound goods on a weekly basis.
• Order Shipment Processing: Accurately process order shipments based on the customer’s instructions and internal guidelines, ensuring timely fulfillment.
• Collaboration with Warehouse Operations: Work closely with the Warehouse Operations team to ensure the timely and accurate movement of inventory.
• Physical Workload: Ability to handle physical tasks within the warehouse as part of routine duties.
• Other Duties: Any ad hoc duties assigned by Warehouse Manager.

Requirements:

• At least 1 year experience in customer service
• Training provided for those with lesser experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R23119014)
EA Recruitment Pte Ltd
EA License No: 21C0492

Responsibilities

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Point to point enquiries from customer
• Perform out bound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set
• Maintain a positive and helpful approach in interactions with all customers
• Other ad hoc duties as assigned by Supervisor

Requirements:

• Minimum A levels/Diploma
• Prior experiences in call centre is highly preferred or customer service experiences
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

About the Restaurant

A new and upcoming fine dining Chinese restaurant concept helmed by award-winning Chef. Crafting unique flavours elevated with quality handpicked ingredients to reinvent classic dishes with a twist, we aim to provide a one-of-a-kind dining experience for our guests through high-end hospitality standards and a feast for the senses. Perfect for intimate gatherings, business meetings or events, the restaurant encompasses a mix of seating options suitable for every occasion.

This position will report to the Assistant Restaurant Manager/ Operations Manager

** Available shifts: 10.30am - 3.30pm or 5pm - 10pm

The working location is within walking distance from Bras Basah MRT station and City Hall MRT station

Job Responsibilities:

• Create a welcoming and pleasant atmosphere for guests, ensure smooth seating arrangements, and provide excellent customer service
• Process payments, handle cash transactions with precision, and utilize the Point of Sale (POS) system efficiently
• Enhance the overall dining experience for customers by being a friendly and organized presence at the front of the restaurant
• Make reservations via phone or email and promptly respond to guest inquiries
• Demonstrate in-depth knowledge of the restaurant menu and products to provide excellent service
• Maintain guest profiles and history, noting special occasions and requests
• Escort guests to their table and provide recommendation and information proactively
• Upsell special promotions and events to guests
• Adhere to the compliance of sanitation and safety regulations

Job Requirements:

• 1 year of relevant experience
• Well-groomed, clean, and professional appearance
• strong customer service skills with a passion for creating memorable experiences
• Comfortable with flexible work hours including shifts, split shifts, weekends, and public holidays

Job Summary

Responsible for leading or co-leading project teams under the guidance of senior architects.

RESPONSIBILITIES

• Oversee and manage the project team to ensure projects are completed within the stipulated timelines, budgets, and in compliance with client and regulatory requirements.
• Simultaneously handle multiple projects from the design phase to project completion under supervision.
• Ensure the project team adheres to company standards in workflow practices while proposing process improvements.
• Build and maintain strong working relationships with various stakeholders to foster long-term partnerships.
• Contribute to securing new business opportunities.
• Review and oversee the production of drawings and BIM models required for the project, including submission drawings, detailed drawings, clash detection, construction drawings, and as-built documentation.
• Coordinate submissions to authorities, ensuring that all necessary forms, drawings, and BIM models are completed and submitted accurately. Engage with authorities on submission matters as guided by seniors.

WHO SHOULD APPLY

• Minimum 3-4 years of relevant experience as an architectural associate or a similar role.
• Possess a Degree in Architecture/Mandatory proficiency in Revit Modeling
• Skilled in AutoCAD, Revit, Lumion, SketchUp, Photoshop, and Enscape.
• Experience in managing projects from concept to construction completion.
• Preferred experience in private and public residential projects in Singapore.

Responsibilities

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Point to point enquiries from customer
• Perform out bound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set
• Maintain a positive and helpful approach in interactions with all customers
• Other ad hoc duties as assigned by Supervisor

Requirements:

• Minimum A levels/Diploma
• Prior experiences in call centre is highly preferred or customer service experiences
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Job Highlights

• Dynamic working environment
• Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities:

• To support Executive Housekeeper to create an environment for the team to successfully execute all Housekeeping operations ensuring both guest and employee satisfaction, and highest level of cleanliness.
• To oversee day-to-day operations relating to the Housekeeping Department (including Rooms) and administer supervision of all housekeeping staff in conjunction with the Executive Housekeeper.
• Effective and efficient assignment of manpower and resources to achieve cost saving, based on operations requirements.
• Establish a cross training program to enable staff to be multi-tasking with multi-skill.
• Assist the Executive Housekeeper in efficiently managing the department according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times.
• Assist in liaising and organize with other relevant department that the established cleaning schedules are strictly adhered to.
• Inspects and double-check Guest Laundry, Dry Cleaning and press work on a daily basis, to ensure optimum quality of work, prompt pickup and delivery of garments.
• Develops standard operating procedures, as well as production and quality standards.
• Assist in conducting monthly inventory checks on all operating equipment and supplies.
• Assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
• Make Periodic inspections of all areas to check on Housekeeping standards, and issue necessary orders to correct shortcomings.
• Know the operational use and available facilities of the PMS.
• Assist in the revision and updating of the Departmental Operations Manual on an as needed basis.
• Maintain the Daily Log Book.
• Make recommendations to Management for modernization of equipment, methods or supplies.。
• Assist in coordination and monitoring of the implementation of the “Perfect Room” program.
• Be proactive and cooperate with hotel departments on sustainability program and initiatives.
• Monitor the handling of guest complaints and take ultimate responsibility to resolve complaints.
• Contribute to and complete the Asset Management Programme of the hotel.
• Be responsible for cleaning all public areas and back of house areas such as employee locker rooms, toilets, corridors, offices, service lifts etc.
• Be responsible for special maintenance projects

Qualifications:

• Higher diploma or degree holder in business administration or related discipline
• Minimum of two years of previous experience in a similar position
• Experience in the hospitality industry will be an advantage
• Ability to lead and motivate a team in a fast-paced environment.
• Strong attention to detail and ability to follow specific instructions.
• Knowledge of cleaning chemicals, proper storage, and disposal methods.
• Ability to work well in a team environment and under pressure.
• Strong sense of responsibility and attention to detail.
• Ability to respond quickly and effectively to emergencies.
• Must be available to work flexible hours, including nights, weekends, and holidays.
• Excellent communication and interpersonal skills, with the ability to work as a team.
• Good command of written and spoken English.
• Ability to work under pressure and be flexible.
• Passionate and enthusiastic with a positive ‘can-do’ attitude.